TC Annual Report 2022

TOWN OF TROPHY CLUB

2022

Town Council 05.

C O N T E N T S

Message From Our Town Manager 06.

Organizational Structure 09. Community History 10.

Department Overiew 12.

TOWN COUNCIL

The Town Council serves as a link between the residents of Trophy Club and their municipal government. The Town of Trophy Club operates under a council-manager form of government as approved by voters through the adoption of the Town of Trophy Club Charter.

The Trophy Club Charter provides that the Trophy Club Town Council shall consist of the Mayor and six Council members elected by numbered places and are elected at-large by the registered voters of Trophy Club to serve three-year, staggered terms of office.

Councilors help constituents by connecting them to resources, services, and Town departments Town Council also administers the Town's goals, major projects, and infrastructure improvements ranging from community growth to land use to finances and strategic planning They serve as advocates for all Trophy Club residents

Alicia Fleury

Mayor

Greg Lamont

MayorProTem, Place1

Jeff Beach Place2

Dennis Sheridan Place3

Karl Monger Place4

LuANNE Oldham Place5

Steve FLYnn Place6

MESSAGE FROM OUR TOWN MANAGER

We are excited about the upcoming year for Trophy Club as we continue to see new businesses fill TC Town Center, the development of our remaining residential properties, and the possibilities that come with the future development of the Trophy Wood District

The future for Trophy Club is bright, and staff will remain fiscally responsible while seeking out and delivering on the desires of our citizens and elected officials We will continually strive to improve our service delivery while keeping Trophy Club “A Great Place To Call Home "

L Carroll, Town Manager

Donald McGannon

Wade

Leadership is an action, not a position.

I am proud to say that the economic position of TC at the close of FY 22 was strong. Town Staff has had many successful wins and exceeded various set goals across the board, leading to a solid and collective success.

MISSION STATEMENT

The Town of Trophy Club focuses on enriching the lives of our residents, businesses, visitors, and organizations by creating a welcoming environment and providing exceptional services that enable our community to thrive

CORE VALUES

We deliver quality town services and commit to achieving Trophy Club's vision of being a safe and vibrant town defined by our investment into a life centered around community.

ORGANIZATION STRUCTURE

TAMARASMITH

Wade Carroll TownManager

David Dodd TownAttorney

Anita Otterson TownSecretary

JILLLIND Communications Director

Matt Cox CommunityDevelopment Director

Denise DepRAto HumanResources Director

APRIL DUVALL Finance Director

Jason Wise FireChief

Tony Jaramillo Parks&Recreation Director

Patrick Arata PoliceChief

COMMUNITY HISTORY

Trophy Club’s unique history helped shape the town into the beautiful, safe, wellmaintained community oasis it is today.

FOLLOWER GROWTH

1847

The Medlin family came to what is now Trophy Club.

RAILROAD TRACKS

1881

The Texas and Pacific Railroad provides for growth by constructing first southern transcontinental line

VOLUME OF LAND

1972

Ben Hogan and FW law firm began acquiring 2500 acres of land required for golf course project.

OVERVIEW

Over the years, Trophy Club has developed from a small, golf-centric, rural getaway for Dallas executives and retirees into a premier North Texas residential community As the first master-planned community in Texas, Trophy Club features over 1,000 acres of parks, 36 holes of golf winding through neighborhoods, environmentally secure woodlands, an efficient local government, and much more Much of the town’s appeal is the wide range of home choices and resident participation in community activities, schools, churches, clubs, organizations, and town advisory groups.

1975

WATER AND SEWER

TC MUD Number 1 was created to provide water and sewer services for the area.

INCORPORATION 1985

Trophy Club residents elected Jim Carter as the first mayor of Trophy Club.

GROWTH PROSPERS 2000'S

Formation of the PID, fire station development and incorporation of NISD to community takes place.

Trophy Club Annual Report

TOWN MANAGER'S OFFICE

The Town Manager's Office is committed to providing leadership and direction for the Trophy Club team by utilizing the best management practices, progressive thinking, and planning, as well as promoting a positive public image of the organization and the Town on both a local and regional basis.

This mission is accomplished by building strong partnerships and deepening community involvement, creating business-friendly economic development, fostering environmentally sound policies, ensuring the safety and security of all residents and staff, and maintaining financial and operational stewardship.

"What we do has a far greater impact than what we say."

Trophy Club Annual Report

TOWN SECRETARY'S OFFICE

The Town Secretary and Records Management Officer are one of four Chartered Town Officers appointed by the Mayor and Council It is also a statutory position required by State Law and the Town Charter.

The Town Secretary and Records Analyst provide Legislative and Administrative support to the Mayor and Council.

"The office of town secretary is an important part of the machinery of local government."

WN SECRETARY'S OFFICE S OF RESPONSIBILITY

Administration of Mayor/Council General, Special, Charter, & Bond Elections.

Ensure Compliance with the filing of Campaign Finance Contribution/Expenditure Reports. As Chief Elections Officer, ensure compliance of Texas Election Code.

Administration of Statement of Appointed/Elected Officer & Oath of Office(s). Boards/Commissions Application process, Interview process, Letter of Appointments. Ensure compliance with the Texas State Library’s Records Mgmt. Guidelines.

Administration of Public Information Requests (PIRs)

As RMO, ensure compliance with PIRs per Attorney General Public Records Guidelines. Evaluate Software for user-friendliness, sophistication, features, and updates. Serve as Lead Project Manager on Implementation of New Software/Systems. Supervise, Coach, Train, Evaluate, Motivate, and Reward Employees.

Anita Otterson Town Secretary

Debra Emond Records Analyst

WN SECRETARY'S OFFICE

LIGHTS

The Town Secretary's Office is the Custodian of all Public Records, including the preservation and maintenance of contracts, ordinances, resolutions, and minutes.

The RMO facilitates responses to all Public Information Requests. The Town Secretary recently implemented a system to assist with Public Information Requests entitled JustFOIA that allows all departments to monitor their respective requests for timely distribution, allowing for a redaction tool and providing the requestor the capability to pay online via PayPal.

The average time it took to complete an Open Records Request from the Town Secretary's Office in FY 22 was 3.2 days.

COMMUNICATIONS

The Communications & Marketing team is committed to providing the highest quality of service to our residents and the community, as well as all departments and programs within Trophy Club, by sharing the Town's strategic vision and core values across multiple communication channels.

The Communications & Marketing team provides timely information promoting awareness of Town services, major projects, and community events through the use of print, broadcast, and digital media.

"The art of conversation is the art of hearing as well as of being heard."

COMMUNICATIONS AREAS OF RESPONSIBILITY

Liaison between the Town and community groups/outside organizations

Public Relations duties, including media inquiries and communication coordination. Production of communication, marketing, and graphic design pieces.

Emergency management communication. Social media management and digital marquee (internal and external) message coordination.

Website management and system maintenance.

Evaluation and reporting of statistics related to the Town’s communication initiatives

Development of policies and procedures for communication channels and implementation of new communication-focused technology

Preparation of applications for national/state/local awards and other public recognition of Town initiatives.

COMMUNICATIONS HIGHLIGHTS

The Town of Trophy Club manages several social media sites daily. These social media accounts are a public forum. The Town respects every resident's viewpoint and is dedicated to providing clear, consistent, and honest messaging.

COMMUNICATIONS HIGHLIGHTS

The purpose of a municipal website is to provide information and resources to the Trophy Club residents and visitors, serving as a vital information resource

Trophy Club Annual Report

COMMUNITY DEVELOPMENT

The Trophy Club Community Development Department is committed to maintaining Trophy Club so that it enhances the quality of life for current and future residents

This mission is accomplished by striving to exceed compliance with the Town’s code of ordinances and to provide prompt, friendly, and efficient customer service to all

"There is no power for change greater than a community discovering what it cares about."

COMMUNITY DEVELOPMENT AREAS OF RESPONSIBILITY

·The Trophy Club Community Development Department is committed to maintaining and striving to exceed compliance with the Town’s code of ordinances and to provide prompt, friendly, and efficient customer service to all. Additional areas and duties the department is responsible for include the following:

Permitting Division is responsible for plan review and inspections within the Building Inspections Division. In addition, collaborate with Code Compliance Division on all adopted codes and ordinances related to the development and construction within the Town.

Planning Division is responsible for updating, processing, and reviewing related documents such as the zoning ordinance, site plans, plats, landscaping, permits, and tree mitigation. In addition, serving as liaison to the Planning and Zoning Commission and the Zoning Board of Adjustment and is responsible for presentations to those boards and the Town Council.

The Street Maintenance Division maintains all streets and storm drainage systems. Providing signs, markings, engineering, and repair or replacement of the streets and sidewalks. In addition, maintaining flashers and electronic traffic devices placed throughout Town The Facilities Maintenance Division is responsible for preventative and emergency maintenance and repair of all Town facilities and works with the Streets staff on emergency responses for assistance to the public, and other departments

Alicia

Thad Johnson Permit Technician

Paul Brandon Customer Service / Code Enforcement Officer

Kevin O'Dell Streets Superintendent

Trophy Club Annual Report

FINANCE

The Trophy Club Finance Department is committed to providing professional, accountable and strategic stewardship solutions that support the Town’s Vision, Mission, and Core Values.

This mission is accomplished by ensuring transparent and sustainable financial practices and through the promotion of resident and employee engagement

"It's thrifty to prepare today for the wants of tomorrow."

FINANCE AREAS OF RESPONSIBILITY

The Finance Department, with a staff of four, is responsible for the processing and payment of all accounts payable invoices related to all department purchases and the invoices pertaining to Town issued purchasing card purchases. Finance is responsible for the annual ACFR, monthly bank reconciliations, and all Federal and State reporting.

Payroll

Trophy Club Annual Report

FIRE

The Trophy Club Fire Department is committed to Humbly Serve, Save Lives, and Protect Property.

This mission is accomplished by providing service excellence through continual personal and professional development and a unified spirit of teamwork and community.

"Firefighters save more than homes. They save hearts, memories, and dreams."

FIRE AREAS OF RESPONSIBILITY

The Fire Department for the Town of Trophy Club is committed to serving the community and providing the highest quality protection through the effective management of fire suppression, emergency medical incidents, hazardous materials incidents, and natural or man-made disasters Other duties of responsibility include the following:

Fire, EMS, hazardous materials, and rescue emergency response

Fire/Life Safety construction plan reviews and inspections

Annual Commercial Fire/Life Safety Inspections

Fire/Life Safety Public Education Programs

Emergency Management Training and credentialing management programs

FIRE TEAM

Jason Wise Chief Ken Rawlinson

Deputy Chief / Fire Marshal

Tracy Knierim

Senior Administrative Assistant

Shane Beck

A Shift Captain

Donnie Hurd

B Shift Captain

Gary Sipes

C Shift Captain

FIRE HIGHLIGHTS

STRUCTURE FIRE DOLLAR LOSS

This year, the Trophy Club Fire Department responded to three working structure fires. At two of the incidents, firefighters were able to quickly extinguish the fire and save the rest of the structure. Unfortunately, when firefighters responded to the third incident, the fire had already reached the attic and vented through the roof before our arrival, and the house was declared a total loss

FIRE HIGHLIGHTS

ANNUAL FIRE INSPECTION PROGRAM

In 2022, a tremendous effort was made to inspect all commercial properties for compliance with the recently adopted version of the International Fire Code. In addition to finding and correcting over 200 fire code violations, the department also implemented a program to begin creating preplans for all of the target hazards located in our town The preplans will provide fire crews with critical information while responding to fires and other emergency calls for service.

ISO Rating of 1 awarded. Platinum Level Achievement of Excellence Award for community risk reduction efforts. Mission: Lifeline Gold Plus Award. Mission: Lifeline EMS.

HUMAN RESOURCES

"Human Resources isn't a thing we do, it's the thing that runs our business."

The Human Resources team is here to deliver innovative and timely world-class human resources services to the Town, its departments, employees, and our customers to influence the productivity and effectiveness of the Town's employees. Specific activities that integrate human resources with the overall effectiveness of the Town operations.

These operations include; administration of policy, recruiting and selection, employee development and organizational development, employment relations, compensation and benefits, and compliance with federal and state laws and regulations and those of the Town

HUMAN RESOURCES AREAS OF RESPONSIBILITY

The Human Resources (HR) Department provides strategic and comprehensive human resources services to the Town’s greatest asset, its employees. HR partners with the leadership team to establish best practices and creative solutions while complying with Town policies and federal and state laws. We champion a creative, diverse, innovative, and respectful workplace.

Benefit Administration Classification Management Compensation Management Employee Relations Employee Engagement and Recognition Leave and ADA Administration Organizational Development Policy Development and Administration Recruitment Risk Management Workers’ Compensation

Denise Deprato Director of Human Resources

Trophy Club Annual Report

PARKS & RECREATION

The Trophy Club Parks and Recreation Department is committed to enhancing the quality of life and environment while providing leisure time opportunities for the benefit of the citizens and families of Trophy Club.

This mission is accomplished by providing consistent and reliable public service and working diligently to ensure an exceptional quality of life through strategic planning and aesthetically pleasing parks, common areas, and medians.

"Keeping your body healthy is an expression of gratitude to the whole cosmos-the trees, the clouds, everything."

PARKS & RECREATION AREAS OF RESPONSIBILITY

The Recreation Division offers a wide variety of programs such as Summer Adventure Camp, Kickball League, and Bocce Ball League, and is responsible for offering memorable events for Trophy Club residents such as:

Eggstravaganza

Taste of Trophy Club

Memorial Day Ceremony

4th of July Celebration

Patriot Run 5K Parade of Patriots Evening Celebration

Pet Fest

Movie night at the park

Gingerbread House Decorating Event

5K Fun Run

Veterans Day Ceremony Christmas in the Park Letters to Santa Holiday Light Contest

Fright Light Contest

Senior Stretch Exercise Classes Goat Yoga Water Aerobics

Swim Team / Swim Lessons Special Event Review Committee

The Parks Division oversees and maintains approximately 940 acres of parkland, which provides Trophy Club residents with the highest park space acreage per capita ratio in the state of Texas. The Town of Trophy Club park system consists of the following:

Trophy Club Park; Harmony Park; Independence Park (East and West); Lakeview Park; Freedom Dog Park Community Pool Facility Grounds Trophy Club Fire Station Trophy Club Town Hall Additionally, various areas of irrigated and nonirrigated open/common spaces and medians and slip roads throughout town

MaryDavis

Texas Parks & Wildlife Grant approved for debris removal at Trophy Club Park, $65,000

Texas Parks & Wildlife Grant approved for repair of the road and replacement of three pavilion shade structures at Trophy Club Park, $121,113 62

Sponsorship PARKS & RECREATION HIGHLIGHTS

Hosted three revenue-generating baseball tournaments at Independence Park

program established encompassing all Parks & Recreation community events

Trophy Club Annual Report

POLICE

"Being a good police officer is one of the most difficult, dangerous, idealistic jobs in the world."

The Trophy Club Police Department is committed to promoting and maintaining a safe community and enforcing all laws without prejudice or bias, utilizing proactive partnerships, and meeting the challenges of our changing environment.

This mission is accomplished by staying committed to the highest standard of excellence and maintaining accountability for actions in the community.

POLICE AREAS OF RESPONSIBILITY

The Trophy Club Police Department is a professionally recognized department that is responsible for protecting the Town of Trophy Club. The Trophy Club Police Department provides services including the following:

Active Police Patrolling

Vacation Watch Home checks

Animal Control

Criminal Investigative Unit Citizens on Patrol School Resource Officers School Crossing Guards

Home Security checks by the Community Service Officer

Patrick Arata Chief

POLICE TEAM

Julie Swartz Senior Administrative Assistant

Steve Woodard

Captain

Bobby Tillman

Captain

Brian Hall Animal Control Officer

C O N C L U S I O N

This report demonstrates the Town Council and Town Staff’s emphasis on improvements in the areas described by the following statements of focus. The Town of Trophy Club will continually strive to increase the level of services provided to our citizens We will remain goal-oriented and search for methods to increase transparency in governing We will remain conservative in both our financial practices and policy standards that favor homeowner rights. We will continue our focus on public safety in order to continue making Trophy Club the safest place to live

All departments are included in the annual report and it provides insights into service results; however, this report is not intended to be a complete set of performance measures. By reviewing this report, readers will better understand the Town’s operations We thank the many departments that contributed to this report This report would not be possible without their support.

"It is my pleasure to serve our citizens, our Council, and our outstanding Trophy Club team I am looking forward to the upcoming year and everything that we will accomplish."

- Wade L. Carroll, Town Manager

Enough researchwill tendtosupport your conclusions.