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Oh, Christmas tree! Nathan stars as festivities kick off
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d Willows Shopping Centre manager Ryan Wheelhouse, Brighter Lives’ Kim Steele, Willows Santa, Willows elf Lauren Barram, and Townsville Hospital and Health
Board Chair Tony Mooney with seven-year-old Nathan Soe who helped put the final decoration on the Christmas tree.
Dear colleagues,
It’s beginning to look a lot like Christmas (hum along with me) as the finishing touches were put on our tree in the foyer of Townsville University Hospital this week. I know many of you have already started decorating your work areas; much like the shops, the Christmas decorations seem to be coming out earlier and earlier each year. I love this time of year as the festive cheer begins to fill the halls and brings joy to people in the community. For many, being at a hospital is not where they want to be. Doing something as simple as decorating our hospitals, wards, and healthcare facilities goes a long way to making their experience more enjoyable.
Earlier this week, our Board took a trip out west to hold its final meeting of the year in Hughenden. Unfortunately, I was sick and I’m grateful to our chief operating officer, Stephen Eaton, for filling in for me. Getting out to the regions is something I enjoy, and it was disappointing I couldn’t make the Board meeting. Our regional sites do a mighty job of providing healthcare to the communities, oftentimes in very challenging circumstances. It is always inspiring to talk to the staff and hear about the work they’re doing to improve the lives of people in our rural areas.
This week our new diabetes and endocrine outpatients centre saw its first patients. It’s expected the demand for these services will continue to rise and this new space will help in meeting that demand. The design, construction, and delivery have been a consultative process and I want to thank all the staff involved including medical, nursing, infrastructure, and BEMS staff. I want to especially want to thank the staff and consumers who were involved in selecting and commissioning the beautiful artwork, and to those who participated in the print-making workshop at Umbrella Studios, along with consumers, to create a gallery wall of prints. The idea of the workshop came from our Arts in Health Advisory Committee (I’m a member along with the Board Chair and consumers) and speaks to the concept of visually and artistically creating a shared clinical space reflective of the people who work, and are treated, in it. Thankfully, long gone are the days of sterile hospital walls painted a stark white. As our redevelopment continues to take shape on this, and other campuses, I’m looking forward to more of these collaborations.
I also want to congratulate our latest intake in our graduate nursing and midwifery program. This program is very important for the health service and, year after year, more graduates are applying to be part of the program as our health service continues to build on its strong reputation for excellence in training. Over the next 12 months, these 185 graduates will hone their skills and learn on the job to help them reach their full potential. For many in the program this will be their first time in north Queensland, and I want to extend my welcome and thanks for choosing us. I’m confident everyone will make them feel very welcome. Next year we will see further cohorts of graduate nurses, interns, and allied health professionals start their careers here and I’m looking forward to welcoming them to the best health service in Queensland.
Finally, many of you have started enjoying your end-of-year Christmas parties with your work groups and many of you have them coming up over the next couple of weeks. I hope you all enjoy winding down with your colleagues and celebrating the year that has been. It’s a sign of a healthy workplace culture that you celebrate outside of work and connect socially. I recently heard of one team that allowed five minutes of ‘shop talk’ at the start of the celebrations and then it was banned for the rest of the night. Our health service is very well respected in the community because of the work you all do in caring for patients and for each other. Enjoy the opportunities to celebrate your achievements with colleagues and to wish each other the joy of the season.
Until next time.
Kieran Keyes Chief Executive Officer
A special job for a brave little fighter this Christmas
Seven-year-old Nathan Soe was given the exclusive job of placing the final ornament on the Townsville University Hospital (TUH) Christmas tree to officially kick off the festive season.
Nathan was born with a condition called beta thalassemia, an inherited blood disorder that affects his red blood cells.
He was born prematurely, weighing 2.4kg, in a refugee camp on the border of Thailand and Myanmar.
Mum Mee LKar said before moving to Australia with his family at four years old, Nathan’s health issues were unknown, and doctors were soon able to diagnose his condition and begin treatment.
“Nathan visits the TUH paediatric oncology day unit once a month for an IV cannula and blood transfusions to manage his anemia, and he has been receiving these monthly transfusions for the past three-and-a-half years,” Mee said.
Nathan undergoes regular blood tests, check-ups with specialists, and follow-up care to ensure his health is well managed.
“Nathan’s physical growth has been delayed compared to other children his age, but he is otherwise a normal, happy, and active boy,” Mee said.
Mee said her family was incredibly grateful for the treatment that Nathan continues to receive at TUH.
“Although Nathan’s health will require ongoing attention for the rest of his life, knowing we have access to the wonderful clinical staff at TUH gives us a sense of peace.”
Brighter Lives fundraising and communication officer Kim Steele said the charity looked forward to the annual Christmas tree event which featured special guests including the Choral Aires from the Townsville Choral Society, pianist Tony Hallo, and even Santa himself joining the festive occasion.
“Nathan was the star of the day when he placed the final ornament on the tree, while also getting a gift from Santa,” she said.
“The foundation funds projects that help brighten the hospital experience, from the big pieces of innovative equipment to the little things like colouring packs for kids. “
Townsville Hospital and Health Board Chair Tony Mooney said the health service was proud to partner with Brighter Lives.
“What better way to kick off the Christmas celebrations than by honouring Nathan’s incredible strength and having him and his family here to place an ornament on the tree,” he said.
“Christmas is all about giving, and even a small donation can make a big difference for families facing the hardship of a hospital stay, allowing them to experience some joy this season.
“Thank you to Willows Shopping Centre as well for helping us track down Santa and for donating an array of wonderful gifts.”
Santa Claus gives Nathan Soe a gift
Students bring healing harmonies in Christmas lead up
Christmas came early for patients and staff at Townsville University Hospital (TUH) with a special visit from the Orpheus Chamber String Orchestra consisting of talented students from Pimlico State High School.
Students performed in several wards including the Townsville Palliative Care Centre, rehabilitation unit, allied health, medical ward five, and the children’s ward.
Director of strings at Pimlico State High School Richard Newell said the 16 students were the most advanced strings players at the school, winning both state and national awards.
“The group has toured and performed at venues across Queensland, and the hospital visit is always a favourite,” Richard said.
“It’s special for the students to play at the hospital for people who are in a situation where they often may not get to hear music.
“Being able to perform for patients, visitors, and staff so they can listen to some of the beautiful things in life is really fulfilling and a great experience for the musicians.
“As high school students, some have already graduated or have finished for the year and are still wanting to come back to connect with people at the hospital and give back to the community.”
Pimlico High School student Eve Goedhart said she loved sharing music with people, and it was the reason she had played for so long.
“It’s something I really enjoy because it’s memorable and a nice experience to be able to put a smile on someone’s face,” Eve said.
One of the wards visited by the orchestra was the Townsville Palliative Care Centre where the students performed for patients, families, and staff.
Clinical director of palliative care Dr Claus Bader said visits like this made a huge difference.
“Although palliative care aims to be a less clinical environment than the hospital, it is still a hospital,” Claus said.
“These performances make the day easier and more fulfilling for patients and families and provide meaning, especially towards end of life.
“Being able to fill a space that’s created with a terminal illness is so important, and music does just that.
“We want to say a big thank you to the Pimlico students for the amazing performance and for giving their time to not just our centre, but the rest of the hospital.
“It’s a huge thing for them to come all the way to our space and offer this to our patients and families.”
Tobias Burbidge and Eve Goedhart
Books and babies are a winning combo
Townsville University Hospital’s (TUH) neonatal unit has come out big winners in the Little Readers Read-a-thon, an initiative developed by Life’s Little Treasures Foundation.
The charity, which supports the families of premature and sick babies, has been running the annual event for the past six years in conjunction with the Newborn Individualised Developmental Care and Assessment Program (NIDCAP) Australasia.
The Little Readers Read-a-thon is aimed at encouraging parents in neonatal units to read to their babies every day and for hospitals to promote the importance of reading at an early age.
This year was the first the Townsville unit had participated, taking out several prizes during the two-week read-a-thon:
• Early bird prize
• Best dressed/best decorated unit
• Reading photo competition
Lactation consultant Nicole Summers organised the read-athon and was impressed with the uptake from parents.
“Research has demonstrated reading to babies can have a lasting effect on language, writing, and early reading development,” Nicole said.
“Reading to premature babies is linked to higher language and learning ability at seven to 18 months.
“Furthermore, reading and talking to babies in the neonatal unit is an easy activity to help babies long term and another effective bonding tool for parents to use.”
A huge swag of new books was among the prizes awarded to the unit which will be kept in the handcrafted community library, a donation from the Ignatius Park College industrial technology and design class.
Nicole also said the neonatal unit was grateful for the support from Townsville City Libraries, which donated books from the First Five Forever program, and Brighter Lives, which donated a book for each baby in the unit during the read-a-thon.
Rama Shilpakara Baiju, Sophie O’Connor, and Dimitty Baird
Teens help champion kids’ hospital designation for TUH
Townsville teen Daniel Moore has regularly been in and out of hospitals since he was born and now wants to use his experiences to improve healthcare for young people in north Queensland.
The 18-year-old is the newest member and one of two teenagers who are part of the Townsville University Hospital (TUH) Children’s Hospital Committee.
The committee has looked at some of the opportunities and challenges for the hospital to become designated as a children’s hospital.
Daniel has been a regular healthcare consumer since he was diagnosed with cystic fibrosis when he was two weeks old.
He said he had regular visits to hospitals all throughout his life and hoped his experience would positively contribute to the committee discussions.
“Young people must have a seat at the table and a say in healthcare, particularly when it is about young people,” Daniel said.
“It makes sense for north Queensland to have a children’s hospital, and it makes sense for it to be at Townsville University Hospital.
“I was in contact with specialists in Brisbane and Townsville during my treatment, and they were like a second family to me.
“I couldn’t have done it without them and having that available closer to home would have been amazing.
“I want to use my experience as a patient to make the case for TUH to become a children’s hospital.”
Daniel joins consumers Tanya Reading, Marli Haller, Jen Cockburn, and Amanda Stones on the committee.
Townsville Hospital and Health Service chief medical officer Dr Niall Small stepped in for medical director Dr Jason Yates to chair the latest meeting and said he was encouraged to see young people like Daniel take part in the discussions.
“As a health service, we have been working on this behind the scenes for a while and there’s a lot of planning and consultation which has to be done,” Niall said.
“As the region continues to grow, our healthcare system will need to be able to deliver more services across the north Queensland region.
“Where possible, we want to avoid patients and their families needing to travel to Brisbane.
“The more services we can deliver locally, or as close to home as possible, the more likely it is for community members to engage with the healthcare system.
“This committee is an important part of making our case that TUH should be recognised as a women’s and children’s hospital to make more services available in north Queensland.
“Achieving this recognition is not an easy process and we will continue to consult with the community to make our case.”
Tanya Reading, Marli Haller, Dr Niall Small, Daniel Moore and Jen Cockburn
Transplant patient stuns at Australian Transplant Games
Staff from Townsville University Hospital’s (TUH) transplant team were excited to hear from one of their kidney transplant recipients following her triumphant appearance at the Australian Transplant Games (ATG).
Maria Parenti was born with reflux nephropathy in utero, a condition where urine flows backwards and scars the kidneys.
Since receiving a kidney transplant at the age of 57, Maria has been under the watchful eye of a dedicated team of renal physicians including TUH’s Dr Valli Manickam.
Maria said her goal for the ATG was to increase her participation in events from the three she entered at the Perth World Transplant Games in 2023.
“I was keen to improve my fitness level more,” Maria said.
“I’d met so many inspiring people, I thought ‘if they can do it, so can I.’
“This led me to enter seven events in athletics, two in tennis and the 5km road race.”
Ms Parenti medalled in all 10 of her events with a bronze in the 5km walk, silver in the ladies’ tennis doubles, and gold in the mixed tennis doubles, javelin, discus, shot put, high jump, ball throw, long jump and 100m.
Maria said she worked with an athletic track and field coach and incorporated three-to-five strength and conditioning fitness sessions a week to get her ready for the games.
Donation specialist nurse coordinator for DonateLife Meagan Baldwin said Maria was a shining example of what transplant recipients can achieve with their new lease on life.
“Maria’s journey has been remarkable to see, and we are so proud of her achievements,” Meagan said.
“Since receiving her kidney transplant, she’s done activities she once thought were impossible.
“She’s travelled to the World Transplant Games and has been able to connect with other inspiring recipients and donor families.”
Maria hopes that she can inspire other transplant recipients to get out there and take part in the games.
“It’s a wonderful experience to meet other transplant recipients because they understand what it’s taken to get here,” she said.
“Seeing others compete motivated me to have a go at other transplant games.”
Organ donation saves the lives of people like Maria. You can register as an organ and tissue donor at donatelife.gov. au or with three taps on the Express Plus Medicare app and remember to speak to your family about your wishes.
Transplant recipient Maria Parenti with donation specialist nurse coordinator Meagan Baldwin
TUH theatre nurses unite for Perioperative Nurses Week
Townsville University Hospital’s theatre nurses have spent an entire week rallying their team to celebrate Perioperative Nurses Week.
Running from November 10 to 16, the global theme for the week was “Unite” with acting clinical nurse consultant Peta Nahrung, operating theatre nurse Sarah Willis, and acting clinical educator Nelita Watson taking charge of organising activities for the team.
“The week was all about networking and creating awareness of what happens here and spending some time to get to know everyone in the wider team,” Sarah said.
“We wanted to bring in people from all the different areas in the unit, from anaesthetics to scrub and recovery nurses, operating theatre assistants, and admin. It was about bringing people together.”
The nurses organised a range of team-building exercises including a golden ticket hunt, shout-out box, team trivia, and mindfulness sessions with some great prizes awarded to lucky team members.
“Perioperative Nurses Week is a celebration including educational events, awareness campaigns, and team building activities,” Peta said.
“We wanted to celebrate the expertise and commitment of the perioperative nursing department, which plays a critical role in ensuring patient safety, comfort, and successful surgical outcomes.”
Nurse unit manager Tanya Schafer said she was extremely appreciative of the effort the staff made to celebrate the week.
“I am so proud of our team and the contribution of everyone to continue our service for our patients. We really do have an amazing team,” she said.
TUH’s theatre nurses
Nurses and midwives scrub up for colourful choices
Townsville Hospital and Health Service
nursing and midwifery staff now have access to brand new uniforms, offering greater flexibility and choice.
Clinical nurse Nigel Robinson said the new uniforms, which are available now, provide enhanced role clarity and identification thanks to easily distinguishable colours.
“The new scrubs are comfortable, have pockets that hold everything staff need, and are in bright and vibrant new colours,” Nigel said.
Uniform storesperson Rachel Mcloughlin encouraged staff to make an appointment to get their new scrubs.
“Staff just need to ensure they have a replacement form at their appointment, and we can provide the new scrubs to them,” Rachel said.
“They are available in a range of different fits and styles, and staff can self-purchase other items such as under shirts, vests, and fleece jackets designed to complement the core uniform range.
“The colours look fantastic and it’s great to see staff excited to receive these new uniforms.”
For more information, check out the uniform section on the on QHEPS
Nurses Rachel Soltura, Gillian Wilson, Kirsty Swain, and Emily Whitehead
Townsville Hospital and Health Service blah blah blah
Clinical nurses Nigel and Carlos are super excited by the new uniforms
Purple for midwives
Cobalt blue for enrolled nurses
Mint for student in nursing and assistant in nursing positions
Midnight blue for registered nurses
Magnificent Movember raises funds
Another November has passed, and the upper lips of the Townsville University Hospital physiotherapy department became considerably furrier as this year’s Movember campaign came to an end.
The decades-long tradition, which shines a spotlight on the difficult conversations regarding men’s health, saw several of the men grow, with varying degrees of success, moustaches over the course of the month.
Senior physiotherapist Liam Phelps said this year was the most successful campaign yet, more than doubling last year’s fundraising tally of $1,620.
“We’ve raised $5,000 which is going towards causes that support men’s mental health and suicide prevention, and prostate and testicular cancer research,” Liam said.
At the annual Movember trivia night team host physiotherapist Ben Phillips was crowned Man of Movember.
“We had over 120 people attend the trivia night to see Ben crowned our Man of Movember,” Liam said.
“Ben easily had the most impressive moustache, having shaved a dollar sign into his facial hair.
“His trivia team, ‘Benny and the Rest’ also won trivia, so it was a big night for him all round!”
Last minute donations can be made on the team’s Movember fundraising page
Back Row: Glen Day, Gareth Sim, Damian Coe, Luke Ibell, Ben Phillips, and Nathan Peacock Front row: Matthew Sturgess, Anmol Maharaj, Jordan Rycen, and Bryn Larkin
Townsville
Anmol Maharaj Jordan Rycen
Liam Phelps Luke Bell
Ben Phillips
Spreading smiles on Disney Day
At Townsville University Hospital, a special event brought a bit of magic to the children’s ward, Walt Disney Day!
The wonderful staff in the children’s ward dressed up for the day, spreading smiles, and bringing some extra magic to the young patients.
As a Disney icon once said, “In every job that must be done, there is an element of fun!”
Staff Thank You! events wrap up at Eventide
Every year, the Townsville Hospital and Health Service (HHS) takes the time to celebrate staff with special thank you events.
Staff thank you events take place at all Townsville HHS sites from Townsville University Hospital to Hughenden, to Palm Island Hospital and Home Hill.
Thank you to all staff involved in planning to ensure they were a success.
Back row: Crystal Maeseele, Mikaela Dixon, Lynda Briggs, Rachel Brcko, Brent Salzmann
Front row: Holly Zouliou, Josephine Fellows
Lynette Cox and Julie Tindall
Applications still open for health management internship
There is just over a month left for Townsville Hospital and Health Service (HHS) staff to join a program focused on delivering key organisational programs and providing professional development opportunities.
Applications for the Health Management Intern Program close 12 January.
Director organisational development Nick Steele said the program was a great opportunity for Townsville HHS staff to grow their skillsets.
“It is an outcomes-focused mentoring and professional development program aimed at growing the abilities of our people while also delivering projects to benefit consumers,” Nick said.
“The internship includes two years of paid employment, supervised workplace experience, professional development opportunities, health professional mentoring, and structured learning.
“This is a good opportunity for those people who have graduated from university and see themselves working in a management capacity in their careers.”
Nick said the HHS was invested in the future of healthcare leadership within the north Queensland region.
“The service is committed to providing aspiring healthcare professionals with the skills and experience they need to excel in management roles while driving positive change within the health service,” he said.
“The Health Management Internship Program offers a unique opportunity for graduates to gain a holistic understanding of our health service, contribute to real-world projects, and develop their leadership capabilities under the guidance of experienced mentors.
“We believe this program will be instrumental in shaping the next generation of healthcare leaders who will play a crucial role in delivering high-quality care to our community.”
Applications are open now and close on 12 January.
To apply, visit SmartJobs and submit your resume and cover letter.
Current health management intern Vanessa Ernst and director organisational development Nick Steele. Nick has encouraged Townsville HHS staff to apply for next year’s internship
Learning never stops for HHS support staff
The Townsville Hospital and Health Service (HHS) support and food services department hosted a special morning tea to celebrate staff who have completed their Certificate III in Health Services Assistance.
This qualification equips staff with the essential skills and knowledge required to perform a range of functions, including patient services, combined patient and cleaning services, and food services.
Director facilities and integrated support services Scott Goddard said the morning tea was an opportunity to come together and recognise the dedication of the staff members.
“Education requires significant commitment of time, passion, and energy, and these staff have really proven their dedication to learning,” Scott said.
“Of course, we have talented doctors, nurses, and clinical staff across our health service, but these roles depend on our operational services officers to ensure day-to-day healthcare delivery runs smoothly.”
Training company Daniels Associates helped to deliver the training.
Daniels Associates managing director of training Bruce Whiteley said cohorts from Townsville HHS had completed the qualification since 2019.
“There is a lot of versatility in the qualification, and it can open doors to roles such as assistant in nursing or theatre support technician,” Bruce said.
“The qualification also offers a pathway for further education and career opportunities, whether it’s advancing in the healthcare sector or exploring different roles.”
Bruce said continued learning was not only important for staff development but also for the overall hospital organisation and patient care.
“The age demographic of those completing the course is always diverse, with some individuals having worked in their roles for over 20 years, while others are just starting their careers,” he said.
“For those with years of experience the certification reinforces their expertise and, for younger staff, it marks the beginning of a promising career path.”
Congratulations to the staff and best wishes for your continued success throughout your professional journeys.
The latest cohort to complete the Certificate III in Health Services Assistance, with their trainers
Yule neve r gu es s what ’s c om ing ...
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Deck-orate the halls with boughs of holly, ‘tis the season to be jolly. The festive season is upon us. We’re looking for the best wrapped wards or work areas for the chance to win a $250 prize thanks to Brighter Lives.
Submit photos of your Christmas decorations and the details of your work area here.
Entries must be received before close of business on Friday 13 December. Judging will take place on Monday 16 December.
Townsville HHS launches new patient-centred webpage
Townsville Hospital and Health Service’s (HHS) commitment to person-centred care has taken another step with the launch of a new webpage.
The ‘What to expect from your care’ page is live on the Townsville HHS website and gives patients information to support their healthcare journey.
Clinical systems support officer Vanessa Ernst has led the rollout of the new page and said it had involved a lot of conversations with staff and consumers.
“This has been a collaborative approach, we co-designed this page with input from a range of consumers with intersectional input from lived experience in mental health, First Nations, maternity, acute care, rural, and health literacy backgrounds with the intent of empowering patients to get the most out of their healthcare experience,” Vanessa said.
“Staff played a valuable role in contributing to a video about Townsville HHS’s seven principles of person-centred care and many, including the Clinical Council, reviewed the webpage content for additions and improvements.
“Healthcare is personal. Consumers, families, and support people should have control over their healthcare choices.
“The webpage is about clearly presenting the information to consumers so they know what they can expect from their care.”
Vanessa said the webpage featured information, tools, and a video to help consumers.
“Our clinicians are trained to understand person-centred care as they move through their training education and work,” she said.
“Patients may be familiar with the term but don’t often know what it means, or they may struggle to have the language to articulate what they need.
“The webpage is informative and designed to give patients a starting point to prepare for important discussions with their clinician about their health needs.
“It features information on having useful conversations with healthcare providers, how to advocate for yourself, how to get involved in the decision-making process, and the importance of setting goals.
“There are also links to valuable tools like the ‘what matters to me’ posters, PDF version of the patient journal, medical appointment question builder, and resources for language translations.
“While this is a valuable page for consumers, I would also encourage staff to become familiar with it and to share with their patients.”
The webpage is a project from the health management intern program, where interns work on high-level strategic projects across the health service.
To view the page visit the Townsville Hospital and Health Service website
Clinical systems support officer Vanessa Ernst
New electronic system officially here to stay
The rural rollout of the integrated electronic medical record (ieMR) system has officially wrapped up with four Townsville Hospital and Health Service (HHS) rural facilities with health services in Ayr, Home Hill, Magnetic Island, and Charters Towers now live.
The ieMR system replaces paper-based medical records, improving the efficiency and security of healthcare delivery for more than 28,000 community members in these rural areas.
The goal of ieMR is to create a connected statewide medical record that enhances clinical workflows and patient care across all Queensland Health facilities.
ieMR rural hub and spoke project executive sponsor Louise Hayes said the four facilities joined the other Townsville HHS facilities, meaning all acute facilities were now using ieMR and were considered digital health services.
“More than 290 staff began using the new system during the most recent rollout,” Louise said.
“To prepare the staff, there were over 130 training sessions delivered, and 280 new end-user computing devices installed.
“The real benefits are for the populations we care for across our HHS.
“This project has resulted in a shared single electronic medical record that allows for increased visibility of clinical information and continuity of care for our patients as they travel across facilities, or as we provide remote models of care to our rural communities.”
Charters Towers Health Service director of nursing Katrina Ford said although they had some very nervous staff leading up to the go live, they were now feeling optimistic about mastering the system.
“The training team onsite were amazing, calm, patient, and reassuring, and because the training was so thorough, we managed to get almost everyone through in the initial block,” Katrina said.
“The team was flexible and focused on what individual staff needed.”
Katrina said the efficiency of the system and the tools included were already making a huge difference for staff.
“Staff are enjoying the new benefits such as the dashboard for shift coordinators to see at a glance where any gaps in documentation for clinical risk assessments may be, and colour coding to flag medications and care that may be due,” Katrina said.
Congratulations to the ieMR training team and Townsville HHS staff involved in the rollout.
Home Hill health service director of nursing Joanne McBow with staff members and the ieMR project team
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Just a quick note to applaud the efforts of the Doctor and team. They are great patient communicators. I even had the doctor visit me three times whilst in recovery to check on me.
MEDICAL IMAGING
I would like to thank Dr.Shima for going above and beyond with helping me gain my vision back! ... I am very happy with the results, and very thankful for Dr.Shima, and because of her I can see better, and return to work and my regular activities! Thank you again!
OPTHAMOLOGY
My son required surgery and we met with James (PHO) who was absolutely fantastic. Thank you, James, for being thorough and so competent. Other staff on the Ward were so helpful too, including Laura who was also so lovely and competent. Thank you all.
PAEDIATRIC WARD
A Brighter Note...
Volunteer helps pen personalised letters to Santa
For many kids, receiving a letter from the North Pole is a cherished part of their Christmas tradition, and Brighter Lives volunteer Richard Ryall has been making this dream a reality for years bringing joy to hundreds of children through personalised letters from Santa.
Richard has been volunteering for more than six years and during that time he has written hundreds of personalised letters to children, carefully crafting each message to reflect the unique wishes, likes, and personalities of every child.
Brighter Lives volunteer manager Narelle Burns said Richard haD bought a lot of joy to a lot of kids over the past few years.
“He makes them feel special and really takes the time to connect with each of the children,” Narelle said.
“Over the years Richard has built a spreadsheet of each child’s likes or dislikes, what hobbies they enjoy, or what sports they’re passionate about, so he can ensure that each letter feels truly magical.”
Narelle said his dedication to spreading joy through personalised Santa letters reached new heights last year when he took on a special challenge.
“In addition to the requests of individual letters he usually writes for patients and children of Townsville Hospital and Health Service staff, he answered a request to write to two entire class groups from a local school,” she said.
“He helped to write an incredible 264 letters last year. Santa’s sleigh may be magic, but the heart behind those letters is all human.
“Each letter is a labour of love, and every child who receives one is reminded that Santa is real, and he cares about them.”
There’s still time to send Santa a letter. Parents can help children can write a letter to Santa, making sure to include:
• A return postal address so that Santa can reply
• One item your child will definitely receive from Santa
• Additional information such as your child’s year at school, their hobbies, favourite sports, and any other fun facts that could help make the letter even more personalised.
You can send these details in by internal mail to Santa, PO Box 999, North Pole or drop them off directly at Brighter Lives Volunteers at Townsville University Hospital.
Letter have to be submitted by 13 December.
Brighter Lives volunteer Richard Ryall and Brighter Lives mascot Bandi Bear
Capital works update
Project: North Queensland Kidney Transplant Service
Work location: South Block Level 3 Cold Shell
Project: eHealth Infrastructure Maintenance Program
Work location: Various locations in TUH
Project: Hybrid theatre - $17 million
Work location: TUH Acute building Level 2 Operating Theatres Complex
Project: North Queensland Persistent Pain Management Service (NQPPMS) upgrade - $4 million
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Work location: TUH Acute building Level 1 former Endoscopy Services / Medilink building Level 2 current NQPPMS suite
Project: Kirwan Health Community Campus expansion - $40 million
Work location: Kirwan Health Campus
Project: TUH Stage 1 expansion project - $530 million
Work location: helipad and surrounding areas including eastern campus for temporary helipad location
Works currently underway Works on the way
Project: Ingham CT Scanner
Work location: Ingham Health Service
Got questions?
Plans are currently underway to support staff through the changes that will occur in the coming months.
To accommodate so much growth at TUH, some staff will be required to relocate to new office spaces and to support this, we have commenced a Business Case for Significant Change with those te ams who will be impacted by works undertaken at TUH.
If you have any questions or would like to discuss any proposed changes, please contact chief operating officer Stephen Eaton via email or THHS-InfrastructureOffice@health.qld.gov.au.
Capital works update
Succesful first flight at TUH’s new temporary helipad
A rescue helicopter has touched down on Townsville University Hospital’s brand-new temporary helipad for the very first time.
The practice flight marked a major milestone for the project on the hospital’s eastern campus, which began construction earlier this year.
Executive director infrastructure program delivery Stuart Garantziotis said the practice run was an important step ahead of the helipad’s official opening.
“The first helicopter dry run was a fantastic collaboration between Health Infrastructure Queensland, the Townsville HHS infrastructure team, BEMS, health security, emergency department staff, the Queensland Police Service and the Queensland Ambulance Service,” he said.
“Not only did the QGAir rescue helicopter successfully land at the new helipad, the Queensland Ambulance Service simulated a patient transfer to the TUH emergency department.
“While this is a relatively short journey from the hospital’s eastern campus, it’s important that we conduct these practice runs to ensure the transfer is as seamless as possible in readiness for real patients to be transported.”
The temporary helipad was constructed on the eastern campus to allow for the development of a brand-new clinical building on the site of the hospital’s current helipad, located next to the emergency department.
Once the project is complete, the roof of the new clinical building will become the permanent home of the TUH helipad.
“The temporary helipad allows us to maintain vital aeromedical services while making way for a critical infrastructure upgrade that will help us meet the growing healthcare needs of our community,” Stuart said.
The completion of the temporary helipad coincided with the opening of 330 new staff carparks at the eastern campus.
Townsville HHS worked with Queensland Ambulance Service, QGAir, and Queensland Police Service on the dry run for the new temporary helipad at TUH
Recipe of the blah
Healthier mango and coconut tart supplied by TUH dietitians
Laugh of the blah
Ingredients:
• 145g (1 cup) roasted salted macadamias
• 50g (1/2 cup) rolled oats
• 30g (1/2 cup) moist coconut flakes
• 1 tbsp coconut sugar
• 75g butter, melted
• 2 mangoes
• 2 passionfruit, halved
• Toasted flaked coconut, to serve
Filling
• 170g carton vanilla quark-style yoghurt
• 250g light cream cheese, at room temperature
• 30g (1/2 cup) moist coconut flakes
• 1 1/2 tbsp fresh lemon juice
• 1 tsp gelatine powder
• 1 tbsp maple syrup
• 2 tsp vanilla bean paste
Method:
1. Preheat the oven to 180C/160C fan forced. Grease a 22cm fluted tart tin with removable base with olive oil spray. Place macadamias, oats, coconut and sugar in a food processor. Process until finely chopped. Add the butter and process until the mixture just comes together. Wipe the bowl of the food processor clean.
2. Press the mixture firmly into the base and side of the prepared tin. Place in the fridge for 10 minutes. Place the tin on a baking tray. Bake for 10-15 minutes or until the base is lightly golden. Use the back of a spoon to flatten the base and side of the pastry case evenly. Set aside to cool.
3. For the filling, process the quark and cream cheese until smooth. Pour the lemon juice into a small heatproof bowl. Sprinkle gelatine over the lemon juice. Place the bowl inside a larger heatproof bowl. Pour boiling water into the larger bowl until it reaches halfway up the side of the smaller bowl. Use a fork to stir to dissolve gelatine. Add to the cream cheese mixture and process until smooth. Add the maple syrup and vanilla. Process to combine. Pour into the cooled tart base and smooth the surface. Place in the fridge for 1-2 hours or until just set.
4. Remove the tart from the tin. Curl mango slices and place on top of the tart. Drizzle over the passionfruit pulp and scatter with the toasted coconut.
Classifieds
FOR SALE
2011 Holden Colorado LTR 3.0 litre manual 4x4 Dual cab with full-service history, colour silver, factory fitted tow pack with ARB canopy and Bull bar. I’m original owner, vehicle has been well cared for with minimal towing work done. Both paint and body in good condition. Plenty of rego fresh tyres and shock absorbers. Economical to run and service. $18000 negotiable. Call Rohan 0409139734 (8/11)
2013 Audi A6 C7 Sedan with only 109400 on the odometer. This A6 is in fantastic condition with plenty of features including cruise control, tinted windows, front and rear park sensors, 360-degree camera, LED day time running lights, 4 zone climate control, keyless entry/start, blind spot alert with auto dimming side mirrors, leather electric seats and plenty more. Open to all reasonable offers. Contact Dani 0412 133 890 (8/11)
2015 Holden Cruze CDX Auto. 58,000km, White, Excellent condition and one owner. Comes with a long list of features including leather seats, proximity key, push button start, power windows and mirrors, and more. $15,000. Contact Miranda 0423 186 587 (3/12)
LOST ITEM
Lost brooch at Townsville medical staff society ball (orange and green with bird). Contact Helen Kanowski 0431744176 (12/11)
FOR RENT
Join cozy, clean, and welcoming home in Burdell. Share with two friendly females (30s). $260/week incl. electricity & internet. Room partially furnished but can be cleared out. Walking distance to a cafe. If you’re easygoing and responsible, contact Sarah 0448 982 345 (8/11)
Ensuite fully furnished bedroom available now $250 including all bills, and a room fully furnished with a shared bathroom available from 2/2/25. Located in Douglas. Contact Vinod 0403 206 243 (11/11)
Two separate bedrooms for rent in Carthew St Kirwan. $250 per week per room (includes the internet and electricity). Newly renovated dwelling. Aircon and fans in rooms. 8 minutes drive to TUH. Professionals may apply. (NO SMOKERS/Vapes/ Drugs – ZERO tolerance). Contact Julie 0407 115 916 (18/11)
Two rooms available. Located on a hill with exceptional city view in Wulguru. L. $260 per week, including high speed internet and bills. Two budgies, and can’t accept a tenant with a pet. Contact Sevinc 0414 479 589 or email Sevinc.Sevil@health.qld.gov.au (19/11)
Short/medium term accomodation available in Mundingburra from 1 January, 2025. Two bedroom selfcontained unit. Contact Rufino 0419 664 534 for further information. (27/11)
Room to rent in Eyre Street, North Ward. Comes with own secure parking space. Short distance to The Strand, shops, and night life. $210 per week. Call Milicia 0458 632 279 (4/12)
The NQ IMG Prep Program is seeking accommodation for doctors participating in a 12-week program across 3 cohorts in 2025: This is a unique opportunity to welcome a guest into your home and play a part in their exciting experience in our community. To learn more or express your interest, please email nqimgprep@health.qld.gov. au for all the details. (4/12)
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