www.nuggetsoflearning.co.uk
Developing managers
Nuggets specialises in interactive learning and development workshops using unique and exciting techniques that challenge traditional methods. Beverlie Wilkinson Director
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Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall. Stephen Covey
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Setting the scene
Pushing the right buttons at the right time An average year for a Manager will mean many different
challenging situations. It is
often about knowing which button to press, which skill
Drivers & passengers
The main thing
Hire tough
Doing the right things
Prioritisation
Filling buckets
Learning zone
Stamina
or expertise to deploy.
Managers are leaders and therefore the expectation is higher on what
role they are being asked to fulfil.
They often have to wear many hats and are asked to be counsellors, coaches or mentors.
Knowing what role to be
in and how to act is about
pressing the right buttons.
This programme is split into eight short workshops.
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Effective management always means asking the right question. Robert Heller
Drivers & passengers Workshop overview
Welcome and Introductions
An exercise called ‘Assumptions’,
Strength Deployment Inventory (SDI)
knows what drives your behaviour.
relationships through personal
to the scene that no one really Each delegate will be asked
to introduce the person next to them by guessing their: • Favourite food
• Favourite music
• Favourite holiday destination
Setting the Scene for the Manager’s Toolkit
An overview of the sessions,
understanding individually what
everyone wants from the Toolkit, by collating objectives.
Enabling positive, enjoyable
Objectives
• Setting the scene for the Toolkit • The five key components of emotional intelligence
development, effective
• Understanding what
management.
• Understanding where conflict
communication and conflict Based on the theory of Relationship Awareness, Elias Porter has created a questionnaire which discovers your motivational value system.
The Dynamic Triangle
There are 7 motivational value systems which can be plotted onto a triangle.
The Motivational Value System (MVS) is:
• The basis for which a person seeks to be valued, by self,
others and in all life situations
Managing Difficult Situations - Conflict
Understanding your own sequence allows you to: • Manage your own
sequence more effectively
• Recognise the signs early in others
• Move away from your own preferred style to another
which could be more effective
Review of the Session
motivates you
can occur because of different
motivational values and how it can be resolved?
• The gear change from
operational to leading a team - Transactional to transformational
What will you gain?
• Strength Deployment Inventory
(SDI) profile of your motivational value system
• Identifying your leadership style • Acknowledging what drives your behaviour
• Your approach to difficult situations
The main thing Workshop overview
Welcome and Introductions
Being a Role Model
explaining what they mean to them.
your Facebook profile to the look
Choosing images from cards and
Vision and Values – Impact The Vision & Values of the
company will be presented to the group to discuss how to keep it
alive and vibrant within their teams.
Team Briefings and Motivation Lively Card Sort exercise on
what are long term and short
of the email you send. Linking
• Learning how to conduct
models in their behaviour and etiquette.
• What to share? • When & where • How
motivation
of what it does look like.
What will you gain?
they don’t want it to be. Actions
• Clear understanding of how to
communicate Vision & Values
As a result of attending the
• Ensuring that objectives
capturing the learning and
accountable measures
behaviours that they want to change.
We ask everyone to add
their key Nuggets of Learning
onto postcards which we will
hold by until the next workshop.
It’s not hard to make decisions when you know what your values are. Roy E. Disney
team briefings and team
• Being a role model
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Flip charts simply labelled:
into the Main Thing
Reverse learning exercise, what
workshop what will be different;
how often to conduct them.
the management group
the brand and leadership role
Values. Being ambassadors of
responsibilities.
include in team briefings and
What does this mean to
• Setting objectives that fit
Action Plan and Key Learnings
Practical exercise on what to
• Vision & Values
back to impact from Vision &
term motivators to get the team thinking about what are their
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Exploring what this means, from
Objectives
and values are used as
• Practical tips on how to conduct team briefings
• Knowing how to keep the team motivated
• Actions around your own individual profile
Hire tough Workshop overview
Welcome and Introductions
Pitfalls
Objectives
by telling the story of their best
current legislation surrounding
• Understanding pitfalls of
and worst interview.
Behavioural Interview Techniques
Developing practice questions,
based on the technique that you are looking for the behaviours
True and false quiz on the
recruitment and selection in the UK.
Talent Management
Identifying high performers and
• Developing interviewing skills recruitment and selection
• Succession planning
• Roles and responsibilities
knowing how to develop them.
What will you gain?
Roles and Responsibilities
• Understanding the company
behind the actions.
Being fair and reasonable and
Company Recruitment and Selection Process
consistent approach.
maintaining a transparent and
• Behavioural interview technique recruitment and selection procedure
• Being aware of common
sense legislation there to protect both parties
Everyone to understand the
• Being able to identify
standard process of their
talent within your team
organisation.
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When hiring somebody, I never ask to see a curriculum vitae. I feel that since I didn’t have one myself, it would be a bit presumptuous to ask to see anyone else’s. Richard Branson
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Everyone to introduce themselves
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Management is doing things right; leadership is doing the right things. Peter Drucker
Doing the right things Workshop overview
Welcome and Introductions
Coaching Techniques
had in your career and what was
to see how coaching can be
Describe the best Manager you have it about them that inspired your performance.
Practising the GROW model efficient and effective and
most importantly empowering.
1:1 Meetings
Mentoring
conduct them and what to cover.
of how to find them internally
Practical exercise on how often to
Many Hats of Managing
The team will flip chart what falls into the categories of counsellor, coach and mentor.
Sharing advice and guidance and externally.
Review of the Session
Objectives
• How to conduct regular 1:1 Meetings
• Coaching techniques to
get the best performance
• Assigning mentors in and outside the business
What will you gain?
• Practical steps to conduct 1:1 Meetings
• Managing performance effectively • Understanding the GROW model • The difference between
coaching and mentoring
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Don’t count every hour in the day, make every hour in the day count. Anon
Prioritisation Workshop overview
Welcome and Introductions
Prioritisation Grid
by answering key questions about
your time in a matrix by asking
Everyone will introduce themselves where they spent time the day before.
A very practical tool of charting whether each task is important or urgent.
Big Rocks First
Meeting Guidelines
how important it is to get your
• Purpose
A very visual exercise to explain priorities in life working for you.
The delegates will be invited to put big rocks into a jar of sand and
each rock has to be labelled with a role or area of life.
The team will flip chart the 4Ps • Place
• Papers • People
England Nets Captain Natalie Miller took place before the
Nets World Cup.
• Time management practices that are effective long term
• Team priorities - Doing the
right things at the right time
• Prioritisation grid – mapping your workload
• Meeting guidelines
What will you gain?
• Identifying what you value
in life – where is your time going
• Practical planning tools using the prioritisation matrix
Practical Steps
• Time saving techniques
the prioritisation grid.
• Practical meeting steps
Plan your week ahead by using
This workshop featuring
Objectives
in every area of work
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We all need people who will give us feedback. That’s how we improve. Bill Gates
Filling buckets Workshop overview
Welcome and Introductions
Rewards and Recognition
Objectives
feedback each delegate will be
available rewards and recognition
• Giving constructive feedback
To set the scene on giving
invited to praise one another.
The team to flip chart all the
tools within their organisation.
Giving Praise
Delegation
evidence and accountability
scenarios from work.
Structured feedback that has to the individual.
Giving Constructive Feedback The SBI model (Situation Behaviour Impact) that demonstrates all the
areas to explore: Behaviour, Effect, Expectation and Result.
Checklist to practice on real
Review of the Session
• Giving praise
• Rewards & recognition • Promotion and extra responsibilities
• Delegation of tasks and projects
What will you gain?
• Feedback model for praise and constructive commentary
• Being aware of the
organisation’s approach
to reward and recognition
• Motivating team members with extra responsibilities as well as promotion
• Delegation checklist
There are no secrets to success. It is the result of preparation, hard work, and learning from failure. Colin Powell
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“ Learning zone Workshop overview
Welcome and Introductions The team will share their most recent learning experience.
Learning Styles
The theory will be explained and
Team and Individual Development Plans
Objectives
everyone on track, with visual
• Tips on how to share knowledge
Ideas around on keeping displays and metrics.
each delegate will be given various
Formal Vs Informal
how they learnt in this particular
on the opportunities to learn
scenarios and asked to explain
circumstance. This will be a lively
exercise with the styles positioned around the room to create movement.
Collate as many ideas as possible formally and informally.
Review of the Session & Practical Steps
• Team development plans
• Individual development plans • Imaginative responses to
learning – formal and informal
• Celebrating success – teambuilds
What will you gain?
• Being open about development plans as a team
• How to appeal to all learning styles
• Practical tips on setting up a teambuild
Stamina
Workshop overview Welcome and Introductions
Mind Workout
Objectives
by asking key questions on their
flip chart all the concerns they
• Managing change
Everyone will introduce themselves well being using the 8th Habit by Stephen Covey.
The delegates will be invited to have currently on their mind, by
introducing Stephen Covey’s theory of circle of concern and circle of
Signs and Symptoms
Delegates will be asked to identify the signs and symptoms of stress
in the following areas, mind, body, behaviour and physicality.
Managing Change
An exercise using Elisabeth
influence this will identify that
for healthy mental well being it
is advisable to influence as many concerns as possible and ideally
• Keeping every one motivated
• Refining processes to be effective • Being resilient and robust
What will you gain?
• Recognise the difference
between pressure and stress
as quickly as possible.
• Mapping out the journey
Review of the Session & Practical Steps
• Revisiting short and
Kubler-Ross change curve to
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Jim Goodwin and Sydney J. Harris
long term motivations
• An action plan as to how work on your well being
emotions encountered.
The time to relax is when you don’t have time for it.
of change
you as an individual will
explain the behaviours and
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• Managing pressure
www.nuggetsoflearning.co.uk
Interactive learning & development using accelerated techniques that incorporate colour, sound and creativity.
Nuggets brings learning to life making it a
motivating, memorable and collective occasion.
ake m e W rning lea ick! st
By bringing your five senses into play we stimulate the brain to increase the ability to learn.
We offer personal and management development
workshops using accelerated learning techniques that incorporate colour, sound and creativity:
90 Minute Nuggets Half Day Workshops Full Day Workshops Colourful Coaching
Nuggets of Learning Limited Bramley Manor, High Street, Bramley, Surrey, GU5 0HS. Tel
01483 898936
Email: bev@nuggetsoflearning.co.uk