B R U N D A L L B AY M A R I N A
W H E R E E X P E R I E N C E M AT T E R S
THE BROADS AND BEYOND Situated on the beautiful Norfolk Broads, Brundall Bay Marina is one of the largest and best equipped in the area, with moorings for over 300 boats and fabulous facilities. Set within 50 acres of picturesque and peaceful parkland in an Area of Outstanding Natural Beauty, Brundall is the perfect place to relax, unwind and escape the stresses of daily life. The Broads has more than 200 km of safe, tranquil cruising on offer and is justifiably one of Europe’s most popular inland waterways, best appreciated afloat. Also within easy reach is the north Norfolk coastline with Great Yarmouth just three hours away, and from there, for the more adventurous, there is open sea and the near continent.
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CONTENTS 02
The Broads and Beyond
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Welcome To Brundall Bay Marina
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Marina Map
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Marina Facilities
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Enjoy Your Stay
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Safety Notice
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Fire Drill
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Tingdene Marinas
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Boat Sales
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WELCOME TO B R U N D A L L B AY M A R I N A Thank you for choosing to berth your boat with us here at Brundall Bay Marina. On behalf of the team I would like to wish you a warm welcome and hope that you enjoy your stay. We’ve put together this guide to help you make the most of your time with us. Whether you are using the marina for the first time or berthing your boat for a year, it should provide you with valuable information on the facilities here at the marina, as well as details on local services and places to visit. If there is anything you need assistance with, then please don’t hesitate to contact the marina office where a member of our team will be more than happy to assist you. We hope you enjoy your time at Brundall Bay and thank you for choosing to stay with us.
Mark Cookson Marina Manager
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BRUNDALL BAY MARINA BRUNDALL BAY MARINA
OFFICE AND BOAT SALES 1 TINGDENE 6 SLIPWAY TINGDENE MARINAMARINA OFFICE AND BOAT SALES 6 SLIPWAY EAST HILLS CAFÉ 7 CRANE BAY 2 EAST HILLS CAFÉ 7 CRANE BAY
LIFE RING LIFE RING
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FIRE EXTINGUISHER FIRE EXTINGUISHER
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SPILL KIT SPILL KIT
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DOG BIN DOG BIN
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3 TOILET & SHOWERS TOILET & SHOWERS 4 LAUNDRY LAUNDRY ROOM ROOM
EMERGENCY EMERGENCY LADDERLADDER
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NYASALES BOAT SALES NYA 5BOAT
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8 RUBBISH POINT RUBBISH POINT BBQAREA / DECK AREA BBQ / 9DECK
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10 NYA OFFICE NYA OFFICE
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RIVER YARE RIVER YARE 5
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1 2
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ELECTRICITY
MARINA FAC I L I T I E S Below is a list of the facilities available to you at the marina and how to access them. If you experience any issues at any time, please don’t hesitate to contact the marina office for assistance. Please note, we are also a ‘SeaSafe’ life jacket service point. Tel: 01603 717804 Email: brundallbaymarina@tingdene.net 3 4
Opening Times: Mon-Fri: 9am-5pm Saturday: 9am-4pm Sunday: 10am-4pm
ACCESS CODES Please find below access codes for the marina. May we politely ask that these are not shared with anyone either inside or outside of the marina. Main gate: External wash room: Visitor WiFi:
Electricity is provided at each berth. Please use the electrical outlet as instructed by the marina team. If you do not have the correct adaptor for the socket size available please contact the marina office. Electricity connections are provided by the marina at the user’s own risk and it is a user’s responsibility to ensure that they have the suitable fitting for their on-board systems. Electricity may be loaded via your smart card. Topping up your smart card can only be done by calling in to the marina office. Please note cards can only be topped up during office hours.
Please ensure you follow the steps below on how to load your card on to your post. Should you have any problems feel free to contact the marina office. How to activate your electricity: 1. Lift the front cover of the corresponding socket number 2. Slide your card into the slot to the right-hand side of the unit with the chip facing inwards - push it all the way in 3. Your screen will say SUCCESS When you are travelling you can take the electricity off the post to retain your credit. To do this please follow the instructions below: 1. Push the red button - holding it in at all times 2. Push your card into the slot to the right-hand side of the unit 3. Remove the card and release the red button 4. Your screen will say NO CREDIT 5. All your electricity is now on your card www. t i n gd e n e - m a r i n a s . co . u k
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LAUNDRY ROOM
FUEL Fuel is available at Broom Boats which is located close by. Please ask in the marina office for more details.
A washing machine and tumble dryer for berth holders use are available in the laundry room – see map. They are operated by a token system. Tokens are available from the marina office.
RUBBISH Rubbish bins for domestic waste and recycling are provided at our main recycling centre. If you have large items for disposal please speak to the marina team for help and advice.
PETS Pets are welcome at the marina. All dogs must be kept on a lead when walking in public areas and please pick up after all pets and place in the waste bins provided.
SHOWERS & TOILETS Showers and toilets are available for your use in the marina office building. They are cleaned regularly and we ask that you leave them as you would wish to find them. Access codes are provided on page 7 and can be obtained from the marina office.
TROLLEYS Trolleys have been provided for berth holder use at KQ moorings. Please feel free to use as and when required. We would ask you to be mindful of not leaving trolleys to obstruct walkways and to return them as soon as you’ve finished.
SECURITY We operate security via a coded barrier at the entrance to the marina. On arrival you will receive an access code for the barrier. Please do not share this code with anyone outside of the marina or with anyone seeking to gain access. If you have any difficulty with access please speak to the marina office. 08
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SHOPPING There is a good selection of local amenities close to the marina. The local shops are just a 15-minute walk away. Here you will find a Co-op supermarket, a range of take-aways, coffee shops and hairdressers. Walk
15 mins
Cycle
5 mins
Taxi
4 mins
PA R K I N G Free parking is provided on site for all berth holders within the designated car park.
WiFi Free WiFi accounts, allowing the connection of up to two devices, are provided to all berth holders. Please allow up to five days for these to be connected. A guest WiFi login is also available, details for which are listed on page 7 and are available from the marina office.
BBQ AREA There is a BBQ area at the marina available for use by all berth holders. We would politely ask you to tidy up your area after use.
EMERGENCY C O N TA C T S Dentist: Doctor: Hospital: Marina: Taxi: Vets:
Brundall Dental Practice - 01603 211490 Brundall Medical Partnership 01603 712255 Norfolk & Norwich Hospital 01603 286286 Marina Office - 01603 717804 Our Hire Taxis - 01493 752223 Willow Veterinary Centre - 01603 300814
ON-SITE SERVICES WORKING O N YO U R B O AT Please note we do not allow maintenance work to be conducted on the pontoons or fingers. You may carry out any work on-board your boat. Should you require contractors to undertake work for you please ensure they are registered with the marina office before starting.
WAT E R Drinking water is available on the pontoons. You will need a hose and a tap connector. May we please ask you to use water considerately.
Norfolk Yacht Agency Ever fancied a boating holiday? Now’s your chance. NYA are based at Brundall Bay Marina and offer cruiser hire for 4-6 people. Whether you’re a family wanting to pack a picnic and spend a day cruising and spotting wildlife, an angler trying to reach spots you can’t usually get to from the bankside, a group celebrating a special occasion or perhaps you just fancy a peaceful meander up the river. Whatever it is you want to do, you can make use of the excellent boats on hire and organise your very own private expedition. Tel: 01603 713434 Email: boats@nya.co.uk www.nya.co.uk/boating-holidays Please note these suppliers are not endorsed by Brundall Bay. Any contract entered into is between yourself and the company in question.
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ENJOY YO U R S TAY
E AT I N G O U T With cosy local taverns overlooking riverbanks, fine dining restaurants and traditional tea shops, you’ll be spoilt for choice during your stay at Brundall Bay Marina. East Hills Café and The Bay Seafood Restaurant After a long day on the water, why not relax and enjoy a drink and bite to eat whilst watching the sun set over the marina. With a friendly atmosphere, East Hills Bistro is a café by day and a seafood restaurant by night. If you can’t wait until dinner, over lunchtime you can still enjoy some fabulous fish dishes alongside the café menu. www.facebook.com/easthillscafebistro 10
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Coldham Hall Situated on the River Yare, Coldham Hall is a picturesque country pub with stunning river views and a beautiful garden. Perfect for all the family including our four legged friends. The team pride themselves on using local produce - from beautifully grown veg, well reared livestock and even their own wines. www.coldhamhall.com/
Tamarind Situated in the rural village of Blofield Heath, on the edge of the Norfolk Broads is Tamarind, a fine Indian dining restaurant. The team at Tamarind brings a fresh level of innovation to the traditional menu, delivering mouth-watering Indian and Bangladeshi cuisine. tamarindblofield.co.uk
THINGS TO SEE & DO Whether you’re planning a family holiday, a day trip with friends or a romantic getaway, there’s plenty of things to do on and around the Broads during your visit to Brundall Bay Marina. Norwich Castle Built as a Norman Royal Palace and once a prison, Norwich Castle Museum and Art Gallery is packed with treasures, including fabulous fine art, archaeology, and natural history. www.museums.norfolk.gov.uk/norwich-castle Norwich Cathedral Dominating the skyline with a 315ft spire, Norwich Cathedral is the most complete Norman Cathedral in England and one of the finest examples of Romanesque architecture in Europe. After you have unearthed over 900 years of history, investigated the awe-inspiring Cathedral building and viewed fascinating exhibitions, you can enjoy a light lunch or coffee and cake in the Refectory café and experience the tranquillity of the Herb and Japanese Gardens. www.cathedral.org.uk
The Broads National Park Across land, sea and sky, there is so much wildlife to discover. Said to be one of the best bird spotting locations in the country, head to one of the many viewing platforms just before sunset to spot rare wader birds overwintering in the shallows, or flying in on a sea breeze. Or for those who like to strike out and go their own way, head on foot through one of the nature reserves, or take a bike ride along one of the many paths. www.visitthebroads.co.uk www. t i n gd e n e - m a r i n a s . co . u k
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SAFETY NOTICE PLEASE READ Tingdene Marinas Ltd ask all Marina Users to follow these simple safety measures and to inform all guests and visitors of them: This is a working marina with boat hoisting, craning and boat towing occurring at all times. Please be aware of the danger of these activities. The pontoons and walkways are slippery in wet or icy conditions; please take extra care. Salt or grit is provided for your use if required. Please keep pontoons clear of all equipment and rubbish. Children and non-swimmers must wear life jackets at all times. Children must not be allowed to ride in the luggage trolleys. Bicycles must not be ridden on the pontoons or ramps. Do not run on the pontoons. BBQs are not allowed on the pontoons. Swimming is not allowed in the marina basin. In extreme weather and/or flood conditions life jackets must be worn by all marina users. Ground anchors will be deployed during extreme flood and/or wind conditions and the Marina will be closed to navigation. Please contact the Marina Office for current navigation advice. Danger: the electric supply to the pontoons is threephase mains. Do not tamper with the electric supply. Report all faults to the Marina Team.
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Please report all accidents and any damage or faults to the Marina Team as soon as possible. All trade visitors must report to the Marina Office prior to entry. Do not discharge oil, sewage or any other pollutants into the marina basin.
FIRE DRILL 1. Sound the Alarm and shout ‘FIRE’. Open a RED fire extinguisher box to sound the ALARM. 2. Call the Fire Brigade. Dial 999. Advise marina name and address, and location of Fire on site: Brundall Bay Marina, Brundall, Norwich, NR13 5PN. Do you need an Ambulance and/or the Police? 3. Communicate danger to staff, Marina users and evacuate. Do not re-enter danger area. Avoid panic; communicate actions. 4. Evacuate injured persons from fire area if this is possible safely and without further injury. Do not endanger further persons. Your evacuation point is: A Car Park area within a safe distance from the fire. 5. If the evacuation route from pontoons is blocked by fire, use any available boat or dinghy to evacuate from the safest areas of the pontoons. 6. Do you require First Aid? First Aider(s): Keith Joslin, Paul Cartmell, Paul Frost, Chris Sadler, Wesley Eastman 7. Note areas of additional hazard: Fire, Gas bottles, Oil Spill, Electrocution, Smoke, Explosion, Pontoon Collapse, Wind direction. 8. Nominate staff members to meet Fire Brigade.
9. Can the fire be fought safely? IF NO: - Await Fire Brigade - Review actions - Keep Marina users away from danger area IF YES: - Locate fire-fighting equipment - Extinguish fire (Remember the ‘Fire Triangle’: Heat-Fuel-Air Remove any one and the fire goes out). - Ensure Fire Brigade attend and render safe 10. Do you need to shut-off the electric supply? Ask the Fire Brigade. Locations: Workshops/Office/ HC Moorings 11. Are all persons accounted for safely? Ask other Marina users. 12. Is the Fire safely extinguished? Ask Fire Brigade. When safe, communicate this clearly to Marina users. www. t i n gd e n e - m a r i n a s . co . u k
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T I N G D E N E L O YA LT Y SCHEME: JOIN THE CLUB! To say thank you for becoming an annual berth holder you will automatically become a member of the Tingdene Loyalty Scheme. Enjoy benefits across all nine marinas to make the most of your life aboard.
THE BENEFITS:
YO U R G AT E WAY T O THE BEST OF THE UK’S CRUISING RIVERS Located at nine premium destinations across the UK’s inland waterways Tingdene Marinas will turn your boating dreams into reality. From river boats to narrow boats and barges to cruisers, whatever your boating preference we welcome you all.
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• Free WiFi • Free Single Boat Lift between April and September as part of an annual renewal • 5% discount on Calor Gas • Free unlimited use of the Slipway • Free* mooring at other Tingdene Marinas • Free or discounted pump outs • Great offers on Boat Show tickets • Discounted Haven Knox-Johnston Insurance • Organised cruises – inland and tidal • Transfer your account to any other Tingdene Marina *28 days mooring at other Tingdene Marinas subject to availability.
TINGDENE B O AT S A L E S
Opening hours: 9am-5pm Monday to Saturday 10am-4pm Sunday
M O T O R YA C H T S SPORTS CRUISERS DUTCH BARGES N A R R O W B O AT S WIDEBEAMS With over 30 years’ experience in the marine industry you can rest assured you’re in safe hands with Tingdene Boat Sales. Our expert and friendly advisors will help you locate your perfect boat and support you throughout the entire purchasing process. Plus, if you buy a boat from us, we guarantee a berth in one of our nine inland marinas across the country, so you can tick all your boxes in one go. Visit www.tingdeneboatsales.net or call 01933 551622 for more information.
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01603 717804 brundallbaymarina@tingdene.net www.tingdene-marinas.co.uk Brundall Bay Marina, Brundall, Norwich, NR13 5PN