Stakeholder Magazine - Jul. 2006

Page 1

S AT I S F A C T I O N Creating value for customers, employees and shareholders

Improving customer satisfaction at VISA UNDERSTANDING FINANCIAL IMPLICATIONS OF CUSTOMER SERVICE 10 CUSTOMER CENTRED LESSONS REWARDING CUSTOMER SATISFACTION SUBLIMINAL MESSAGES AND SUBTLE CUES

PLUS THE BALANCED SCORECARD BOOK REVIEW DIARY DATES

July 2006 VOLUME 3 ISSUE 2 £4.50


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