INNOVATIVE & COLLABORATIVE INTERVIEW WITH SAVINO DEL BENE SOUTH AFRICA MANAGING DIRECTOR, KOBUS MAREE
S a v i n o D e l B e n e h a s b u i l t a re p u ta t i o n ove r t h e p a s t 1 0 0 ye a r s a s a re l i a b l e p a r t n e r fo r b u s i n e s s e s re q u i r i n g s h i p p i n g a n d t ra n s p o r ta t i o n s e r v i c e s, o p e ra t i n g i n 5 4 c o u n t r i e s w i t h fa c i l i t i e s i n A m e r i c a , A f r i c a , A s i a , E u ro p e a n d Au s t ra l i a . Fo u n d e d o n i n n ova t i o n a n d a d e te r m i n a t i o n to d e l i ve r, i t s b u s i n e s s a c t i v i t i e s a re fo c u s e d o n p rov i d i n g a to ta l l y i n te g ra te d l o g i s t i c s s e r v i c e .
Please give a brief summary of the
This approach enables us to offer
and respond to them positively. We
company, its products / services and
a personalised service with the
believe that with this attitude it is possible
markets.
understanding of what needs to be
to turn challenges into opportunities. We
Savino Del Bene South Africa is part of a
delivered. We are able to offer strategic
focus on the delivery of a solution rather
worldwide corporate network, specialising in
recommendations based on data and
than spending energy on the problem.
global logistics, freight forwarding, clearing
intelligence gathered in the process.
and supply chain management.
In summary, our value proposition in
Savino Del Bene, established in Florence
processing and analysing data is used to
in the early 1900s, has more than 5 000
create business intelligence. This allows
employees in a network of over 285
us to implement global best practice as
commercial offices. The company offers
part of a truly intelligent, integrated
advanced shipping services, customs
end-to-end supply chain.
clearance, warehouse management and a wide range of logistics support products.
Running a company can be quite
The company’s expertise extends to the
such positive results?
following industries: automotive and tyre,
We follow a very structured approach with
fashion, food and beverages, fresh fruit
clear business drivers and core values to
and vegetables, marble and ceramics,
implement the Savino Del Bene Way – the
pharmaceuticals and healthcare, and
culture that exists within the company. We
project cargo.
continuously strive to uphold and improve it.
challenging – how have you achieved
We identify the culture in four terms: What distinguishes Savino Del Bene from its competitors – what differentiates you?
• Excellence – We don’t accept mediocrity and strive to be perfect in all things. • Partnering – Having a mutually beneficial
• No surprises – We strive to meet all expectations. How important do you regard innovation in business? Our business activities are focused on providing a totally integrated logistics service. Therefore, innovation is of primary importance, contributing 87% to the company’s growth. Labour and capital represent the balance. This is why we create and live by innovative transformational strategies. We follow a methodology presented by Anthony W. Ulwick, in his book Jobs To Be Done Theory To Practice, to analyse possible improvement while leading
We differentiate ourselves by focusing
relationship with everyone involved.
the market in technology and customer
on developing a close and personal
Externally, this means that our clients and
service. The basic precepts are:
relationship with each customer:
our suppliers are our partners. Internally, it
• Learn from mistakes
• We develop an intimate knowledge of
means that everyone in the company, as
• Give ideas credit
well as the rest of the Savino Del Bene
• Look beyond the immediate context
the client’s business • We analyse all the client’s business process data available to us. • We introduce and integrate operations to transform the client’s supply chain to realise maximum efficiencies.
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Top Performing 17 th Edition
Group, is our partner. • Execution – Complete each task to the last detail. Do what you say you will do. Don’t procrastinate. • Positive attitude – We accept challenges
• Encourage learning • Inspire acceptance of the challenge • Set a quality standard in service delivery and ensure continuous improvement • Understand the job to be done
