SEPTEMBER 2021
TID Payment Assistance Options If you are facing a financial hardship at this time, please contact TID’s Customer Service at (209) 883-8222 so that we can identify resources to help with your unique situation or you can visit TID.org/ paymentassistance to view the payment assistance programs offered to qualified residents.
ADDING OPTIONS, INCREASING EASE IS OUR PRIORITY Looking for options and ease when paying your TID electric bill? TID customers now have access to the newly installed payment kiosk located at the Turlock office location at 333 E. Canal Drive. Two additional payment kiosks are currently being installed at the Ceres office at 2944 Third Street. The kiosks are located outside of the TID office buildings, providing customers a secure, convenient way to pay your electric bill through a self-service payment option. The payment kiosks allow for multiple payment methods, including credit and debit cards, check, and cash payments. When using the payment kiosks, customers can scan the QR code on their TID bill or they will need to enter their TID account number. Customers will also have the option to create a MyPaySite account which will allow
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them to make payments using a phone number and pin. Customers can create a MyPaySite account the first time they use the kiosk. As a community-owned utility, Turlock Irrigation District is committed to making advancements and enhancements that will provide direct benefits to our customers – including the contactless payment option of the new payment kiosks. The health and well-being of our customers remains a top priority, and the addition of the payment kiosks offers another safe way to do business with the District while also making it more convenient for you, our customer-owners. Watch a quick video to learn how to use the payment kiosks at TID.org/kioskvideo.
@TURLOCKID
www.TID.org
Customer Satisfaction Survey As a community-owned utility, you are an owner of TID – the decisions we make are with you in mind. In October you will be asked to provide feedback through our Customer Satisfaction Survey. TID has partnered with industry leader, Great Blue Research to conduct the survey. Great Blue will be calling customers at random to ensure a diverse range of participants. All TID customers can access the survey online beginning October 15, 2021 at TID.org/ survey.
We want your feedback so we can better serve your needs! The Customer Satisfaction Survey includes questions on topics like: customer service, reliability/outages, rates and service awareness, communication preference, and more. TID is proud to provide reliable and competitively priced electric service and a high level of customer satisfaction. Your input regarding how TID serves its customers and community is greatly appreciated!
CONTACT US 333 E Canal Dr Turlock,CA 95380 (209) 883-8222
TID is Your Trusted Community Partner Being a reliable power partner is a point of pride for TID. Even during times of extreme heat, TID is prepared to keep the power flowing and resolve interruptions quickly. This summer, California has been impacted by periodic heatwaves. While still encouraging customers to conserve when possible, TID remains ready to meet the energy demands of our community through the local generation of power as well
as importing power when it is most costeffective. Tune in to the August episode of TID’s Water and Power Podcast to learn more about where your power comes from. You can find the TID Water & Power Podcast at TID.org/podcast or wherever you get your podcasts.