Notes from the Manager Membership Survey

Notes from the Manager

Winter Activities for the Whole Family!

Michigan winters can be very difficult to endure … UNLESS YOU ARE A GPYC MEMBER! Sure, the winters are snowy, icy, and chilly. But there are so many activities at the Grosse Pointe Yacht Club, it makes winter more than tolerable … it makes it ENJOYABLE! Before I get to the activities, did you know that you are able to utilize a complimentary Concierge Service year-round? Simply text 313-306-2437 for carry out orders, questions about events, and any other topics. This service is monitored constantly during our operational hours and features a response within two minutes. We know you are busy. Why not let us do all the work? Dinner for the whole family is just one text away! Stop by on Sundays for the Big Brunch and the Sunday Turkey Dinner Special. As much as we like the Concierge System, we like seeing you here at the Club even more! Mark your calendars for the “Hottest” Party of the season on Saturday, January 21. The 11th Annual Winter Blast Event will be better than ever with a myriad of activities and winter fun. The Club once again will feature a large ice rink on the Pickleball Court, complete with hockey nets and lights. Trap Shooting at the Marine Activity Center is well underway, and members are enjoying the full-service shooting experience. The MAC features hot chili to keep you toasty warm and beverages for after your shooting rounds. The Club provides ammo, so all you need to bring is the gun. Inquire about our Trap Shooting League and special event dates as well. One winter activity that you may not have tried before is Paddle Tennis. Did you know the Club has an amazing Paddle Tennis Facility along the northern property line? This facility features two championship courts along with a two-story warming house in the middle. The warming house has a kitchen, restroom, and a second-floor viewing area so you can heckle your friends while taking a break! Book your court online and it will be ready for you upon arrival. Looking for an indoor winter activity? Look no further than Bowling. The Club has several leagues and if you missed out on signing up for one, you can volunteer to be a sub. Simply contact Bowling Director Gordy Woods and he can add you to the list. Gordy also offers Open Bowling on Friday and Saturday nights and Brunch and Bowl every Sunday. The Bowling Center is the perfect place to entertain friends and family on Open Bowling Days. The Bowling Center can also be booked for corporate events, birthday parties, or other occasions. There is nothing like a kids black light bowling birthday party. Check it out!

We have it all whether you are looking for an adult or kids activity. So come on out and enjoy everything the Club offers in the winter. We look forward to seeing you.

Members Have Spoken!

More than 400 responses were received from members and spouses to the 2022 GPYC Member Survey. Thank you to all who participated, with a special thanks to those who took the time to share more than a thousand comments and suggestions! This is Part One of a three part series which in total will highlight areas of strength, opportunities for improvement, and the plans and expectations of both management and the Board for positive changes guided by survey results.

KEY LEARNINGS

There were several areas of very strong performance as can be seen in the graph below.

Harbor and harbor staff, Fitness, Tennis and Pickleball, and the Pool in particular received high marks, along with Communications and Feedback. (Overall Satisfaction at 70% was good but we strive to have this metric in the 80%+ range.)

Conversely there were several areas in which participants took the opportunity to highlight the need for positive change. Management/staff, dining, the Board and overall Value were high in this category.

While all areas of club operations are receiving focus, these areas have been identified as priorities for management and the Board. For example, Dining is currently undergoing a comprehensive review; look for a number of changes in this most important area in the coming days. Similarly a large portion of the Board comments focused on the need for routine communication; look for a new Board Highlights column in this issue.

Next month will include a deep dive into the Dining and Overall Value feedback categories among other areas, with an update on the action plans developed to improve our member experience!