ONTARIO 11-7-22

ONTARIO EDITION

5 SOCIAL MEDIA MISTAKES REAL ESTATE AGENTS MUST AVOID

COOPERATION, NOT COMPETITION, CREATES MUTUAL SUCCESS FOR AGENTS

CONCIERGE CARE: Services that Lure Clients and Transform Your Reputation

3 BEYOND-THEOFFICE ACTIVITIES TO INSPIRE A CREATIVE BUSINESS BOOM

FEATURED AGENTS

LYDIA & COSIMO DE SANTIS MICHELLE CAYEN TERESA NEUSCH COVER STORY

ROB DAWSON

mailto:mag@topagentmagazine.com http://www.topagentmagazine.com

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SOCIAL MEDIA MISTAKES

Real Estate Agents Must Avoid There is perhaps no greater marketing tool for agents these days than having a large presence on social media, but there is more to social media marketing than just opening an account and gaining followers. A lot of agents forget the social part of social media. It’s all about engagement, but it needs to be the right kind of engagement. This can often be the first impression potential clients or industry peers have of you, so make it count. There is no second chance to make a first impression, and that is especially true for real estate agents. Here’s just a few things you want to avoid.

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1 Using it to Vent

Social Media is a great place to complain and commiserate about things, but save that for your personal page. A real estate transaction is already a stressful ordeal, the last thing anyone wants is someone who seems like they’ll bring a negative energy to the process. Even worse?

Bad mouthing other Realtors® or listings. You’re selling yourself and your skills, so don’t sell anything that shows you in a bad light. Much like marketing a property, everything you put out should be professional and inviting.

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Lack of Consistent Branding

Yes, social media is about social engagement, but it’s also about creating brand recognition. While you don’t want it to be purely promotional, you are running a business, so create a consistent branding across all social media platforms. If you can afford a professional graphic designer to help you out with this, that’s great. But at the very least, have the same profile pic, cover image and highly visible contact information, across the board. And don’t forget to share links to your other accounts, some people prefer different social media applications.

3Not Posting Enough

It’s good to create a schedule of how many times you’ll be posting per day and to pick times when you might have the most engagement.

Don’t over do it, but three posts a day at the right time, tends to be a good goal. There are numerous tools on Facebook, for example, that

can let you see when interactions are the highest.

Stick to your schedule and adjust accordingly.

It’s also important to not just post your listings.

Be a resource for people who follow your page.

Post community events, or other informative articles that are relevant to home ownership.

Be a page they want to follow even when they aren’t buying or selling a property. They’ll remember you when the time comes.

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Not interacting With Your Followers

It’s called social media for a reason. The more you engage with your followers, the more they see you as a real person, and not just a marketing tool. Not only do you get to know your past clients and potential clients, on Facebook, engagement actually will make your posts seen by more people. So it’s a win/win.

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Not Sharing or Linking to Others

It might not seem like a good idea to not promote the blogs, pages or listings of other people, but it’s not only an excellent way to build goodwill, it will also increase your own presence when they reciprocate. So make a point to share posts and links for local businesses and even the blogs of your peers, if it’s a post that offers valuable insight into an expertise you don’t have. That will encourage them to share your posts and even your listings, which will increase your potential buyer pool. This is another incentive to create your own blog. Unique informative content is always of value, and more likely to be shared than promotional links.

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Cooperation, Not Competition, Creates

Mutual Success for Agents When people get along during a business transaction, everyone comes out happier. And in a service industry like real estate, agents have the power deliver that happiness. By working cooperatively, sharing advice and helping each other help clients, agents not only enhance their own reputations, but that of real estate in general.

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“Bring everyone together” Matt Kobelski, with Credentials Real Estate Group in Massachusetts, points out that providing good service involves more people than the party you’re representing. “I’m not afraid to bring together all the parties in a deal and say, ‘OK, let’s figure out a solution that works best

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Teaming up with an agent from a different brokerage on a transaction is not as uncommon or complicated as it might seem

for everyone,” he explains. “My goal is to avoid being adversarial.” Real estate, he believes, should always be a field in which each person can win. “It’s about working toward a mutual goal, shaking hands, and walking away happy that a seller sold, a buyer bought and everyone got what they wanted.”

But Is it that simple? Most agents have experienced the ways conflicting personalities and tension during a transaction can heat up even the most cordial relations. In reality, however, it’s more productive to let down your guard and work with others as a team than it is to allow stress and competition to preside. South Florida REALTOR® and broker associate, Risë V. Siegrist, for instance, has zero interest in competing with other agents. “It’s more important to be professional and associate with competent, caring people,” she says. By serving others with a cooperative spirit, experienced agents like Risë set an excellent example for emerging real estate stars. Risë hopes to be a model for the next generation of agents, training people who may one day become part of her team.

Risë’s position on cooperation inspires more reasons for nurturing relationships with other agents. Over the decades, many agents change brokerages several times. Who knows if that agent across the table will one day work at the Top Agent Magazine

same brokerage you do? Perhaps you’ll even have an opportunity to partner on an exciting, future transaction. Good relations keep doors open to endless possibilities.

Co-listing cooperation Teaming up with an agent from a different brokerage on a transaction is not as uncommon or complicated as it might seem. In fact, some agents cleverly capitalize on their collective attributes, rather than competing against one another. South Carolina REALTOR® Kimberly Pannit is a perfect example of the universal benefits of co-listings. Although she has always been an independent agent, Kimberly works hard to form professional alliances that give her business the feel of a cooperative network across brokerages.

This cooperative approach may be nontraditional, but it benefits clients in unique ways. By working closely with agents at other brokerages, she shows how agents can improve client service while helping one another.

Kimberly’s cooperative approach began in her own neighborhood, where an agent friend from a different brokerage also lives. “Several years ago, I approached her because both of us were friends with our neighbors. I asked, ‘Why don’t we give our neighbors superior service and

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co-list together? We both love our area and are passionate about our jobs, the location and schools.’” She also didn’t want to make their mutual friends choose between them when they could work together. “I said, ‘Let’s give them amazing service together!’” With their brokers’ permission, two weeks later the agents co-listed their first home and put extra energy into ensuring uninterrupted client service.

Networking and “Co-opertition” When the ultimate goal is to match a client with the perfect home or create optimal terms of sale for a listings, networking with other agents can facilitate that ideal buyer-seller match.

Nashville REALTOR® and broker/owner Lisa Land embraced every opportunity to contribute meaningfully to the real estate industry and to her local market, even before building her own team. “Agents would frequently ask me for help or advice,” she says, noting that she shares, rather than guarding, the methods she uses to get through difficult or confusing transactions. “I was fortunate to have great mentors when I started in real estate, so I’m always

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willing to offer help, even to agents outside of The Luxe Collective.”

Meanwhile, on Cape Cod in Massachusetts, Janet Leigh Scott describes the climate between agents as relaxed and professional. “While the real estate market is highly competitive, we’re truly a ‘co-opertition’ market; agents work together and a have greater sense of community than you might experience in off-island brokerages,” Janet says. “If I have buyer coming into town, I’ll reach out to agents I’ve done transactions with to ask if they have anything coming up that might not be on the market yet.”

Even in hot, competitive L.A. real estate, independent agents such as Andrej Nagy of The Agency RE knows the importance of receiving and providing professional mentorship.

“My relationships with clients are extremely important,” he says. “But my relationships with agents on the other side of a deal are also important.” For REALTORS® like him, working smoothly with other agents is a privilege.

Doing so builds rewarding relationships while ensuring win-win transactions for everyone at the closing table.

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ROB DAWSON Top Agent Magazine

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Top Agent Rob Dawson is part of a small, boutique brokerage that has gained notoriety in the Cornwall real estate market with Rob alone handling over 100 transactions in 2021.

Providing a hands-on and clientoriented approach, Rob Dawson is part of a small, boutique brokerage that has gained notoriety in the Cornwall real estate market with Rob alone handling over 100 transactions in 2021. “We only have five agents in our office, and we’re doing a good percentage of all real estate sales in the city at this point,” Rob explains.

“We have a phenomenal amount of support in this community.” Offering affordable commission rates and a high level of expertise, Rob has truly made a name for himself in the city.

Entering the real estate field from a background in construction and renovation, Rob was able to differentiate himself from competitors from the very start of his career. “I’m able to Copyright Top Agent Magazine 10

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walk through a house and offer unique valuable insight on updates and how to potentially build equity,” Rob explains. Clients appreciate his skillset, which has resulted in his business growing exponentially over the years.

Providing superior customer service is a top priority for Rob, as he knows buying and selling real estate can be a stressful experience. His goal is to make the process as smooth as possible by developing solid relationships and

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a deep understanding of what his clients are looking for. Each transaction is handled in a way that is unique to a particular clients’ needs, setting them up for success. For buyers, he finds properties that match their checklist of must-haves, and forms competitive offers that capture the sellers’ attention.

His listings are marketed thoroughly, with professional photography, drone footage and online advertising. He also writes customized descriptions of each property, bringing each home to

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Providing superior customer service is a top priority for Rob, as he knows buying and selling real estate can be a stressful experience. His goal is to make the process as smooth as possible by developing solid relationships and a deep understanding of what his clients are looking for. life through descriptive language. Rob ensures every listing is priced appropriately, raising the chances of it selling quickly for the highest dollar amount.

Everyone who meets Rob loves his down-to-Earth personality and driven Copyright Top Agent Magazine 12

nature. One client recently said, “My husband and I met Rob at an open house, he was friendly, honest and very knowledgeable. When we finally decided to list our home we knew Rob was our guy. Thanks for all your hard work and patience Rob, we appreciate Top Agent Magazine

you. We highly recommend Rob, wonderful service.” Another wrote, “Rob is a very professional and thorough person in his work as well as a very kind human being. He will help you buy your house as if he is buying for himself. Very honest reviews and info of the property. Thanks to Rob we found our dream home.”

When Rob isn’t working, he can be found spending time with his family,

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including his two children. Hands-on with a renovation project or working towards his pilot’s license at the local airport. Rob enjoys the challenges and variety that come with a career in real estate – “I love the freedom of this industry, and the ability you have to put in as much work as you want. Meeting new people all the time is wonderful, I’ve made so many new friends and acquaintances in this community, it’s a rewarding career.”

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For more information about Rob Dawson, please call 613-571-8600 or email rob@soldsmart.ca

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3 Beyond-the-Office Activities to Inspire a Creative Business Boom Maintaining motivation year-round is a challenge, especially for those who are several years into a demanding real estate career. It’s easy to burn out, get stuck in a rut, or cycle blindly through a well-worn routine. But those that leave an impact on their industry understand that creativity holds the key to innovation and longevity. To stay ahead of Top Agent Magazine

the curve and build your brand, you’ve got to take the time to breathe new life into your practice and see things from a new angle. But where to begin?

To invite change, you’ve got to look outside the box—or in this case, beyond the office. If you’re in need of a professional creative make-

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To stay ahead of the curve and build your brand, you’ve got to take the time to breathe new life into your practice and see things from a new angle. over, or at least want to experience a burst of inventive energy, consider some of the activities below. You may just shake up your routine, bend your brain in new ways, and inject some inspiration into your professional path.

Expand your mind through meditation.

You’ve likely heard all about the supposed powers of meditation, and perhaps you’ve long considered it an over-hyped New Age invention. But did you know that some of the foremost entrepreneurs of our era practice this cost-free, mentally restorative routine? From Oprah Winfrey to Steve Jobs, practitioners of meditation cite its stress-relieving principles, in addition to improvements in concentration, energy, self-awareness, and overall health.

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Even mainstream medicine is beginning to understand the preventative and restorative health benefits that meditation affords. As professional fields go, the mortgage and real estate industries require their fair share of emotional labor—you’re tasked with guiding clients through the investment of a lifetime.

Meditation promotes peace and perspective, while reducing stress, adding a new level of self-awareness, and helping you mentally declutter. When it comes down to it, it only makes sense that taking time to go quiet and center your mind helps professionals find wherewithal amidst a hectic industry. Next time you’re feeling drained, out of ideas, or at your wit’s end—consider just fifteen minutes of meditation to get you started. Like most things, it takes some practice. But, if you commit the time, you’ll be thanking yourself later.

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Learn something new.

If you’re facing burnout, then adding a new responsibility to your plate may seem like the least appetizing self-help solution there is.

However, learning a new skill can reinvigorate your understanding of familiar tasks and dilemmas. Plus, learning a new skill doesn’t have to mean formal classes or time-draining homework. Select something that can even kill two birds with one stone. Want to let off some steam, too? Try a kickboxing class that meets just once-a-week. You’ll have something new to look forward to, meet new people, challenge yourself, and earn some feel-good endorphins, Top Agent Magazine

too. Want to cut loose and have some fun? Join a board game meet-up group, take a cooking class, or try rock-climbing for the first time. A stimulating new activity will light up long-dormant parts of your brain, and your clients and colleagues will surely notice the influx of energy to your outlook. Still don’t think you have enough time to add something new to the mix? Blend your morning commute with an audio language learning service. The point is to shake-up your habits and introduce a new challenge that’s unrelated to work. Doing so can make you look at things in a new light and boost your mood along the way.

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See new sights.

If you can, there’s no better way to break from routine than to physically separate yourself from your surroundings. There’s nothing more inspiring than traveling to new destinations, experiencing new cultures, and getting a sense of the world’s true vastness. If a trip abroad isn’t in the cards, don’t fret. There are bound to be plenty of places relatively close by that you’ve never seen. And these trips don’t have to break the bank, either. Devote just one or two days to visiting a place you’ve never gone before, like a state park, protected forest, or a small seaside village. Perhaps you’re only a few hours from a National Park you’ve been meaning to visit but have never made time for. Or, there’s a lively city one state over that you’ve always wanted to try. Whatever the destination, near or far, you’ll refresh

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your perspective entirely when removed from all your usual routines. New restaurants, traffic patterns, storefronts, weather—whatever the change may be, you’ll be experiencing everything brand new all around you. Taking the time for trips like these isn’t easy. In fact, making yourself devote those free days may be a difficult task itself. But it’s the most direct way to get a breath of truly fresh air, and when you return home you’ll be able to assess familiar surroundings in a totally new light.

However you decide to add creativity to your professional life, don’t wait. Once you take the plunge, you’ll be regretting you hadn’t done it sooner. After all, the key to longevity is regular maintenance, so do your part and break the mold today.

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LYDIA & COSIMO DE SANTIS Married real estate agent duo Lydia and Cosimo De Santis felt drawn to this field for many years. People-oriented and driven to reach great heights, Lydia and Cosimo couldn’t have chosen a more perfect path. Their entrance into the industry started at first with just Lydia, who spent months training under a top producing agent. “I was very fortunate to have her coach me during my second year,” Lydia explains. “She helped me get through the hard times and taught me the importance of building relationships and putting myself out there.” Once Lydia started gaining traction as a REALTOR®, Cosimo earned his license and hit the ground running alongside her. Several years later, Lydia and Cosimo are experiencing tremendous growth, with a solid foundation of referrals and satisfied customers.

Serving the greater Burlington area of Ontario, including Brantford, Cambridge, Flamborough, Guelph and more, the De Santis’ are dedicated to making their clients’ real estate dreams come true.

“We’re open and honest with people right off the bat,” Lydia explains. They feel honored to serve their clients, and understand that they’re helping them with one of the largest investments they’ll ever make. “It’s a big deal to represent someone in a transaction of this magnitude. So we don’t take it lightly.” Working with many families, and being parents to four children themselves, Lydia and Cosimo are keenly aware of how stressful buying or selling can be, and do everything possible to ease that tension. They explain every step of the process so their clients know what to expect, and answer any questions along the way. “We help them from beginning to end,” Lydia says.

When assisting their buyers, Lydia and Cosimo take the time to understand what they’re looking for, what their budget is, and what they have planned for the future.

This helps them determine how to achieve their goals, and ensures they’re happy in the home not only in the short-term, but the long-term as well. They utilize their Top Agent Magazine

years of experience to negotiate the right price and terms, so all parties walk away happy. For sellers, they implement extensive marketing strategies to capture interest and draw attention to a property’s greatest features. This includes beautiful photography, captivating property descriptions, and promotion on social media platforms.

By tending to every detail, Lydia and Cosimo form lasting relationships with the people they serve. Those who work with them never hesitate to ask them questions or stay in touch even after the transaction is over. “It’s very common that we’ll just randomly get a text from a past client with a picture of how they’ve updated their kitchen, or asking about our opinion on a real estate matter,” Lydia says. “We just immediately develop a friendship once we start working together, so it’s natural for us to remain close.”

In the future, Lydia and Cosimo plan to hire more agents and administrative staff to join their team. They hope to keep making a difference in the real estate world for many years to come. “It’s so much fun to help and guide people through their journeys. Our clients are putting trust in us to find or sell their home, the place where so many memories are made, and it is incredibly exciting to be a part of that.”

For more about Lydia and Cosimo De Santis, call Lydia at 519-717-0712, Cosimo at 905-691-7570 or email lydiadesantis@kw.com, cosdesantis@gmail.com Copyright Top Agent Magazine 19

MICHELLE CAYEN When the unexpected happens, some people ask, why me? But after two car accidents in as many years forced Michelle Cayen to leave a career she loved, she asked a different question. What next? “I was running an equestrian center with 50 horses on property, 34 stalls, and a school of 12 horses. So, I had a pretty busy lifestyle, and I wasn’t able to continue doing that,” she says. “I decided to take up real estate because I could be as busy or not as busy as I wanted.”

Royal LePage Mid North Realty Sales Agent, Independently owned and operated

Real estate turned out to be more than Michelle’s fall-back plan. This is a career she loves. The Elliot Lake, Ontario, REALTOR® says the pace at which she operates suits her. “I do suffer from chronic pain, but I manage to do full-days every day. I just push forward as much as I can,” she says. The clients are Michelle’s favorite part of the job. “I guess I take after my mother and my father, I’m a people person. I like to talk to them and I like to make their lives happy,” she says.

“I don’t know how many transactions I’ve done this year. Honestly, I don’t keep track typically because for me, it’s just happy clients.” Michelle, who earned the Royal LePage Gold Award for last year, has already reached Platinum status this year, and she is on pace to reach Diamond.

While she may not track her sales numbers closely, Michelle is in touch with all of her clients on a regular basis. Officially, she checks in every six months.

Unofficially, she is likely to run into a customer while she is out running errands. It is one of the perks of living in a close-knit community. “I try to follow up with absolutely everybody. I live in a very small city. So for me, it’s very easy to keep in touch with all of my clients. And they (are) usually referring clients to me.”

Small city does not mean small time. The solo agent posts her listings in multiple outlets to reach as many 20

people as she can. “I use as many forms of media as I possibly can because I find that in today’s world, that’s pretty much where people find you and find your listing,” she says. Once buyers find her listings, they stay for the photos, taken with her 3-D virtual camera, which takes a 3-D virtual tour, generates a floor plan of the house and also provides measurements for every room. “I really try to use that as much as I possibly can.”

When she is not working, Michelle finds a way to give back to her hometown. A portion of her wages goes to the Royal LePage Foundation for battered women, founded by her brokerage, Royal LePage. She also sponsors a youth softball team. When she can, Michelle spends quality time with her dogs.

“I love my dogs and I love being outside in nature, in a side-by-side going for a ride.” Looking ahead, she wants to keep treating her customers with “honesty and integrity.” “Just continuing to grow and trying my best to service people properly and keep them happy.”

Contact Michelle at 705-849-3644, visit northernontarioproperties.ca, or email michellecayen@royallepage.ca TopAgent Agent Magazine Magazine Copyright Top

Concierge Care: Services that Lure Clients and Transform Your Reputation It’s a no-brainer: customer service is central to success in the real estate industry. While properties may be the product, this industry really revolves around people and the relationships you cultivate along the way. With that in mind, how would you describe the service you provide? If solid service is the baseline, then to set yourself apart you must deliver service that’s exceptional. But, how? Returning calls and displaying a friendly face won’t necessarily separate you from the pack. If you really want to take your customer service to the next level and build a reputation for white-glove, concierge-level courtesy, then keep a few of the following tips in mind as you create a professional style that’s completely bespoke.

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Make your communications matter For many agents, communication during and after a transaction are perfunctory affairs, with one-sizefits-all newsletters or promotional postcards that feel mass-produced. To really grab the attention of your clientele, you’ll want to build a recognizable brand. To accomplish this, begin by adding value to your regular communications. Clients are likely to bypass your communications if they think your only intent is to sell them something. Focus instead on creating content that’s compelling and dishes out value to your clientele. Just like a favorite blog you revisit again and again for its quality content, con-

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sider your communications as an extension of your brand and identity. A few popular ideas from which clients can derive value include: local restaurant guides, tax tips for homeowners, reports on home values and the marketplace, or highlighting home décor and landscaping trends. Make your communications readable and useful, and your clients past and present will think twice before skipping past your name.

Showcase the lifestyle Clients remember when you go the extra mile, and that additional effort distinguishes run-of-the-mill agents from high-powered professionals. Whether listing or buying, consider a property’s lifestyle.

First, think about a client’s everyday experience.

Where’s the best breakfast spot nearby? How’s access to public transportation or bike paths? Which outdoor recreational opportunities exist in the area?

Where might your client swing by for coffee?

Neighborhood guides that outline the livability of a home and its area not only boost value and highlight potential, but they also demonstrate your ability to think outside the box and connect on a personal level. After all, a home isn’t just a house; a home is all about the daily experience that unfolds within and beyond those four walls. With that in mind, do your homework and make yourself a local expert.

Your clients will feel they’re in good hands and will better envision their future unfolding, all thanks to your thorough legwork.

Customize your approach to clients As an agent, it’s only natural that you build your own daily routines and practices that keep your business running. While it’s necessary to create positive habitats that streamline your workflow, it’s also important to remain adaptable. For instance, Millennial clients may prefer to chat by text, instant 22

message, or email, whereas older clientele may prefer face-to-face time or connecting by phone call.

Adapting your communication style is as simple as a brief discussion: ask your client how they prefer to communicate and adapt accordingly. While it may seem like a small matter, it provides clients with a sense of comfort and control. Again, the key here is communication. Talk with your clients about their preferred methodology. Maybe they prefer a marathon house-hunting trek on a weekend day, or perhaps they rather sift through listings online before making in-person visits to a narrowed list. It’s okay to encourage clients or fill them in on industry norms, but it’s important to create an experience that’s tailored to their style and personality.

Authentically seek feedback While it may feel uncomfortable, asking for feedback during and at the end of a transaction can dramatically improve your working style and professional blind-spots. It can also help you adapt your working style to better suit your respective clients.

Of course, it’s important to be open-minded and to quash the need to be defensive. Not all feedback will be useful, but you can incorporate the parts that are. This not only grows your skillset, but it also demonstrates to clients that you are open to constructive criticism and sincerely prioritize a job well done over personal praise. As a bonus, positive feedback can be parlayed into client testimonials, which are incredibly useful tools to boost your business on the whole.

It’s no secret that real estate is a busy, self-determined business. While your client care may feel all accounted for, there is always room to grow. Professionals at the top of their field know this and never stop building out their repertoire. If you want to take your business to the next level and create an imprint that’s synonymous with concierge care, then keep these ideas in mind as you build your relationships and your brand.

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TERESA NEUSCH Teresa Neusch loves the element of surprise, especially when it means wowing her clients. She got started working in real estate through her brother, one of the leading luxury home builders in Ontario. Teresa decided to take his suggestion that she get her real estate license. That was 15 years ago. Today, Teresa consistently ranks among the top producers in her market closing up to 40 transactions per year as a solo agent with ReMax Preferred Realty in Windsor.

The Windor-Essex County area that Teresa serves centers on the mid-size city of Windsor. The southernmost city in Canada, Windsor lies just across the Detroit River from the city of Detroit, Michigan making this a popular international border crossing that benefits both communities. The city is a multicultural center offering diverse attractions from art museums and waterparks to historic sites, parks and beaches.

With nearly all of her business coming through repeat clients and referrals, Teresa is clearly delivering a toplevel experience to her clients. Part of that lies in her commitment to be a real estate advisor for life as well as the comprehensive services she offers. She stays in touch with clients on a regular basis and develops close, lasting relationships with many of them. Her business is tailored to meeting the needs of each individual with full-customized bespoke services. Teresa and her team of administrative and staging assistants pride themselves on operating with the utmost professionalism. This means exceeding client expectations by delivering exactly what’s been promised. The only surprises are good ones!

When marketing new listings, Teresa understands the critical importance of making a good first impression.

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In order to ensure that each property is presented beautifully, Teresa started her own staging business and now has a warehouse full of home goods from furniture to shower curtains! She also provides movers to help with the seamless transition from a lived-in space to a listing-ready property. With so many prospective buyers seeing properties online, Teresa has properties photographed professionally and directs marketing efforts to online listing sites and social media.

Teresa balances her time between her growing business and devotion to family life. As a parent of a child with special needs, her family is actively involved with We Care For Kids, a not-for-profit organization that works tirelessly to raise funds for all things in pediatric healthcare. Teresa’s family has personally benefited from the wonderful work they do. She says: It is heartwarming that there is so much support for families going through difficult times with their little ones.

Contact Teresa at 519-791-8258, email teresa@teresaneusch.com or visit teresaneusch.com www.

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