Get back in the
black!
Rent payments in December and April
The simple answer is NO you don’t! We take the non-collect weeks into account when working out your monthly payments. Your rent for the year (including the non- collect weeks) is added together and then divided into 12 equal monthly payments.
In non-collect weeks, paying your usual rent PLUS the agreed amount, is just as important as it will help you catch up on your outstanding arrears.
My Home Online
We’re sometimes asked: ‘ If I pay my rent monthly, do I miss out on the ‘non-collect’ weeks?’
When you’re in rent arrears, you must pay your normal rent amount PLUS the agreed arrears repayment amount.
Our secure customer information portal
That way the benefit of the non-collect weeks is spread throughout the year for you.
My Home Online now offers even more information, saving you the time previously spent on the phone us. It is available 24 hours a day, 7 days a week! So far more than 1,600 customers have already registered! l
Check your current
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rent balance l l l
completed repairs to your home, block and estate
Pay your rent online View your rent account Report non-urgent repairs
View outstanding and
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Find out details of your Neighbourhood Housing
l Check
when your gas
safety check is due l Check
when your kitchen
and bathroom is due for replacement
and Income Managers
Ensure your rent account stays in credit You must pay the same monthly amount in December and April as in the other months of the year to keep your account in credit.
Have you registered yet?
Visit: www.tchg.org.uk/myhomeonline
direct
debit the easy and convenient way to pay your rent
Paying your rent to us It is really important that you keep your rent account up to date and in credit as you could risk losing your home.
Why pay by Direct Debit? Simple and convenient:
Time Saving: You’ll save time spent on the phone to us and there’ll be no need to queue at the post office or other payment outlets.
The easy hassle free method You can now set up a Direct Debit with a single phone call to us - no more forms to complete!
Flexibility You can now choose any day of the month for your direct debit to be taken as well as the frequency eg. weekly, fortnightly or monthly.
How can I set up a Direct Debit? You will need a bank account or similar that will allow direct debit payments to be taken from it. Decide on what date and how frequently you would like your rent to be taken, then just call us on 01892 501480 to set it up for you - it really is that easy! To save time when you call please have your account details to hand.
No more forms - once set up it remains in place until you cancel. Payments are automatically taken from your account on the date and frequency that you’ve agreed.
Security and peace of mind:
Control:
You’ll no longer need to carry cash around with you to pay your rent and there will be no worries about forgetting payment dates.
You can cancel it at any time. If you do so please let us know so that we can assist you with an alternative payment method.
the My Home Online app! If you use your smartphone to get online rather than a computer why not try our My Home Online app?
There’s no longer the need to call us every time you want to pay as payments of agreed amounts are taken on the same date each month helping you budget and plan your finances. No more envelopes or stamps so you’ll save money there too!
You can call us 01892 501480
We’ve built it especially for smartphones and tablets and enables you to view your rent account, get a paperless rent statement, make a payment, report a repair, view repair history, update your personal details and contact us.
Budgeting:
Contacting us
Reliability and protection:
Download the app for free from
Direct Debits are very reliable and are covered by the Direct Debit Guarantee which is offered by all banks and building societies that take part in the scheme. If an error is made a full refund is paid by us or your bank or building society.
your app store (Apple, Android
or email us info@tchg.org.uk
or Windows) and get information on the go at your fingertips.
Monson House, Monson Way Tunbridge Wells, Kent TN1 1LQ