ATTENDING THE THEATRE

Townsville Civic Theatre

Content Warnings

Performances may include special effects such as smoke, haze, strobe, fire, and pyrotechnics. While effects are produced with the highest of safety standards, we will always strive to inform you of their presence when we have prior knowledge.

Other warnings we may display for your reference include adult themes and strong language.

Age Recommendations

While we provide age recommendations for performances, parental and guardian discretion is advised. We will display these recommendations with the online information of each show.

MOBILE PHONES, DEVICES AND RECORDING

For the comfort of your fellow patrons, mobile phones and devices must be turned off during performances please. And for copyright purposes, all recording devices are strictly prohibited unless otherwise stated at a particular performance.

Prams And Wheelchair Storage

Bringing a pram or wheelchair to the Theatre?

Talk to our ushers at the auditorium door, they can store it for you while you watch the show.

E - TICKETS

We are now offering E-Tickets. These can be sent to you via email at the time of purchasing. You can either print from home and bring them with you or save them on your phone.

Please show your tickets to the usher at the auditorium door upon entry. If your tickets are on your phone, the usher may ask you to enlarge the ticket image and increase the brightness on your phone so that our scanners can view the bar code.

Companion Card

Companion Card holders are eligible for a complimentary companion ticket to most performances. We ask that the card holder call the TicketShop and provide their Companion Card details when making a booking and present the valid ID card to collect their tickets.

Proof Of Concession

Discounted concession ticket prices are available for most productions. Proof of concession must be sighted upon ticket collection. To check your eligibility for each production, contact the TicketShop or visit our website.

Fees

Transaction fees do apply for bookings made via phone and internet. No transaction fees are payable for over-the-counter purchases at any TicketShop outlet.

A credit card surcharge is applicable to all transactions made by credit card. Visa and Mastercard only. All other card types are not accepted.

REFUNDS & EXCHANGES

Townsville Civic Theatre follows the Live Performance Australia Ticketing Code of Practice (see liveperformance. com.au for conditions). As such, tickets cannot be refunded after purchase except if an event is cancelled, rescheduled, or significantly relocated as outlined.

Gift Certificates

Give the ultimate gift of experiencing live performances and deliver a lifetime of memories to your family and friends. Gift certificates are subject to TicketShop terms and conditions. They are valid for all productions sold via the TicketShop and must be redeemed before the expiry date. They are not redeemable for cash and non refundable.

Food And Drink In The Auditorium

We do not allow food and drink in the main stage auditorium, except for bottled water that can be capped with the lid.

Food and drinks are permitted in C2.