Dear Holiday Guest
Welcome to Waveney River Centre, the Broad’s best kept secret. We are delighted to have you staying with us.
Without even having to leave the comfort of your holiday park, there’s so much to do. Explore the marina and take a swim in the indoor swimming pool. You can even take a foot ferry directly to the Suffolk Wildlife Trust site at Carlton Marshes.
Before you arrive, please continue to read through your welcome pack as it will provide you with all the relevant park information.
We hope you find everything in your holiday home in good order. However, if there are any items that require housekeeping or maintenance, please pop down to reception and let us know during opening hours.
If you require any assistance, please email: reception.waveney@tingdene.net or call 01502 677343.
We hope that you have an enjoyable holiday and make some wonderful memories.
Yours sincerely,
The Team at Waveney River Centre
Reception/Office Hours
Monday - Friday 09:00 - 17:00
Saturday 09:00 - 17:00
Sunday 10:00 - 16:00
In addition, there is an EMERGENCY number when the office is closed: 07917 787485
Wi-Fi
Scan the QR code to purchase Wi-Fi for your stay, or go to dashboard.myfi-zones.co.uk and select Register / Purchase > Guests > Waveney River Centre
Wi-Fi is provided by MyFi on paid plans.
MyFi applies family-friendly filtering for peace of mind.
Pricing and support information can be found on the Myfi website.
Flood Information
In the event that we receive a flood alert, a member of staff will visit your accommodation to advise you of what will happen next.
If you are not present when we visit, we will leave a notification sticker on your accommodation. If you return to the park and find a flood notification sticker, please report to reception immediately or after hours please call the emergency telephone number on 07197 787485.
In the event that we have to evacuate the park, we will notify you in advance and give you further instructions.
Launderette
Our on-site launderette is situated at the rear of the toilet/shower block, open 24hrs and takes pound coins.
Foot Ferry
Our foot ferry to Carlton Marshes operates daily at the below times (subject to change).
Monday - Friday 09:15, 10:15, 11:15, 12:15, 12:45, 14:15, 15:15, 16:00
Saturday & Sunday 10:15, 11:15, 12:15, 12:45, 14:15, 15:15
Please ask at reception if you are planning a ferry trip. There is a charge for non holiday guests.
Waveney Marina
Monday - Friday 09:00 - 13:00 14:00 - 17:00
Saturday & Sunday 10:00 - 13:00 14:00 - 16:00
For mooring enquiries, please call our Marina Department on 01502 307006.
The Waveney Inn Bar & Restaurant is closed for Winter until February half term
Head to their Facebook page for more information
Shop
The shop can be found near the bar inside The Waveney Inn.
In the event that the bar and restaurant is closed (ie Winter opening hours), you can use the shop via reception from 09:00 - 17:00. Just come and ask the friendly reception team for access.
Slipway
Please be aware that although it is free of charge to use our slipway for paddleboards, canoes etc, the Broads Authority do require you to pay for a licence/toll for your craft. Head to broadsauthority.gov.uk for more information.
Swimming Pool
Sessions are pre-bookable by visiting reception/ pool or calling 01502 677343. Please refer to page 10 - 11 for our swimming timetable.
The pool has no lifeguard therefore children must be accompanied by a responsible adult.
Emergency Telephone
An emergency telephone is situated outside reception, clearly marked in a yellow box and automatically dials out to emergency services once the receiver is lifted.
Bins & Recycling
Please put all rubbish in the appropriate bins and make sure the lids are replaced securely. There is also a bottle bank located outside the boat shed near reception
Touring & Camping
Please park your car on the side of the pitch nearest the swimming pool & make sure your awning is within the pitch. Check out is at 11:00.
• NO loud noise after 22:00
• NO open fires or fire pits - BBQ on hard standing only (please refer to BBQ safety guide on pg 13)
• Dogs must be kept on a lead at all times
• Play area open between 08:00 - 20:00
• Respect other campers at all times
• Please leave your pitch as you found it
Want to extend your stay?
If you decide you would like to stay an extra night during your stay, please contact Hoseasons on 0345 604 3881 (lodges) or go to Campsites.co.uk (touring pitches).
Extra nights or a longer stay are subject to availability. Pricing depends on the accommodation and duration booked. For other enquiries, please do not hesitate to contact our team at reception if you need assistance or advice.
Dogs
Dogs are allowed in specific lodges. We request that dogs are always kept under control and that owners always clear up after their furry friends. Please do not leave dogs unattended in any accommodation and do not allow them on furniture, bedding or in hot tubs.
Toilets
Do not flush any other products other than toilet tissue down any toilet. Please use the hygiene disposal bags and bin provided for all sanitary waste and nappies.
Local facilities
Beccles Medical Centre, Beccles, NR34 9NX 01502 712662
James Paget Hospital, Gorleston, NR31 6LA 01493 452452
Goldline Taxis, Beccles, NR34 7TQ 01502 711611
Kims Cabs, Beccles, NR34 9YN 01502 712213
Wheatacre White Lion, Beccles, NR34 0AT 01502 677388
Bell Inn, St Olaves, NR31 9HE 01493 488249
Tesco Superstore, Beccles, NR34 9EJ
Morrisons, Beccles, NR34 9BP LIDL, Beccles, NR34 9BN
SWIMMING POOL
OPENING TIMES
MONDAY
TUESDAY
WEDNESDAY
THURSDAY
WE OPERATE 45 MINUTE PRE-BOOKED PLEASE VISIT THE SWIMMING POOL
THIS IS A NON-LIFEGUARDED SWIMMING POOL
All children under 15 years old must be accompanied by at least one swimming adult. For everybody’s safety, rules must be strictly obeyed at all times.
CHILDREN AGED 0-3
1 ADULT TO 1 CHILD
CHILDREN AGED 4-7
WAVENEY RIVER CENTRE
Visitor Rules
It may be necessary or desirable to change the park rules from time to time including for any reasons of health and safety, the efficient running of the park, environmental issues or regulations imposed upon us, in which case we will notify you in writing. Waveney River Centre reserves the right to require you or any members of the group to leave the park where such persons breach any of the site rules.
1. Any damage to properties or their contents should be reported to reception immediately. The damage will be assessed and a charge may be made to the person(s) responsible.
2. Traders and salesmen are not permitted access to the park without prior consent from the park management.
Getting Around The Park
3. Please drive safely and keep to the park speed limit of 5MPH at all times.
4. All vehicles are to be parked in the parking areas.
5. Your vehicle and contents are left entirely at your own risk.
6. Vehicles on the park must have a current road tax licence and insurance and must be in regular use. Vehicles may not be left or stored on the park.
7. Only private motor cars are permitted onto the park; lorries, vans and commercial vehicles of any sort are allowed only by prior arrangement.
8. Motor car repairs may not be carried out on the park but a recognised breakdown service may attend in the event of a breakdown.
9. Bicycles may not be ridden at more than 5MPH; children must not ride bicycles so as to cause a nuisance or undue noise.
10. In the interest of safety, roller skates, roller-blades, skateboards and scooters may not be used on the park roads.
Park Presentation
11. Please dispose of refuse in the bins provided (general and recycling, where applicable) and help to keep the park free from litter.
12. The refuse bins may only be used for the disposal of small household waste. Bulky items e.g. furniture, white goods (fridges etc.) or bicycles must be taken home or to the local tip.
13. Children’s play equipment and patio / garden furniture must be stored inside the property or on the porch/ veranda area and not on the any area outside of the property.
Children & Pets
14. Children are the responsibility of their parents or guardian at all times and must be supervised so that they are not a nuisance or danger to themselves, or others.
15. A maximum of two pets may be kept on the park but only if properly cared for.
16. Dogs must be kept on a short lead at all times, extending types are not allowed. Owners or visitors should not allow their dogs to roam free on the park.
17. In the interest of all park users, especially children, fouling must be cleaned up immediately.
18. Noisy dogs or those that persistently disturb other owners will be barred from the park.
19. Dogs are not to be left unattended such that they cause inconvenience to other park users.
20. Tingdene Holiday Parks Ltd and the general managers have sole discretion as to the suitability of individual dogs allowed on the park and to the number of dogs to each property. Dogs listed under the Dangerous Dogs Act 1991 are not permitted on park at any time, a list is available from the park office.
Behaviour On Park
21. Owners/guests are required to keep the noise to the minimum to ensure the quiet enjoyment of the park. Anyone causing disruption to others will be given a verbal warning and/or may be asked to leave the site.
22. Smoking is not permitted in the properties at any time, this includes the use of e-cigarettes including vaping modules. You can smoke outside as long as the cigarette butts are extinguished and disposed of sensibly and it doesn’t affect other people’s enjoyment of the park.
23. Alcoholic drinks may only be consumed in and around the immediate vicinity of your property.
24. No open fires may be lit on the park under any circumstances. For BBQs, please refer to BBQ Safety Advice on pages 12-13.
25. The feeding of birds and the dispersal of food on the ground is strictly forbidden. The birds may become a pest and it can attract vermin.
26. Ball games are only permitted away from properties and so not to cause a nuisance or damage to properties or vehicles.
27. No fishing, swimming, jumping or diving is permitted in any area of open water (marina / dyke).
28. No camping is allowed on site. Small shade tents may be erected in the day but must be taken down at night.
29. Windbreaks and gazebos must be taken down when not in use and in adverse weather.
30. Anyone who persistently acts in a manner likely to upset other users of the park or park team, will be ejected from the park.
31. Any activity that contravenes the common law of England is strictly prohibited.
Facilities
32. Any personal items of laundry can be washed and dried with the facilities provided. Clothes airers, rotary and clothes lines are not allowed outside the property.
33. Children aged 15 and under must be accompanied by an adult at all times when using the swimming pool. The adult to children ratio is 1:1 for children aged 0-3 years and 1:2 for children aged 4-15 years old. The supervising adult must be in the swimming pool with the child at all times and be aged 18 or over.
Barbecue Safety Advice
General BBQ Safety Advice
To avoid injuries or damage to any person or property, please follow these simple precautions:
• Ensure your barbecue is of sound quality, regularly inspecting for loose or damaged parts that may render it unfit for use.
• Be aware of the location. Always use barbecues outdoors, ensuring they are sited at least 2 metres from any building, structure, holiday home, shrubbery or foliage. They should not be sited on camping furniture or grass.
• Ensure the barbecue is sited on a stable flat surface (using a stand or bricks) and is well away from all flammable items.
• Never light or use a barbecue in an enclosed or confined space. The user and others must be able to move freely around the barbecue without putting themselves or others a risk.
• Keep a bucket of water or sand nearby to extinguish after use and for in case of emergencies.
• Keep children and pets well away from the cooking area.
• Keep loose clothing away from the barbecue and keep hair tied back.
• Never pour petrol, methylated spirit or other accelerants on to a barbecue. Only use recognised fire lighters or starter fuels and only on cold coals; use the minimum necessary and follow the manufacturer’s guidelines.
• Remain in control and be responsible at all times – do not consume alcohol when in charge of a barbecue.
• Particular care should be taken in hot, dry weather to reduce the risk of a fire starting.
• Prepare the barbecue early to ensure it is at the right temperature by the time you want to cook.
• Use appropriate long-handled utensils.
• Never leave the barbecue unattended.
• Remember that the metal parts of a barbecue can become hot; don’t try to move it until it has cooled down.
• Never take a barbecue inside - a cooling barbecue gives off high quantities of poisonous carbon monoxide which can be extremely dangerous.
Charcoal BBQs
• Use only enough charcoal to cover the base to a depth of about 50mm (two inches).
BBQ Disposal
• If you are using a disposable barbecue, ensure it has cooled for at least 5 hours (from lighting) before disposing of it in the designated barbecue disposal bin located on park (please refer to the park map). You should pour water over the barbecue to make sure it is completely extinguished before disposing of it.
• Used charcoals should be left to cool and disposed of in the same manner as disposable barbecues.
Food Safety
• Disposable barbecues take longer to heat up.
• Do not overload your barbecue – cook with patience. When using coals, make sure the flames have receded before cooking commences.
• Cooking on flames will only char the outside of the meat and not cook it evenly.
• Consider cooking chicken and pork in the oven prior to giving it a final ‘finish’ on your barbecue.
• Frozen food should always be thawed properly before being cooked.
• Keep raw and cooked foods separate.
• Don’t allow uncooked meat to sit in the sun.
• Do not eat any meat that is still pink. Meat juices should run clear; one indication the food is ready to eat. Meat should be steaming hot throughout.
Keeping the park clean
Did you know?
Keep these things away from the drains
Did you know over 80% of drain blockages are avoidable and can be prevented by disposing of household waste correctly? Here’s some tips on how to help stop coastal pollution and drainage problems. This page has been designed using resources from Flaticon.com
Do’s
9 Flush toilet paper
9 Put wipes cotton wool, floss and cotton buds in the bin
9 Use bags or toilet paper to discreetly dispose of sanitary products waste in the bin
Don’ts
8 Do not dispose of any cooking oils via the property drainage system - let it cool and use the bin
8 Do not dispose of any peelings or food scraps via the property drainage systemsuse the bin
8 Do not dispose of anything other than toilet paper down the toilets
SANITARY PRODUCTS TAMPONS COTTON BUDS NAPPIES
COOKING OIL
LEFTOVER FOOD PAINT PLASTERS
