Tingdene Marinas - Upton by Tingdene Group

UPTON MARINA

W H E R E E X P E R I E N C E M AT T E R S

YO U R G AT E WAY T O T H E RIVER SEVERN On the mighty River Severn, Britain’s longest river, lies Upton Marina. Positioned south of Worcester and north of Tewkesbury, Upton Marina is a gateway to miles of waterway. In fact, there is hardly anywhere in the country that cannot be reached from Upton upon Severn by inland waterways. Upton Marina is the largest marina on the River Severn and offers secure pontoon and bankside moorings for all types of craft. Set within beautiful gardens and benefiting from modern facilities, at Upton you can forget about the stresses and strains of daily life and just sit back and relax.

CONTENTS 02

Your Gateway to the River Severn

Welcome To Upton Marina

Marina Map

07-09

Marina Facilities

Enjoy Your Stay

Where To Go

Important Information

On-site Services

Safety Notice

Fire Drill

Tingdene Marinas

Boat Sales

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WELCOME TO UPTON MARINA Thank you for choosing to berth your boat with us here at Upton Marina. On behalf of the team I would like to wish you a warm welcome and hope that you enjoy your stay. We’ve put together this guide to help you make the most of your time with us. Whether you are using the marina for the first time or berthing your boat for a year, it should provide you with valuable information on the facilities here at the marina, as well as details on local services and places to visit. If there is anything you need assistance with then please don’t hesitate to contact the marina office where a member of our team will be more than happy to assist you. We hope you enjoy your time at the marina and thank you for choosing to stay with us.

Nigel Webster Marina Manager

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MARINA FAC I L I T I E S Below is a list of the facilities available to you at the marina and how to access them. If you experience any issues at any time, please don’t hesitate to contact the marina office for assistance. Tel: 01684 594287 Email: uptonmarina@tingdene.net

CHANDLERY Marine Performance are a well-established Marine Chandlery business on site at Upton Marina stocking a wide range of products for all your boating needs. They are authorised dealers for Honda Marine, Mercury, Mercruiser, Yamaha, Webasto, Eberspacher and Blakes paints. They also carry large stocks of genuine parts and have experienced staff trained at factory level. Marine Performance offer a wide range of engineering services on all marine engines and boat systems. They can be found in the corner of the front car park.

ELECTRICITY Electricity is provided at each berth. Please use the electrical outlet as instructed by the marina team. If you do not have the correct adaptor for the socket size available please contact the marina office. Electricity connections are provided by the marina at the user’s own risk and it is the user’s responsibility to ensure that they have the suitable fitting for their on-board systems. Electricity may be loaded via your smart card. Topping up your smart card can only be done by calling in to the marina office. Please note cards can only be topped up during office hours.

Opening Times: Mon-Sat: 9am-5pm Sunday: 10am-5pm (10am-4pm during GMT) Please ensure you follow the steps below on how to load your card on to your post. Should you have any problems feel free to contact the marina office. How to activate your electricity: 1. Lift the front cover of the corresponding socket number 2. Slide your card into the slot to the right-hand side of the unit with the chip facing inwards - push it all the way in 3. Your screen will say SUCCESS When you are travelling you can take the electricity off the post to retain your credit. To do this please follow the instructions below: 1. Push the red button - holding it in at all times 2. Push your card into the slot to the right-hand side of the unit 3. Remove the card and release the red button 4. Your screen will say NO CREDIT 5. All your electricity is now on your card

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FUEL Diesel is available at the end of the sales pontoon on the fuel barge. If you require diesel, please contact the marina office during office hours and a member of the team will meet you on the barge. Please note - we are not allowed to fill carry containers with diesel. Loyalty card holders benefit from a discounted rate.

WAT E R Drinking water is available on the pontoons. You will need a hose and a tap connector. May we please ask you to use water considerately.

PETS Pets are welcome at the marina. All dogs must be kept on a lead when walking in public areas and please pick up after all pets and place in the waste bins provided.

LAUNDRY ROOM A washing machine and tumble dryer for berth holders use are available in the laundry room – see map. They are operated by a token system. Tokens are available from the marina office.

RUBBISH Rubbish bins for domestic waste and recycling are provided at our main recycling centre. If you have large items for disposal please speak to the marina team for help and advice.

SECURITY

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We operate 24hr security on our pontoon gates. On arrival you will receive access codes for the pontoon, gates and facilities. Please do not share these codes with anyone outside of the marina or with anyone on the pontoon seeking to gain access. If you have any difficulty with access please speak to the marina office.

WORKING O N YO U R B O AT Should you require contractors to carry out any work on your boat they should register with the Marina Office, providing us with details of their Public Liability Insurance. If you are working on your boat please show consideration to other boat owners and tidy up afterwards.

TROLLEYS Trolleys have been provided for berth holder use. Please feel free to use as and when required. We would ask you to be mindful of not leaving trolleys to obstruct walkways and to return them as soon as you’ve finished.

PUMP OUT The pump out facility is free to all loyalty card holders and is located at the end of the sales pontoon. Tokens are available in the Marina Office during office hours, but the pump out facility is 24/7. If you are a visitor there is a small fee for the token of £15.00

WiFi Wi-Fi is available to all annual berth-holders and is supplied by Wi-Fi Spark. Please ask at the marina office for your wi-fi code and details of how to log on. The Wi-Fi is suitable for most applications with the exception of streaming or On Demand TV. If you have any problems with the Wi-Fi please contact Wi-Fi Spark directly.

SHOWERS & TOILETS There are two shower and toilet blocks available for your use at either end of the marina. They are cleaned regularly and we ask that you leave them as you would wish to find them. Access codes are provided at the back of this booklet and can be obtained from the marina office.

PA R K I N G Free parking is provided on site for all berth holders within the designated car park.

SHOPPING A short 10 minute walk over the bridge from the marina will bring you to the centre of Uptonupon-Severn. Here you will find everything you need including, two supermarkets, petrol stations, pharmacy, newsagents and much more. Walk

10 mins

Cycle

3 mins

Drive

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ENJOY YO U R S TAY

The Shack Delightful coffee, fantastic sandwiches, paninis, snacks, milkshakes, hot chocolates and juices. On the go or sit down and relax! www.facebook.com/TheShackUpton The Boathouse Enjoy peace and tranquility at The Boathouse. Set aside of the River Severn, it provides the perfect atmosphere to simply wine and dine. Enjoy plates of tapas accompanied with your favourite glass of wine or cocktail as you watch the sun go down. www.theboathouseupton.co.uk

E AT I N G O U T With cosy local taverns overlooking riverbanks, fine dining restaurants and traditional tea shops, you’ll be spoilt for choice during your stay at Upton Marina. The Wheelhouse Conveniently located on the marina itself, The Wheelhouse Marina Bar and Restaurant is the ideal spot for a drink and bite to eat whilst taking in beautiful views of the marina. Open all day until 9pm, head on over for breakfast, lunch or dinner and don’t miss out on the live entertainment at the weekends! www.thewheelhouseupton.com 10

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Flava Fusion The team at Flava Fusion pride themselves on offering a world of flavours and spices, which all come together to create a dining experience that will transport diners to another world. Chefs prepare all of the authentic dishes from scratch with fresh ingredients, offering a wide range of authentic Indian cuisine to suit anyone’s tastes. www.flavafusion.co.uk

THINGS TO SEE & DO Whether you’re planning a family holiday, a day trip with friends or a romantic getaway, there’s plenty of things to do during your visit to Upton Marina. Here are a few of our favourites. The Malvern Hills If you love being outside then the Malvern Hills are a great place to visit. From exhilarating climbs with fantastic views to gentle strolls through the meadows you can enjoy this area of outstanding beauty on foot, by cycle or horseback. www.malvernhills.org.uk

Cheltenham Racecourse The jewel in Jump racing’s crown Cheltenham Racecourse is the home to the best jumping action in the world. Hosting a wide range of events, on and off the racecourse, you’re sure to be impressed by the Cheltenham magic www.thejockeyclub.co.uk/cheltenham Tewkesbury A short drive from the marina you’ll find the beautiful and historic town of Tewkesbury. With its own abbey, museums and heritage centre you can discover the rich history that has shaped the prosperity of this community throughout history. You can even catch the re-enactment of the Battle of Tewkesbury which is celebrated each summer at the town’s Medieval Festival. The largest free medieval re-enactment and fayre in Europe it’s a great family day out and insight into living history. www.visittewkesbury.info

Upton Music Festivals If you’re a music lover then berthing your boat at Upton Marina will give you access to some fantastic music festivals over the spring and summer months. Whatever your taste you can’t beat a live event which is why when the Upton Jazz, Blues, Folk and Sunshine Festivals hit the town everyone is tapping their feet. www.uptonfestival.co.uk www.uptonjazz.co.uk uptonfolk.org upton-blues-festival.co.uk www. t i n gd e n e - m a r i n a s . co . u k

WHERE TO GO Boating on the Severn is both leisurely and peaceful with access to the coast at Sharpness, miles of river cruising from Gloucester Docks to Stourport and entry to the River Avon, including the Avon Ring at Tewkesbury. More canal systems at Worcester and Stourport lead into the beautiful English countryside. What a choice, the coast, the river or the canal! STRATFORD-UPON-AVON CANAL Length: 25.5 miles from Kings Norton to Stratford Locks: 54 Max dimensions: Length 70ft Beam 7ft Draught 2ft 6ins Height 6ft The Stratford is a fascinating little canal. The subject of another renowned restoration, the southern section was opened by the Queen Mother in 1964. The canal has its own beauty, being completely rural. Features include the barrel-shaped lock cottages and the split bridges to allow the tow-rope through. Stratfordupon-Avon is at the bottom end, which makes it a very popular cruising canal and well worth a visit. Despite the number of boats, the canal basin allows you to moor right opposite the Shakespeare Theatre.

STAFFORDSHIRE & WORCESTERSHIRE CANAL Length: 46 miles Locks: 43 Max dimensions: Length 70ft Beam 7ft Draught 2ft 6ins Height 6ft 6ins Joining the River Severn at the bustling Stourport basin, this canal climbs up to Wolverhampton, passing through rolling countryside on its completely rural route. Kidderminster is the terminus of the Severn Valley Steam Railway, which makes a good day trip away from the boat.

STOURBRIDGE CANAL 9 Length: 5.75 miles Locks: 20 Max dimensions: Length 70ft Beam 7ft Draught 2ft 6ins Height 6ft

WORCESTER & BIRMINGHAM CANAL Length: 30 miles from Birmingham to the River Severn Locks: 58 Max dimensions: Length 70ft Beam 7ft Draught 2ft 6ins Height 6ft

Stourbridge canal is a short canal linking the Staffordshire & Worcestershire canal to the Birmingham Canal Navigations. As you work your way up a string of locks, you pass some of the few remaining glassworks which were formerly a major industry in this area. A trip to the local museum and shop is recommended.

One of Birmingham’s routes to the sea, the Worcester & Birmingham Canal is mainly rural, except for its section out of the city. The cathedral city of Worcester at its western end is an attractive historic town; here the canal joins the River Severn, forming part of the Warwickshire ring.

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ACCESS CODES Please find below access codes for the marina. May we politely ask that these are not shared with anyone either inside or outside of the marina. Main gate: Berth holder’s car park: External washroom: Pontoon gates: Visitor WiFi:

E M E R G E N C Y C O N TA C T S Dentist: Doctor: Hospital: Marina: Taxi: Vets:

Upton Dental Surgery - 01684 592954 Upton Surgery - 01684 592696 Tewkesbury Community Hospital - 0300 421 6100 Main Office - 01684 594287 Upton Dial A Cab - 07710 014966 The Stocks Veterinary Centre - 01684 592606

I M P O R TA N T I N F O R M AT I O N In the event of an incident please: • • • • •

Do what is safe to deal immediately with the situation Summon help Call the Marina Office on : 01684 594287 Call the emergency services if required (Dial 999) Leave the area of danger, assemble at the nearest muster point and await further instruction

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ON-SITE SERVICES Severn Expeditions Severn Expeditions are a family run business based in Upton Marina offering selfdrive boat and skippered boats for day hire. Whether you’re a family wanting to pack a picnic and spend a day cruising and spotting wildlife, an angler trying to reach spots you can’t usually get to from the bankside, a group celebrating a special occasion or perhaps you just fancy a peaceful meander up the river, whatever it is you want to do, you can make use of the excellent boats on hire and organise your very own private expedition. No previous experience is necessary and no licence is required! Tel: 01684 592 654 | 07894 862 417 | 07894 268 059 Email: office@severnexpeditions.co.uk www.severnexpeditions.co.uk Severn Area Rescue Association S.A.R.A (Severn Area Rescue Association) is a specialist water Search and Rescue Organisation staffed and supported by volunteers operating out of Upton Marina. Their purpose is to provide water rescue support in a range of situations from water sporting events to flood relief and, water rescue during periods of extreme weather conditions in the local and national area. S.A.R.A. provides specialised mobile support to the Severn community during times of flooding and adverse weather conditions, rescuing people and pets from areas affected by floods. Tel: 0344 846 0226 (non-emergency line) Email: info@sara-rescue.org.uk www.sara-rescue.org.uk Upton Rowing Club Formed in the early 1990’s, Upton Rowing Club is a small and friendly club based here at Upton Marina. The club welcomes members in all rowing sections from beginners upwards. They participate in competitive racing in fineboats (both summer regattas and winter head races) and recreational rowing in more stable boats, including tours on rivers and canals principally in the UK. Upton RC is affiliated to British Rowing and teaches rowing in accordance with both “Learn2Row” and “Explore Rowing” initiatives. www.uptonrc.org.uk Please note these organisations are not endorsed by Upton Marina. Any contract entered into is between yourself and the organisation in question.

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SAFETY NOTICE PLEASE READ Tingdene Marinas Ltd ask all Marina Users to follow these simple safety measures and to inform all guests and visitors of them: This is a working marina with boat hoisting, craning and boat towing occurring at all times. Please be aware of the danger of these activities. The pontoons and walkways are slippery in wet or icy conditions; please take extra care. Salt or grit is provided for your use if required. Please keep pontoons clear of all equipment and rubbish. Children and non-swimmers must wear life jackets at all times. Children must not be allowed to ride in the luggage trolleys. Bicycles must not be ridden on the pontoons or ramps. Do not run on the pontoons. BBQs are not allowed on the pontoons. Swimming is not allowed in the marina basin. In extreme weather and/or flood conditions life jackets must be worn by all marina users. Ground anchors will be deployed during extreme flood and/or wind conditions and the Marina will be closed to navigation. Please contact the Marina Office for current navigation advice. Danger: the electric supply to the pontoons is threephase mains. Do not tamper with the electric supply. Report all faults to the Marina Team.

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Please report all accidents and any damage or faults to the Marina Team as soon as possible. All trade visitors must report to the Marina Office prior to entry. Do not discharge oil, sewage or any other pollutants into the marina basin.

FIRE DRILL 1. Sound the Alarm and shout ‘FIRE’. The marina Fire Alarms are located on the wall of the elsan / tap room and by the shower block doors at the far end of the car park. There is another Fire Alarm system inside The Wheelhouse Marina Bar & Restaurant. 2. Call the Fire Brigade. Dial 999. Advise marina name and address, and location of Fire on site: Upton Marina, East Waterside, Upton-uponSevern. Postcode WR8 0PB. Location on east side of Upton Bridge. Do you need an Ambulance and/or the Police? Nearest casualty hospital: Tewkesbury or Worcester. 3. Open the car-park barrier and keep it open. Open the pontoon gates using emergency lanyards. 4. Communicate danger to all Marina users and evacuate. Do not re-enter danger area. Avoid panic; communicate actions. 5. Evacuate injured persons from fire area if this is possible safely and without further injury. Do not endanger further persons. Your evacuation point is: Marina Front Car-Park. 6. Evacuate all pontoons and/or buildings. If your evacuation route from the pontoons is blocked, gather at the safest point on your pontoon and await rescue boat (Marina Workboat). 7. Do you require First Aid? First Aiders: John Izod, Vance Ward, Oliver Wylie & Nigel Webster Upton Doctors Surgery: (01684) 592696. 8. Note areas of additional hazard: Fire, Gas Bottles, Oil Spill, Electrocution, Smoke, Explosion, Pontoon Collapse, Wind Direction.

9. Nominate staff members to meet Fire Brigade. 10. Can the fire be fought safely? IF NO: - Await Fire Brigade - Review actions - Keep Marina users away from danger area IF YES: - Locate fire-fighting equipment - Extinguish fire (Remember the ‘Fire Triangle’: Heat-Fuel-Air. Remove any one and the fire goes out). - Ensure Fire Brigade attend and render safe. 11. Do you need to shut-off the electric supply? Ask the Fire Brigade. Locations: Office Nearest Slipway & New Toilet Block. 12. Are all persons accounted for safely? Ask other Marina users. 13. Is the Fire safely extinguished? Ask Fire Brigade. When safe, communicate this clearly to Marina users. www. t i n gd e n e - m a r i n a s . co . u k

T I N G D E N E L O YA LT Y SCHEME: JOIN THE CLUB! To say thank you for becoming an annual berth holder you will automatically become a member of the Tingdene Loyalty Scheme. Enjoy benefits across all nine marinas to make the most of your life aboard.

THE BENEFITS:

YO U R G AT E WAY T O THE BEST OF THE UK’S CRUISING RIVERS Located at nine premium destinations across the UK’s inland waterways Tingdene Marinas will turn your boating dreams into reality. From river boats to narrow boats and barge boats to cruisers, whatever your boating preference we welcome you all.

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• • • • • • • • •

Free WiFi Free* mooring at other Tingdene Marinas Free or discounted pump outs Discounted fuel Discounted chandlery Great offers on Boat Show tickets Discounted Haven Knox Insurance Organised cruises – inland and tidal Transfer your account to any other Tingdene Marina

*28 days mooring at other Tingdene Marinas subject to availability.

TINGDENE B O AT S A L E S

Opening hours: 9am-5pm Monday to Saturday 10am-4pm Sunday

M O T O R YA C H T S SPORTS CRUISERS DUTCH BARGES N A R R O W B O AT S WIDEBEAMS With over 30 years’ experience in the marine industry you can rest assured you’re in safe hands with Tingdene Boat Sales. Our expert and friendly advisors will help you locate your perfect boat and support you throughout the entire purchasing process. Plus, if you buy a boat from us, we guarantee a berth in one of our nine inland marinas across the country, so you can tick all your boxes in one go. Contact Olly or Penny on 01684 593111 or email uptonboatsales@tingdene.net For more information visit www.tingdeneboatsales.net www. t i n gd e n e - m a r i n a s . co . u k

01684 594287 uptonmarina@tingdene.net www.tingdene-marinas.co.uk Upton Marina, E Waterside, Upton upon Severn, Worcestershire, WR8 0PB