GC News 26 EN

CLOSER ISSUE 26 Nov. 2016

TÜV Rheinland Greater China News

The Reach and Risks of

a little Red light Twenty Years’ of Certification and Testing Are You Ready for the Embedded Software Requirements in the New ITAF 16949 Standard?

Lenovo Receives TÜV Rheinland Greater China’s First IEC 62368 Server Certificate

02 CONTENTS

Contents

20/22

Featured Service

Are You Ready for the Embedded Software Requirements in the New IATF 16949 Standard?

24/25 TÜV Rheinland Announces the World’s First Robot Cable Product Standard to Fill Gaps in Robot Cable Standard Field

26/27 Lenovo Receives TÜV Rheinland Greater China’s First IEC62368 Server Certificate

SPOTLIGHT

04/09 The Reach and Risks of a Little Red Light

PIONEER 10/13 Twenty Years’ of Certification and Testing

14/15 Going Off the Beaten Track with Stanley Hung: Creating Greater Value for Yourself and the Company

16/19 Everything is Based on the Customer’s Trust

CONTENTS 03

28/29 TÜV Rheinland and Huawei Join Forces for ICT Green Revolution

30/31 TÜV Rheinland Nominated as Global Independent 3rd Party Authorized Test Laboratory for LoRa® Certification Program in Europe

CLIENT STORY

TÜV SAFE BUY

34/35

32/33

Medical Safety + Quality Service Revolutionizes Medical Facilities

My Eyes are Dry and Blurry!

Your Need TÜV Rheinland!

36/37 Quality Makes HuGuang Auto A Winner of Auto Wiring Harnesses in China

CORPORATE SOCIAL RESPONSIBILITY

38

TÜV Rheinland Qingdao – Tree Planting

20 Years of Celebrations, TÜV Rheinland India

TÜV Rheinland Shenzhen – Family Day

Success Story for TÜV Rheinland Nederland

TÜV Rheinland Guangdong – Family Day TÜV Rheinland Taipei – Corporate with Taiwan Blood Services Foundation

CLOSER

Credit

Chief Editor

Ricky Xu

Editor

Clare Zhang Michelle xia Emma Hsu Isaac Yuan

Publication Date

2016.11

GLOBAL NEWS FLASH

39

Dr. Michael Fübi Attends Meeting with Chancellor TRID: 20th Anniversary Celebration

ISSUE 26 How to contact us Tel

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04 SPOTLIGHT

SPOTLIGHT 05

Hotter than the Surface of the Sun Laser pens are often used during PowerPoint presentations when the speaker wants to stress a particular point: a simple press of the button turns on a beam of red light that is used as a pointer to draw the attention of the audience to a specific area on the screen. That red light is a laser. If you were to ask your friends, “Do you know what a laser is?” their answers would probably include references to laser pens, laser beauty treatment, laser eye surgery, laser shows, laser printing and CDs. If you were to extend this question to a larger sample, including interviewees from the manufacturing sector, their answers might be more technical: laser cutting, laser communication, laser marking and laser beam welding, for example. The application of lasers in various industries significantly facilitates our lifestyle and work. But can we ever be 100% sure of their safety ? In this edition of Closer, we follow Mr. Stanley Liu, Head of Laser Safety Business at TÜV Rheinland Greater China, to explore the magnificent world of laser beams.

Let’s look at how the laser first came to light. In 1958, American scientists discovered an amazing phenomenon: when they shone a regular light onto a rare earth crystal, the molecules of the crystal emitted a brightly-coloured, “coherently focused” strong light. Based on this phenomenon, they proposed the “theory of lasers” and subsequently published an important paper on the subject. Following the publication, scientists from various countries proposed laboratory trials, none of which were successful. On May 15, 1960, Theodore H. Maiman, another American scientist, announced a functioning laser at 694 nanometres in wavelength, the first laser beam harnessed in human history. Thus, Maiman became the first scientist in the world to apply a laser. On July 7, 1960, Maiman announced the birth of the first laser device. According to his solution, a high-power flash lamp was used to stimulate the atomic chrome in the ruby crystal.

This created a very narrow and highintensity beam of red light. When projected towards a specific point, the area became hotter than the surface of the sun.

Applications of Lasers Fibre communications

Scanning and printing

Medical and beauty

Measuring

Manufacturing and processing

Displays and demonstrations Military use

06 SPOTLIGHT

According to Mr. Liu, “subject to the requirements under IEC/EN 60825-1:2014, laser devices are categorised into seven classes.

The danger level increases from Class 1 to Class 4, which means protection should be strengthened accordingly.”

Classification of

Class 1

Class 1M

Class 2

Safe under reasonable and foreseeable conditions

Same as Class 1 plus a potential danger when using optical equipment

Low power: protection can be achieved by frequent blinking of the eyes.

Class 2M

Laser Devices Description of Danger Level

Same as Class 2 plus a greater potential danger when using optical equipment.

Protective Cover

Required

Safety Protection

Required. The requirement is set in advance to remove panels, during which, working professionals might be exposed to lasers at Class 1 or above.

Device

As a highly efficient and

“Laser Danger” Beyond Your Imagination

clean precision processing t laser technology is

Considering such a high temperature, there is no disputing the formidable force of lasers and their use in industrial cutting and manufacturing.

However, a laser must be handled with utmost care.

Harmful for our eyes: Severe exposure to lasers can damage the cornea and retina, the level and extent of which is dependent on the wavelength and grade of the laser. Any prolonged exposure might result in a cataract or impair the retina.

Harmful for our skin: Severe exposure to high-power lasers that fall under the infrared waveband can badly burn our skin, while ultraviolet lasers might result in burns and skin cancer, and accelerate the aging of the skin.

Electrical hazard: Electric shocks are common in laser use. High-voltage

systems pose a potentially lethal danger in a laser system.

Chemical danger: Certain toxic substances in a laser system, including dyes and quasi-molecules, may harm our bodies, while chemical reactions caused by a laser can produce harmful particles and gas.

Fire danger: Solvents in a dye laser are very flammable. A high-voltage pulse and flashing lights might cause sparks, which could result in a fire.

Direct irradiation from a functioning laser or irradiation from the reflection of light caused by a continuous infrared laser could ignite the inflammables.

Relevant non-beam hazards: This includes harm from low-temperature coolants, the noise hazard of highpower lasers and the ionising radiation from high-power lasers.

extensively applied to a var of industries.

d

tool,

riety

SPOTLIGHT 07

How Can We Ensure a Safer Industrial Laser System?

As a highly efficient and clean precision processing tool, laser technology is extensively applied to a variety of industries. The automotive industry mainly uses lasers for cutting, welding or finishing treatments. However, accounts of accidents related to lasers are on the rise each year due to improper controls on laser safety.

Class 3R

Class 3B

Direct observation of the light beams might be dangerous.

Direct observation of the light beams is usually dangerous.

Class 4

High power: a potential danger might exist even if it is the diffuse reflection of light.

In the automotive industry, laser welding or cutting rooms are used to protect professionals and the work environment from the potential harm related to lasers. As a complicated system, a laser room, which is comprised of robots, shielding materials, laser sources, circuit controls and others, requires a full-range evaluation of laser safety.

An active player in the laser industry for 10 years, Mr Liu thoroughly understands the risks of lasers in the industrial manufacturing sector. In 2010, he jointly launched safety evaluation standards with Volkswagen, catering to the laser-based production system of automotive production lines. TĂœV Rheinland became the third-party inspection and certification partner designated by Volkswagen. The formulation of evaluation and certification standards for laser safety, which are complete, systematic and highly efficient, is based on the full-cycle safety evaluation concept to cover design processes, risk assessments, training programmes, clearance for administrators and first line employees, equipment registrations, update management and annual inspections. This assists manufacturers in effectively managing laser risks. Meanwhile, TĂœV Rheinland has also become the strategic partner of ABB, KUKA, FFT, Automate, Dalian Auto, Mino, and other outstanding system integrators at home and abroad in the laser safety business.

08 SPOTLIGHT Risk Assessments

Safety for Laser-Based Production Systems

Annual Inspections Training and Clearance

Safety Designs

Update Management Registrations

Safety for Laser-Based Production Systems In line with the increasingly wide application of lasers, a selection of laser-themed exhibitions is also burgeoning. However, lasers by themselves pose a certain level of danger. Imagine this: at a venue full of exhibitors and visitors, if installations and demonstrations of laser products are not protected by safety solutions in a scientific manner, how can a disaster possibly be avoided?

Mr Liu emphasised, “The exhibition organizer is required to ensure designs, installations and demonstrations of laser products are conducted in a safe manner, while visitors will be provided with laser safety guidelines.

In addition, effective laser risks controls are put in place to ensure the fundamental safety of all personnel on site.�

In 2013, we provided laser safety support for Messe Muenchen Shanghai Co Ltd and became a strategic partner on safety inspection work for laser exhibition halls.

By leveraging on our innovative solutions for safety inspections of laser exhibition halls, we not only ensure the safety of laser demonstrations, but also assist manufacturers of laser products in designing safe products.

Our safety inspection work covers the following areas: Document review Technical document collection Laser safety protection solution Laser classification Laser product registration on database On-site inspection Installation and set-up inspection Demonstration inspection

Laser safety seminar Basic laser safety requirement Laser product testing and certification Laser safety guidance and manual distribution Basic laser warnings and notices Basic laser safety protection methods and tools Best exhibitor award Customised awards for exhibitors that comply with all safety requirements

SPOTLIGHT 09

Furthermore, we have developed three labels based on the safety level of laser demonstrations, namely “FREE”, “LIMITED” and “NOT ALLOWED”, to determine whether products for laser demonstrations pass the safety evaluations and to enable visitors to understand the safety level for any necessary personal protection equipment. A “NOT ALLOWED” label attached to a laser product immediately tells visitors that the instrument is prohibited from use at laser demonstrations. The label “LIMITED” means special attention is required for operating the lasers, while “FREE” means that it is safe for laser demonstrations.

Whether you come into contact with laser products in your work or daily life, or at laser demonstrations at exhibitions, Mr. Liu recommends that you follow a set of safety procedures: Using or working in the vicinity of a laser is not permitted unless otherwise authorised.

Entry into a room or area where a laser is functioning is not permitted unless otherwise authorised.

Prior to powering the laser, you must ensure that the equipment’s preset safety devices are correctly used, including opaque shielding panels, an anti-reflective fireproofing surface, laser safety goggles, masks, safety locks and ventilation systems that prevent the inlet of toxic substances.

You must ensure that pulse lasers are not accidentally connected to the power supply. In the absence of a professional, such lasers must be disconnected from the power source with the capacitor fully discharged.

Direct contact with laser beams is prohibited. You must wear laser safety goggles during configuring and operating a laser. Configuring a laser must be conducted under a minimum working power.

Contact with laser devices is restricted.

Leaving a functioning laser unsupervised is not permitted.

Jewellery must be removed to prevent any unexpected reflection of the laser.

For more information, please contact: stanley.liu@tuv.com

10 PIONEER

Twenty years have passed swiftly.

It takes twenty years for an industry to develop from being chaotic to becoming regulated; for a department to expand from having nothing to being prosperous; for a young engineer to develop into a Vice President. Dr Chen has translated countless regulations and has developed a new area that no one dared to touch before.

He has also witnessed the globalisation of many Chinese companies. This is an unprecedented route, but latecomers may follow after him.

An Interview with Dr Weikang Chen, Vice President of Industrial Services, TĂœV Rheinland Greater China

Twenty Years’

of Certification and T

PIONEER 11

In scientific research I may not have been a match for my classmates, but talking about bringing the concept to reality, that is my specialty. The TIC (Testing, Inspection and Certification) industry is a mixture of scientific research and industry, and TIC employees must be qualified to do research and manage an enterprise.

This is also the key spirit of TÜV Rheinland Industrial Services.

Witnessed development from the first Chinese regulations translation and a knife Gradually, Dr Chen transitioned from being a chemical machinery lecturer to a TIC engineer. What he could not have known is that this transition would change his career.

In 1998, he joined TÜV Rheinland, starting as an intern engineer on six months’ probation. After three months, he became a full time engineer ahead of schedule. One year later, he was sent to Japan for mechanical safety training, after which he became the industrial machinery safety pioneer of TÜV Rheinland Greater China. In 2010, Dr Chen was promoted to head of TÜV Rheinland Industrial Services Greater China. In 2015, Industrial Services business volume reached RMB160 million. Chen had managed to turn around a loss and make a profit of over 20%, which was a 50% increase.

In China, the TIC industry has a short history. It originated in the 1980s and experienced its first development peak in 2001, right after China joined the WTO. Chen encountered a rocketing period of growth in Chinese industry when he joined TÜV Rheinland. There were a lot of entrepreneurs with abundant cash flows and products, but they were limited by the EU’s English regulations. They were eager to seek assistance for the TIC industry.

Console type electrical tools were among the industry’s limited products.

Testing

At the time, the testing and certification of console type electrical power tools, especially woodworking tools, was a high-risk area because there were no ready-made Chinese test standards. Within six months, Dr Chen considered each of the regulations’ clauses verbatim to ensure that they were accurate and operational. He repeatedly communicated with German experts, and eventually created texts that Chinese people could understand.

This regulation caused a sensation throughout the industry, and it was regarded as a guideline for standard testing, greatly boosting the sales of console electrical tools in the overseas market. Under the leadership of Dr Chen, TÜV Rheinland captured 90% of the market for testing console electrical power tools. Subsequently, in 1999 he was sent to Japan to develop the business of industrial machinery. At that time the Chinese industrial machinery technology was quite backward and Dr Chen ushered in another turning point in his career.

Dr Chen later recalled that almost everyone considered China's industrial machinery to be hopeless, and some people even jokingly said to him, "your study of Chinese industrial machine development makes no sense". However, Chen insisted, he was determined to make achievements and undertake branding within five years. It was one thrilling story.

A Shanghai paper cutter export producer was enjoying a reputation for being the “Blade of China”. The entire tool was thick and long, and regarded as being one of the most dangerous machines in the world. In the TIC industry, no one dared to certify this kind of product because it involved high-risk electrical, hydraulic, pneumatic and grating systems. The producers said that “countless fingers and arms had been cut off each year”. Dr Chen’s original thought was to “scare away this client with a sky high price”. However, the client came directly back with a signed contract. Dr Chen spent a year and a half re-engineering the product bit by bit, from the product design to the protective component, and he did not stop until the machine fully met the requirements of the EU standards.

After that, the Chinese paper cutter’s global share reached as much as 40%.

Since then, TÜV Rheinland has become “invincible” in the field of industrial machinery, although it is facing increasingly fierce competition. Its prices have been lowered, but TÜV Rheinland is still the champion in this field.

12 PIONEER

With his passion and insistence, Chen and his team have explored “impossible” markets. The industrial services of TÜV Rheinland have become renowned as a result of one technological breakthrough after another, and Dr Chen has earned his place in the history of TÜV Rheinland. From nothing to something, from weak to strong, from chaotic to orderly, industrial services are the epitome of the Chinese TIC industry. According to data from the PRC’s National Bureau of Statistics’, 2015 National Economic and Social Development Statistics Bulletin, up to the end of 2015 there were 31,768 product testing laboratories and 221 product quality system certification bodies in China. The competition in the TIC industry was in order; the chaos had disappeared.

Twenty years is not a short period.

In twenty years the Chinese people have managed to acquire wealth.

TÜV Rheinland has witnessed batch after batch of Chinese enterprises grow. Some have succeeded, more have failed, and the leaders’ spirit is the key factor. “This is the best time, as long as you dare to fight, as long as you have vision and ambition, you can succeed.”

After he accepted the wielding machine producer’s request, Chen could only count on himself to “chew” on the standards and research the techniques, with motivation from the client. According to the client: “Me and my company are poor, operating with loans, and I am willing to become the first export enterprise of Chinese wielding machines at any price”.

Chen and the client’s engineers reshaped the product line with “120% of excellence”. A year and a half later, TÜV Rheinland issued the first domestic GS certificate to help Chinese enterprises export their first batch of products and enter Europe’s monopolised market. The welding machine producer made tens of millions in profit, and became the second largest brand in the welding machine market, gaining an international reputation.

There was once a well-known enterprise with a welding machine.

“At that time, due to the lack of safety design in mind, China had no welding machine qualified to be exported.

China's welding machines were refused by all certification bodies. In TÜV Rheinland, only one engineer in Italy had limited experience. For TÜV Rheinland, and even for the entire Chinese welding machine industry, there is hardly any experience”.

Indeed, Chinese entrepreneurs’ “uncommon spirit” has always motivated Dr Chen. He said that “not everyone can bring their company to such a brilliant stage. We must support them and help them solidify their dreams”. It is the TIC employee’s passion to support the growth of these Chinese enterprises and bring Chinese manufacturing to the world.

Motivated by the leadership, 120% of the determination to be excellent

Talking about the quality of China: to catch up with Europe, the details are the decisive factor Dr Chen said that China’s consumer goods and even some of its industrial equipment have already exceeded Europe’s. The Chinese people are willing to endure hardships, and they are especially motivated to try various methods to help their products catch up with their rivals’. In fact, in practice, with the developed countries the Chinese tend to “do almost OK to friends”, but with the Germans they follow the Japanese habit of doing the ultimate. In fact, the Chinese people, after years of development in the creative, institutional and other aspects of business, are catching up with Germany. But the German people are also more diligent and more courageous.

Take the previously mentioned welding machine producer as an example. Years ago it would have “over-confidently” sought cooperation with its Italian counterparts, and the results could only be imagined. Today, twenty years have passed and the Italian counterparts come to their door to

PIONEER 13

high-voltage components, electric vehicles, robots, electrical waste and electronic equipment and directive and carbon footprint services.

Rheinland’s most loyal customers, and the annual volume from this cooperation is up to RMB 4 million per year.

“I enjoy communicating with Pursuant to this philosophy, Dr different kinds of people, and facing Chan has introduced a lot of senior challenges every day. We can do personnel to smart cars, wind energy more. The value of TIC industry is technology, to provide a full engineering, range of guidance construction and and services to As the Chinese poem goes: non-destructive enterprises, intesting, among “a time will come to ride depth involving other areas. He to the frontthe wind and cleave the has simplified end of product and straightened waves, I'll set my cloud-like development, out internal and to participate sail to cross the sea which relations as much in their future as possible so that raves”. Dr Chen Weikang is blueprint his team could makings, and looking forward to another concentrate on even determine the development more standardised, more the future of the business. direction of challenging twenty years!

“In addition, the the product”. support from Similarly, when it Germany and the domestic network comes to “Made in China”, quality are also characteristics of Chinese matters. As Dr Chen said, “human industry service areas”. Beyond all effort is the decisive factor”. this, people are the key.

Wishes for the industry’s future: overtaking a corner needs a good racing driver

purchase their product for OEM. This shows that today's Chinese products are not only created with excellent technology but are sold at reasonable prices. History is always strikingly similar, but roles and status are always interchangeable.

Hence, we should not look down on the "China quality", and we should not belittle ourselves.

Still, the process needs time. In the future we will also face more challenges. Quality may be just one of them. In Dr Chen’s view, from the first day of his entry into the field he did not stop facing challenges: high-risk fields; fields that no TIC company dared to challenge; emerging areas with no clear path from loss to profitability, from nothing to something, from weak to strong. Dr Chen is now a pioneer in many new areas such as

Perhaps driven by his experience with many cultural differences and workplace conflicts during his early years, or because he has always been in the field of “knowledge-driven markets”, Dr Chen has always believed that “talent is the most important industry driven power”.

According to Dr Chen, negotiating a corner requires an excellent driver.

Take a plastic machinery manufacturer for example: in 2000, it had just begun production of its injection-moulding machine. The General Manager, a prudent and pragmatic person, asked Chen to present a lecture first; only then would he consider using TÜV Rheinland’s service. As a result, Chen began a new round of “translation, studying, improving and teaching”. The training was only half completed when the General Manager became so impressed he decided to sign the contract. Until today, the manufacturer is still one of TÜV

Looking to the future, in Dr Chen’s mind open market transparency and freedom of public opinion will be conducive to China’s certification testing industry. Correctly guiding public opinion will show the consumer the right way, and the Chinese people's lives will take on a greater quality.

Dr Chen also places hope in the industry’s young engineers: “an testing engineer is a combination of perception and rationality. Our engineers must first have a good moral professionalism, followed by the desire for knowledge. Only in this way the TIC industry could expand”. As a senior testing and certification expert, Dr Chen also hopes that his team’s engineers will have a large stage of their own and enjoy their own growth.

14 PIONEER

Going Off the Beaten Track with Stanley Hung:

Creating Greater Value for Yourself and the Company You are still like this?

A Google search of Stanley Hung will first bring up Mojim. com, Books.com.tw, the NCCU Graduate Institute of Technology, Innovation and Intellectual Property Management, before finally arriving at TÜV Rheinland.

Stanley majored in life science and never gave a thought to the testing industry. After joining TÜV Rheinland food safety testing in 2009 as an intern, he left at one point for a short stint in real estate investment. He is now the EVP of TÜV Rheinland Aimex but also writes song lyrics for Warner Music Records. Having just turned 35 years, Stanley now has set a higher target for himself and TÜV Rheinland: 'Make good things happen.'

Stanley recalled: At the start of last year, a friend whom I haven’t seen for a while asked me: “Hey! You seemed to have been too busy to catch up with old friends. What are you doing now?” Out of habit, I responded with the work I do, my role and title as well as the accomplishments that I was proud of. To my surprise, he just smiled: “Oh! Still the same then.” I suddenly realized – It’s true! I was still the same... This really hit me hard...

His comment was like a wake-up call for Stanley and he started thinking seriously about his goals in life. That was why he left the exciting world of real estate investment at the end of 2014 and returned to TÜV Rheinland. He also set himself two targets: Enabling TÜV Rheinland to be the first/only, and making good things happen. He is most proud of the introduction of many innovative

testing techniques and service models, the industry-university collaboration program with National Taiwan University (NTU), as well as the service innovation collaboration program with National Chengchi University (NCCU). As a result, TÜV Rheinland became the only independent testing and certification organization in Taiwan to be involved in “food BioTechnology R&D” and “Technology and Service Innovation” as well as joint technical R&D with the NTU through the industry-university collaboration program. It also assisted many outstanding research teams in Taiwan to commercialize their technologies and develop new business models. These are exactly what Stanley is specialized at.

Stanley said: “Right now, Taiwan puts too much emphasis on the number of food safety tests under the encouragement of government policies. Over-emphasis on testing

PIONEER 15

Helping Small Farmers Achieve Harmony with Nature

without proper management or quality improvement plans leads only to localized increase in supply.

This in turns leads to competition on price and Gresham’s Law (bad money drives out good). TÜV Rheinland Aimex’s strength in Taiwan is in its flexibility and innovation. Our value should be exemplified through “standards, attitude, service.” Only then can we demonstrate what makes TÜV Rheinland unique and differentiate ourselves from our competitors.”

Stanley also added: “I want to make everyone feel that TÜV Rheinland has standards and exists as a force for good. That’s why we put even more effort into brand management. This effort has to be channeled through corporate social responsibility as well as studying and participating in all kinds of social issues. A good brand image will naturally attract likeminded people and become an even greater force for change.”

shrug and attribute it to “a passion for writing.” He loved song writing so he kept doing it. If you keep doing One of the ways of making good the same thing, you will eventually things happen is providing assistance meet with like-minded partners; when to small farmers who really care recognition for your work builds up over about the environment and helping time, more and more people will know them manage agricultural products about you, thus creating your personal that are beneficial for the consumers. brand. Stanley said: “My creative In 2015, the owner of a Taiwanese inspiration often comes from people bio-tech company called “Chronos outside of music circles. Take myself for Biotechnology” became concerned example. The people I often work with with the proliferation include engineers of food safety at electronic Stanley set this goal for problems. With his companies, HR at family members also himself in 2016: The next tech companies experiencing health and assistants time someone asks: “What issues, he decided to are you doing now?” He can at software team up with a small companies.” say with full confidence farmer that has been “In the beginning, producing tea seed oil that he is working hard to I wrote songs for three generations make good things happen, occasionally and and contacted TÜV or had completed what sometimes helped Rheinland Aimex. meaningful projects that others polish TÜV Rheinland not their lyrics. I made parts of society a only helped with eventually caught testing for agrobetter place. the attention of chemical residues producers and but also launched an got the chance to use my own name.” exclusive limited edition testimonial Stanley was particularly pleased about program. Every bottle of tea seed oil being able to use his name: “This is was provided with a unique “DNA because I want to leave something anti-counterfeiting limited-edition behind! I want to make my “mark in label.” This was backed by on-site the world.” This is the reason behind a audits conducted by TÜV Rheinland lot of the things I do. I write songs not and personally signed by the farmer for their content or as a form of release. in a show of personal responsibility.

I do it for the act of “creating” itself.

“DNA anti-counterfeiting limitedIf I spend time building on a trend or edition label”, “signed limited edition” something that other people can do as and “cap on total quantity set at time well, then it all feels very hollow and of harvest” provided triple safeguards “vacuous” to me. Creativity is a process aimed at eliminating concerns over of creating something out of nothing. It counterfeits and over-production. It is an activity where I make a difference.” also sought to convey to consumers a philosophy of “using only what's given by the land.”

Using Creativity to Make His Mark and Balance Stress This gradual build-up of personal achievements by doing the right thing and making friends with like-minded people happened in his songwriting as well. When asked about how he became involved in the music industry writing songs and lyrics for Warner Music Records’ performers such as Amber Kuo, Jam Hsiao, SpeXial and Diana Wang, Stanley could only

Apart from writing music, Stanley is interested in painting and photography as well. Despite his busy schedule, Stanley still produces at least one or two paintings each month. For him, composing, painting, writing and photography are all types of “creativity” and they all help him unwind from his busy life. These activities don’t absorb his energy. Instead, they boost his motivation in everyday work. This is why Stanley always gives people an impression of great energy and creativity. “To sum up, both sides must exist in my life to keep my mind sharp.”

Said Stanley.

16 PIONEER

Everything is Based on

the Custo

PIONEER 17

Increasing service awareness means many business owners are no longer trying to win market share on price alone. They are now turning to external third-party certification organisations to help them monitor and manage their sales and service channels, then help them improve their service processes and employees’ service awareness. Businesses use these external organisations to emphasise the importance of the service culture and to carry out internal quality adjustments and improvements. Thus, many customers not only treat the auditors of management system services as experts in process improvement but also as their partners in sharing management experience. The TÜV Rheinland Group is a trusted name in the industry based on its professional and rigorous service culture. It is also renowned in the industry for its independence, fairness and professionalism.

Our mission is to improve vehicle safety for consumers When Ryan Hsiang saw that TÜV Rheinland was recruiting people for business development in 2005, he decided to apply because he had always wanted to work in project management and face challenges from different industries.

This proved to be the start of unexpected adventures. Two of the many new business development projects that Hsiang initially oversaw eventually evolved into regular services. The services are Certified Pre-Owned Vehicles (CPO) and Mystery Shopper audits. Hsiang and Mr Wolfram Wagner, the now retired Vice President of Mobility, jointly developed them.

Interview with Ryan C. C. Hsiang, Section Manager, Systems, TÜV Rheinland Greater China

omer’s Trust

At the time that the CPO was developed, there was no independent body that specialized in the certification of the quality of pre-owned vehicles. There was, however, a very significant market demand because buying a car represented a considerable expense to most consumers.

The transportation safety of entire families was also at stake. Furthermore, lack of transparency over the condition of vehicles meant that there were frequently disputes over pre-owned vehicle transactions. This led to TÜV Rheinland’s decision to introduce its long-running vehicle inspection services from Europe to Taiwan and to provide local consumers with a guarantee they could trust when buying a car.

Hsiang and Wagner carried out separate research on European and American vehicle inspections before deciding to use the American and German inspection methods as the basic model. This was then tailored to the consumer requirements of the Taiwan market to become the first pre-owned vehicle inspection standard and service developed for an international testing, inspection and certification organisation in Taiwan.

The service was very well received immediately upon its release. It even partnered with a specialized pre-owned vehicle auction platform to provide both buyers and sellers with a vehicle-purchasing channel they could use as a reference and for advice. The CPO service has

18 PIONEER

since been progressively refined by the transportation department of TÜV Rheinland Taiwan. At TÜV Rheinland’s designated vehicle inspection centre, professional engineers who have completed comprehensive vehicle inspection training in Germany follow a completely standardised process to complete more than 160 checks.

The inspection covers everything from the vehicle’s basic profile to the performance of each part. It includes both a static inspection of the vehicle’s condition and driving safety on the road. The extensive inspections give ordinary consumers a clear idea of a vehicle’s condition even if they don’t have a strong technical background, thanks to the succinct explanations provided by the engineers. The team’s efforts have made this TÜV Rheinland’s best known service among ordinary consumers. The TÜV Rheinland CPO vehicle inspection team focuses on the safety of the vehicle owners in addition to their mission of “improving road safety in Taiwan”.

Exceptional Service Quality Goes Beyond the Product The changing economy and increasing consumer awareness has been accompanied by a shift away from manufacturing-oriented industries to consumer-oriented service industries. During the development of the CPO service, TÜV Rheinland noticed that the quality of a dealer’s after-sales services often affected a product’s brand value and strength in the market. Mercedes-Benz Taiwan also noticed the market shift and decided to commission an independent organisation it could trust to evaluate the service quality of its dealers. This became an opportunity for Hsiang to travel to TÜV Rheinland’s US Branch to observe and learn how his local colleagues carried out similar services. Upon his return, he turned Mercedes-Benz Taiwan into the first key account for the Mystery Shopper service in the Greater China region.

Mystery Shopper audits involve TÜV Rheinland’s auditors directly observing and experiencing the services provided by the client’s business from a consumer’s perspective. Without notifying the front-line service staff, the auditors determine whether the services conform to the guidelines and requirements set by the brand. For the Mercedes-Benz Taiwan project, Hsiang had to carry out service process evaluations of its authorised dealer’s sales and after-sales services using the Mystery Shopper format based on the client’s operating processes, training and evaluation standards. The initial trial proved quite successful and won the trust of Mercedes-Benz. Hsiang was later tasked with evaluating all sales representatives working at MercedesBenz dealerships throughout Taiwan.

More than 400 field evaluations were carried out that year covering key processes such as showroom inspections, test rides and placing orders. In an unprecedented move, even car delivery was evaluated.

The two parties have subsequently

PIONEER 19

become long-term partners and more than 300 evaluations have been provided over nine consecutive years. These have helped the client achieve excellent results in J.D. Power surveys. During this time, Hsiang has expanded the service to other service industries such as hospitality, travel, boutique sales and healthcare where they have all been well received by the clients.

With the support of colleagues at TÜV Rheinland’s headquarters in Cologne, Germany, the “Service Quality Standard (SQS) Audit and Certification” service of TÜV Rheinland has been introduced to the Greater China region to provide an additional boost to its expansion within the service industry.

TÜV Rheinland “SQS” focuses on the evaluation of front-line personnel’s service process and auditing of the service management system.

Mystery Shoppers and process audits are used to establish a client’s actual performance in personnel management, service processes and organisational operations within the framework of the service management system. The first phase of the field audit is the Mystery Shopper audit. It looks at the maintenance of the service premise’s hardware facilities, how well service personnel conforms to standard service procedures, and what ability they have to respond in a timely manner to consumer requirements to provide the best service. In phase two, the process audit helps the client understand the problems identified during the Mystery Shopper audit.

Personnel interviews and document reviews are used to gain an in-depth understanding of how the service management system works and to help the operator identify potential areas for improvement.

Through such service packages, Hsiang has

successfully expanded the scope of this service to tourist hotels, hospitals, and other car-related businesses. Clients can decide to use only the process audit or the complete verification package based on their particular circumstances.

Past clients have included Watami, Car-Plus, Far Eastern Department Stores, Changhua Christian Hospital, Kuang Tien General Hospital in Shalu, the Chengdu Angel Group, Piaget, Cathay United Bank, Taipei International Hotel, Imperial Hotel Taipei, and the Taichung Evergreen Laurel Hotel.

Customers have increasingly been asking for tailored audit standards so Hsiang has drawn on the training and support of systems colleagues at the Shanghai branch to build on TÜV Rheinland’s traditional strength in aiding the auto dealership and service industries.

The newly introduced “Car Dealer Audit” provides brand-name auto dealerships in Taiwan with related process improvement or dealer monitoring services. Clients that have used the service have included Audi, Volkswagen, Michelin Tyreplus, Mercedes-Benz, Mazda, Modena Ferrari, Lexus and Bosch.

Everything is Based on the Customer's Trust Under the leadership of General Manager Jason Wu, sales made by Hsiang and his team at management system services have continued to grow over the past five years.

Both the traditional ISO audits and inspections in addition to the second party audit services emphasising innovation and customisation have seen solid growth. Hsiang said he believes that the best way of winning the customer’s trust and continued business is by providing professional technical support, maintaining positive customer relations, and continuing to improve the quality of the team.

His collaborations with clients often extend beyond five years because he incorporates TÜV Rheinland’s culture of professionalism, rigor and accuracy into his interactions with them. Professional skills and onestop service are used to maximise customer satisfaction and convince every client that collaborating with TÜV Rheinland is one of the best ways to ensure the sustainable development, market growth and profitability of their brand.

20 FEATURED SERVICE

Are You Ready for the Embedded

Software Requirements in

the new IATF 16949 Standard?

The IATF 16949:2016 has been issued in October 2016. The ISO/TS 16949 standard of 1999 as a general standard for the global automotive industry has achieved widespread acceptance among car makers as well as parts and material suppliers.

This includes those located in China as well. The key changes in the new version include: requirements for safety-related parts and processes, enhancement of product traceability requirements to support the latest regulatory developments, requirements for embedded software, warranty management processes including No Trouble Found (NTF) and the use of automotive industry guidance, clarification of subtier supplier management and

development requirements, and the addition of corporate responsibility requirements.

According to the requirements of the latest IATF transition audit plan, all organizations that have been certified against ISO/TS 16949:2009 must complete their certification transition by September 14, 2018.

This deadline is coinciding with the transition deadline for ISO 9001:2008.

Developments in automotive technology mean electronic/ electrical products are being increasingly used in vehicles.

Smart developments in particular have increased the importance of software. In response to this trend,

FEATURED SERVICE 21

the new edition of IATF 16949 incorporates explicit requirements for embedded software. Suppliers of embedded software must carry out software development to Automotive SPICE (or equivalent standard) for software quality assurance.

An assessment report based on Automotive SPICE (or equivalent standard) must also be provided.

Automotive SPICE is a software process assessment and improvement model developed by European car makers (OEM) for the automotive industry. It provides guidance to suppliers on the software development process in order to improve the quality of the electronic control unit (ECU) aboard vehicles.

Based on the current state of Automotive SPICE adoption in China, Mr. Thomas Yang, a functional safety and process expert with TĂœV Rheinland, suggests that businesses wishing to introduce Automotive SPICE should break it down into three programs: improvement of personnel ability, project consultation, and project assessment. Personnel ability should be improved through basic training, practical training, and provisional auditor training.

Project consultation includes deviation analysis, formulation of improvement measures, as well as the implementation and adjustment of improvement measures during the project. A formal project assessment is then undertaken and an assessment report issued.

Improvement of personnel ability Basic training Practical training Provisional auditor training Project consultation Deviation analysis Formulation of improvement measures As well as the implementation and adjustment of improvement measures during the project Project assessment Issue an assessment report

22 FEATURED SERVICE

Automotive Functional Safety Experts at TÜV Rheinland The automotive functional safety team of TÜV Rheinland Industrial Services mainly focuses on verification, assessment, consultation and training services for functional safety and Automotive SPICE. It is one of the most authoritative third-party certification service centers approved by the EU and is accredited by the Certification and Accreditation Administration of China as well.

The members of the TÜV Rheinland automotive functional safety team possess solid experience with automotive electronic design so they can provide clients with professional service during every phase of development for functional safety processes, systems, hardware and software:

Eric Chen

Thomas Yang

Eric was the first TÜV certified automotive functional safety expert in China.

He is the only qualified intacs™ Certified Automotive SPICE© Provisional Assessor in the Greater China region so far.

He has conducted more than 30 local and overseas projects, and his extensive experience means that he can work with the tight project schedules of local companies to implement ISO 26262 in just 1-2 years while it usually takes 3-5 years for overseas companies to implement.

Jemmy Bian He is a leading expert in ensuring a balance between automotive functional safety, product function and economic performance.

Increasing awareness of automotive functional safety in the local industry has led many clients to become overfixated on functional safety and neglected the product's own functionality and results.

Bian is adept at helping clients satisfy the functional safety requirements while also reducing cost and improving the user experience. This perfectly captures the spirit of Precisely Right at TÜV Rheinland.

When it comes to the introduction and application of process models, standards and practices on the organizational and project level, nobody else in the industry can claim his level of experience. He has previously provided Automotive SPICE Assessment services to top Japanese manufacturers such as Panasonic, Alpine and Denso.

More than 350 hours of training experience means Yang is not only able to provide professional consultation services on system, hardware and software but also provide clients with training and guidance on process guidelines.

Clients will then gain a complete understanding of the standard.

Charles Wu He is the hardware failure analysis expert in TÜV Rheinland Greater China's automotive functional safety team.

He has more than a decade of experience in MCU (MicroController Unit) front-end design and specializes in the analysis of hardware points of failure and weaknesses, the revision of hardware circuitry, and improving the failure resistance of hardware systems.

24 FEATURED SERVICE

Industry 4.0+ Made in China 2025 = Gold Opportunity

TÜV Rheinland Announces

the World’s First Robot Cable Product Standard to Fill Gaps in Robot Cable Standard Field In the 21st century, with continuous progress being made in industrial automation, the German government has proposed “Industry 4.0”, aimed at enhancing the intelligence of manufacturing and establishing adaptive, resource efficient and ergonomically intelligent factories.

At the same time, China’s “Made in China 2025” concept has been put forward through a three-step strategy for China to achieve the goal of becoming a manufacturing power. The rise and expansion of the robot industry demonstrates that this industry is destined to become an “Industry 4.0” and the main resource of Chinese manufacturing for 2025.

Robot cables, as the transmitters of power and capacity control, are particularly important. They are to a robot what the central nervous system is to the human body. If any part of the system is malfunctioning the whole system cannot function properly. Because robots generally operate in harsh environments, their cables must have a series of special features. Judging from its present condition, the robot cable manufacturing market is becoming increasingly competitive, with TAIYO, DYDEN, LSIS, LEONI, LAPP and other multinational companies expanding their development efforts.

FEATURED SERVICE 25

* TSpecial thanks to Taiyo Cable (Suzhou) Co Ltd for data support during the standard establishment

Robots and relevant safety component opportunities We anticipate that the certification requirements for the safety and quality of robots and their components will continue to grow as the industry grows. In relation to the mature international market and the emerging domestic market, TÜV Rheinland Greater China started conducting market research two years ago, after a number of Chinese, European and Japanese cable experts scrutinised it, and revision 2PfG 2577 was born. Pursuant to the standard, the physical, mechanical properties and electrical properties of cables used in robotics are stipulated.

In particular, cable flexibility is differentiated and classified according to different forms of motion.

A review and announcement meeting took place in which the domestic

and foreign manufacturers of robotic cable, in addition to experts from ABB, KUKA, Fanuc, Shida and other well-known robot manufacturers at home and abroad participated.

During the meeting, Ms Zhou Jing, an expert from TÜV Rhineland’s business and industrial service’s Wire and Cable Department, introduced the situation regarding standard pre-research, background, the main content of the standard and the correlation with other standards.

The sharing of experiences among the experts fully affirmed TÜV Rheinland’s 2PfG standards, and provided valuable suggestions for the future development of robot cable sub-standards.

The release and implementation of this standard provides robot manufacturers with a direct and reliable basis for considering the supplier's ability to control the

quality of its products. It also specifies the requirements for other cable manufacturers to follow in developing robot cables, and greatly reduces R&D investment. This new standard promotes and helps the domestic cable manufacturing industry in the international arena.

We believe that in the future, China's robotics industry will catch up with the leading international technology.

Xia Bo, Vice President of Commercial Products of TÜV Rheinland Greater China, said that “TÜV Rheinland will provide full support to the Chinese and German government in standard-setting and testing certification, the German Industry 4.0 and the Chinese 2025 mission. The robotic cable standard conference will be a good start. We are full of confidence in offering more robotrelated testing and certification services in the future”.

26 FEATURED SERVICE

Lenovo Receives TÜV Rheinland Greater China’s First IEC 62368 Server Certificate The RS160 server series from the Lenovo Group (hereinafter referred to as “Lenovo”) has been given the first IEC 62368-1 Second Edition CB certificate to be issued by TÜV Rheinland Greater China (hereinafter referred to as “TÜV Rheinland”).

Rudi Du, Sales General Manager of the TÜV Rheinland Greater China Electrical Division, presented the certificate to Robert West, Program Director PA SIT and Compliance PMP®, Certified Executive Project Manager at Lenovo. All previous Lenovo server products had received IEC/EN 60950-1 CB and GS certificates from TÜV Rheinland.

In his speech, Du said: “Lenovo engineers and the TÜV Rheinland project team worked together to revise the existing industrial design guidelines on fire, electrical, and mechanical safety in under two months.

We also issued TÜV Rheinland Greater China’s first IEC 62368-1 Second Edition CB certificate for server products. This means Lenovo server products now satisfy the design requirements of IEC 62368-1 Second Edition three years in advance. This not only lays a solid foundation for the products’

entry into the European Market in 2019, but also demonstrates Lenovo’s commitment to utmost quality and safety as the leader in the IT industry.”

FEATURED SERVICE 27

The IEC 62368 Standard: New Concept, New Challenges The IEC 62368-1 standard is a set of safety requirements targeted at audio, video, information, and communication technology equipment. Advances in audio and video multimedia technologies have led to greater fusion between A/V and IT equipment. The boundary between the two is now blurred. As the new standard which will soon replace IEC 60950-1 and IEC 60065, IEC 62368-1 does not simply combine the two old standards. It introduces the new concept of Hazard-Based Safety Engineering (HSBE), in which different levels of personal protection are required for different hazardous energy sources.

The Lenovo Server Division introduced the HBSE concept during the initial product-design phase.

Through close collaboration with TÜV Rheinland, Lenovo accurately

identified the technical requirements of the standard and converted them into solutions during the design stage.

During this process, Lenovo’s division gained more in-depth understanding how HBSE-based IEC 62368-1 is more applicable and time-efficient than IEC 60065/60950-1. At the same time, it also offers more possibility for implementation of the design.

This translates into a new direction in product testing and evaluation.

Focus on IT Products and Market Trends TÜV Rheinland’s professional localized service team provides manufacturers with total testing, inspection, and certification solutions that satisfy market access requirements around the world. TÜV Rheinland is one of the few organizations capable of providing product export certification for both North America and Europe at the same time. The firm, which has been No. 1 in terms of global CB certification quantity for eight successive years, possesses national certification bodies and CB testing laboratories in many service branches.

TÜV Rheinland has issued hundreds of thousands of CB certificates since its establishment. More than half of the certified products have been in the IT category. To maintain its leadership

in IT product certification, through the years TÜV Rheinland has closely followed and studies the development of future standards. By continually enhancing its laboratory accreditation as well as upgrading its testing equipment and personnel capabilities, TÜV Rheinland has helped local manufacturers bring their products from the production line to the global market more quickly. The experts at TÜV Rheinland use this method to open the door to international markets for retailers, buyers, and manufacturers. At the same time, they ensure the sustainable development of product safety within the global flow of merchandise.

28 FEATURED SERVICE

The “Green Product Mark Cooperation Agreement Signing Ceremony" The “Green Product Mark Cooperation Agreement Signing Ceremony" was successfully held between TÜV Rheinland Group (hereafter referred to as "TÜV Rheinland"), the world-renowned independent testing, inspection and certification organization, and the Huawei Group at the Huawei Connect 2016 conference.

Jay Yang (Vice President, Electrical, TÜV Rheinland Greater China), Tao Li (Vice President, Marketing, TÜV Rheinland Greater China), Sven-Olaf Steinke (General Manager, Electrical, TÜV Rheinland Greater China), Kun Niu (Chief Officer, Switch Products, Huawei) and Xinghai Zhang (Director, Global Certification Center, Huawei) attended the signing ceremony. The strategic agreement will strengthen collaboration between the two companies on green energy conservation, reduction of hazardous substances and environmental compliance for electronic and electrical products. It will also help enhance the safety, environmental friendliness and sustainability of Huawei's global products and solutions.

An increasing number of countries and regions are now making environmental compliance an important component of sustainable development. As a large, globalized industry, electronic products are closely linked to global climate change and sustainable development.

National governments, electronic companies, distributors and consumers are therefore putting increasing emphasis on green,

TÜV Rheinland and Huawei Join

Forces for ICT Green Revolution sustainable products and services.

"Green value" has become an important consideration in consumer purchases. Such a change in mindset brings both opportunities and challenges for the process of transitioning from "Made in China" to "Innovated in China."

Jay Yang, Vice President, Electrical, TÜV Rheinland Greater China, said: "TÜV Rheinland has always encouraged businesses to enhance the sustainability of their products.

'Made in China' is now becoming 'Innovated in China.' During this process of technical innovation and realization of sustainability, we hope that TÜV Rheinland's know-how and global credibility in environmental protection and sustainability can help Chinese companies secure the green advantage and gain access to international markets."

The signing of the Green Product Mark certification agreement by the two parties on the day signaled their mutual interest to engage in longterm strategic cooperation within the field. According to the agreement, TÜV Rheinland will provide Huawei with customized green product testing and certification services that will help Huawei realize product energy performance that exceeds the market standards. Superior energy-savings will give Huawei products an advantage over the rest of the ICT industry.

Kun Niu, Director of Switch Products, Huawei, said: "Huawei has always been a supporter of the green philosophy in the ICT industry. We have always followed an environmental strategy of 'green channel, green operations, green partners, green world.' The latest strategic collaboration with TÜV Rheinland on green product certification means Huawei's

FEATURED SERVICE 29

electronic and electrical products will be able to secure international acceptance more quickly. It also signals Huawei's commitment to the pursuit of sustainable development.

By jointforces with TÜV Rheinland this time we hope to spur the onset of a green revolution throughout the entire ICT industry."

During the signing ceremony, TÜV Rheinland presented Huawei with the TÜV Rheinland Green Product Mark 1

2

3

4 1

Group Photo of TÜV Rheinland and Huawei

2

Li Tao, Vice President of TÜV Rheinland

4

Huawei and TÜV Rhienland “Green Product Mark Cooperation Agreement Signing

Greater China Marketing 3

Jay Yang, Vice President of TÜV Rheinaland Greater China Electrical (right) issuing Green Product Certification

Ceremony”

for its S5320-56C-HI/S5320-32C-24SHI switch. The Huawei S5320-56C-HI/ S5320-32C-24S-HI is the company's new Gigabit Ethernet Agile Switch and provides a rich array of agility features.

The switch product supports a variety of new energy-saving technologies as well. EEE technology means the switch is immediately operational upon power on. When a switch port has no traffic then the port's PHY chip switches off to reduce the energy consumption. Switch energy efficiency is therefore increased by 30%. The switch also supports system hibernation. When the switch has no traffic then the switching chip can be put into hibernation mode as well to reduce system energy consumption by more than 63%.

The TÜV Rheinland Green Product Mark is a voluntary certification for consumer products and their environmental impact. Product testing and certification is based on relevant certification standards and requirements for each product type.

These standards are in turn based upon social responsibility review and regulatory requirements. The international standards in the four aspects of chemical substances, recycling, energy efficiency and product carbon footprint are taken into account as well. Products that pass testing are issued the TÜV Rheinland Green Product Mark. The mark not only helps businesses prove to brand-name vendors and retailers their corporate commitment and the international competitiveness of their products. At the same time, the mark also aids end consumers identify green, eco-friendly products amidst the plethora of products on the market.

30 FEATURED SERVICE

TÜV Rheinland Nominated as Global Independent

3rd Party Authorized Test Laboratory for

LoRa® Certification Program in Europe

TÜV Rheinland has been named global independent 3rd party authorized test laboratory for testing and certifying according to the LoRa® certification program in Europe. TÜV Rheinland plans to extend its support in the US and Asia shortly inline and on target with its “2020 global Wireless / IoT strategy”.

FEATURED SERVICE 31

Digitalization with TÜV Rheinland Working and living “smarter” for a better future in the world of IoT – Internet of Things is the common goal as part of the global Digitalization.

TÜV Rheinland has embraced these revolutionary changes in the market with significant investment on a global scale to see its international customers are well supported in all verticals when it comes to the additional requirements of IoT. Wireless technology is nothing new, what is new is how the multiple use of wireless technology is becoming centre to our everyday life over and beyond what we know as traditional modes, for example voice. As the demand of “more for less grows” (more data for less cost, less power consumption, less size etc.) innovation is being driven hard and fast to accommodate in every sector of industry.

It’s clear Low-Power Wide-Area Network (LPWA) technologies such as LoRa is fast becoming adopted as one of the accepted means of IoT connectivity. It’s also clear the numbers of predicted connections are vast within this domain. TÜV Rheinland has had IoT on its radar for some time hence the reason to immerse itself with the LoRa Alliance as independent global laboratory supporting as a contributing member.

The commitment of TÜV Rheinland in this space is unconditional, the team of experts, establish from the industry are driving the requirements in support of customer needs. Moreover, TÜV Rheinland will support the extended requirements in additional to the LoRa functional testing with respect to regulatory international testing and certification. TÜV Rheinland is excited to take these steps of success with the LoRa Alliance and look forward to providing support to the wider community with all wireless technologies in the very near future.

The LoRa Alliance TÜV Rheinland has been involved with the LoRa Alliance since the necessity for support globally from an independent laboratory was in demand. The positioning from the outset as a contributor member was approved and has subsequently played a key part of the certification scheme.

TÜV Rheinland alignment with the LoRa Alliance has been an easy transition since visions are very similar, the aim is to work towards developing the standards where harmonisation in the interoperability of devices and networks can be realised. The aim is to support all parties who are working towards the LoRa Alliance ecosystems for attaining mutual technical and commercial success. We are becoming a largand strong family and it’s inspiring to see the continued growth of supporting members.

Stefan Kischka, Vice President Wireless / IoT at TÜV Rheinland explains: “We are delighted to communicate that we are the independent truly global 3rd party authorized LoRa Alliance test laboratory with strong commitments to service all geographies in line with our global lab presence. It’s our intention to support our array of customers in all verticals with the challenges they face with respect to wireless technologies, LoRa being a very important one. With our established team from the industry, we have the capability and the competence to build a strong position in all areas of the wireless market. We have made significant investments as testament to our commitment to our high-priority Wireless / IoT 2020 strategy”.

32 TÜV SAFE BUY

Every time when changing glasses, the lens degree goes deeper and deeper?

Your kid said he could not see the blackboard clearly? Even your parents said they felt a little bit dizzy when posting Wechat? Is it out of eye fatigue?

Shouldn’t it be easy for an adult to deepen the degree of myopia?

Every day, our life is overwhelmingly occupied by various screens - checking Wechat through phones; writing work email with computer display; watching TV drama with tablet and even Olympic Games or the European Cup on TV…Do you know that in our daily life, not only sunlight, but all kinds of energy-saving lamps and LED may emit a certain proportion of blue light. In addition, backlight spectrum of electronics like mobile phones, tablets, display, and TV also contain strong blue light.

My eyes are

dry and blurry!

You need TÜV Rheinland!

TÜV SAFE BUY 33

In the visible spectrum of the human eyes, the blue light has short wavelength but with highest energy that can be directly penetrated through the center of the retina.

Once the eyes are long exposed to the “burning” of the blue light, it may easily cause maculopathy, thus further leading to risk of blindness. The blue light with the wavelength ranging from 415nm to 450nm is especially harmful to the retina.

It’s really surprising! However, if getting rid of mobile phone, computers or TV, one truly cannot bear it.

TÜV Rheinland just tells you: Low Blue Light Gives you Comfort!

In order to reduce the harm of blue light to the eyes, manufacturers add low blue light content for the digital electronic products. However, it is inevitable to sacrifice product color while lowering the blue light.

To balance it, we apply for LBL testing methods and certification standards initiated two years ago and issued certificates of LBL displays for wellknown brands like Lenovo, Samsung, LG, Dell, HP, Acer, and BenQ.

light, adjust user’s working posture, as well as set up display, rest time and eye care etc. The way of certification guides the consumer to develop a correct and healthy eye care habit.

This certification will further standardize the display market, TÜV Rheinland acts as an authority aiming to help high-end monitor of certified display in current market. manufacturer stand out from Based on applicable international increasingly fierce competition, standards and general industry guide consumers to choose safe and standards, TÜV Rheinland Global quality products Technology and promote Center has sustainable launched many There is a “cool” certificate development of experiments called TÜV Rheinland Eye display industry. for the display’s Comfort Certification! impact on the Lenovo has eyes - blue become the light, flashing, world’s first manufacturer certified by reflect light, and glare etc. We TÜV Rheinland for Eye Comfort thanks always test key performance for a to its 7.5mm ThinkVision X1 ultratruly user-friendly display, and assist slim display and P27 display unveiled manufacturers to develop high in 2016 U.S. CES Exhibition. Such a quality and healthy products. certification issued by TÜV Rheinland helps consumers select high quality products and offers some valuable notes to the end user on how to set lighting at workplace, reduce reflect

Based on the LBL certification, TÜV Rheinland launched early this year Eye Comfort Certificate - the world’s first new certification logo for the computer monitors.

34 CLIENT STORY

Medical Safety + Quality Service Revolutionizes Medical Facilities

'Now, I don’t need to travel overseas. I can deliver a baby in a secure and comfortable hospital like those on American TV shows,' commented Ms. Le Xin, an anchorwoman at FM 91.6 of Shaanxi Communication Radio, as she was satisfied with her delivery at Xi’an Angel Women’s and Children’s Hospital (“Angel Hospital”). Coincidentally, Ms. Bai Yang, a hostess of Shaanxi Broadcasting Corporation, also selected Angel Hospital to deliver her baby.

As invested and constructed by Angel Medical (China) Holding Group in compliance with international medical standards, Angel Hospital offers elegant courtyard views and quality assurance with comfortable services, thus becoming the first choice for an increasing number of quasi-mothers that seek high-caliber services.

Subsequently following international JCI accreditation (i.e. the international medical service standards recognized by the WHO) with a high score in July 2016, Angel Hospital is the first

medical facility in Xi’an to obtain the TÜV SQS certification from TÜV Rheinland. With such dual certifications in place, Angel Hospital not only proves its medical quality, but also represents a leading medical force in Shaanxi in terms of service quality and medical satisfaction. Angel Medical (China) Holding Group currently operates five hospitals and two postpartum confinement centers, among which four receive JCI accreditation. Three out of these four facilities have obtained TÜV SQS certifications as well.

Meanwhile, preparations are underway for the rest to obtain certification.

“As the medical industry deals with matters of life, Angel Group has been constantly committed to promoting the quality of medical services for a very long time. Enhancement of our service quality is also our continued commitment,” which is the medical industry as defined by Mr. Jackie Zhuo, Chairman of Angel Healthcare Holding Co., Ltd.

TÜV Rheinland employs evaluation techniques of service quality for the TÜV SQS certification, representing international quality control and service standards. FC Bayern München (the largest global soccer club), Tires Plus Total Car Care (under Michelin Group, a French brand), and other institutions are proud of possessing the TÜV SQS certification from TÜV Rheinland.

Meanwhile, Burj al-Arab (the first seven-star hotel) and top auto brands (including Porsche, Mercedes Benz, BMW, and Bentley) also commission TÜV Rheinland to perform second-party audits for them in order to improve their service quality.

Then, how strict will TÜV Rheinland be when certifying the service quality of Angel Hospital, especially considering its reputation for stringency?

Over the entire review, a very important process was the anonymous

CLIENT STORY 35 investigation. Who was this mysterious By adhering to its stringent standards, visitor? When would this visitor TÜV Rheinland ensures the most show up? Which departments would professional and most caring services be investigated? All of these were are maximally rendered to each quasi“classified” to ensure an objective and mother and newborn at Angel Hospital. independent investigation. Until the Ms. Shuqin Liu, the COO of Angel investigation report was disclosed did Medical (China) Holding Group, was Angel Hospital realize that a quasideeply inspired by the certification mother as a customer experienced the process, saying, “The entire TÜV diagnosis process at Angel Hospital.

SQS certification broadened our At the microscopic level, restrooms vision for further improvement. This were inspected for the availability of service quality certification helps hand wash and toilet paper. At the hospitals under Angel Group clearly macroscopic level, diagnosis processes understand service procedures, were inspected for its smoothness, while enabling services rendered at our chain professional recommendations were hospitals to achieve consistency and inspected for its accuracy. The entire standardization. Systematic training inspection process covered more than and assessments assist our employees 40 areas, details of which were recorded in skillfully practicing the standards and photographed. Angel Hospital required for their service procedures left a remarkable impression on this while boosting their mysterious visitor work efficiency. for its considerate, When an employee SQS quality standards well-developed, improves his or her and professional during the audit process, work efficiency, he services.

TÜV Rheinland provided or she will be able Another important definite standards with to provide services process involved to our customers respect to management of the on-site audit. service facilities, professional with his or her Unlike the secret vigor, hospitality, qualifications and codes of investigation by a and affinity. mysterious visitor, conduct, service processes, Certainly, customer the auditors from satisfaction will handling of customer TÜV Rheinland complaints, etc., which boosted be improved. were required to Due to customer the satisfaction of medical conduct an “open satisfaction, the investigation” into services through a series of overall operating Angel Hospital, efficiency and measures for improvement. which was a benefits at the comprehensive hospitals will and thorough audit. The audit scope improve accordingly.” almost covered all departments and In line with the increasingly improved floors, including laundry rooms and living standards, patients or kitchens. In other words, each and every consumers are no longer satisfied corner could not avoid the auditors’ by basic safety requirements alone. “vigilance”, fully demonstrating the Medical quality and safety, as well as stringent style of TÜV Rheinland. At excellent service quality, has become each department, the auditors would a new focus. In the near foreseeable randomly engage in an interview future, facilities similar to Angel with the workers. By focusing on the Hospital that focus on developing maternal-infant relationship, as well an indigenous brand will emerge as putting themselves in the shoes constantly. As a result, service quality of mothers and infants, the auditors certification will also become an from TÜV Rheinland strictly tested, effective weapon to demonstrate audited, and inspected each procedural the product differentiation of these detail at Angel Hospital, including the enterprises, as well as improving entire experience process of admission service quality. for treatment, hospitalization, and admission of newborns, the sufficiency of outpatient service hours, and the comfort level of medical care.

36 CLIENT STORY

Quality Makes HUGUANG Auto A Winner of Auto Wiring Harnesses in China Founded in 1988, HuGuang Auto is currently the largest privately-owned manufacturer of auto wiring harnesses in the PRC market, providing wiring harnesses to 26 major customers for their vehicles and motors.

These customers include SAIC Volkswagen, FAW Volkswagen, Mercedes Benz, Chery, JAC, and SAIC Motor. As the core of the entire automotive circuitry, auto wiring harnesses represent the veins running through the entire automotive body. The absence of auto wiring harnesses will unravel the automotive circuitry, not to mention automotive control.

Automated Production as an Industrial Leader The manufacturing area at HuGuang Auto will dazzle you with its high level of automation. Not a single worker is stationed to manage the arrays of wire warehousing cabinets. Instead, rolls of colorful wires, which might be as heavy as more than fifty kilograms, are automatically and quietly taken to the front end of the cabinets. Transport robots hold their designated positions on the tracks, waiting for wires to roll out from the cabinets. With flashing yellow indicators, they move along at a steady pace to the next production process. Mr. Cheng Sanrong, President of HuGuang Auto, proudly commented, “Our automation in the domestic and overseas market has a great impact, as we are the first to employ automation in this industry. Currently, the logistics during the preliminary engineering process is fully automated. Manual delivery of incoming materials from the warehouses to the workshops is upgraded to automated delivery.

Our Company will invest in and utilize robotic technologies, including ultrasonic welding and wire twisting.

By then, the automation system, which is integrated with error prevention, traceability, cost minimization, and modernized technologies, will be fully applied in HuGuang Auto.”

Zero Tolerance for Compromised Quality Investments in the automation system result from Mr. Cheng’s initial intention to exercise control over production processes and product quality. In his eyes, the life of an enterprise originates from quality, and quality means the primary bottom line for corporate survival. As a result, HuGuang Auto always maintains its

zero tolerance towards comprised quality. On the other hand, TÜV Rheinland is an impartial third-party certification body committed to promoting product safety and quality.

Therefore, the pursuit of product quality brings HuGuang Auto together with TÜV Rheinland for collaboration.

Over the last decade of cooperation with HuGuang Auto, TÜV Rheinland has also contributed to and witnessed the quality improvement of HuGuang Auto’s products. Reminiscing the first time when TÜV Rheinland performed the management system certification for HuGuang Auto a decade ago, Mr. Cheng commented, “Back then, our foundation was very weak. The certification professionals from TÜV

CLIENT STORY 37

Located in the South Yangtze River, Kunshan is a one-hour drive from Shanghai. As a water town, Kunshan is comprised of a network of rivers and creeks. Before KunShan HuGuang Auto Harness Co., Ltd. (hereinafter referred to as “HuGuang Auto”) lies a quiet creek with willow trees on both banks, presenting a poetic landscape for qualitydedicated HuGuang Auto.

Rheinland indeed provided great assistance. During the certification process, they offered us many effective recommendations. Our corporate growth has been benefiting from the positive guidance and assistance from TÜV Rheinland.”

ACT’s Convenient Localization Services for HuGuang Auto In addition to developing a sound and orderly quality management system, HuGuang Auto takes pride in its product quality. Due to the shortcomings of domestic laboratories in the past, HuGuang Auto’s automotive wiring harnesses were required for inspection and testing at the Germany-based automotive component testing laboratory, which required a prolonged cycle for inspection and testing, as well as fairly high costs. Following the establishment of the Automotive Component Testing Laboratory (hereinafter referred to as the “ACT”)

by TÜV Rheinland in Shanghai, HuGuang Auto enjoys tremendously convenient certification of its

products. HuGuang Auto is no longer required to send its products overseas for certification, and instead testing can be realized in Shanghai along with a trusted report. Meanwhile, more convenient and faster communication with testing experts may assist HuGuang Auto in facilitating product promotion in the market.

Founded in Shanghai in 2011, ACT is armed with a complete system of advanced testing equipment, providing a full range of environmental reliability testing for automotive electronic components, including automotive wiring harnesses, wiring harness protection systems, wire connectors, and ECU. Due to its reliable hardware equipment, sophisticated teams, and stringent and objective testing services, this laboratory draws great attention from many German automotive enterprises, and has become their recognized laboratory.

According to Mr. Cheng’s future vision of HuGuang Auto, TÜV Rheinland continues to play an important role.

As he mentioned, “We are currently committed to alternative energy and

advanced materials. They have some potential. Taking alternative energy for example, particularly hybrid power and electric power, we currently ratchet up our investments in terms of technology and equipment. Prior to the launch of new products into the market, is there any relevant standard or how will an experimental scheme be designed? This requires TÜV Rheinland’s laboratory to provide assistance to us in interpreting standards. In addition, in terms of research and development for new products, we are also required to work with TÜV Rheinland on certain preliminary explorations on how to improve product quality.”

38 CORPORATE SOCIAL RESPONSIBILITY

TÜV Rheinland Qingdao – Tree Planting More than 100 fellows and their family members participated in the tree planting. Over 50 trees were planted, we are looking ahead to doing more to our CSR duty.

TÜV Rheinland Guangdong – Family Day Family day is being held successfully in Guangzhou recently. This time we planned a lot of competitive and interactive games for different age children.

Initiated from a tug-of-war, four teams have joined the game. Mr. Yushun Wong, Ms. Tina Jiang also made speeches and encouraged our colleagues to enjoy their work and life.

TÜV Rheinland Shenzhen – Family Day We carried a family day in Shenzhen recently.

Different from last year, this time we decided to go hiking, and there were more funny and meaningful actions. There was a charity sale of autism children painting, all of our colleagues and family members took part in.

TÜV Rheinland Taipei – Corporate with Taiwan Blood Services Foundation We corporate with Taiwan Blood Services Foundation, 4 colleagues donated more than 1,000 cc healthy blood. We wish to raise our consciousness and contribution to corporate social responsibility and encourage more colleague to join this event.

GLOBAL NEWS FLASH 39

20 Years of Celebrations, TÜV Rheinland India TÜV Rheinland India celebrated its 20 Year Anniversary on 18th June 2016. To celebrate this occasion, TR India management organized a special event “Vimshati Varsha” (a Sanskrit text meaning 20 years’ celebration) on 7th July 2016 for corporate office employees, special guests as well as outstation Business Stream Heads and Managers. Mr. Andreas Höfer, R-EVP IMEA/AP, graciously consented to be the Chief Guest while Managing Director Mr. Thomas Fuhrmann was the Guest of Honor.

Smaller celebrations will also be held at all our regional offices over the course of this year; however, a grand celebration is planned next year coinciding with the inauguration of our new Headquarters in Bangalore, at which time, we plan to include partners, customers, and colleagues.

To quote Mr. Fuhrmann “Beginnings are humble. Our humbleness has grown with time and today we are 20.

On this special occasion, I thank you all for being with us. We transcended beyond business into a value system of delivering safety. It has only been possible to reach this milestone due to your commitment and personal drive to strive for the success and growth of this company. I am sincerely grateful and proud of our entire team.”

Dr. Michael Fübi Attends Meeting with Chancellor Representatives of the “Wir zusammen” initiative meet for an exchange of views at the Federal Chancellery / Flexible solutions for integrating refugees into the employment market. German Chancellor Dr. Angela Merkel met with leading representatives of German business to discuss the integration of refugees into their companies.

Given that TÜV Rheinland is a partner of the “Wir zusammen” (we together) initiative, the CEO of TÜV Rheinland, Dr. Michael Fübi, attended the meeting: “Respect and tolerance are part of our corporate culture.

That is why it is also part of our responsibility to contribute to the integration of refugees into the German economy and society.” As a globally active testing service provider that employs people from more than 80 nations, intercultural diversity is a fixed part of day-to-day work.

In close collaboration with the Cologne Chamber of Commerce and Industry, TÜV Rheinland has offered initial qualification training and internships for refugees at the Cologne location. Building upon this basis, the company created twelve new trainee positions, eight of which are filled in the areas of IT, construction materials and materials testing, and catering in Nuremberg and Cologne.

The second element of TÜV Rheinland’s commitment is the great willingness to help displayed by the employees themselves. With funding provided by their employer, they got involved as volunteers in various aid projects in Cologne, Berlin, and Nuremberg, and also at the company locations, for example by organizing donation campaigns.

TÜV Rheinland’s academy also started offering language courses for refugees at the end of 2015. The main focus is to convey language skills that are to help them cope with everyday situations. Well over 1,000 refugees have made use of this offer so far. At the same time, experts from TÜV Rheinland’s academy are currently developing a virtual journey of discovery through the German working world on behalf of the Goethe-Institut in Munich.

Dr. Michael Fübi: “I would like to express my sincere thanks to all those who are getting involved here. Nonetheless, this is just a first step. The major challenge will arise when the refugees who have been prepared for the employment market reach the companies.”

Success Story for TÜV Rheinland Nederland TÜV Rheinland Nederland positioned itself as a trustful partner to IKEA and has signed a contract to serve IKEA Sweden with ZigBee Light link and OTE testing.

IKEA of Sweden, one of our big international key accounts, ordered this type of testing for 17 different products. IKEA is front runner in their competitive market is always looking for innovative ways to include state of the art technology.

With ZigBee compliance testing of the IKEA products executed by TÜV Rheinland Nederland, IKEA shows what will be the future in short range communication.

The tests will be performed in the electrical lab of TÜV Rheinland Nederland in Leek. EMC, Telecom and Safety testing labs are also available at this site.

This order will hopefully be a good reference and door opener for future orders in the area of Product Testing for other large customers.

TRID: 20th Anniversary Celebration Sunday, 11th of September 2016 marked the 20th anniversary of PT TÜV Rheinland Indonesia. Due to the date fallen on a weekend, which was followed by a national holiday: Idul Adha, the celebration was held on Tuesday, 13th of September.

As the board, employees and staff all gathered on the 10th floor. Mr. Edmundus, the Director of TÜV Rheinland Indonesia who is also one of the longest standing employees, gave a speech on how the company started out in Indonesia as a small company and how it developed throughout the years. "I am very proud to be a part of this company and what we have accomplished in these 20 years. Looking back, I thought it was one of the wisest choices I personally have made that I stayed and fought for and with this company," he concluded.

ACADEMY & LIFE CARE QUALITY MANAGEMENT

OPERATIONAL EXCELLENCE

PERSONNEL CERTIFICATION

CSR & SUSTAINABILITY

WELDING TECHNOLOGY DUAL SYSTEM VOCATIONAL TRAINING COOPERATION

SERVICE Public Courses & in-house Training Consulting Projects Competence Assessment for Technical Positions Study Tour

AUTOMOTIVE AFTERSALES CONSULTING

Online Training and Testing