WWW.CUSTOMER-INSIGHT.CO.UK NOVEMBER 2011
THE “IAMRHP” EXPERIENCE THE UK’s NEWEST BANK
COMPANIES IN THIS ISSUE Barclays Wealth Metrobank Stoves easyJet Disney RHP
LATEST UKCSI RESULTS ECEW CONFERENCE BRINGING THE VOICE OF THE CUSTOMER INTO THE BOARDROOM
Plus... Complaint Handling Latest Thinking Online Panels Book Review