Magazine Digital Life by TÜV SÜD Czech

UNSER LEBEN IST LÄNGST VERNETZT. AN VIELEN STELLEN SORGT TÜV SÜD DAFÜR, DASS MENSCHEN WELTWEIT DEN DIGITALEN ALLTAG SORGENFREI ERLEBEN.

IM INTERVIEW: LIVE PROF. MICHAEL SCHENK Adobe Stock, Getty Images PROF. AXEL STEPKEN TRUST HAZEL HENDERSON TÜV SÜD AG Illustrations LIVE Auxpeer, Hisashi Okawa

L I V E

Design and layout MPM Corporate Communication Solutions, Mainz www.mpm.de Printed by G. Peschke Druckerei GmbH, Parsdorf Published on April 6, 2017

TÜV SÜD AG

WHO

G IDES us AFELY through the jungle of the CIT

D I G I TA L L I F E

ASK

D I G I TA L L I F E

ASK

TÜV SÜD AG

UNSER LEBEN IST LÄNGST VERNETZT. AN VIELEN STELLEN SORGT TÜV SÜD DAFÜR, DASS MENSCHEN WELTWEIT DEN DIGITALEN ALLTAG SORGENFREI ERLEBEN. A look into the future: The city state of Singapore sets the course for the future mobility of its inhabitants. Two TÜV SÜD employees embark on a journey of discovery to the hotspots of this development.

Early morning mood in Singapore: Jin Sohyeon reflects on mobility in the metropolis.

IM INTERVIEW: LIVE PROF. MICHAEL SCHENK Adobe Stock, Getty Images PROF. AXEL STEPKEN TRUST HAZEL HENDERSON TÜV SÜD AG Illustrations LIVE Auxpeer, Hisashi Okawa

L I V E

Design and layout MPM Corporate Communication Solutions, Mainz www.mpm.de Printed by G. Peschke Druckerei GmbH, Parsdorf Published on April 6, 2017

TÜV SÜD AG

D I G I TA L L I F E

ASK

THE SMART ALTERNATIVE 8 o’clock in the morning, Singapore is waking up and Bishan MRT station is buzzing. From the surrounding high-rise buildings, people are on their way to work in droves – on foot or by electric scooter, by bus or by taxi, and some even with private cars. __ Our world is changing. A little bit every year, every month and every day. New technologies are constantly changing our everyday lives and making life easier for us. The digitization of the past years has accelerated this change enormously. People around the whole world are now connected with one another around the clock. The internet with its data streams, as well as new types of data collection and evaluation open up unimagined possibilities, both in our private lives as well as in trade, factories or the service sector. The four parts of this magazine present different aspects of tomorrow’s world. And they show how TÜV SÜD is working to make our (near) future that little bit safer. Because any technological opportunity also carries risks. This is why in the face of current changes, new technologies can only be successful if we can trust them – regardless of whether they are mainly digital or conventionally analog. TÜV SÜD has stood for this trust for more than 150 years: with technical expertise, precision and independence. Always up to date. We are convinced that these qualities are more important in the future than ever before.

8 a.m. Nothing is faster than the subway. Jin and Eley start their tour.

Subway trains on the Circle and North South lines leave the station in three-minute intervals. The business center with its glittering high-rise buildings is only a 15-minute ride away, the rambling science and research campus around the university can be reached in 25 minutes. On the top deck of a multi-storey car park, directly above the bustling MRT station, Jin Sohyeon is standing and watching the hustle and bustle below. The 23 year-old electrical

JIN SOHYEON TÜV SÜD Digital Service Center of Excellence, Singapore The native Korean has been living in Singapore since the end of 2016. Her specialist field at TÜV SÜD is the sensor-supported monitoring of “smart” lifts in buildings.

D I G I TA L L I F E

ASK

TÜV SÜD AG

01 BISHAN MRT STATION

UNSER LEBEN IST LÄNGST VERNETZT. AN VIELEN STELLEN SORGT TÜV SÜD DAFÜR, DASS MENSCHEN WELTWEIT DEN DIGITALEN ALLTAG SORGENFREI ERLEBEN. MOVING TOWARDS A NEW CONNECTED AND INTERACTIVE LAND TRANSPORT COMMUNITY VISION OF SINGAPORE’S MOBILITY STRATEGY

engineer arrived in Singapore about half a year ago from her homeland of South Korea – and is fascinated by the busy urban life in the six million metropolis. MOBILE PROJECT OF THE FUTURE Modern, sustainable and highly efficient: this is how the southeast Asian city state, covering an area less than half the size of London, would like to be seen. “Singapore has invested a lot over the past years so that its inhabitants can get from A to B quickly and comfortably,” explains Eley Querner. “Unlike most of the

other Asian cities, Singapore has focused its attention from an early stage on establishing a dense public transport network and has attempted to avoid reliance on private vehicles.” The 51 yearold Eley has been working for TÜV SÜD in Singapore for two years and is very familiar with the mobility strategy of her adoptive country. Her specialist field: the safety of connected systems. Together, Jin Sohyeon and Eley Querner will spend the day traveling through the city – exploring Singapore’s most important mobile project of the future: the metropolis aims to make its traffic “smart” – and “highly automated” driving plays an important role. Subway trains, buses and taxis are expected to be automated and driverless in just a few years. Autonomous connected cars, ideally used as car-sharing vehicles, will make up a good part of the traffic, all of them connected to keep the traffic flowing. And they should be so safe that accidents are a thing of the past.

IM INTERVIEW: LIVE PROF. MICHAEL SCHENK Adobe Stock, Getty Images PROF. AXEL STEPKEN TRUST HAZEL HENDERSON TÜV SÜD AG Illustrations LIVE Auxpeer, Hisashi Okawa

L I V E

Design and layout MPM Corporate Communication Solutions, Mainz www.mpm.de Printed by G. Peschke Druckerei GmbH, Parsdorf Published on April 6, 2017

TÜV SÜD AG

D I G I TA L L I F E

ASK

10 a.m. In the new district of Punggol, state-of-the-art monorails take care of transportation between the residential districts. 02 PUNGGOL

BISHAN

D I G I TA L L I F E

ASK

TÜV SÜD AG

UNSER LEBEN IST LÄNGST VERNETZT. AN VIELEN STELLEN SORGT TÜV SÜD 27 DAFÜR, DASS MENSCHEN WELTWEIT DEN DIGITALEN ALLTAG SORGENFREI ERLEBEN. DRIVERLESS LIFELINES “Moving towards a new connected and interactive land transport community” is the vision of the Smart Mobility 2030 strategic plan launched by the government of Singapore two years ago. It signals a revolution in the way people get about in a big city – and will result in the city state becoming the world’s most modern metropolis in terms of traffic control. Jin Sohyeon and Eley Querner experience what this may mean, for example, in Punggol, a new residential district that has emerged near the Malaysian border in recent years.

Hardly any of the approximately 100,000 inhabitants of Punggol commute in their own car to work – although the suburb has two city highways and is actually really well connected. Too much trouble, too little parking and above all, much too expensive: most people here just don’t have their own car. Punggol’s mobility lifeline is the MRT line. And this takes passengers almost to their front door: because a ten kilometer long monorail runs straight from the central subway station right through the suburb. This morning,

PUBLIC TRANSPORT FIRST! By the year 2020, Singapore wants to cover 70 percent of all movements via its public transport network – which means around 10 million trips daily.

K M /H

is the average speed on Singapore’s roads – a top result in an international comparison, which is only possible due to the efficient local transport network.

IM INTERVIEW: LIVE PROF. MICHAEL SCHENK Adobe Stock, Getty Images PROF. AXEL STEPKEN TRUST HAZEL HENDERSON TÜV SÜD AG Illustrations LIVE Auxpeer, Hisashi Okawa

L I V E

Design and layout MPM Corporate Communication Solutions, Mainz www.mpm.de Printed by G. Peschke Druckerei GmbH, Parsdorf Published on April 6, 2017

PUNGGOL

D I G I TA L L I F E

ASK

04 CLEANTECH PARK

BISHAN

CENTRAL BUSINESS DISTRICT

women with shopping bags, students on their way to university and a number of pensioners are pushing their way into the two train carriages. The railway vehicle starts smoothly. Its special feature: it moves automatically, without a driver in the driver’s seat. “Sensors in the trackbed and train stations still control the train,” explains Eley Querner. “The technology for automated operation may soon be in the vehicle itself – as with automated cars.” The advantage would mean significantly lower costs than before and a better transferability of the technology, also to other railways. Rail transport, Eley went on to say, would remain a central pillar in a smart mobility network, supplemented, however, by developments such autonomous road vehicles and new forms of car sharing.

ELEY QUERNER TÜV SÜD Digital Service Center of Excellence, Singapore The expert for telecommunication networks and connected systems is responsible for TÜV SÜD projects concerning new mobility in Singapore and has extensive international experience, including in France, Germany and Indonesia.

D I G I TA L L I F E

ASK

TÜV SÜD AG

UNSER LEBEN IST LÄNGST VERNETZT. AN VIELEN STELLEN SORGT TÜV SÜD DAFÜR, DASS MENSCHEN WELTWEIT DEN DIGITALEN ALLTAG SORGENFREI ERLEBEN. 2 p.m. Electric, GPS navigated and 20 km/h fast: the “navia” vehicles are the city’s first selfdriving buses.

12.30 midday Lunch break in the business and banking district: every day, hundreds of thousands commute to the banks of Singapore River.

IM INTERVIEW: LIVE PROF. MICHAEL SCHENK Adobe Stock, Getty Images PROF. AXEL STEPKEN TRUST HAZEL HENDERSON TÜV SÜD AG Illustrations LIVE Auxpeer, Hisashi Okawa

L I V E

Design and layout MPM Corporate Communication Solutions, Mainz www.mpm.de Printed by G. Peschke Druckerei GmbH, Parsdorf Published on April 6, 2017

TÜV SÜD AG

BISHAN CLEANTECH PARK

05 ONE-NORTH

CENTRAL BUSINESS DISTRICT

FROM RAIL TO ROAD What the next step of the development might be can be viewed on the premises of the CleanTech Park in western Singapore. Since 2012, the Nanyang Technological University of Singapore has been using “navia” highly automated shuttle buses in the collaboration project. The second generation of vehicles went into operation only a few weeks ago. Jin Sohyeon and Eley Querner enter their destination on a touchscreen in the bus and take a tour around the university campus. There is no steering wheel in the bus with which they can intervene in the traffic. As a pedestrian crosses the road in front of the minibus, the vehicle stops gently – its radar sensors and cameras have detected the hazard and stopped the bus “like magic”, remarks Jin. Nevertheless, there is still a lot to be done to ensure that the vehicles will be really safe in future use under real conditions. “Two factors are decisive: the system does what it is supposed to do, for example, recognizing obstacles and traffic signs reliably, and that it is protected from

external hacker attacks or unintentional technical faults”, explains Eley. With support from TÜV SÜD, large testing grounds are currently being developed for the highly automated cars and buses. THE FUTURE OF CAR TRAFFIC Finally, Eley Querner presents the provisional endpoint of the development in the hightech park one-north: since 2015, Singapore’s transport authorities have been testing the specific use of highly-automated passenger cars in inner city traffic in a research project. On a roughly six kilometer-long

3.30 p.m. Highly automated vehicles, for example by nuTonomy, are driving on real test routes in real road traffic.

PUNGGOL

D I G I TA L L I F E

ASK

TÜV SÜD AG

UNSER LEBEN IST LÄNGST VERNETZT. AN VIELEN STELLEN SORGT TÜV SÜD DAFÜR, DASS MENSCHEN WELTWEIT DEN DIGITALEN ALLTAG SORGENFREI ERLEBEN. test track, vehicles from up to eight manufacturers will be driving around the public road network until 2019. As strategic test and certification partner of Singapore, TÜV SÜD is part of this project and is developing test methods and criteria that continuously assess its success to ultimately decide how successful the project has been. “The transport authority deliberately chose TÜV SÜD as a partner, because we have been testing the safety of highly-automated vehicles for many years with our network of competence centers and we also look after test routes in Germany.”

At the end of the day, Jin Sohyeon and Eley Querner are convinced: the mobility of tomorrow will be connected and autonomous – in Singapore, and sometime in the future in the rest of the world as well. But only if there is someone to ensure that the new technologies are also safe – for example the experts from TÜV SÜD.

IM INTERVIEW: LIVE PROF. MICHAEL SCHENK Adobe Stock, Getty Images PROF. AXEL STEPKEN TRUST HAZEL HENDERSON TÜV SÜD AG Illustrations LIVE Auxpeer, Hisashi Okawa

L I V E

Design and layout MPM Corporate Communication Solutions, Mainz www.mpm.de Printed by G. Peschke Druckerei GmbH, Parsdorf Published on April 6, 2017

Experience autonomous mobility live: Eley Querner presents her development project in a video.

UNSER LEBEN IST LÄNGST VERNETZT. AN VIELEN STELLEN SORGT TÜV SÜD DAFÜR, DASS MENSCHEN WELTWEIT DEN DIGITALEN ALLTAG SORGENFREI ERLEBEN.

INTERVIEW WITH: LIVE PROF. MICHAEL SCHENK Adobe Stock, Getty Images PROF. AXEL STEPKEN TRUST HAZEL HENDERSON TÜV SÜD AG Illustrations LIVE Auxpeer, Hisashi Okawa

L I V E

Design and layout MPM Corporate Communication Solutions, Mainz www.mpm.de Printed by G. Peschke Druckerei GmbH, Parsdorf Published on April 6, 2017

TÜV SÜD AG

__ Ourr w world is changing. A little er year, every month and bit every every dday. New technologies are an changing our everyconstantly ve and making life easier day lives for us.. Thee digitization of the past a accelerated this change years hhas moo enormously. People around the whole w world are now connected ne another around the clock. with one te The internet with its data streams, elll as new types of data colas well n and evaluation open up lection aggi unimagined possibilities, both in riv our private lives as well as in trade, ffactories or the service sector.r.. f parts of this magazine Thee four nt different aspects of present ro world. And they show tomorrow’s TÜ Ü SÜD is working to make how TÜV ne our (near) future that little bit B safer. Because any technological u opporttunity also carries risks. Thiss is why in the face of ntt changes, new technolocurrent a only be successful if gies ccan ann trust them – regardless of we can hee they are mainly digital or whether en ntition onal ally al lyy aanalog. nalo na logg. lo g. TTÜV ÜV S ÜD conventionally SÜD has stood for this trust for more than 150 years: with technical expertise, precision and independence. Always up to date. We are convinced that these qualities are more important in the future than ever before.

D I G I TA L L I F E

Machines communicating with each other, massproduced products that can be individually configured, robots working alongside or even completely replacing employees ...

THINK

D I G I TA L L I F E

THINK

TÜV SÜD AG

“Industry 4.0” has many facets – UNSER LEBEN and far-reaching effects on both IST companies LÄNGST and employees. In an interview, scientistAN Prof. Michael VERNETZT. Schenk, chairman of TÜV SÜD VIELEN STELLEN Prof. Axel Stepken and futurologist Hazel Henderson highlight variSORGT TÜV SÜD ous aspects of the “fourth indusDAFÜR, DASS trial revolution” and explore the opportunities and challenges MENSCHEN presented by the digital changes. WELTWEIT DEN DIGITALEN ALLTAG SORGENFREI ERLEBEN.

IMPRINT Published by TÜV SÜD AG Corporate Communications Westendstraße 199 80686 Munich Germany Phone +49 89 5791-0 Fax +49 89 5791-1551 © TÜV SÜD AG, Munich. All rights reserved. Matthias Andreesen Viegas, Jörg Riedle (project manager) Photography ASK Darren Soh, laif, picture alliance THINK Frank Bauer, Fraunhofer IFF, Monarch Studio – Zach Thomas LIVE Adobe Stock, Getty Images TRUST TÜV SÜD AG Illustrations LIVE Auxpeer, Hisashi Okawa

L I V E

Design and layout MPM Corporate Communication Solutions, Mainz www.mpm.de Printed by G. Peschke Druckerei GmbH, Parsdorf Published on April 6, 2017

TÜV SÜD AG

D I G I TA L L I F E

THINK

“PEOPLE WILL REMAIN THE FOCAL POINT IN INDUSTRY 4.0, TOO ” __ Ourr w world is changing. A little er year, every month and bit every every dday. New technologies are an changing our everyconstantly ve and making life easier day lives for us.. Thee digitization of the past a accelerated this change years hhas moo enormously. People around the whole w world are now connected ne another around the clock. with one te The internet with its data streams, elll as new types of data colas well n and evaluation open up lection aggi unimagined possibilities, both in riv our private lives as well as in trade, ffactories or the service sector.r.. f parts of this magazine Thee four nt different aspects of present ro world. And they show tomorrow’s TÜ Ü SÜD is working to make how TÜV ne our (near) future that little bit B safer. Because any technological u opporttunity also carries risks. Thiss is why in the face of ntt changes, new technolocurrent a only be successful if gies ccan ann trust them – regardless of we can hee they are mainly digital or whether en ntition onal ally al lyy aanalog. nalo na logg. lo g. TTÜV ÜV S ÜD conventionally SÜD has stood for this trust for more than 150 years: with technical expertise, precision and independence. Always up to date. We are convinced that these qualities are more important in the future than ever before.

PROF. MICHAEL SCHENK (Director of the Fraunhofer Institute for Factory Operation and Automation IFF) on technologies and workplaces of the future.

rofessor Schenk, to what extent will Industry 4.0 transform the way that industrial companies work and think? A On the one hand, consumers and producers will be more digitally interconnected in the future, thus giving rise to a high level of product customization. On the other hand, demand will only exist for products combined with digitized services related to production. Digital added value will exceed pure product value, and the creative and work processes in product design, development and production will merge. This shift will be rapid and sweeping and increasingly facilitated by artificial intelligence tools. Expediently collecting and analyzing all of the data in the

value chain, i.e. big data, in near realtime enables us to boost workforce and energy productivity. Q Companies are using cyber physical systems to customize more products. Customized customer-specific products can then be manufactured more cost effectively than before. Where are the major technological hurdles and where is there need for research? A The protection of personal data of customers and employees, known as cyber security, will play a major role and will have to be carefully treated and facilitated in the future. In this context, I would like to draw attention to Industrial Data Space, an initiative launched by Fraunhofer Gesellschaft. Researchers

D I G I TA L L I F E

THINK

UNSER LEBEN IST LÄNGST VERNETZT. AN VIELEN STELLEN SORGT TÜV SÜD DAFÜR, DASS MENSCHEN WELTWEIT DEN DIGITALEN ALLTAG SORGENFREI ERLEBEN. are working in a funded project on reference architecture for secure data spaces and its implementation since companies’ retention of sovereignty over their data is the prerequisite for Industry 4.0.

There is also a completely different kind of hurdle: If we are to make custom products on equipment from different manufacturers, then these machines have to be able to communicate with one another. Common standards are still nonexistent even for this lowest level of “smart connectivity”. Industry 4.0 has sparked discussion on this issue, at least. Things get even more complicated when, for instance, semantic “understanding” and autonomous deduction of consequences for subsequent manufacturing operations are required in addition to pure data transmission. We are only at the very beginning of a development here, which still requires a great deal of research.

Univ.-Prof. Dr.-Ing. Michael Schenk April 16, 1953 / Roßlau

Michael Schenk has been director of the Fraunhofer Institute for Factory Operation and Automation IFF since 1994. He is also director of the Institute for Logistics and Material flow engineering at the University of Magdeburg.

The expert for factory planning and logistics is considered to be one of the drivers of the digitization of production and logistics processes. He has been chairman of the Fraunhofer Group for Production and a member of the presidential council of the Fraunhofer Gesellschaft since 2013.

The interview first appeared in the special edition “Trends for Industry 4.0” of the Fraunhofer Gesellschaft.

L I V E

Design and layout MPM Corporate Communication Solutions, Mainz www.mpm.de Printed by G. Peschke Druckerei GmbH, Parsdorf Published on April 6, 2017

TÜV SÜD AG

“The protection of personal data of customers and employees, known as cyber security, will play a major role and will have to be treated and facili__ Ourr w world orld is changing.carefully A little ery year, every month and bit every tated in the future. ” ay. New technologies are every dday. antly changing our everyconstantly ves and making life easier day lives for us.. digitization of the past Thee digitization as accelerated this change years hhas moously. People around the enormously. orld are now connected whole w world ne another another around the clock. with one ternet with its data streams, The internet elll aass new types of data colas well n aand nd evaluation open up lection aggined possibilities, both in unimagined rivate lives as well as in our private actories or the service trade, ffactories sector.r.. four parts of this magazine Thee four nt different aspects of present row’s world. And they show tomorrow’s TÜ ÜV SÜD is working to make how TÜV near) future that little bit our (near) Because any technological safer. Because unity also carries risks. opporttunity Thiss is why in the face of ntt cchanges, hanges, new technolocurrent an only be successful if gies ccan ann ttrust rust them – regardless of we can heer tthey hey are mainly digital or whether en ntitional alllly ly aanalog. nallo na log. log g. TTÜV ÜV S ÜD conventionally SÜD has stood for this trust for more than 150 years: with technical expertise, precision and independence. Always up to date. We are convinced that these qualities are more important in the future than ever before.

D I G I TA L L I F E

THINK

Q Small and medium-sized companies often still have problems identifying the potential of Industry 4.0. How can we make them aware of these opportunities so that they stay abreast of global developments? A Small and medium-sized companies often do not have the human resources, let alone experts, to deal with this paradigm shift extensively over the long term. Building and expanding government subsidized model factories and learning platforms can provide valuable support here. Special attention should also be paid to technical trades. The concept of “Trade 4.0” has not been introduced but it plays an important role in implementation in the system and supplier network. The paradigm shift aspired to will only occur when every institution with a stake in the overall value added can partake of and participate in “4.0”. Q This change entails numerous challenges for employees. What are the central issues? A People will remain the focal point in Industry 4.0, too. We can increase employees’ skills by systematically introducing digital learning and assistance systems and by developing individualized training and

D I G I TA L L I F E

THINK

TÜV SÜD AG

UNSER LEBEN IST LÄNGST VERNETZT. AN VIELEN STELLEN SORGT TÜV SÜD DAFÜR, DASS MENSCHEN WELTWEIT DEN DIGITALEN ALLTAG SORGENFREI ERLEBEN.

coaching programs. We increasingly need digital tools. Physiological stresses can be reduced by humanrobot collaboration, for instance, while psychological stress can be minimized by adaptive and visualizable handling of data streams, for instance. Q What measures is Fraunhofer taking to shape jobs of the future? A Related activities are wideranging and geared toward manufacturing systems with specific workstations. They are chiefly focused on collaborative human-robot systems, user interfaces for different equipment and varied forms of assistance systems.

How is Fraunhofer helping companies make the switch to Industry 4.0? A We are helping companies in a wide variety of ways, from performing “Industry 4.0 checkups” in companies and organizing industrial forums together with professional associations and chambers up through building demonstrators such as model factories and learning platforms. Of course, projects are being completed with many partners. Q

Q “Made in Germany” stands for quality German engineering. How do German industrial companies stack up against their international competitors with respect to Industry 4.0? A Implementing Industry 4.0 enables industrial enterprises to offset comparatively high unit labor costs and energy costs in capitalintensive business. This could be termed “digital productivity” and describes the level of effciency with which a company handles its own and third party data in its creative and value-added processes. With Industry 4.0, we will strengthen and expand our international competitiveness in machinery and equipment manufacturing.

L I V E

Design and layout MPM Corporate Communication Solutions, Mainz www.mpm.de Printed by G. Peschke Druckerei GmbH, Parsdorf Published on April 6, 2017

TÜV SÜD AG

D I G I TA L L I F E

THINK

“SECURITY WILL BECOME A KEY REQUIREMENT ”

__ Ourr w world is changing. A little er year, every month and bit every every dday. New technologies are an changing our everyconstantly PROF. AXEL STEPKEN of the Board of Management ve and making life (Chairman day lives easierof TÜV SÜD AG) wants to boost confidence in new technologies for us.. Thee digitization of the past a accelerated this change years hhas moo enormously. People around the whole w world are now connected ne another around the clock. or many companies, Industry with one te 4.0 is currently little more The internet with its data streams, elll as new types of data colthan a catchword. This will as well n and evaluation open up change rapidly in the coming lection aggi years. Where do you see the unimagined possibilities, both in riv greatest challenges of digitization? our private lives as well as in A Digitization opens up new trade, ffactories or the service business models to companies and at sector.r.. f parts of this magazine the same time radically revolutionThee four nt different aspects of izes manufacturing processes as we present ro world. And they show know them. Machines, resources and tomorrow’s TÜ Ü SÜD is working to make people are networked in the smart how TÜV ne factory, which makes production our (near) future that little bit B more flexible and efficient. As autosafer. Because any technological u mation increases, innovation cycles opporttunity also carries risks. are becoming shorter and shorter. In Thiss is why in the face of ntt changes, new technoloorder to remain viable and to remain current a only be successful if gies ccan ann trust them – regardless of we can hee they are mainly digital or whether en ntition onal ally al lyy aanalog. nalo na logg. lo g. TTÜV ÜV S ÜD conventionally SÜD has stood for this trust for more than 150 years: with technical expertise, precision and independence. Always up to date. We are convinced that these qualities are more important in the future than ever before.

successful on the marketplace, companies should drive digital change as quickly and actively as possible. Those companies that are dynamic and innovative will be able to position themselves as pioneers. At the same time, we must deal with equally diverse challenges, as digitization introduces a new category of risks for companies. Which risks are you referring to? Security will become a key requirement. With increasing networking comes an increasing risk of cyber attacks and espionage. This affects all companies, not just interQ A

D I G I TA L L I F E

THINK

TÜV SÜD AG

UNSER LEBEN IST LÄNGST VERNETZT. AN VIELEN STELLEN SORGT TÜV SÜD DAFÜR, DASS MENSCHEN WELTWEIT DEN DIGITALEN ALLTAG SORGENFREI ERLEBEN. national corporations. Our entire economy as well as large parts of our infrastructure will become more vulnerable through digitization. Two years ago, TÜV SÜD simulated a virtual waterworks of a small German town in a honey net project. Within eight months there were more than 60,000 attacks on this relatively insignificant waterworks from servers in 150 countries with partially hidden IP addresses. At least three attacks got far enough that operating conditions could have been changed in a real waterworks.

Q Comprehensive and established security concepts exist for our analog world, in many of which TÜV SÜD played a decisive role. Does security need to be fundamentally redefined in Industry 4.0? A Yes, because the challenges facing security have changed fundamentally. Digitization has broken down important system boundaries. Enterprise IT and operational technology are growing together, closed production systems are now opening up. The more complex networks become, the more vulnerable they are to digital threats. There is, however,

no alternative course to digitization. In order to minimize the new security risks, a greater awareness for IT security with companies is essential.

Q Prevention thus acquires an entirely new significance. How can companies such as TÜV SÜD support its customers? A We want to actively shape digitization, by developing the right products and solutions for the challenges of our customers. Virtual testing methods for highly automated driving and certifications in data protection are just two concrete examples. We aim to be able to test and evaluate increasingly digitized, automated and networked processes. The growing pace of innovation challenges us to react very quickly and proactively in the future. What is more, digitization also has a high economic value for TÜV SÜD. We have been setting the right course for this over the past years.

Prof. Dr.-Ing. Axel Stepken August 23, 1958 / Essen

IMPRINT

As Chairman of the Board of Published by Management of TÜV SÜD and TÜV SÜD AG Chairman of the Association of Communications Corporate Westendstraße 199 Technical Inspection Agencies 80686 Munich [”Verband der Technischen ÜberGermany wachungsvereine”, VdTÜV], Phone Axel Stepken is one of the most+49 89 5791-0 Fax of +49 89 5791-1551 important representatives technical security in Germany. © TÜV SÜD AG, Munich. All rights reserved. The 58 year-old electrical engineer Matthias initially held several manage - Andreesen Viegas, Riedle (project manager) ment positions at ABB. Jörg He joined TÜV SÜD as member of the Photography Board of Management in 2002 ASK2007. which he has chaired since

Darren Soh, laif, picture alliance

Axel Stepken also brings his THINK expertise to the Presidium of the Frank Bauer, Fraunhofer IFF, Association of German Engineers Monarch Studio – Zach Thomas [“Verein Deutscher Ingenieure”, LIVE VDI] and is responsible Adobe for ASEAN Stock, Getty Images in the Asia-Pacific Committee of TRUST German Business. TÜV SÜD AG Illustrations LIVE Auxpeer, Hisashi Okawa

L I V E

Design and layout MPM Corporate Communication Solutions, Mainz www.mpm.de Printed by G. Peschke Druckerei GmbH, Parsdorf Published on April 6, 2017

TÜV SÜD AG

D I G I TA L L I F E

What does that actually mean? In 2016, we invested heavily in developing IT expertise in order to strengthen our digital profile – including two Centers of Excellence in Munich and Singapore. Here we are working hard on our solutions for system and data analysis, industrial cyber security, functional security and other topics. For example, we can test the security set-up of companies with cyber security checks, identify gaps in security and at the same time advise companies on how to close them. On top of that, we are one of the first providers worldwide to carry out certifications according to the international standard IEC 62443. Last year, we awarded Siemens the first IEC 62443-4-1-based certification for a complete smart production plant. We create confidence in new technologies by combining our many years of technical security experience with our expertise in IT security. With this approach, safety, security and reliability are combined to form a successful three-pronged concept for our customers. Q A

__ Ourr w world orld is changing. A little ery year, every month and bit every ay. New technologies are every dday. antly changing our everyconstantly ves and making life easier day lives for us.. digitization of the past Thee digitization as accelerated this change years hhas moously. People around the enormously. orld are now connected whole w world ne another another around the clock. with one ternet with its data streams, The internet elll aass new types of data colas well n aand nd evaluation open up lection aggined possibilities, both in unimagined rivate lives as well as in our private actories or the service trade, ffactories sector.r.. four parts of this magazine Thee four nt different aspects of present row’s world. And they show tomorrow’s TÜ ÜV SÜD is working to make how TÜV near) future that little bit our (near) Because any technological safer. Because unity also carries risks. opporttunity Thiss is why in the face of ntt cchanges, hanges, new technolocurrent an only be successful if gies ccan ann ttrust rust them – regardless of we can heer tthey hey are mainly digital or whether en ntitional alllly ly aanalog. nallo na log. log g. TTÜV ÜV S ÜD conventionally SÜD has stood for this trust for more than 150 years: with technical expertise, precision and independence. Always up to date. We are convinced that these qualities are more important in the future than ever before.

THINK

Q Digitization thrives on automation. Can security also be automated? A Unfortunately, full automation is not possible. Indeed, systematic risk management will become increasingly important in the future to protect itself. It is important to take the overall process and the company as a whole into consideration. Only a fully integrated security approach can meet these requirements. The line between IT and the operational technology has been erased. In order to secure the success of their digital production, companies must combine safety, that is, technical operational safety, and security, that is, IT security. The trend is towards convergent cyber security models, which apply an integrated approach to systems, taking into consideration suppliers of hardware and software as well as system integrators. Q What do you expect of the legislator in terms of new security standards for Industry 4.0? A We need binding standards, preferably transnational, which must then also be checked and certified. Let’s take as an example the German IT Security Act that came into force in 2015. So far, it applies only to

D I G I TA L L I F E

THINK

UNSER LEBEN “ IST LÄNGST VERNETZT. AN VIELEN STELLEN SORGT TÜV SÜD DAFÜR, DASS MENSCHEN WELTWEIT DEN DIGITALEN ALLTAG SORGENFREI ERLEBEN. critical infrastructure operators such as energy and telecommunications. However, since Industry 4.0 affects all industries, comprehensive guidelines for IT security and data protection are required. It is important to us that Industry 4.0 works securely. This is why we want to actively help shape these regulatory proceedings.

Q From standards to people: What role does digital know-how play? A A very important one. After all, digital technology must be controlled by people. TÜV SÜD offers a wide range of training measures and activities to achieve this. At the same time, we are in talks with universities to ensure that digitization topics become an integral part of basic training of relevant academic professions such as engineering. We are supporting companies to raise awareness in the area of security and to be alert for risks. The majority of threats are generated internally. This can be targeted manipulation of employees but also quite simply misconduct such as the irresponsible handling of USB sticks and other devices. Only those who know the dangers can take appropriate measures.

We want to actively shape digitization, by developing the right products and solutions for the challenges of our customers.”

Q Taking a look into the future: Do you have a vision of the next generation of the smart factory? A I am sure that the smart factory of the future will control itself significantly more than is the case today. Depending on the actual circumstances and individual requirements, it can reorganize the production process, and worksteps will be adjusted or aligned accordingly. A crucial question for the future is the role of human beings in these intelligent production networks. I am convinced that the experience of human beings will continue to play a central role. Digitization provides more opportunities than risks, also for the individual. I am therefore optimistic that the smart factory of the future will provide us with new freedom to make the world a more sustainable and better place to live.

L I V E

Design and layout MPM Corporate Communication Solutions, Mainz www.mpm.de Printed by G. Peschke Druckerei GmbH, Parsdorf Published on April 6, 2017

TÜV SÜD AG

__ Ourr w world is changing. A little er year, every month and bit every every dday. New technologies are an changing our everyconstantly ve and making life easier day lives for us.. HAZEL HENDERSON of Ethical Markets Thee digitization of the (Chairman past Media) strongly advocates increased self-determination a accelerated this change years hhas in the future employment moo enormously. People around the market. whole w world are now connected ne another around the clock. with one te The internet with its data streams, elll as new types of data colas well n and evaluation open up lection aggi unimagined possibilities, both in riv our private lives as well as in trade, ffactories or the service sector.r.. f parts of this magazine Thee four nt different aspects of present ro world. And they show tomorrow’s TÜ Ü SÜD is working to make how TÜV ne our (near) future that little bit B safer. Because any technological u opporttunity also carries risks. Thiss is why in the face of ntt changes, new technolocurrent a only be successful if gies ccan ann trust them – regardless of we can hee they are mainly digital or whether en ntition onal ally al lyy aanalog. nalo na logg. lo g. TTÜV ÜV S ÜD conventionally SÜD has stood for this trust for more than 150 years: with technical expertise, precision and independence. Always up to date. We are convinced that these qualities are more important in the future than ever before.

D I G I TA L L I F E

THINK

“WE WILL NEED I N T E R N AT I O N A L S TA N D A R D S A N D AGREEMENTS ”

ndustry 4.0, the digital factory of the future, offers many opportunities but is also fraught with risks. Ms. Henderson what are your opinions on this? A The current public discussion share many parallels with the automation of the US economy, which I have been studying since the 1960s. Since then the view of many futurists like me was that this gave the opportunity for improving the conditions of workers and for society. We saw the

vision of a leisure sector, with more people enjoying sports, travel, the arts and furthering their education. As automation advanced we saw many industrial jobs disappear and the need to maintain purchasing power to buy the cornucopia of goods from efficient machines and factories. Many, including economist Milton Friedman, called for Negative Income Tax, a guaranteed basic income. These policy proposals were less about charity and more about

D I G I TA L L I F E

THINK

TÜV SÜD AG

UNSER LEBEN IST LÄNGST VERNETZT. AN VIELEN STELLEN SORGT TÜV SÜD DAFÜR, DASS MENSCHEN WELTWEIT DEN DIGITALEN ALLTAG SORGENFREI ERLEBEN.

replacing many distributive bureaucracies while maintaining aggregate purchasing power in the economy.

Q The ideas of Friedman are making a comeback, for example in Oman or Finland. A Yes, I pursue that. But several experiments already in the 1970s found that people did not become lazy but instead improved their skills, invested in their small enterprises and became civic volunteers. Today, we see these debates resurface as Silicon Valley companies promoting the Internet of Things, for example, automated vehicles are challenged to take social responsibility for the unemployment their technologies cause. Traditional economics claims that there will always be equivalent numbers of new jobs, but recent trends disprove their assumptions.

Ms. Henderson, how important is the aspect of security for you? A Security is becoming more important in new aspects, terrorism cyber crime, surveillance, loss of privacy and of course income security. Q

We see the backlash is the hype of the so called Internet of Things which I discussed in my article “The Idiocy of Things”.

What does this mean to you? A Some of the new technologies aren’t well thought out. One example: Many of the profit seeking sale of gadgets in advertising “smart homes” turned into inconveniences. Smart locks could be hacked by burglars. All this data became the product of many social media companies, which then sold this data to brokers, insurance companies and advertisers. This is why I called for an extension of habeas corpus, the English law from 1215 establishing ownership of one’s body. Today we need an Information Habeas Corpus so that we also own our brains and all our personal information. Q

L I V E

Design and layout MPM Corporate Communication Solutions, Mainz www.mpm.de Printed by G. Peschke Druckerei GmbH, Parsdorf Published on April 6, 2017

TÜV SÜD AG

D I G I TA L L I F E

THINK

“ Security is becoming more important in new aspects, terrorism cyber crime, surveillance, loss of __ Ourr w world orld is changing. A little ery year, every month and bit every privacy and of course ay. New technologies are every dday. income security.” antly changing our everyconstantly ves and making life easier day lives for us.. digitization of the past Thee digitization as accelerated this change years hhas moously. People around the enormously. orld are now connected whole w world ne another another around the clock. with one ternet with its data streams, The internet elll aass new types of data colas well n aand nd evaluation open up lection aggined possibilities, both in unimagined rivate lives as well as in our private actories or the service trade, ffactories sector.r.. four parts of this magazine Thee four nt different aspects of present row’s world. And they show tomorrow’s TÜ ÜV SÜD is working to make how TÜV near) future that little bit our (near) Because any technological safer. Because unity also carries risks. opporttunity Thiss is why in the face of ntt cchanges, hanges, new technolocurrent an only be successful if gies ccan ann ttrust rust them – regardless of we can heer tthey hey are mainly digital or whether en ntitional alllly ly aanalog. nallo na log. log g. TTÜV ÜV S ÜD conventionally SÜD has stood for this trust for more than 150 years: with technical expertise, precision and independence. Always up to date. We are convinced that these qualities are more important in the future than ever before.

Q When will we have factories under extensive cyber siege and industrial robots running amok? A I don’t anticipate factories with robots being besieged either by cyber hackers or angry unemployed workers. Instead, I see political movements with anger at dislocation and dispossession, more like the populism of today. Cyber crime will continue and go beyond hacking companies and government agencies to influencing elections. After the Stuxnet virus showed how such software can affect technical infrastructure, we will need international standards and agreements to safeguard vital infrastructure from cyber warfare.

Q Ms. Henderson, you made it very clear that you take a critical view of the Internet of Things and the spread of interconnectivity in factories. Let’s take a look at the more distant future: What do you anticipate of the next generation of smart factories and Industry 4.0? A Business models must evolve beyond earlier capitalism toward social responsibility, transparency and accountability. The likely future will be growth of cooperative enterprises which already employ more people globally than all profit making corporations combined according to the UN. These will be accompanied by worker-owned companies, worker inclusion in management as in Germany today. For-profit companies will continue also, but may be a smaller sector in many economies.

D I G I TA L L I F E

THINK

UNSER LEBEN IST LÄNGST VERNETZT. AN VIELEN STELLEN SORGT TÜV SÜD DAFÜR, DASS MENSCHEN WELTWEIT DEN DIGITALEN ALLTAG SORGENFREI ERLEBEN. Dr. h. c. Hazel Henderson

March 27, 1933 in Bristol / GB

TÜV SÜD AG

Entrepreneur and journalist, Hazel Henderson, has been dealing with the future of the world economy and the environment for over five decades.

Photography

The 84-year-old was born in the UK and emigrated to the USA in the 1950s where she studied sustainability economics. In the following decades, Hendersen held leading roles in a number of NGOs.

THINK Frank Bauer, Fraunhofer IFF, Monarch Studio – Zach Thomas

In 2004 Henderson set up her own media company Ethical Markets Media in Florida, which she still leads today.

ASK Darren Soh, laif, picture alliance

LIVE Adobe Stock, Getty Images TRUST TÜV SÜD AG Illustrations LIVE Auxpeer, Hisashi Okawa

L I V E

Design and layout MPM Corporate Communication Solutions, Mainz www.mpm.de Printed by G. Peschke Druckerei GmbH, Parsdorf Published on April 6, 2017

__ Ourr w world orld is changing. A little ery year, every month and bit every ay. New technologies are every dday. antly changing our everyconstantly ves and making life easier day lives for us.. digitization of the past Thee digitization as accelerated this change years hhas moously. People around the enormously. orld are now connected whole w world ne another another around the clock. with one ternet with its data streams, The internet ell aass new types of data colas well n aand nd evaluation open up lection aggined possibilities, both in unimagined rivate lives as well as in our private actories or the service trade, ffactories sector.r.. four parts of this magazine Thee four nt different aspects of present row’s world. And they show tomorrow’s TÜ ÜV SÜD is working to make how TÜV near) future that little bit our (near) Because any technological safer. Because unity also carries risks. opporrttunity Thiss is why in the face of nt cchanges, hanges, new technolocurrent an only be successful if gies ccan ann ttrust rust them – regardless of we can heer tthey hey are mainly digital or whether en nttiional alllly ly aanalog. nallo na log. log g. TTÜV ÜV S ÜD conventionally SÜD has stood for this trust for more than 150 years: with technical expertise, precision and independence. Always up to date. We are convinced that these qualities are more important in the future than ever before.

OUR LIVES HAVE LONG BEEN CONNECTED. IN MANY DIFFERENT AREAS, TÜV SÜD ENSURES THAT PEOPLE ALL OVER THE WORLD CAN BE CAREFREE IN THEIR EVERYDAY EXPERIENCE OF DIGITAL LIFE.

L I V E

Design and layout MPM Corporate Communication Solutions, Mainz www.mpm.de Printed by G. Peschke Druckerei GmbH, Parsdorf Published on April 6, 2017

__ Ourr w world is changing. A little er year, every month and bit every every dday. New technologies are an changing our everyconstantly ve and making life easier day lives for us.. Thee digitization of the past a accelerated this change years hhas moo enormously. People around the whole w world are now connected ne another around the clock. with one te The internet with its data streams, ell as new types of data colas well n and evaluation open up lection agg unimagined possibilities, both in riv our private lives as well as in trade, ffactories or the service sector.r.. f parts of this magazine Thee four nt different aspects of present ro world. And they show tomorrow’s TÜ Ü SÜD is working to make how TÜV ne our (near) future that little bit B safer. Because any technological u opporrttunity also carries risks. Thiss is why in the face of nt changes, new technolocurrent a only be successful if gies ccan ann trust them – regardless of we can hee they are mainly digital or whether en nttiion onal ally al lyy aanalog. nalo na logg. lo g TÜV SÜD conventionally usst for more has stood for this trust h technical than 150 years: with nd indepenexpertise, precision and a We are dence. Always up to da date. u convinced that these qqualities are f more important in thee future than ever before.

D I G I TA L L I F E

TÜV SÜD AG

LIVE

WE A RA BL E S

H E A Hollywood stars and entrepreneurs have been wearing them for a long time, and even former US President Barack Obama has been sighted wearing one on the golf course: self-tracking devices – plastic straps worn on the wrist which record the health of their wearers around the clock – are enjoying growing popularity. Simple models are limited to recording physical activity and tracking calories burned, whereas high-end devices record the pulse and monitor heart function, blood pressure and sugar levels. All in the interest of the health of the owner.

“Digital Health” is the trend that promises a revolution in healthcare. The opportunities are huge – from real-time monitoring of diabetic patients or people in need of care, to virtual medical care. Innovative wearables could then detect diseases, indicate dietary deficiencies, or dispense medication. AND WHAT ABOUT THE RISKS? “Many people are concerned about the loss of their data,” says Asli Solmaz-Kaiser, who heads the electrical and electronic consumer goods unit at TÜV SÜD. “Only clear,

D I G I TA L L I F E

LIVE

TÜV SÜD AG

LT H W O R K E R ON OUR W R I S T

comprehensible standards that ensure data security can increase trust in digital health products and ultimately make them successful.” With special test programs, TÜV SÜD therefore not only certifies the measuring accuracy and usability of the digital aids, but also especially the security of the data of wearables. This is true throughout the entire product cycle – sometimes even in the development phase. What the wearers of the smart healthcare aids then actually do with all the data and health tips, however, is left up to them.

THINK Frank Bauer, Fraunhofer IFF, Monarch Studio – Zach Thomas LIVE Adobe Stock, Getty Images SMART HEALTHCARE is the catchword behind many wearables. In its Digital Service Center of Excellence, TÜV SÜD is investigating, by means of a usecase application, how best to help the elderly benefit from sensor-based monitoring in the future. One goal: to allow the elderly to lead a self-determined life at home and outside nursing homes or hospitals for as long as possible.

TRUST TÜV SÜD AG Illustrations LIVE Auxpeer, Hisashi Okawa Design and layout MPM Corporate Communication Solutions, Mainz www.mpm.de Printed by G. Peschke Druckerei GmbH, Parsdorf Published on April 6, 2017

TÜV SÜD AG

D I G I TA L L I F E

LIVE

U N __ Ourr w world is changing. A little er year, every month and bit every every dday. New technologies are an changing our everyconstantly ve and making life easier day lives for us.. Thee digitization of the past a accelerated this change years hhas moo enormously. People around the whole w world are now connected ne another around the clock. with one te The internet with its data streams, ell as new types of data colas well n and evaluation open up lection agg unimagined possibilities, both in riv our private lives as well as in trade, ffactories or the service sector.r.. f parts of this magazine Thee four nt different aspects of present ro world. And they show tomorrow’s TÜ Ü SÜD is working to make how TÜV ne our (near) future that little bit B safer. Because any technological u opporrttunity also carries risks. Thiss is why in the face of nt changes, new technolocurrent a only be successful if gies ccan ann trust them – regardless of we can hee they are mainly digital or whether en nttiion onal ally al lyy aanalog. nalo na logg. lo g TÜV SÜD conventionally usst for more has stood for this trust h technical than 150 years: with nd indepenexpertise, precision and a We are dence. Always up to da date. u convinced that these qqualities are f more important in thee future than ever before.

D I G I TA L L I F E

LIVE

TÜV SÜD AG

DRO N E S

N M A N N E D IN OUR A I R S PA C E Some weigh only a few hundred grams, others several kilos, but they have one thing in common: their numbers are growing. Unmanned aircraft systems, commonly referred to as drones, are top sellers all over the world. The European Commission estimates that by 2020, seven million of the small aircraft will probably be in the skies over the European Union.

IMPRINT Published by TÜV SÜD AG Corporate Communications Westendstraße 199 80686 Munich Germany

“It is a huge and fast-growing market which has been largely unregulated up to now,” says Robert Ziegler, an expert for toys and children’s products at TÜV SÜD. “Many manufacturers and dealers do not know what they need to be aware of when selling drones.” As one of the first service providers in Europe, TÜV SÜD has therefore been offering product testing for recreational drones since spring 2016. The service mainly focuses on safety criteria for the small aircraft which were developed based on past experience from testing toys and products. There are certain requirements for drones in regards to, for example, electromagnetic compatibility (to prevent interference from other devices) or chemical specifications in accordance with the European REACH regulation. By the way, TÜV SÜD also uses drones for its own tests in order to inspect parts of plants which are difficult to reach – such as, for example, the blades of wind power plants.

Phone +49 89 5791-0 Fax +49 89 5791-1551 © TÜV SÜD AG, Munich. All rights reserved. Matthias Andreesen Viegas, Jörg Riedle (project manager) Photography ASK Darren Soh, laif, picture alliance THINK Frank Bauer, Fraunhofer IFF, Monarch Studio – Zach Thomas LIVE Adobe Stock, Getty Images SMALL ALL-ROUNDER WITH VISION Situation assessments in crisis areas, documentation of development measures or food supplies to inaccessible locations – there are also plenty of good ideas for the future use of drones in the humanitarian sector.

TÜV SÜD AG

D I G I TA L L I F E

LIVE

L I F TS

ON THE S A F E S I D E __ Ourr w world is changing. A little CERTIFIED SAFETY er year, every month and bit every Every spring, the Association of TÜV e.V. its plant safety report on the every dday. New technologies publishes are condition of lifts in Germany. Overall, the an changing our everyconstantly safety level is constantly high. However, every fifth elevator is not put in for the ve and making life easier day lives legally required inspection. for us.. Thee digitization of the past a accelerated this change years hhas moo enormously. People around the whole w world are now connected ne another around the clock. with one te The internet with its data streams, ell as new types of data colas well n and evaluation open up lection agg unimagined possibilities, both in riv our private lives as well as in trade, ffactories or the service sector.r.. f parts of this magazine Thee four nt different aspects of present ro world. And they show tomorrow’s TÜ Ü SÜD is working to make how TÜV ne our (near) future that little bit B safer. Because any technological u opporrttunity also carries risks. Thiss is why in the face of nt changes, new technolocurrent a only be successful if gies ccan ann trust them – regardless of we can hee they are mainly digital or whether en nttiion onal ally al lyy aanalog. nalo na logg. lo g TÜV SÜD conventionally usst for more has stood for this trust h technical than 150 years: with nd indepenexpertise, precision and a We are dence. Always up to da date. u convinced that these qqualities are f more important in thee future than ever before.

Among the various “means of transportation”, these are among the safest: lifts in residential and business premises, in commercial properties and towers. One reason for their reliability are the strict inspection regulations which are regularly carried out in Germany by licensed inspection bodies. If the experts find that, for example, a safety gear does not work or if a door opens over an empty shaft, lifts must sometimes be taken out of operation. EVEN MORE SAFETY? This could, for example, be provided by continuous remote monitoring of lifts using a multitude of networked sensors and related databases. The inspectors would then ideally already know beforehand if there are problems in the system. Since 2016, TÜV SÜD has been testing such sensor-based monitoring at several pilot plants in Singapore and Germany. “The first results are promising,” says project manager Julia Roelofsen. Maybe riding in lifts will become even safer in the next few years.

D I G I TA L L I F E

LIVE

TÜV SÜD AG

MORE THAN

of all US citizens regularly buy online. Books, clothing and shoes in particular are ordered on the internet.

IMPRINT Published by

ON L IN E

E N S U R I N G CONFIDENCE O N L I N E Clothing, books, electronic articles and more: online shopping posts record sales every year. And TÜV SÜD supports online security – and has been since 2001! Back then, Rainer Seidlitz developed the longterm favorite among the online seals of approval: “According to polls, the TÜV SÜD certification mark s@fer-shopping is one of the best-known and most renowned on the market,” he says. The goal then as now: customers should take no chances when buying online. After all, trust

and credibility play a central role, for example when handling data or paying. The experts at TÜV SÜD understand this and carefully examine the organization of online shops, with on-site visits, and they dive deep into the purchase process with test purchases. Nice to know that not only customers but also sellers have been benefiting from this precision for more than a decade and a half: studies prove that confidence-building measures such as a seal of approval can increase sales by up to 50 percent.

TÜV SÜD AG Corporate Communications Westendstraße 199 80686 Munich Germany Phone +49 89 5791-0 Fax +49 89 5791-1551 © TÜV SÜD AG, Munich. All rights reserved. Matthias Andreesen Viegas, Jörg Riedle (project manager) Photography ASK Darren Soh, laif, picture alliance THINK Frank Bauer, Fraunhofer IFF, Monarch Studio – Zach Thomas LIVE Adobe Stock, Getty Images TRUST TÜV SÜD AG Illustrations LIVE Auxpeer, Hisashi Okawa Design and layout MPM Corporate Communication Solutions, Mainz www.mpm.de Printed by G. Peschke Druckerei GmbH, Parsdorf Published on April 6, 2017

__ Ourr w world is changing. A little er year, every month and bit every every dday. New technologies are an changing our everyconstantly ve and making life easier day lives for us.. Thee digitization of the past a accelerated this change years hhas moo enormously. People around the whole w world are now connected ne another around the clock. with one te The internet with its data streams, ell as new types of data colas well n and evaluation open up lection agg unimagined possibilities, both in riv our private lives as well as in trade, ffactories or the service sector.r.. f parts of this magazine Thee four nt different aspects of present ro world. And they show tomorrow’s TÜ Ü SÜD is working to make how TÜV ne our (near) future that little bit B safer. Because any technological u opporrttunity also carries risks. Thiss is why in the face of nt changes, new technolocurrent a only be successful if gies ccan ann trust them – regardless of we can hee they are mainly digital or whether en nttiion onal ally al lyy aanalog. nalo na logg. lo g TTÜV ÜV S ÜD conventionally SÜD usst ffor or more has stood for this trust h ttechnical echnical than 150 years: with nd indepenindepenexpertise, precision and ate. We are dence. Always up to da date. ualities are convinced that these qqualities future than more important in thee future ever before.

TÜV SÜD AG

WE B ING

OGE HER PEOPLE, ECHNOLOGY AND HE ENVI ONMENT

__ Our world is changing. A little bit every year, every month and every day. New technologies are constantly changing our everyday lives and making life easier for us. The digitization of the past years has accelerated this change enormously. People around the whole world are now connected with one another around the clock. The internet with its data streams, as well as new types of data collection and evaluation open up unimagined possibilities, both in Some 24,000 our private lives as people well aswork in for TÜV SÜD in Asia and Europe, Africa, on continents and in Australia. Day trade,infactories or both the American service sector.in day out, they use their best efforts to make life around the safer. Theworld four parts of this magazine present different aspects of This aspiration has show a long tradition. When the predecessor tomorrow’s world. And they organization of today’s how TÜV SÜD is working to makeTÜV SÜD Group was founded back in 1866, thethat founders our (near) future little bitat that time came up with a claim still the company today: protecting people, the safer. which Because anydrives technological andrisks. property from technology-related risks. opporenvironment, tunity also carries This is why in the face of In changes, a complex full of risks, employees from TÜV SÜD current newworld technoloare on hand in almost all gies can only be successful if areas of life, offering their services astrust reliable objective we can them –and regardless of experts. They inspect everything from cars highly industrial plants, they test foodwhether they areto mainly digicomplex tal or stuffs, clothing and SÜD toys, as well as computer servers and conventionally analog. TÜV they for scrutinize energy-saving technologies. They always has stood this trustnew, for more takeyears: a verywith careful look – be it through a microscope or in a than 150 technical hugeprecision steel tank. expertise, and independence. Always up to date. We are The people atqualities TÜV SÜD! convinced that these are more important in the future than ever before.

D I G I TA L L I F E

TRUST

D I G I TA L L I F E

TRUST

TÜV SÜD AG

TASTEFUL IMPRINT

In an industrial kitchen cleanliness, Published by of foodhygiene and the proper handling TÜV SÜD AG stuffs are essential. In his audits on Corporate Communications location, Marco Berruti from TÜV199 SÜD Westendstraße Munich does not miss a single80686 detail. He certifies Germany catering companies, Phone restaurant chains +49 89 5791-0 Fax in+49 89 5791-1551 and food manufacturers accordance © TÜV SÜD AG, with the international standards IFSMunich. and All rights reserved. BRC, and he also keeps tabs on more than Matthias Andreesen Viegas, 35 auditors who are deployed by TÜVmanager) SÜD Jörg Riedle (project in this field around the world. After all, it Photography is not only possible toASK taste top quality, it picture alliance can be seen, felt andDarren smeltSoh, as laif, well! THINK Frank Bauer, Fraunhofer IFF, Monarch Studio – Zach Thomas LIVE Adobe Stock, Getty Images TRUST TÜV SÜD AG Illustrations LIVE Auxpeer, Hisashi Okawa Design and layout MPM Corporate Communication Solutions, Mainz www.mpm.de Printed by G. Peschke Druckerei GmbH, Parsdorf Published on April 6, 2017

D I G I TA L L I F E

TÜV SÜD AG

FORWARD-LOOKING

TRUST

D I G I TA L L I F E

TRUST

TÜV SÜD AG

LEDs are considered to be the lighting MPM Corporate Communication of the future. After all, the energy-saving, Solutions, Mainz www.mpm.de high-tech lamps use up to 80 percent less electricity than conventional lamps. In by Printed a special laboratory of TÜV SÜD near G. Peschke Druckerei GmbH, Parsdorf Atlanta in the USA, Bryan Cubitt uses a Published on goniophotometer to measure the April light6, 2017 current that is generated by an LED street light. The man from TÜV SÜD tests modern light bulbs and tubes for brightness, lifespan, light color and energy efficiency – thus making sure that the new sustainable technologies stay switched on at all times.

TÜV SÜD AG

D I G I TA L L I F E

TRUST

D I G I TA L L I F E

TRUST

TÜV SÜD AG

PROFOUND

IMPRINT Published by usually up to There are TÜV SÜD AG 65,000 liters of beer maturCorporate Communications ingWestendstraße here: When199 Burkhard 80686 Munich Hammel climbs into the storGermany agePhone tanks of a large +49 89 5791-0 MunichFax brewery +49 89 5791-1551 based every five © TÜV AG, Munich. years theSÜD smell of hops and All rights reserved. malt still linger in the air. The Matthias Andreesen Viegas, expert for steam and pressure Jörg Riedle (project manager) technology inspects the Photography huge aluminum containers ASK Soh, and laif, picture alliance forDarren damage deformaTHINK tions, and when he is finished, Frank Bauer, Fraunhofer IFF, decides theThomas tanks Monarchwhether Studio – Zach can continue to be safely LIVE Adobe used. A Stock, cool Getty beerImages is the TRUST reward when the day’s work TÜV SÜD AG is done. Illustrations LIVE Auxpeer, Hisashi Okawa Design and layout MPM Corporate Communication Solutions, Mainz www.mpm.de Printed by G. Peschke Druckerei GmbH, Parsdorf Published on April 6, 2017

TÜV SÜD AG

D I G I TA L L I F E

TRUST

D I G I TA L L I F E

TRUST

TÜV SÜD AG

TROUBLE-FREE In the early 1990s, an IMPRINT ejection seat is tested for its Published by compatielectromagnetic AG bility.TÜV It isSÜD essential that the Corporate Communications numerous electronic Westendstraße 199 compoMunich nents80686 incorporated in the Germany cockpit of an airplane Phone +49 89 5791-0 do not Fax with 5791-1551 +49 89 interfere one another. TÜV and SÜD AG, Munich. Back ©then now, TÜV SÜD All rights reserved. inspects hightech products Matthias Andreesen Viegas, from smartphones through Jörg Riedle (project manager) to entire ambulances in its Photography laboratories and prevents ASK Darren Soh, laif, picture alliance manufacturers from getting THINK with their new into trouble Frank Bauer, Fraunhofer IFF, developments. Monarch Studio – Zach Thomas LIVE Adobe Stock, Getty Images TRUST TÜV SÜD AG Illustrations LIVE Auxpeer, Hisashi Okawa Design and layout MPM Corporate Communication Solutions, Mainz www.mpm.de Printed by G. Peschke Druckerei GmbH, Parsdorf Published on April 6, 2017

D I G I TA L L I F E

TÜV SÜD AG

INQUISITIVE __ Our world is changing. A little bit every year, every month and every day. New technologies are constantly changing our everyday lives and making life easier for us. The digitization of the past years has accelerated this change enormously. People around the whole world are now connected with one another around the clock. The internet with its data streams, as well as new types of data collection and evaluation open up unimagined possibilities, both in our private lives as well as in trade, factories or the service sector. The four parts of this magazine present different aspects of tomorrow’s world. And they show how TÜV SÜD is working to make our (near) future that little bit safer. Because any technological opportunity also carries risks. This is why in the face of current changes, new technologies can only be successful if we can trust them – regardless of whether they are mainly digital or conventionally analog. TÜV SÜD has stood for this trust for more than 150 years: with technical expertise, precision and independence. Always up to date. We are convinced that these qualities are more important in the future than ever before.

TRUST

D I G I TA L L I F E

TRUST

TÜV SÜD AG

Employees the laboratory Auxpeer,of Hisashi Okawa for material and welding techDesign and layout nology hunt for clues under the MPM Corporate Communication microscope: TheMainz TÜV SÜD experts Solutions, examinewww.mpm.de a splinter from a conveyor chain forbymaterial defects. Printed Their goal is to understand whyParsdorf G. Peschke Druckerei GmbH, the material did not stand up to the Published on strain ofApril operations 6, 2017 in a power station. Was the metal to blame? Was the material processed wrongly? Or was it a maintenance issue? At the end of the analysis, they make a recommendation so that damage like this does not happen again.

TÜV SÜD AG

__ Our world is changing. A little Ichsan bit every year, every month and Septiawan analyzes the natural every day. New technologies are gas consumption of a manufacturer of aromas for the constantly changing our everyfoodstuff day lives and making life easierindustry in Jakarta. In a project spanning several years, for us. from TÜV SÜD in The digitization of the the employee past Indonesia years has accelerated this change has examined more than 75 enormously. People around thecompanies and, in collaboration with the firms whole world are now connected with one another around involved, the clock.come up with ways of energy. To great effect: The internet with its datasaving streams, to new lighting concepts as well as new types ofthanks data colefficient lection and evaluation and open up natural gas burners to 40inpercent energy has unimagined possibilities,upboth beenassaved our private lives as well in – a real boon for wallet and for the environtrade, factories or thetheservice ment. sector. The four parts of this magazine present different aspects of tomorrow’s world. And they show how TÜV SÜD is working to make our (near) future that little bit safer. Because any technological opportunity also carries risks. This is why in the face of current changes, new technologies can only be successful if we can trust them – regardless of whether they are mainly digital or conventionally analog. TÜV SÜD has stood for this trust for more than 150 years: with technical expertise, precision and independence. Always up to date. We are convinced that these qualities are more important in the future than ever before.

D I G I TA L L I F E

TRUST

D I G I TA L L I F E

TRUST

TÜV SÜD AG

ALERT IMPRINT Published by TÜV SÜD AG Corporate Communications Westendstraße 199 80686 Munich Germany Phone +49 89 5791-0 Fax +49 89 5791-1551 © TÜV SÜD AG, Munich. All rights reserved. Matthias Andreesen Viegas, Jörg Riedle (project manager) Photography ASK Darren Soh, laif, picture alliance THINK Frank Bauer, Fraunhofer IFF, Monarch Studio – Zach Thomas LIVE Adobe Stock, Getty Images TRUST TÜV SÜD AG Illustrations LIVE Auxpeer, Hisashi Okawa Design and layout MPM Corporate Communication Solutions, Mainz www.mpm.de Printed by G. Peschke Druckerei GmbH, Parsdorf Published on April 6, 2017

TÜV SÜD AG

PRECISE

D I G I TA L L I F E

TRUST

D I G I TA L L I F E

TRUST

TÜV SÜD AG

When a car is involved in a crash, the damage to the vehicle can be massive. Exactly how serious the damage is, that is what people like Matthias Eder find out. The loss adjuster analyzes the dents, crushed wings or completely deformed vehicles and gives car owners an objective overview of exactly what has to be repaired and how high the costs are likely to be. And because Eder is 100 percent unbiased and neutral, the customer can be sure that the resulting damage will be settled in full by the opposing insurance company. IMPRINT Published by TÜV SÜD AG Corporate Communications Westendstraße 199 80686 Munich Germany Phone +49 89 5791-0 Fax +49 89 5791-1551 © TÜV SÜD AG, Munich. All rights reserved. Matthias Andreesen Viegas, Jörg Riedle (project manager) Photography ASK Darren Soh, laif, picture alliance THINK Frank Bauer, Fraunhofer IFF, Monarch Studio – Zach Thomas LIVE Adobe Stock, Getty Images TRUST TÜV SÜD AG Illustrations LIVE Auxpeer, Hisashi Okawa Design and layout MPM Corporate Communication Solutions, Mainz www.mpm.de Printed by G. Peschke Druckerei GmbH, Parsdorf Published on April 6, 2017

TÜV SÜD AG

D I G I TA L L I F E

TRUST

D I G I TA L L I F E

TRUST

TÜV SÜD AG

PRUDENT IMPRINT Published by TÜV SÜD AG Corporate Communications Westendstraße 199 80686 Munich Germany Phone +49 89 5791-0 Fax +49 89 5791-1551 © TÜV SÜD AG, Munich. All rights reserved. Matthias Andreesen Viegas, Jörg Riedle (project manager) Photography

Oil and gas pipelines are the ASK Darren Soh, alliance lifelines of laif, thepicture modern world. THINK For more than 50 years TÜV SÜD Frank Bauer, Fraunhofer IFF, has beenStudio overseeing the conMonarch – Zach Thomas struction and operation of such LIVE Adobe Stock, pipelines. InGetty thatImages time it has also TRUST developed new repair techTÜV SÜD AG niques, for instance, using smart Illustrations “pigs” to inspect inside the LIVE pipes. The stress test in which the Auxpeer, Hisashi Okawa material is pushed to its limits Design and layout was developed by TÜV SÜD – MPM Corporate Communication keeping Solutions,things Mainz flowing smoothly inwww.mpm.de the future, too! Printed by G. Peschke Druckerei GmbH, Parsdorf Published on April 6, 2017

TÜV SÜD AG

D I G I TA L L I F E

TRUST

D I G I TA L L I F E

TRUST

TÜV SÜD AG

IMPRINT Published by TÜV SÜD AG Corporate Communications Westendstraße 199 80686 Munich Germany Phone +49 89 5791-0 Fax +49 89 5791-1551

Matthias Andreesen Viegas, Jörg Riedle (project manager) Photography

ASK Darren Soh, laif, picture alliance THINK Frank Bauer, Fraunhofer IFF, Monarch Studio – Zach Thomas LIVE Adobe Stock, Getty Images TRUST TÜV SÜD AG Illustrations LIVE Auxpeer, Hisashi Okawa Design and layout

MPM Corporate Communication Solutions, Mainz www.mpm.de Printed by G. Peschke Druckerei GmbH, Parsdorf Published on April 6, 2017

Scraps of blue material are floating in a solution which Iqbal Hossain is studying in a test tube. The test engineer at the TÜV SÜD laboratory in Dhaka in Bangladesh is testing softlines (textiles and shoes) for possible pesticide or heavy metal residues. TÜV SÜD operates laboratories like this in five states – and makes sure that our clothes are not only fashionable, but also non-detrimental to our health.

TÜV SÜD AG

METICULOUS __ Our world is changing. A little bit every year, every month and every day. New technologies are constantly changing our everyday lives and making life easier for us. The digitization of the past years has accelerated this change enormously. People around the whole world are now connected with one another around the clock. The internet with its data streams, as well as new types of data collection and evaluation open up unimagined possibilities, both in our private lives as well as in trade, factories or the service sector. The four parts of this magazine present different aspects of tomorrow’s world. And they show how TÜV SÜD is working to make our (near) future that little bit safer. Because any technological opportunity also carries risks. This is why in the face of current changes, new technologies can only be successful if we can trust them – regardless of whether they are mainly digital or conventionally analog. TÜV SÜD has stood for this trust for more a critical look than 150Throwing years: with technical into the serverand room is routine expertise, precision independence.for up to date. We are Alexander Häußler: The Always convinced that these qualities arefirms TÜV SÜD auditor supports more important future than that want in tothe make their IT inever before. frastructure safer by introducing international standard ISO/IEC 27001. The standard helps companies to build up an information security management system, thus laying the foundation stone for greater security for the software and hardware deployed there.

D I G I TA L L I F E

TRUST

D I G I TA L L I F E

TÜV SÜD AG

TRUST

TÜV SÜD AG

D I G I TA L L I F E

TRUST

D I G I TA L L I F E

TÜV SÜD AG

TRUST

STEADFAST ASK Darren Soh, laif, picture alliance THINK Frank Bauer, Fraunhofer IFF, Monarch Studio – Zach Thomas LIVE Adobe Stock, Getty Images TRUST TÜV SÜD AG Illustrations

LIVE Auxpeer, Hisashi Okawa Design and layout

MPM Corporate Communication Solutions, Mainz www.mpm.de

A paddling trip on the Inner Alster Lake in Hamburg is a special treat for Matthias Nee and Levke Koch. The two product testers are specialists in the testing of leisure/sport equipment, regularly inspecting charcoal grills, garden furniture or rubber dinghies and analyzing the durability and stability of tents. And all that in accordance with objective criteria and mostly in special laboratories. That said, they naturally prefer to put the functionality of the stand-up paddle boards to the test at first hand.

Printed by G. Peschke Druckerei GmbH, Parsdorf Published on April 6, 2017

TÜV SÜD AG Westendstraße 199 80686 Munich Germany PHONE FAX EMAIL WEB

+ 49 89 5791-0 + 49 89 5791-1551 info@tuev-sued.de www.tuv-sud.com