THE WIRE
April 2017
www.tid.org
$10 Rebate when you buy ENERGY STAR® LED bulbs
TID.org/rebates
Save time and enroll in Auto Bill Pay Chances are you’re overloaded with work,
Changes in store for delinquent bill notification TID is continuously looking for ways to improve the quality of our customer service and communication. We will be making some changes to our delinquent bill notification process. This change is only applicable to accounts with delinquent balances. Currently, if a balance remains unpaid at
process will remain the same: a Final
the time the following month’s statement is
Disconnect Notice will be issued separately
issued, a Delinquency Charge is assessed
and contact will be attempted by phone.
and a separate Delinquent Notice is issued
We understand that customers may be
the following day. This practice of issuing
experiencing difficult financial times and
two TID statements with two different
disconnection of service is an action that
amounts one day apart often creates
TID does not take lightly. It is a last resort
confusion. In an effort to add clarity to
taken only after all other alternatives have
this process, TID will begin adding the
been explored.
Delinquency Charge and Notice information to the following month’s statement. This will
If you are having difficulty paying your bill
eliminate the need for a separate Delinquent
and wish to discuss what arrangements
Notice for most customers.
or sources of financial assistance may be available, or if you have any questions
If the account remains past due and subject
about this change, please contact Customer
to disconnection, the rest of the notification
Service at (209) 883-8222.
family, friends, sports and many other
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commitments. The last thing you have time to do is write a check every month to pay your electric bill, right? Well, TID has you covered with an easier way to pay. TID’s Automated Bill Pay (ABP) lets you authorize TID to deduct funds from your account (bank, savings and loan or credit union) to pay your TID bill directly each month. Don’t worry about not knowing how much you’ll be paying or how much energy you’re using because you will receive a monthly statement and have 15 calendar days from the statement date on your bill to review it before the payment is deducted. Visit tid.org/autobillpay to download an enrollment application.
TID has modified the way it represents Delinquency Notices on its electric service bills. As such, Delinquency Notices will appear similar to the bill pictured at right. Notice the highlighted portion calling attention to ‘past due’ and ‘pay by’ information.
Electric Service
Customer Service (209)
883-8222 or (209) 892-4 953 Payments by Phone 1-866 -742-8991 Power Outages (209) 883-8301 www.tid.com
Account Number: 0000 00-000000-0001
CUSTOMER NAME
Past Due Balance Delinquency Charge $245.83 Past Due Balance -$6.69 Subject to Disconne ct Past Due Balance mus t be paid by 03/14/2017 $252.52 Current Charges Due 03/22/2017 This date does not extend the due date for the past due balance $100.10 Total Amount Due $352.62 Usage History
Issue Date: 02/26/2017 Month: Service:
Location: Schedule:
Meter Number E123456
February 2017 ELECTRIC 123 ANY STREET DE - DOMESTIC SERV
Current-Prior Read Dates 02/26/2017-01/26/2017
ICE
Current Meter Reading
ELECTRIC SERVICE CHARGES/CREDITS Customer Charge Primary Energy Charg e 0-700 kWh Power Supply Adjustment Environmental Charge Public Benefits Charg e State of CA Surcharge Total Amount Billed ACCOUNT ACTIVITY
Dates
Days
E L P 01/26/2016-02/26/2016 01/26/2017-02/26/2017 12/26/2016-01/26/2017
31 31 31
kWh / Day
27.2 20.9 57.9
$ / Day
4.08 3.23 8.30
Prior Meter Reading
Difference
21,036
Multiplier
Usage
649
1
Usage Type
649
kWh-Primary Reading
USAGE 649 649 649
M A S 649
SINCE LAST STATEMEN
T 01/26/2017 Beginning balance as of last statem ent 02/17/2017 Payment Made 02/26/2017 Penalty Subtotal Total Amount Due
21,685
Last Year Current Last Month
Western 02/16/17 PD 245.83
TYPE
Winter Winter kWh Winter kWh Winter kWh
Winter kWh
RATE Fixed Charge .1016 -.005 .0269 .00029
TOTAL $17.00 $65.94 -$3.25 $17.46 $2.76 $0.19 $100.10 $445.83 -$200.00 $6.69 $252.52 $352.62
TID has not received your payment for Elec tric Service. Our reco the past due amount rds indicate that your of $252.52 by 4:00 p.m. TID account is past on March 14, 2017 to due. Please pay avoid disconnection of your Electric Serv PAST DUE: $252.52 ice.
PAY BY: 4:00 PM on
03/14/2017
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