Brochure Poland Travel

City trips Excursions Group tours

Krakow Warsaw Wroclaw Gdansk Zakopane

WITAMY W

POLSCE

Dear reader, We are happy to present our new brochure. We are hoping that this year, you will choose Poland as your travel destination; the country that stole our hearts. Krakow, where the pre-war architecture has been so beautifully preserved, and Gdansk, the former Hanseatic city. The wonderful cities of Wroclaw and Warsaw, where the locals will receive you with open arms. And of course the southern mountain village Zakopane. We wish we could show you whole Poland!

In this brochure you find inspiration for your trip to Poland. On page 3 you will find information about how you can book a trip, but most of our brochure is filled with our variety of travel offers. If you have questions after reading the brochure or prefer not to book over the internet, feel free to call us. For (group) customized trips, such as a family trip or a trip with your colleagues or friends, you can always contact us. We will do everything to make your trip to Poland unforgettable.

On behalf of the entire team of PolandTravel we wish you an amazing trip to Poland.

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INDEX General information

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Warsaw 5 Wroclaw 7 Gdansk 9 Zakopane 11 Krakow 15 Tours Krakow Excursion trip Krakow Group tours

17 19 21

Custom made trip Polish language and culture

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Terms PolandTravel

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Palace of Culture and Science

University of Krakow

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General

INFORMATION Krakow

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POLANDTRAVEL PolandTravel is a tour operator that offers city trips, group tours and customized trips.

In the last few years we have grown in a way that we have become a specialist in travelling to Poland. At PolandTravel you will find trips to the five best known cities of Poland. We also offer different group tours and combination tours.

OFFER PolandTravel will bring you to: Krakow, Gdansk, Wroclaw, Zakopane and Warsaw.

When you choose to travel by car or do a group tour, you will naturally see a lot more of the country. If you book an excursion tour at PolandTravel, all the excursions are included. If you choose to do a city trip, excursions can be booked optionally.

METHOD We do things differently than other traditional travel agencies. At PolandTravel, you don’t have to do hours of research to find a suitable hotel, because we already did that for you. We offer you three different hotels in each city that you can choose from: a 3-, 4-, or 5-star hotel. These hotels are specially selected for you. They are situated in the city centre and breakfast is included. We only offer hotels that we have good experiences with ourselves. In the brochure you will find the starting price that applies for the 3-star hotel. On our website you will find the actual price of the journey that you prefer.

PRICES You can find the actual prices on the website, www.polandtravel.co.uk. You can also send an e-mail if you want to receive a total price list.

BOOKING Whenever you find a trip you want to do in this brochure, there are multiple possibilities to book your trip. You can book online or by telephone. At www.polandtravel.co.uk you can see our current offers. You can make a reservation by pushing the ‘Book now’ button. Of course you also have the possibility to make a reservation by phone.

MORE INFORMATION The information in this brochure is composed as complete and actual as possible. But we recommend to keep an eye on the website, to stay informed about new destinations or nice offers.

We will always help you with your wishes, in a personal way. If you have questions or you want to make a reservation, don’t hesitate to contact one of our experienced travel advisors.

E-mail: info@polandtravel.co.uk Website: www.polandtravel.co.uk Telephone: 020 3598 5135 Post address: 338 Euston Road

London, NW1 3BT

United Kingdom

MAP

Krakow 1 Warsaw 2 Wroclaw 3 Gdansk 4 Torun 5 Zakopane 6 Sopot 7 Chochołow 8 Auschwitz 9 Ksiaz 10 Malbork 11 Wieliczka 12

HOLIDAY DESTINATION POLAND

Most of our costumers are positively surprised about Poland. Poland is a country with a rich, royal past and with beautiful traditions. It is a country with a wonderful nature and picturesque landscapes. Poland had everything: polders, deserts, lakes, mountains and magnificent castles and palaces. Each person can find something to his liking.

Besides beautiful nature, Poland has also a lot of culture and architecture to offer. Both the old and the new buildings in this country show how turbulent the past has been. Besides the fact that World War II has marked Poland, it is a very modern country. Fourteen sights in Poland are on the UNESCO World Heritage List. We have made a personal top 5 list for you.

Our UNESCO top 5: 1.

Krakow’s Old Town 2.

The reconstructed old center of Warsaw 3.

Malbork, the largest medieval castle in Europe 4.

The medieval city of Torun 5.

The Wieliczka Salt Mine In the big cities you will find old castles, great monuments, interesting museums, nice hotels, busy shopping districts and loads of restaurants and cafes. There is also plenty to see when you are on your way to the cities. The Polish coast is a charming example. But there are also hilly landscapes where you can hike. During the winter, Poland is even very suitable for winter sports.

Add a hospitable population, low prices and great food and you have the ideal holiday destination!

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CITY TRIP

WARSAW

ENJOY THE POLISH CAPITAL In 1608 Poland changed capitals. The king of Poland thought that the location of Krakow wasn’t central enough and thus Warsaw became Poland’s new capital.

Warsaw, the city capital of Poland and the biggest city of Poland, is a perfect destination for a city trip. You will be amazed about the old historic city center, which is on the UNESCO world heritage list.

At the old city, also known as “At stare miasto”, you will find the central square, where there is a statue of the mermaid of Warsaw.

The inhabitants of Warsaw believe she protects the city.

You can also visit the royal palace, called Zamek Królewski, or the 5

Warsaw Barbican, which is the second largest outpost of Poland.

To escape busy Warsaw, it is a recommendation to visit Łazienki Park. This beautiful park has much to offer. For example the amphitheater palace Łazienkowski and the monument for Chopin, a famous music composer. And Warsaw is the perfect city to do some shopping. With her impressive shopping malls, shops and markets, there is something for everyone. A combination of culture, peace and shopping makes Warsaw a perfect destination for a city trip!

Warsaw is promoting itself as a city to fall in love with, and this is absolutely true.

WHAT YOU SHOULD NOT MISS Royal Castle. There are many things to see in Warsaw, such as the Royal Castle. The Royal Castle was built in the 15th century. As soon as Warsaw became the capital city of Poland, it served as a seat of the king and the government. It was completely destroyed during the World War II. After the war, it was rebuilt with the remains of the castle, to help keep its appearance as original as possible.

Piwna Street. In the longest street of Warsaw, which is the 250 metres long Piwna Street, is the church of St. Martin located. It was found in 1356 and has a baroque architecture. During the 70’s and 80’s, the church was a place where opposition members gathered.

The Historical Museum of Warsaw. This museum is also something you must add to your list of things to do in Warsaw. The museum is located in a few houses that were rebuilt after the war. The exposition shows the history of the city to modern times. It also shows a video documentary of Warsaw during 1939 to 1945.

Throughout the city there are also plenty of monuments to be found. If you would like to take a break from sightseeing, you can visit a traditional Polish restaurant to enjoy some delicious food. Warsaw has many bars and restaurants to choose from, so there’s always something that gets your attention.

Chopin’s music. The famous composer and pianist is born in Warsaw and he still lives on in the city. At different benches in the city you can hear his music play. You can also visit his old house or spend an afternoon at the Chopin museum. Chopin is buried in Paris, but his heart is still in Warsaw.

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£ 299,arsaw p

Marketplace Warsaw

Lazienki Królewski park

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CITY TRIP

WROCLAW

DISCOVER AMAZING WROCLAW (VROT-SWAV*) Wroclaw is often compared to a smaller and more manageable version of Krakow. This is correct, but the city should not be underestimated. Wroclaw is still the fourth largest city in Poland and it is a vibrant university town.

The beauty of Wroclaw lays in the Odra river that flows through the city. The city is affectionately known as “the Venice of Poland”.

Wroclaw has 130 bridges and a lot of parks and benches by the water. There are twelve islands, where you can spend at least one day. In 2016, Wroclaw is the cultural capital of Europe, thanks to the many theaters, operas and museums. The National Museum and Racławice Panorama are definitely worth a visit.

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The city has a large market square, surrounded by the typical coloured houses and beautiful Gothic architecture. The town hall is definitely an eye catcher, with its 66 meters high tower. Do you visit Wroclaw between May and October? Then go to the Szczytnicki Park. There is in fact to find the largest fountain in Europe. Its size is approximately one acre. During the summer months there are daily shows. * The inhabitants of Wroclaw will not understand if you are talking about Wro-Klaw, so practice your pronunciation. On page 24 you will find more information about the Polish language.

WHAT YOU SHOULD NOT MISS The old town’s square. Most of Poland’s cities have beautiful old squares, but the one in Wroclaw is not to exceed. Ornate facades and coloured buildings surround the old market. You will also find the medieval town hall here. Of course there are also many food and beverage outlets around the square. In the evening the town square comes to life even more, you will see musicians and street performers everywhere.

Ostrow Tumski. This is the island where Wroclaw was founded in the ninth century. Here you can escape the busy streets of the city centre. At the island you will find a cathedral, amid the winding streets. Her two towers adorn many postcards! When you climb to the top of these towers, you will be rewarded with a wonderful view over the city.

Panorama of the Battle of Raclawice. As the name suggests, this is a 360 degrees painting that will show you the story of the battle. Bit by bit the story will be told, supported by audio.

The shopping malls. Believe it or not, Wroclaw is a true shopping city. In the city center you will find four huge shopping malls where all the popular stores are represented. Besides that, there are enough nice coffee shops around to rest for a while.

Wroclaw Dwarves. When you look around, you will notice a rather special species living in this city.

Everywhere in Wroclaw you will see small statues of dwarves. In 2001 people started to place them on the streets, as a peaceful protest against the communism.

Meanwhile, the little statues are a symbol of Wroclaw.

There are supposed to be around 250 little dwarves.

How many do you discover?

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£ 279,roclaw

Tumski bridge

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CITY TRIP

GDANSK

THE POLISH COAST HAS A LOT TO OFFER Have you ever thought about a city break to Gdansk? Gdansk is located on the Baltic coast and is Poland’s principal seaport.

Nowadays there are about 450.000 people living in Gdansk.

The city has a rich history. During the World War II, Gdansk was flattened and it has been restored afterwards. You will still find the remainings of the war in the city. Because of its history and the gorgeous architecture styles which are beautiful to see, Gdansk is a city which has a lot to offer. A city trip to Gdansk will be a unique trip, thanks to its history.

The Westerplatte is also something special to visit. The peninsula is famous for the Battle of Westerplatte, which was the first battle in 9

the Invasion of Poland, at the beginning of the World War II. Most of the main attractions are located along or near the Long Street and the Long Market. Sometimes this road is referred to as the Royal Road, since it was once a the path for processions for visiting kings.

The Polish inhabitants often choose Gdansk as their holiday destination. Gdansk has more to offer than only a heavy history.

There are also sandy beaches near Gdansk. You probably won’t expect that Sopot has a beautiful, cozy coast with a nice boulevard.

Sopot is also suitable to do a bike tour. From the center of Gdansk it’s just half an hour to Sopot when you’re using public transport.

WHAT YOU SHOULD NOT MISS Gdansk’s architectural wealth. The city was once one of the richest trading centers in Europe and that is still visible. Around the center you will find richly decorated houses, magnificent churches and elaborately decorated facades. Take a seat on one of the terraces along the harbor or the Long Market for a good view.

The Royal Route. This route is formed by the Long Street (Ulica Dluga) and Long Market (Dlugi Targ).

Without doubt, these are the most beautiful streets of Gdansk. The Golden Gate and the Green Gate enclose the route. Along the road, you will find the beautiful Town Hall and St. Mary’s Basilica.

The Dutch and Belgian influences. Poland, the Netherlands and Belgium had many collaborations in the 11th century. Especially in Gdansk you notice the effects of this warm relationship. Stroll through the city, and imagine you are in Amsterdam. The previously mentioned Green and Golden Gates are designed by Abraham van den Blocke.

Danziger Goldwasser. This is a well known alcoholic drink in Gdansk. There is a restaurant named ‘Goldwasser’. You should order one there and you get a drink based on a 400-year old recipe. The nice thing is that there are little bits of gold swirling in this liquer. A bottle of Goldwasser can be a good idea for an original souvenir.

Neptune. At the Long Market you will find a statue of Neptune, the god of the ocean. Legend tells us that he ‘invented’ the Goldwasser liquor, because he could see the people who were throwing money in the fountain for good luck. He decided to break the fountain with his trident.

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£ 299,dansk p .

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WINTER IN

ZAKOPANE

WINTER WONDERLAND IN POLAND Zakopane is located in southern Poland, close to the Slovenian border. The city is known for its mountains. Zakopane is based at the foot of the Tatra Mountains and so it attracts winter tourists.

Although many people do not know, Poland is absolutely suitable as winter sports destination. The highest point of the Tatra Mountains is at 2500 meters.

If you are visiting Zakopane in winter, activities like skiing, snowboarding, cross country skiing and sledding can be done. The Tatra Mountains and the surrounding protected area are beautiful.

You can decide whether you are going for an active hike or use the cable car.

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In winter it is also possible to make an excursion through the mountains with sled dogs pulling you.

Additionally Zakopane also has a very nice authentic center. Near the main square you can find a lot of hotels, restaurants, museums and architecture to entertain you. Especially Krup贸wki Street is lovely; here you will find traditional restaurants and shops. If you want to visit a special gallery, go to the Wladyslaw Hasior, located in an old wine cellar.

Turn the page quickly if you prefer to visit Zakopane in the summer.

WHAT YOU SHOULD NOT MISS A trip through the mountains. Zakopane is the winter sports resort of Poland. You will find blue runs for beginners and red and black runs for advanced skiers.

For children there is plenty to do. Swap skis once for irons and drive a lap on the ice rink. If you prefer adventure? Then make a snowmobile- or husky tour.

Romantics take place in a horse-drawn sleigh.

Apres-ski. After a day of activities in the snow, it’s time for a pleasant evening. Zakopane offers plenty of entertainment for the enthusiastic apres skier. The main street Krupowki is a kilometer long, and there are numerous bars, cafes and restaurants. Some offer live music for an extra cozy feeling. In the neighborhood there are discos and music clubs where you can dance until late at night.

The traditions in Zakopane. The locals, called Góraly (mountain people), are strongly committed to tradition.

Traditional music is played on the streets and you will find stalls selling oscypek everywhere. This great tasting sheep cheese with characteristic smoky flavor is sold only in Zakopane and surroundings.

A hike. The Tatra Mountains are perfect for mountain climbing. Choose from one of the five marked runs.

More information about hiking is available at the tourist office.

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£ 349,kopane p

Kasprowy Wierch

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Including: Flight to a nd to and fro m the hote from Zakopane • S urch l • Stay in a hotel with double roo arges • Transfer private sh ower and m in a mid toilet • Bre dle class akfast

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SUMMER IN

ZAKOPANE

ENJOY THE SUN IN THE MOUNTAINS Zakopane has more to offer than its white snow peaks. Also in the spring and summer a visit to the Tatra Mountains is a must!

Temperatures are pleasantly warm. If you walk through the mountains, you are surrounded by bright green landscapes and once upstairs you have beautiful views of the Valley of the Five Lakes. Also from the cable car, the view is amazing.

Obviously, a great part of Zakopane’s tourism is due to the mountains. There are multiple ways you can visit them; by quad, horse, rafting and even paragliding! But you can also just follow the footpaths and be surprised by the beauty of the mountains.

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But there is more to be found in Zakopane than mountains. The village has a lot of character because of all wooden houses. There are in addition 30 churches surrounding Zakopane. At the market square you will find the Kościół Najświętszej Rodziny, an old church that is even more beautiful from the inside than from the outside.

Also in Zakopane there is a museum dedicated to the Polish composer Karol Szymanowsk. The first wooden house of Zakopane is now also a museum about the history and traditions of the country.

WHAT YOU SHOULD NOT MISS The Tatra Mountains. Zakopane is in the summer months the perfect destination for active tourists. In these mountains you will find 275 kilometers of trails, so bring your Nordic Walking stick. Or do you prefer to explore the mountains by bike? If you rather be driven, it might be an idea to subscribe for a horse riding course.

The cable car. Take beautiful photos, enjoy scenic views and breath lovely fresh air! And in the end you don’t have tired legs.

Krupowki. In the center, take place at one of the many terraces or go shopping in the largest shopping street in Zakopane.

A beauty treatment. Zakopane is an ideal destination for a wellness holiday. Stay in one of the beautiful hotels and enjoy the sauna, Turkish bath and many beauty treatments. After a healthy lunch you breathe pure oxygen from the Tatra Mountains during a refreshing hike. You will feel reborn!

Chocholow. Also near Zakopane is plenty to do. Pay a visit to the town Chocholow, located 17 kilometers from Zakopane. Chocholow is a typical Polish mountain village with picturesque wooden houses. Residents, dressed in colorful costumes, invite you into their garden.

Make sure you take a look in the workshop of the local sculptor; This artist creates the most beautiful carvings.

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£ 329,kopane p

Kasprowy Zakopane

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Including: Flight to a nd to and fro m the hote from Zakopane • S urch l • Stay in a hotel with double roo arges • Transfer private sh ower and m in a mid toilet • Bre dle class akfast

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Krupowki street

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CITY TRIP

KRAKOW

VISIT THE FORMER CAPITAL OF POLAND

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Krakow. The city that was Poland’s capital until 1608. The city that is affectionately called ‘Florence of the East’. The city with one of Europe’s largest market squares. The city where you will have a wonderful time!

Krakow is founded on the top of a mountain, the Wawel. It is a must to visit this mountain during your trip. The Wawel is around 228 meters high and you will find the Royal Castle, a cathedral and a museum there. Underneath the Wawel is a cave, the Dragonscave.

The city of Krakow had an old and a new part. The old part, Rynek Glowny, is on the UNESCO World Heritage list. You will find Europe’s second largest market square here. The square is four hectares large and is symmetrically arranged. Because Krakow was not destroyed during World War II, you can see a lot of prewar architecture. There are even medieval influences visible in the buildings in Krakow.

Other highlights of Krakow are the fairy tale park Planty, the Jewish district Kazimierz and the Julius Slowacki theater. Krakow is the best base for most of the excursions. Do you want to expand your visit with one of our excursions, take a look on page 17 and 18 for more information.

WHAT YOU SHOULD NOT MISS The big Market Square, Rynek Główny. This square is the heart of Krakow, with all the nice terraces, cafes and stores. The Cloth Hall Sukiennice is the prettiest building of the city and is located on the side of the square.

The Wawel. This is the hill on which Krakow is founded.

When you climb it, you will have a great view over the city. You will also find a cathedral and the Royal Palace over there, both pleasures for your eyes.

The Wieliczka Salt Mine. Bring a visit to the Salt Mine, because it is a memorable experience for everybody.

165 meters beneath the ground you will find corridors, chambers and art made out of salt.

Nightlife in Krakow. Krakow is a vibrant city, so what’s more fun than to go a night out? For example, you can go to a Chopin concert or go to a concert with authentic klezmermusic in the Jewish district Kazimierz. If you want to end your night with a cocktail, you should definitely visit bar-restaurant Scandale Royale.

Auschwitz. Whenever you visit Krakow, make sure you also pay a visit to Auschwitz. It will always be one of the most impressive places on earth. A tour will guide you through Auschwitz and it shows you all the important buildings and remainings. A tour guide can tell you a lot about what happened here during World War II. A visit to Auschwitz can be quite heavy and impressive.

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£ 299,akow p.p

Wawel Castle

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Including: Flight to a nd to and fro m the hote from Warsaw • Surc l ha • Stay in a hotel with double roo rges • Transfer private sh ower and m in a mid toilet • Bre dle class akfast

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Bracka Street

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TOURS

KRAKOW

WALKING TOUR KRAKOW

AUSCHWITZ BIRKENAU

Start: Duration: Cost: Including:

Start: Duration: Cost: Including:

Experience the Old Town with a lovely walk along all the highlights that Krakow has to offer!

The Royal Route begins at St. Florian´s Church in the northern part of the Medieval Old Town. After the tour guide gives you the information about this impressive church, the route continues along Floriańska, Grodzka and Kanonicza streets towards the Wawel castle, which was built in the 14th century for Polish monarchs.

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14.00 p.m.

3 hours £ 15,00 p.p.

English speaking guide.

You can combine your city trip to Krakow with an impressive tour to Auschwitz Birkenau, the largest concentration and extermination camp during World War II. In about 6-7 hours you will visit the Main Camp (Auschwitz) including the permanent exhibition and original buildings such as the barracks and gas chambers. The most important original objects at Birkenau will also be visited. After the tour you will be brought back to your pick-up point in Krakow.

08.45 a.m.

6 - 7 hours £ 32,00 p.p.

Transfer from and to your hotel.

English speaking guide.

Maria Church

SCHINDLER’S LIST TOUR

WIELICZKA SALT MINE

Start: Duration: Cost: Including:

Start: Duration: Cost: Including:

The Schindler’s List tour is a 3 hour walk around the former Jewish district of Kazimierz. This tour will tell you the story of Oscar Schindler, which you may know from Steven Spielberg’s Oscar winning film. Before World War II the Jewish culture flourished in Kazimierz, but nowadays it’s known as the artistic centre of Krakow. During the tour you will visit the district of Podgórze and the area around Schindler’s factory.

09.00 a.m.

3 hours £ 15,00 p.p.

English speaking guide.

During a 4 hour tour you will visit the historic Salt Mine in Wieliczka, which is only 20 minutes from Krakow. The mines are lying on nine levels and stretch for the total of 300 kilometers.

Since 1978 the Salt Mines are on the World Heritage List of UNESCO. During the tour you will be guided by an former mine worker who can tell you everything about the mines.

11.00 a.m.

4 - 5 hours £ 32,00 p.p.

Transfer from and to your hotel.

English speaking guide.

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EXCURSION TRIP

KRAKOW

A TRIP INCLUDING EVERYTHING YOU MUST SEE The excursions described at the previous page can be done while you visit Krakow. Whenever you like all four of them, it might be a better idea to book an excursion trip. All four of the excursions will be included in your trip. Transfers to and from your hotel are always included, unless you wish otherwise.

Krakow, the former capital of Poland, is beautiful. Situated on a hill with a beautiful medieval town. In the center you will find the Rynek, one of the largest squares in Europe, surrounded by shops, restaurants and bars. The walk will take you through Krakow including Wawel and at the old church. Also Schindler’s List tour shows you beautiful parts of the city. During the excursion trip you will also have plenty of time to explore the city center yourself. Outside the center of Krakow there are two sights that you really should not skip; the Wieliczka Salt Mine and the camps of Auschwitz. During the excursion trip you will be guided by a professional English speaking guide.

Note: The visit to the Wieliczka Salt Mine is only included in the five-day excursion trip.

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ITINERARY

Day 1 After arrival, you have some time for yourself in the afternoon and evening. There are no excursions planned, so you can see a bit of Krakow on your own.

Day 2 The second day starts with Schindler’s List Tour in the morning. Here you will visit the district around the old factory of Oskar Schindler, the man who helped the Jewish people during World War II. There is made a film about the his story, the Oscar winning film ‘Schindler’s List’.

In the afternoon there is a walk around the old city planned. In about three hours you will learn everything about the history and culture of Krakow.

Day 3 At the third day of your trip, you will visit Auschwitz and Auschwitz-Birkenau. The visit to these camps will give you a clear idea about the horrors that took place during World War II. Our visitation lasts for the whole morning and a part of the afternoon.

Day 4 At the fourth day there are no excursions*. Depending on the time of your flight back home, you will have free time on this day. *You can also book a five-day excursion trip. On day 4 you will visit the Wieliczka Salt Mine. 165 meters under the ground is a salt complex that was used until 2007. In this mine you will learn everything about the process, but there is more to see. For example there is also a lake and many salt sculptures.

Whenever you book this trip, you will have free time on the fifth day, depending on the time you have left before your flight home.

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£ 359,cursion t

Wawel Castle

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Including: Flight from a to and fro m the hote nd to Krakow • Surc h l • Stay in hotel with a double ro arges • Transfer private sh om in a m ower and iddle class toilet • Bre akfast • A ll excursio ns

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GROUP TOURS KRAKOW

ITINERARY

Day 1 After arriving in Krakow, you will be welcomed by your tour guide. After that, you will have time for yourself.

There are no excursions planned, so you can see a bit of Krakow on your own.

Day 2 At the second day, we will be walking across the city of Krakow. We will visit the Royal Palace, the cathedral, the city park Planty and the University of Krakow. After lunch, Schindler’s List Tour is planned. We will visit the former Jewish district of Kazimierz and we will see Oskars Schindler’s factory. We will see some parts of the town that were used as a film set. In the evening we will have dinner together.

Day 3 At day three, we will leave for Auschwitz after breakfast.

This will be one hour drive. We will visit Auschwitz, where you will be guided by a professional English speaking tour guide. After lunch, we will drive to Auschwitz-Birkenau, the extermination camp. We will be back in Krakow in the afternoon, so you can have some time to think about this impressive day, before we have dinner together.

Day 4 At the fourth day there are no excursions. Depending on the time of your flight back home, you will have free time on this day. * Twice a year, this trip will be extended with a visit to Zakopane. This city is located at the foot of the Tatra Mountains where you can hike or do winter sports.

Please contact us, or look at the website for departure dates.

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£ 439,oup trip p

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Including: Flight from a to and fro m the hote nd to Krakow • Surc h l • Stay in hotel with a double ro arges • Transfer private sh om in a m ower and • All menti iddle class toile oned excu rsions with t • Breakfast • Lunc h • Dinner English sp eaking tou r guide.

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Besides city trips, PolandTravel also organizes group tours. A couple of times a year there will be a group of 25 persons travelling to Krakow, Zakopane and Warsaw. At the arrival in Poland there will be an English speaking tour guide waiting for you. Also during all the activities and excursions the spoken language will be English. Your flight, hotel, breakfast, lunch, dinner, transport, airport taxes and the entire excursion program are included. You will stay in a middle class hotel in the city centre.

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KRAKOW WARSAW

ITINERARY

Day 1 Today you will meet your group members at the airport.

After arrival in Katowice, we will drive to the hotel in Krakow.

Day 2 At the second day, there is a city walking tour planned.

A tour guide will show you all Krakow’s sights. We will have lunch and dinner together, but you have free time for the rest of the day. No more excursions are planned today.

Day 3 At day three, we will leave for Auschwitz after breakfast. This will be one hour drive. We will visit Auschwitz, where you will be guided by a professional English speaking tour guide. After lunch, we will drive to Auschwitz-Birkenau, the extermination camp. We will be back in Krakow in the afternoon, so you can have some time to think about this impressive day.

Day 4 At day four, we will live for the Wieliczka Salt Mine around noon. After lunch we will discover the breathtaking beauty of salt. When we get back to Krakow, you will have some time for yourself.

Day 5 At the fifth day we will visit the district of Kazimierz in the morning. While we walk, we will discover the story of Oskar Schindler. After this tour, we will leave for Warsaw, where we will arrive in the afternoon. You will receive a lunch package in the bus. Until dinner you will have free time in Warsaw.

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Day 6 At day six we will do a city walking tour in Warsaw. This tour is also guided by a tour guide. It’s a good way to get to know the capital of Poland. After lunch you will have free time until dinner.

Day 7 At day seven you will have a free day to do whatever you want. You can go shopping, walk through the beautiful Lazienki Park or have a drink in one of the many typical Polish bars.

Day 8 On the last day you will have free time, depending on the time of your flight back home. Transfer back to the airport is included.

PolandTravel also offers a combination trip to Krakow and Warsaw. During this trip you will visit the former and the present capital of Poland in one trip. In 8 days you visit both Krakow and Warsaw. The ancient capital of Poland has remained intact during World War II, while Warsaw was completely destroyed and rebuilt. Want to visit both cities in one holiday? You can!

We offer a complete 8 day trip including flights, transfers and accommodation on a full board basis. You sleep four nights in Krakow and three nights in Warsaw. You can choose to stay in three- or five-star hotels.

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CUSTOM MADE TRIP

COSTUMER IS ALWAYS KING

Krakow

Do you feel like visiting Poland after reading this brochure, but none of our trips suit you? Don’t hesitate to contact us, because no idea has ever been too crazy for us. We have knowledge about the country and experience with the locals, so we can organize a lot for you.

Do you want to visit another city, stay in another hotel of do another excursion? Let us know! You can call or e-mail us anytime and we will see what we can do for you.

The same offer applies if you want to go to Poland with a large group. Organizing a trip like this does take more time than when you want to travel alone or in pairs. For example, PolandTravel has experience in organizing trips for staff- or student associations. Please contact us for more information or a free quotation.

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POLISH LANGUAGE

It’s always nice to be able to exchange some words in the language of your holiday destination. You can practice with this page and steal the hearts of the Polish people.

Polish is a West Slavic language that has about 45 million native speakers. In Poland, they use the Latin alphabet, that has more letters than the English alphabet. In Poland they know 32 letters.

Here are the letters are pronounced differently than we are used to: Ą – [on] as in French bon C – [ts] as in English wits Ć – [tsj] as in English choice Ę – [en] as in French cousin H – [ch] between Scottish loch and English heart Ł – [w] as in English water Ń – [nj] as in English canyon Ó – [oo] as in English root Ś – [sh] as in English short U – [oo] as in English root W –[v] as in English vowel Y – [i] as in English syllable Ź – [szj] as in English teach Ż – [sj] as in English vision At first, the pronunciation of Polish words seem very hard. This is mainly due consonant combinations that do not occur in our language and seem impossible to pronounce. However, if you practice a little, it turns out to sound pretty good!

POLISH CULTURE

Poland has about 38 million inhabitants, of which 60% live in cities.

90% of the Polish people are Catholic and most of them are actively engaged in their faith. Besides family, religion plays a major role in the country.

It is quite normal that there are three generations living together.

Also public holidays in Poland are usually celebrated. Despite its turbulent history, the Poles very proud of their country.

Hello Witaj Good morning/Good afternoon Dzień dobry Good evening Dobry wieczór How are you?

Jak się pan ma?

I’m doing fine Możliwie My name is...

Mam na imię...

What is your name?

Jak się pan nazywa?

I am from England Pochodzę z Anglia Excuse me Przepraszam How do I get to...

Jak dotrzeć do... ..themuseum? ..do muzeum? ..the restaurant? ..do restauracji? ..the hotel? ..do hotelu?

Thank you Dziękuję Bye/Goodbye Do widzenia Yes Takt No Nie I don’t speak Polish I nie mów Polski Do you speak English?

Czy mówisz po Angielsku?

Numbers Zero Zero One Jeden Two Dwa Three Trzy Four Cztery Five Pięć Six Sześć Seven Siedem Eight Osiem Nine Dziewięć Ten Dziesięć

The Poles love to eat and in addition they are fond of meat. The most famous dish is Polish pierogi, ravioli with a filling. Poles are also fond of sweets, so keep a spot for pudding when you have dinner in a restaurant. There are usually different cakes on the menu. Vodka is still the most popular alcoholic drink in Poland.

Poles generally speak good English. Overall the Polish people love British people!

Other features of the Polish culture are: hospitality, carelessness, value adhering to traditions.

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OUR AGREEMENT WITH YOU

We are a trading division of Clarck Limited Company, Company Number 50731548. Our Agreement with you sets out what you are legally entitled to expect from us when you buy a Package Holiday from us and will not apply to any course of dealings between us other than the Package Holiday booked. Because we sell a wide variety of Package Holidays you should read our terms and conditions carefully, before you book, to see how they affect your specific travel arrangements made by us.

1. YOUR TRAVEL BOOKING Whether you book alone or as a group, we will only deal with the lead booking name in all subsequent correspondence, including changes, amendments and cancellations. You must be 18 years old at the time of booking and possess the legal capacity and authority to book as the lead name and travel on holidays with us and take up the offers advertised by us if they are still available. You are responsible for ensuring the accuracy of the personal details or any other information supplied in respect of yourself and any other person travelling on the booking and for passing on any information regarding the booking or any changes made in relation thereto, to all persons travelling on such booking, including but not limited to information on schedule changes or copies of booking confirmations.

In addition, if your holiday includes a flight, you are also responsible for (a) notifying us prior to the time of booking of any personal circumstances and needs pertaining to a person included in the booking including, without limitation, whether any such person is not self reliant or is a person with mobility - for example if you, or a member of your party, have difficulty in walking 500 meters; and (b) notifying us at any time from the time of booking until 48 hours prior to the flight’s departure by calling our call centre if any person travelling on the booking has ceased to be self reliant or a person with reduced mobility or if a person previously reported to be with reduced mobility or as not being self reliant does no longer fall into either category.

It is a condition of your booking with us that you and all other members of your party, including infants and children, are adequately insured on holiday. Any person who is under 18 years old must be accompanied by an adult on his or her journey. There may be other restrictions and conditions on some offers, but these are explained in the details of those offers. When you or (if you are booking through a travel agent) your travel agent ask for your booking to be confirmed, we will confirm the booking there and then, and set aside your chosen accommodation, holiday or transport for you. Next, we will send you or your travel agent a Confirmation Invoice within 14 days.

We may not be able to confirm some of our ground arrangements straight away (e.g. bespoke accommodation, tours etc). In these instances we may issue a Confirmation Invoice. However, a contract for arrangements that have not been confirmed on that invoice will only be made when we have sent you written confirmation that those additional arrangements have been completed. If there is any change to any of the details discussed at the time of booking, before the Confirmation Invoice is issued, we will notify you promptly of any new or changed details, including a change to the total price (if any). If any detail on the Confirmation Invoice is not correct tell us or your travel agent immediately. If there is an obvious error on the Confirmation Invoice we reserve the right to correct it as soon as we become aware of it, but we will do this within 7 days of issuing the Confirmation Invoice or, if your departure is within 7 days, no later than 24 hours before you go. If any of these changes are not acceptable then you will be entitled to a full refund.

The contractual terms of Our Agreement apply between you and us because you have chosen a Package Holiday with us (hereafter, a “holiday”) which is a ‘package’ within the meaning of The Package Travel, Package Holidays and Package Tours Regulations 1992 and will enjoy the benefits conferred by it. We may transfer your booking to another company within our group, but this will have no effect on your holiday arrangements.

Air Passenger Duty, which is payable by all passengers departing from UK airports, is included in the price of your holiday. The price of your holiday will include the Air Passenger Duty for an economy seat. If you upgrade to a premium cabin this will be included in the upgrade cost.

2. THE PRICE YOU PAY All prices we advertise are accurate at the date published, but we reserve the right to change any of those prices from time to time.

Prices include a cost for fuel that was estimated at the date of this publication.

We reserve the right to add a fuel supplement to holiday prices should this increase after the date of this publication. Prices can go up or down. We will be able to tell you or your travel agent the up-to-date price of your chosen travel arrangements and of any other services advertised by us before confirming your booking. We reserve the right to increase the price of your holiday after you have booked but no later than 30 days before the departure date stipulated and will forward an Amendment Invoice reflecting any changes made. After a Confirmation Invoice has been sent to you, any increase to your holiday price will be as the result of changes in our costs of supplying

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your holiday resulting from transportation charges, (fuel, airport charges, scheduled air fares and other transport charges which form part of our contract with the transport provider), currency fluctuations and government action. An administration charge and any relevant travel agent’s commission is included within these amounts.

If the increase would be 2% or less of the holiday price shown on your Confirmation Invoice (excluding insurance premiums and any amendment charges), we will absorb the changes in our costs described above and will only pass on any increase above that level If the increase is more than 10% of the holiday price (calculated as above), then: – 1. You may cancel your holiday booking within 14 days of the Amendment Invoice date and receive a refund of all monies paid to us except any amendment charges; we will only consider an appropriate refund of insurance premium paid if you can show us that you are unable to transfer or reuse your policy; and 2. the increase will be considered a Major Change as described in section 4 below and, unless you choose to cancel under paragraph 1 above, you will be entitled to the alternatives set out in section 4 for those circumstances, but in either case you will receive compensation in accordance with section 4.

The price quoted on the last Amendment Invoice issued is guaranteed, unless you change your holiday booking. Any increases in our costs which occur after the last Amendment Invoice has been sent will be borne by us. Should you instruct your credit/debit card company to “charge back” any payment(s) properly due from you in respect of your booking, we will charge you a fee of £10 per incident and associated costs. We further reserve the right to cancel your booking and/or take legal action against you for all outstanding payment(s).

3. IF WE CANCEL YOUR BOOKING We aim to provide your holiday as booked. But if, for example, there are not enough people booked on your holiday or you do not pay the balance of the holiday price on time, we may cancel it. We reserve the right to cancel your holiday in any circumstances but if we cancel your holiday, except where this is because you have not paid, you can either have a refund or accept a replacement holiday from us of equivalent or similar standard and price, if we are able to offer you one. Should you choose this option the terms and conditions of your holiday will not change and these conditions will still apply to your booking. In either case, we will pay you compensation, using the scale shown (unless we cancel your holiday because you do not pay us the balance of the holiday price or because of one of the events listed in the ‘Important Note – Events Beyond Our Control’) and we will always refund the difference in price if the replacement holiday is of a lower standard and price. We will not cancel your holiday less than 2 weeks before you go, unless this is the result of one of the events in the ‘Important Note – Events Beyond Our Control’.

4. IF WE CHANGE YOUR BOOKING DETAILS We hope that we will not have to make any change to your holiday but, because our holidays are planned many months in advance, we sometimes do need to make changes. We reserve the right to do this at any time. We will let you or your travel agent know about any important changes when you book. If you have already booked, we will let you know as soon as we can, if there is time before your departure. Flight timings shown by us are for guidance only and may change. Occasionally it may be necessary to change the aircraft type for your flight which may mean that some facilities such as in-flight entertainment or the advertised seat pitch may not be available.

Where we are unable to provide a seat option that you have paid for we will refund the amount you have paid.

Major Changes To Your Holiday Occasionally, we have to make major changes to the flight or accommodation making up your holiday with us.

Major changes to your holiday for which we will pay compensation unless the change is for reasons beyond our control (see ‘Important Note - Events Beyond Our Control’), using the scale shown, may include the following changes: a significant change of destination; a change in accommodation to that of a lower category, a change in the time of your departure or return flight by more than 12 hours, a change of UK departure airport (excluding changes between London airports, London, Ebbsfleet and Ashford stations and between Dover/ Folkestone ports). A delay to your flight that we need to make within 24 hours before you are due to depart will not be considered a major change unless the delay is for more than 24 hours. These changes are only examples and there may be other significant changes which constitute major changes.

If we tell you about any of these changes after we have confirmed your holiday booking, you may either: - accept the new arrangements offered by us; or - accept a replacement holiday from us of equivalent or similar standard and price, at the date of the change, if we are able to offer you one. Should you choose this option the terms and conditions of your holiday will not change and these conditions still apply to your booking; or

- cancel your holiday with us and receive a full refund of all monies paid.

If The Change Is Not Acceptable To You If any major change indicated above is not acceptable to you, you can cancel your holiday booking. In this case, we will refund all the money you have paid us and will pay you compensation, as shown above, depending on how many days before your holiday we tell you about this change unless the change is for reasons beyond our control (see ‘Important Note - Events Beyond Our Control’). This standard payment will not affect your statutory or other legal rights.

Important Note – Events Beyond Our Control Events beyond our control include: war, threat of war, riots, civil disturbances, terrorist activity and its consequences, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks and pandemics, unavoidable and unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar events.

In February 2005 a new Europe-wide law relating to denied boarding, delays and cancellation of flights came into force. This law granted rights to passengers including in certain circumstances the right to cancel their flight and receive reimbursement of the cost of the flight from their airline. Full details of these rights is publicised at EU airports and is also available from affected airlines. However, you should note that reimbursement of the cost of a flight that forms part of your holiday is the responsibility of your holiday airline and will not automatically entitle you to reimbursement of the cost of your holiday from us.

5. WHAT HAPPENS TO HOLIDAY COMPLAINTS We can usually sort out any complaints you may have. But if we cannot agree, you can use the Arbitration Scheme devised for the travel industry by ABTA and administered independently, providing the dispute fits within the rules of the scheme.

This is a simple way of sorting out complaints and there are limits on the costs you might have to pay. You do not have to appear in person, but can send documents to explain your complaint. Details and application forms are available from ABTA, 30 Park Street, London, SE1 9EQ. YOUR FINANCIAL PROTECTION When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate.

This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate, or a suitable alternative. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative, at no extra cost to you. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme, or your credit card issuer where applicable.

All money accepted from you by a travel agent acting as our agent is held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the agent’s obligation to pay it to us for so long as we do not fail. If we do fail, any money held at that time by the agent, or subsequently accepted from you by the agent, is and continues to be held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us.

The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from us and for your repatriation in the event of our insolvency. We provide this security by way of an ATOL (number 2524) administered by the Civil Aviation Authority and a bond held by ABTA for packages that do not include flights.

6. OUR RESPONSIBILITY FOR YOUR HOLIDAY We will arrange for you to receive the services that make up the holiday that you choose and that we confirm. These services will be provided either directly by us or through independent suppliers contracted by us. We are responsible for making sure that each part of the holiday you book with us is provided to a reasonable standard and as was advertised by us (or as changed and accepted by you). If any part of your holiday is not provided as described, we will pay you compensation, if appropriate, unless this is due to reasons beyond our control (see ‘Important Note – Events Beyond Our Control’).

We have taken all reasonable care to make sure that all the services which make up your holiday advertised by us are provided by

efficient and reputable businesses. These businesses should follow local standards. However, overseas safety standards are generally lower than in the UK, for example few hotels yet meet EC fire safety recommendations even in Europe.

7. PERSONAL INJURY If you suffer injury, illness or death directly as a result of the services provided as part of your holiday we may make a payment to you. We will not make any payment if your injury, illness or death was caused by an event or circumstances which the person who caused it could not have predicted or avoided even if they had taken all necessary and due care. We will not make any payment if your illness, injury or death was your own fault. If we do make a payment, it will be similar to one you would receive under English law in an English court.

1. You must tell us and the supplier involved about your injury or illness while you are in the resort (see section 13). You should also write to us about your claim within three months of coming home from your holiday to allow us to investigate it properly and cooperate with us so as to enable us to carry out such investigation. Please include a letter about your injury or illness from your doctor if you can.

2. You should transfer to us any rights you have against the supplier or any other person.

3. You should cooperate fully with us if we or our insurers want to enforce those rights.

4. Any payments we make may be limited in accordance with international conventions.

We ask you to transfer your rights to us so that we can claim back from suppliers any payments we make to you, plus any legal or other costs. We will not make a profit from this. If we get back from the supplier more than we have paid you plus these costs, we will give the extra money to you.

If you or someone on your holiday booking is injured, falls ill or dies while taking part in an activity which is not part of the holiday, or you need to incur unpredictable extra expenses for which we are not liable because the event is beyond our control (see ‘Important Note – Events Beyond Our Control’) we will, where appropriate and subject to our discretion, try to help if we can. We may help everyone on your holiday booking up to a total cost to us of £5,000 as long as the following conditions are met: 1. You must ask us for help within three months of coming back from holiday.

2. You must make a claim under your insurance policy’s legal expenses or other appropriate section. You must show us proof that your insurance company has received your claim and, if you get back the cost of legal or other expenses, you must repay us any money we have spent in helping you.

8. EXCURSIONS From time to time we may introduce you to reputable third party suppliers of excursions or other leisure services. If you choose to enter into a contract for the provision of excursions or other leisure services, your contract will be with that supplier directly and we act only in the capacity of an agent, and therefore would have no liability for the proper performance of that contract.

The terms and conditions in this “Our Agreement With You” will not apply to any contract for the provision of excursions or other leisure services.

YOUR AGREEMENT WITH US

9. YOUR CONTRACT By asking us or your travel agent to confirm your booking, you are accepting on behalf of all persons travelling on this booking that the terms of this Agreement and the conditions of any terms and conditions of carriage constitute the entire agreement between us with regard to your booking and your travel arrangements. You also consent to our processing personal information about you and other members of your party. Where the context permits, reference to “you” and “your” will include you and all persons travelling on this booking. Your contract with us shall be governed by and construed in accordance with the law of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales over any claim or matter arising under or in connection with your contract with us. You may however choose to submit to the law and jurisdiction of Scotland and Northern Ireland if you are resident in either of these jurisdictions but not to any other law and/or jurisdiction.

It is a condition of booking that you and all members of your party provide certain information that may be sent to governmental authorities and border control and security agencies for the purpose of security and counter terrorism. This is known as Advanced Passenger Information, sometimes known as APIS. The information you must provide will include, but not be limited to, full name - as shown in your passport or travel document, gender, date of birth, travel document type, number, country of issue and expiry date, and for travel to the United States, your country of residence and the address for your first night’s stay.

10. PAYING FOR YOUR TRAVEL ARRANGEMENTS You will be required to pay a deposit to us for each person when you book unless this is within 12 weeks of departure when the full amount

for the booking is payable. The deposit amount will be specified by us or your travel agent when your booking is made. If it is not specified then it will be the amount that we ask you to pay when you book, even if this is 100% of the holiday price. If you pay less than the deposit under a low deposit booking scheme, then this is only part of the deposit referred to in this paragraph. The remaining deposit will be due on cancellation or date specified at time of booking or on your confirmation invoice Please note your booking deposit may be increased or there may be a charge payable for some accommodation, holidays or flight bookings where it is necessary to secure specific facilities with full payment at the time of booking e.g. weddings, coach touring and specific types of airline tickets.

Once confirmed, the booking deposit, additional charges paid and insurance premiums will not be refunded in the event of cancellation except in the circumstances specified in Sections 2, 3 or 4 or as otherwise required by law.

This is your only commitment until 12 weeks before you go. You must pay the amount on the last Invoice issued by us, at least 12 weeks before you go on holiday. If you don’t, we reserve the right to treat your booking as cancelled and to charge you a cancellation charge up to 100% of the total on that last Invoice, in accordance with the scale in section 12.

If you pay money for your booking to a travel agent appointed by us, they will hold that money as our agent from the time they receive it until they pay the money to us. Telephone bookings may incur an additional charge, check at time of booking.

If your payment is made by credit card a fee will apply, please check fee at time of booking. We do not accept personal cheques, only building society and bankers’ drafts will be accepted.

11. IF YOU CHANGE YOUR BOOKING 1. You must ensure all names and details are entered correctly at the time of booking. You will receive an invoice once your booking is confirmed and must contact us straight away if there is something that you need to correct, or if you don’t receive an invoice within 7 days of confirming your booking.

Amendments to correct passenger name misspellings will be free of charge within 4 days of booking.

2. Please bear in mind that certain airlines and other transport providers treat changes as a cancellation and charge accordingly, up to 100% of the cost for that part of the arrangement. Where applicable these charges will be passed on to you.

3. When changing your holiday details, the price of your new travel arrangements will be based on the price that applies on the day you make the change. These prices may not be the same as when you first made your booking.

Some accommodation is priced according to the number of people staying there. If your party size changes, we’ll recalculate your booking cost based on the new number of people going. If fewer people share the accommodation, then the cost per person may go up. This extra cost isn’t a cancellation charge, and it isn’t normally covered by insurance.

4. Some arrangements cannot be removed once they have been added to your booking. These include: transfers, flight options, children’s activities, accommodation options such as room/board upgrades and late checkout rooms. Certain extras, such as excursions, theme park tickets and airport extras may be non-refundable. We will make this clear when you book those arrangements, please check with us if you are unsure at the time of booking.

A £50 per booking charge will be applied if you cancel car hire insurance more than 14 days after the initial holiday booking.

12. IF YOU CANCEL YOUR BOOKING If you want to cancel your booking, or part of it, you must contact us as soon as possible. If you have made your booking through a Travel Agency, your agent must advise us of your request to cancel.

Once your booking has been cancelled you can expect to receive a cancellation invoice within 14 days. If you don’t please contact us.

To cover the cost of processing your cancellation, and to compensate us for the risk that we may not be able to resell your travel arrangements, we’ll make a cancellation charge on the scale shown below. You are responsible for paying this charge.

Guide To Our Cancellation Charges These charges are based on how many days before your booked departure we receive your cancellation notice, and are a percentage of the total cost of your booking, not including your insurance premium.

If you want to cancel one or more passengers on the booking you’ll have to pay a proportion of the applicable cancellation charge for those passengers.

Period Before Departure When Notice Of Cancellation Is Received Percentage Of Total Booking Price 40 days or more: Loss of deposit 40 - 22 days: 70% 21 - 15 days: 90% 14 - 0 days: 100% Your deposit is non-refundable, even if the cancellation charge calculated is lower than the deposit amount paid. Where extra facilities or transport options, see Sections 10 and 11.4, are non-refundable, in part or in full, the cost of these will be added to the cancellation charge

you have to pay.

If you booked using a Low Deposit Offer, the full deposit amount stated on your confirmation invoice will need to be paid upon cancellation.

The cancellation charge may be higher for certain travel arrangements, such as coach tours or scheduled airfares. Please ask for details of cancellation charges when you book and check your insurance policy to see if you’d be covered for the cost of any cancellation charges.

13. IF YOU HAVE A COMPLAINT If you have a complaint about your arrangements whilst away, you must immediately notify the supplier of the service in question locally.

If they are unable to resolve the problem immediately, and a member of our staff is not available, you should contact us straight away by phone/fax/email and we will endeavour to assist. Please write your holiday reference number on your letter, and include your daytime and evening telephone numbers. If you do not give us the opportunity to resolve any problem locally by reporting it to the supplier, or calling and informing us, then we may not be able to deal positively with any complaint on your return.

14. CONDUCT WHILE TRAVELLING We reserve the right to refuse to accept you as a customer or continue dealing with you if we, or another person in authority, believe your behaviour is disruptive, causes unnecessary inconvenience, is threatening or abusive, you damage property, you upset, annoy, disturb, or put any other traveller or our staff or agents in the UK or resort in any risk or danger, on the telephone, in writing or in person.

If the Captain of your flight or cruise ship or any of our resort staff or agents believes that you could be disruptive or that you are suffering from a contagious disease, they can also refuse to let you proceed with your travel arrangements, restrict your movements on board, disembark you from a ship or aircraft, or remove you from your accommodation or excursion.

If you are disruptive and prevented from boarding your outbound flight in the UK, we will treat your booking as cancelled by you from that moment, and you will have to pay full cancellation charges (see section 12). If this occurs overseas then you will become responsible for your own return home and any other members of your group who cannot or will not travel without you. We will not be liable for any refund, or compensation or any costs or expenses you incur.

If you are refused carriage because of your behaviour, or you are under the influence of alcohol or drugs, your airline may pass on your details and date of the refusal of carriage to other airlines for their information.

This in turn may make it difficult for you to book other airline tickets. In any of these circumstances no refunds or compensation will be paid to you and we may make a claim against you for any damages, costs and expenses (including legal expenses) incurred as a result of your behaviour including but not limited to (i) repairing or replacing property lost, damage or destroyed by you, (ii) compensating any passenger, crew, staff or agent affected by your actions and (iii) diverting the aircraft for the purpose of removing you from the aircraft. Criminal proceedings may also be instigated.

For the purposes of this section reference to “you” or “your” includes any other person in your party.

15. YOUR ACCOMMODATION Any accommodation we arrange for you must only be used by those people named on your Confirmation Invoice (or on latest Amendment Invoice issued). You are not allowed to share the accommodation or let anyone else stay there. You are responsible for the cost of any damage caused to your accommodation or its contents during your stay,. These charges must be met by you and may have to be paid locally.

16. THE CONDITIONS OF YOUR TICKET When you travel by air or by sea, your journey may be subject to certain international conventions such as the Warsaw Convention, Montreal Convention or Athens Convention. You agree that the transport company’s own ‘Conditions of Carriage’ will apply to you on that journey. When arranging this transportation for you, we rely on the terms and conditions contained within these international conventions and those ‘Conditions of Carriage’. You acknowledge that all of these terms and conditions form part of your contract with us as well as with the transport company. You can ask us or the travel agent booking your holiday to provide you with a copy of any of the conditions applicable to your journey. The airline’s terms and conditions are available on request. We will tell you the identity of the air carrier when you book with us and if it is not known at that time or subsequently changes we will inform you as soon as possible and no later than at check-in for your flight.

17. CONTACTING YOU If you book via our website or have opted in other circumstances for us to contact you via email, we will communicate with you using the email address you have provided. For example, to provide your e-confirmation, e-ticket, e-cancellation, etc. We will assume that your email address is correct and that you understand the risks associated with using this form of communication. Please note that you may still have to contact us via our call centre or in writing as required in our terms and conditions.

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