TTCSI Quarterly Apr-Jun 2013 by TTCSI

TTCSI

UARTERLY

TRINIDAD AND TOBAGO COALITION OF SERVICES INDUSTRIES

KEEPING SERVICES IN THE SPOTLIGHT . ISSUE 14 APR - JUN 2013

GETTING READY!!

DEVELOPING EXPORT CAPACITY

ENERGY FOR EDUCATION TTCSI & Energy Chamber Team Up To Promote Education Services For The Energy Sector

WINNING PITCH

Local ICT Entrepreneur, Emboldened By TTCSI Training, Wins Regional Competiton

www.ttcsi.org

Table of

CONTENTS PRESIDENT’S EDITORIAL MESSAGE BY TTCSI PRESIDENT

FEATURED ARTICLE JOIE DE VIVRE WELCOME

14 DEVELOPING INTELLIGENCE

AROUND THE REGION

A GLOBAL VISION

SERVICES WEEK HIGHLIIGHTS

NOT JUST MAKING IT UP AS YOU GO

T&T’s Top Makeup Artist Shares Tips For Success By Dianne John

TTCSI Works With TTBS To Develop Fashion Standard By Forence Louis Edouard

WHAT’S GOING ON

A LIFE WELL LIVED

The Region Mourns The Death Of Henry Gill

TRINIDAD AND TOBAGO'S PUBLISHERS AND BROADCASTERS ASSOCIATION

EDITORIAL BOARD

Rabindra Jaggernauth Nirad Tewarie Florence Louis-Edouard

Trinidad and Tobago Coalition of Services Industries 45 Cornelio Street, Woodbrook, Port of Spain Tel: 622-9229 Fax: 622-8985 Email: info@ttcsi.org Website: www.ttcsi.org

The Trinidad and Tobago Coalition of Services Industries (TTCSI) is an umbrella, non-governmental, business support organization established to encourage the growth and development of the services sector. In particular TTCSI: assists service providers to identify and exploit market opportunities; lobbies government and international agencies on behalf of services providers; develops capacity among local services providers; assists in the development of standards and certification to facilitate access into foreign markets; ensures that member interests are represented in trade negotiations.

Local Midwife Rises To Top Of International Organisation By Debbie Lewis

MEMBERS CORNER 33

Local Optometrist Elected to Seat On Global Body

DELIVERING RESULTS

ONE ON ONE WITH SHURNEL

A CSI Update

Local ICT Entrepreneur, Emboldened By TTCSI Training, Wins Regional Competiton

SETTING THE STANDARD

Efforts are Underway to establish a Regional Market Intelligence System

Supporting The Development Of The ICT Sector By Natalie DeSilva

WINNING PITCH

T&T Embarks On The Development Of An Export Strategy By Lyndrison Lincoln

TTCSI & Energy Chamber Team Up To Promote Education Services For The Energy Sector By Priya Marajh

ENABLE ME

TRADE POLICY A STRATEGIC DIRECTION

A Local University Finds A Niche Market In the French Caribbean

ENERGY FOR EDUCATION

THE PROOF IS IN THE PUDDING TTCSI Moves To Collect Better Statistics By Lyndrison Lincoln

Rabindra Jaggernauth

We are also the local body responsible for issuing CARICOM Service Provider Certificates. Our membership includes associations in the fields of financial services, hospitality, construction, ICT, midwifery, cultural industries, customs brokerage, human resource management, and pest management. Services account for more than 51% of GDP and contribute an average of TT$43 billion annually to the local economy.

THE VIEWS AND OPINIONS EXPRESSED OR IMPLIED IN TTCSI QUARTERLY ARE SOLELY THOSE OF THE WRITERS AND ARE NOT NECESSARILY ENDORSED BY TTCSI. ALL INFO HEREIN IS THE PROPERTY OF TTCSI AND MAY NOT BE REPRODUCED WITHOUT PRIOR CONSENT.

President’s

It is always a pleasure to write this foreword to the TTCSI Quarterly, as it affords me the opportunity to speak with you, our stakeholders. In this issue, you would see us overtly highlighting more of TTCSI’s activities than we usually do. This is because several initiatives on which we have been working for some time, are just starting to bear fruit. Without a doubt, TTCSI has been involved in quite a lot over the last several months. In fact, just take a look at the highlights of National Services Week 2012, which was our most successful ever, and you will get a sense of the breath of activities in which we have been involved. More importantly to those of you who are interested in issues related to services sector development and economic diversification is probably how TTCSI has been working at various levels of the development process.

Indeed, from collecting new data and developing new studies to systematically and strategically working to assist local service providers and companies to penetrate and enter new markets. Indeed, from collecting new data and developing new studies to assisting companies prepare to enter new markets to actually assisting in the penetration of new markets, TTCSI is systematically and strategically working to assist local service providers and firms to enter new markets. Having just completed our 2013 – 2015 strategic plan, over the next year TTCSI will continue to strengthen its base. This will mean a continuation of the work that we have been doing well, such as engaging stakeholders and educating them about potential opportunities, further developing National Services Week and the Excellence in Services Awards and securing developmental funding for members’ initiatives.

In 2014, we will focus on expanding the services being offered by TTCSI to members and stakeholders. In 2015, we intend to scale up our activities both in terms of the depth and breath of services being offered, but also with regards to the impact of these services and the organization generally. Our three main goals over the next three years will therefore be to contribute to the diversification of the local economy by increasing the value of services exports; assisting member organizations to become even more sustainable; and to increase TTCSI’s revenue in order to more effectively service stakeholders. Undoubtedly, the organization is in for some exciting times. We will be doing new and innovative things along the way. Some may not work exactly as plan, but we will always learn and grow. We invite you to be a part of this exciting journey!

Article by Rabindra Jaggernauth, TTCSI President

MESSAGE

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sbcs.edu.tt/mobile Scan to access Mobile Website/Daily Class Schedules

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Joie de J Vivre Welcome A Local University Finds A Niche Market In the French Caribbean In the article on data collection by TTCSI Research Officer Lyndrison Lincoln, you will see that one of our priority sectors is education services. In that regard, we share with you the story of the University of Southern Caribbean. One of the major lessons which jump out in reading this article should be how that institution segmented the target market in an attempt to develop a consistent and viable customer base.

12 For decades the University of the Southern Caribbean (USC) has been attracting a sizable contingent of French students to its prestigious Theology program. Not only does this institution appeal to the French speaking countries of the Caribbean, but to other foreign nationals such as the Dutch and the Americans, and especially the Latin Americans from countries such as Venezuela and Colombia. Lately, the Brazilians have also been coming. Although USC is predominantly a regional institution, students from as many as 30 countries around the world matriculate there. What is it about USC that appeals to the foreign student? First, USC is a well trusted Seventh-day Adventist tertiary institution that embraces a multidimensional approach to teaching and learning:

+ Intellectual Curiosity

Where minds come alive and excellence blossoms

+ Cultural Diversity

Unity in diversity

+ Spiritual Nurture

A recognition and dependence on the Supreme Being

+ Moral Integrity

A foundation of Truth

Their educational foundations originate from their

philosophy of life. Seventh-day Adventists believe that true education is the harmonious development of the head, the hand, and the heart. Excellence in teaching, scholarship, research activities, educational innovations, and dedication to the principles of Christian education rank high in the value system of the University. For the University, the integration of faith with learning and culture is central to the social, emotional, intellectual, and spiritual development of students. It supports the concept of equal educational opportunities without prejudice regarding race, sex, religion, ethnicity, or country of origin. The University’s Motto, “Beyond Excellence,” conveys the emphasis on developing a well- rounded USC individual, who will not only portray excellence in academia, but also the excellence to which mankind is called, as stated in Matthew 5:48: “Be ye therefore perfect, even as your Father in heaven is perfect.” The Theology programme of the institution is designed primarily to equip, enable, and empower men and women for the gospel ministry. Theology Majors develop academic and professional competence to function effectively as preachers, pastor-teachers, evangelists, counsellors, youth leaders, and health educators. It also prepares candidates for tertiary studies regionally or internationally. Additionally, the School fosters values for responsible Christian living among all students who come under its influence.

Some of the specific reasons why French students have made USC their first choice for tertiary education, and more specifically, theological education, are as follows:

The English Language The English component is always an attraction for all foreign students. English is a global language and everyone wants to learn the language that may create better opportunities for jobs and give a certain degree of influence among peers and in non-English speaking communities. It may even prepare some for the prospect of migration to Europe or the US. French students learn to speak English at a rapid pace owing to their strong foundation in grammar and syntax. Theology students of French origin normally do well with biblical languages such as Greek and Hebrew and learn to read and write English equally well. Upon arrival they embark upon the English as a Second Language (ESL) program. Within one year or less the Frenchman usually has a handle on the English language. The Trinidadian English speaking environment provides not only an easing environment for French students to learn and speak English, but provides a nuance of the English (local parlance, colloquial and Patois) that is parallel to the French Patios spoken in French Caribbean islands such as Guadeloupe and Martinique, or even, Haiti.

The “Trini-Culture” The Trinidadian culture is unique, highly cosmopolitan, and free spirited. It affords the Frenchman an exposure to an integrated culture which originates from different peoples of different backgrounds, ethnicities and histories. The culture is actually a potpourri of cultures what we may describe as a “callaloo” culture (a mixture of different ingredient in one melting pot of cultures). Normally, the French student quickly integrates into the Trinidadian milieu.

The Caribbean Identity All peoples of the Caribbean share a common identity. The dominant ethnic groups are Afro-Caribbeans and Indo-Caribbeans. Places such as Guadeloupe and Martinique have such people. This provides a connecting point for the French Caribbeans. Mainland France is therefore, not a first choice for the Franco-Caribbean. He/she feels more at home with his own Caribbean people.

The Anglo-American Perspective Trinidad affords the French student the exposure to an English-American orientation to life. Although the French national is strongly influenced by French values and lifestyle, the Trinidadian environment functions as an educative agent for the French student to be exposed to a different approach to interpreting and understanding life.

Conservative Theology The School of Theology and Religion at USC may be described as progressive thinking in its orientation to theological education with a balanced conservative base. Leaders of the Church in the French speaking Caribbean trust USC are comfortable entrusting their students to this type of theological orientation.

Physical Ambience Seventh-day Adventists typically situate their educational institutions away from the din of the cities. USC is beautifully located in the salubrious environs of the lush Maracas Valley where students find it very conducive for study. The physical ambience of the University provides an opportunity for the students to interface with nature and have a closer walk with God.

Spiritual Tone Spirituality is one of the mainstays of the University. The School of Theology and Religion along with the Administration is very proactive regarding the spiritual tone and ethos of the campus. Students find the spiritual ambience of the University to be very uplifting and one which fosters the spirit of camaraderie and Christian fellowship.

Cheaper Education Matriculating at USC is more affordable for a student who is spending the Euro-dollar. Though going to France, the mother country, may be a big attraction for a visit at least once in a lifetime, cheaper education with all the above mentioned benefits may seem more attractive to a French student for all practical purposes.

The University of the Southern Caribbean is pleased to have the French students on its campus. They bring a certain “colour” to the life and ethos of the institution. The University will continue to appreciate and welcome the French presence and input in the life of the campus and hope that they will continue to matriculate at USC for a very long time.

Energy for Education TTCSI & Energy Chamber Team Up To Promote Education Services For The Energy Sector

14 Article by Priya Marajh, Senior Research Specialist, Energy Chamber

There have been talks of diversification in T&T over the years, as a means of cushioning the economy in the event of shortfalls in oil and gas revenue. Unfortunately, diversification of the Trinidad and Tobago economy is typically seen as excluding the energy sector. However, exporting energy services remains a key component in the thrust towards diversifying the energy sector and by extension, the economy. Energy services comprise all services contracted along the entire energy value-chain that require energy-sector specific skills, knowledge or capabilities, including the provision of specialist equipment, tools or processes. The fortunes of the sector are largely dependent upon the overall growth or decline of the energy sector. The energy services sector is important because it represents the most competitive services sector in Trinidad & Tobago and therefore one of the most likely services in which an export market can be developed. Trinidad and Tobagoâ&#x20AC;&#x2122;s mature energy industry is ideally equipped to tap into such opportunities for business expansion and growth as a result of the level of expertise developed from 100 years plus of commercial hydrocarbon production and the ability to produce entrepreneurial and innovative minds. In Trinidad & Tobago there are approximately 300 â&#x20AC;&#x201C;400 firms who comprise the energy

services sector, with a few large to medium sized firms and a large number of small companies. Broadening the scope and reach of Trinidad and Tobagoâ&#x20AC;&#x2122;s energy services is one way to ensure the viability and sustainability of an energy driven economy. The development of the energy services sector will enable Trinidad and Tobago to continue to be involved in the energy sector even after all our hydro-carbons have been depleted. Nevertheless, the sector faces numerous problems, both at home and abroad. These include the difficulties associated with attracting and retaining key skills in a global market-place, rapidly increasing staff costs, increased international competition in the domestic market, non-tariff barriers in export markets, difficulties in accessing major customers due to unclear Health and Safety prequalification requirements, challenges with knowledge transfer and expertise transition, and lack of industry intelligence about up-coming projects. We must recognise that economic and trade performance of an economy is dependent on the efficiency of its service sector. The energy services sector represents one of the best opportunities for sustainable development and measures should be adopted to assist this sector in becoming competitive.

The domestic energy services sector has never

signed an MOU with the Regional Development

been protected behind trade barriers and has

Agency in French Guiana and the Chamber of

always had to compete with international firms

Commerce and Industry of French Guiana.

operating in Trinidad & Tobago. This has meant that local energy service companies have had to

Trade missions are just one part of the bigger

be internationally competitive if they have wanted

picture of promoting energy services

to win business from the major multi-national

internationally. The Energy Chamber is aware that

customers in the exploration and production and

competitive local companies are an essential part

petrochemical sectors. As global demand for

of this thrust as such, we have implemented

energy continues to grow as markets become

several initiatives aimed at assisting local

more open and competitive, the role for energy

companies to be more competitive in order to

services will likewise continue to increase. The

fully benefit from international opportunities.

long-term future of the Trinidad & Tobago energy

Some of our initiatives include: the Safe to Work

services sector rests upon the ability of the sector

initiative, the Energy Industry Competency

to export services to other markets.

Initiative (EICDI), the Energy Chamber Learning Centre and promoting local content policy.

The majority of local energy services companies have clear ambitions to export services, through at

One of the key objectives of the TTCSI is to link

present only a handful have successfully managed

businesses in different services sub-sectors in an

to meet this ambition. A supportive national policy

attempt to maximise their potential for growth. To

environment and dedicated Government-funded

this end, the TTCSI will be partnering with the The

programmes need to be implemented in order to

Energy Chamber in order to facilitate the

build on the existing successes and further develop

participation of local education and training

the export of energy services.

companies in the Getenergy Conference carded for June 3rd and June 4th, 2013.

Private sector organisations such as the Energy Chamber and the TTCSI continue to do their part in

This follows on a study which the TTCSI

assisting local energy services companies to export

commissioned last year with the support of the

to their services regionally and internationally.

Commonwealth Secretariat to develop export strategies for four services sub-sectors. One of the

In this regard, the Energy Chamber has led

sub-sectors which was identified as having high

several energy sector trade missions in order to

potential is the education services sub sector.

facilitate networking, gathering on the ground knowledge, making contact with potential foreign

In addition to traditional educational programmes,

partners and further enhancing bilateral relations.

due to T&Tâ&#x20AC;&#x2122;s long history and world class skills in

Countries explored include Cuba, Ghana, Nigeria,

the energy sector, education and training

Uganda, Tanzania, Kenya, Rwanda, Brazil,

institutions have recognised the potential to

Suriname, Guyana and French Guiana. The

target foreign students for programmes in the

Energy Chamber has been to Ghana twice and

Energy sector. Therefore, participation in this

Suriname twice, we also plan to visit Suriname for

event is part of the wider initiative by the Energy

a third time in May, 2013 to continuously build on

Chamber and TTCSI to export services, since, at

the relationships that have been forged.

this particular event, education and training services will be the main focus.

As a result, several return visits have also taken place by delegations from countries such as

Taking a long-term view therefore, it is important to

Ghana and recently the Energy Chamber signed

recognise that the further development and

an MOU with the Sekondi Takoradi Chamber in

promotion of energy and energy-related services

Ghana. In addition, the Energy Chamber also

should be a part of the national diversification thrust.

CORPORATIONS AROUND THE WORLD HAVE BEEN PURSUING OFF-SHORING AND OUTSOURCING STRATEGIES FOR MANY DECADES. OWING IN PART TO TECHNICAL IMPROVEMENTS IN TELECOMMUNICATIONS AND THE INTERNET, IT OUTSOURCING HAS JOINED THE OFF-SHORING AND OUTSOURCING TREND AND IT SERVICES OUTSOURCING HAS MORPHED FROM THE EXCEPTION TO THE RULE FOR BUSINESSES GLOBALLY.

16 Article by Natalie DeSilva, Development Officer, TTCSI

Enable Me

SUPPORTING THE DEVELOPMENT OF THE ICT SECTOR

In 2013, business process outsourcing (BPO) outsourcing of information systems, data processing services, and other IT-enabled business services represents a huge development opportunity for the IT sector in Trinidad & Tobago.

and propose strategies for the growth and sustainable development of the sector. At the same time, Outsource2LAC presented local firms the opportunity to show the world the competitive advantages Trinidad & Tobago IT-based firms can offer to potential investors.

With an eye towards developing the export potential of the sector, the Trinidad and Tobago Coalition of Services Industries (TTCSI) is targeting the development of IT-enabled business services as a strategic priority.

The Ministry of Trade and Industry (MTI), Rico Technologies Ltd., RSC International Ltd, Ixanos Ltd., Intelligent Business Advantage Ltd, Digital Business Ltd, and Infinite Resourcing Ltd. represented Trinidad & Tobago. Business Matchmaking was offered as a value-added opportunity to meet with buyers and investors, particularly through pre-scheduled one-on-one meetings.

Recognising the critical role of the TTCSI as The Voice of Services, the Integration and Trade section of the Inter-American Development Bank (IDB) contacted the TTCSI in late 2010 to discuss the possibility of collaborating to explore the potential for the nearshoring of IT-enabled services. Recognising the tremendous value in such research, the TTCSI welcomed the opportunity. As a result, the IDB contracted the consultancy firm, Tholons to do an assessment of the potential of the industry. Tholons concluded that there is significant potential to develop the IT-enabled services industry in the animation and BPO sectors.

Further, the report which they produced indicates that the more traditional IT sector can also be grown tremendously. Indeed the May 2012 report, “Exploring Opportunities In The Global IT Market” argues that “the sector could potentially accommodate 10- 15 medium sized providers with headcounts within the 500 to 1,000 employee range.” In an effort to develop the innovative and practically oriented recommendations outlined in the Tholons Report, the TTCSI in collaboration with the Trade and Investment Unit (TIU) of the IDB, hosted an Internationalization Workshop for IT-Enabled Global Service Providers, from November 6th to 8th 2012. The three day workshop focused on strengthening export capabilities targeting areas such as business plan development, market intelligence, pitch preparation and market penetration strategies, among others. At the end of the Workshop, six firms were selected to attend the second edition of the Latin American and Caribbean Outsourcing and Offshoring Summit from December 5th to 6th in the city of Medellin, Colombia. The objective of the Summit was to present major trends in the global services industry, identify existing opportunities,

Participants were also invited to attend several social networking activities free of charge and benefitted from the great opportunity to learn about future trends in the global services industry, and to network and engage with potential clients and partners for your business. One firm that made some significant contacts was Rico Technologies a company that deals in local and international projects of all sizes in the realm of Web Technology, including Programming, Designing, Content Management Systems, Online Marketing, Search Engine Optimization, Media Streaming, Facebook custom Fan pages, Mobile apps (iPhone, iPad, Blackberry Android). Currently Rico Technologies are laying the framework for possible partnerships with a tech company out of El Salvador via an exchange of services. According to Rick Cooper, CEO of Rico Technologies “…It created the opportunity to network with Latin American based Tech companies with the hope of creating strategic partnerships. The experience was extremely gratifying as it made me aware of the opportunities available in markets such as Colombia and El Salvador; from where I formed strong connections to companies.” Cooper also benefitted from the training, as he went on to win a regional competition (see Winning Pitch story), in part due to the training he received at the workshop. Other participants expressed similar sentiments. The significance and ultimate benefit to the development of the IT sectors is that “Outsource2 LAC created a meeting of vibrant people and early introduction to emerging technology and services,” stated Stephen King, Business Development Manager, Ixanos Intelligent Engineering.

The project thus far has been extremely satisfying for the

In an attempt to build on the successful collaboration

TTCSI as it encompasses several stages of the export

thus far, the TTCSI is working with the Government and

cycle. The first focussed on research and produced a

the IDB to expand the progamme of support for the

detailed assessment of the state of the industry,

IT-enabled services sector, in an attempt to grow the

opportunities going forward and recommendations to get

local industry in such a manner that it is linked into the

there. The next was the workshop to build capacity. The

global value chain. In addition, discussions are

third actually took firms to market. The critical role of the

advancing with regards to hosting the OutSource2LAC

TTCSI as a resource mobiliser and interlocutor amongst

in Trinidad and Tobago within the next three years.

the various stakeholder was critical. For the development of an industry however, several things must happen

For the sector to truly develop however, in conjunction

simultaneously.

with the capacity building, the Government must put in place the legal frameworks for a cutting-edge industry.

With the Government seeking to diversify the economy

Our laws must ensure that the industry can be

and recognising the importance ICT both as a sector

competitive through the utilisation of the ICT tools such

and as an enabler in other sectors, T&T has to raise its

as e-payments. Further, the legal framework surrounding

profile in the international arena. Therefore the presence

issues such as data protection must be robust and

of six local IT-Enabled service providers accompanied

adaptable to global industry changes while protecting

by InvestTT and the MTII to pitch alongside the more

the rights of businesses and individuals.

than

500

participating

companies,

including

representatives of large purchasers and investors from

As we build on these initiatives, and agencies such as

India, the Philippines, the United States and Europe was

E-tecK and iGovTT develop both the physical and

indeed a unique one and a major accomplishment in the

electronic infrastructure to support the growth of the

development of the export potential of the IT sector in

industry, it is our belief that T&T is on its way to

Trinidad & Tobago.

becoming a global ICT hotspot!

Winning Pitch 20

Local ICT Entrepreneur, Emboldened By TTCSI Training, Wins Regional Competiton

Rick Cooper, CEO of Rico Technologies Limited, a web technology and consulting firm located in Trinidad & Tobago (www.ricotech.net), won the Grand prize of PitchITCaribbean, a competition geared toward Caribbean based ICT specialists, to effectively pitch an idea or innovation to a panel of Internationally based investors and entrepreneurs. PitchITCaribbean is a contest created by infoDev (www.infodev.org), a global partnership program within the World Bank Group, with funding from the Canadian International Development Agency (CIDA). The project seeks to make the region’s mobile and web startups more attractive to investors through hands-on pitch coaching. The grand prize includes a trip to South Africa to attend the 5th annual Global Forum where Cooper will have the chance to compete in a worldwide Dragon’s Den pitching competition (for more information on PitchITCaribbean go to www.infodev.org/en/Article.1001.html). Judging criteria was based on business feasibility, novelty and innovation, clarity of presentation, and potential development impact. Cooper pitched one of his pet projects, an online Math application called Interact XL which aims to curb the high failure rate of local and regionally based students in Mathematics by implementing tools to treat with their individual learning styles. “We created the basic prototype about four years ago but found it difficult to garner funding or support from private and public entities; this was one of the main reasons why I decided to submit the project to the contest to ascertain if it would be considered viable by an International panel of professionals versed in ICT product investments. With this win, I feel emboldened and revitalized to continue with my goal to making Interact XL a reality!” The contest required the submission of an eleven-slide pitch deck as well as a five minute pitch video. “We were each given mentors to aid us in the proper implementation of these functions; from being aware of our body language to how to create a solid pitch deck, every aspect of effective pitching to investors was covered.” Rick continues, “the training sessions were certainly in-depth and I am very pleased to have applied what was learnt to the degree of winning the competition, especially against formidable colleagues based throughout the region.” “I must add that out of the ten finalists, four came from Trinidad and Tobago, which is a testament to the potential we have here and I believe that more workshops, contests or other initiatives are needed within Trinidad and Tobago to encourage and nurture these innovators. Case in point, I got my first taste of pitching a product at a workshop conducted by the TTCSI in conjunction with IDB in late 2012, which afforded my fellow colleagues and I the opportunity to attend the Outsource2LAC conference in Medellin Colombia in December 2012. These type of experiences encouraged me to enter the PitchITCaribbean contest, and fortunately it paid off!”

TTCSI TRINIDAD AND TOBAGO COALITION OF SERVICES INDUSTRIES

Presents

T T H H G I G I L L T T O O P P SS The TTCSI’s weekly radio programme is held every MONDAY FROM 4-6PM ON YOUR DRIVE TIME HOME ! Tune in as we bring you issues, interviews & all the latest happenings in the World of Services SPOTLIGHT ON SERVICES HAS IT ALL EVERY MONDAY AFTERNOON ON HERITAGERADIO 101.7 FM ! ADVERTISE WITH US ! Please call the TTCSI Secretariat @ 622-9229 ext. 21 for further information.

RENTAL RATES

CONFERENCE ROOM AVAILABLE FOR RENT

CONFERENCE ROOM ½ DAY 8.00 am 12.00 pm Theatre Seating or Banquet Style: 30 - 40 persons $ 699.00

DAILY 8.00 am 4.00 pm

MEMBERS

$ 999.00

DISCOUNT

10%

BOARD ROOM

Seating: 8 Persons

½ DAY 8.00 am 12.00 pm

DAILY 8.00 am 4.00 pm

$ 349.00

$ 569.00

For further information please contact: Hema or Sherry at the TTCSI Secretariat

45 Cornelio Street, Woodbrook, Port of Spain Tel: 622-9229 Fax: 622-8985 www.ttcsi.org

FIBRE PRODUCTS LABORATORY

Testing Services The Trinidad and Tobago Bureau of Standards (TTBS) Fibre Products Laboratory is the most well equipped textile laboratory in the Caribbean region. Our testing capabilities are supported by annual, external UKAS (United Kingdom Accreditation Service) assessment of our services, state-of-the-art equipment, extensive training and a rigorous ISO 17025 quality management system which provide quality assurance in our daily processes. All tests are conducted in strict accordance with national and/or international standards, including AATCC, ASTM and ISO standards or according to in-house company methods.

See: http//www.ukas.com

We provide Testing Services for: Quality and Performance tests, including Fibre Composition, Fabric Weight, Count, Colorfastness, Tensile strength

Safety Footwear - Performance testing (Impact, Compression, Chemical, Electrical, Heat resistance), Construction and design assessment Lab Coats and Coveralls - Fibre ID, Burning behaviour, Water repellency

Basis Weight, Grammage, Tear Index, Absorbency, Moisture Content, Bursting Strength

e.g. Heat Seal, Dart drop impact, Leakage, Tensile tests

Testing, Advising, Assuring Providing accurate, reliable, textile testing results to the region. For additional information contact: TRINIDAD AND TOBAGO BUREAU OF STANDARDS

Fibre Products Laboratory 1-2 Century Drive, Trincity Industrial Estate, Macoya, Tunapuna, Trinidad, West Indies Email: nirmala.matmungal@ttbs.org.tt OR Lab.services@ttbs.org.tt Website: www.ttbs.org.tt

Consultancy Development of design and purchasing speci cations for uniforms and other special applications. Assessment of fabrics, garments and footwear to determine conformity with desired speci cations, supplier speci cations and conformance to national labelling requirements.

NATIONAL SERVICES WEEK HIGHLIGHTS 24

SINCE 2008, THE TRINIDAD AND TOBAGO COALITION OF SERVICES INDUSTRIES (TTCSI) HAS BEEN DEDICATING THE FIRST WEEK OF NOVEMBER TO HIGHLIGHT THE CONTRIBUTION OF THE SERVICES SECTOR TO TRINIDAD AND TOBAGO’S ECONOMY WHILE HOSTING EDUCATIONAL SESSIONS FOR SERVICES PROVIDERS. TTCSI NATIONAL SERVICES WEEK HAS BECOME AN ANNUAL MARQUEE EVENT BRINGING MAINSTREAM ATTENTION TO THE LOCAL SERVICES INDUSTRIES OVER THE LAST FIVE YEARS IN A WAY THAT NO OTHER EVENTS EVER DID.

SERVICES WEEK 2007 TO 2012 2008: EXPORTING EXCELLENT TRINIDAD AND TOBAGO SERVICES GLOBALLY 2009: SERVICING OUR FUTURE 2010: QUALITY SERVICES EXPORT 2011: STAYING AHEAD OF THE CURVE 2012: SERVICES THE NEW ECONOMIC ENGINE

TTCSI EXCELLENCE IN SERVICES AWARDS October 29th 2012 The TTCSI Excellence in Services Awards recognizes role models in the services industries for their outstanding performance and contribution to the growth and development of the Services industries in Trinidad and Tobago. The overall objective of the TTCSI’s Excellence in Services Awards is to inspire more innovation and enhance competitiveness of domestic services industries.

2012 Winners and Categories: + Best use of Innovation in Services – Mobirl + Best recent Service Provider Award – Steven Edwards Production + Service Provider of the Year – Illuminat & Mamatoto Resource & Birth Centre + Young Service Provider of the Year – Rene Holder + Service Association of the year – Association of Females Executive of Trinidad and Tobagp (AFETT) + Service Exporter of the Year - Digital Business + Special Recognition Award –Roger Alexis

UNLEASHING ICT FOR DEVELOPMENT October 30th 2012 This session featured renowned ICT tsar Aneesh Chopra who shared his expertise on establishing a national developmental program thought the use of ICT with the hope of stimulating activities and ideas to ensure that Trinidad and Tobago can attain its true potential. He also highlighted ways in which the private sector can utilise ICT in a more effective manner to expand their businesses. Chopra delivered his speech in a style that was very animated, using several examples of real people with his stories, which really gave life to his thoughts.

COSMETOLOGY WORKSHOP â&#x20AC;&#x201C; THE IMPORTANCE OF STANDARD â&#x20AC;&#x201C; RAISING YOUR GAMES October 31st 2012 This informative workshop was planned in collaboration with the Trinidad and Tobago Cosmetology Association (TTCA). Participants were introduced to the standards available for the cosmetology industry coupled with live demonstration and show of the latest industry trends. Hundreds of hairdressers, skincare specialists, manicurist/pedicurists, spa therapists, make artists, beauty product, sales representatives participated in the oversubscribed session.

PANEL DISCUSSION - BRAIN GAIN FOR THE ANIMATION SECTOR November 1st 2012 BUSINESS OF ENTERTAINEMENT Six skilled locals now working with major firms such as Rockstar Games, Sony, Disney and Pixar were bought to Trinidad by the TTCSI in collaboration with the AnimeCaribe Festival to share their experiences in the animation industry as part of National Services Week 2012. While the panelists shared their experience working abroad in the Animation industry, their most recent pieces of work were displayed via show reels. All the panelists who demonstrated that T&T has the talent to compete globally. They also committed to contributing to the development of the local animation industry.

November 2nd 2012 The event aimed to educate, inspire and re-shape the way artists in the entertainment industry think, move, market and promote their services. Participants received insights on the current state of the Caribbean Music in the European Union and addressed topics such as the importance of music festivals; building local music brands; the importance of building the T&T music industry and the importance of collaboration and business management for artists. They were also informed on the importance of business management for musicians.

Entrepreneurs are simply those who understood that there is little difference between obstacle and opportunity and are able to turn both to their advantage. Niccolo Machiavelli

28 Article by Dianne John, Celebrity Make-Up Artist And Beauty Journalist

Not just making it up as you go T&T’s Top Makeup Artist Shares Tips For Success Professional make-up artists in the Caribbean are coming to realize that the struggle for notoriety and jobs on these small islands in which we live has resulted in turning our aquarium into a proverbial fish bowl. Oversaturation, unfair price points and questionable hiring practices in the industry are largely to blame therefore compelling frustrated professionals to set their sights on expanding their borders to the outside world as a more likely option. Preparing oneself to compete internationally is no easy feat but it is definitely attainable and totally worth the hard work and effort. Before promoting your services abroad you must ensure that you lay a strong foundation for your craft by developing your skills and becoming properly trained and certified in your own country. Take some time to gather valuable experience by honing your skills on a wide variety of different projects whether it is in fashion, print, television or movies etc, as these real time situations will be sure to shape your career in an indescribable way. Plot your career trajectory by signing up for niche courses abroad as you prepare yourself to meet global requirements and expectations by adding increased certification and scope to your resume. Building a comprehensive make-up portfolio is key. Bear in mind that these images should reflect your versatility and creative ability and are usually the deciding factor in whether you get recognized or not. Get your work published in magazines, as many as you can, and use those tear sheets to add to your portfolio; a show reel containing snippets of your television and cinematic accomplishments is an added asset. Creating a clean and polished website can also serve as your online resume with global reach. Professional looking business cards and even composite cards are extremely important as well. Of equal importance are your personal appearance and communication skills. Proper grooming is essential. It is possible for artists to dress trendy and edgy while still maintaining a professional mien. Work on your people skills. Successful make-up artists are known for their warm and engaging personalities with little to no ego and are able to communicate effectively in a manner that puts clients at ease and allows others to work seamlessly around them.

Learn how to take direction from clients, photographers, producers, directors etc and maintain grace under the pressure that is sure to come on movie sets and other working environments. This is crucial in getting the job done avoiding crisis and ensuring that you get hired again by building a good reputation for yourself. Remember it is also an image you are selling. Research the requirements needed to actually work your craft in a foreign country. In the United States, for example, some states require artists to have a licence to apply make-up in a salon or spa environment. Doing freelance work outside of that scenario for private clients or retail work may be legal but it’s best to check on the laws of the particular state in order to prevent possible litigation. Get connected. Align yourself with a famous global brand or beauty cooperation, garner extensive knowledge of your preferred beauty brand, follow your favourite celebrity artists on facebook and twitter, explore all aspects of landing jobs and you may just find a door opening to your persistent knocking that may lead to your big break. Doing work devoid of payment initially is a prudent way to garner global recognition and lay groundwork for future projects that may offer immense reward.

International Celebrity Make-up Artist and Beauty Journalist Dianne John, has been a professional make-up artist for the past decade she has excelled in every area of her craft. In addition to working with top celebrities and an expansive private clientele Dianne holds an impressive portfolio burgeoning with local, regional and international experience in print, commercials, television, video and film. Dianne has worked with film crews and directors from Los Angeles, London, Jamaica, Antigua and Venezuela and her print work and articles have been featured in several local and regional magazines. Of note Dianne has been hailed as Trinidad’s top Makeup Artist by the famous global brand M.A.C Cosmetics International and is featured on the company’s Pro Website.

SETTING THE

Article by Forence Louis Edouard, TTCSI Senior Trade Specialist

STANDARD TTCSI WORKS WITH TTBS TO DEVELOP FASHION STANDARD

rinidad and Tobago has long been recognized as a leader in the fashion industry. Designers like Junior Bristol, Lawrence Fredericks, Christopher Lynch, Geoffrey Stanford, Meiling, Claudia Pegus, Christopher Pinheiro, Heather Jones, Anya Ayoung-Chee and Robert Young to name a few have all made their mark in international markets. All these designers were successful in attracting a specific clientele, which identified with their unique signatures styles all of which reflect the true essence of Caribbean designs.

While the global fashion industry has been experiencing dynamic changes and phenomenal growth, many local designers have been very vocal about aspects of the local industry which remain stagnant. Recognising the relative lack of structure in the industry, both industry representatives and government agencies have been brought together through a Ministry of Trade, Industry and Investment initiative that has been manifest in the formation of the Fashion Industry Development Committee. The FIDC allows for the discussion and harmonization of initiatives to develop the industry, while at that same time, allowing for individual organization to lead particular initiatives. This approach is necessary as all stakeholders recognize that creativity alone is no longer sufficient in order for Trinidad and Tobago to maintain its competitive edge. It is in this context that the TTCSI has engaged on a number of initiatives aiming at expanding economic opportunities for businesses in the fashion industry. It is widely acknowledged that there is a golden opportunity for Trinidad and Tobago to position itself as a leader in the Caribbean Fashion Industry – indeed there are global opportunities. Not only does the fashion industry have high revenue-earning possibilities, but it can also be a means to promoting Trinidad and Tobago while at the same time creating jobs. However the restructuring of the sector is essential to its success on a global scale. New business models and defined quality standards for the garments produced are required if success is to be achieved. The Trinidad and Tobago Bureau of Standard (TTBS) is mandated to develop, promote and enforce standards in order to improve the quality and performance of goods produced or used in the Republic of Trinidad and Tobago. Currently, there is two voluntary standards – TTS 21 60 401:1985 Guide to the Assessment of Garment Quality; TTS 578:2001 Guide to the selection of Fabrics; as well as two compulsory standards TTS: 76 part 9 Requirements for labeling of footwear and TTS 76 part 3 requirement for labeling of garments. At the initiative of the TTCSI, the TTBS has agreed to convene a Specification Committee charged with reviewing the existing voluntary standard for garment quality to ensure its relevance to the industry and make it more user-friendly.

The Specification Committee which is composed of the following organizations has been meeting on a monthly basis: UTT (University of Trinidad and Tobago) / FATT (Fashion Association of Trinidad & Tobago) / FETT (Fashion Entrepreneurs of Trinidad & Tobago) / Janouras / Consumer Affairs Division, Ministry of Legal Affairs / TTBS / Ministry of Planning and Sustainable Development / Designers United Stores / Trinidad and Tobago Chamber of Industry and Commerce / Ministry of Labour, Small and Micro Enterprise Development / Trinidad and Tobago Manufacturer’s Association. At the first meeting of the Specification Committee, the representative from the Fashion Association of Trinidad and Tobago (FATT), Christopher Nathan was appointed as Chair of the committee. It is envisaged that the revised quality standard would list all the specific characteristics that can be expected in high-quality construction of garments. The standard will provide guidelines for fashion businesses entrepreneurs thereby ensuring their products meet standards expectations and at the same time increasing the customers appeals to their garments and in the wider scheme of things make annual contribution to Trinidad and Tobago’s GDP. One of the key issue which the standard will address is the issue of consistency of sizing. This is important as at present, actual garment size is sometimes varied even though the size on the label is the same. Standardization of this is therefore, a key step to ensuring expectations are consistently met. To achieve this, the TTBS will also conduct an anthropometric study as a preliminary activity for the development of size standards for fashion garments. The study will be conducted by taking sampling measured of the population and by using the measurements currently used by local designers. The TTBS has appointed a Technical Secretary Ms. Beverly Monroe to prepare the working draft standard, which is discussed by committee members at the regular committee meetings. The DRAFT standard used by the specification committee in a combination of elements from the existing voluntary quality standard updated with insight from a publication on standard for garment developed by the Washington State University Extension. The review of the guide should be completed by April 2013. The TTBS will then advertise the standard for public comment (30 days) in the daily newspapers. If comments are received, the Specification Committee will be reconvened to address the comments. The TTBS will publish the standard after final approval by its Board of Directors. Although the adoption of the standard will be voluntary, the TTCSI will collaborate with its members and other stakeholders to promote its adoption by the industry as it can be a key quality indicator and differentiator amongst businesses. Designers wishing to sell their garments on foreign markets will be able to use the standard as a proof of quality excellence for their products. Local manufacturers wishing to attract foreign clients will also use the standard to promote their services and certifying quality.

One on One with Shurnel A FASHION DESIGNER FOR OVER 22 YEARS, SHURNEL OLIVIERIE HAS BEEN FAST EMERGING AS ONE OF THE MOST PROLIFIC DESIGNERS ON THE CARIBBEAN FASHION LANDSCAPE. ON DECEMBER 1, 2012 HE WOWED THE AUDIENCE AT FORT FLEUR D’EPEE IN GUADELOUPE WITH HIS EXQUISITE AND VIBRANT CARIBBEAN FASHION LINE DURING THE CLOSING SHOW OF THE KREYOL FASHION DAYS (KFD) - ORGANIZED BY THE REGION GUADELOUPE UNDER THE INTEREG PROGRAM IN PARTNERSHIP WITH TTCSI AND UNDER THE PATRONAGE OF FAMED FRENCH FASHION DESIGNER JEAN-PAUL GAULTIER. FOLLOWING THE EXPERIENCE AT KFD IN GUADELOUPE, WE CAUGHT UP WITH SHURNEL TO ASK A FEW QUESTIONS ABOUT THE EXPERIENCE.

What was your favourite piece from the collection? Each piece is designed with a different concept and different elements. It is difficult to choose one over the other as they can easily represent different elements of a person’s personality. It would be like saying I prefer my hands to my legs or I prefer to be able to see and not hear. They all make up part of the whole and I love them all for different reasons, because they add a different dimension to the life of the collection.

What do you find most challenging about your job? As a designer it is difficult keeping current with the trends, updating skills, and finding trained artisans.

How did it feel to receive Jean-Paul Gaultier’s endorsement of your collection?

How important is the support from Business Support Organizations like the TTCSI to assist with the further export of your brand?

I felt elated and proud as a Designer and as a Trinbagonian to have received a public endorsement from Jean-Paul Gaultier. As a lad I dreamed of becoming a great fashion icon with my own International Fashion Label and having “The Crowned King of French Fashion” give such a commendation of my collection, it has only strengthened my resolve

I think support from BSOs (Business Support Organizations) such as TTCSI is crucial in the development of businesses in the Fashion Industry, especially in assisting to create opportunities for brand awareness and marketing, through the facilitation of

to expand into the International Fashion Front. It is a

Showcases, buyers meets and financial assistance for

priceless memory I would cherish forever.

participation on Global Platforms. Additionally workshops and courses can be offered regarding brand development, marketing and other business aspects of

What was the inspiration behind the collection you presented in Guadeloupe?

Fashion including product costing, contract agreements, etc. as this is information is not readily available.

What's next for Shurnel?

Can you talk us through it? We will be opening our atelier on Alfredo Street, Sade’s “Still in Love with you” inspired this particular

Woodbrook within the next few months and our next

collection. I envisioned tourists coming to the

collection will be released in St. Vincent at Fashion

Caribbean (on vacation or a business trip) and

Bliss on March 29, 2013. In the long term, we will

needing swimwear and the traditional Little Black Dress, something elegant, yet a bit more relaxed that matches the warm climate and people. This inspired

continue to market the brand regionally with hopes to extend into the International arena where it is our

us to use knits to show the versatility of the material

intention to assist in making a name for Trinidad &

that can be used from day to evening.

Tobago on the International Fashion Forum.

Can you hear me now? 34 Article by Telecommunications Authroity of T&T

T&T Seeks Third Mobile e Provider; Moves Closer To Number Portability

rinidad and Tobago will soon issue a request for

(HHI). Similar to the past 3 years, the HHI at the end of

Proposals (RFP) for a third mobile operator.

2011 stood at approximately 5,000, implying that the

Spectrum in the 700 MHz band, along with the option of

mobile market is concentrated, which may further

accessing spectrum in the 850 and 1900 MHz bands will

indicate that there is a duopolistic position held by both

be available to the successful bidder.

mobile service providers in the market.

Currently there are two mobile providers operating in the

While the performance of the market has so far been

Trinidad and Tobago market with both operators

favourable, in terms of its revenue generation, the

employing GSM/EDGE/HSPA technologies utilizing the

observed stagnation of market concentration in the mobile

850 and 1900 MHz bands. In the RFP process to be

market over the past four years may signal that the mobile

initiated, both incumbent operators will also have the

market may be experiencing challenges in realizing its

opportunity to gain spectrum in the 700 MHz bands

fullest potential of being an ideal competitive market.

allocated by Trinidad and Tobago for public mobile telecommunications services. The Spectrum Plan

The entire market Report can be viewed on the

selected by the Telecommunications Authority of Trinidad

Authority’s website at www.tatt.org.tt

and Tobago, the body which regulates the local telecommunications sector, in the 850,1900 and 700 MHz

The presence of a third mobile provider in Trinidad and

bands is based upon the North American Band Plan.

Tobago will further deepen the level of competition and provide consumers with wider choices, even as the

The RFP will be issued by the Telecommunications

market continues to grow. The Authority’s Quarterly

Authority of Trinidad and Tobago (the Authority), the

Market Update, Quarter 3, also published on the

country’s telecommunications and broadcasting

Authority’s website reveals a 3.7% increase in mobile

regulatory body.

voice subscription penetration rates for the period September 2011, to September 2012.

A third mobile provider would add fillip to the country’s mobile telephone market, which has been recording

Complementing the move to a third mobile provider is the

consistent growth in the last eight years, since the start

Authority’s plan to implement Mobile Number Portability

of the process of liberalization in 2005.

(MNP) also by the end of 2013. The implementation of MNP will facilitate mobile telephone customers who wish

The two existing mobile companies, Telecommunications

to retain their existing telephone numbers while switching

Services of Trinidad and Tobago and Digicel Trinidad and

to another provider.

Tobago Limited, currently provide mobile services within a telecommunications sector which has been

Additionally, consumers of both telecommunications as

characterized by steady growth.

well as broadcasting services could also, by the end of 2013, expect to receive enhanced services from

The Annual Market Report of the Telecommunications

providers as the Authority makes final steps towards

and Broadcasting Sectors, published by the Authority,

securing consumer regulations.

covering the period January to December 2011, has revealed that the estimated gross revenues in the

Upon finalization of the Consumer Rights and Obligations

telecommunications sector during the period January to

Policy the required steps will be taken towards the

December 2011to be TT$3.9B or US$ 608.9M.

finalization of consumer regulations.

Of this amount, mobile services contributed the most

The Authority is anticipating a successful RFP process in

revenues with approximately 54 per cent of the earnings

order to grant a Concession to a third provider by the end

for the year, generating TT$2.1 billion in 2011. In addition,

of the calendar year, so that 2014 will open to an even

this report also highlighted the level of concentration in

more busy mobile market where consumers will have

the mobile market, using the Hirschman-Herfindahl Index

wider choices.

THE PROOF IS IN THE PUDDING TTCSI Moves To Collect Better Statistics To what extent do local architects sell their services to foreigners? Given the skill set of local architects, which country provides the best opportunity for architects to expand their practice? 36

How much money did visitors to Trinidad and Tobago spend at private hospitals?

Article by Lyndrison Lincoln, TTCSI Research Officer

Would it make sense for private medical practitioners to advertise their services abroad?

The Trinidad and Tobago Coalition of Services Industries (TTCSI) hopes to be able to answer these and other questions in detail before the end of 2013. TTCSI is partnering with the Central Statistical Office (who just successfully completed two major projects, the 2011 Census Report and the launch of its new website) to conduct surveys of service providers in four key subsectors: medical tourism, yachting services, educational services and professional services. This data collection effort is part of a larger drive to diversify the countryâ&#x20AC;&#x2122;s foreign exchange earners. Currently, while services account for over 47% of GDP, services account for less than 3% of all export earnings, while the energy sector accounts for approximately 80%. Building on a study done in 2008, TTCSI sought the expertise of a consultant to identify specific service industries with immediate potential for export expansion. The Commonwealth Secretariat, who recognized the value of such an initiative, provided funding for the project. After extensive consultations, the four aforementioned subsectors were identified as viable options. While data for these subsectors are being collected to drive specific strategies, TTCSI hopes to repeat and expand the process in the future to build up a comprehensive services sector database. Probably the most obvious benefit of an increased understanding of the operations of services industries is properly informed policy. Assuming a successful

data collection process, policy makers would be able to engage in informed strategic planning for the development of these service industries. From trade negotiations to their legislative agenda, Government would now have the required data to put impactful measures in place to boost service exports. Business support organizations such as TTCSI would also be better equipped to serve their clients effectively. Current exporting opportunities and constraints would be clearly identified, allowing the organization to maximize the benefits to service providers from participation in trade missions, workshops and other TTCSI led events. Perhaps the most exciting thing about this whole process is the shock factor that is likely to ensue from the presentation of the results. Much like the surprise that gripped everyone when the results of the 2011 census indicated that Trinidad and Tobago has a greater number of males than females; policy makers, manufacturers and even the service providers themselves may be shocked to realize the extent to which the exportation of services is already taking place. The exportation of services is not a widely appreciated concept. Given the difficulty of tracking the sale of services to foreigners and the absence of proper systems to do so, it is highly likely that the current estimated value of service exports is grossly understated. Possibly this revelation alone would result in greater focus being given to the services sector as a potentially fruitful foreign exchange earner.

A STRATEGIC

DIRECTION T&T embarks on the Development of an Export Strategy E IC TS RV R SE PO EX

NON-ENERGY MERCHANDISE EXPO RTS

ENERGY EXPORTS

38 Article by Lyndrison Lincoln, TTCSI Research Officer

As shown in the graphic, Trinidad and Tobago was heavily reliant on the energy sector as an earner of foreign exchange in 2010. This comes as no surprise since this has been the case for a very long time. However, things are changing for the worse in the local and international energy arena. The number of barrels of oil produced and exported has been on the decline in T&T for the last several years. Oil production and exports fell by 23.4% and 34.9% respectively from 2007 to 2011. Even worse, the price of natural gas has been generally declining over the last three years while local natural gas production and exportation has also been declining. A robust economy, propelled by earnings from oil and gas exports seems to only be a description of the country’s past and not a forecast of things to come. In light of the situation described herein, the Ministry of Trade, Industry and Investment is spearheading the development of a National Export Strategy (NES), which seeks to, among other things, reduce the burden on the energy sector as the country’s main foreign exchange earner. According to the Ministry, the NES will promote the future sustainability of exports by way of the enhancement of the country’s competitive advantage through an integrated approach to export development. The Strategy will focus on four key areas: supply side issues; operational issues; demand side issues and; socioeconomic issues. Consequently,

the Strategy’s ultimate goal is an improvement in the standard of living for all the country’s citizens by enhancing international competitiveness and the development of the export sector. Given the scope of the NES, the Ministry has brought a wide range of agencies together for the development of the Strategy. TTCSI, as the premier private sector organization representing the interests of the services sector, is one of the key agencies which are part of this process. The services sector is destined to play a critical role in T&T’s Export Strategy over the next decade. We make this pronouncement based on the experiences of other countries but more so on the Government’s medium term policy framework in which they have identified ICT and a knowledge intensive economy as two of seven pillars that they intend to strategically target to achieve sustainable development. The NES will cover the period 2013-2016. As such, it is imperative that firms stay abreast of developments related to the formulation of the Strategy. In this regard TTCSI would keep its members involved in proceedings by not only providing updates but also through a consultative process ensuring that the final Strategy adequately addresses the constraints and limitations faced service providers.

Developing Intelligence Efforts Are Underway To Establish A Regional Market Intelligence System CARIBBEAN EXPORT DEVELOPMENT AGENCY IS CURRENTLY DEVELOPING A REGIONAL MARKET INTELLIGENCE SYSTEM (MIS). THE MIS WILL INCLUDE FACILITIES FOR MARKET INTELLIGENCE, MARKET RESEARCH, A CARIFORUM EXPORT HELP DESK AND AN EXPORTER’S BUSINESS REGISTER. THE TTCSI HAS LONG ADVOCATED FOR USEFUL MARKET INFORMATION TO BE EASILY ACCESSIBLE TO SERVICES FIRMS IN ORDER FOR THEM TO BE SUCCESSFUL IN EXPORTING AND THEREFORE WELCOME THIS INITIATIVE FROM CARIBBEAN EXPORT. With the MIS, the Market Intelligence Unit at Caribbean Export will provide trade information analysis through a supply chain developed from the National CSOs / Caricom Secretariat / UNCTAD and ICT. Caribbean Export will also conduct trade information surveys and develop a CARIFORUM map for trade statistics. The CARIFORUM Export Helpdesk (CEH) will work alongside the MIS. It is hoped that it will provide a convenient and effective online platform to target end-users that will facilitate all forms of trade related enquiries and will in turn supply strategic, timely and accurate information.

Caribbean Export will collaborate with the BSOs in the Region to develop a regional listing of exporters. Additionally the Agency has made provisions to build capacity for services data tracking and analysis at the national CSOs level. It is envisaged that the market intelligence database and web-based reporting portal will be established by May 2013 in Trinidad and Tobago. In this context Caribbean Export is proposing the establishment of National Trade information Network (N-TIN) to collect, compile, and supply market and trade information to the Regional Trade Information System. The N-TIN will be composed of Business Support Organizations and State Agencies such as the Central Statistics Office, the TTCSI, Trinidad and Tobago Manufacturers Association, export TT and other trade related bodies.

A consultation for the establishment of the N-TIN was held in February 2013 at the TTCSI’s office with the Caribbean Export Market intelligence team and representatives from Customs and Excise Division; TTMA and Invest TT. Participants discussed a Memorandum of Understanding (MOU) proposed by Caribbean Export to reflect the Arrangements regarding the N-TIN among the identified Agencies. The meeting also agreed that exportTT was the most appropriate Agency to be appointed as the National Focal Point, which will not only coordinate the National Network but also represent the N-TIN on the Caribbean Export Regional Trade Information Network CARETIN Steering Committee. The TTCSI will pursue its effort to gather data for the services sectors to ensure that the most up to date and accurate data be available for the local services sector. In this context, the Data Tracking project being implemented with the Central Statistics Office (CSO) will conduct surveys of service providers in four key subsectors: medical tourism, yachting services, educational services and professional services during the first two semesters of 2013. Additionally, the TTCSI is lobbying the Government to host a National Data Tracking workshop in collaboration with the World Trade Organization (WTO) focused on the services sector.

Around The

Region

A Coalition of Service

Industries Update

ANTIGUA AND BARBUDA With a staff of only one, progress at the ABCSI is slow but steady. The coalition has been working closely with the relevant sub-sectors on strengthening priority sector associations. The ABCSI is also currently adding the final touches to their website, which will be launched in the very near future. The organization intends on providing services exporter training over the course of 2013 as it works to enhance tha capacity of service providers to expand their businesses.

BARBADOS

Article by Dianne John, Celebrity Make-Up Artist And Beauty Journalist

The BCSI has recently secured funding from the Commonwealth Secretariat to undertake a ‘Services Sector Development Strategy’ in Barbados. The objective of the project is to foster greater services-led growth through the development of a comprehensive strategy.

BELIZE BELI The Beli Belize Coalition of Service Providers, one of the newest coalitions establish established, has been working diligently over the past several months since hiring the their Executive Director. The organization has been compiling a database of service providers, as well as undertaking a foundational sector survey in ten priority se service areas. The organization is presently preparing for their official launch the week starting Monday, April 15 and will thereafter be implementing their export strategy, which will include a number of workshops for service providers and service associations. The BCSP is also developing their website, which will be ready before the April launch.

DOMINICA The DCSI will be also undertaking a service sector development project entitled, ‘Service Sector Expansion Plan and Draft Policy’. The plan will make recommendations on domestic policy measures and investment initiatives that will bolster trade in services, as well as seek to identify information that will support service exports. The DCSI has also been working on strengthening and establishing associations in key priority sectors such the construction sector, health and wellness and the creative industries. Lastly, the DCSI has been collaborating with the Builders and Contractors Association in raising the standards of the sector.

GRENADA As one of the newer coalitions, the organization is still in its initial phases. The GCSI has almost completed the registration process and is currently planning their first official AGM. In the immediate future, the GCSI will begin implementing their ‘Corporate Strategy’ prepared by the Commonweath Secretariat and is working with the local EPA Implementation Unit on a project that will ensure sustainability and organizational development. The GCSI continues its efforts with the National Statistical Office in support of the collection of services data, as well as it efforts in establishing associations in priority sectors such as fashion and health and wellness.

GUYANA Having benefitted from technical support from the GIZ in January which included public and private sector awareness building sessions, the GCSP is off to a strong start this year. The organization is working hard towards an official launch in March and is also currently working on their website.

JAMAICA The Jamaica Coalition of Service Industries recently completed Jamaica’s Service Sector Strategy and Expansion Plan. This plan will drive the development of the services sector by focusing on six priority sub-sectors. These sectors include medical tourism, health and wellness tourism, management consultants, creative industries – music, information and communication technology and offshore medical education. Currently, JCSI’s major thrust is to identify resources from donor agencies to assist with the implementation of the Plan as well as for capacity building support for new and fledging service based associations. The plan will be implemented over a three year period commencing April 2013 with JCSI playing the lead coordination role. JCSI is also working closely with the Ministry of Foreign Affairs and Foreign Trade, JAMPRO and the Office of Trade Negotiations to obtain feedback from service providers on the Services and Investment Offers for the Canada/CARICOM trade negotiations currently underway.

SAINT LUCIA In late January, the SLCSI hosted workshops for St. Lucia’s Creative Sector – Music and Audio-Visual Producers. The workshops are part of an Export Development Platform being implemented under the CARTFund Project. The objective of the Program is to prepare 20 service firms from St. Lucia for export. The sectors being targeted are Architecture, Engineering, Health and Wellness and Creative Industries. Recently the Board of SLCSI held a strategic planning exercise to chart the way forward. The areas of focus for the short to medium term include the sustainability of SLCSI, strengthening of member associations, deepening collaboration with government and partner agencies and establishing new member associations. Public awareness and advocacy is a high priority for the SLCSI. The Coalition is in the process of implementing a communications and advocacy plan to raise the profile of SLCSI, to bring the services sector into focus and to lobby for the development and implementation of a national services policy for St. Lucia.

ST. KITTS AND NEVIS Though the St. Kitts and Nevis Coalition was launched several years ago, without the financial and human resources necessary to pull the organization forward, it has remained stagnant. St. Kitts and Nevis is presently working with the Commonwealth Secretariat on a project to invigorate the dormant coalition and it is expected that the organization will become an active member of the CNSC over 2013.

A Global Vision

EDITORâ&#x20AC;&#x2122;S NOTE: In the next two articles, TTCSI Quarterly highlights local professionals who are making an international mark in their professions. We salute these pioneers and encourage others to not only get more involved in their industry associations but to also use their influence to ensure that professionals from the so-called developing world gain the recognition they both deserve and require at home and abroad.

The nucleus of the Caribbean Optometrists Association (CARIOA) consists of the English speaking Caribbean Islands. For several years many Caribbean Optometrists have gathered at Continuing Education seminars in Trinidad and Tobago and New York for Vision Expo West and developed the idea of the CARIOA. In September 2005 the Trinidad & Tobago Optometrist Association invited the Past President of the World Council of Optometry Professor Dan Sheni to lecture at our Continuing education seminar. We also took the opportunity to appoint a committee and action plan to develop a constitution and plan our inaugural Annual Delegates meeting for New York in March 2006. It is also important to note the attempt by the University of the West Indies to develop an Optometry Programme has become a catalyst for the formation of the CARIOA as this will directly affect the practice of Optometry in the region. At this inaugural meeting in New York we adopted a constitution, elected officers to the governing board and a decision was taken not to restrict the CARIOA to English speaking countries. As a result of this Puerto Rico was invited to join this organization. Local optometrist, Nigel St Rose was elected as the first President of CARIOA and served two terms. During this time CARIOA was officially recognized as a sub region of Latin American Association of Optometry and Optics (ALDOO) and subsequently the World Council of Optometry (WCO). The Latin American Association of Optometry and Optics (ALDOO) at its Bi annual congress voted Nigel St Rose , a past president of the Trinidad and Tobago Optometrists Association (TTOA) and Caribbean Optometrists Association (CARIOA) into the position of

Caribbean representative on the ALDOO Governing Board and a seat on the World Council of Optometry (WCO) Governing Board, based in London UK. This is a significant development for the profession of Optometry in Trinidad and Tobago and the English speaking Caribbean as St. Rose is the first Optometrist from the English speaking Caribbean to be entrusted with this responsibility. St Rose studied Optometry at the University of Manchester Institute of Science and Technology (UMIST) in the Northwest of England before being accepted as a Member of the College of Optometrists and registering with the General Optical Council in 1992. He returned to Trinidad in 1992 and worked in several small independent optometry practices in Trinidad and St Lucia before opening his own practice Island Eyes Ltd in 2000. After a fire in 2001 at his Excellent City Centre location the practice was relocated to St Joseph in 2003 and has flourished there since that time. Mr. St. Rose is married to Roxanne Abraham St Rose and has two children. St. Rose is currently a member of the Trinidad & Tobago Optician's Registration Council (TTORC) which is working with the Ministry of Health to produce a new Optometry policy that promises to revolutionize primary Eye care in Trinidad & Tobago. If accepted this new policy will pave the way for legislation that will have the effect of improving access to Eye care services by more effective use of Optometrists in the community, this will have the effect of reducing waiting times in the nation's hospitals and reducing costs to nationals.

Delivering Results Local Midwife Rises To Top Of International Organisation

As a teenage volunteer with the Red Cross in a

of TTAM - for an award. We won both. As

analysis of documents that contributed to

hospital I was enamoured with the idea of

Chair of the conference committee I was

policies and, for example, the development of

making a difference by improving the care the

pleased that it was one of the most successful

the Global Standards and Core Competencies

patients received so, I decided to become a

regional conferences in ICM’s history with over

for Midwifery Education and Standards for

nurse. While studying nursing I enjoyed the

450 delegates from 52 countries. The ICM is a

Regulation.

maternity area where, most often, it is a

federation

celebration of new life. I continued my studies

representing midwifery globally. There are

Midwifery is one of the only professions to

and became a midwife. Throughout my 29

currently 108 members from 98 countries

have developed global standards.

year career as a midwife I have worked in

representing about 300,000 midwives.

having served my maximum 2 terms as a

member

associations In 2011,

hospitals; and as an independent home birth

ICM is governed by an Executive Committee –

–Presidency. It was satisfying to know that the

and birth centre midwife. These varied

President, Vice-President & Treasurer; and a

hard work and dedication over the previous 6

experiences were in the United States, Africa

Board comprised of representatives from the 4

years had been recognized. I accepted the

and Trinidad & Tobago.

regions of the world with headquarters in The

nomination and was elected to the position.

Hague, The Netherlands, Europe. In 2005, I Currently I am a practicing midwife and

was the first person from the Caribbean to be

It is demanding physically, as it involves a

Executive Director of Mamatoto Resource &

nominated and elected to be the Americas

tremendous

Birth Centre in Belmont, Trinidad – the only

Regional Board member of ICM representing

representation and meetings – in the past 18

midwife-led birth centre in the region. In 1995 I

Canada, the United States and the Caribbean.

months I have worked in South America, North

amount

travel

for

America, Europe and Vietnam. It is also

was a founding member of the Trinidad & Over the next six years as a Board member I

challenging mentally, with many hours spent

represented midwives of this region at the

working on the development of midwifery

In 2002, recognizing the importance of being

global table, attending regional meetings and

globally.

involved at an international level, TTAM

conferences; as well as in Australia, Scotland

became a member of the International

and South Africa. Through this the Caribbean

As this is an expenses-paid but not salaried

Confederation of Midwives (ICM). Two of us

was made more visible.

position, it also has to be balanced with my

Tobago Association of Midwives (TTAM).

commitments at Mamatoto. The journey has

represented Trinidad & Tobago at the ICM Triennial Congress in Vienna, Austria in the

As this position is voluntary, there were

been and continues to be challenging but

same year.

fundraising efforts and soliciting donations

rewarding. A most treasured reward, is the

from airlines and the corporate world to fulfill

recognition of Trinidad & Tobago and the

the demands.

Caribbean, as a small but progressive region in

At this Congress we boldly put forward a bid to

the global midwifery landscape. This has made

host a regional conference in T&T and nominated Venus Mark – a founding member

There were many hours of assessment and

it more than worthwhile.

Article by Debbie Lewis

Board Member, I was nominated for the Vice

large, busy teaching hospitals; small, private

WHAT’S GOING ON noteworthy events and happenings

Grace, Citizenship, Belonging, Charity, Hope, Love, Family, & Community all by acts of Beauty by citizens.

1. Tobago Fashion Weekend TFW 2013 is scheduled for May 17th-19th, 2013. This year the event has been moved from Pigeon Point to Canoe Bay. Several local and international designers will showcase their collections over the three nights of the event and developmental workshops will be held during day.

The Artists Coalition of Trinidad & Tobago (ACTT) will coordinate 24 template events with select communities over the next 9 months and the 1000 MOMENTS Secretariat will co-ordinate with artists, NGOs, communities, & citizens from all over the country, using the 24 templates, to manifest moments all over the island.

The mission of TFW is: "Do what seems to be impossible,

make greatness our life’s work, and leave a legacy that is interpreted and embraced by all." TFW is a project spearheaded by Designers United Stores and strives to ingeniously conceive, holistically participate in, and actively promote events that are centered around the essence of fashion in an international scope.

4. “INTERNATIONAL JAZZ DAY” Celebrations: May 2013

2. NGC Bocas Lit Fest The NGC Bocas Lit Fest, based in Trinidad and Tobago, is an annual celebration of books, writing, and writers. The third annual NGC Bocas Lit Fest is scheduled for 25 to 28 April, 2013. See the festival programme at

http://www.bocaslitfest.com/

3. “1000 MOMENTS OF BEAUTY” Festival The TTCSI is collaborating with its member, the Trinidad & Tobago Artists’ Coalition (ACTT), on “1000 Moments of Beauty” Festival commencing March to December 2013. Artists & creative citizens (without central government involvement) will manifest 1000 Moments of Beauty all over Trinidad & Tobago, especially in abandoned lots and derelict buildings. The concept is to re-generate Beauty,

TTCSI is on board with its member, Jazz Alliance of Trinidad & Tobago as a Development Partner in supporting “International Jazz Day” Celebrations in Trinidad from May 2013. This venture which will create a new tourism product for Trinidad and Tobago in addition to exposing the local community to an improved musical standard, contributing to capacity building within the community of musicians as well as deepening the musical appreciation potential musicians.

5. Arthur Lok Jack Business Showcase May 2013 We invite you to visit us at the TTCSI Booth #24 at the Arthur Lok Jack Business Showcase carded from May 27 – 29, 2013. Exhibitors will showcase their goods and services, conduct business to business meetings and host Informational Workshops on doing business in China, Guatemala, Panama and Brazil. Here you will find tips on managing and attracting investment opportunities in emerging sectors, plus more….

6. Global Services Forum The Global Services Forum, will be held in Beijing China from May 28th to June 1st 2013. The Forum is being organized by UNCTAD together with the Ministry of Commerce of the People's Republic of China and The People's Government of Beijing Municipality. The Forum will bring together a large number of Ministers, high-level policymakers and business leaders, as well as representatives of coalitions and associations of services industries and civil society, across the world.

7. China Beijing International Fair for Trade in Services The CIFTIS will be held in Shanghai from May 28th to June 1st 2013. Hosted by the Ministry of Commerce of the People’s Republic of China and the People's Government of Beijing Municipality, it is the first comprehensive platform specializing in trade in services around the world. Defined as a state-level, international and comprehensive fair for trade in services, the CIFTIS currently figures as the only comprehensive trading platform in the world covering the 12 sectors of trade in services defined by the WTO, namely, business services, communication services, construction and related engineering services, distribution services, educational services, environmental services, financial services, health and social services, tourism and travel-related services, recreational, cultural and sports services, transport services and other services.

8. Caribbean Export Week Caribbean Export, as part of its mandate to promote export led growth for the Caribbean region and to facilitate increased exports to regional and international markets hosted for the first time a Caribbean Export Week. The week of activities aimed at raising the level of awareness about Caribbean Export in particular on the work being under-taken as part of the 10th EDF Regional Private Sector Development Programme. The week’s activities spanned an Ecumenical Service; a two-day Caribbean Exporters’ Colloquium, a breakfast meeting for the Private Sector Advisory Group, a private screening of the Built to Last documentary and Caribbean Export’s official office opening and cocktail reception.

9. Caribbean Network of Services Coalitions (CNCS) meeting The Caribbean Exporter’s colloquium hosted by Caribbean Export and its partners allowed the opportunity for the

national coalitions that had been invited to the event to participate at the annual CNSC meeting. The meeting began with updates from the various coalitions. The CNSC, also discussed the progress of the Network. After more than two years as Co-ordinator of the Network, TTCSI CEO Nirad Tewarie stepped down and the JCSI Ms. Marjorie Straw was elected in as Chair of the Network. Ms. Yvonne Agard of the SLCSI will continue on for another year as the Vice-Chair of the Network while the BCSI Executive Director Lisa Cummings will also continue as the Secretary on the Executive Committee for another year.

10. Break Point Reality TV Show Break Point, the Caribbean Export reality television will be aired throughout the Region in April 2013. Break Point, which is jointly funded by Caribbean Export and the Department of International Development (DFID) was implemented in six (6) phases. Phase 1 invited firms to create a two (2) minute video pitch explaining why they should be selected to move forward in the Break Point competition. Phase 2 consisted of screening and firm selection where the thirty (30) firms selected participated in a one (1) day coaching exercise. Each business was then required to make their pitches in one of four country locations based on their group allocations. Upon completion of all rounds of pitching, 12 firms were selected to participate into the final phase in the Break Point competition. The 12 firms that were selected by the judges were granted the opportunity to pitch their business ideas to prospective investors, distributors and retailers in London in August 2013.

11. 2nd Regional Trade Information Training Programme Caribbean Export hosted the 2nd “Regional Trade Information Training Programme” and “Data Processing and Collection Mechanisms Training”, in the Dominican Republic in February 2013. These highly specialized training gathered a cadre of more than 30 professionals from Trade Promotion Organizations and/ or Business Support Organizations. The topics covered in the training related to trade information management and access to information resources. In the perspective of establishing a regional trade information network within the Caribbean region, the training also addressed a number of themes covering mechanisms for regional information exchange and networking.

A Life Well Lived 46

The Region Mourns The Death Of Henry Gill Earlier this year, the Caribbean lost one of its foremost trade experts. The Trinidad and Tobago Coalition of Services Industries (TTCSI) was deeply saddened to learn of the passing of Ambassador Henry S. Gill, a former Director General of the CRNM, Assistant Secretary-General of the Latin American Economic System (SELA) and International Trade expert. Having encountered many challenges, Ambassador Gill embodied Caribbean regionalism, which he illustrated while leading the Region in the CARIFORUM-EU EPA negotiations. His technical knowledge and diplomatic skills ensured that the region’s developmental interests were put at the forefront in the negotiations’ agenda. He was one of the key architects in the establishment of Coalitions of Services Industries (CSI) in the Region, introducing, for the time ever, the concept of a Coalition of Services Industries in 1997 at a UNDP workshop on Trade In Services. His paper entitled “Towards a Regional Coalition of Services Industries” published in 1999 was used by the founders of the TTCSI for the organisation’s establishment and strategic direction. Ambassador

Gill later provided advice and guidance to the TTCSI and other CSIs around the region. He lived his life in a manner that many of us strive to emulate. He was passionate about the things he loved – his family, his work, the region, and having a good time. He always stood up for what he believed, never allowing fear of consequence to lead to compromise of principle. Henry Gill was a builder and has certainly done his part to leave the world that much better than the state in which he met it. His legacy will live on through the fruits of his work; his research and writing, which are still relevant; through the hundreds of people whom he mentored and touched in some way and; through the institutions which he had a hand in developing. We extend our condolences to Ambassador Gill’s family and all those in the Region and around the world who remain inspired by his example. Ambassador Gill was a God Father to TTCSI and to all who are passionate about regional development, policy based on information and logic and who believe that doing right and good are far more important than accolades and show.

Members Corner The TTPBA (Trinidad & Tobago Publishers & Broadcasters Association) was established in the early 1990's with the granting of Presidential licences to potential radio broadcasters to own and operate radio stations. As the Trinidad radio market grew and more radio stations came on the scene, owners and operators saw the need to come together with a view to sharing concerns, resolving issues and developing the media industry in a way that would be beneficial to all parties.

TRINIDAD & TOBAGO

publishers & broadcasters A S S O C I AT I O N

Directors: Kiran Maharaj (President) Yaseen Rahaman (Vice President) Daren Lee Sing (Company Secretary/Treasurer) Shida Bolai Peter Ames Lennox Toussaint Brandon Khan Christoper Peru Maria Cooper

TTPBA Contact President: 1-868-622-0452 Secretary: 1-868-688-7412 Fax: 1-868-622-6693 Mailing Address: c/o CL Communications Ltd., 4 Herbert Street, St. Clair.

Objectives were formulated then, and with the incorporation of the TTPBA in October 2003, these were formalized in the organisationâ&#x20AC;&#x2122;s constitution. The TTPBA is a non-profit organization that is funded by its members. The media industry currently comprises approximately 37 radio stations, including one AM station, and 11 local television stations, one of these being the parliament channel, and two others state-owned. Press has remained at 3 daily newspapers with several weeklies, and the public is treated to numerous foreign cable channels. The TTPBA recognizes the need to share information and ideas with its Caribbean media counterparts and so in 2005 became an Associate Member of the Caribbean Broadcasting Union (CBU). The broadcast industry is regulated by a statutory body, The Telecommunications Authority of Trinidad & Tobago (TATT).

AIMS & OBJECTIVES OF THE TTPBA The Trinidad and Tobago Publishers and Broadcasters Association

+ Has a responsibility to protect and preserve the right of the people to know.

+ Holds within its portfolio the responsibility and undertaking to encourage practices that will strengthen and maintain the broadcast and publishing industry by improving industry standards through education and acknowledgement of organizations and individuals who have contributed significantly to the industry.

+ Is instrumental in the creation of a legal framework and regulations by representing its members through discussion, suggestions and objections with governmental and other agencies who impact on our media sphere (e.g. Telecommunications Authority, COTT, MCC, etc.)

+ Exists to encourage an exchange of information among members that will assist the Association in making decisions that affect the broadcast and publishing industry.