Q1 2019
TRANSXPRESS your news and views
Committed TO CONTINUOUS IMPROVEMENT…
IN THIS EDITION: Welcoming New Faces, page 3 Depot News, page 4 Performance Update, page 8 Introducing the Driver Performance Scorecard, page 9 Getting to Know You: Senior Leadership Edition, page 13
Welcome from the MD Hello Journey Makers, It is an honour to be appointed as the new Regional Managing Director for our Melbourne and Sydney bus operations. As I come up to nearly a month in the job, I would like to thank all of you for making me feel so welcome. While I am not new to Transdev – I have been the Managing Director of our Sydney bus operations since April last year – I am new to Melbourne and I am enjoying learning about our operations here and what each of you see as our challenges and opportunities. Since I commenced in the role I have been struck by the commitment and enthusiasm of our people. Whether I am talking to one of our mechanics in fleet, a driver about to head out on the road or someone from our support services, there is a heartening, shared commitment to delivering the best possible service for our customers. I know this business has faced some significant challenges over the life of its franchise - driver and mechanic shortages, changing traffic conditions, fleet presentation and availability, governance and compliance. However, I am committed to continuing the positive changes introduced by Nikki Allder (our former Acting Managing Director and now Chief Officer for Bus Operations in our region) and supporting the business to strongly position itself for retender. My role is to ensure that we have the right structure, systems and processes in place to support and enable each of you to do your best
work; that we are focused on the fundamentals and delivering what is important to our customers and our client – a safe, reliable and comfortable service. Already this year we have seen our relentless focus on the things that matter have a positive impact. In the first quarter of this year, customer complaints have almost halved, early running is at an all-time low and the positive trend in punctuality and reliability continues. At the same time, we are strengthening our safety culture and appointing new roles within our business to ensure we remain focused on compliance and have strict governance controls in place. We have also established a strong recruitment pipeline of drivers and mechanics, and are continuously improving the way we induct, train and develop our people. Importantly, our order of 100 new buses is underway, with the views of our customers and our people shaping the design. These are shared successes and I thank each and every one of you for the contribution you have made to these achievements. While these outcomes are cause for celebration, we cannot afford to take our foot off the pedal. Keep up the great work and I look forward to continuing to work in partnership with you to deliver the best possible journeys for our customers. IAN CRAIG Regional Managing Director NSW & Melbourne
Upcoming Tender Some staff have recently shared with us a rumour they have read about our existing Franchise Agreement and the upcoming tender. While the formal tender process is yet to commence, we would like to reassure you that we look forward to retendering when our Franchise comes up for renewal and the chance to be on the same terms as the rest of the industry. As a business, we are focused on continuously improving the service we offer to the people of Melbourne and with your support, we have recently been achieving some outstanding results which you can read more about in this edition of TransXpress. We have built a strong partnership with our client, Public Transport Victoria, and we are focused on positioning the business strongly for the future. We will share with you more information about the tender process once it is announced by Government. In the meantime, if you have any questions about the direction of our business or the upcoming tender, please talk to your manager or a member of the senior leadership team.
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Welcome to Transdev We are thrilled to welcome some new starters into the Transdev family this quarter. Please make them all feel welcome!
Ananda Natam Mechanic Doncaster
Charles Elliott Regional Workshop Manager - Doncaster
Makooya Hamidreza Mechanic Sunshine West
Dane Shell Mechanic North Fitzroy
Nick Lefkaditis Mechanic North Fitzroy
David Taylor Workshop Supervisor - Sunshine West
David Webb Mechanic Heatherton
Shane Tuttleby Mechanic Doncaster
Peter Huggett OCC Officer North Fitzroy
Dhanushka Dasanayaka Refueller - North Fitzroy
Simon Meyrick Safety Advisor North Fitzroy
Keith McArtney Head of Fleet & Maintenance North Fitzroy
Wayne Bould Mechanic Doncaster
Welcome to our new drivers! Amandeep Singh Heatherton
Andre Galli North Fitzroy
Andrew Lavery Thomastown
Bill Beruldsen Doncaster
Chirag Sehgal Heatherton
Craig Walton Heatherton
Damien Shave Doncaster
Darren Norton Thomastown
Davide Buccheri Thomastown
Erin Signal Sunshine West
Frank Severo Doncaster
Gurmeet Singh Sunshine West
Harry Sran Keysborough
Ignatius Serrano Thomastown
Imran Al Amoudi Shaik Sunshine West
Kane Cruickshanks Heatherton
Khanh Nguyen Sunshine West
Kumar Trehan Thomastown
Manny Singh Doncaster
Mike El Houwari Thomastown
Nathan Srikamalanathan Doncaster
Pouya Kazemi Doncaster
Prabakaran Mahalingam Heatherton
Ramesh Pandit Thomastown
Rashim Sharma Heatherton
Robert Macfarlane Doncaster
Sai Kudala North Fitzroy
Sam Han Doncaster
Samir Ghobrial Doncaster
Tajinder Singh Sunshine West
Zlatko Damjanoski Doncaster
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Depot News SIMON KROL Regional Manager Doncaster, Heatherton, Keysborough Hello to everyone in Area South! As most of you would be aware I am now looking after our Keysborough and Heatherton depots as well as Doncaster. It’s been a challenge to get around and meet everyone but as things settle down, I am looking forward to meeting as many of you as possible. I’d like to thank the Driver Managers at Keysborough and Heatherton for their ongoing support and for their professionalism during this transition period. It’s been a long hot summer with some especially challenging days with temperatures in the low to mid 40s. I’d like to thank everyone who helped support the drivers by providing water out on the network and providing changeover buses. We can all be proud of our efforts, despite these difficult conditions, in helping the people in our community get to where they need to go. Severe bushfires have affected some of our employees, so we’d like to extend our well wishes to you during this difficult time. Please remember that our Employee Assistance Program (EAP) run by Benestar is available to all our employees and their family members for confidential counselling support. You can phone the Benestar hotline on 1300 360 364. Our gratitude also goes out to all our people who volunteer with firefighting services. Doncaster recently received an additional two articulated buses for the purpose of supporting our high capacity runs such as the route 906 and 907 services. We are currently in the process of a roster change to accommodate these new buses. I’d like to take this opportunity to thank Ross Martin, John Watts and Julian Nugara who have recently moved on from Transdev. We greatly appreciate all the hard work and effort they have put in during their time with the business, assisting operations and keeping our buses out on the road. But
we are excited to welcome Charles Elliot, our new Regional Workshop Manager for Doncaster, Keysborough and Heatherton. Please join me in welcoming Charles and offering him our full support. It is great to see that an increasing number of our people are getting involved in the chat feature on the mytransdev app. We appreciate the enthusiasm and professional conduct of everyone involved. Please be mindful that the chat feature is a work tool and a public forum which is viewed by everyone across our Melbourne business and as such, all language and ideas you convey should be appropriate for the channel and in accordance with our Social Media Policy and mytransdev App Moderation Policy. Our new enterprise agreement has now been approved by the Fair Work Commission and came into effect on the 15th of March 2019. We value the important role our drivers play as journey makers in Victoria and we are pleased that our new enterprise agreement will continue to reflect this. If you have any questions about the new agreement please speak to your Union Delegate or your Driver Manager. A final reminder to please be mindful of the time you spend in changeover cars. Drivers should not take changeover cars to lunch or on personal errands as this leaves us short at the depots. It is understandably very frustrating for other drivers who then start their trip late because there is no changeover car available. Last but not least, I would like to take this opportunity to wish everyone a belated happy International Women’s Day. A special thank you to Mel Browne and Sylvia West for organising a great morning tea and presenting Transdev’s equal opportunity initiatives. Thank you to all the women across our business for your ongoing efforts. We look forward to continuing to work with all of you to improve our practices and facilities to encourage more women to join the Transdev team.
New Bus Project Update: The Latest from the Cab Committee To ensure the views of our people are considered as part of our new order of buses, Transdev established a consultative group called the Cab Committee last year. Since its formation the committee has had the opportunity to review different cab designs and discuss product improvements for the new order of buses. Most recently, the committee held its fourth meeting to review a proposal for a fully enclosed cab. The new design builds upon the existing cab to include a full security screen for our drivers. The design hails from Europe and takes into account interaction with passengers, visibility, ticketing needs, reflection, heat and, most importantly, safety. In our “Have Your Say on our New Buses” survey that was conducted early this year, 71% of our drivers told us that the design and location of the anti-vandal screen was extremely important to them, so we are excited to share that PTV and the cab committee have now signed off on the redesign of the cab. What’s Next? One Volgren bus and one Gemilang bus will be trialled, with committee members testing out the new anti-vandal cab. Feedback will be gathered in writing and then we will enter a trial phase for the new features. Representatives from the Transport Workers Union (TWU) also attended the recent cab committee meeting. 4
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Depot News
MOAZZAM MOHAMMED Regional Manager North Fitzroy, Sunshine West, Thomastown
It is now time to reap the rewards of all our hard work in the form of new enterprise agreements for our drivers and mechanics, significantly improved cleaning services, a heightened safety focus and a refreshed fleet with the Victorian Government’s order of 100 new buses.
Hi everyone. As you are hopefully all aware, I now look after our North Fitzroy, Thomastown and Sunshine West depots. This new role comes with great responsibility and many challenges; however I see it as a great opportunity for all of us to work together towards a common goal. I believe this is an opportunity to synchronise and streamline our processes, increase communication amongst each other and learn from each other so we can ultimately progress together. I urge you all to look out for each other, support each other and be proud to be part of this great team of people working together. As part of this recent realignment of roles, some familiar faces have moved on whilst others have assumed new roles. To those who have left the business, we bid them farewell and wish them all the very best in their new endeavours. To those who have taken on new responsibilities within our teams, please join me in making them feel welcome and providing any support we can. One of the important changes within Transdev Melbourne is the appointment of our Regional Managing Director Ian Craig. We welcome Ian into this role and look forward to his leadership in 2019 and beyond. We have all been working exceptionally hard in recent times, especially our drivers and mechanics who have continually provided support and consistently displayed the resilience that this business will continue to need.
I encourage you all to continue your efforts and to continue to show our customers and clients that we are committed to continuous improvement and strive to do better. I strongly believe 2019 is a significantly important year for Transdev, so please continue to be mindful of our contractual obligations. Please ensure that our buses are not running early at timing points and contract points and ensure myki machines are logged onto correctly. Pre-trip inspections are crucial to ensuring your safety, the safety of our customers and the safety of other road users, so please ensure you complete the Pre-Trip Inspection (PTI) checklist in the Vehicle Log Book in accordance with the instructions in the Employee Handbook, prior to the first run out for each bus. If you discover a defect on your bus while completing a pre-trip inspection or while out on the network, you must complete a Defective Vehicle Report (DVR). Failure to log a DVR and follow the correct procedure puts your safety, the safety of your colleagues and the safety of our customers and other road users at risk. It is also important that everyone reports incidents and hazards in a timely manner so that we can keep you, your colleagues and our customers safe. Every day, the senior management team reviews each incident and ensures thorough investigations are completed as required. These investigations help us continuously improve as an organisation and prevent similar issues from happening again. Safety is our highest priority, so please do not put yourself, your colleagues, your customers or other road users at risk. Please continue to look out for your colleagues and support each other in achieving our goal of providing a safe, on time and reliable service to the thousands of working professionals, students, mums and dads, grandparents, kids, office workers, tradies, etc. who rely on us to get them where they need to go. Thank you for all your support in my various roles within Transdev; I am very proud to be a part of this team.
New Bus Project Update: Accessibility Consultation Session On Tuesday 12 February 2019, Public Transport Victoria (PTV) joined us to host a consultation session at Southern Cross Railway Station to consider how to improve the customer experience for customers with accessibility requirements on our buses. PTV promoted the event through their network of accessibility groups, with 30 people attending from Travellers Aid Australia, the Department of Transport, Volgren, Gemilang and more. During the session participants had the opportunity to test out a bus, receive a briefing on the project and provide their input into the design of the buses. We are now reviewing all of the feedback received from the day with Public Transport Victoria to determine what suggestions will be implemented in the design of the new buses.
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Early Running: Understanding Your Role As part of our commitment to continuous improvement, we remain focused on always finding opportunities to improve the service we provide to our customers. As such, drivers are required to stop and wait at all timing points indicated on their shift bat until the scheduled departure time. Why is it important to not run early at timing points? Timing points are what our customers use to plan their journeys. If you run early, our customers may miss their planned service. By reducing early running at timing points, we will hopefully see a reduction in customer complaints. The safety of our drivers is paramount and customer aggression is an ongoing concern for us. By reducing early running, we also hope to see a reduction in the number of incidents of customer aggression on our buses. As our early running target gets increasingly tougher, there is no excuse for running early. If there is an issue that prevents you from waiting at a timing point, please contact the OCC.
Running in Headless Mode Drivers are reminded to please log on to the BDC with the correct four digit code on your shift bat. Code 9999 must not be used. Why is it important to log on to the BDC correctly? When you run in headless mode (i.e. log in with code 9999), the data from passengers touching on with their myki is recorded in a generic file, instead of being allocated against the route travelled i.e. R902. As a result, our route patronage data is incorrect. We rely on accurate data to plan our network. For example, we use this data to highlight services which may be experiencing capacity issues. There is also an increased risk of error as trips have to be manually selected by drivers. If an incorrect trip is selected, a default zone 1+2 fare may be incorrectly issued. If the BDC is not on, drivers are also unable to top up or issue mykis which means we are: • Failing in our obligation to collect revenue – a requirement of our contract; and • Encouraging fare evasion and negatively impacting our ability to meet our contractual KPIs. If there is a system issue with the BDC, please report it immediately to the OCC so that a service request can be lodged.
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Q. What if my passengers are upset that the bus has stopped, or keeps stopping? A: Apologise, but remind your passengers that it is important that we do not run ahead of time so other passengers don’t miss the bus. Q. What if a passenger becomes aggressive due to the bus stopping so frequently? A: Follow your KeepSafe training when out on the network to keep you and our customers safe and contact the OCC. Q. What if I already know that I will lose time after the timing point; do I still need to wait? A: Yes, you must continue to wait until the designated departure time on your shift bat. Q. What if there is another bus running the same service right behind me? How do I know if I should wait and possibly hold that bus up too? A: You should run as per your shift bat and depart at the designated time. If you are unsure, contact the OCC. Q. What if I have passengers that require the next stop (after a timing point); can I proceed and wait at that stop? A: No, you must stop at the timing point indicated on your shift bat. If there is an issue that prevents you from waiting at a timing point, please contact the OCC. Q. What if there are other buses at the timing point and I can’t stop? A: Pull in behind the bus and contact the OCC for advice. Q: What do I do if it’s not safe to wait at a timing point? A: Please contact the OCC for advice before proceeding. Q: What are some tips for avoiding early running? A: • If traffic is light, depart from the terminus a few minutes late • Drive slowly between timing points • Take additional time at bus stops before departing and always wait for passengers to sit down before departing from stops
Safety You Can See Seerat Stars in New Safety Campaign While we know our drivers are stars every day, North Fitzroy driver Seerat Sidhu recently had her moment in the spotlight. Public Transport Victoria is currently developing Phase 2 of their ‘Safety You Can See’ campaign, which first launched in July last year. The campaign aims to increase perceptions of safety across the public transport network in order to help passengers feel more confident when travelling on public transport, particularly at night. Awareness of safety on trains was improved after Phase 1, with Phase 2 now focusing on extending the campaign across all modes of transport by highlighting the safety features that exist across the network to keep our customers safe. The second phase of the campaign aims to ‘hero’ key staff members who regularly look out for our customers’ safety; such as our bus drivers. Seerat was nominated to participate in the campaign by her Driver Manager Amar Bajwa, because “she is a customer-oriented bus driver with no accident history”. She had her hair and makeup done, and was a natural in front of the cameras! Keep an eye out for the campaign posters featuring Seerat, which will soon be appearing across the network! Below: North Fitzroy driver Seerat Sidhu will feature in PTV’s latest Safety You Can See campaign.
Think Safe: Buckle Up & Switch Off What are the rules around seat belts? Seat belts are installed in all of our buses for your safety. If your bus is legally parked, you are not required to wear a seat belt, but while it is moving or even stationary, drivers are legally required to buckle up. Drivers may be fined and lose demerit points if they are found to not be wearing a seat belt. Please note that incorrect use of the seat belts will result in disciplinary action. What is Transdev Melbourne’s policy around the use of mobile phones and other electronic devices? Transdev Melbourne employees must not use a mobile phone, Bluetooth equipment or any other type of headset (including for the purpose of listening to music) when operating a bus on the road or in the depot or while refuelling a bus in the yard. This includes when stopped at traffic lights or when pulled over with the engine still running. The engine must be turned off before using a mobile phone. Can I use my mobile phone while at work? Drivers wanting to use their personal mobile phone may do so only during designated rest breaks, lay-overs and when at terminals. Workshop Managers and Workshop Supervisors may use company-issued mobile phones within the workshops, provided they move to a safe place away from moving vehicles and
operating machinery prior to using the device. Inappropriate use of your mobile phone may result in disciplinary action, including possible termination of employment. In addition, Victoria Police will penalise drivers found to be illegally using a mobile phone with a fine and demerit points. What if I need to contact the OCC? All communication with the OCC must be conducted via the two-way radio system. If problems arise with the two-way radio, drivers may use their mobile phones but only when the engine is turned off and the bus is parked safely. If I see a hazard while out on the network, can I report it via the app? Please do not report hazards via the app. These should be reported to your DM or Workshop Manager using the Incident, Injury and Hazard Report Form. The mytransdev app is an internal communications tool that was designed to share company news, policies and other operational information with employees, as well as providing a forum to exchange ideas. We encourage our employees to engage on the app, but as per our Use of Mobile Phones and Electronic Devices Policy, drivers are not permitted to use their mobile devices when interacting with customers or performing safety critical tasks. Inappropriate use of your mobile device may result in disciplinary action, including possible termination of employment. In addition, Victoria Police will penalise drivers found to be illegally using a mobile device with a fine and demerit points. TRANSXPRESS Q1 2019
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Ops Corner Performance Update
Hi Everyone, The OCC has recently started investigating traffic infringements and complaints with regard to service disruptions. This gives us the opportunity to focus on continuous improvement as we understand the impacts of the decisions we make, and speed up the process as we have a greater understanding of past events and incidents. This in turn helps us improve our customers’ experience across the network. I would like to take this opportunity to share some of our findings with you in relation to traffic infringements we receive. Over the past few years we have received a number of infringements, primarily as a result of speeding and red light infringements. It is important that each and every one of our drivers adheres to all traffic laws to ensure your own safety and the safety of your passengers and other road users. As part of our analysis we have identified major hotspots around the city. Red light camera hotspots: • Somerville Road, Yarraville (route 232) • Johnston Street, Collingwood (routes 200 & 207) • Maroondah Highway, Nunawading (route 901) Speeding hotspots: • EastLink, Rowville (Wellington Road Bridge) • King Street, West Melbourne • Western Ring Road, Broadmeadows All of the speeding hot spots are occurring where buses are running off service to or from the depot. Interestingly, many of the motor vehicle accidents we have are also occurring when the bus is not in service. Safety continues to be our highest priority so this is an area we need to focus on. As part of our investigation, we are also working with VicRoads to develop solutions for the various issues reported across the network. We are proud to report that, in cooperation with VicRoads, we have been successful in increasing the B light time at both Lonsdale Street and the Queen Street terminus, allowing more than one bus to complete a U turn at the intersection per traffic light cycle. We are also working in partnership with VicRoads Traffic Management Centre to give priority to our services that are constantly running late. We understand the many challenges our drivers face on a regular basis so we are excited to be working in collaboration with VicRoads to help ensure our services run on time.
Hi Everyone, I would like to take this opportunity to share some of our recent successes with you all. There have been a number of areas of focus for us over the last six months, and from this focus we are really starting to see things pay off. Towards the middle of last year we started a huge campaign on early running. The campaign saw us achieve a significant decrease in early running. We kept the campaign up over the Christmas and New Year period where we typically see a rise in early running due to lower patronage and light traffic conditions. In January this year, however, early running at contract points was at its lowest in franchise history for the month of January, and this trend continued into February. We are also performing strongly with regard to our punctuality target, where for the first time in our franchise history, we are sitting above our contract target of 85% for the financial year. The OCC call answer rate for P1 calls is sitting at an average of 59.59 seconds for the year. This is a huge improvement on previous years, and with the hot weather now behind us, we should continue to see further improvement as we focus on ensuring the OCC is continually providing our drivers a reliable and efficient service. These results are a combination of the work the planning team has been doing behind the scenes to make sure data is collected properly; better instruction and proactive management from the OCC; the work we have been doing with VicRoads to ensure they gain a better understanding of some of the trouble areas across our network and are able to help us in real time; and the extraordinary focus you have all displayed out on the road. It’s always encouraging when we attend meetings with PTV and they tell us they can see demonstrable improvements in our performance and are pleased with how we are tracking from an operational perspective. Early running at timing points is still sitting in the range of mid-4 to mid-5 percent. We know this is a key driver of customer complaints and instances of customer aggression, so please make sure you are familiar with all timing points on your route and that you drive to the conditions and stop and wait at each timing point indicated on your shift bat. Our target is to see early running at timing points drop below 4% over the coming months. myki headless mode is also on the top of the agenda at the moment. The number of trips not being logged on correctly has almost doubled since the start of this year. Please make sure you log into your myki BDC each trip with the correct shift number indicated on your shift bat. If there is an issue with a BDC, please report it to the OCC so we can report it and get it fixed. There are contractual requirements in place for the company that services the myki equipment, so it is important that we report any faulty devices so that they can be fixed. Over the coming weeks we will have people out on the network and in depots checking that the BDCs are logged on.
As Journey Makers, we aim to ensure our customers have a safe and enjoyable experience every time they travel with us.
Well done to everyone on achieving these results and please keep up the focus on this journey of continuous improvement.
Please take care of yourselves and each other and stay safe!
Thanks,
CHAMINDA FERNANDO Team Leader Network Services
DANIEL HEAD Operations & Network Performance Manager
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Ops Corner Driver Performance Scorecard Following a successful two-month trial at our Sunshine West and Thomastown depots, we have now rolled out the first phase of our new Driver Performance Scorecard (DPS) as part of our ongoing commitment to continuous improvement. The DPS presents a snapshot of our service delivery performance; including incidents of speeding, harsh braking, harsh steering and idling time, as well as recorded safety incidents, motor vehicle accidents, compliments, complaints and punctuality. The DPS also provides a unique opportunity to utilise data in combination with feedback from our drivers to gain a better understanding of the challenges faced across our network and ultimately create an improved experience for our drivers and customers.
Q. What is the DPS? A. The DPS is a tool that draws together data from a range of operating systems to present a snapshot of our service delivery performance.
The Driver Performance Scorecard database homepage – displaying data for all depots in the month of September 2018 (N.B. drivers will only see their own data).
Q. What will be recorded in the DPS? A. The DPS will record incidents of speeding, harsh braking, harsh steering and idling time, as well as recorded safety incidents, motor vehicle accidents, compliments and complaints.
Each of the four measures can be broken down further i.e. the eco driving scorecard shows the speeding, braking, steering and idling events for Sunshine West in the month of February 2018. The map identifies the locations of events i.e. idling
In this first phase, only Driver Managers have access to the DPS and will conduct regular conversations with drivers to understand any challenges faced and opportunities for improvement.
You can view scorecard data for a particular day i.e. 23 February 2018. The map identifies the locations of events i.e. speeding
Q. Sometimes to avoid an accident, I might need to brake hard or turn suddenly. How will this affect my DPS data? A. We understand that stopping suddenly is sometimes necessary. The DPS will give you an overview of when and where this is occurring and any opportunities for improvements. Q. Can road conditions affect my data? A. In some cases where there is a pothole or dip in the road, the accelerometer might record a harsh braking incident, but only for a very short timeframe, so it will not be picked up in the DPS.
Effective use of the DPS should, over time, also provide us with a better understanding of our driver training needs. In the second phase of the rollout later in the year, drivers will have access to the system to review their individual data.
Q. How does the system measure speeding? A. The default system setting is to report any speeding event whereby the vehicle or TomTom unit using GPS detects four consecutive 10 second events or 40 seconds of speeding. The event is then automatically uploaded into webfleet reporting e.g. bus 1234 was doing 68km/h in a 60 km/h zone for a duration of 1min & 12s with a max speed of 68km/h and an average for that event of 65km/h. Q. How does the system measure idling? A. Excessive idling is when the bus is in standstill status with the ignition on and the engine running for more than five minutes. Drivers should be complying with Transdev’s Fleet Idling Policy which is available on mytransdev app.
The DPS will: • Enable drivers to become more aware of their driving behaviour; helping them to drive smarter and more efficiently • Improve the lifespan of our vehicles • Reduce our environmental footprint and save fuel • Reduce stress and fatigue (as a result of minimising incidents of harsh braking/steering, etc.)
Q. Why is the DPS being introduced? A. The DPS is designed to be a tool to provide valuable feedback on personal driving performance, ensuring a deeper understanding and confidence in driving skills. The DPS will also hopefully have a positive impact on fuel consumption, service delivery, customer safety and satisfaction.
Snapshot of the punctuality and customer feedback scorecards for Heatherton for the month of September 2018. The map identifies the locations of where the events occurred i.e. early running
Q. I’m a good driver with a good safety record. Why should I use the DPS? A. Even experienced drivers can find ways to improve and we are committed to providing a safer, more comfortable journey for our customers. TRANSXPRESS Q1 2019
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HEALTHY SNACK IDEAS
The Doctor is In Welcome to the first edition of Dr Transdev where our Health Services Manager Sandra Code shares her top tips on how to boost your energy through healthy eating and regular stretching. The most important person in your life is YOU and there are huge benefits to be gained by looking after yourself. Unfortunately, preventative health often slips off many people’s radar. Remember that looking after yourself is an investment in your future. DID YOU KNOW... 9 out of 10 deaths are caused by chronic disease, but many are actually preventable? What is a chronic disease? Chronic diseases are ongoing, with long lasting conditions and persistent effects. Some can be life threatening, with the potential to cause a heart attack or stroke. Other conditions, such as diabetes, chronic pains and arthritis, require ongoing management. What can I do to better protect my future? It’s never too late to start making changes and improving your health and wellbeing.
Here are just 4 healthy initiatives you can introduce today to see long term change:
Carrots Unpeeled carrots make a great snack and are great for your health and wellbeing.
Fruit Two pieces of fruit per day i.e. banana, apple, kiwi fruit, blueberries, strawberries (whatever is in season).
Nuts Walnuts or almonds are good for heart health.
Dates Medjool Dates stuffed with Brazil or macadamia nuts.
Dips Capsicum, carrot or celery with hummus dip.
fat dairy foods with no added sugar can help to reduce the risk of high blood pressure and heart disease.
1 Healthy Eating for a Healthy Mind: Eat Well, Feel Good
hearts. Remember, 2 pieces of fruit and 5 vegetables should be part of your everyday life.
Healthy eating is a pattern. It’s not just about how you eat over a few days, but over weeks and even months. The greatest benefits come from maintaining a diet that is naturally low in salt and sugar and rich in whole grains, fibre, antioxidants and unsaturated fats.
Healthy protein foods: Healthy eating patterns include a variety of healthy protein sources. This includes fish and seafood, eggs, lean meat and poultry, legumes, nuts and seeds. These foods are good sources of macro and micronutrients such as proteins, iron, zinc and vitamins, particularly the vitamin B group.
Fruit, vegetables and wholegrains: These foods are high in fibre, vitamins and minerals. Eating plenty of vegetables, fruits and wholegrains is consistently linked to people having healthier
Reduced-fat dairy: Eat reduced-fat dairy foods such as unflavoured milk and yoghurt and cheese. These are important sources of calcium, protein and other vitamins and minerals. Eating reduced-
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Healthy fat choices: Use nuts, seeds, avocados, olives and their oils for cooking. Unsalted nuts and seeds contribute unsaturated fats to our diets. These include nuts and linseed, chia or tahini and avocados. The same goes for cooking oils made from plants or seeds such as olive, canola, peanut, sunflower, soybean, rice bran, sesame and safflower. These types of fats help to reduce ‘bad’ cholesterol and increase ‘good’ cholesterol , reducing the risk of heart disease. Herbs and spices instead of salt: Use herbs and spices to flavour foods instead of adding salt when you’re cooking. On average, Australians consume around nine grams of salt per day. The recommendation, however, is less than five grams a day. A diet that is high in salt increases your risk of hypertension and heart disease. A healthy eating pattern, based on the principles of fruit, vegetables and wholegrains, healthy proteins, reduced-fat dairy and healthy fats, will be naturally lower in salt.
HEALTH AND WELLBEING
Stretch the Rules INJURY ASSIST HOTLINE
Break up your day
Transdev have an Injury Assist Hotline which is a telephone service available to all Transdev employees to report a workplace injury.
Boost your energy with these fun and simple exercises. Sitting Position 1 Head turns – Turn your head slowly to look over your left shoulder and hold for 10 seconds. Now look over your right shoulder and hold for 10 seconds. Repeat several times. 2 Head rolls – Gently lower your ear to your shoulder and hold for 10 seconds. Slowly roll your chin to your chest and up to the opposite shoulder and hold for 10 seconds. Repeat several times. Be careful not to extend your neck back too far. 3 Shoulder rolls – Close your eyes and slowly roll your shoulders backwards then forwards. Repeat 3-5 times. 4 Chin tucks – Raise your head until your neck is completely straightened. Tuck your chin in and upwards creating a double chin. This also results in a forward tilt of the head. Hold for 10 seconds and repeat several times. 5 Stretch your eyes – Sit up straight, face forward and repeat this sequence several times without moving your head. Look up, then down. Look left then right. Rotate your eyes clockwise then counter clockwise slowly and smoothly in a complete circle. Repeat several times. Always move slowly and breathe during each exercise. If you feel any pain or discomfort, stop immediately. When performed regularly, these exercises will help relieve stiffness and fatigue.
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The Injury Assist Hotline provides valuable support if you have sustained an injury or illness in the workplace. Unlike attending your local doctor, the hotline provides prompt treatment for our employees with no out-of-pocket expenses. Contact Injury Assist on 1800 978 700
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Healthy Activity
Healthy Weight
Keeping Hydrated
The best activity you can engage in for your health is one that you enjoy and will do again tomorrow and the day after and the day after that. However, any activity, however light, is always better than no exercise at all. Recruit a mate or join a team sport, because you are more likely to turn up if others are expecting you. Remember to get moving after sitting for long periods and try going for a brisk walk. The key is to schedule physical activity into your life to make it part of your day to day routine.
Carrying extra weight can put a lot of strain on our health, bodies and wellbeing. According to the World Health Organisation, a weight loss of up to 10% for people carrying extra weight improves blood glucose control, reduces both blood pressure and cholesterol levels, improves lung function and breathlessness, reduces the frequency of sleep apnoea, improves sleep quality and reduces daytime drowsiness. It can also alleviate osteoarthritis and back and joint pain.
Water helps to maximise physical performance. If we aren’t hydrated, our physical performance can suffer. Hydration has a major effect on energy levels and brain function, as our brain is strongly influenced by our hydration status. Drinking water also often helps relieve headache symptoms, prevents and relieves constipation and can help with long term weight loss. You are constantly losing water from your body, primarily via urine and sweat; so in order to prevent dehydration, you need to drink adequate amounts of water every single day. TRANSXPRESS Q1 2019
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Years of Service Awards
YEARS
Glenn Carpenter
25 YEARS
Hector De Kretser
25 YEARS
Hong Pham
25
Leon Robertson
25 YEARS
Phil Tawil
25 YEARS
Te Vantha
Duy Pham
20
Giao Tran
20
Quang Nguyen
25
Congratulations to everyone who has celebrated key milestones this year!
YEARS
20 YEARS
10 YEARS
5
YEARS
12
Nawam Marasinghage Thomastown
Kwong Chan
North Fitzroy
5
Alvin Rabadon
5
Munir Teklas
YEARS
YEARS
Thomastown
Sunshine West
TRANSXPRESS Q1 2019
5
Frank Jakac
5
Samuel Sidiropoulos
YEARS
YEARS
Thomastown
Thomastown
North Fitzroy
Doncaster
Sunshine West
5
Gursharan Singh
5
Sandip Kalia
YEARS
YEARS
Thomastown
Sunshine West
YEARS
North Fitzroy
North Fitzroy
5
Harpreet Singh
5
Satbir Hanjraa
YEARS
YEARS
YEARS
Sunshine West
Thomastown
Thomastown
5
Jagdip Sraw
5
Sosoli Saena
YEARS
YEARS
Sunshine West
North Fitzroy
North Fitzroy
North Fitzroy
Sunshine West
5
Kapilan Kirupairajah
5
Yusuf Alghaith
YEARS
YEARS
Sunshine West
North Fitzroy
It’s time to get to know our Senior Leadership Team... You know them as the leaders of our business; the people who head up our Operations, Safety, Fleet, Finance, People & Culture and Customer Experience & Communications functions. But, where did it all begin? What do they enjoy most about working in this industry? Find out this and more in this edition of Getting to Know You.
Head of Finance & Commercial
Ian Craig or NSW & Melbourne Regional Managing Direct
Maker? t about being a Journey Q: What do you enjoy mos people. Transdev has some really great people who ing A: It’s all about people mov and, for me, it is a real privilege to be part of that do amazing things every day munity. broader Journey Maker com ry? king in the transport indust third generation Journey Q: What drew you to wor 1921. I am a e sinc ple peo ing mov n bee A: My family have the matter! I do however ’t have much of a choice in Maker, therefore really didn e. hav love what I do and always sports team? ite forced to choose, I’d say Q: Who is your favour lot of different sports… If a like I e aus bec one ky a way to pro duce the A: Tric because they continue to find the Mercedes F1 team just out. best car season in, season experiences at Transdev one of your most rewarding Q: Can you tell us about r to date? icle left Camelia depot to ente tember when the first veh ary por Tem ood tsw Cha A: 4.04am, Sunday 30 Sep to ing New South Wales Epp ths of hard work by a ser vice on the Transport for that moment, over eight mon delivered what will be At . ject Pro t men lace nt, Rail Rep clie the by d iste panies, ass dedicated team from two com first class bus rail replacement operation – setting remembered as an absolutely and stakeholders. new standards for customers watching on Netflix? Q: What are you currently know! you let A: When I get time, I’ll
Daniel Head
formance Operations & Network Per
Ray Crombie
Manager
Q: What was your first job? I started on the when I turned 14 and 9 months. A: My first job was working for KFC gest Restaurant youn the of one was I the age of 21, front counter and when I left at Managers in the company’s history. t industry? t working in the public transpor Q: What do you enjoy most abou st a no-brainer for almo was It stry. I grew up in the indu driving as a A: My dad was a bus driver and start and ) was old enough (19 at the time me to get my bus licence once I at Connex NSW (now role ager Man t Depo tant Assis an casual. After leaving KFC I took on s incredibly rewarding in transport ever since. For me, it’ Transdev) and have been working t go according to don’ s thing when implement solutions being able to make decisions and y. I also have the privilege safel home yone ever get we ring plan and playing a role in ensu people. of working with a great team of ? travelled to, which is your favourite Q: Out of all the places you’ve of how they manage awe in am I . them visit to love I A: I have friends in New York and accept that public y day and how people in NYC just to move so many people around ever transport is the way to go. e ever received? Q: What’s the best advice you’v Village bus terminal 2006 I was managing the Athletes in e ourn Melb to d A: When I move s broke down, buse e wher s issue mony we had some at Parkville. During the closing cere tes. I was really stressed athle up pick to ng comi when ns got lost or didn’t follow instructio me aside and said, according to plan. My boss pulled and upset that things weren’t going er if things don’t matt t n’ does It lem? prob a there is it.” “Look around. Does anyone else know with cope to cy ingen plan has enough cont go exactly to plan, as long as the to describe your role? Q: Which 3 words would you use . rding rewa and A: Busy, challenging
Q: What does a typical work day look like for you? A: My day typically starts around 08:30. The leadership team meet each morning to discuss any hot topics – covering safety, operational and maintenance performance and any financial, commercial and communication opportunities or issues. Other than the day-to-day oversight of Finance, currently my focus is on supporting the new order of 100 buses from the Victorian Government.
Q: What drew you to working in the transport industry? A: I personally use Public Transport daily and I am proud to be part of an industry that helps millions of commuters reach their destinations and that is continuing to promote innovative solutions to improve the customer experience.
Q.: What are the top 3 challenges you are currently facing in your role? A: My main focus at the moment is supporting the procurement of the order of 100 new buses. Our aim is to deliver the most reliable buses available with a focus on reducing emissions, redesigning driver cabins to improve safety, and further improving our passengers’ experience through the introduction of WiFi and USB ports. My challenge is being able to deliver within our specified timeframe and within budget.
Q: How do you like to spend your free time? A: I am part of a very active household. I am married with two young girls, aged 7 and 5, whose weekends are filled with various activities including gymnastics, stage school and soccer, so I love to be involved and focus my time on them. We also have two Siberian Huskies who need a lot of attention, but during the winter months we enjoying camping and sledding with the dogs. My free time is limited, which usually results in my daughters doing my hair, makeup and nails!! I also enjoy playing the electric guitar as I pretend to be Slash – minus the talent!
Q: Who is your favourite sports team? A: I haven’t followed any sports regularly for a number of years. Growing up, my life centred around soccer and Formula 1. I was lucky enough to work with McLaren while both Lewis Hamilton and Jenson Button were drivers; however, I have lost touch and interest somewhat since relocating to Australia, but continue to support Lewis at Mercedes. That said, I’ve avidly followed the Yukon Quest for the last few years. The Yukon Quest is a 1,000 mile sled dog race across Alaska under subarctic conditions, and I am in awe at both the mental and physical conditioning of the dogs and mushers!
TRANSXPRESS Q1 2019
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Martin Bower
Jane Murray
Acting Head of People & Culture
most about being a Q: What do you enjoy ? ker Journey Ma around t of helping people get A: I enjoy being a par ng the city to life. ngi our city each day; bri e’s a day in someone els Q: If you could spend y be and why? the m and shoes, whose would shoes. He gets free roo A: My 17 year old son’s he likes, and doesn’t get as board, sleeps as much unlike his father. stressed about anything… tly top of your travel Q: What place is curren y? Wh IoM bucket list? of Man, to watch the A: Currently it’s the Isle to take my kids to visit TT (motorcycle race), andth of England. their relatives in the nor nt to be kid, what did you wa Q: When you were a rted when you grew up? haeologist. I actually sta A: I wanted to be an arc ing in archaeology, but jor a university degree ma nths. mo dropped out after six ose 3 adjectives Q: If you had to cho which would you lf, rse you ibe scr to de choose? A: Old, male, alive.
Head of Business Operations
George
Konstantopoulos
Q: Who is someone you really admire? A: Nelson Mandela, the ‘tree shaker’ – I think it’s obvious why! Q: What’s your favourite place you’ve ever visited? A: New York City. There is a vibe about the city and its movement, size and scale is just incredible.
e Q: What’s the best advice you’v ever received? A: Take responsibility for your own actions. Q: What do you enjoy most about working in the transport industry? A: It is an enabler - connecting people to all parts of their community!
Q: When you were a kid, what did you want to be when you grew up? A: I wanted to be a Police Officer and an AFL footballer. Because when you’re young, you can totally be both, right?!
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TRANSXPRESS Q1 2019
Head of Customer Experience & Communications
Q: Who had the most influence on you growing up? A: My parents – I remain in awe of how hard they worked to support me and my sister when we were growing up. They instilled in me a strong sense of social justice and the importance of living your values and standing up you believe in. They were ceaselessly kind and for what generous and worked hard to give us opportunities they never had. Q: What does being a Journey Maker mean to you? A: It means making a positive contribution to our community. At our best, we ensure people from all walks of to work, school and social opportunities safely life can get and reliably. It also means creating a great place to work where feel safe, valued and respected and empowered our people to deliver a service which puts our customers first. Q: When you’re not working, how do you like to spend your time? A: With my beautiful family – husband Sam and two young children, Ethan and Grace. Q: Which 3 words would you use to descr ibe your role? A: Creative, strategic, challenging Q: If you could only eat one thing for the rest of your life, what would it be? A: What I should say is something healthy like blueberries, but what I really want to say is saganaki! After all, what’s not to like about salty, melted cheese?!
Keith McArtney Head of Fleet & Maintenance Q: What do you enjoy most abou t your role? A: I really enjoy feeling connecte d to our workplace and being able to work with so many different personalities across the business. I also enjoy the many chall enges that my role provides!
Q: What does being a Journey Maker mean to you? A: For me, being a Journey Maker is about striving to do better and to be bette r. We all have our goals but ultimately, our main aim as a business is to provide a clean, safe and reliable service to our customers and toget her we can work to achieve that goal. Being a Journey Maker is also about enjoying the job you’re in. Q: What does a typical work day look like for you? A: My day starts with a 5am wake up and I’m generally in the office at 6.30am if I’m not heading straight to one of our depo ts. During the day I am visiting depots and suppliers and working with the workshop team s to ensure we are providing enough vehic les for operations to run every morn ing and afternoon and that the vehicles are clean, safe and fit for purpose. I am also currently focused on creating a more welcomin g and performance-focused environment in our workshops.
Q: If you could only eat one mea l for the rest of your life, what would it be? A: Salmon! I love fish and seafood in general.
Wayne Richards
Head of Risk, Safety & Sustainability
a Q: What do you enjoy most about being Journey Maker? y A: It is all I have really known. My famil since, had a road transport business and ever aviation I’ve worked in road, rail, maritime and pace transport organisations. I enjoy the fast by y simpl e, peopl to r delive we and value to enabling them to get to where they need go. one Q: If you could spend a day in some why? else’s shoes, whose would they be and good A: Bill Gates – being able to do so much amazing! with that amount of money would be Q: What place is currently top of your travel bucket list? Why? erful A: Siem Reap – I’ve heard so many wond stories about this place.
you Q: When you were a kid, what did want to be when you grew up? l A: A motorcycle mechanic for a professiona motocross team. s to Q: If you had to choose 3 adjective choose? describe yourself, which would you and A: A bit too serious at times, determined . active I like being
FLEET & MAINENANCE Focused mechanic recruitment program underway. Appointment of a new Regional Fleet Manager for South East Area and a Manager for Doncaster Workshop. Recruitment commenced for a Fleet Audit/Compliance and Quality Manager. Nearly 50% reduction in vehicles unavailable for service this quarter due to improved maintenance resourcing and processes
RISK, SAFETY & SUSTAINABILITY 25% reduction in injuries that have resulted in a person being unable to work.
27% reduction in all injuries compared to the same quarter last year.
Hazard and Near Miss reporting is increasing; allowing us to resolve issues before someone is hurt. You can never report too many hazards.
Transdev Melbourne employed 41 bus drivers, of which 7% were women.
Conducted 4 all-day Assessment Centres, interviewing roughly between 35-42 people per assessment day.
Employed 5 support staff, of which 2 were female.
CUSTOMER EXPERIENCE & COMMUNICATIONS Almost 50% reduction in customer complaints this quarter, compared to the same quarter last year. A 70% reduction in Public Transport Ombudsman Investigations this quarter, as compared with the same quarter last year.
OPERATIONS Exceeded our on time performance target for the quarter.
Reduced early running for the quarter below our contractual target.
Celebrating Our Successes
PEOPLE & CULTURE
MOBILITY HAVE YOUR SAY This is your magazine and we welcome your contribution. Please send your news, feedback, photos , questions and ideas to melbourne@transdev.com.au
www.transdev.com.au