POLICIES/PROCEDURES

GENERAL INFORMATION Pre-registration with payment is required for program participation. Payment must accompany registration form.

The Waiver of Liability on the registration form must be signed prior to taking a class. Credit: Kevin Wong

Advise Town staff if participant has a disability or allergy requiring special accommodations. Class registration form may be sent ahead of registration date. All class registrations submitted prior to the first day of registration will be entered on the appropriate registration date, with no priority given.

AMERICANS WITH DISABILITIES ACT In compliance with the Americans with Disabilities Act (ADA), the Town of Danville encourages those with disabilities to participate in our programs. If you have any special needs that require specific accommodations so you can fully enjoy our classes and programs, call 314-3400.

COURSE CANCELLATION When registration falls below the minimum enrollment required, it may be necessary to cancel a class or program. At the time of cancellation, the Town will initiate a full refund. Check refunds may take 4–6 weeks. PHOTO/VIDEO LIABILITY DISCLOSURE Photographs and video may be taken of participants during a class or program, and these photographs and video may be used for Town of Danville publicity purposes.

RAINOUTS AND CLASS MAKE-UPS Whenever possible, make-ups will be given on those occasions when inclement weather or instructor illness requires that a class be cancelled. See instructor at next scheduled meeting for make-up date. No refunds (whole or partial) can be given for classes missed by the student.

WAITLISTS Waitlists will be created once a class has reached maximum enrollment. If space becomes available, you will be called.

WITHDRAWALS (CREDITS/REFUNDS) Requests for withdrawal will be honored if requested no later than seven business days prior to the first day of class. There will be a $5 withdrawal fee assessed for each activity. Requests made less than seven business days prior to the first day of class must be submitted in writing and will be considered on an individual basis. A $20 processing fee will be charged for processing refunds made by check. We do not provide cash refunds. Withdrawals for sports leagues may be approved if a team can be replaced before the first game.

RESIDENCY STATUS CLARIFICATION Those living outside the Danville Town limits include residents of the communities of Alamo and Diablo, and Alamo Creek, Bettencourt Ranch, Blackhawk, Bryan Ranch, Monterosso, Shadow Creek and Whitegate housing developments. The program and facility fees cover a large portion of the actual costs, though Town of Danville residents also partially support the classes, events and facilities through their property tax assessments. Because of this, those program participants and individuals reserving Town facilities who live outside of Danville pay an additional non-resident charge. If you have any questions about this information, call 314-3400.

Special Notice to Alamo Residents living in the Alamo County

Service Area R-7A: all R-7A residents are eligible to register for Town-sponsored programs scheduled at Hap Magee Ranch Park during the resident registration period. Non-resident fees still apply for these classes and activities. Call 314-3400 for more information.