TransXpress Q3, 2019: Your News and Views

LET’S CELEBRATE THANK YOU FOR EVERYTHING YOU DO TO DELIVER AN OUTSTANDING SERVICE TO OUR CUSTOMERS.

Q3. 2019 Turn to page 8 to meet our Smoothie champions and read about our latestTRANSXPRESS safety campaign.

Q2.2019

WELCOME TO THE NEXT EDITION OF TRANSXPRESS Hello Journey Makers,

The theme of this edition is celebration – and what a lot we have to celebrate as a team.

This quarter, the first of our new buses arrived at our North Fitzroy Depot and entered service on track runs. While we are still finalising arrangements for the stabling of these new buses with the Department of Transport, these buses have already begun to transform our fleet, allowing us to deliver a significantly improved experience for our people and our customers.

We have loved reading your feedback about the new buses on the mytransdev app and look forward to keeping you updated as new vehicles arrive each month. We expect the majority of our new buses to be in service by the end of this year. A big ask, but one we’re committed to doing our best to deliver.

As a business, we continue to lift our performance across each of our functional areas. We received confirmation in July that we had exceeded our punctuality target for the 2018/19 contract year and improved reliability. Equally, we have significantly reduced customer complaints and Public Transport Ombudsman Investigations over the last year. These are exciting results and testament to all the hard work each of you are putting in every day to improve the customer experience. We will keep building on these results in the year ahead and I know we will only continue to improve.

Looking ahead, we have a number of important safety initiatives rolling out over the coming months:

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>> Launch of the Smoothie Campaign to reduce slips, trips and falls on our service. We are looking forward to talking to you at the depot and on the road about how we can work together to tackle this issue. >> Launch of a range of health and wellbeing initiatives including Step into Spring (a walking challenge), free health checks and subsidised gym memberships. >> Continued focus on wearing a seatbelt when behind the wheel.

Not wearing a seatbelt is a serious safety breach and will result in termination of your employment. We don’t want to see anyone putting their safety or their job at risk, so please always buckle up.

Last but not least, we are looking forward to supporting our community partner MacKillop Family Services to raise awareness about the critical shortage of foster carers in Victoria during Foster Care Week in September. Transdev are firm believers in giving back to the communities in which we operate, so we are delighted to be able to partner with MacKillop, who do such great work with vulnerable kids and families.

Thank you again for everything you do for our customers - keep up the great work.

Ian Craig Regional Managing Director NSW & Melbourne

WELCOME TO TRANSDEV

We are thrilled to welcome some new starters into the Transdev family this quarter! Please make them all feel welcome!

NEW STARTERS NEW DRIVERS

AI LINH HINH Administration Assistant Doncaster

ANDREI AGACHE Refueller Doncaster

ASHISH SACHDEVA Payroll Officer North Fitzroy

CARLOS LAY Mechanic Doncaster

CHRIS LEONARD Mechanic North Fitzroy

COURTNEY HUSEINOVIC Driver Manager Sunshine West

GURTEJ BUTTAR Refueller Doncaster

HARPREET SINGH Driver Manager - Thomastown

KARL DE BRUYN Fleet Quality, Compliance & Audit Manager North Fitzroy

MEGAN TOWNSEND People & Culture Manager North Fitzroy

SUNIL ATTANAYAKE Trade Assistant Doncaster

TROY DELIA Mechanic North Fitzroy

ANDREW MALONI Doncaster

DANIEL HUJER North Fitzroy

DEEPANSHU SABHARWAL Keysborough

DEVARAJ PATIL Doncaster

DIRK SAWALLISCH Doncaster

IAIAN ROBERTSON Doncaster

IJAZ SARWAR Sunshine West

JETHRO GOMO Keysborough

JYOTI ARYAL Sunshine West

MAYURESH BHAVE Heatherton

MICHAEL AICOBOAIE Sunshine West

MUKESH PATEL Thomastown

ROHIT NONIHAL Heatherton

SAHIL SOOD Doncaster

SEAN HILL Doncaster

DIMUTHU RANATHUNGA Auto Electrician Doncaster

GRAHAM SMITH Network Performance Manager North Fitzroy

HARBINDER SINGH GREWAL Heatherton

HARKAMALJIT SINGH Doncaster

HELEN SANTIN Heatherton

KUMARASINGHE WEERASINGHE Doncaster

LIANG XU Thomastown

MANDEEP SINGH Sunshine West

MATTHEW IRWIN North Fitzroy

NEGOJSA STANOKOVIC Keysborough

NITISH BHARDWAJ Thomastown

RASPINDER SINGH Sunshine West

RAVI JAYAWARDENA Keysborough

RENU DEEPAK Thomastown

SHUAILONG JIN Sunshine West

SUDANTHA LAKSIRI DE SILVA Doncaster

SUNIL KUMAR Doncaster

VINAY KUMAR Thomastown

VIRENDER BHARDWAJ Sunshine West

TRANSXPRESS Q3.2019

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OPERATIONS

Let’s Celebrate With the first of our new buses entering service and some amazing performance results over the past year, we took the opportunity to say thank you to our incredible team of journey makers with a series of Winter BBQs in August.

Thank you for everything you do to deliver an outstanding service to our customers.

Accessibility Session On Tuesday 30 July 2019, Public Transport Victoria (PTV) joined us to host a session at Southern Cross Railway Station to give our customers with accessibility requirements the opportunity to test out our new buses.

PTV promoted the event through their network of accessibility groups, with around 30 people attending from Disabled Motorists Australia, the Department of Transport, Volgren, Gemilang and more.

During the session, participants had the opportunity to test out a bus and receive a briefing on the design changes made as a result of the feedback received from our accessibility consultation session held earlier in the year

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TRANSXPRESS Q3.2019

ASSETS

New Bus Project Update The first 47 buses of our 100 bus order have now entered service!

These buses will initially enter service at our North Fitzroy Depot and will operate on track runs while we finalise arrangements for their stabling with PTV. These new buses will transform our fleet, allowing us to deliver a significantly improved experience for our drivers and our customers.

We will receive up to 20 new buses each month – with the majority of our buses in service by the end of this year.

As our new buses come into the fleet, we will retire 100 of our oldest and most unreliable buses.

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Safety, health, environment & quality

Step into Spring Every step counts.

Challenge your workmates to join in Transdev’s inaugural steps challenge, “Step into Spring” which is running from Monday 16 September – Sunday 27 October.

HOW DOES IT WORK?

STEP 1

STEP 2

STEP 3

STEP 4

STEP 5

Find 3 workmates to create a superstar stepping team of 4

Sign up to join the challenge with our Depot Challenge Champions

Come up with a great team name

Take a team photo

Start walking for health!

WHO CAN JOIN THE CHALLENGE? Everyone who works for Transdev Melbourne or Transdev Australasia!

Weekly prize throughout t s he challenge 6

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Grand prize t help you con o t on your fitneinue ss journey

Get Your Free Health Check At Transdev we care about your health, so over an 8-week-period you will have the chance to get your health checked for free!

Beginning on Monday, 2 September, you will have the chance to use our SiSU wellness machines to measure your: >> >> >> >>

blood pressure weight body mass index % body fat

>> heart rate >> cholesterol >> glucose

HOW DOES IT WORK? 1. Enter an email address into the machine so that your results can be emailed directly to you (staff will be onsite to help you set up an email if required) 2. Perform your health checks 3. Your results will be emailed to you for your records, and you can even print them out to share with your doctor All your results are completely confidential.

Transdev will not receive any individual results, as they are for your records only.

The machine will be located in each of the depots for 2 weeks and will be available for use by everyone in the depot.

Meet with Occupational Health Nurse Wendy An Occupational Health Nurse will be onsite in the depots on the following dates: Doncaster Tuesday, 3 September: 10am - 4pm Thursday, 5 September: 10am - 4pm Monday, 9 September: 10am - 4pm Thursday, 12 September: 10am - 4pm Keysborough Tuesday, 17 September: 10am - 4pm Thursday, 19 September: 10am - 4pm Tuesday, 24 September: 10am - 4pm Thursday, 26 September: 10am - 4pm Heatherton Monday, 23 September: 10am - 4pm North Fitzroy Tuesday, 1 October: 10am - 4pm Thursday, 3 October: 10am - 4pm Tuesday, 8 October: 10am - 4pm Thursday, 10 October: 10am - 4pm

WHEN IS THE SISU MACHINE AT MY DEPOT? Doncaster Monday, 2 September - Sunday, 15 September Keysborough Monday, 16 September - Sunday, 29 September North Fitzroy Monday, 30 September - Sunday, 13 October Sunshine West Monday, 14 October - Sunday, 27 October *The SiSU machine will not be at Heatherton or Thomastown due to layout restrictions within the depot, but Nurse Wendy will be visiting the depots to offer individual appointments

Thomastown Monday, 7 October: 10am - 4pm Sunshine West Monday, 14 October: 10am - 4pm Tuesday, 15 October: 10am - 4pm Thursday, 17 October: 10am - 4pm Come along and have a free 15 minute appointment with Nurse Wendy.

Please book your appointment with your local operations team.

In our last Employee Opinion (Pulse) Survey you told us that you have a strong interest in health and wellbeing programs at work.

We hope to see you there!

So, we are pleased to announce that Transdev Melbourne is launching a subsidised gym membership program for all of our people after our Step into Spring challenge.

Stay tuned for more information.

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CUSTOMER EXPERIENCE & COMMUNICATIONS

Creating Transdev Smoothies We want to create an organisation of smoothies and we need your help!

Did you know that almost every day, a customer slips, trips or falls on our service?

70% of slips, trips and falls happen in just three locations – Doncaster, Box Hill & Melbourne CBD

While falls can happen for a number of reasons, harsh braking is the number one cause of falls on our service.

To help us reduce the number of falls on our service, we are launching the Smoothie Campaign in September – a new safety campaign designed to help us share the facts about slips, trips and falls and encourage safe, smooth driving out on the road in a fun and memorable way.

40% of slips, trips and falls happen on just three routes – 901, 902 and 903.

Most importantly, the campaign is about listening to your ideas about how we can prevent falls and providing a forum for drivers to share their own smooth driving tips.

Slips, trips and falls are most likely to occur between 11.00am – 1.00pm and 3.00pm – 4.00pm.

We’d love to hear your tips on how you prevent slips, trips and falls when you’re out on the road so join us for a smoothie and let’s talk!

When will the smoothies be in my depot?

North Fitzroy Wednesday, 18 September: 10am-2pm Doncaster Tuesday, 24 September: 10am-3pm Sunshine West Wednesday, 2 October: 11am-2pm Thomastown Wednesday, 9 October: 4.30am-6.30am Keysborough Wednesday, 16 October: 4.30am-6.30am Heatherton Tuesday, 22 October: 11am-2pm

SMOOTHIES LOVE PRIZES >> Post a picture of yourself with a smooth driving tip on our new Smoothie Channel on the mytransdev app or leave a suggestion in the Smoothie Ideas Box in your depot for your chance to go into the draw to WIN ONE OF FIVE DOUBLE PASSES TO THE MOVIES. Make sure you post your tip by 1 November to be eligible. >> Keep an eye out for the Smoothie Quiz, launching on the Smoothie Channel on the app in late October, for more chances to win prizes.

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NEED TO KNOW STATS FOR SMOOTHIES

TRANSXPRESS Q2.2019 Q3.2019

GET TO KNOW SOME TRANSDEV SMOOTHIES At Transdev, we know we’re very lucky to have lots of incredible journey makers who go above and beyond for our customers every day.

As part of our Smoothie Campaign, we have been lucky enough to encourage eight amazing journey makers to share their story with us on the Smoothie Channel on the app.

We’ll be posting one video a week on the app throughout the campaign, so make sure you’re signed up to the app so you can see our Smoothie

Elderly women are three times more likely to have a fall than men.

Harsh braking is the leading reason slips, trips and falls occur.

Champions talking about their life, what they love about being a professional driver and safety. >> >> >> >> >> >> >> >>

Ranjit Kaur (DC) Russell Porter (KB) Ali Barakat (NF) Vera Bogdanovic (SW) Mukul Datta (DC) Thoraya Gundi (NF) Taleb Mustafa (TT) Ron Stevens (HE)

Want to learn more about these Smoothies? Check out the Smoothie Channel on the mytransdev app for videos, photos, tips and more.

Seatbelts have been proven to reduce the amount, and severity, of injuries a person may experience in a motor vehicle accident.

Visit the Company News section of the app to see Daniel Head, our Head of Operations, demonstrate why seatbelts are such a critical part of our Park Brake Warning System and how the simple action of buckling up can save your life.

WHY DO I HAVE TO WEAR A SEATBELT?

Giving back to the community Transdev believes in building strong community partnerships and giving back to the communities in which we operate.

Over the years, we have supported many not-for-profit organisations locally and nationally.

We are excited to be working with MacKillop Family Services over the next few months on a number of different projects.

Our first project with MacKillop will be to support them to promote Foster Care Week in September this year.

Victoria currently has a critical shortage of foster carers.

MacKillop works hard to recruit, train and accredit foster carers to provide safe and supportive homes for kids who cannot live at home temporarily through no fault of their own.

Kids come into care at all ages, from babies to seventeen year olds, across all cultural, religious, and socio-economic backgrounds. Kids in foster care have typically experienced some form of trauma.

1. By law, everyone must wear a seatbelt in Australia.

2. Wearing a seatbelt is critical to ensuring your safety while out on the road or in the depot.

3. Seatbelts are installed in all of our buses and are a key part of the Park Brake Warning System (PBWS). The PBWS has been installed to prevent the bus from rolling away. When you don’t wear a seatbelt, the PBWS does not work, which also puts our passengers and other road users at risk.

BUSTING SEATBELT MYTHS Myth: I can just hold on to the steering wheel in an accident.

Fact: The forces involved in an accident are massive and only a seatbelt is strong enough to hold you in your seat.

IN THE NEWS

Lead by Example: Promote a Safety Culture by Buckling Up

Myth: I don’t wear a seatbelt because if there is an accident I’ll be trapped.

Fact: Your chances of getting out improve if you remain conscious, which is far more likely if you are wearing a seatbelt. A seatbelt can reduce the likelihood of injuries by 60% and therefore improves your chances of getting out.

Myth: If I don’t wear a seatbelt, I won’t get caught.

Fact: We regularly conduct on-road assessments and have identified four drivers in the past month driving without seatbelts.

Myth: It’s not a big deal if I get caught not wearing a seatbelt Fact: Driving without a seatbelt is a breach of company policy and will result in termination of employment.

During foster care week this year, we will be supporting MacKillop to raise awareness of the need for foster carers through digital billboards around Melbourne, onbus advertising and other support. We will also be fundraising to support their work.

Myth: Not wearing a seatbelt only impacts my safety.

Fact: Wearing a seatbelt is a key part of our Park Brake Warning System. The PBWS has been installed to prevent the bus from rolling away. When you don’t wear a seatbelt, the PBWS does not work, which also puts our passengers and other road users at risk.

If you are already a foster carer and you’d be happy to share your story during foster care week, please let us know by emailing: melbourne@transdev.com.au or contacting our Customer Experience & Communications Team via your manager.

Myth: I only drive at low speeds, so wearing a seatbelt is not important.

Fact: For someone not wearing a seatbelt, a crash at 40km/h is like falling from a two storey building onto concrete.

The best drivers in the world can be involved in an accident through no fault of their own, so always remember to buckle up!

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ENGAGED & CAPABLE PEOPLE

Golden Star Nominations Have you noticed a fellow Journey Maker demonstrating excellent behaviour, performing above and beyond the call of duty? Nominate them for a Transdev Golden Star Award!

The Golden Star Awards recognise excellence across our business in every area from customer service and operations to administration. Nominating your colleague is a great way of acknowledging the work that they do each day.

All Transdev employees are able to participate in the Golden Star program and nominate a colleague for a Golden Star award.

If you know someone who deserves to be recognised for their hard work, visit goldenstar. transdev.com.au to nominate your colleague today!

Everyone nominated has the chance to win a $1,500 travel voucher and return flights to Melbourne to attend the 2019 Awards ceremony.

Our 2019 categories are:

PERFORMANCE AND CUSTOMER SERVICE

JOURNEY MAKER WAY (INNOVATION)

SAFETY HERO: NOMINEES

Nominees will demonstrate a strong work ethic that goes above and beyond what is expected of them, with a focus on meeting and improving organisational KPIs or showing exemplary dedication to our customers.

Nominees will embody the Journey Maker Way and play an active role in transforming our business by creating better ways to get things done.

Nominees will perform a significant brave act(s) to protect, save or reduce the impact of a situation or event on our customers, services, colleagues and/or clients.

PARTNERSHIP

PASSION

Nominees will deliver effective and profitable relationships with our stakeholders; including government, internal and external customers, community and contractors.

Nominees will display a strong connection to our people and are always looking at ways to increase employee engagement and promote Transdev’s culture.

COMMITMENT Nominees will be highly dedicated to giving back to the wider community in which we operate.

BERRY MCSHERRY Nominated for: Commitment

GRAZIANO CORSO Nominated for: Passion

RAY ALLAN Nominated for: Commitment

CHRISTA PICKWICK Nominated for: Passion

“There are only 2 participants (including Berry) who have participated in the Vinnies Sleep Out in Melbourne for 10 years continuously and this year, with the support of our depots, Berry raised $2,917. Well done Berry!”

“I was previously a track driver with no experience on the orbital routes, so Graziano took it upon himself to be my instructor for the first two weeks. He made me feel relaxed and presented himself in such a professional manner while teaching me the new runs.”

“Ray was tasked with creating a plan to bring the Pre-Trip Inspection compliance to 100%. Ray created multiple spreadsheets and was out collecting PTI slips on a daily basis until the process was efficient enough to run by itself. Ray has now implemented this across all depots and we have now achieved 100% over the past 3 months (May, June and July).”

“Christa has received 6 compliments in the last 12 months. She has a great passion for providing customer service with a friendly, happy and warm persona. All her compliments highlight what an impact her attitude has on her customers and how she leaves them feeling much happier than when they first boarded her bus.”

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ALI BARAKAT Nominated for: Passion

KRISHNI SRIKANTHAN Nominated for: Passion

VERA BOGDANOVIC Nominated for: Passion

“Ali is an experienced driver and passionate HSR. We would like to acknowledge Ali for participating in our recent Smoothie Campaign to prevent slips, trips and falls on our service as one of our Smoothie Champions. Thank you Ali for everything you do to keep our people and our customers safe.”

“Krishni was our lead on an important stakeholder event to celebrate the arrival of our new buses.

Krishni organised an amazing event which was professional, creative, memorable and well received by our stakeholders and our people. Krish went above and beyond to ensure every detail was taken care of thank you Krish for creating such a special experience for everyone.”

“Vera is an experienced driver and incredibly passionate about her job. We would like to acknowledge Vera for participating in our recent Smoothie Campaign to prevent slips, trips and falls on our service as one of our Smoothie Champions. Thank you Vera for everything you do for our customers and for encouraging safe, smooth driving.”

THORAYA GUNDI Nominated for: Passion

TALEB MUSTAFA Nominated for: Passion

MENU SALIYA Nominated for: Performance & Customer Service

“Thoraya is an experienced driver and incredibly passionate about her job. We would like to acknowledge Thoraya for participating in our recent Smoothie Campaign to prevent slips, trips and falls on our service as one of our Smoothie Champions. Thank you Thoraya for everything you do for our customers and for encouraging safe, smooth driving.”

“Taleb brings his larger than life personality to work every day. He is an experienced driver and incredibly passionate about his job. We would like to acknowledge Taleb for participating in our recent Smoothie Campaign to prevent slips, trips and falls on our service as one of our Smoothie Champions. Thank you Taleb for everything you do for our customers and for encouraging safe, smooth driving.”

30 YEARS OF SERVICE

VIRAVONG DARAVONG Sunshine West

25 YEARS OF SERVICE

STEPHEN DELLA BOSCA North Fitzroy

JOSE BUSTAMANTE Sunshine West

MEHMET ESER North Fitzroy

20 YEARS OF SERVICE

JAYATISSA JUAN CABRERA NETTASINGHA North Fitzroy Sunshine West

DINUKA JAYASINGHE Doncaster

RICARDO GONZALES Sunshine West

VASILIOS AALEXIADIS North Fitzroy

15 YEARS OF SERVICE

MOHAMED MUALIM North Fitzroy

THORAYA GUNDI North Fitzroy

10 YEARS OF SERVICE

ARI LALIOTIS Heatherton

“Menu is incredibly helpful to everyone and is always willing to go above and beyond for his workmates. He is always around to help when anyone has a problem with a shift or a bus and he always makes time to greet everyone with a smile.”

VOJNE MITROVSKI Sunshine West

HOA DUONG North Fitzroy

LJUBO ELEZ North Fitzroy

NELSON RIVERA Sunshine West

ZORAN RADEVSKI North Fitzroy

5 YEARS OF SERVICE

FUAD BAKESY Heatherton

NEIL WILCOCK North Fitzroy

PHILLIP SHANAHAN Sunshine West

YADVINDER SINGH Sunshine West

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Always buckle up.

DON’T PUT YOUR SAFETY OR YOUR JOB AT RISK.

Did you know that every year in Australia, 40 heavy vehicle drivers lose their life in accidents when they are not wearing a seatbelt?

Wearing a seatbelt not only doubles your chances of surviving a serious crash, it is:

the law and company policy

assists you to maintain control of the bus

an important part of our park brake warning system to prevent bus rollaways.

Not wearing your seatbelt is a serious safety breach and will result in termination of your employment. Please make sure you and everyone else gets home safely by always buckling up.

Have your say

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This is your magazine and we welcome your contribution.

Please send your news, feedback, photos, questions and ideas to melbourne@transdev.com.au TRANSXPRESS Q2.2019

www.transdev.com.au