It doesn’t seem that long ago I was lamenting the rapid passage of 2024, and here we are at the end of January 2025 already! I have enjoyed seeing the various articles from our HHS with back-to-school messages (is it even a back-to-school without a photo of Dr Jason Yates in the paper?).
I am sure we have all noticed the arrival of the monsoon. You can always tell it’s here, because your social media fills up with a whole raft of weather experts you never knew you needed! More seriously, it’s important we don’t grow complacent. This weekend there will be quite a bit of rain and with our catchments already very wet it won’t take much to cause flooding in some areas. Please ensure you follow the well-known but important safety measures of preparing yourself and your home, not driving through flooded roads, and familiarise yourself with the disaster dashboard for your local government area. Please remember to take care on our wet roads as well.
This week I had the opportunity to attend the farewell event for Dr John Dick, who is retiring and heading home to Scotland where he will shortly assume the new role of grandfather. Our health service has benefited tremendously from John’s expertise and of course, John is too humble to claim credit for this. He has been a big part of the transformative process Townsville HHS has gone through over the last few years and he leaves a legacy of helping to establish our health service as one of the best healthcare training facilities in Australia and helping to bring more specialist services to north Queensland. His full story is in this edition of the blah. Best wishes John.
I also want to take this opportunity to thank everyone who helped during the fire at the Eventide Residential Aged Care Facility over the weekend. The team at Eventide worked quickly to ensure the safety of staff and residents during the incident. Thankfully, it was an unoccupied building at the aged care facility and the fire had no impact on the ongoing care provided to residents at Eventide. I continue to work with the Department of Health to progress the detailed business case for a new hospital at Charters Towers,
which will have implications for the Eventide site. It beggars belief that we have to continue operating from a hospital that was opened in the same year the first telephone connection was made between Sydney and Melbourne – just think how many times that connection has been upgraded. Again, thank you to everyone involved in helping to ensure the safety of the residents and staff during the event.
Work has recently started on part of the midlife upgrades at Townsville University Hospital (TUH). The upgrades will include replacing some worn flooring, pipework and fixtures, and upgrading some of our electrical services. A lot of the work is behind the walls and there won’t be much that will visually change but the work is necessary for TUH. The upgrades will mean some shuffling of beds (think Tetris but on a bigger scale) and I just want to thank everyone for their cooperation while the necessary upgrade works are carried out.
Finally, I am pleased to announce nominations have opened for the 2025 Staff Excellence Awards. These annual awards celebrate and honour the excellence of staff right across the Townsville HHS. There are several awards up for grabs that fall into line with the organisation’s vision, purpose, ICARE values, health, safety and wellness, and rural health. I encourage you all to think about a colleague or team that has made an outstanding contribution to the health service and deserves some recognition. Over the years many of you have told me the best part is simply being recognised by a peer. Nominations are open now on QHEPS and close on Friday, 28 February. I am one of the judges and I am looking forward to reading every nomination to celebrate the achievements of our people. We have already had some nominations come in which is exciting.
Take care
John leaves lasting legacy at Townsville HHS
Townsville Hospital and Health Service (HHS) has bid farewell to a respected medical leader and physician as Dr John Dick announced his retirement after more than 40 years in healthcare to move back to the UK before he becomes a grandfather.
During John’s nine years at Townsville HHS, he has helped establish it as one of the country’s best training facilities for physicians while also helping to expand specialist services in the north.
In John’s own words, his journey from Scotland to Townsville was a ‘very long story.’
“I never intended to become a doctor and I was originally pursuing a career in organic chemistry at Edinburgh University before finding myself drawn to the human side of science,” John said.
“I shifted my focus to medicine, specialising in internal medicine.
“From there I had a career in the UK’s National Health Service (NHS) where I had several roles, including as a clinical director and training program director.
“It was during a chance encounter with a recruitment agency that I heard about a hospital in Townsville looking for an experienced physician. I had never heard of Townsville before and had to look it up on a map.”
John said it was a bit of a surprise ending up in north Queensland for so long.
“I came to Townsville with the intention of staying two years, nine years ago. I fell in love with the place, the people, the environment, the ambition, and the work I was doing – it all felt right.”
Townsville HHS chief medical officer Dr Niall Small said John’s work has been nothing short of transformative for the health service.
“John has been an invaluable asset to the team,” Niall said.
“His focus on patient flow, training, and building a cohesive physician group has significantly benefitted the hospital and the wider community.
Dr John Dick has retired after more than 40 years working in healthcare
“Our success rate for trainees passing the College of Physicians exam continues to be very high, and John has played a key role in achieving that success. The success rate has not only benefited our health service but has also helped to bolster medical expertise across north Queensland.
“One of John’s enduring legacies has been expanding the hospital’s capacity to provide comprehensive care through recruiting medical specialists.
“He understood the unique challenges faced by regional hospitals in attracting and retaining specialists and helped to create an environment at Townsville HHS that fosters professional growth and collaboration.
“John’s efforts have resulted in improved access to specialised care for patients in Townsville and surrounding areas.
“He has had a unique ability to bring people together. He’s a respected leader, a trusted mentor, and a good friend, and we all wish him well in his retirement.”
John is set to move back to Scotland with his wife Maureen as they prepare for the birth of their first grandchild.
He said he was grateful for the opportunity to have worked in north Queensland.
“I will miss north Queensland, especially as I readjust to winters in Scotland,” he said.
“I am thankful I have been able to help junior doctors come through their training and exams to become physicians and, in some cases, go on to be consultants working in north Queensland.
“I am looking forward to being able to spend more time with my family, my two sons John and Gordon, and being back in Scotland for the birth my oldest son John’s first child as I become a grandfather for the first time.
“Thank you to everyone at Townsville HHS for their hard work, for the years of support, and above all for their friendship.”
Townsville HHS chief executive Kieran Keyes and Dr John Dick
TUH registar recognised for outstanding brain cancer research
Townsville University Hospital (TUH) radiation oncology registrar Dr Ravi Marwah has paved the way to better outcomes for those suffering from recurring aggressive brain tumours.
Ravi was awarded the prestigious 2024 Bourne and Langlands Prize by the Royal Australian and New Zealand College of Radiologists (RANZCR) for his 2023 publication comparing approaches to the treatment of recurrent high-grade gliomas.
High-grade gliomas are fast-growing tumours occurring in the brain and spinal cord.
The prize is awarded for outstanding research by a registrar and can only be received once by any registrar across their five-year training program –making it even more impressive with Ravi only in his first year of registrar training.
Ravi said the research looked at different treatment options for patients with recurrent brain tumours.
“It’s particularly important because despite initial treatment approaches typically involving combinations of surgery, chemotherapy and radiotherapy, a lot of these brain tumours tend to recur,” Ravi said.
Ravi’s study was undertaken in collaboration with TUH, JCU and colleagues from the National University Cancer Institute Singapore, and Olivia Newton-John Cancer Wellness and Research Centre.
Ravi said the study provided important evidence to help inform clinicians in their treatment planning for patients with recurring high-grade gliomas.
“The research team found significant increases in patient survival measures, including overall survival and progression-free survival, with the use of combination therapies combining re-irradiation and systemic therapy,” Ravi said.
“It’s a real step in the right direction to figure out the best treatment for patients.”
TUH radiation oncologist and director of training Dr Tim Squire said providing research opportunities to registrars was a priority for the health service.
“It is vital we facilitate these opportunities for our registrars, particularly junior registrars, so they can build up a portfolio of research early in their career,” Tim said.
“This means they can pursue interests which not only help them, but also the patients, department, and overall community.”
TUH radiation oncologist and JCU associate professor Daniel Xing said Ravi’s publication had achieved worldwide recognition after being cited in the European Society for Therapeutic Radiotherapy and Oncology (ESTRO) and the European Organisation for Research and Treatment of Cancer (EORTC) guidelines for re-irradiation of brain tumours.
“It’s great to see this project and the team involved receive this sort of recognition,” Daniel said.
“This study sets the foundation for a nationwide phase two and phase three trial.
“Further research is planned to investigate the impact of different treatment approaches on the quality of life of patients.”
Daniel and Tim said they were proud of Ravi and the work that went into the research.
“I have to say I’m somewhat jealous, I applied for the award during my training and didn’t get it,” Daniel said.
Dr Ravi Marwah
The sky is the limit - guest speaker announced for International Women’s Day event
Townsville Hospital and Health Service will be celebrating International Women’s Day on Monday 10 March with an inspiring presentation in the Robert Douglas Auditorium.
Commander of 16th Aviation Brigade, Brigadier Fern Thompson CSC will be the keynote speaker from 10am.
A seasoned Chinook pilot, Brigadier Thompson’s career began in the Townsville-based 5th Aviation Regiment as a Blackhawk pilot in 1999.
The relocation of 16th Aviation Brigade to Townsville has seen her return to the city she has many fond memories of.
Hear her story of how she’s risen to the top in a typically male-dominated field and continued to champion for a diverse and inclusive world.
Brigadier Thompson will also be joined by Townsville Hospital and Health Board member Michelle Morton and urogynaecology staff specialist Dr Kurinji Kannan for an interactive panel discussion.
A teams link will be made available for staff.
All staff are invited and encouraged to attend, with a morning tea to follow the presentation.
With thanks to our event sponsor, QSuper.
Alec brings new meaning to fast fashion at Aussie Day fun run
Crikey! He’s fast!
Townsville University Hospital assistant manager food services Alec Stevens took home the best dressed prize at Townsville City Council’s Australia Day Fun Run.
Alec was one of hundreds of people to take part in the annual fun run which took in picturesque views of the Strand.
The event was held at Jezzine Barracks with proceeds going towards the Brighter Lives Townsville Hospital Foundation.
The money from the event will go towards equipment, training, research, and facilities at Townsville Hospital and Health Service.
Some of the projects made possible from donations to Brighter Lives have included a new laser to treat children who have experienced burns, courtyard refurbishments, babycams for the neonatal intensive care unit, and activity kits and toys for children spending time at hospital.
Well done to Alec and everyone else who took part in the Australia Day Fun Run for helping to raise much needed funds for Brighter Lives.
Assistant food services manager Alec Stevens
Brigadier Fern Thompson will be a guest speaker at the Townsville HHS International Women’s Day event
Townsville nurse looks to set global standard for nursing care
A Townsville Hospital and Health Service nurse practitioner’s model for evaluating the quality of nursing care could become the global standard.
Dr David McIntyre, a nurse practitioner with more than 25 years experience in renal settings, recently completed his PhD which was focused on the initial identification of nurse-sensitive indicators (quality markers), followed by the development of an audit tool for haemodialysis nursing care.
For the last 10 years he has spent time researching the quality of haemodialysis nursing care and developing the McIntyre Audit Tool (MAT) which uses 20 nurse-sensitive indicators to measure the quality of care.
While originally developed for haemodialysis nursing care, David said the tool could have wider implications.
“There’s been a lot of global interest, and particularly in Europe, in the rollout of this audit tool and its applications,” David said.
“We are currently in the reliability testing phase, checking to see if we get reliable and consistent results from across different units and different locations.
“I hope the tool will provide a baseline minimum set of standards that can be used universally and applied to ensure consistent, high-quality care for patients.”
David is currently working with Griffith University and Aarhus University hospital in Denmark to further validate the tool for implementation across Europe.
The 20 nurse-sensitive indicators cover three key areas in accordance with the Donabedian framework: structural, process, and outcomes.
“These are aspects of patient care which are directly impacted by nursing intervention,” David said.
“It is looking at those factors like the skills and education of the nurses, the available resources, the assessments and actions of the nurses, and the result of the care.
“When it is adopted, it will mean hospitals and health services can compare themselves with other hospitals and health services across the world who are using these tools to find areas for improvement.
“We are still a few years away from seeing this ready for adoption, but I am confident it will make a positive impact in delivering improved patient care.”
Click here to find out more about the audit tool.
David McIntyre with his PhD after developing an audit tool to improve nursing care
Townsville study to prepare hospitals for heatwave-related emergencies
Queensland emergency departments (ED) are set to benefit from a pioneering study aimed at understanding the impact of heatwaves on ED demand.
Led by Townsville University Hospital emergency physician and director of emergency medicine research Dr Vinay Gangathimmaiah, the study is the first of its kind in Queensland.
The Queensland Emergency Department Heatwave Study (QuED HEAT) is a collaboration supported by the Emergency Medicine Foundation (EMF) and aims to identify patterns of heat-related healthcare demand during periods of extreme heat.
By analysing data from Queensland Health and the Bureau of Meteorology, the research seeks to enhance health service preparedness for future heat events.
Vinay said the study will help health services understand the relationship between heatwaves and healthcare demand.
“The research builds upon the preliminary work of Professor Richard Franklin from James Cook University, who has long been interested in the effects of extreme heat on public health,” Vinay said.
“His early research prompted further investigation into how heatwaves might influence ED admissions.
“We hypothesise that we may see an increase in ED presentations, possibly up to 10 per cent, during heat events.”
Vinay said with the increasing frequency, intensity, and duration of heatwaves, the findings from this study could play a vital role in ensuring Queensland’s healthcare system is equipped to handle the strain on resources.
“QuED HEAT will explore the types of patients most affected, such as those with pre-existing medical conditions, and work to refine strategies for managing heat-related healthcare demand,” Vinay said.
“The goal is to develop state-level policies and guidelines that will better prepare Queensland for the health impacts of heatwaves.”
Vinay said the study was his first foray into public health.
“I’m really glad and fortunate that Professor Franklin approached us with this opportunity,” Vinay said.
“I’m really looking forward to sharing the results of this research that could lead to incredibly positive outcomes for the community and health professionals alike.”
Director of emegency medicine research
Dr Vinay Gangathimmaiah
Navigating cancer treatment made easier
The spotlight has been put on the Townsville Cancer Centre and its specially designed, nurseled assessment clinic which has made cancer treatment easier to navigate for the region’s aging population.
The nurse navigator geriatric oncology assessment clinic has been praised by peers since a research paper was published in the highly regarded Journal of Geriatric Oncology.
First introduced in 2020, the clinic involves new patients over the age of 75 who require complex care, being referred to a specialised oncology nurse navigator who would conduct an initial assessment to look at the patient’s baseline health and specific needs.
Patient tailored multi-disciplinary supports are established based on the assessment and frequently reviewed by the nurse navigator throughout the patient’s cancer treatment.
Nurse navigator Sally Allen said patients aged 75 years or older were more susceptible to becoming disenfranchised, trying to navigate the hospital system during cancer treatment.
“Patients who come under nurse navigational support have a single point of contact, which is me,” Sally said.
“They know exactly who to contact when they have questions and concerns as opposed to trying to get hold of various people in multiple departments and not knowing who they need to talk to.”
When 82-year-old Dawn Brann was diagnosed with stage IV melanoma, she said having Sally’s guidance was invaluable during her treatment.
“It’s all very scary when you come and you see different people, doctors, nurses… what I like about Sally is she’s the constant,” Dawn said.
The team behind the nurse navigator assessment clinic, Dr Shivanshan Pathmanathan, Sally Allen, Dr Amy Brown, Dr Abhishek Joshi
“I’m an old nurse and I understand the benefit of having somebody that can help run the interventions for you because it doesn’t matter how much you know, it doesn’t stop you from being scared of what could happen.”
Medical oncologist Dr Shivanshan Pathmanathan said older patients generally had more complex medical conditions, therefore the level of care and management required were more complex.
“Older patients have a higher rate of complications to cancer therapy,” Shiv said.
“It is important that appropriate multidisciplinary supports are established for these patients to manage their cancer journey more effectively.
“We’re fortunate to have Sally who can manage their needs as they go through treatment, monitor any side effects, and liaise with the medical oncologists to provide a more holistic model of care for these older patients.”
Research fellow for Townsville Cancer Centre Dr Amy Brown said the nurse navigator-led clinic was a key factor in improving patient outcomes.
“Since implementing the nurse navigator model, we found that it significantly reduced the number of patients who required hospital admissions and reduced the length of hospital stay for those who did,” Amy said.
“Having Sally’s support is making a difference in patients not getting to a stage where they need admission.”
For Dawn, being able to maintain her independence and dignity was one of the major benefits of having a dedicated nurse navigator coordinate her care.
“Everybody tells me I’m too independent,” Dawn said.
“I’m still running around after the grandkids, I still drive, I still do all the things I need to do.
“It’s also making treatment a more pleasant experience when you know that Sally is the one person who will definitely be there when you come in.”
Since its publication in the Journal of Geriatric Oncology, the team has received calls from the likes of Monash Cancer Centre and Flinders Centre for Innovation in Cancer looking to replicate this model of care.
Director of medical oncology Dr Abhishek Joshi said the nurse navigator-led model helped bridge the divide between older and younger patients.
“Most standard cancer treatments are based on research on younger people and the elderly are mostly excluded from trials due to their general health, making tailoring their treatment challenging,” Abhi said.
“This model ensures that precise and effective cancer therapy can be delivered safely to these patients.”
Patient Dawn Brann and nurse navigator Sally Allen
International Women’s Day
Hear from Commander of 16th Aviation
Brigade Brigadier Fern Thompson CSC. 10am to 11am - Monday 10 March
Robert Douglas Auditorium
Followed by morning tea
Lucky door prizes to be won!
WITH THANKS TO OUR EVENT SPONSOR
New online training series a game-changer for mental health and substance use disorders treatment
Clinicians across the health service now have access to an innovative online training series that aims to improve the management of mental health and substance use disorders.
The Mental Health Dual Diagnosis series was developed by program coordinators Christopher Dowdle and Roberto ‘Danny’ Frumenzi.
“Before COVID, we ran in-person training at Cambridge Street, which regularly drew large turnouts,” Christopher said.
“Given how busy clinicians are, we wanted to make interactive modules that replicate the experience of attending a live training session, but in a way that allowed clinicians to complete the training at a time that’s convenient to them.”
Christopher said the training was recorded in a podcast-style format to make it easier for staff to follow along.
“The modules also provide access to essential resources which clinicians can view online or print so they can integrate the practices into their work areas.
“The 14-module series is divided into three key areas: the impact of different substances on mental health, managing withdrawal symptoms, and practical approaches for clinicians, including brief interventions and relapse prevention strategies.”
Danny said the content underwent comprehensive approvals within the mental health service division to ensure its accuracy and clinical relevance.
“The feedback we’ve had so far is that the modules are user-friendly and engaging,” he said.
“We wanted to avoid dry, overly technical content, and that’s why we structured it as an interactive conversation between two clinicians discussing real-world cases.”
Danny said the training was not limited to mental health professionals.
“Substance use and mental health issues are present across all areas of healthcare,” he said.
“This information is useful to a broad range of clinicians, as well as advocates and other staff working alongside consumers with these challenges.
“Ultimately, we hope this training can help clinicians feel more equipped to support their patients, and when clinicians are confident, patients feel more comfortable seeking help, which is the real impact we’re striving for.”
The Dual Diagnosis Training Series is available on the THHS Learning On-Line (LOL) platform.
Mental Health Dual Diagnosis program coordinators Christopher Dowdle and Roberto ‘Danny’ Frumenzi
New position aims to boost healthcare research in north Queensland
A new position within the Office of Research and Innovation (ORI) aims to help foster more healthcare research projects.
Dr Stephen Perks is a research navigator with ORI based at Townsville Hospital and Health Service. His role is to expand research capacity and capability across northern and rural Queensland.
Stephen steps into the role with a diverse background in pharmacy, clinical education, and research, including a PhD focused on improving healthcare access in tropical and remote settings.
He said he hoped to connect clinicians and researchers to help turn ideas into projects.
“I am very excited to be in this role and help to expand the reach of research across the north,” Stephen said.
“This position is a first of its kind and aims to improve healthcare outcomes for patients through clinician involved research.
“We know medical research is a huge part of improving healthcare, particularly in rural and remote areas.
“There are unique challenges faced by rural and remote healthcare providers and this role will provide much-needed support to help clinicians navigate the research process, from developing protocols and managing data to securing funding, publishing results, and translating research into practice changes.”
Stephen said it was about creating a culture where research was embedded into everyday practice.
“Everyone in healthcare can interact with an aspect of research in their day-to-day jobs,” he said.
“My door is always open to anyone who has an idea, no matter how established it is, to chat with me and talk about the options available.”
To organise a meeting with Stephen, email him at Stephen.perks@health.qld.gov.au.
Research navigator Dr Stephen Perks
Food for thought – a dietitian’s role in cancer treatment
Ahead of World Cancer Day on February 4, Townsville University Hospital (TUH) dietitians wanted to highlight the importance of adequate nutrition during the cancer journey.
Based in the oncology ward at TUH, dietitian Guy Crawley said a large part of his role was ensuring that patients undergoing treatment for cancer were meeting the extra nutritional demands their body required.
“Chemo and radiation therapy are very harsh treatments that put the body into a state we call hyper metabolic,” Guy said.
“The body chews through everything a lot faster than that of an average, healthy person.
“If the nutritional deficit isn’t met, it results in weight loss and muscle wasting which can lead to poorer health outcomes and quality of life.
“We aim to work with the patient to facilitate adequate oral intake, improve nutrition status, and ensure a safe discharge back into the community at the end of treatment.”
Guy said it can be challenging working with patients who are averse to eating because of the side-effects of their treatment.
“We provide education to the patient and implement individualised strategies to help their intake, such as having smaller, more frequent meals, and nutritional supplementation,” he said.
“It takes the pressure off the patient to eat one huge meal, especially when they’re nauseous or have lost their appetite.”
Guy also suggested empowering patients to be in control of their nutrition was key to positive patient outcomes.
“This patient population is probably going through one of the hardest phases of their life,” he said.
“They’re scared, relying on their doctors and their treatment to work and they can feel like they don’t have a lot of control.
“Their diet is one thing that they can control and we’re here to support them to focus optimising their nutrition to ensure their weight remains stable and muscles stay strong to get them through their treatment.”
Dietician Guy Crawley
Hercilia says goodbye after 20+ years at TUH
Patient safety starts with us.
It’s a mantra former assistant in nursing Hercilia Hernandez has lived by for more than 20 years while working in the central sterilising department (CSD) at Townsville University Hospital.
Hercilia recently called time on her career, remembering fondly the more than two decades she spent in the specialised department.
Holding back tears, Hercilia said she would miss coming to work and being part of a team helping people.
“After I moved from El Salvador to Australia more than 30 years ago I never expected to find a job that I would love like this one,” Hercilia said.
“A few years after moving to Australia my husband passed away and I had to provide for my two boys.
“I will always remember the friendship and support of the team at CSD as they helped me get through some challenging moments in my life.”
Before moving to Australia, Hercilia worked as an educator in El Salvador while also completing a degree in physiotherapy.
She held down several jobs, including a stint in aged care, before she was offered a role at CSD.
Nurse unit manager Alecia Cox said Hercilia’s experience and ability to help teach people would be missed by the team.
“She was a wealth of knowledge and always very lovely, caring, and understanding, especially when we had new staff,” Alecia said.
“When I first started at CSD I found myself often asking Hercilia about how to do something or where I could locate different items.
“She had a huge amount of knowledge and a very articulate way of explaining things which helped people to understand, particularly those new to working in CSD.
“She will be deeply missed in the department and we wish her all the best for her retirement.”
Hercilia said she is going to spend the free time she has focusing on her health and doing something she has always been passionate about, reading and learning.
Hercilia Hernandez said she will always remember the friendships and support of the team at CSD
A Brighter Note...
Staff ‘wheelie’ appreciative of new walkers
Four wheelie walkers donated to Brighter Lives are now in use at the Townsville University Hospital (TUH) Acute Admissions Unit (AAU).
The walkers were donated by the Townsville Ross Valley Lions Club, Northern Travellers Lodge No. 384, and charity group the Hand Heart Pocket.
Former AAU patient and Northern Travellers Lodge member Norm Souter donated one walker, and the Freemasons of Queensland charity group, Hand Heart Pocket, matched Norm’s generosity and donated another.
Norm was very unwell last year and was extremely grateful for the care provided by TUH staff while he was admitted to the AAU.
Registered nurse Denni Kampf was by his side at one of his worst moments and after nursing him back to health Norm asked Denni what the ward needed, to which she replied with wheelie walkers.
A few months later, after making a remarkable recovery, Norm delivered the two wheelie walkers to the ward and was greeted with an impromptu reunion with Denni, who was excited to see him and the shiny new wheelie walkers for her unit.
The other two wheelie walkers were donated by Townsville Ross Valley Lions Club and a registered nurse at the AAU Dawn Pearce.
Noting that extra wheelie walkers would help patients in their recovery, Dawn recommended that her club donate two to the unit.
Thank you to these service clubs for your generous donations in helping patients in their recovery in the Acute Admissions Unit.
Graeme Webster, Dawn Pearce, Mandy Parrish, and Winston Sleaford
Registered nurse Denni Kampf and Norm Souter
Nominations for the 2025 Staff Excellence Awards are now open!
Do you know a colleague or team exemplifying the Townsville Hospital and Health Service values, vision, and purpose?
Recognise their contribution to healthcare in our region by nominating them in one of the awards categories of Integrity, Compassion, Accountability, Respect, Engagement, Vision, Purpose, Health, Safety and Wellness or Rural Health Worker of the Year.
Please submit your nomination by 5pm Friday 28th February 2025. For more information, please contact Public Affairs at tsv-public-affairs@health.qld.gov.au
Patient Experience at the Townsville Hospital and Health Service 2024
ED survey
Overall rating of care (positive):
84% Qld wide 85% THHS
Inpatient Survey
Did you have confidence and trust in healthcare professionals treating you?
83% Qld wide 82% THHS
POSITIVE EXPERIENCE
“Staff always showed they were interested in me, my condition and showed genuine concern. I felt like a person, not just a number to be rushed through.”
Townsville University Hospital ED
Outpatient Survey
Did the healthcare professionals work well together?
87% Qld wide 86% THHS
ED survey
Were you involved in decisions as much as you desired about your care and treatment?
77% Qld wide
77% THHS
Outpatient Survey
Overall rating of care:
93% Qld wide 93% THHS
Inpatient Survey
Were you treated with respect and dignity?
88% Qld wide 86% THHS
Endoscopy
Confidence and trust in healthcare professionals:
94% Qld wide 93% THHS
“Nurses were super communicative, helpful and extremely caring. They were engaged in my care thoroughly. They had tips and tricks they shared To help me get some relief from the cough. The food staff n cleaning staff were also extremely caring and thoughtful.”
Charters Towers Hospital Inpatient
“Everything was explained to me and the level of service was very good.”
Ayr Hospital Outpatient
The Aboriginal and Torres Strait Islander A4 Table Top Tent brochure highlighting importance of asking people of their Aboriginal and Torres Strait Islander origin
Auslan required interpreter – Local Survey created to engage people from the deaf and hard of hearing community to ensure their health records are accurately reflecting “interpreter required”
Patient Experience Story
Patient Experience Story
Sam Ryan is a 63-year-old man who is a traditional custodian and permanent resident of the Ingham area. He has presented to the Ingham Hospital emergency department multiple times in 2024 due to ongoing seizures and episodes of blacking out.
After investigations and involvement with various areas of the health service, both in Ingham and Townsville, including Neurology, Cardiac Investigations Unit, and the Respiratory Sleep Clinic, Sam has been diagnosed with epilepsy.
Sam is a proud boriginal had little previous involvement with health services throughout his life.
Sam is a proud Aboriginal man who had little previous involvement with health services throughout his life. When this recent health concern arose, it was a new experience for him to have extensive involvement with many health professionals. At times, this was both overwhelming and frightening; however, having his family there during appointments made the journey a little easier.
When this recent health concern arose, it was a new experience for him to have extensive involvement with many health professionals. At times, this was both overwhelming and frightening; however, having his family there during appointments made the journey a little easier.
Sam’s overall experience with the health service has been positive due to the care and treatment he has received and Sam would like to provide the following advice
Sam’s overall experience with the health service has been positive due to the care and treatment he has received and Sam would like to provide the following advice
to his fellow Aboriginal and Torres Strait
to his fellow Aboriginal and Torres Strait Islander people: “the value of looking after your health is crucial. Being prepared and having regular checkups can ensure you keep on top of any health matters.”
Sam also emphasizes the importance of having an Aboriginal and Torres Strait Islander health worker or Indigenous Hospital Liaison Officer as support. “It is key for our Aboriginal and Torres Strait Islander people to have connection and confidence when presenting to the health service. For Aboriginal and Torres Strait Islander men, having male Aboriginal and Torres Strait Islander support, and equally for our females to have Aboriginal and Torres Strait Islander female support, is important. Sometimes the men (Aboriginal and Torres Strait Islander) can be scared to even talk to the Aboriginal and Torres Strait Islander ladies.”
Sam shared that when he presents to Townsville University Hospital for appointments, he connects with and enjoys seeing the Aboriginal and Torres Strait Islander artwork, as this makes him proud and provides him a sense of belonging.
Sam Ryan
“Everyone there is wonderful to deal with. They are all lovely, encouraging and helpful. They work me hard which is good.”
ALLIED HEALTH KIRWAN HEALTH
“I would like to extend my compliments to Samantha for her exceptional promptness, professionalism, and dedication to her role. It was clear that she is not only incredibly knowledgeable but also very approachable. She took the time to assist us at DCC, guiding us on how to use the product safely and effectively. Her warm and friendly demeanour made the experience even more enjoyable. Thank you, Sam!”
CORPORATE OPERATIONAL
“Palliative Care nurses were exceptional. They were incredibly attentive and respectful. The care was great by all the palliative care team.” - Son of palliative care patient
PALLIATIVE CARE
Capital works update
Work starts on important renewal program at TUH
Please be advised the establishment of the Ward Midlife Renewal Program stage one construction zone has started at Townsville University Hospital.
The renewal program will deliver overdue refurbishment works to surgical wards one, two and three across five stages of work, each anticipated to take four months.
The team has been extremely busy relocating patients from surgical ward one and two to facilitate preparation of the stage one construction works area.
Surgical floor beds 68 – 87 have now been closed for the anticipated duration of stage one works (four months) and construction hoarding is being erected to maintain safety of our staff, visitors, and patients.
Contact phone / fax numbers for surgical ward one, surgical ward two and medical ward thre and the demand response unit remain the same.
There are several new bed storage locations as detailed:
• Be aware of future notices relating to planned disruptive activities i.e. power and water services interruptions.
• Abide by construction site signage and guidance.
We thank you for your support, ongoing patience and apologise in advance for any inconvenience caused.
Should you have further queries or emergencies in relation to this notice contact the BEMS office 4433 1952 or for after-hours assistance call the on-call engineer via SWITCH.
Work has started on the Ward Midlife Renewal Program at Townsville University Hospital
Capital works update
Works currently underway
Project: North Queensland Kidney Transplant Service
Work location: South Block Level 3 Cold Shell
Project: eHealth Infrastructure Maintenance Program
Work location: Various locations in TUH
Project: Hybrid theatre
Work location: TUH Acute building Level 2 Operating Theatres Complex
Project: North Queensland Persistent Pain Management Service (NQPPMS) upgrade
Work location: Medilink building Level 2 current NQPPMS suite
Works on the way
Project: Ingham CT Scanner
Work location: Ingham Health Service
Have any questions?
Project: Kirwan Health Community Campus expansion - $40 million
Plans are currently underway to support staff through the changes that will occur in the coming months.
To accommodate so much growth at TUH, some staff will be required to relocate to new office spaces and to support this, we have commenced a Business Case for Significant Change with those teams who will be impacted by works undertaken at TUH.
If you have any questions or would like to discuss any proposed changes, email THHS-InfrastructureOffice@ health.qld.gov.au.
Recipe of the blah Homemade sausage rolls with spiced Kangaroo mince
Laugh of the blah
Ingredients
• 100g unsalted butter
• 2 small leeks, thinly sliced
• 2 carrots grated
• 2 garlic cloves, crushed
• 2 tbs thyme leaves, finely chopped
• 2 tbs finely chopped flat-leaf parsley
• 1 cup (250ml) white wine (optional)
• 2 tsp toasted coriander seeds, crushed
• 2 tsp toasted cumin seeds, crushed
• 2 tsp toasted caraway seeds, crushed, plus extra to scatter
• Heat butter in a large frypan over high heat. When the butter starts to foam add leek, garlic and herbs. Stir to coat in the butter. Reduce heat to medium and cook, stirring frequently, for 8-10 minutes or until leek has softened. Add wine, scraping the bottom of the pan with a wooden spoon.
• Stir in the spices and onion powder. Season then cook, stirring, for a further 4-5 minutes. Remove mixture from heat and refrigerate until cooled completely.
• Place the leek mixture in a large bowl with egg, breadcrumbs and both minces. Season and mix to combine. Divide the mince mixture into 8 equal portions.
• Preheat oven to 220°C. Line 2 large baking trays with baking paper. Cut pastry sheets in half. Place a mince portion down the centre of each piece of pastry and brush edges with extra egg. Roll up to enclose filling, and cut into 4 pieces. Place on trays, seam side down. Brush with egg and scatter with extra caraway seeds. Bake for 30-35 minutes or until golden. Serve immediately.
Classifieds
Puppies - Labradoodle. Bred by a TSV reputable ethical family breeder of multi generational, non shedding fleece and non allergenic (tested with children with severe allergies) coated dogs. They will be medium sized 17-20kgs. 4 black, 5 chocolate and 1 strawberry blonde, 5 girls and 5 boys. Ready to go at 8 weeks 7th Feb after final vet check, first vaccs, microchipping. Booking visits to meet the pups and mum and dad where the pups are born and raised (our living room) starting this weekend. $3,400. Text Kirsten 0418 389 831 to book a visit and learn more. BIN0001101777456, and Responsible Breeders Association of Australia 11415 (13/01)
Puppies - German Shepherd. 5 male 1 Female. Born 2nd December 2024. Ready week of 20th January. Wormed, micro chipped and 1st vaccination has been done. Breeder number BIN0015993022070. $2.000. Contact 0417 252 772 for details.
Fridge - Mitsubishi french door fridge
Excellent condition, reduced height ideal for under cupboards. Automatic ice maker doesn’t require plumbing. Toughned glass french door panels, wide shelves which make it ideal for platters, deep freeze underneath. $1.700. Contain Mel 0407 409 231. (23/01)
Toyota Hilux SR5 - 2010, manual, and diesel with 244,249km. Vehicle has done no offroading. Selling due to buying a new car. Has CTEK dual battery charger, ARB fridge slide, 140L long range fuel tank and much more. $26,000. Call 0474 111 198. (25/01)
FOR RENT
Granny Flat/Studio under highset home, for rent short/medium term. Located Aitkenvale 10 mins from TUH. Fully furnished – self-contained –fully fenced. $300/week inclusive all bills. Open to small friendly dog. No smoking or drug use. Available Jan 2025. Text Shane 0417 624 475 (13/01)
Email classifieds to tsv-public-affairs@health.qld.gov.au with subject ‘Classifieds’. Do not send classifieds as attachments.
Photos will not be included. Submissions for classifieds should be no longer than 50 word in a plain-text email. Classifieds longer than this will not be included.
Classifieds will stay current for two issues of the blah. If you would like your ad to be continued after this time please resend the ad. We do not advertise services in the blah.
