Top Ten Professionalism Tips The April, 2010 Your ABA Newsletter announced an ABA book entitled “The Busy Lawyer’s Guide to Success” by Reid F. Trautz and Dan Pinnington. The book lists 10 things that lawyers do which most annoy their clients: 1. 2. 3. 4. 5. 6.
Not returning phone calls Making clients wait in the reception Lack of civility and respect for others Name dropping Not explaining legal jargon Not meeting promised deadlines
7. 8. 9. 10.
Not delivering a promised result Not communicating for long periods Not being prepared Sending a large invoice without warning or explanation
Lawyers can eliminate these most annoying complaints and avoid meritorious grievances by the embracing and following core values of Professionalism: honesty, integrity, competence, civility and service.
Make this part of your New Year's Resolution for 2022!
22 Tulsa Lawyer
