Profiles of Excellence November 25 2021

THURSDAY, NOVEMBER 25, 2021 TRICITYNEWS.COM

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PROFILES OF EXCELLENCE

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TriCity Plumbing

Budget Blinds

Eagle Ridge Hospital Foundation

andreajae studio

DBM Law

Beyond Basic Eyewear

Windsor Plywood Coquitlam

Medray Imaging

PDG Dental Group

Gleam Guard

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The men and women profiled in the following pages come from a wide variety of backgrounds, education, experience and expertise, but they all share something in common: a commitment to excellence that is second to none. ~ Lara Graham, Publisher

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Harrison Fitness Equipment & Services

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TRICITYNEWS.COM THURSDAY, NOVEMBER 25, 2021

PROFILES OF EXCELLENCE P LU M B I N G & H E AT I N G

Tri-City Plumbing & Heating

K

eith Hankins says he was born a plumber.

His dad, Tom, was also a plumber so when Keith graduated from Terry Fox Secondary, his natural next step was to apprentice with a big Port Coquitlam company.

After receiving his apprenticeship, Keith joined his dad in 1999 at Tri-City Plumbing & Heating. Tom groomed his son and prepared him for a takeover in 2002.

Tri-City Plumbing, like many other businesses, found success in mass production and multi-family housing during the early 2000’s while maintaining some variety, taking on commercial new construction and tenant improvements. During this time, he also sustained an evergrowing service department.

When the global economy changed, it overnight halted the way business was going to be run.

This transition forced Keith to retool the way he did business: No longer would his team handle work on highrises, large subdivisions and speculative homes. Rather, they would concentrate on maintaining his respected service department, new construction for custom homes,

Keith Hankins with his wife Nicole. Tri-City Plumbing is a three generation family business. commercial jobs, and tenant improvements. “We had to roll through some tough times,” Keith remembered, “but we did it.”

By 2011, business had picked up and Tri-City Plumbing was back on the map.

Today, Keith has a core group of a dozen employees including his wife, Nicole, who works in the office, two fulltime in-house estimators, a project manager and seven accredited plumbers who take calls from clients around the Lower Mainland — from West Vancouver to Chilliwack.

They work on repairs, replacements, and new installations of everything from toilets, sinks and tubs to sewer systems, gas pipes and boilers.

“We’re good at what we do,” Keith said. “We’ve built a solid reputation around that. Good word travels far.”

Though Keith now calls Maple Ridge home, he is proud to have the Tri-City Plumbing & Heating headquarters in his hometown of PoCo. And he is happy to carry on his family legacy: His brother,

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We’re good at what we do. We’ve built a solid reputation around that. Good word travels far.

Brad, is also on staff while his children come after school to help with chores. “It’s been three generations in our office.”

One of the reasons Keith has maintained solid performances is because of the on-the-job training and experience he provides to his staff. He likes to keep on top of trends and bring in experts for product or technology learning.

Trade apprentices get paid to work and to go to school so there is always an income for the trainee, he stressed.

Keith said if the apprentice comes in with a good work ethic and attitude, “they’re going to make good money and they’re going to do well.”

His mantra? Do the job right the first time and do not cut

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corners. Treat every job as if it were your own property.

Customer service comes first at Tri-City Plumbing & Heating. During the pandemic, Keith said his plumbers have been taking special care to protect the health and safety of their clients as well as themselves, wearing masks and gloves on the job, and adhering to contractors’ COVID-19 protocols.

But what does Keith want you to know about plumbers?

“Not all plumbing companies are unscrupulous. There are good honest plumbers out there. For us, if there is a problem, we deal with it the right way. We will not up-sell you on something you do not need. We are just here to get the job done.”

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Unit 406-1515 Broadway St., Port Coquitlam I 604-944-5595 I service@tri-cityplumbing.net I www.tri-cityplumbing.net

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PROFILES OF EXCELLENCE W I N D O W CO V E R I N G P R O F E S S I O N A L S

Clay & Lacey Tierney, Budget Blinds

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t wasn’t a surprise when home renovations soared last year.

With residents told to stay put in their houses or condos during the pandemic waves and having to work remotely, many people saw the lockdown as an opportunity to give their living and new working quarters a refresh.

Walls were painted, carpets were replaced and even entire rooms got gutted for the lifts.

New window coverings finished the modernized looks, too.

For Clay and Lacey Tierney, the owners of four Budget Blind franchises, the lockdown kept the couple and their staff on their toes.

“Home renos were hot during the pandemic,” Lacey said.

“Since everyone was stuck at home, dreaming of ways to improve their environment, window coverings were definitely an item on people’s lists.”

And they were happy for the business as well, meeting and serving new and returning clients — physically distanced — at their places of residences to help them find what they were looking for. And for a great price.

Budget Blinds has a range of top-notch products from

Clay and Lacey Tierney enjoy having their family-owned company in the community they call home which is also where they grew up.

North America and Europe for customers to choose from, offering: • Cellular/Honey comb, solar & roman shades • blinds, shutters, drapery and screen doors • home automation/motorization Best of all, Lacey said, “all products are custom fit. We come to measure your windows and professionally install them for you.”

Their most popular product? Cellular shades.

Not only are cellular shades energy-efficient, Lacey said, “but they also have a sleek, modern design. Cellular shades help provide cooling in the summer and help keep the heat in the winter.”

The owners and operators of the New Westminster franchise since 2017, the Tierneys added their Surrey business two years later. Recently, the couple took over the Tri-Cities/Ridge Meadows region from the previous owner who had run it for 15 years. That means their four

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We are so excited to branch out to the Tri-Cities/Ridge Meadows area as we have grown up & live in the area ourselves.

territories span from east Richmond to Mission.

Currently, they have eight staff members meeting the demand: two in administration, three sales consultants, two installers and a bookkeeper. Clay also handles the sales calls while Lacey is the head advertising and marketing coordinator.

It’s a business that stands behind its work, Lacey said.

Budget Blinds is the only window coverings company that offers a five-year No Questions Asked warranty. In other words, “if anything happens to your window coverings within five years of purchase, we will replace it,” Lacey said.

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As for its future in the Tri-Cities, the family-owned company said staff are eager to meet clients in the new showroom in Port Coquitlam (open by appointment only).

There — or over the phone — customers can discuss the products available, find out about monthly deals and book a free in-home consultation for staff to measure the windows and give a detailed quote.

“We are so excited to branch out to the Tri-Cities/Ridge Meadows area as we have grown up & live in the area ourselves. We look forward to serving these communities with our great service and products,” Lacey said.

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TRICITYNEWS.COM THURSDAY, NOVEMBER 25, 2021

PROFILES OF EXCELLENCE H O S P I TA L F O U N D AT I O N

Eagle Ridge Hospital Foundation

2021

has been a monumental year for Eagle Ridge Hospital and the Foundation. In February, Eagle Ridge Hospital Foundation reached their fundraising goal of $5 million towards the Emergency Department Expansion, and in September, the much anticipated Phase 1 of the new Emergency Department was opened to the public. Eagle Ridge Hospital Foundation and our community advocated for this essential project for more than 10 years, and fundamental to its approval was the Foundation’s commitment to raising $5 million towards the $37.5M project.

“I am so grateful to our donors, community partners, sponsors and volunteers who are the champions of healthcare in the Tri-Cities. The opening of Phase 1 of this fabulous new Emergency Department truly could not have happened without each and every one of you who have donated and invested in the healthcare of our community,” remarked Tom Morton, Foundation Board Chair.

Tom Morton, Foundation Board Chair speaking on reaching $5 million fundraising goal.

To celebrate the donors to the Emergency Department Expansion, the Foundation was thrilled to host a Virtual Unveiling of Phase 1 of the new Department, featuring a video tour of the bright, beautiful new space, performances by local talents Hilary Grist and Tyson Venegas, and a presentation of our Caring Heart Award to Emergency Physician and long-time volunteer Board Member, Dr. Michael Mostrenko.

Dr. Mostrenko has been instrumental in both his advocacy and support of this project, helping lead the design process with a clinical team in collaboration with the architects. The new 21,000- square-foot facility will have three times the current space, with the latest technology to ensure physicians and healthcare teams are able to deliver the high quality care at Eagle Ridge Hospital. With the first phase of the new Emergency Department having opened on September 21st, it is already an example for other hospitals in the region.

To thank Dr. Mostrenko, the Foundation presented him with a unique bench, made from a Douglas Fir tree that

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I am so grateful to our donors, community partners, sponsors and volunteers who are the champions of healthcare in the Tri-Cities. The opening of Phase 1 of this fabulous new emergency department truly could not have happened without each and every one of you who have donated and invested in the healthcare of our community.

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~ Tom Morton

had to be removed to enable construction of the new Emergency Department to begin. Taking the opportunity to create something truly meaningful from the Douglas Fir was Contractor, Halse-Martin Construction’s idea. They volunteered to craft two benches for the Foundation.

“We were thrilled to see one of the benches go to Dr. Mike. He has put his heart and soul into this project over the years and the bench symbolizes his leadership and willingness to seeing this project through to completion.

There is no one more deserving than him,” shared Executive Director, Charlene Giovannetti-King.

With the opening of the new Emergency Department

expected to be completed in the spring of 2022, the Foundation has already begun working towards the site’s future needs With nearly 80% of patients who come through the doors of the hospital requiring medical imaging services during the course of their diagnosis and treatment, the Foundation has begun a $2.0 million Medical Imaging Capital Campaign. The goal of this campaign is to upgrade the hospital’s X-Ray Machines – portable and fixed – to allow the hospital to reduce wait times and provide more accurate diagnosis and treatment, close to home.

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PROFILES OF EXCELLENCE INTERIOR DESIGN

Andrea Ewanchyna andreajae studio

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ndrea Ewanchyna had an early appreciation for interior design while growing up in Steveston.

Her father, an engineer, taught her how to think outside the box, while her mother embraced change and travel.

“She was the kind of person that re-arranged the furniture in the house seasonably, just to mix it up,” Andrea said. “It kept us on our toes but taught me that there’s more than one way to approach the space that you live in.”

An Art History graduate from UBC, Andrea further sharpened her eye during her year in London, England, before returning to her birthplace of Winnipeg to gain a Master’s degree in Interior Design at the University of Manitoba.

Afterwards, she worked for a small commercial company in Winnipeg before clinching a bigger opportunity in Edmonton, where she was employed by a large architectural firm for several years.

But last year, during the pandemic, Andrea decided to be her own boss and opened a consulting business in Port Moody, where she now resides, called andreajae studio (her first and middle names) to serve an international clientele.

Photo above: A close up vignette of andreajae studio’s styling.

Photo right: Andrea sits in the primary bedroom of a Heritage Mountain project that was completed during COVID. And she said her travels — especially around Europe — have influenced the way she explores design applications today for her local base.

“Before I travelled to Europe, I had no idea you could tile an entire bathroom and just turn the shower on without a shower curtain. It’s an entire wet room!” Andrea said. “You don’t see that in North America, but I was able to transfer some of that information to a doorless shower in a primary ensuite recently.”

“There is no transition between the shower and the rest of the bathroom, and it makes it feel like a spa,” she said.

Still, Andrea didn’t just pick up design functionalities during her world trips: she also studied colours, textures and cultural nuances in different spaces.

“What is acceptable in another country may not be here, but that doesn’t mean you can’t pull in some threads from your experience and give the space that flavour,” she

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What are they (clients) looking for? First and foremost, an understanding of their needs, budget and expectations.

said. “It’s what adds interest to design and make a place unique.”

As for her Art History background, it also comes in handy as she scans rooms for renewal — observing the basics of scale, pairing with other objects, and colour theory.

“On a larger picture, I’m a very conceptual thinker, but studying art teaches you to think critically,” Andrea said, adding, “This type of thinking helps me daily in my business, where I am constantly editing design decisions to create a better design for my clients.”

Though Andrea is still relatively new as an entrepreneur and is building her consulting business, she’s a firm believer in supporting the community. Whenever possible, she likes to shop local to find the perfect fit for

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her customers.

What are they looking for? First and foremost, an understanding of their needs, budget and expectations, Andrea said.

She has a seven-step design process that she presents at the first meeting, so that andreajae studio and the client are on the same page with how the project will unfold.

“It is very important that both the designer and the client are a good fit for each other,” Andrea said. “Design isn’t a one size fits all, so you have to be able to know that you can get along. Communication and transparency are what makes a client/designer relationship successful.”

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TRICITYNEWS.COM THURSDAY, NOVEMBER 25, 2021

PROFILES OF EXCELLENCE FULL SERVICE LEGAL PRAC TICE

Drysdale Bacon McStravick LLP

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he firm of Drysdale Bacon McStravick had it’s origin in 1974 with its founding principal, John Parks. Don Drysdale joined the firm after being called to the bar in September of 1976. At the time, we were the only law firm in central Coquitlam. The Austin Heights area was the business centre of Coquitlam and was also the site of the city hall. Initially the firm focused only on residential real estate. Over the first five years the firm expanded its area of practice to become a full service law firm providing legal services in virtually every area of law, except criminal matters.

Joe McStravick joined the predecessor firm as an articling student in 1982 and became a partner in 1986. Chris Bacon joined the predecessor firm in 1993 after articling in BC and then practicing for eight years in Toronto and became a partner in 1995.

In 2003, Don, Chris and Joe formed a new partnership branded Drysdale Bacon McStravick.

Both Joe and Chris practice in the litigation department of the firm. Richard Rainey joined the partnership in 2014 after practicing with major downtown Vancouver law firms and as a sole practitioner in Coquitlam. Richard now practices as a solicitor in corporate commercial

DBM Law, currently with nine lawyers, two articling students and a complete staff of about 30 employees. areas and real property developments. As the business community grew in the Tri-City area, the focus of the firm was redirected to provide full service corporate and commercial legal work. We currently represent over eight hundred companies as their registered office.

Reflecting the demographics of our community with its aging population (Drysdale included), the estate planning and probate practice has become a major area of the firm’s work. The imposition of “No Fault” by ICBC has had a substantial impact on the firm requiring the litigation department to expand the areas in which the litigation group provide service. Again, reflecting the aging population, estate litigation has become an increasingly significant area of practice. Regrettably a large percentage of people put little or no thought in preparing an effective estate plan, the result of which tends to lead to legal disputes among beneficiaries. The old adage “where there’s a will, there’s a way” should be re written “where there’s a will, there’s a lawsuit”.

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We currently represent over eight hundred companies as their registered office.

We currently have nine lawyers and two articling students.

We feel it is our professional obligation to provide to newly graduated law students the opportunity to enter the legal profession. A significant number of the students stay with the firm after concluding their articles. We have support staff of about thirty employees. We have a policy of hiring within our community; teaching and grooming the support staff to develop expertise in their area of law and promoting from within. A large number of our support staff started as a receptionist and were then moved up into various areas of our practice. Our longest tenured staff member (of 46 years) has one more year in the firm than Don Drysdale (45 years).

The firm has since its inception been heavily involved in public legal education; providing lectures in various areas of law through cooperation with School District

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43, libraries and various senior centres in the community, in particular Dogwood Pavilion. Don also volunteers at Dogwood Pavilion one afternoon a month to provide pro bono legal advice to seniors, since Covid hit, this has been put on hold. The pandemic had a significant negative financial impact on the firm as the courts were closed for several months, however, since their reopening, we have managed to overcome that difficult period.

We intend to continue to serve our community with all of the legal services required by the public. We take pride in the quality of work provided by our firm and we hope to continue to expand our office to having more junior lawyers and support staff join our team. We are committed to deliver the best quality of legal service to our community on a time and cost sensitive basis.

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PROFILES OF EXCELLENCE EYEWEAR

Paul Manocha Beyond Basic Eyewear

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aul Manocha has always had his eye on the ball.

After graduating in marketing from BCIT, he turned to the eye care field and decided to become licensed optician and contact lenses fitter.

In 1998, after a few stints with larger chains, the Newfoundland native launched his career path in Coquitlam by buying an optical store which had been around since 1970.

It is now called Beyond Basic Eyewear Optical, on Austin Avenue.

It wasn’t a good time to be an entrepreneur, though.

“We had some lean and mean months — and years — to follow,” Paul recalled.

Despite the faltering economy, he rolled up his sleeves and held on, working hard to recoup the practice and to bring in customers — new and old.

And come back they did.

Three years ago, Paul expanded Basic Eyewear Optical to include the word “Beyond” in his moniker to better reflect the new lines and emerging brands.

Today, his orders come from all over the Lower Mainland

and even other provinces and states. “It’s a really nice feeling to know that we can service clients from all communities,” Paul said.

What are they looking for? For the most part, Paul said, they want prescription eyeglasses, prescription and nonprescription sunglasses, and contact lenses.

But, unlike some other optical shops, Beyond Basic Eyewear also offers eyewear repairs and adjustments.

Paul said he and his staff of three take pride in helping customers find the best fit for their face and budget, in a casual and relaxed setting (and, if required, the company provides direct billing to a client’s insurance company).

Beyond Basic Eyewear has plenty of selection in all shapes and sizes: from the trendiest frames to iconic lenses from the past four decades.

For men, he said, the round glasses like what Beatles’ frontman John Lennon wore and the black-framed spectacles in the Buddy Holly mode from the 60s are back in fashion, not to mention the aviator double-bridge shades from the 1980s.

604.936.9969

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We will continue to focus in on our clients and their needs and provide them with outstanding customer service.

For women, however, “We are finding both metal frames and plastic frames are still quite popular,” Paul said. “The emergence of bright colours in frames is proving to be a great mix of fun and professional.”

Paul said the biggest misconception about eyewear is that some people feel that glasses are “nerdy, or may cause one to be very conscious of their looks.”

But glasses and eyewear have come a long ways and these days are considered an accessory or a piece of jewellery, adding a flair to their ensemble.

“Eyewear has now become a part of the fashion industry,” Paul said. “We are selling a lot of glasses just for the look with no prescription in them. On top of that, glasses are fun and really can speak to one’s personality.”

As for his dedicated client base, Paul said he’s grateful for their support, especially during the COVID-19 pandemic.

basiceyewear@hotmail.com

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Owner and operator Paul Manocha

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Over the past 22 years, he and his employees have made lifelong connections with families and have established good relationships with community groups. For example, Beyond Basic Eyewear has sponsored local sports teams, as well as high schools with their dry grads festivities and other charitable causes such as the BC Children’s Hospital, SHARE Family and Community Services and the B.C./Yukon Heart and Stroke Foundation branch.

In addition, the company is a member of the Austin Business Improvement Association and the Tri-Cities Chamber of Commerce to stay current with business trends in the area.

Paul concludes, “We will continue to focus on our clients and their needs and provide them with outstanding customer service.”

www.beyondbasiceyewear.com

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TRICITYNEWS.COM THURSDAY, NOVEMBER 25, 2021

PROFILES OF EXCELLENCE HOME IMPROVEMENTS & FINISHING

Rob Grant and Nicole Parsons Windsor Plywood Coquitlam

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n an era of big box stores and online shopping, it’s not easy to find a business where the owners and staff treat you like a member of their family.

But at Windsor Plywood in Coquitlam, a family-owned and operated business since 1998, customers are treated like family with personal service and advice to help with their home improvement projects, says Nicole Parsons.

“Growing up in the store, we learned the value of customer service as we watched our father interact with customers and always put them first. Decades later, this remains the foundation of our company,” says Nicole, who operates the Coquitlam home finishing store with her brother Rob Grant.

From their early days working in the store, putting stock on the shelves and helping customers, Rob and Nicole have always enjoyed the business.

As with many family businesses, the hope is to keep the succession going with each new generation and continue the legacy.

For this family that hope has become reality.

As of Nov. 1, 2021, Windsor Plywood Coquitlam has been passed from one generation to the next.

The legacy continues where customer service starts with a warm greeting, everyone is treated as family and building strong relationships is a foundational value.

“Having a family succession has been our parents dream for many years. To see this happening has made us all proud of the hard work and dedication from the family and the supportive staff. We are reminded of how lucky we are to have a fantastic team and excellent customers.”

“None of this would be possible without them,” Nicole says. “As we work together, great things happen!”

Located off the Barnet Highway, Windsor Plywood is the go-to home finishing store for contractors and homeowners from all over the Lower Mainland.

They carry a variety of products to help make your house your home.

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We are like an old-fashioned country store where everyone is welcome and treated like family

Among the products available are interior and exterior doors, primed and hardwood mouldings and trim, live edge mantles and slabs, vinyl flooring, plywood, panelling, decking, and many other finishing products for your home.

Windsor Plywood offers plywood cutting for your projects and it has a door shop that has many options for you — from custom-sized doors to installation.

“One of the most popular options in the door shop is our machine-to-match service. This service allows the customer to leave their old door jambs in place and just replace the door. We offer this service for interior and

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exterior doors,” says Rob. ”What gives Windsor Plywood an edge over the competition is our willingness to help. Everyone is welcome, and we value them by giving them our very best customer service, every time,” Nicole says.

With growing demand Windsor Plywood is looking to hire more staff, expand their current product lines and create more workspace to help their customers. ”As we, Rob and Nicole, move forward with this succession, there will be a renewed energy with our team.

We have been running this business for many years as a team and look forward to many more.”

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PROFILES OF EXCELLENCE MEDICAL IMAGING SERVICES

MedRay Imaging

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edRay Imaging is marking a big milestone this year: 40 years of supplying medical imaging services in the Tri-Cities.

Starting from humble beginnings at the Port Coquitlam X-ray Centre in 1981, as MedRay grew they moved from Elgin Street and Wilson Avenue to Sunwood Square before building their current location on Gordon Avenue in 2005.

They offer X-ray, ultrasound, MRI, Bone Densitometry, Diagnostic Mammography and Breast Cancer Screening services.

Just this year, their BC Cancer Breast Screening office moved to a new location at 108-3242 Westwood St. Today, the team of highly skilled and sub-specialty trained radiologists read diagnostic imaging for tens of thousands of Tri-City residents each year. These are the same Radiologists that provide services for both Royal Columbian and Eagle Ridge Hospitals.

MedRay employs some 150 staff — many of whom are Tri-Cities and area residents — as certified X-ray, ultrasound and MRI technologists and medical office assistants. The technologists all belong to either the Canadian Association of Medical Radiation Technologists or Sonography Canada.

MedRay employs some 150 staff at their current self-built location on Gordon Avenue, Port Coquitlam.

With more than 125,000 patients a year who travel to Coquitlam from across the province, MedRay is undoubtedly one of the busiest community medical imaging clinics in the province.

And customer service is its focus. MedRay’s vision is that “our team shares a common goal: Our patients receive the compassionate care and exceptional service that we want for our loved one. We are committed to providing exceptional service — a commitment that extends beyond our patients to our staff and referring physicians as well.”

For staff, MedRay is a great place to work, as its management strives “to build a work environment that is as respectful, supportive, and team-oriented,” a company spokesperson said. “The staff really get along, we are like family. It’s amazing. If the staff are happy then the patients will be happy and that is our main objective.”

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Our team shares a common goal: Our patients receive the compassionate care and exceptional service that we want for our loved one.

Still, like all businesses over the past two years, the pandemic has changed the way MedRay serves its base. On its website, it lays out its COVID-19 protocols to explain the guest policies around safety. Currently, patients are screened at entry, asked to sanitize their hands, and need to wear a three-layer disposable medical mask before walking into the facility.

MedRay has adapted “the best we can. There is no other option. We are very lucky in the fact we can be so responsive to the external factors,” the spokesperson said. “We try to be nimble in the decision-making but not too impulsive. That doesn’t happen by accident: it

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happens because we examine what is working well and what is not, and then prioritize based on what is within our control and what is not.”

As for keeping a competitive edge, MedRay has the latest medical imaging equipment and facilities, and offer continuous learning opportunities to staff. “We are very proud of our state-of-the-art clinic, and I think it shows.

The MedRay team strives to go above and beyond for their patients and if they miss the mark, we ask ourselves the next question… how can we do better next time?”

Looking toward its 41st year, MedRay will continue to grow and meet the needs of the community.

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TRICITYNEWS.COM THURSDAY, NOVEMBER 25, 2021

PROFILES OF EXCELLENCE PEDIATRIC DENTISTRY & ORTHODONTICS

Pediatric Dental Group

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or a Lifetime of Smiles” is the motto of PDG Pediatric Dentistry and Orthodontics, a large business in Metro Vancouver that has an office in Coquitlam.

Since opening in 2005 in the heart of the City Centre neighbourhood, PDG staff have seen thousands of families over the years — providing a fun, friendly place for kids and their caregivers to get their teeth checked while also learning about oral health.

In fact, PDG has been such a staple in the community that it has seen the children of former customers come in to get their dental work done, too.

“Because we’ve been around for so long, we get different generations of the same families coming to us,” Dr. Scheideman said. “A mother who used to be our patient now brings her kids.”

Owned by eight paediatric dentists and orthodontists, PDG offers an array of services for residents living in the Tri-Cities and around the Lower Mainland.

In paediatric dentistry — a field that requires another two to three years of specialized training — the doctors provide individualized care including different types of sedation when needed to ensure children have a positive experience in the dentist’s chair while getting the work done.

Owned by eight paediatric dentists and orthodontists, PDG offers an array of services.

For orthodontics, the dentists can also use a number of gentle treatments geared for the little ones: From creating room for crowded erupting teeth to reducing time with braces and correcting cross bites, among other things.

And, if traditional braces or Invisalign are required, PDG has got that covered, too.

“As a paediatric dental and orthodontist office, we provide certified specialists who provide comprehensive care for residents of the Lower Mainland and the Tri-City area,” Dr. Scheideman said, adding, “Our paediatric dentists are able to provide individualized care in a fun, patient-focused environment.”

To help alleviate fear and anxiety among the younger clients, PDG also offers top-notch technology to provide tailored options for oral care.

That, and exceptional customer service, give the business an edge over its competitors.

“We believe it is important to make an impact on your child from the initial appointment,” Dr. Scheideman said. “We want

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The biggest compliment for us is when our employees and patients refer new patients to us because they are so happy with their experiences at PDG.

your child to feel safe and comfortable when visiting the dentist to create a lifetime of healthy smiles.”

She added, “We also believe the parents are an important part of any child’s treatment and strive to provide a personalized approach to your child’s dental care, providing the parent with all the options for their child so that we can come up with a proper plan for your child.”

But PDG also stands out because of its community involvement. Over the years, the business has supported several sports teams in the Tri-Cities and has been part of Festival Coquitlam’s Teddy Bear Picnic and the Port Moody Rotary RibFest.

PDG pays it forward because of its commitment to its clients, who have supported the business — even during the tough times of the pandemic over the past two years. The provincial health restrictions brought new challenges for the industry, which was forced to work with limited resources and capacity.

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“PDG has very rigorous cleaning and sterilization protocols but we needed to create an environment where socialized distancing, pre-visit screening, and mask protocols were implemented in the offices,” Dr. Scheideman said. “It is important that everyone feels safe and comfortable when they come for their dental visit.”

As for moving forward in a post-pandemic world, PDG says it will stay on track and find new ways to improve “to make our existing and new patients satisfied with the service and experience we provide. Our goal is to make the difference in the community, bringing convenience and personalized services to each and every person that walks in through our doors.”

Still, what puts a smile on the faces of PDG dentists and staff? “The biggest compliment for us is when our employees and patients refer new patients to us because they are so happy with their experiences at PDG.”

2973 Glen Dr #101, Coquitlam | 604-734-1000 | pdgdental.com

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THURSDAY, NOVEMBER 25, 2021 TRICITYNEWS.COM

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PROFILES OF EXCELLENCE CABINET REFINISHING

Tracy Booth Gleam Guard

G

et your Kitchen Gleaming Again. Restore the original beauty to your cabinets with Gleam Guard.

We love the idea of a kitchen that looks as good as it works, but thinking about the dust, disruption and cost of a full-on renovation? That’s another story.

The good news is that it IS possible to get back the cabinets and millwork you love quickly, and at a fraction of the cost of a new kitchen.

“Many homeowners love the cabinets and millwork in their home, but over time, the finish has become worn or dull. They don’t want – or need – all-new cabinets, so the refinishing solution is perfect,” says Tracy Booth, owner of Gleam Guard Cabinet Refinishing.

Aging cabinets lack their original luster and can be faded from many years of use. Usually they would have to be sanded down or just replaced completely. Gleam Guard

BEFORE

AFTER

Tracy Booth has been professionally refinishing cabinets for more than 30 years. changes that! We can refinish your kitchen and bathroom cabinets without the dusty, time-intensive mess.

The key is to choose a professional with the experience to create a beautiful, lasting finish using techniques that won’t fill the air with aggravating dust particles, says Booth, who’s been professionally refinishing cabinets for more than 30 years.

Here’s how it works: Choosing qualified refinishing professionals means you’ll get your kitchen back to the way you want it, without the cost of new cabinets – as little as $2,000 instead of $20,000 to $30,000, for example.

Our cabinet refinishing service uses breakthrough technology to restore your kitchen cabinets for 70% less than the cost of refacing or replacing – without the mess of sanding and toxic strippers!

You don’t need to remove old cabinets or replace door and drawer fronts. In fact, you don’t even need to empty

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Whether you have greasy or peeling cabinets, or both, our trained cabinet refinishing professionals will have your cabinets looking great and ready to go within one to two days.

your cupboards and drawers. “Our average prep time for customers is 10 minutes,” Booth says. (And if you don’t have much to clear off your countertops, it’s even less!)

The dust-free process starts with your Gleam Guard professional prepping the surface with a vigorous clean then matching and applying the new finish. A wood floor finish provides a longwearing result, protecting your cabinets from hazards such as water damage, grease and dust.

There’s no lengthy planning, demolition or construction period. “Our trained cabinet refinishing professionals will have your cabinets looking great and ready to go within one to two days, “Booth says.

All interior millwork can be refinished so think beyond the

”

kitchen to your built-in bookshelves, doors, windowsills, furniture and more.

Using a process developed by founder Tracy Booth, Gleam Guard will turn back the clock on your cabinets, wood and surfaces with a dust-free, non-toxic process that creates beautiful results. With over 30 years of experience, you can be assured you will receive the outcome you’re looking for.

We serve Metro Vancouver, the Lower Mainland, Fraser Valley and Southern Vancouver Island.

Preserve the character in your home and give us a call today to see what we can do for you!

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gleamguardcabinetrefinishing.ca I Call or Text 604.218.7470 I info@gleamguard.com

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TRICITYNEWS.COM THURSDAY, NOVEMBER 25, 2021

PROFILES OF EXCELLENCE FITNESS EQUIPMENT & SERVICES

Harrison Fitness Equipment & Services

F

rom YMCAs, Lower Mainland community centres and commercial fitness facilities to medical centres and multi-unit residential, Harrison Fitness Equipment and Services has the gear and the experience to get your gym ready for a good workout.

Established in 1994 by Kevin Harrison, the business has grown over the years to employ 10 staff in B.C. and more around Western Canada, to deliver the right products and servicing to customers.

Its high-end commercial-grade fitness equipment is top notch and includes major brands such as Cybex, Life Fitness and American Barbell. The specialty brand, SciFit, is also part of Harrison Fitness’ lineup to help clients with accessibility needs as they build strength in rehabilitation and geriatric environments.

Hailing from Smithers, where he grew up playing hockey, Harrison said he likes to stay active and watch others meet their health goals. “I enjoy every aspect of working in the fitness industry,” he said.

Harrison Fitness also played a role in the 2010 Vancouver Winter Olympics when the company won the contract to supply all of the athletes’ training facilities with performance equipment before they went out to the world stage.

However, while its focus is primarily on commercial fitness facilities, Harrison Fitness also serves anyone who is looking to build or boost their home or garage gyms with professional, high-quality equipment.

In fact, when the pandemic lockdown started in March of 2020, the company saw new opportunities to reach out to individuals who were at home and wanted to pay more attention to their health regimen.

“Undoubtedly, Harrison Fitness continues to assist and facilitate these developments through our comprehensive solutions and services during these transformative times,” Harrison said.

Still, the home, garage and shed gyms aren’t the only emerging trends for the company: It’s also seeing multimedia technology transforming these spaces for immersive, live and social workouts.

As well, developers of multi-unit residential stratas are also designing their amenity rooms to include high-end fitness gear as a major selling point for potential homebuyers.

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It is imperative to acquire high-quality hardware to avoid a lot of frustration and even injury down the road with flimsy, poor biomechanically designed products.

With so much home fitness on the rise, “it is imperative to acquire high-quality hardware to avoid a lot of frustration and even injury down the road with flimsy, poor biomechanically designed products.”

Besides its products, Harrison Fitness is also proud to offer in-house repair and equipment installation services.

Its technicians are professional, highly experienced, factory-certified and insured. For commercial clients, the consultation also include 3D rendering services “to make sure the investments will fit and look as intended.”

However, for budget-conscious customers who are hoping to save a few dollars on their bill, Harrison Fitness has a good lineup of pre-owned and refurbished

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Kevin Harrison, president

commercial-grade fitness equipment available.

As for its next steps, Harrison Fitness is now building a showroom where fitness fans can test the machines to experience the difference with high-quality equipment.

The new showroom is due to be open in December at their Burnaby location on Cariboo Road.

In addition to its commercial Cybex line up it also plans to feature the club-favourite Life Fitness brand as their residential line.

Harrison said he loves to meet clients and share his knowledge about the industry. “This is my way of giving back, with the best hardware for Canadians to stay healthy, and the support to stay active.”

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116–6741 Cariboo Rd., Burnaby I 604-320-7249 (service); 604-320-7249, ext. 504 (sales) I www.harrisonfitness.ca