Retail Customer Care Trends: Driving Loyalty by Enriching Customer
‘Customer is the king’. Surely, a lot of brands and retailers live by this mantra these days. Just like retail personalization, more the quality of personalized care, and assistance provided to customers, higher the chances of attaining customer loyalty for life. Brands and retailers know for a fact that elevated levels of customer care can yield significant profits for a long time. In more ways than one, the kind of customer experience that customers are subject to depends on the quality of the customer care service that has been provided to them. As per data from the ‘Harvard Business Review’ report, one of the most crucial factor for driving customer loyalty is ‘reduced customer effort’. The customers who enjoy the best experiences are likely to spend 2.5 times more than the others. Retailers who can provide the best customer care service to the customers – in terms of it being fast, convenient, and, seamless, stand the best