Amadeus set to transform the airport passenger experience

AMADEUS HAS ACQUIRED ICM AIRPORT TECHNICS TO STRENGTHEN ITS PASSENGER AUTOMATION AND SELF-SERVICE BAG DROP SOLUTIONS FOR AIRPORTS AND AIRLINES

madeus has agreed to acquire ICM Airport Technics, a global leader in passenger automation and self-service bag drop solutions for airports and airlines, for an undisclosed sum.

ICM, which is headquartered in Sydney, Australia, specialises in the provision of passenger automation and self-service bag drop solutions for customers principally in APAC and Europe. Since 2009, ICM has processed more than 75 million bags worldwide and is a global leader in providing airports with either retrofitted or replacement type Auto Bag Drop (ABD) units. ICM serves around 25 airports including some of the most A

important airports in the world. The company is also an early pioneer in biometrics for baggage processing.

Following this deal, Amadeus is now in a stronger position in this sector to drive future growth. Smart airports continue to invest in improving capacity and efficiency whilst increasingly wanting only to work with strategic providers that can offer all of the components they need in one place. To this end Amadeus’ airport customers will now be able to enhance and improve their existing services to passengers whilst continuing to ensure passenger safety and security.

Bruno Spada, Head of Airport IT at Amadeus says: “Often the passenger experience in airports is not a good one: long queues to check bags in and disparate services and technologies that do not always speak to each other. In essence, airports are crying out for open self-service solutions to help take the friction and hassle out of the airport experience for passengers. By combining Amadeus’ and ICM’s software and hardware capabilities, by accelerating and introducing more self-service options, and by using the power of biometrics, this deal announced today will ensure that together we can deliver better journeys for passengers in the future”.

Spada continues: ‘ICM is a fantastic company and will be a perfect cultural fit for Amadeus. We will bring ICM’s technical know-how and strong

customer focus to our expertise and product offering for airports. Importantly, customers continually tell us they need a strategic end-toend solution in order to answer the evolving operational needs of the airport – they don’t want to have to work with multiple suppliers but rather single providers that can harness the best of the very latest technologies and who ultimately can ‘do it all’: this deal delivers just that. I believe this deal will also accelerate our future innovation capabilities. Combining ICM and Amadeus’ advanced technology expertise will provide an open platform for airport innovation and will act as a trampoline for growth for Amadeus and ICM in the coming years ahead”. Richard

Dinkelmann, CEO of ICM says: “By combining ICM’s market-leading self-service and passenger processing solutions with Amadeus’ global reach and complementary product offering, we are now in a unique position to offer even better technical solutions to our airline and airport customers. We are excited about the future, as we share similar values such as strong innovation, reliability, and an uncompromising commitment to improving airport efficiency as well as passenger safety and security.”

Luis Maroto, President & CEO of Amadeus, says: “The acquisition of ICM is another important milestone for our Airport IT business, as well as for our diversification strategy. It will further increase our presence in a key

COMBINED AMADEUS AND ICM OFFERING WILL SIGNIFICANTLY IMPROVE THE AIRPORT EXPERIENCE IN THE FACE OF RISING PASSENGER VOLUMES, INCREASING RESTRICTIONS ON SPACE AND CAPACITY, AND GROWING CONSUMER DEMANDS AROUND TECHNOLOGY

growth area for us, whilst bringing on board a new team, as well as a suite of products that reflect our drive for innovation. With this acquisition, we aim to simplify a range of complex processes for our airport customers.” As part of the acquisition, approximately 150 ICM employees are expected to join Amadeus. ICM will become part of Amadeus’ Airport IT division, forming part of its Strategic Growth Businesses customer unit. ICM will retain a local presence close to its customers via offices in both Sydney and Melbourne.

Deal will mean Amadeus is able to design, configure, implement, operate and support all airport systems needed to manage passengers and their baggage from end-to-end.