Frontline 2012

B I R M I N G H A M H I P P O D R O M E T H U R S D A Y 2 0 S E P T E M B E R 2 012

CONFERENCE DETAILS: Date: Thursday 20 September 2012

Frontline 2012 provides those working in front-of-house excellent opportunities to network, learn from each other as well as to hear about and discuss the latest developments in front-ofhouse operations.

Location: Birmingham Hippodrome Time: 10.30am – 4.30pm Price: Over 20% reduction in member rates £100+VAT, Members (TMA, SOLT, ABO & ITC members) £80+VAT, Additional members £150+VAT, Non-members

Suitable for: ~ Senior front-of-house staff including house managers, general managers, theatre managers and duty managers ~ Anyone working in a front-of-house or customer facing

role including sales, bar and catering staff.

For full details of the conference and to book a place

www.tmauk.org/events or call 020 7557 6746 or email events@solttma.co.uk please visit

Keynotes, speakers and panel discussions Leonora Thomson, Director, Audiences & Development, Barbican Centre, will chair the event along with a fantastic line up of

speakers, keynotes and panel discussions that will include: Developing an integrated pricing strategy – Tim Baker, Director, Baker Richards Consultancy Maximising revenue requires an integrated earned income strategy, linking pricing of tickets with ‘secondary’ items such as friends / membership, restaurant bookings and key items of merchandise, all the while keeping an eye on the bottom line.

Best practice customer service to patrons who make involuntary noises – Lucinda Harvey, Head of Employment Relations and Kirsty Hoyle, Access Manager, TMA (other guests TBC) This session will bring together experts in the field and those with experience on the matter to discuss the issues surrounding involuntary noise.

Practical ways to save money through green management – Claire Buckley, Julie’s Bicycle Claire will talk you through the environmental impacts of cultural venues, the type of actions which can be taken, the benefits which can be achieved by taking action, good practice examples and will provide delegates with a chance to exchange experience and ideas.

Family Friendly Campaign – what does it mean for front-of-house staff? – Alastair Tallon, Campaign Manager, ABO SOLT, TMA, ABO, Dance UK, ITC and VAGA created a partnership with funding from Arts Council England to create a national campaign to promote more and better quality Family Friendly events by increasing the levels of arts engagement of families and young people. With over one million pounds in the pot, there’s a lot to play for here. Alastair will speak about the campaign and how it’s relevant to everyone working in front-of-house.

Afternoon workshops Delegates have the choice of attending two of the following three workshops:

1

Employing unpaid workers - Lucy McLynn, Partner - Employment Department, Bates Wells & Braithwaite LLP This workshop will give you an insight into the legalities surrounding the engagement of volunteers, interns and other unpaid staff.

2

Fire safety – Paul Turnbull, Turnbull Fire Consultancy Ltd Paul will explore the impact of the Regulatory Reform (Fire Safety) Order 2005 and the Fire Safety (Scotland) Regulations 2005 on the management of theatres with a particular emphasis on front-of-house management.

Aspects such as the responsible person concept, management of fire safety, people movement, safety provisions, training and actions in the event of fire will also be touched on (time permitting).

3

Maximise opportunities for your venue spaces – Jacqui Kavanagh, MD, Venuefinder.com, Trinity Event Solutions With ever tightening budgets, venues need to be savvy about identifying new revenue streams. A potential quick win here is to make the most of the spaces available by getting your venue to work not just during show time, but all the hours in between.

Jacqui will take you through the key areas to think about when setting up a multi-functional venue. This workshop will allow you to find out what venue finders look for and will examine how your facilities can be augmented to cater for the conferencing and venue hire.

Pre-conference networking A free drinks reception will take place at Town Hall, Birmingham, on Wednesday evening from 6.30pm.

Theatrical Management Association Ltd is a company registered in England and Wales, whose registered office is at 32 Rose Street, London, WC2E 9ET, Company No. 323204, VAT Registration No. 242 2801 94.