TICE 2024 Program Booklet

Greetings Learning Leaders!

It’s a pleasure to welcome you to the 2024 Training Industry Conference & Expo (TICE)!

At TICE, you’ll find a community of learning leaders who are passionate about learning and helping each other achieve their professional goals. It is an honor to be a part of this community and to see its growth each year — we anticipate 650 learning and development (L&D) professionals to gather this week!

Themes at TICE will focus on the impact of artificial intelligence (AI) on L&D, and becoming a strategic learning advisor. Your journey from order taker, fulfilling training requests, to strategic advisor begins here at TICE.

In our opening keynote session, you’ll learn how AI can augment human talent and help us make smarter decisions faster. Our panel keynote session will give you the opportunity to join the conversation about how AI is actively impacting learning organizations, offering real-life examples and lessons learned. Our closing keynote will walkthrough the steps and skills needed to forge strong partnerships with company stakeholders as a learning advisor.

And of course, we all know learning can happen outside of the classroom, too: In the exhibit hall, you’ll have access to a wide range of learning partners ready to demonstrate their unique approaches and solutions to enhance your learning programs. You can connect with other learning professionals at TICE’s formal and informal networking opportunities. Meet your peers over coffee and meals, participate in roundtable discussions to share your specific learning challenges and unwind at TICE Happy Hour. Join us at The Pit to network and build professional connections while enjoying authentic BBQ.

As learning leaders, you play a pivotal role in advancing our industry. Your presence at TICE signifies your commitment to excellence and your dedication to driving positive change. I look forward to witnessing the impact that this week will have on your professional journeys.

Once again, thank you for being a part of our learning community. I can’t wait to learn alongside you during TICE!

Sincerely,

Ken Taylor CEO | Training Industry, Inc.

General

Special

Schedule at a Glance

Pre-Conference | Training Industry Courses

Keynote | Kian Gohar

Featured Sessions

Breakout Sessions TICE Happy Hour

Keynote | Panel Discussion

Featured Sessions

Readership and Editors’ Awards Luncheon

We would like to thank the following companies for contributing to the success of the 2024 Training Industry Conference & Expo.

Crabtree

GENERAL INFORMATION

REGISTRATION DESK HOURS

Pre-Conference

Monday | June 3 | 12:00PM – 2:00PM

Tuesday | June 4 | 7:30AM – 9:30AM

Regular Hours

Tuesday | June 4 | 7:30AM – 6:00PM

Wednesday | June 5 | 7:30AM – 5:00PM

Thursday | June 6 | 7:30AM – 2:00PM

NAME BADGES

Please wear your name badge throughout the conference. Your badge is your ticket to all events, including the awards luncheon, breakout sessions, networking events, exhibit hall and all meals.

Sponsored by The Center for Leadership Studies

LANYARDS

Blue: Training Industry Staff

Gray: TICE Sponsor

Green: Attendee

Sponsored by Mindset AI

RIBBONS

Green: Certified Professional in Training Management (CPTM™)

Blue: Editorial Award Nominee

Maroon: Conference Speaker

White: Pre-conference Attendee

Purple: First TICE!

WIFI LOGIN INFORMATION

Network: TICE2024

Password: COGNOTA24!

Sponsored by Cognota

TICE 2024 MOBILE APP

TICE has gone mobile! Download the app at bit.ly/JUNETICE2024 to connect with attendees and exhibitors, stay up-to-date on conference news and personalize your agenda.

LOST AND FOUND

Any lost items should be taken to the registration desk.

REFRESHMENTS

Water and coffee will be available throughout the conference in the exhibit hall. Snack breaks will take place in the exhibit hall each day.

BREAKOUT SESSION PRESENTATIONS

Most speakers opt to share copies of their presentation. You can access all available session documents at bit.ly/2024PRESENTATIONS.

SHARE YOUR TICE EXPERIENCE

We encourage you to share your TICE experience and the information you receive with your network on social media using the hashtag #TICE2024.

QUESTIONS

If you have any questions during the conference, please visit the registration desk.

DISCOVER NETWORKING OPPORTUNITIES.

WIN PRIZES. DOWNLOAD THE TICE 2024 MOBILE APP.

Scan this code with a QR reader to easily download the app.

This in-app game experience is a great way to learn how to use the app in a short period of time and discover new networking opportunities in the process. You’ll earn points for exploring the app and earning achievements, and you can even opt in to compete on the leaderboard against other event attendees to win prizes. You never know who will be right on your heels. Everyone wins by playing, but only a few earn the right to be top of the leaderboard.

Please note:

1. The game is accessible immediately and can be played at any time.

2. The leaderboard ends at 10:00 am on Thursday, June 6.

3. Everyone can play. Just download the app and start exploring.

4. We want you to engage with the app, event and other attendees — not spam people. Bad behavior can get you banned from the leaderboard.

The top three players on our leaderboard will get first pick of the Bright Idea Exchange prizes at the closing lunch! Download the app now: bit.ly/JUNETICE2024

SPECIAL EVENTS

TUESDAY | JUNE 4

TICE Happy Hour

Glenwood Ballroom

6:00 PM

Wrap up your first day of TICE at the official TICE Happy Hour! It is the perfect opportunity to unwind and connect with fellow L&D leaders in a casual and relaxed setting. Indulge in a delightful selection of drinks and hors d’oeuvres as you mingle and engage in conversations with like-minded professionals. Don’t forget to strike a pose at our TICE photo booth and capture your favorite moments. We can’t wait to raise a glass with you at TICE 2024!

WEDNESDAY | JUNE 5

Training Industry Readership and Editors’ Awards Luncheon

Glenwood Ballroom

12:00 PM

You’re invited to the highly anticipated Training Industry Readership & Editors’ Awards celebrating thought leaders in learning and development. Join us as the editors and leadership of Training Industry honor the top contributors to Training Industry Magazine and TrainingIndustry.com. The ceremony culminates with the presentation of our highest editorial honor: the Training Industry Editors’ Award. Your ticket for this ceremony is included in your registration.

Roundtable Discussions

Glenwood Ballroom

Networking BBQ

6:00 PM The Pit

2:30 PM

Led by expert facilitators, TICE roundtable discussions center around the latest trends and industry topics. As a participant, select a topic of interest and join a personal and thought-provoking discussion. Share your own personal challenges and experiences with your peers.

Join us at The Pit, an iconic Raleigh spot nestled in the heart of downtown’s warehouse district, to experience the authentic flavors of North Carolina’s barbecue.

Following two days of immersive learning, we will unwind with an evening of networking and entertainment. It’s the perfect opportunity to catchup with old colleagues and forge new connections. Don’t miss out on this opportunity to mingle and enjoy the local flavor of Raleigh’s barbecue scene. Your admission to the networking event is included in your TICE registration! Transportation is provided. Chartered buses will leave from the north hallway exit near the Glenwood Ballroom at the Raleigh Marriott Crabtree Valley starting at 5:30 p.m.

Sponsored by

THURSDAY | JUNE 6

Closing Lunch and Bright Idea Exchange

Glenwood Ballroom

1:00 PM

Reflect on your time at TICE and share your key takeaways during our bright idea exchange luncheon. As we close out the conference, you will leave inspired to drive transformation within your learning organization. We will also announce the winners of TICE Bingo and the mobile app competition!

SCHEDULE AT A GLANCE

TUESDAY JUNE 4

8:00 AM – 12:00 PM 11:00 AM

12:00 PM – 1:30 PM

Pre-Conference courses

Crabtree Ballroom Salons E-H, Creedmoor and City of Oaks

Registration Opens

Registration

CPTM Alumni Luncheon

Crabtree Ballroom Salons A-D

1:00 PM – 6:00 PM

1:30 PM – 2:00 PM

2:00 PM – 3:00 PM

Exhibit Hall Open

Exhibit Hall

Conference Kickoff | Ken Taylor Opening Remarks

Glenwood Ballroom

Opening Keynote Session | Kian Gohar The Future of Human-AI Collaboration

Glenwood Ballroom

3:15 PM – 4:15 PM

3:15 PM – 4:15 PM

4:15 PM – 4:45 PM

4:45 PM – 5:30 PM

6:00 PM – 8:00 PM

Bridge the Digital Skills Gap for a Distributed Workforce With Workflow Learning

Sponsored by Whatfix | Crabtree Ballroom Salons A-D

Navigating the New Frontier: Essential Skills for Learning Practitioners in the Age of AI Sponsored by GP Strategies | Crabtree Ballroom Salons E-H

Snack Break

Sponsored by Instruqt | Exhibit Hall

Breakout Sessions

South Hall

TICE Happy Hour

Glenwood Ballroom

WEDNESDAY JUNE 5

7:30 AM

Breakfast

Glenwood Ballroom

8:30 AM – 9:30 AM 9:30 AM – 5:30 PM

9:45 AM – 10:45 AM

9:45 AM – 10:45 AM

Keynote Panel Discussion

AI in Action: How New Tech is Transforming L&D

Glenwood Ballroom

Exhibit Hall Open

Exhibit Hall

Let’s Move Beyond BS Metrics

Sponsored by WeLearn | Crabtree Ballroom Salons A-D

The High Cost of Tedium: How To Grow Training With Automation

Sponsored by Administrate | Crabtree Ballroom Salons E-H

11:00 AM – 12:00 PM

11:00 AM – 12:00 PM

12:00 PM – 1:30 PM

1:30 PM – 2:15 PM

2:15 PM – 3:45 PM

2:30 PM – 3:30 PM

3:45 PM – 5:30 PM

6:00 PM – 9:00 PM

Sweet Success: Re-Purposing Learning Content with the Cupcake Method

Sponsored by AXIOM Learning Solutions | Crabtree

Ballroom Salons A-D

A New Skills Taxonomy to Bring Hearts and Minds to Work

Sponsored by SkillCycle | Crabtree Ballroom Salons E-H

Training Industry Readership & Editors’ Awards Luncheon

Glenwood Ballroom

Breakout Sessions

South Hall

Popcorn Exhibit Break

Exhibit Hall

Roundtable Discussions

Glenwood Ballroom

Breakout Sessions

South Hall

Networking BBQ

Sponsored by Animaker and WeLearn | The Pit

Individualized Employee Development Powered By 1:1 Coaching

Performance Management. Align your business and your people around goals and analyze progress year-round — not just once a year.

Talent Development. Analyze and address skills gaps with automated, personalized development plans connected to performance outcomes.

Human Coaching & Support. On-demand coaching in the flow of work, 1:1 coaching at scale, and program support from HR experts. Develop

Blended: Performance & Development with Coaching at the core

THURSDAY JUNE 6

7:30 AM

Breakfast

Glenwood Ballroom

8:30 AM – 9:30 AM

9:30 AM – 1:00 PM

9:45 AM – 12:45 PM

10:00 AM – 11:00 AM

10:30 AM – 11:00 AM

1:00 PM – 2:00 PM

Closing Keynote Session | Dr. Keith Keating Evolve. Or Else. The Path to Becoming Trusted Learning Advisors

Glenwood Ballroom

Exhibit Hall Open

Exhibit Hall

Breakout Sessions

South Hall

Book Signing: The Trusted Learning Advisor

Hotel Bar

Snack Break Sponsored by Instruqt | Exhibit Hall

Closing Lunch & Bright Idea Exchange

Glenwood Ballroom

Scan this code with a QR reader to easily download the app.

Thank you to our printing sponsor!

D A Y 1 June 4, 2024 TUESDAY

Certified Professional In Training Management

Training Industry’s Certified Professional in Training Management (CPTM™) program is the only credential focused specifically on the training manager job role. By earning your credential, you will develop core competencies needed to manage corporate training programs that align with your company’s current and future goals.

There are three steps to attaining your CPTM credential:

Step 1: After you register, you will receive access to the learning management system (LMS) where you will complete ten interactive eLearning modules.

Step 2: Following the modules, you will join a live practicum alongside other learning and development (L&D) professionals at TICE.

Step 3: The two-and-a-half-hour online exam is the last step, with over an 80% pass rate, and can be accessed at any time following the completion of your practicum.

After passing your exam, you’ll join the CPTM alumni community of L&D professionals with exclusive opportunities for networking and continuing education, including virtual roundtable discussions, conferences, discounts on events and more, all of which contribute to your recertification requirements.

PRECONFERENCE

Pre-conference sessions require a separate registration.

ROD KEFFER, CPTM

Training Industry Courses Instructor

LAURA SMITH DUNAIEF, CPTM

Training Industry Courses Instructor

Magnolia Dogwood and Willow Sycamore

Tuesday, June 4

8:00 AM – 12:00 PM

Dogwood and Willow Sycamore

Saturday, June 1 9:00 AM – 5:00 PM

Magnolia Dogwood and Willow Sycamore

Sunday, June 2 9:00 AM – 5:00 PM

Magnolia Dogwood and Willow Sycamore

Monday, June 3 9:00 AM – 5:00 PM

Magnolia

LISA HUTCHERSON, CPTM

Training Industry Courses Instructor

Crabtree Ballroom Salon E

Monday, June 3

1:00 PM – 5:00 PM

Crabtree Ballroom Salon E

Tuesday, June 4

8:00 AM – 12:00 PM

Leading Leadership Development Certificate

Explore what makes a great leadership development program. Learn strategies to develop your current and future leaders.

Successfully managing your organization’s leadership development programs is key to ensuring your organization’s leaders are prepared for their current and future roles. The Leading Leadership Development Certificate equips you with the proprietary tools and methodologies developed by Training Industry through years of research into the leadership development strategies and programs utilized by high-performing training organizations.

During this course, you will learn about the leadership development marketplace and the learning and development (L&D) strategies that your peers have used to positively impact their organizations’ leadership performance. Discover how to apply those strategies within your organization, and how to evaluate and select leadership development vendor partners to ensure your programs are achieving maximal impact.

Training Needs Assessment Certificate

Training Industry research suggests that less than 20% of organizations have optimized their diagnostic processes. Filling the gap between your training programs and organizational goals requires an in-depth understanding of diagnostic and needs assessment approaches to ensure targeted training and development. Effective needs assessment will position you as a strategic business partner who understands organizational needs and how learning can strategically solve them.

In this Training Industry certificate, you will learn about four different levels of needs assessment, gaining an understanding of when each level is appropriate based on the questions you need answered. You will also review several data sources and data gathering strategies to ensure that you have all the information you need to make the right recommendations to your stakeholders. Finally, you will learn how to align your needs assessment with the right solutions, anticipating any potential push back and gaining buy in for your recommendations.

Upon completion of this program, you will gain:

• An understanding of the training needs assessment process, including scoping appropriate timelines.

• Several job aids to assist with data gathering, stakeholder meetings and project planning.

• A certificate validating your new expertise in training needs assessment.

Pre-conference sessions require a separate registration.

DR. KRISTAL WALKER, CPTM

Training Industry

Courses Instructor

Crabtree Ballroom

Salons F-H

Monday, June 3 1:00 PM – 5:00 PM

Crabtree Ballroom

Salon E

Tuesday, June 4 8:00 AM – 12:00 PM

DAN MENDEN, CPTM

Training Industry

Tuesday, June 4

8:00 AM – 12:00 PM

Strategic Planning Workshop

Training initiatives are most impactful when driven by business outcomes. Strategic alignment is critical for any high-performing training organization. Creating alignment starts with a plan that connects training to organizational goals and a roadmap outlining how those goals are achieved through training processes and initiatives. On the surface, creating this strategic plan appears to be a daunting task. Where do you start?

This pre-conference workshop equips you with the processes you need to successfully create, implement and maintain a strategic plan. By emphasizing the strategic competencies defined in Training Industry’s Training Manager Competency Model™, this course will prepare you for your role in ensuring your training organization’s strategic plan is positioned for success.

During this workshop, you will learn how to:

• Establish a common language with which to understand strategic planning as it relates to your learning organization.

• Conduct an environmental and gap analysis.

• Develop a basic strategic plan, action plan and scorecard.

• Communicate about the value and steps of your plan.

• Conduct a planning conversation with your team and key stakeholders, using the provided concepts, tools and frameworks.

• Access a sneak peek of the course content now by downloading the Strategic Planning Toolkit template.

KEYNOTE

The Future of Human-AI Collaboration

Kian Gohar CEO and Founder Geolab

In this pioneering keynote, artificial intelligence (AI) researcher and bestselling author Kian Gohar presents the transformative potential of generative AI to reshape how humans collaborate with each other. Drawing from his decade of experience building and teaching about deep tech as an executive director at the XPRIZE Foundation and Singularity University, Kian will offer crucial insights on key questions we must answer as we stand on the brink of a new era in human history.

For example, how do we harness AI’s capabilities to augment human talent and learning to make smarter decisions faster? What new technical and human behavioral skills are required to engage with AI effectively? How can we develop AI literacy? And how should academia and the workforce collaborate to teach these critical skills in this new era of human-AI collaboration?

Kian’s insights are grounded in his research on the latest advancements of conversational AI and will demonstrate how the technology can catalyze human potential. Through vivid storytelling and real-world examples, he provides a forward-looking roadmap for the future of human-AI collaboration, and offers a vision where AI can elevate human achievement through more meaningful conversations, connections, insights and outcomes. TUESDAY 2:00 PM –3:00 PM

Sreejesh Kumar

Whatfix

FEATURED SESSIONS

Bridge the Digital Skills Gap for a Distributed Workforce With Workflow Learning

Streamlining Technology and Innovation

With the global economy in constant flux, today’s enterprises are placing greater emphasis on efficiency and productivity. In distributed workplaces, these are directly impacted by employees’ interaction with the multiple applications they rely on. This trend has led to a growing digital skills gap in the workforce. Hence, learning programs need to seamlessly integrate into the flow of work, avoiding disruptions to employees’ work environments.

During this session, your speaker, Sreejesh Kumar, digital adoption specialist at Whatfix, will present ideas on how learning and development (L&D) teams can implement workflow learning to deliver digital upskilling at scale and bridge the digital skills gap.

This interactive session will provide insights on:

1. How L&D can redesign training programs to drive performance and productivity in distributed workforces.

2. Effective strategies for implementing workflow learning in your organization.

3. How digital adoption platforms (DAPs) can assist L&D in digitally transforming their workforces and improving productivity.

FEATURED SESSIONS

Navigating the New Frontier: Essential Skills for Learning Practitioners in

the Age of AI

Essential Skills for Learning Leaders

As the landscape of work is rapidly reshaped by artificial intelligence (AI), the role of learning and development (L&D) practitioners is increasingly evolving. This presentation explores the critical new skills that L&D professionals must develop to become a trusted advisor and effectively harness the potential of AI tools to enable an agile and skilled workforce.

During this session, your speakers from GP Strategies, Matthew Donovan, chief learning and innovation officer, and Kim Kemp, vice president of learning experience and enterprise technology adoption, will lead an interactive discussion and share practical examples of how learning practitioners can become pivotal drivers of innovation and change within their organizations. This session will provide attendees with a roadmap to thrive in this new era, emphasizing lifelong learning.

This interactive session will provide insights into:

• Key emerging skills for the learning practitioner.

• Examples of how learning practitioners can apply these skills.

• Tips for creating a personal learning roadmap that helps individuals thrive in this new era.

Sponsored by

Donovan

Kemp

BREAKOUT SESSIONS

TUESDAY | JUNE 4

Backward by Design — Building Measurement Into Your Training Offerings

Michael McLauchlan

The Haskell Company

Jill Routh, CPTM

The Haskell Company

Join The Haskell Company’s Jill Routh, development and training specialist, and Mike McLauchlan, director of field technical training, for an insightful session on the method of “Backward by Design,” a powerful approach to instructional planning and curriculum development. In this session, Routh and McLauchlan will explore principles and techniques, which focus on designing learning experiences based on desired learning outcomes. They will delve into the three stages of “Backward by Design:” identifying desired results, determining acceptable evidencebased measurements and return on investment (ROI) and planning learning experiences and instruction.

Crabtree Ballroom Salons A-C 4:45 PM – 5:30 PM

Proving the Impact of Training

Learning for International Audiences: Strategies for Effective Learning Transfer

Across Diverse Markets

Michael Coates RWS

Culture shapes how and what we learn. To create effective learning content, we need to consider the cultural preferences and expectations of our learners. In this session, Michael Coates, director of business development at RWS, will address how to craft learning that is culturally appropriate and appealing for different audiences, and deliver learning experiences that are truly global.

How to Create Learning Strategies Stakeholders

Will Love

Brian Blecke

Actio Learning, Inc.

Kelly Smith

Actio Learning, Inc.

For a business to succeed, learning strategies must support organizational goals and performance expectations, and ultimately, close skills gaps. During this session, your speakers, Brian Blecke and Kelly Smith, senior learning strategists at Actio Learning, will share practical insights, lessons learned and resources from their 40+ years of combined experience designing learning strategies and developmental roadmaps for organizations.

4:45 PM – 5:30 PM 4:45 PM – 5:30 PM

Crabtree Ballroom Salon D

Creating Engaging Learning Experiences

Crabtree Ballroom Salon E

Maintaining Strategic Alignment

Practical Magic: Streamline

Your L&D Tasks With ChatGPT!

Dr. Latasha Nelson, CPTM

Learning Leader Lab

In the world of L&D, we’re often racing against the clock, pinching pennies and striving to wow our learners. What if I told you there’s a way to ease these headaches with some AI magic? In this session, Dr. Latasha Nelson, CPTM, founder of Learning Leader Lab, will unveil how ChatGPT can be your sidekick in revolutionizing your L&D tasks. We’re talking less grunt work and more “wow” moments in your learning programs!

Mastering the Art of Learning Program Management

Loren Sanders, CPTM

Roxlo Coaching and Consulting

In today’s ever-evolving landscape L&D, it often feels like anything goes. However, the true keys to success lie in the element of effective program management. This session is designed to help learning professionals master the art of program management. Unlock the full potential of your initiatives and get the business on board. Loren Sanders, CPTM, principal at Roxlo Coaching and Consulting, will share key insights on effective program management, and how it can help you illuminate your own path to success and improve business performance with sustainable results.

4:45 PM – 5:30 PM 4:45 PM – 5:30 PM

Crabtree Ballroom Salons F-H

Streamlining Technology and Innovation

Magnolia and Dogwood

Essential Skills for Learning Leaders

Using Competency Models to Elevate L&D Programs and Enhance the Learning Experience

Rebecca Gaboda, CPTM Skyward, Inc.

Today, organizations must have a continuous learning culture woven into their workforce. Competency modeling is a powerful approach that can enable organizations to uncover, identify and leverage those key components and attributes essential for business success, like employee growth and retention. Join Rebecca Gaboda, CPTM, organizational development manager from Skyward Inc., in this engaging session to discover how competency modeling can provide a clear roadmap for employee development, enhance performance management, and shape L&D initiatives that align with business goals.

Creating a Strategic Program to Support Upskilling and Reskilling a Workforce

Joan Yanabu Cisco

Chris Harrison Cisco

Research shows that by 2025 nearly one-half of job skills today could become irrelevant. To maintain a productive workforce in this digital era, employees need the opportunity to expand their skills sets. To address this challenge, Cisco launched Career Match: a skills-based approach for describing roles and connecting those roles to learning pathways. In this session, Cisco’s vice president of enablement and communities, Joan Yanabu, and strategy and planning manager, Chris Harrison, will present the Career Match system, the concepts and design of the program and its use since inception.

4:45 PM – 5:30 PM 4:45 PM – 5:30 PM

Willow and Sycamore Creedmoor

Future-Proof Your Workforce

Delivering Training That Sticks

TICE HAPPY HOUR

Wrap up your first day of TICE at the official TICE Happy Hour! It is the perfect opportunity to unwind and connect with fellow L&D leaders in a casual and relaxed setting. Indulge in a delightful selection of drinks and hors d’oeuvres as you mingle and engage in conversations with like-minded professionals. Don’t forget to strike a pose at our TICE photo booth and capture your favorite moments. We can’t wait to raise a glass with you at TICE 2024!

D A Y 2 June 5, 2024 WEDNESDAY

AI in Action: How

New Tech Is Transforming L&D

During this keynote panel discussion learning and development (L&D) leaders will discuss the transformative power of artificial intelligence (AI) in their field. Our group of seasoned L&D professionals will share their insights and real-world experiences on leveraging AI in their work. From content creation and personalization to coaching and administrative support, discover how AI is impacting the L&D landscape.

This engaging session promises to explore the future of workplace learning through discussions on AI-powered virtual assistants, predictive analytics, adaptive learning technologies and more. Join us as we navigate through the complex relationship between AI and L&D and the boundless possibilities that AI holds for the future of industry.

Panelists:

1. Dr. Tom Whelan, Director of Corporate Research Training Industry, Inc. (Moderator)

8:30 AM –9:30 AM

2. Samantha Straede, CPTM, Learning and Development Leader Deckers Brands

3. Michelle Echevarria, CPTM, Director of Learning and Development JBS International, Inc.

4. Jenessa Jacobs, CPTM, Director of Training Second Avenue Realty Florida

5. James Robles, CPTM, Training and Enablement Specialist HID Global

Aaron Delgaty

The Starr Conspiracy

Loren Sanders, CPTM

FEATURED SESSIONS

Let’s Move Beyond BS Metrics

Proving the Impact of Training

Imagine if you took a more innovative approach to learning measurement and looked through the lens of cultural anthropology. What if you considered the human condition? What gets people interested, what makes them tick, and what makes learning stick? Traditional metrics can fall short, providing only superficial insights that miss the essence of the employee’s point of view. Looking at learning from a different angle brings a fresh perspective. It uncovers insights that re-frame the way we look at evaluating learning programs and enhance the long-term success of both programs and people.

In this session, we will dive into the art and science of measuring the employee learning experience by leveraging the tools of cultural anthropology, which can revolutionize your approach to metrics. Together we co-create a new type of measurement design, one that considers the human at the center of what we are trying to accomplish. You will leave the session with a modernized way of creating metrics that have meaning and it won’t stop there. We will share what we do together by consolidating each group’s ideas and providing them to the attendees as a follow up.

Consider the transformative potential!

This interactive session will be workshop style and will allow participants to:

• Go below the surface of traditional metrics and discover meaningful stories and cultural dynamics embedded in learning experience measurement.

• Bridge the gap between the data and emotions in the learner experience, while creating your own version of meaningful metrics through workshop activities.

• Adapt and customize your learning programs to cater to diverse needs which will result in higher overall engagement and retention.

• Assess the real impact of your programs and enhance your data-driven decision making skills.

Roxlo Coaching and Consulting

Learning made easy

with Litmos learning solutions

Boost careers with L&D training

with

FEATURED SESSIONS

The High Cost of Tedium: How to Grow Training With Automation

Streamlining Technology and Innovation

Training teams spend thousands of hours every quarter completing tedious but critical tasks. We don’t have to live like this in 2024. Artificial intelligence (AI)-powered solutions can be excellent at automating event creation, communications, resource management and other core tasks. But what can you do with all of the time saved?

During this session, John Peebles, CEO of Administrate, will reveal how large, complex enterprise teams are deploying automation, AI and efficiency-focused strategies to grow training volume without adding more work and open new revenue opportunities.

In this interactive session, attendees will:

• See where enterprise training teams are wasting the most time.

• Explore automation tools you can use to give yourself back hundreds of hours.

• Real examples of how teams like Siemens and Roche are growing training thanks to automation.

Sponsored by

Pam Moyer, CPTD

Origami

Risk

FEATURED SESSIONS

Sweet Success: Repurposing Learning Content With the Cupcake Method

Delivering Training That Sticks

Who doesn’t like cupcakes? They’re sweet, they’re great for every occasion, and with just a change of toppings, you can create a perfect cupcake for any occasion. Join us in this session to explore how the “cupcake model” can guide you to scale your learning content and improve your workflows.

In this presentation by Pam Moyer, CPTD, director of learning and enablement at Origami Risk, an insurance and risk services company, you will be given a walkthrough of their strategy for developing and sharing re-used learning assets for multiple learner personas. The “cupcake” approach uses three separate environments to enable learner-specific training content for clients, partners and staff. You will walk away with new ideas for re-using learning content for different audiences, and you may even pick up a tasty treat along the way.

In this session, you will learn how to:

• Describe the “cupcake model” for content design.

• Discover how the “cupcake model” can improve your workflow and your ability to scale your content development and maintenance.

• Assemble an action plan to experiment with this concept on one of your future projects.

Sponsored by

FEATURED SESSIONS

A New Skills Taxonomy to Bring Hearts and Minds to Work

Future-Proof Your Workforce

Companies hedging their bets on hard skills to the detriment of company culture is a story as old as capitalism. But what they overlooked then and now is that soft skills aren’t just cultural currency — they’re the key to unlocking growth potential for individuals and companies alike. Join us for a sciencepacked session where we’ll uncover how to strike the perfect balance in your company’s skills inventory and develop a new core skills taxonomy for the future of work.

During this talk, your speaker Andrew Hibschman, vice president of customer success at SkillCycle, will unveil a novel skills taxonomy that harmonizes hard and soft skills to boost individual and organizational growth.

In this session, attendees will learn how:

• Emphasizing both hard and soft skills can lead to a more adaptable and resilient workforce.

• Organizations focusing heavily on hard skills risk undermining their cultural and growth potential.

• Soft skills are not just supportive, but essential to leveraging the full potential of hard skills in any role.

• A platform can integrate performance management, talent development and coaching to nurture these essential skills.

Sponsored by

Andrew Hibschman

TRAINING INDUSTRY READERSHIP AND EDITORS’ AWARDS

Join us as Training Industry’s editors and leaders honor the top contributors to Training Industry Magazine and TrainingIndustry.com.

Your ticket to the Training Industry Readership & Editors’ Awards Luncheon is included in your TICE registration.

2024 NOMINEES

Allen Cowherd The Barico Company

Andrea Whittaker Mars, Inc.

Bob Mosher APPLY Synergies

Dr. Carole Embden-Peterson Mitsubishi Electric Trane HVAC

Caroline Sheridan and Ed Johnson Sheridan Worldwide and PushFar

Cijaye DePradine, CPTM Best Buy Canada

Emily Newton Revolutionized

Ingrid Christensen INGCO International

Jo Kho Visuer

Julia Phelan, Ph.D. To Eleven

Lily Zheng DEI Speaker, Strategist and Consultant

Lindsey Clayton Caterpillar, Inc.

Mike Schultz and Frank Cespedes RAIN Group and Harvard Business School

Mike Szczesny EDCO

Dr. Paul Leone Consultant and Training Industry Courses Instructor

Scott Barber GP Strategies

Somya Dwivedi-Burks, Ph.D., CPTM Learning Strategy Consultant

Stéphanie Baron Kahler Communications

Steve Felson Home Franchise Concepts

Vivian Rohleder Cboe Global Markets

Become a TrainingIndustry.com contributor.

ROUNDTABLE DISCUSSIONS

Led by expert facilitators, TICE roundtable discussions focus on the latest trends and industry topics. As a participant, select a topic of interest and join a personal, thought-provoking discussion. Use this opportunity to share your own personal challenges and experiences with your peers.

COACHING AND FEEDBACK

Effective coaching and feedback are essential for nurturing talent and driving performance improvement. Join this roundtable to exchange strategies and best practices for cultivating a culture of continuous feedback, empowering managers to develop their coaching skills, and fostering employee growth and development.

COMMUNICATING WITH STAKEHOLDERS

Effective communication with stakeholders is essential for gaining support and alignment for L&D initiatives. Join this roundtable to share strategies and tactics for communicating the value of learning and development, building strong relationships with key stakeholders, and aligning training objectives with organizational priorities and goals.

CREATING A CULTURE OF LEARNING

Fostering a culture of continuous learning is essential for driving innovation and adaptability within organizations. Join this roundtable to explore strategies for creating a learning-centric culture, including leadership support, employee engagement initiatives, and the integration of learning into everyday workflows and processes.

DELIVERING TRAINING THAT STICKS

Ensuring training resonates with learners and leads to lasting behavior change is a key challenge for L&D professionals. Join this roundtable to explore innovative approaches and techniques for designing and delivering training that sticks, and interactive learning methods to maximize retention and application.

L&D’S ROLE IN CHANGE MANAGEMENT

Navigating organizational change requires effective change management strategies and support mechanisms. Join this roundtable to discuss the role of L&D professionals in facilitating change, building change readiness among employees, and leveraging training and development initiatives to support successful change implementation and adoption.

LEADERSHIP TRAINING CHALLENGES AND SOLUTIONS

Developing effective leadership skills is paramount for driving organizational growth and success. Join this roundtable to discuss common challenges faced in leadership training, such as engagement, scalability, and relevance, and explore innovative solutions and best practices for designing and delivering impactful leadership development programs.

PROVING THE IMPACT OF TRAINING

Demonstrating the business impact of training is essential for securing buy-in and investment from stakeholders. Join this roundtable to share methodologies, metrics, and success stories for effectively measuring and communicating the ROI of training initiatives, showcasing their value in driving employee performance, productivity, and organizational outcomes.

STREAMLINING YOUR WORKFLOW WITH AI

AI technologies offer powerful tools for automating and optimizing L&D workflows, from content creation to delivery and evaluation. Join this roundtable to explore practical applications of AI in streamlining L&D processes, increasing efficiency, and freeing up time for strategic planning and innovation in training and development initiatives.

UPSKILLING AND THE ROLE OF COMPETENCY MODELING

As the workforce evolves, upskilling employees to meet changing job demands is critical for organizational success. Join this roundtable to discuss the role of competency modeling in identifying skill gaps, designing targeted upskilling programs, and aligning training initiatives with strategic business objectives to future-proof your workforce.

USING AI TO CREATE TRAINING CONTENT

Artificial intelligence presents exciting opportunities for revolutionizing the creation of training content. Join this roundtable to explore how AI technologies such as natural language processing, machine learning, and chatbots can be leveraged to automate content generation, personalize learning experiences, and enhance learner engagement and outcomes.

BREAKOUT SESSIONS

WEDNESDAY | JUNE 5

Navigating the AI Wave: Strategies for Successful eLearning Development Integration

Michelle Echevarria, CPTM

JBS

International, Inc.

AI in eLearning has proven to enhance content personalization and media production with reports indicating that AI can reduce content development time by up to 40% and increase learner engagement by one-half. Given that the eLearning market is expected to exceed $375 billion by 2026, it is paramount for industry professionals to stay abreast of leading-edge technologies that can significantly enhance efficiency. In this session, Michelle Echevarria, director of L&D for a Washington, D.C. based firm, will demonstrate how AI can help with a myriad of tasks from analysis to evaluation.

Crabtree Ballroom Salons A-C 1:30 PM – 2:15 PM

Streamlining Technology and Innovation

Optimizing Learning: Strategies for Effective and Efficient Training Delivery

Pam Ramsbott Litmos

Balancing impactful content delivery with engaging learning experiences to enhance business performance is no easy feat. Join us in this session as Pam Ramsbott, global head of talent development at Litmos, explores how L&D professionals can design training that is effective and efficient, and maximizes learning retention and application.

Accelerate Your Skills Framework: Personalizing and Creating Opportunities

Keith Winer Learning Pool

Utilizing skills to achieve peak performance is an aspiration for many organizations, but it isn’t easy to know where to start. Join the head of solutions engineering in North America, Keith Winer, as he discusses how organizations can leverage artificial intelligence (AI)-driven skills sets to build and implement a skills framework that can better enable learning leaders to use skills data to enhance career growth, improve how organizations operate and promote equal opportunities.

1:30 PM – 2:15 PM 1:30 PM – 2:15 PM

Crabtree Ballroom Salon D

Delivering Training That Sticks

Crabtree Ballroom Salon E

Future-Proof Your Workforce

Shift Happens: Embracing Change Management in L&D for Organizational Success

Brandy Ford, CPTM FM Global

Change is inevitable in organizations, and the L&D function is crucial in supporting successful change initiatives. This presentation explores the change management principles and how they can be explicitly applied to L&D programs. Brandy Ford, FM Global’s assistant vice president and manager of strategic learning projects and analytics, will equip attendees with practical tools and actionable insights to successfully navigate organizational shifts, foster a culture of continuous learning, and drive impactful change within their organizations.

Maximizing Impact: Strategies for One-Person L&D Teams

David L Jackson III HealthPoint

Dive into this session, designed for L&D professionals juggling multiple roles with scarce resources. This session will spotlight practical and actionable strategies that address challenges faced by solo educators in the corporate world. David L. Jackson III, director of talent pathways and learning at HealthPoint, will uncover best practices to managing training in a team of one. Attendees will learn tailored methods for one-person L&D teams, and how to leverage efficient tech tools and enhance creativity and efficiency.

1:30 PM – 2:15 PM 1:30 PM – 2:15 PM

Crabtree Ballroom Salons F-H

Magnolia and Dogwood

Maintaining Strategic Alignment Future-Proof Your Workforce

Hello, I’m...Your Next Hire.

Megan R Bell, MPM, PMP

Blue Cross NC

Learning professionals invest their time and energy into designing and delivering training to advance the career of others, yet they frequently struggle to convey a strong brand that promotes their own skills and capabilities. In this session, Megan R. Bell, MPM, PMP, manager of division operations at Blue Cross N.C., will share actionable tips to enhance your LinkedIn profile for recruiters, polish your resume for hiring managers and perfect your elevator pitch for that next networking opportunity.

How Marriott Drives Consistency in Global FrontLine Leadership Development

Katie Sheketoff

Marriott International

Jacob Nikolau

NovoEd

Few organizations have the opportunity to impact equitable access to professional development like Marriott International. With hotels in over 130 countries across 32 different brands from basic to luxury, Marriott has made it a mission to create a skilled front-line management team, invested in supporting the growth of their staff. In this session, Marriott’s director of global leadership development, Katie Sheketoff, and Jacob Nikolau, NovoEd’s head of product marketing, will share how Marriott and NovoEd partnered to address the unique challenges of launching a global program.

1:30 PM – 2:15 PM 1:30 PM – 2:15 PM

Willow and Sycamore Creedmoor

Essential Skills for Learning Leaders Building Effective Leaders

Your L&D Career Story: Crafting Your Narrative to Align With Your Professional Goals

Dr. Amy DuVernet, CPTM

Training Industry, Inc.

Your career story is more than a list of your experiences — it’s a strategic tool for positioning yourself as an expert and emphasizing alignment with your career aspirations. Yet without deliberate consideration and practice, your learning and development (L&D) career story may fail to showcase your full potential. In this interactive session, Dr. Amy DuVernet, Training Industry’s director of training and development, will share actionable strategies for articulating your career journey and emphasizing your expertise through impactful storytelling.

Build Your Internal Argument to Connect Performance and Learning

Keith Metcalfe

Acorn Performance LMS

Today, organizations are bogged down by their weakest link — smart people who could be operating at their full potential but aren’t. Without connected learning and performance programs, learners don’t know how to improve, leaders struggle to give meaningful feedback, and organizations are wasting time, energy and resources on failed competency initiatives. During this session, Keith Metcalfe from Acorn Performance LMS will show you how to get internal sponsorship to connect your performance and training initiatives to support your organization’s learners.

3:45 PM – 4:30 PM

Crabtree Ballroom Salons A-C

Essential Skills for Learning Leaders

3:45 PM – 4:30 PM

Crabtree Ballroom Salon D

Maintaining Strategic Alignment

Why Language Learning Should Be an Essential Element of Your Training Program

Lauren Sterwerf Babbel for Business

Good communication is the foundation of every safe and high-functioning organization — and it’s happening in many languages. Are the diverse needs of your employees being met with your current training programs? In this session, Lauren Sterwerf, head of customer success, Americas, at Babbel for Business, will share why language training for employees is important and walk through the ways language learning can help solve pain points across industries.

The Energy of Belonging: 9 Research-Based Ideas to Spark Workplace Community

Wendy Gates Corbett, CPTD

Duke University

We think belonging is this big, heady concept that requires an expensive, organization-wide transformation initiative. Not so! Every single employee can spark belonging right now wherever they sit in an organization. In this fun, interactive program, Wendy Gates Corbett, CPTD, adjunct professor of leadership and management at Duke University, will bring belonging out of our heads and into our hands by equipping us with (at least) nine ideas we can use to generate the energy of belonging.

Crabtree Ballroom Salon E 3:45 PM – 4:30 PM

Future-Proof Your Workforce

Crabtree Ballroom Salons F-H 3:45 PM – 4:30 PM

Essential Skills for Learning Leaders

Using Clean Language to Create Inclusive Training

Marjorie Van Roon, CPTM

Best Buy Canada

Training content can sometimes be open to misinterpretation and can cause misunderstanding and/or confusion. This presentation will help learning professionals look at the words they use and ensure they are leaving little room for interpretation. In this session, Marjorie Van Roon, CPTM, will share how to use clean language, a powerful communication tool, to create engaging and effective training content. You will be able to use techniques to create training content that is more learner-centered, unambiguous and impactful.

Supporting the Learning Needs of Deskless Workers

Paul Smith

Baker Construction Enterprises

The needs of a deskless worker in a factory are different than the needs of a deskless worker cleaning hotel rooms or a construction worker actively engaged on the 32nd floor of a 40-story building. Reality is deskless workers cannot be treated as one group — they must be supported individually. In this session, Paul Smith, head of co-worker development at Baker Construction Enterprises, will share how they leveraged multiple engagement methods to support the learning of their deskless workers.

3:45 PM – 4:30 PM

Magnolia & Dogwood

Creating Engaging

Learning Experiences

3:45 PM – 4:30 PM

Willow & Sycamore

Delivering Training That Sticks

Learning Metrics: How to Measure the Impact of Organizational Learning

Ajay Pangarkar

CentralKnowledge

How can L&D leaders know their learning initiatives are making a difference to employee and business performance? And how should they take a data-driven approach? During this session, Ajay Pangarkar, performance strategist at CentralKnowledge, will share how to measure on-thejob behavior change resulting from learning as well as leveraging key operational metrics. Pangarkar will also share how to use learning analytics to credibly assess ROI and results to adopt a data-driven approach to learning.

3:45 PM – 4:30 PM

Creedmoor

Proving the Impact of Training

Find Your Skill Mate — A New Approach to Mentorship

Maggie Redling

Wrestling With Talent

Coleman Williams

Wrestling With Talent

Traditional mentorship often follows a structured model that may not always resonate with the complexities of the modern business world. This session introduces a paradigm shift that redefines the essence of mentorship as a collaborative partnership rooted in shared energy, purpose and complementary expertise. Join Wrestling With Talent’s co-founders and training experts, Maggie Redling and Coleman Williams, to explore the innovative concept of “skill mates” — individuals who share similar aspirations and energy, and possess distinct talents that complement and amplify each other.

4:45 PM – 5:30 PM

Crabtree Ballroom Salons A-C

Essential Skills for Learning Leaders

Can You Hear Me Now?

Virtual Reality, Diversity, Inclusion, Accessibility

Dr. Christine Janssen

Edstutia

Dr. Yogini Joglekar Edstutia

Higher education and professional development are two of the top five areas that will be impacted by VR — yet the rush to VR could end up excluding close to 1.3 billion workers with disabilities worldwide because of the technology’s heavy reliance on audiovisual cues and handheld/ wearable hardware. In this session, Dr. Christine Janssen, founder and CEO of Edstutia, will focus on two interrelated questions about VR and DEI: How can L&D practitioners make learning and collaborating in VR more inclusive, and how can we leverage the empathy building potential of immersive technologies.

4:45 PM – 5:30 PM

Crabtree Ballroom Salon D

Streamlining Technology and Innovation

Sharing Your Business Value: A Guide to Creating a Learning Annual Report

Ronda Bowman

Stanley Black and Decker

Katherine Pena

Stanley Black and Decker

Clear objectives, a solid design, the right delivery mode and a measurement plan are key ingredients for successful learning programs, but how can you ensure you’re communicating the overall value to your organization year in and year out? In this session, Stanley Black and Decker’s vice president of learning, Ronda Bowman, and learning program manager, Katherine Pena, will discuss how learning professionals can share value to the business as a strategic partner, enhance their own learning, and strengthen their L&D strategy through the creation of a learning annual report.

4:45 PM – 5:30 PM

Crabtree Ballroom Salon E

Maintaining Strategic Alignment

Quantifying Success: Using Data to Assess Training Program Impact

Rob Taylor Ironpaper

How do you determine if your training program successfully changed behaviors and closed knowledge gaps? Guessing or relying solely on one survey post-training can provide incomplete data and miss a large part of the story. In this session, Rob Taylor, director of organizational development at Ironpaper, will share key insights and proven best practices related to effectively measuring training effectiveness. Attendees will leave with the knowledge to identify key metrics to measure before training design and how to gather and analyze survey data effectively in their organizations.

Merging Two Maps: Bringing Together Skills Mapping and Psychological Safety

Kristin Davis, CPTM Wake County Government

Employees in work environments that prioritize psychological safety and DEI feel more comfortable being their authentic selves. Merging psychological safety and DEI with skills mapping can support an innovative and sustainable workplace where employees can share their views, backgrounds and knowledge. In this session, Kristin Davis, training supervisor within health and human services at Wake County Government, will share trusted methods for driving psychological safety awareness and a cultural transformation that improves employee retention and engagement.

4:45 PM – 5:30 PM

Crabtree Ballroom Salons F-H

Proving the Impact of Training

Magnolia and Dogwood 4:45 PM – 5:30 PM

Delivering Training That Sticks

Leadership Development Programs: Measuring the Unmeasurable

Heather Balcerek, CPTM Maximus

Measuring the impact of leadership development programs is one of the hardest things to do in the L&D space. In this session, Heather Balcerek, CPTM, senior manager of corporate L&D, will share key insights on how to set up an executive development program with components from internal tools, outside vendors and cross-functional partnerships. Attendees will walk through aligning their program with the goals of the business, department and learner to ensure strategic alignment and leadership buy-in.

No Budget? No Problem! — A Back to Basics Approach to Designing a Training Program

Cathie Logan

Everest Insurance

Jeannie Szombathy

Everest Insurance

Doing more with less is a phrase that all training professionals are familiar with. Training is needed and expected, yet most project teams forget to allocate money for training expenses. As a result, we’re often challenged to design an engaging training program with no budget. During this workshop, Everest Insurance’s vice president of claims operations, Jeannie Szombathy, and director of operations and systems, Cathie Logan, will exchange practical ideas and tips that all trainers can use to design and deliver a robust training program using tools already at hand.

4:45 PM – 5:30 PM 4:45 PM – 5:30 PM

Willow and Sycamore

Building Effective Leaders

Creedmoor

Creating Engaging

Learning Experiences

NETWORKING BBQ

Join us at The Pit, an iconic Raleigh spot nestled in the heart of downtown’s warehouse district, to experience the authentic flavors of North Carolina’s barbecue.

Following two days of immersive learning, unwind with us for an evening of networking and entertainment. It’s the perfect opportunity to catch-up with old colleagues and forge new connections after a productive day of learning. Don’t miss out on this opportunity to mingle and enjoy the local flavor of Raleigh’s barbecue scene.

Your admission to the networking event is included in your TICE registration! Please wear your name badge, this is your ticket to the event.

Transportation is provided. Chartered buses will leave from the north hallway exit near the Glenwood ballroom at the Raleigh Marriott Crabtree Valley starting at 5:30 p.m.

Sponsored by

D A Y 3 June 6, 2024 THURSDAY

KEYNOTE

Evolve. Or Else. The Path to Becoming Trusted Learning Advisors

Dr. Keith Keating

Chief Learning Officer

BDO Canada

Since the inception of formalized workplace learning, learning and development (L&D) has been taking orders from company stakeholders outside of training. We sat by while others called shots, made the decisions, and told us how, when, why and what type of learning interventions we would use in our organizations.

But progress requires change. We can choose the familiar path that is safe and comfortable as order takers, or we can rise to the occasion and be the agents of change that our stakeholders, learners and organizations need us to be — trusted learning advisors.

As we head into the next evolution of the way work is accomplished, the opportunity for L&D to demonstrate value within the organization is going to be pivotal in the ultimate success or failure in navigating digital transformation, talent development and the future of work.

Join Dr. Keith Keating, a distinguished chief learning officer and visionary author behind the award-winning book, “The Trusted Learning Advisor,” in this compelling and insightful session where he will illuminate L&D’s evolutionary journey and unveil three pivotal strategic methodologies crucial for L&D leaders to secure their influential presence at the decision-making table.

The future of work belongs to L&D. Evolve or else. The choice is ours. THURSDAY

8:30 AM –9:30 AM Glenwood

BREAKOUT SESSIONS

THURSDAY | JUNE 6

Empowering Tomorrow’s Leaders: Developing and Delivering a Learning Path to Success

Joe Dell Cortland

Itati Martinez Cortland

In an era defined by rapid change and dynamic challenges, preparing the next generation of leaders is paramount. In this session, you can gain insight into the key principles and best practices needed to nurture emerging leaders and equip them for success in today’s complex world with Cortland’s senior director of talent development, Joe Dell, and senior talent development manager, Itati Martinez, as they guide participants through a range of essential topics for creating and sustaining a culture of leadership development.

9:45 AM – 10:30 AM

Crabtree Ballroom Salons A-C

Building Effective Leaders

Beyond the Buzz: Real-World Examples of AI in L&D

Sammir Inamdar

Enthral.ai

Sanjay Advani Enthral.ai

In an era where artificial intelligence (AI) permeates every facet of our professional landscape, understanding its impact is paramount for the future of work. In this session, your speakers from Enthral.ai, Sammir Inamdar, cofounder and CEO, and Sanjay Advani, strategic advisor, will inspire you with real-world examples of actionable strategies and proven methodologies to unlock L&D success with AI!

From Bedrock to Breakthrough: Aligning Core Values and Competencies to Foster a Culture of Learning

Dr. Kristal Walker, CPTM Sweetwater Sound

Fundamental company values are the bedrock for unlocking employee potential and sustainable performance. In this session, Dr. Kristal Walker, CPTM, senior vice president of human resources, delves into effective strategies for establishing and aligning organizational competencies to core values in a way that fosters a dynamic learning culture. You’ll leave this session with practical tools to bring your L&D strategy to life.

9:45 AM – 10:30 AM

Crabtree Ballroom Salon D

Streamlining Technology and Innovation

Crabtree Ballroom Salon E 9:45 AM – 10:30 AM

Future-Proof Your Workforce

AI and Agile: Simplifying Training in a Fast-Paced World

Dr. Bill Brantley, CPTM BAS2A

In today’s fast-paced work environment, traditional training methods can struggle to keep up with the constant changes faced by businesses and employees alike. Join Dr. Bill Brantley, CPTM, chief learning officer of BAS2A, for an insightful discussion on how artificial intelligence (AI) coupled with agile project management — a flexible, quick-response planning method — can transform the setup and delivery of training initiatives.

Is Training

Really the Answer?

How to Identify if Training Is the Best Solution

Thomas Fenstermacher, CPTM Trellis RX

As learning leaders, we find ourselves on the receiving end of training requests. We react to the requests of our leadership and always say yes to their requests. These requests can run the gamut from simple one-off interventions to major companywide initiatives. In this session, Thomas Fenstermacher, CPTM, training director of Trellis Rx, will examine techniques for quickly analyzing whether a problem can (or should) be solved by training and next steps for different circumstances (including how to politely decline a request).

9:45 AM – 10:30 AM 9:45 AM – 10:30 AM

Crabtree Ballroom Salons F-H

Streamlining Technology and Innovation

Magnolia & Dogwood

Maintaining Strategic Alignment

Personalize It! Curating Authentic, Equitable Learning Opportunities

Maggie Layfield NetSupport

We often have limited data on our learners beyond their resumes. As a result, our instructional content is often designed around the “ideal employee” and what they’re learning rather than on who the learners are and what they need to succeed. In this session, Maggie Layfield, vice president of sales for NetSupport, will dive into the six pillars of personalized learning, and review adaptive learning content and activities that incorporate these elements.

Branding Talent Development: A Strategic Skill for Engagement and ROI

Gregory Rider, CPTD EmblemHealth

Many L&D leaders aren’t familiar with “branding learning.” This can be due to lack of know-how or the unwritten rule for not engaging in such perceived “salesy” behavior in a more serious organizational climate. With the help of a self-assessment, Gregory Rider, CPTD, director of corporate compliance for EmblemHealth, will help attendees gauge their “branding IQ:” the ability to describe the attributes, target audiences, messages and touch points important for learning in their organizations. They will share best practices, tips and strategies to grow an authentic, unique and compelling brand for L&D departments.

9:45 AM – 10:30 AM 9:45 AM – 10:30 AM

Willow & Sycamore Creedmoor

Creating Engaging Learning Experiences

Essential Skills for Learning Leaders

Driving Operational Maturity With Practical Process Improvement: Case Study

Chris Cassell, CPTM

Align Technology

Paige John

Align Technology

Becoming a valued business partner and attaining strategic alignment requires having a trusted process. The training operations team at Align used the results of an internal, team-driven, audit process to create a continuous improvement roadmap aimed at driving operational maturity in our training processes. In this session, Align’s director of sales training operations, Chris Cassell, CPTM, and program improvement specialist, Paige John, will review the steps they took to complete an audit and prioritize their team’s focus, and two key improvements they made.

Harmonizing to Accelerate Learning Operations: How to Retool to Save and Improve Lives

Paul Greenstreet Merck

Heidi Milberg, CPTM GP Strategies

Learning leaders have tried various business models: decentralized, federated or centralized; insourced or outsourced; and onshore, nearshore or offshore. Many of these leaders jump to different solutions like Goldilocks, however, successful change takes support and buy-in from stakeholders and for employees to realize the benefits. In this session, Merck’s global learning operations lead, Paul Greenstreet, and GP Strategies’s vice president of learning solutions, Heidi Millberg, will share how Merck’s learning operations team harmonized, optimized and accelerated operations.

11:00 AM – 11:45 AM

Crabtree Ballroom Salons A-C

Essential Skills for Learning Leaders

11:00 AM – 11:45 AM

Crabtree Ballroom Salon D

Maintaining Strategic Alignment

Automation for Training Coordination: A Case Study

Becky Adams McAdams

Emily Giglio McAdams

“Automation” is a trendy term that’s relevant to almost every industry in our world of work — but what can automation do for the training function? In this case study, the McAdams Training Team will highlight how they use automation to streamline messy real-time tasks and how to map this process with an automation consultant. They will cover how they identify workflows suitable for automation and how to map your process.

I Measured and Evaluated — Now What? 4 Steps to Building

a Robust Learning Analytics Program

Christopher Massaro, CPTM Alight Solutions

Measurement and evaluation are an important part of any organization’s learning strategy. The data gathered from these initiatives are a crucial part of decision-making, budgeting and strategic planning. In this session, Christopher Massaro, CPTM, human resource (HR) manager of L&D at Alight Solutions, will provide a simple, four step process to creating a foundation to either build or improve your learning analytics program.

11:00 AM – 11:45 AM 11:00 AM – 11:45 AM

Crabtree Ballroom Salon E

Streamlining Technology and Innovation

Crabtree Ballroom Salons F-H

Proving the Impact of Training

Building Multiple Curriculums by Changing Your Questions

Barry Nadler FIS

What do you do when you’re asked to create a full curriculum of courses for new team members when you don’t have a lot of time to provide a solution? And how do you handle teams that don’t want to respond to requests because they don’t feel they have the time? In this session, Barry Nadler, senior learning consultant at FIS will explore the new question, the process he went through and the results he was able to deliver — mostly as a one-person team.

Quest for Excellence: Unleashing Team Potential

Samantha Thomas Activision Blizzard

John Reynolds Activision Blizzard

Embark on an epic journey of collaboration and innovation with “Quest for Excellence.” This immersive session draws from the thrilling world of “Dungeons & Dragons” to revolutionize the way your teams work together. Participants will assume dynamic roles — warrior, thief, wizard and more — employing their unique skills to collectively tackle challenges. Activision Blizzard’s director of L&D, Samantha Thomas, and instructional designer, John Reynolds, will harness the power of play to demonstrate how to build a high-performing team that thrives on shared victories and collective growth.

11:00 AM – 11:45 AM

Magnolia & Dogwood

Creating Engaging Learning Experiences

Creedmoor 11:00 AM – 11:45 AM

Delivering Training That Sticks

10 Tips to Successfully

Avoid Content Bloat in

Your

Learning Content

Rick At Lee Truist

Dee Combs Truist

As L&D professionals, we all love creating new learning experiences — that’s the fun part. Managing all that new content we create afterward is not as much fun, but it’s just as important. In this session, Truist’s director of learning design and content, Rick At Lee, and content and quality manager, Dee Combs, will share ten tips for gathering your learning content and managing it more successfully moving forward.

12:00 PM – 12:45 PM

Crabtree Ballroom Salons A-C

Essential Skills for Learning Leaders

The Key to Succession Planning and Why

It’s Vital for Every Organization

Hope Knowles

Priority Technology Holdings, Inc.

Tamara Menteshashvili

Priority Technology Holdings, Inc.

As a learning leader, it’s important to understand the fundamental objectives, key terminology and concepts of succession planning and the skills needed to construct a comprehensive succession plan. This practical knowledge can empower you to build robust succession plans that drive organizational success. Join Hope Knowles, director of L&D and Tamara Menteshashvili, lead instructional designer at Priority Technology Holdings, as they explores the key to succession planning, and why every organization should develop a functional succession planning strategy.

12:00 PM – 12:45 PM

Crabtree Ballroom Salon D

Building Effective Leaders

Empathy: The Secret Ingredient to Designing Exceptional Learning Experiences

Jennifer Yaros

Cinecraft Productions

Creating learning experiences is like baking a cake. With the right balance of ingredients — learning objectives, scenarios, graphic design, accessibility, knowledge checks and game elements — learning leaders can whip up engaging and effective training. In this session, Jennifer Yaros, learning consultant at Cinecraft Productions, will share how to add flavor to your training design with this powerful ingredient, and how to use an empathy map to mix it into your design process.

Shifting From Onboarding to Everboarding: Lessons From Top Gun

Amber Watts

Magnet Medical

Many organizations aspire to cultivate a learning culture in a virtual world — however, once onboarding ends, engagement starts to dwindle. Post onboarding, new hires are expected to be proficient in their roles, yet very often, they still require additional learning and support. In this session, Amber Watts, director of learning and talent at Magnet Medical, will draw inspiration from “Top Gun” (not the movie, but the actual naval flight academy) as she shares how to embrace a continuous learning experience with the new hire in the pilot’s seat.

12:00 PM – 12:45 PM

Crabtree Ballroom Salon E

Creating Engaging Learning Experiences

12:00 PM – 12:45 PM

Crabtree Ballroom Salons F-H

Future-Proof Your Workforce

Training Integration Over Intervention: 5 Processes to Maximize Your Impact

Jenessa Jacobs, CPTM

Second Avenue Realty Florida

Integration is the act of combining or adding parts to make a unified whole. Training integration is adding the process of learning and recall to the employee experience, instead of stopping, slowing or removing resources from the flow. In this session, Jenessa Jacobs, CPTM, director of training at Second Avenue Realty Florida, will share valuable insights into restructuring approaches concerning key areas such as developing business acumen, managing training requests, curating content effectively, optimizing instructional design and leveraging mentor programs.

When Your Subject Matter Expert Isn’t a Training Expert

Danielle Shimp

Tyson & Mendes

This session will offer strategies for rapidly enhancing and upskilling your subject matter experts’ (SMEs’) training abilities in virtual settings. Integrating SME-led training into your L&D programs can optimize efficiency and offer a unique, credible perspective for learners. Danielle Shimp, education and training director at Tyson and Mendes, will share and demonstrate techniques for upskilling SMEs to engage their audience and boost learning retention.

12:00 PM – 12:45 PM

Creedmoor

Maintaining Strategic Alignment

Magnolia & Dogwood 12:00 PM – 12:45 PM

Delivering Training That Sticks

COMPANY DESCRIPTIONS

ACORN PERFORMANCE LMS | BOOTH 35

Acorn PLMS (performance learning management system) is a dynamic AI-powered platform that connects performance and learning. It’s the only solution that shows learners how to be successful in their role, guides leaders through productive performance conversations, and ties development plans to organizational goals.

ACTIO LEARNING, INC. | BOOTH 20

Actio is The Learning Strategy Company ℠. Actio engineers game-changing learning strategies and custom training solutions to prepare your employees to achieve your high-value business goals. You’ll see and feel Actio’s passion, collaborative spirit and proven methods every step of the way.

ADMINISTRATE | BOOTH 32

Administrate is a training management system that gives teams back thousands of hours by automating 90% of critical, but time-consuming tasks. They reinvest that time into growth. Administrate works with companies like Roche Diagnostics, Siemens Healthineers and Maersk Training to eliminate error-prone manual tasks.

ANIMAKER | BOOTH 9

Animaker is the market leader in artificial intelligence (AI)-powered video creation and no.1 design product of 2024 by G2. Animaker is trusted by 25 million+ users and thousands of learning and development (L&D) professionals from Fortune 500 and leading global companies. Animaker offers all the

tools you need to explain, inform, train, distribute and measure success.

AXCEL ILT | BOOTH 6

Axcel Instructor-Led Training is a collection of three highly respected brands — Accelebrate, ExitCertified and Web Age Solutions — renowned for their training expertise. With our winning team, we provide a full suite of services and resources to help organizations upskill, reskill and meet the growing demand for professional development.

AXIOM LEARNING SOLUTIONS | BOOTH 26

Who is AXIOM Learning Solutions? Whether your project requires the development of new learning content, adapting or updating existing content, or flexible on-demand learning staff, AXIOM’s unique service structure means we’re responsive to your needs and able to mobilize resources as you need them.

BABBEL FOR BUSINESS | BOOTH 10

Babbel for Business has been at the forefront of corporate language training since 2017. Over 2,000 companies worldwide from a variety of industries have chosen Babbel for Business as the cornerstone of their professional development programs. Choose from 15 languages with lessons tailored to both business and casual situations.

BRIDGE | BOOTH 3

Bridge offers an award-winning learning management system (LMS) and performance platform in one unified experience. Employee development and engagement is at the heart of

everything we do. Design and deliver training programs, and take learning to a new level with tools designed to make conversations about workplace performance easier.

CERTIFIED PROFESSIONAL IN TRAINING MANAGEMENT (CPTM™) | BOOTH 37

The Certified Professional in Training Management (CPTM™) program teaches L&D leaders how to strategically align their training initiatives with business goals. This three-step program covers the key processes of high-performing training departments and the core competencies you need to lead them.

CLASS | BOOTH 13

Class is the next generation virtual classroom developed by Class Technologies Inc., a company founded by edtech pioneer Michael Chasen. Focused exclusively on online synchronous learning and virtual instructor-led training for education, corporate and government. Class enables the active learning of 10 million+ users from 1,500+ institutions worldwide and is the largest provider of virtual classroom software for education.

COGNOTA | BOOTH 27

Cognota is the world’s first purpose-built LearnOps platform for corporate L&D teams, helping L&D leaders transform learning operations into true business impact. Cognota helps teams streamline L&D workflows from training requests to learning measurement all in one platform.

CORPORATE EDUCATION GROUP (CEG) | BOOTH 22

Corporate Education Group (CEG) is a premier provider of talent development

solutions. From assessments to advisory consulting, program design, coaching, training delivery and measurement, we identify the right solutions to unlock business value. Our practice focus is in management and leadership, diversity, equity and inclusion (DEI), project management, business analysis, agile and Scrum, and Lean Six Sigma, and our solutions are delivered in onsite, classroom, virtual, on-demand and blended settings.

DATANGO | BOOTH 12

Datango offers a learning experience platform including an authoring tool for automated documentation, software testing, process automation, eLearning and in-app-support. With our all-in-one solution, you can accelerate software launches, increase user performance and promote knowledge transfer.

D’VINCI | BOOTH 1

d’Vinci is an award-winning custom eLearning and training solutions company. For 30 years, the team has partnered with clients to develop educational websites, resource libraries, games and animations to engage public audiences, improve access to information, and positively influence behavior.

EDSTUTIA | BOOTH 5

Edstutia is an award-winning virtual learning platform and content creator for virtual reality (VR)-enhanced learning experiences. By leveraging experiential reality (XR) in one of the world’s first fully immersive virtual campuses, we take experiential learning to the next level to prepare the workforce of the future for the workplace of the future.

ENTHRAL.AI | BOOTH 4

Enthral is a provider of artificial intelligence (AI)-powered learning management system (LMS) and learning experience platform (LXP) for enterprises. It is best suited for training and upskilling front-line, extended enterprise and employees. 300+ customers and brands, including Microsoft, Bosch, Hersheys, across 65 countries trust Enthral for futureproofing their workforce.

GENOS NA | BOOTH 34

Genos NA is a global team of changemakers using emotional intelligence (EI) to enhance how people connect, communicate and collaborate at work. EI is fundamental to success and relationships in and out of the workplace. Genos Train the Trainer course enables training professionals to implement Genos EI Assessments and EI Training programs.

GP STRATEGIES | BOOTH 30

GP Strategies Corporation is a leading talent transformation provider. By delivering award-winning learning and development solutions, we help organizations achieve meaningful change through their people.

INFOPRO LEARNING | BOOTH 8

Infopro Learning is an award-winning workforce transformation consultancy that unlocks the potential of people to power business performance. As a global leader in talent development and managed learning services, Infopro Learning offers solutions that support the entire lifecycle of learning, from strategy to talent sourcing. Our approach is anchored in innovation, agility and a distinctive performance-

driven design that provides a clear, measurable roadmap for achieving organizational objectives and delivering quantifiable outcomes.

INSTRUQT | BOOTH 17

Instruqt is a flexible, hands-on lab experience that drives adoption and inspires product champions. From demos to training, Instruqt is the secret to immersive education, engaging events and workshops and effective training. Technical educators maximize learning in live and self-led setups.

INTERNATIONAL INSTITUTE FOR LEARNING (IIL) | BOOTH 14

International Institute for Learning (IIL) is a leader in the development and delivery of customized learning programs, online conferences, professional certification credit and preparation courses, organizational learning solutions and consulting.

LEAD IN 30™ | BOOTH 7

Lead In 30™ is a global leadership development training company that transforms every manager’s ability to lead in just 30 days. Utilizing the Leadership Operating System (LeaderOS)™ managers become “The 3rdLeader” by enhancing clarity, alignment and movement toward key results.

LEARNING POOL | BOOTH 18

Learning Pool creates learning experiences that deliver extraordinary outcomes for companies and their people. Global organizations choose Learning Pool for data-driven digital learning solutions that optimize employee performance. Be it for onboarding, upskilling, compliance or the whole business, Learning Pool

helps develop an effective and agile workforce through learning.

LITMOS | BOOTH 25

Litmos develops learning solutions for topperforming companies. Litmos learning solution includes the easiest-to-use LMS, comprehensive content collections and services to support success. Thousands of companies trust Litmos to train employees, customers and partners.

NETSUPPORT | BOOTH 11

NetSupport offers a full range of impactful, award-winning software solutions to support today’s businesses. Our training and instruction solution, NetSupport School, helps companies create more engaging, meaningful training and learning experiences. Visit our booth to see our solution in action!

NICHE ACADEMY | BOOTH 2

Niche Academy is an LMS for organizations who believe people are their greatest asset. Every subscription includes leadership development training. The authoring tool mirrors the learner experience and the reporting tool let’s organizations measure learning outcomes. Its customer service has produced a 95% renewal rate since 2014.

RWS | BOOTH 31

Because one size doesn’t fit all, RWS eLearning tailors the learning experience around your learners, their preferred formats and styles, and their cultural settings to ensure the content is right for everyone, everywhere, every time. Working closely with you from the start to understand everything from nuanced cultural settings to learning formats and styles. Adapt your training content for language and culture.

SAND TECHNOLOGIES

Sand Technologies helps companies and governments optimize their operations and improve their decision-making with advanced data and AI. Our Sand Academy tech-training program enables executives and corporate trainers alike to rapidly upskill their teams in the latest AI, data and digital tools.

SKILLCYCLE | BOOTH 21

SkillCycle has pioneered the first unified platform that combines the best intechnology and human coaching. With a focus on empowering organizational leaders, SkillCycle offers an experience that supports teams, individuals and companies in their development and growth. Backed by human resource (HR) professionals with decades of experience, SkillCycle is dedicated to innovating solutions that ease the burden on people leaders managing complex systems and addressing intricate people issues.

TRAINING INDUSTRY COURSES | BOOTH 37

Training Industry Courses offers a comprehensive suite of certifications, certificates and workshops — including the flagship Certified Professional in Training Management (CPTM™) program — designed to meet the needs of L&D professionals at any stage in their career.

TRAINING ORCHESTRA | BOOTH 28

Training Orchestra’s award-winning Training Management Software is a scheduling system to automate and optimize instructor-led (ILT) and virtual instructor-led training (vILT) operations: session scheduling, resource management, instructor collaboration, cost tracking, reporting and more!

TRIVERA TECHNOLOGIES | BOOTH 36

At Trivera, “experience is everything.” Expert-led IT training is blended with real-world application, offering hundreds of innovative skill journeys for individuals, teams or enterprises. These journeys provide the skills and confidence needed for immediate job readiness. The approach is personal, practical and transformative.

VPS

VPS empowers learners to reach their full potential through innovative training solutions and skills development. We create cuttingedge learning programs that drive performance. Our solutions are designed to work within your technical infrastructure, learning ecosystem and budget to help your organization perform beyond!

WELEARN | BOOTH 29

WeLearn empowers organizations by crafting bespoke learning strategies and solutions tailored to their unique developmental goals. Specializing in content design, development and delivery across digital and instructor-led platforms, WeLearn ensures impactful learning experiences with measurable outcomes, enhancing organizational performance and learner engagement.

WHATFIX | BOOTH 33

Whatfix is a digital adoption platform that enables organizations to maximize software benefits. It acts as an interactive overlay on applications and provides real-time guidance, self-help support and user feedback. Whatfix enables scalable success with technology, maximizing productivity and leveraging data-driven insights for better decision-making.

EXHIBITOR MAP

S AVE THE DATE

JUNE 3-5, 2025

RALEIGH, NORTH CAROLINA