looking at the future Our strategic plan 2020–2023

OUR STRATEGIC PLAN 2020–2023

This year, we launched our Strategic Plan 2020–2023, which will allow us to achieve the best possible results for our residents, our clients and the broader

community.

The community housing sector is in a constant state of change, and by refining our plan, we are able to keep our strategies fresh and relevant to our context so that we are best placed to fulfil our purpose to enable more people to live in quality homes in thriving and inclusive communities.

Our new strategic plan creates a clear pathway that will guide each and every one of our team members as they work to create more community housing and provide support to our residents and clients. A high level summary of the plan is featured below. A more in-depth version is available by visiting our website at www. evolvehousing.com.au.

STRATEGIC GOALS & OBJECTIVES

This strategic plan is directed towards four key goals: achieve sustainable growth enhance business practice and capacity provide quality homes and services and improve social outcomes for our clients.

These goals establish a framework and provide key indicators that mark our progress in the pursuit of our vision and purpose. They clearly summarise what success looks like for our organisation, and are critical factors for ongoing growth and achievement.

Objectives correspond with each goal and identify how they will be delivered over the next three years. The objectives break down each goal into identifiable and achievable actions, and they assist us to develop more detailed operational plans. They are specific, measurable outcomes supporting the attainment of their associated goal.

Metrics associated with the strategic objectives indicate how we are progressing toward reaching our goals and allow us to adjust our approach to improve results.

Robust business review practices with governance measures are in place to ensure the appropriate levels of focus and activity are underway.

PROJECT MANAGEMENT OFFICE

The primary means of implementing our strategic objectives is via our Annual Business Plan. To further assist in delivering the key initiatives within the plan, a Project Management Office (PMO) was established in May 2020.

This team is responsible for:

Providing advice regarding the alignment of the project portfolio to our strategic objectives

Developing and improving project standards

Building project management maturity

Proactively supporting staff to advance their projects

Advocating for best practice

Being a source of expertise for stakeholders.

The PMO initial priorities have been to help shape the 2020–2021 project portfolio, develop an implementation methodology and support project managers to deliver their projects on time, on quality and on budget.

STRATEGIC PLAN GOALS AND OBJECTIVES

ACHIEVE SUSTAINABLE GROWTH

1.1 Meet housing needs by increasing and diversifying housing supply 1.2 Optimise financial sustainability and performance 1.3 Develop and strengthen strategic partnerships and stakeholder engagement 1.4 Seek to influence policy settings for better housing outcomes. PROVIDE QUALITY HOMES AND SERVICES 3.1 Improve our residents’ housing experience and sustain tenancies 3.2 Align housing to client needs 3.3 Improve client satisfaction through high quality service provision.

ENHANCE BUSINESS PRACTICE AND CAPACITY

2.1 Create a high performance culture that enables all team members to maximise their potential 2.2 Implement best practice governance systems 2.3 Develop and implement business systems that

improve oversight and effectiveness.

IMPROVE SOCIAL OUTCOMES FOR OUR CLIENTS

4.1 Deliver programs and services that enhance our clients’ health, wellbeing and social and economic participation 4.2 Create integrated and thriving communities 4.3 Implement and enhance systems to measure and evaluate social outcomes.

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