AspireAsOne.co.uk
ISSUE 32 : NOVEMBER 2018
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The voice of the Aspire Team - Bringing our community together
WHAT’S INSIDE
‘TIS THE SEASON TO
Be Jolly ASPIRE PLAYERS OF THE MONTH
October ‘18
THERE SEEMS TO BE NO STOPPING THE ASPIRE TEAM WITH A RANGE OF EXCITING FESTIVE EVENTS AND CEREMONIES LINED UP FOR DECEMBER.
READ MORE INSIDE >>>>
MORE INSIDE >>>>
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ONE MESSAGE FROM
The Steering Committee A Season of Change THE TEMPERATURES MIGHT BE DROPPING, AND THE YEAR IS DRAWING TO A CLOSE BUT ASPIRE HAS SHOWN NO SIGNS OF SLOWING DOWN. IN ONE PARTICULAR CASE, THINGS HAVE REALLY BEGUN TO PICK UP SPEED AS ASPIRE LOOKS SET TO BEGIN 2019 STRONGER THAN EVER.
We hope this years Sway it Cool festive party is as much fun for members as the 2017 Aspire Beach Ball. See you there!
A major refurbishment project has just begun on the official ‘AspireAssist’ areas (see page 12). This will reshape both 16 Palace Street and One New Change and will be the start of a new era for Landsec and its service partners. As works continue, more and more news will be released regarding the project and what it will mean for the team in general. 2
With these developments and the upcoming Aspire Recognition Awards 2018, Sway It Cool festive party and Aspire’s Christmas Jumper Day, there’s still plenty to look forward to before the end of 2018. Keep an eye out at One New Change and 16 Palace Street for the first look at the future of Aspire.
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WE’RE ALL ABOUT YOU A new MESSENGER FOR LONDON
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cross London, the way Landsec brings information to visiting people is changing. With the new Landsec Aspire totems, it’s never been easier to receive the latest news on the move. As many as 19 of these state-of-theart, digital signs have been installed in Landsec sites across London. Each one is regularly updated, providing the team and visitors alike with the very latest news and messages from Landsec. Positioned with the front of house team, message totems can be easily spotted so anyone walking through our doors can benefit. They have already received much praise from the Aspire team for keeping them updated on current events. Recently, they were used to promote Remembrance Day across the portfolio, reminding people of the 2-minute silence that would be held and the fact that red poppies could be purchased at reception. The totems made it easier than ever for Aspire to politely remind people to pay their respects. As we draw closer to the festive season, the totems will also be used to spread some seasonal spirit. They will provide the latest information on upcoming holiday events, such as Seasonal Cheer Christmas Jumper Day. Be sure to check the totems regularly for the latest details.
62 Buckingham Gate As part of the overall rebranding scheme, Landsec Aspire totems have upgraded the way we bring information to team members and customers. If you are aware of any old Land Securities signs, anywhere at all, please contact aspire@landsec.com so that we can arrange to have them replaced.
IMPROVE YOUR
English
If you or any of your colleagues are interested in improving your English, a great opportunity is coming. Aspire LearnAsOne will soon be re-running our 10-week English course, completely FREE of charge. Starting in January 2019, the course will cover everything from people and places to vowels and basic pronunciation. It is designed to benefit people not just with their day-to-day work but with their confidence in general. Each lesson will run between 2pm to 3.30pm, once a week (day to be confirmed) and will be taught in English.
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PERSONAL DEVELOPMENT FOR YOU
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To sign up, please speak to your line manager or email aspire@landsec.com. There are only 10 spaces for this course so get in contact soon to avoid missing out!
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Inga Rutkauskiene at The Zig Zag Building, Victoria
ONE COMMUNITY
Ultimate goes Red for Winter FOLLOWING SUCCESSFUL MEETINGS WITH LANDSEC’S HEALTH, SAFETY AND SECURITY TEAM, ULTIMATE SECURITY DECIDED THAT NEW MEASURES SHOULD BE TAKEN TO MAKE THEIR ASPIRE MEMBERS MORE VISIBLE.
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ltimate’s Key Account Director Calvin Pillay and Landsec General Manager Andy Slatter recently conducted a series of visits to sites in London to analyse and assess what objectives were required for the security teams new winter look. After much thought and careful consideration, they agreed these comfortable new heavy duty red winter jackets would be ideal to ensure the security team stand out from the crowd. Stylishly branded with the new Landsec cornerstone graphics and Aspire logo, the jackets have been issued across the entire London portfolio, so it won’t be long before you see all members of security in their exciting new gear. Thanks to Calvin and Andy, members of security like Inga Rutkauskiene are now easier to spot than ever and can also stay warm at the same time.
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We’re introducing an ace place for Aspire at 16 Palace Street and One New Change
New AspireAssist Helpdesk We have recently concluded the tender of our CSC Helpdesk service. As one of the predominate touch points with our Customers, we are excited to be taking this service in a new direction, with greater emphasis on providing a single point of contact for our Customers to access a variety of new services, information and support.
or requesting concierge services into a single hub which we will be calling AspireAssist.
We will be embracing innovative technology to offer multiple communication platforms, making getting in touch with us as easy and convenient as possible for all our Customers’ needs.
NJC are a long-term partner of ours and an integral part of the Aspire family, who through their tender proposal demonstrated a real enthusiasm to assist us in evolving the helpdesk into a collaborative knowledge centre and a service delivery hub, as well as driving positive charge and creating amazing experiences for our customers4.
Our vision is to consolidate all of our Customer contact streams, from raising a helpdesk call, accessing documents
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We are excited for what the future of the new AspireAssist helpdesk holds and look forward to sharing more details in the coming months. Helping us deliver this will be NJC, who demonstrated the desire and the technology to deliver our project.
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We would like to thank NG Bailey for the fantastic service they have provided as our helpdesk partner over the last 7 years and for creating an amazing, strong foundation from which we can now continue to build upon.
Ian Burr Ian Burr
Chair of the Aspire Steering Board
David Wickens David Wickens
Chair of the Aspire Operating Board
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ONE COMMUNITY
Check out the time lapse movie of our delightful Christmas tree being installed. From start to finish in just over a minute! Watch now at newstreetsquare.com
Seasonal Cheer 12 noon - 2pm
Please join us for an afternoon of festive fun with drinks, nibbles & seasonal shenanigans! AspireAsOne.co.uk
Tues 4th Dec One New Change
Mon 10th Dec 123 Victoria Street
Weds 5th Dec 60 Ludgate Hill New Street Square
Tues 11th Dec 16 Palace Street 62 Buckingham Gate
Thurs 6th Dec New Street Square Dashwood
Weds 12th Dec 80 Victoria street
Fri 7th Dec 140 Aldersgate Eastbourne Terrace
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Thurs 13th Dec The Zig Zag Building
Mon 17th Dec Nova North
Fri 14th Dec Portland House
Tues 18th Dec Nova South
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ASPIRE STAFF RECOGNITION AWARDS ASPIRE PLAYER OF THE MONTH
October ‘18
LAST MONTH SAW THESE PEOPLE RECOGNISED BY YOU FOR EXCEPTIONAL PERFORMANCE AND FOR SIMPLY BEING A GREAT TEAM MEMBER. NOMINATIONS CAN NOW BE MADE VIA THE WEBSITE.
CORPS BRINGS CALM TO A VIOLENT SITUATION WINNER: Corps Security - One New Change
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Even after this sudden, violent incident, during which several Aspire members were assaulted, the security team showed immense courage and calm.
E OF RECO G AT
TION NI
Peter and Peace were the first on the scene where they confronted a shop lifter. As soon as he realised he had been caught, the offender immediately became violent. Thankfully, Siraje Sendijja and Pius Oriavwoke and other members of security arrived to provide support. Working together, they were able to restrain the offender for more than 12 minutes until the police arrived.
CERTIF IC
embers of Corps Security were recently faced with a dangerous situation at One New Change. For Peter Robert, Peace Nweke and Zalal Uddin, it was a normal day until a panic alert from H&M was raised.
PLAYER OF THE MONTH
The whole security team at One New Change, have been nominated by fellow Aspire members Carol Cockhill, Celia Bouchut, Jordon Joseph and Uriah Higgins for their Exceptional Contribution.
There was no hesitation from any of them in putting the safety of the customers and public before their own. This was a fantastic performance by all involved and one worthy of recognition.
ALL SMILES AT 80 VICTORIA STREET E OF RECO G AT
TION NI
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ometimes, even something as easy as saying hello can have a big impact. Combined with a winning smile, it can help customers to feel welcome and creates a friendlier working atmosphere.
CERTIF IC
WINNER: Olufemi Akinola - NJC, 80 Victoria Street
PLAYER OF THE MONTH
At 80 Victoria Street, Olufemi Akinola has been giving his best smile since his first day on the job. Known as ‘Godwin’ to many of his colleagues, he has continued to do an excellent job with a seemingly permanent happy grin. Landsec’s Group General Counsel and Company Secretary Tim Ashby has praised Godwin for being ‘a real asset to the business’ and proving that a great personality can make all the difference. For brightening everyone’s days at 80 Victoria Street, Tim has nominated Olufemi for a Player of the Month Award in Customer Service.
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Friday 14th December
Christmas Jumper Day To help Aspire raise money for The Honeypot Children’s Charity, let’s all join together wearing fab festive jumpers.
aspire To donate, simply text ASPI52 £2 aspire to 70070 then join the fun! aspire
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one team
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one team
one vision
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one team
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ASPIRE WHAT’S ON
Seasonal Swing FOR O n e & A l l SWAY IS A BUSTLING BAR AND RESTAURANT, SERVING UP CLASSIC COCKTAILS AND DELICIOUS FOOD THAT’S AS UNIQUE AS ITS CLIENTELE. THIS DECEMBER, ASPIRE WILL TURN THE VENUE INTO A SWINGING 60S PLAYGROUND, WITH A DJ SPINNING RAT PACK CLASSICS IN A NEW YORK STYLE PARTY ATMOSPHERE, AND YOU’RE INVITED!
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illing Aspire members are invited to dress to impress in whatever 60s classics they can dream of. Anything from cigars and fedora hats to beehive hairdos and Zoot suits, as long as there is a touch of pink!
Of course, our ‘Pink’ dress code is 100% optional, so anyone wishing to attend in traditional ‘smart casual’ is still more than welcome. With a range of special surprises arranged, this unique way of seeing in the holiday season is ONE event you can’t afford to miss!
EVERYBODY’S WELCOME
Sway, 61-65 Great Queen St, London, WC2B 5BZ 11th December 2018 From 6.30pm ‘til late # S w a yI t C o o l
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Lorena Yapura (above) and Udenilson Pereira Gomez
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WE’RE ALL ABOUT YOU
Zig Zag tastes
GREEN APPLE
Success
SINCE THE ZIG ZAG BUILDING FIRST OPENED IN 2015, IT HAS STOOD TALL AS A LEADING EXAMPLE OF MODERN DESIGN. TODAY, IT IS NOT JUST RECOGNISED FOR ITS ARCHITECTURAL INNOVATION BUT AS ONE OF THE MOST ENVIRONMENTALLY FRIENDLY SITES IN LONDON.
T
he recommended target for properties in the UK is to recycle a minimum of 75% of all materials onsite. This target is something that Landsec buildings across the UK strive to meet on a daily basis. However, not content with simply following the crowd, the innovative Aspire team at The Zig Zag Building in Victoria has exceeded all expectations with an exemplary average of 92%, with some months even reaching an incredible 97%. This exceptional statistic is the highest of any Landsec building across the London Portfolio. Zig Zag can now also boast a ‘zero waste to landfill’ record plus the team has been cutting carbon emissions by only having one delivery truck per day for recycled materials. For a busy site in the heart of London with a dozen floors dedicated to Landsec customers, these are truly remarkable results.
The Zig Zag team with the Green Apple ‘Silver’ Award
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Earlier this year, after recognising that The Zig Zag Building was making such impressive progress, Andy Merritt, Bywater’s Sustainability Manager for Landsec’s West End portfolio, submitted an entry for the Green Apple Awards. The prestigious awards were established in 1994 to recognise, reward and promote the best environmental practices. Several months after submitting their entry, Landsec and Bywaters were informed of their successful bid and invited to the official award ceremony, which takes place in November each year. Andy was understandably thrilled to hear the news, though not especially surprised, as he is only too aware of the huge effort put in by the whole Aspire team in Victoria. ‘We set the bar high’, he comments, with the whole team setting the example in terms of both teamwork and environmental strategies. The Green Apple Awards began in London but have since become an international competition hosting events in countries such as New Zealand and South Korea.
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This initiative encourages companies to improve their environmental performance and to support the wider goals of sustainable development. The 2018 awards ceremony was held on 12th November at the Houses of Parliament, Westminster Palace. Bywaters Sustainability Manager Andy Merritt was joined on the day by Landsec’s Ben Thomson, Operations Manager at The Zig Zag Building. The event, starting at midday, had over 80 guests in attendance, including people representing the other nominated companies. Before long, Andy and Ben were invited to receive the Green Apple Awards ‘Silver’ trophy and certificate for Environmental Best Practice. A congratulations speech was also given praising the team for the impressive work done at The Zig Zag Building. The certificate will be framed as a reminder to everyone, of just what has been accomplished. A tree has also been planted in honour of the event.
Nahim Lallmamode
The Green Apple Award is not just a victory for Landsec and Bywaters. Andy and the rest of the team never could have made it the success it is without the efforts of every Aspire member onsite. NJC’s cleaning team in particular, ‘have been a massive help’, Andy comments, as they are usually the
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Little Apple, big success!
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This group effort has not only included Aspire members but also Landsec customers, many of whom have taken an active role. Landsec’s relationship with its customers has helped to pave the way for environmental progress, allowing Bywaters to educate them on the best ways to manage waste and energy conservation strategies. Some customers at Zig Zag, such as Deutsche Bank Wealth Management, have already made becoming ‘greener’ a priority and so Aspire has been able to work with them towards a common goal. Without these communications, the fantastic results they’ve had ‘just wouldn’t have been possible’, Andy comments. Andy, Lorena and the rest of the Aspire team at The Zig Zag Building have proved that teamwork, great customer relations and a bit of extra care can go a long way in getting greener results. As the team continues to move forward with its environmental practices, we hope that their outstanding work will continue to be recognised. 18
Andy Merritt - Bywater’s Sustainability Manager for Landsec’s West End Portfolio
first ones to deal with any waste. Service Support Manager Lorena Yapura, who oversees the work the cleaning team do onsite, comments that ‘when you have a great team, it’s much easier to be successful’.
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“AS WE HAVE SUCCESSFULLY REACHED OUR TARGET OF 75% ACROSS THE PORTFOLIO, FROM OCTOBER 2018 BYWATERS HAVE RAISED THE BAR AND AIM TO RECYCLE 80% OF ALL MATERIALS ONSITE, FOR ALL BUILDINGS WE SUPPORT WITHIN LONDON. OUR PORTFOLIO CURRENTLY SITS AT 79.1%” Solomon Jackson
Fabio Cid from NJC
(Above right) Bywaters Senior Client Relationship Manager
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In focus with
Lorena Yapura
THE ZIG ZAG BUILDING
COMBINING HUMILITY WITH ENTHUSIASM Although she has only been overseeing The Zig Zag Building since July, Service Support Manager Lorena Yapura has never had any trouble feeling at home. While this is partly down to her excellent work ethic, it is also the result of her great team spirit and friendly attitude. Lorena first joined NJC in 2015 working as a Supervisor. After proving herself to be a willing, dependable member of the team, she was made one of NJC Service Support Managers and was given multiple Landsec sites to oversee. Currently, in addition to Zig Zag, she works on sites such as 123 Victoria Street and Kings Gate. Regardless of which estate she finds herself on, Lorena always arrives at work at least half an hour early just to ensure things are run smoothly.
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Despite her advancement within Aspire, Lorena is still one of the humblest members of the team, more often praising the efforts of colleagues rather than her own. Her ‘one team’ ethos is something that has clearly rubbed off on the NJC team at Zig Zag, as they often show the willingness to help outside their own designated cleaning areas. Lorena always approaches every Aspire event with great enthusiasm. Always willing to participate, she isn’t afraid to take a ‘hands on’
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approach either. This was evident during the second day of the Honeypot House and Campus Enhancements Project, which took place at the start of August. It was a long day with a lot of painting involved but Lorena thought it was a fantastic opportunity to do something truly meaningful. She has also been making great progress with the Aspire Harriers Running Club, jogging with old colleagues and making a few new friends along the way. When Lorena is not trying to beat her time in Victoria
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Park, she can often be found at her local volleyball court. Even in the colder months, she believes it’s important to keep active in any way she can. She is now looking forward to celebrating a great year with her colleagues, old and new, at the upcoming Aspire Sway It Cool party. When you have as much enthusiasm as Lorena, no task seems too difficult. She has been an inspiration for the rest of the team as her progression with NJC has only fuelled her desire to get more involved with all things Aspire.
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Andy’s relationship with Aspire members in the West End is an essential part of Christmas Jumper Day
In focus with
Andy Merritt
LANDSEC WEST END PORTFOLIO
GREAT PERFORMANCE ‘MERRITTS’ RECOGNITION As Bywater’s Sustainability Manager for the whole of Landsec’s West End portfolio, Andy Merritt takes great pride in the progress that he and the rest of the Aspire team have achieved in making sites greener than ever. So when he heard that Bywaters and Landsec had won the coveted Green Apple Award, he was more than a little excited. For Andy, work has always been about setting targets and going beyond them. Despite his friendly, easy-going attitude with his friends and colleagues, he is clearly very disciplined when it comes to his role. When at the office on Zig Zag’s First Floor, Andy is usually busy managing waste teams and maintaining communications. His work also takes him down to the waste rooms and basement levels of other estates across the West End. Adopting the idea that ‘waste rooms don’t have to be dirty’, he personally helps to ensure Bywater’s standards are met, and his
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‘hands on’ approach has enabled him to build up a great rapport with the rest of the Aspire team. Although he’ll soon be moving to the Nova Estate away from The Zig Zag Building, he knows that doesn’t mean he’ll be separated from the team. When asked about this, he commented that ‘we’re all connected with the other sites’, understanding the idea of the ‘one team’ ethos. Knowing that he can always rely on his colleagues is absolutely invaluable to Andy as he knows the work he’s done has always been part of a bigger group effort.
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Despite his excitement over the recent Green Apple Award, it certainly isn’t the first one that Andy’s received. As a young child, he spent hours experiencing some of the ‘golden age’ of martial arts movies, starring the likes of Bruce Lee and Chuck Norris.
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From this, Andy developed a keen interest in karate and kickboxing, winning several trophies along the way. Although he no longer participates in tournaments, he has continued to develop his knowledge of martial arts and still attends lessons when able. He also proved his mettle at the Peaks District Challenge 2018, being the first to cross the finish line on the 25km Copper Challenge. He balances his work life with time spent with his family, being a proud father. As a season ticket holder, he also tries to make appearances at West Ham United games whenever possible and hopes that one day they can be as successful as he has been at winning trophies. Although Andy always aims high, he has continued to meet and surpass expectations. Congratulations to him for all his work on the West End portfolio and for helping to make The Zig Zag Building what it is today.
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2018 ASPIRE RECOGNITION AWARDS
Award ceremony:
Tuesday 11th December (Invite only)
Voting is now closed
Thanks
YOU VOTED 398 TIMES! Our presentation ceremony celebrates the winners of our ‘Player of the Year’ awards and is the result of votes submitted by you and your workmates through our website. Votes are currently being counted and the finalists will be invited to attend our Recognition Awards on 11th December. You will be able to personally congratulate each winner later in the evening at our Sway It Cool seasonal shenanigans. See you there!
VOTE
Online NOW
AspireAsOne.co.uk CONTACT For further information regarding the articles in this newsletter please contact Amanda Heppelthwaite at aspire@landsec.com Landsec, 100 Victoria Street, London SW1E 5JL T +44 (0) 20 7413 9000 E aspire@landsec.com One newsletter is keen to welcome points of view from Landsec staff and service partners. Therefore, the views expressed in this newsletter are those of the individual contributors and do not necessarily reflect the views of Landsec. We welcome contributions whether through social media, email, letters or stories. Please forward contributions to aspire@landsec.com
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