Important Information

Financial Security

Travelbeam Limited t/a Travelbeam holds an Air Travel Organiser’s Licence issued by the Civil Aviation Authority (ATOL No 9664). All the flights and flightinclusive holidays in this brochure are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to:

www.atol.org.uk/ATOLcertificate

Travelbeam Limited t/a Travelbeam is a member of Protected Trust Services (PTS) and is fully compliant with their code of conduct. PTS provide 100% financial protection for our clients, regardless of what travel arrangements have been booked or how much has been paid. All monies paid to Travelbeam Limited (for bookings confirmed from 01 July 2020) are secured into the PTS Travelbeam Trust Account and guaranteed by Protected Trust Services. In the unlikely event of our insolvency, money paid in respect of future travel will be refunded in full. Our PTS membership number is 5493. For further information go to:

www.protectedtrustservices.com/services/consumerprotection/

Brochure

This brochure has been carefully compiled and all reasonable steps have been taken to provide reliable and accurate information. However during the validity of this brochure certain accommodation details and facilities may change or be withdrawn by the accommodation owners or management. Such changes are beyond our control. Every reasonable effort will be made by us to advise you if any facility is not available, but we are unfortunately unable to guarantee that all facilities will be available to you during your stay. Our descriptions represent our honest view and personal opinion of the accommodations and resorts we recommend. However, we make no warranties of any kind, in relation to this brochure including, but not limited to; accuracy, implication of satisfactory quality or suitability for a particular purpose. All content is provided on an “as may be available” basis.

Passports, Visas & Vaccinations

Your specific passport and visa requirements, and other immigration requirements are your responsibility. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Generally, a full ten year passport is required for travel to all destinations for British Citizens (valid for six months from your return date to the UK). Generally all children now require their own passport. If in doubt we recommend that you check with UK Passport Agency www.passport.gov.uk. Holders of non-British Citizen passports are strongly advised to check with the relevant authorities to clarify what documents are required. In certain countries it is recommended or on occasion obligatory to have vaccinations prior to entry (particularly if travelling from an infected area). As regulations change frequently you should check with the Department of Health for the most up-to-date information. The Foreign and Commonwealth Office provides information covering all aspects of travel overseas www.fco.gov.uk/knowbeforeyougo. N.B. For air tickets the name on the passport must match the name on the ticket exactly otherwise you may not be permitted to travel.

Health & Safety

Safety standards are set by each country and therefore may not be equivalent to those of the UK and, in some cases, could be lower. We recommend that particular care and caution should be taken with regard to fire safety, balconies, lifts, stairways and swimming pools where local compliance may not be to the British Standard. Many hotels do not have lifeguards on duty and some may have signs indicating that swimming is at your own risk. Please always act responsibly, particularly with children, as the depth and design of swimming pools vary. We recommend that you familiarise yourself with the accommodation safety regulations as soon as you check in. The Department of Health leaflet ‘Advice on Health for Travellers’ is available from the department of health. Your General Practitioner can also provide up-to-date health advice and we recommend that you consult your doctor well in advance before travelling.

Disabled Clients

Travelbeam is not a specialist in proving accommodation for disabled clients. However we can give general advice about the suitability of particular properties for disabled or infirm clients or those with any special requirements. To help us ensure that any accommodation is suitable we will ask that specific information about any medical condition or disability be provided to us in writing before a booking is made. If you have serious disability, we recommend that you seek advice from a specialist tour operator.

Special Requests

Please inform us of any special requests, when you make your booking and we will make every reasonable effort to ensure that your requests are accommodated. Although, as we depend on our suppliers we cannot offer any guarantee that your requirement will be met. We cannot accept any booking that is conditional upon a special request being met.

Room Categories

Room category terminology, detailed in this brochure, have not been created by Travelbeam, but are set by each individual hotel or hotel management company. It is therefore inevitable that one hotel’s ‘Deluxe Room’ will differ to another and likewise the term ‘Ocean View’ is often used but this can mean that a room has a partial or side sea-view or full sea-view, depending upon the particular hotel.

Check-In & Check-Out

The standard international practice is to let rooms from midday to midday. However times do vary. Check-in times are usually between 2pm and 3pm, check-out times between 11am and 12noon on the day of departure. Therefore, if you check-in immediately after a night flight this would count as one night’s accommodation. Similarly if your return flight is at night you will normally be required to vacate your room at 12 noon prior to leaving for the airport. Day rooms are subject to availability/cost and should be arranged locally with the hotel management. Where an early check-in or late check-out is required we highly recommend that an extra night’s accommodation is reserved at the time of booking.

Child Care

Many of the hotels we feature in this brochure offer crèche facilities, children’s clubs and baby-sitting services. The standard of these facilities varies from hotel to hotel and we cannot offer any guarantees that recognised qualifications are held or that staff used are English speaking. Crèches and children’s clubs featured in this brochure are under the control of the hotel’s management and we do not accept any responsibility for the health, safety or welfare of any child whilst using these facilities. Please note that not all of these facilities and clubs are free or supervised and their operation may be subject to demand or minimum/maximum numbers.

Dress Code

Most luxury hotels expect guests to dress appropriately, in general casual attire during the day and smart casual in the evenings is acceptable. In some of the finer hotel restaurants a jacket and tie is required and during Gala events at special times of the year a dinner jacket may also be required.

Privacy Policy & Data Protection

If you contact us and/or register for our online services, the information you provide will be held securely on our systems and used to provide you with relevant information as requested. We reserve the right to inform you, from time-to-time of new features, products and services which we believe may be of interest to you. Should you not wish to receive such information you may specifically request us not to. You also have the right to request access to and/or the correction of or deletion of any personal information about you held by us. We will not sell your personal information to any third party. We will not hold information or data for any longer than necessary. If you make a booking we will disclose certain information, provided by you, to the suppliers of the accommodation, the airline or other relevant organisations in the required and normal process of handling your booking, reservation or otherwise. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.

For our latest prices, further details of special offers or to make a booking: +44 (0)1625 538 634 www.travelbeam.co.uk info@travelbeam.co.uk

Travelbeam Limited

Crown House Manchester Road Wilmslow SK9 1BH

VAT Registration No 595 7880 67 Registered in the UK No 03650966