Preventive Action

HAVE YOU HEARD?

SCOTT RUTHSTROM FDA SERVICES CHIEF OPERATING OFFICER Mr. Ruthstrom can be reached at scott.ruthstrom@fdaservices. com or 850.350.7146. I recently had my usual six-month cleaning and after my personal dentist completed my oral examination, he remarked “Scott, your staff has been so easy to work with.” You see, my dentist has not always been a client of FDA Services (FDAS). He was a loyal client of an agent who serviced much of Northwest Florida. After a lengthy career, this agent recently retired and FDAS was fortunate enough to acquire her book of dental clients — nearly 200 dentists and all their insurance policies. This agent was well aware of our good reputation, and she fully endorsed her clients moving to FDAS as their insurance home.

That’s pretty much been the name of the game since our initial founding in 1986: Provide FDA members with quality insurance products coupled with best-in-class customer service! That’s not a cliché either, it’s quite literally what your predecessors expected to achieve when this agency was imagined.

We routinely poll our clients and solicit measurable feedback to determine their level of satisfaction and willingness to recommend FDAS to a colleague. The tabulated results we receive form the basis of our Net Promoter Score (NPS). The higher the NPS score, the more loyal your clients tend to be. Except for USAA, the insurance industry has never been known for particularly high NPS scores, but FDAS does very well and compares favorably to high-scoring companies like Costco, Publix and Tesla.

Sustaining success and staying relevant takes a lot of effort, but we know we are succeeding because every month we receive dozens of testimonials describing the great customer service clients are receiving from FDAS, and most of the time they mention our staff members by name. No other insurance agency is as dedicated to protecting dental offices in Florida than FDAS — and we’ve partnered with insurance companies that are equally invested in that mission.

It was nice to hear my own dentist express his appreciation for the level of expertise and service he is receiving from our representatives, and his sentiments are indicative of the thousands of dentists we protect. If you have ever wondered what sets us apart … well, now you know!

FDA Services is a wholly owned subsidiary of the Florida Dental Association. We strive to be the source for information about insurance for our member dentists. Revenue from insurance sales goes directly toward helping FDA programs and lobbying efforts that are important to members, and to keep dues at their lowest possible level.

Call or text FDA Services at 850.681.2996 for a disability insurance quote or visit fdaservices.com/disability for more information.