Inside: Shop Temecula First & Win
Wine & Bingo Auto Dealers Recognized
VYP
Myrna Crowther
Greg Martin
Home Loan Manager
Sales Manager
(951) 816-3604
(951) 816-3612
Sharon Sosa
(951) 816-3634
Narada Gangadhara
Bob Crowther
Home Loan Officer
Home Loan Officer
Home Loan Officer
(951) 816-3626
(951) 816-3603
(951) 775-4883
Mortgage Sales Assistant
(951) 816-3601
Caroline Herdener
Home Loan Officer
Home Loan Officer
(951) 816-3616
(951) 816-3624
Vanessa Reyes Home Loan Officer
(951) 816-3608
Paula Lebleu
Steve Ventre Home Loan Officer
(951) 816-3625
Rick Barrera
Dante Garofalo Home Loan Officer
Nancy Coe Home Loan Officer
(951) 816-3602
Lori Corwin Mortgage Coordinator
(951) 816-3607
An exceptional neighborhood deserves exceptional service R
When you call Bank of America, you can rest assured that our top priority is providing personal service so you can make well-informed home financing decisions. We offer a variety of mortgage solutions for qualified buyers. From the beginning, we will work closely with you to make sure the process is as efficient and convenient as possible. If you are planning to purchase or refinance, you can experience exceptional service right in the neighborhood. Contact one of our mortgage loan officers today.
Bank of America, N.A., Member FDIC Equal Housing Lender © 2009 Bank of America Corporation. Credit and collateral are subject to approval. Terms and conditions apply. This is not a commitment to lend. Programs, rates, terms and conditions are subject to change without notice. 00-62-0112D 04-2009 AR70163
Murrieta Branch (951) 816-3600 At the Sam’s Club Shopping Center 40484 Murrieta Hot Springs Rd., Murrieta, CA 92563
Say you saw it in the Homes Magazine
Home Loans
R
31
26790 Ynez Court, Temecula, CA 92591
In this
Phone: 951.676.5090 Fax: 951.694.0201 Email : info@temecula.org
Issue
Mission Statement
The mission of the Temecula Valley Chamber of Commerce is to promote the economic environment of all member businesses and by so doing will support the programs which preserve and improve the quality of life.
Officers Chairman of the Board — Stan Harter, Reid & Hellyer, A Professional Corporation
First Vice Chairman — Kelly Daniels Neu, Premier Marketing/Valley Events Second Vice Chairman — Isaac Lizarraga, Rancho Ford Lincoln Mercury Treasurer — Nancy Austin, Grubb & Ellis Secretary — Janet Scott Beck, Bank of America
Directors
Tomi Arbogast, Tomi Arbogast, Marketing Tony Berardino, Cornerstone E & S Insurance Services Dan Brunell, Dearborn West, LLC Dennis Frank, D.R. Frank & Associates Ron Guerriero, Edge Development, Inc. Jeff Kurtz, The Promenade In Temecula Jerry Konchar, Pechanga Development Corporation Shane Lesovsky, Temecula Valley Communications Tom Paradis, The Press-Enterprise Karen Roberts, Kaiser Permanente Bill Seltzer, Temecula Valley Golf School Jackie Steed, Clear Blue Promotions Donna Wilder, Mt. San Jacinto Community College Roger Ziemer, The Gas Company
Management Team
Alice Sullivan, President CEO | Laura Turnbow, Chief Operations Officer Kimberly Freize-Uhler, Membership Director Katie Edmonds, Membership Coordinator Melissa Holm, Special Events | Jennifer Cloud, Special Events Yvonne Ruiz, Membership Assistant | Jeanette Kristensen, Resource Coordinator Lynn Collett, Resource Coordinator | Michelle Barritt, Resource Coordinator Emily Pulley, Communications Director | Karen Ratkowski, Operations Assistant Justin Lawler, Creative Director | Jeremy Harris, Legislative Council
Committees
Partners in Education Chair — Mark Margolin, Palomar Interactive Legislative Council Chair — Roger Ziemer, Southern California Gas Company Membership Services Chair — Adam Ruiz, AR Home Loans Direct, Inc. Co Chair — Jann Gentry – Gentry Studios Co Chair — Teresa Machado-Dancy – Keck Insurance Agency Business Development Resources Chair — Laura Bruno, Referral Institute VYP Chair — Tiffany Carreon, The Event Theory Chair — Adam Ruiz, AR Home Loans Direct, Inc. Co-Chair — Emily Falappino, Grapeline Wine Country Shuttle Co-Chair — Nicole Albrecht, Financial Accounting Services, Inc
Pro Business Legislation............................................................ pg. 4 Wine & Bingo Event..................................................................... pg. 5 Auto Dealers Recognized by the City of Temecula......... pg. 6 Shop Temecula First Sweepstakes......................................... pg. 8 Ribbon Cuttings.......................................................................... pg. 12 New/Renewing Members........................................................ pg. 13 19th Aunnual Business Expo................................................... pg. 15 Calendar......................................................................................... pg. 18 July Networking Events Power Networking Workshop
7/7/09
Coffee Connection
7/10/2009
Business Success Forum
7/14/2009
Networking Mixer
7/15/2009
Networking Breakfast
7/22/2009
VYP - VYPER Event
7/23/2009
Sphere of Influence - Health & Fitness
7/28/2009
Thank You to our Media Sponsors
Publication Graphic Design Justin Lawler, justinlawler.net
Deadline for text is the 10th of the preceding month, and deadline for inserts is the 10th of the preceding month. Members wishing to submit articles for upcoming issues of Temecula Today!, please submit to emily@temecula.org. Flyer insert: To reserve space for an insert, please call Alice Sullivan at 951.676.5090 For advertising opportunities please call Emily Pulley 951.676.5090 The opinions and views expressed in Temecula Today! are those of the writer or person interviewed and are not necessarily those of the Temecula Valley Chamber of Commerece, its Officers or Board of Directors, the editor, or the advertisers in Temecula Today! The Temecula Valley Chamber of Commerece endorses no person, political candidate, or opinion unless specifically stated. The publisher accepts advertising on the condition that at no time shall the publisher’s liability exceed the cost of space involved, and the publisher is not liable for incidental or consequential damages.
Temecula Today | July/August 2009
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Chamber Continues Fight
Against Proposed Workers Compensation Rate Increase The Temecula Valley Chamber of Commerce continues to fight against repealing any of the reforms from 2004 which have allowed the workers compensation system to remain equitable and keep the cost of doing business in California under control. As California’s workers’ compensation system continues its historic transformation, the Chamber urges employers to remain vigilant in the legislative, regulatory and legal arenas to protect the hard-fought reforms of 2004. The Workers’ Compensation Insurance Rating Bureau (WCIRB) is recommending a 24% increase in the benchmark rate for workers’ compensation insurance policies. “We have partnered with the Workers’ Compensation Action Network to continue our fight against unreasonable increases and the repealing of the 2004 reforms,” stated Alice Sullivan, President/CEO of the Temecula Valley Chamber of Commerce. “The Chamber has always made fighting these unreasonable increases a top priority and we will continue to seek solutions to improve the system,” stated Sullivan. The WCIRB recommended increase is for policies starting or renewing after July 1, 2009. The WCIRB based its recommendation on two components: increasing costs for medical treatment and anticipated cost increases stemming from recent court rulings by a judicial review
panel known as the Workers’ Compensation Appeals Board. In the mean time, The Insurance Commissioner has announced he will call a hearing to determine the causes of the rapidly increasing medical treatment costs. The WCIRB’s rate recommendation is only the beginning of the ratemaking process. The Insurance Commissioner will take the WCIRB’s recommendation under advisement and issue his own recommended benchmark rate to insurers. The Chamber will continue to urge the Insurance Commissioner to hold steadfast in the reforms of 2004 and take into account the slumping economy and the overall cost affect of worker’s compensation insurance rate increases on the Temecula Valley business community. The Chamber will also continue its partnership with the Workers’ Compensation Action Network to ensure any future changes to workers’ compensation promote the reform goals of increased efficiency, less litigation and better outcomes for injured workers. Log on to www.SouthwestCA.biz for more information and how you can participate in the advocacy efforts of the Temecula Valley Chamber of Commerce.
Temecula Valley Chamber of Commerce Promoting Pro Business Legislation The Temecula Valley Chamber of Commerce supports two proposed pieces of legislation that would clarify convoluted meal break laws for employers and ensure a level playing field for all business owners. SB 287 would provide a comprehensive solution to the meal period laws that often serve as challenges to employers and employees when allowing for appropriate meal breaks while on duty. SB 568 removes any capital gains from being considered as “ordinary” income and sets a flat rate of 2%, creating a more equitable tax rate that maintains conformity under federal law. The current system penalizes one tax bracket over another.
• Clarifies what it means “to provide,” a meal and rest period – reducing unnecessary litigation on this matter; • Includes an “on-duty” provision for when transporting or delivery of the product, will be destroyed or damaged if the employee is relieved of all duty; • And allows for the inclusion of meal and rest period provisions in collective bargaining agreements. SB 568 would do the following:
“Both proposals offer simple solutions to ongoing problems that impact the business community,” stated Alice Sullivan, President/CEO of the Temecula Valley Chamber of Commerce. “The Chamber continues to seek ways to create a better business environment by promoting and supporting pro business legislation,” stated Sullivan.
• Removes any capital gains income as “ordinary” income, which is defined as wages, interest and dividends;
SB 287 is sponsored by many businesses and organizations throughout California as it would do the following:
• And reduces the risk for California which relies heavily on capital gains taxes, eliminating the boom and busts in revenue from capital gains.
• For taxable years beginning on or after January 1, 2009, allow a taxpayer to elect to pay a tax on the sale or disposition of any capital asset in an amount equal to 2% of the total net capital gain;
Log on to www.SouthwestCA.biz for more information and how you can participate in the advocacy efforts of the Temecula Valley Chamber of Commerce.
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July/August 2009 | Temecula Today
Friday, July 24 5:30-8:00pm Wilson Creek Winery $20 - includes 3 bingo cards and appetizers. Additional cards for sale at event. Cash Bar Join the Temecula Valley Chamber of Commerce for a night of fun at wine and bingo! Sign-up now at www.Temecula.org
Join the TVCC
on an Amazing Cruise
Hop aboard the “Jewel of the Seas” for a 7-night cruise starting September 26, 2009. Come discover the natural charm of Canada and New England! Marvel at the vibrant colors of fall; retrace the steps of American history as you walk the streets of Boston’s famous three mile Freedom Trail. Sample a delectable lobster bake with all the trimmings and marvel at the raw natural beauty of Saint Johns Bay. It’s all part of the journey on board a Royal Caribbean cruise. For more information or reservations contact Travel by Cheryl at 951-6934702
Chamber Spotlight
Save the Date
Women in Business Event
Sponsored by:
July
Thursday, October 29
Volunteer Business of the Month
Chamber Spotlight
Mystery Shopper
Joan Sparkman Temecula Valley Bank
A La Cuisine (951) 219-7803 alacuisinechefs.com
Coast to Coast Laser coasttocoastlaser.com
Chamber Spotlight
Mystery Shopper
In The Moment Media InTheMomentMedia. com
Yard House yardhouse.com
Look for more information in the next issue of Temecula Today!
August Volunteer Business of the Month Lori Marruffo Virtual Outsourcing Solutions
Temecula Today | July/August 2009
pg 5
Temecula Auto Dealers First to be Recognized by the City of Temecula Mayor Maryann Edwards launched the City’s Business/ Industry Recognition Program at the May 26 Temecula City Council Meeting. The first industry recognized for their contribution to the community were the Temecula Auto Dealers. The Temecula Auto Dealer’s Association has continuously supported our community for years which is a core value of their Association. The Temecula Auto Dealer’s are major contributors that donated nearly $700,000 in 2007 to local charities, civic organizations and local school sports teams. The local dealers have provided jobs to residents and have contributed a large amount to the City’s budget through strong sales tax collections which provides the necessary programs and services needed, whether it is for police, fire, and parks & recreation, which make our City a safer place to live, work, and play. The City is partnering with the Temecula Valley Chamber of Commerce in promoting the “Shop Temecula First” program. With the slowdown in the state, national and local economy, we need continued participation to help keep Temecula the exceptional community that it is. By choosing to support local businesses, you can make a difference. One of Temecula’s strongest assets is its business community. The City of Temecula takes great pleasure in thanking Temecula businesses for their continued support and participation in making our City prosperous. From the business pioneers of our valley, to the many companies that have recently joined us, to the companies that continue to expand, we greatly appreciate their presence. A key component of Temecula’s Business Retention Program consists of site visits. Each month City Officials, staff and Temecula Valley Chamber representatives meet with various businesses and learn more about their company and their long-term interests. The site visits also provides an opportunity for the City and Chamber to answer questions and provide resources.
Mayor Maryann Edwards and the Economic Development Subcommittee of the City Council, Council Members Ron Roberts and Chuck Washington, developed the City of Temecula’s Business/ Industry Recognition Program. This is a monthly program recognizing the significant contributions the local businesses/industries have made to the local economy by providing jobs and increasing the economic vitality of the community.The program acknowledges and highlights our local companies that the City greatly values and appreciates. The Business/Industry Recognition Program runs in conjunction with the City’s business retention visits and supports the City’s economic development efforts. “This program is all about recognition for our businesses that have helped shape our community, it’s our turn to say thank you and keep up the great work,” said Mayor Maryann Edwards. The Business/Industry Program is designed to: • Create a system to recognize the contributions of the business and industry sector • Improve communication between City of Temecula and the business and industry sector • Create and facilitate partnership opportunities between City of Temecula and the business and industry sector. • Recognize businesses within our key industry sectors (small, medium & large business) The selected business & other local businesses in this industry cluster will be acknowledged in various ways through press releases, City website, cable station, e-newsletter and a formal acknowledgement at a City Council Meeting.
Promoting your Business with Special Events and Signage Have you ever wanted to organize an event in your parking lot, host live entertainment or display your merchandise at a porch sale but were too overwhelmed by the permitting process? Have you ever wanted to add temporary signage for a grand opening, promotional or special event to your building? Here is your chance to learn how! City Representatives
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July/August 2009 | Temecula Today
will breakdown special event and temporary signage requirements, show you how they spot un-permitted signage and walk you through the Code Enforcement process. This free seminar will be held at the Chamber on Thursday, July 23, 10-12pm. You must RSVP as space is limited. Call the Chamber for more information or to RSVP.
Sphere of Influence Health & Fitness
The Business Development Resource Committee Presents: “The Sphere of Influence” The purpose of this event is to bring professionals together who are in the same industry to network with one another, build relationships and give referrals. Tuesday, September 23, 9:00-10:30am, at the Chamber, 26790 Ynez Court. For more information contact Emily at the Chamber at 951-676-5090 or emily@temecula.org Free to Members $20 for Non-Members You are invited if your company is in the industry of Health & Fitness Personal Trainers Nutritionist All sporting facilities All Sporting Goods stores Dance Hypnotherapy Message Therapy
Day Spas Fitness Facilities Homeopath Alternative health providers Doctor and Dentist offices Chiropractors Acupuncture Health Food Stores Healthy Food/Drink Companies Yoga, aerobic, pilates, etc instructors & facilities Therapists Health care providers Physical Therapy Eye Doctors Weight Control Services
2009 Chamber Trip to China Don’t miss this incredible opportunity! Join the Temecula Valley Chamber as we host our 3rd trip to China, November 5 – 13. The cost is $1799 per person based on double occupancy. This nine day journey includes: three meals a day, 4 and 5 star hotel, air fair and daily transportation and visits to the following sites: Beijing, Tian An Men Square, The Great Wall, Lingering Gardens, Suzhou, Hangzhou, Yu Garden and Shanghai. This year’s trip includes an optional side trip for an additional $450 to visit Xi’an to see the Terra Cotta Warriors. While in China you will get to visit the Ming Tombs, Kunming Lake, Forbidden City and other sites with historical significance. The deadline to register is August 12. For more information on this exciting trip contact: Jennifer or Melissa at the Temecula Valley Chamber of Commerce (951) 6765090 or visit www.temecula.org.
Are you a restaurant owner or manager? Join the Restaurant Association to share ideas and hear valuable information from guest speakers. The Restaurant Association meets at 2:30pm, the first Tuesday of every month at the Chamber. For more information contact Alice Sullivan, 951-676-5090, asullivan@temecula.org.
Temecula Today | July/August 2009
pg 7
19th Annual Monte Carlo Extravaganza Wilson Creek Winery
This year’s Monte Carlo is set to take place at beautiful Wilson Creek Winery on Wednesday, September 16, from 5:30 to 8:30pm. This year’s event will include all the exciting Vegas style gaming, food from our local restaurants, as well as great entertainment all for the low ticket price of $25 (pre-sale). Tickets are on sale now and are available at the Chamber. Sponsorships are also available! Market your business to over 400 attendees by being a sponsor. All sponsorships include a table sign with your company name and recognition in the printed program. For sponsorship details, please contact Melissa Holm at the Chamber. Thank you to our High Rollers Club Sponsor: Pacific Marine Credit Union.
Shop Temecula First Sweepstakes The Temecula Valley Chamber of Commerce knows the importance of shopping local and the impact it has on our community. When consumers spend their money locally, their tax dollars go directly back to their community to help Temecula fire, police, parks and community services, thus maintaining the wonderful quality of life we all enjoy here in Temecula. The TVCC is sponsoring a Shop Temecula First sweepstakes. As a consumer, visit the website for a list of participating businesses and then save your receipts when you shop at these local merchants. Bring your receipts into the Chamber office, located at 26790 Ynez Court, and get a scratcher sweepstakes ticket for every $20 you spend. (Max of 10 tickets per receipt). If you are a business that would like to participate in this program or for more information, call the Chamber today! 951-676-5090.
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July/August 2009 | Temecula Today
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Power Networking Workshop Book Review The 29% Solution By Ivan Misner, PhD. In the world of networking, how connected are you? How connected do you want to be? Instead of hoping for six degrees of separation (a misunderstood and largely mythical phenomenon), learn to become part of the statistically proven 29 percent of people who actually are connected to enough other people to find and interact with almost anyone. Dr. Misner’s in-depth and provocative book outlines and details steps necessary to become a networking guru and to stay that way. It isn’t as fluffy as merely showing up to socially appealing events, nor as intense or stuffy as hard-selling everyone with whom you come in contact. The book is divided into eight sections and 52 chapters, one for each week throughout a year. These chapters are intended to help even the most networking-challenged business person overcome the obstacles that keep them from being productive in this important form of marketing. “Most people understand that networking is important to their success—they just lack a step-by-step process to get the results they want.” Section One, set your networking goals (most people don’t have these; even fewer write them down). Section two tells you how to expand your network, diversify your contacts, meet the right people and stop being a cave dweller. From there you learn to be a catalyst, a partner and become more visible.
There are instructions in the book that validate information given out in the Chamber’s Power Networking Workshop, such as using a host mentality at networking functions rather than a guest mentality. And in the chapter on public speaking (week 48) Misner reiterates, “Remember, you’re the expert [in your field]. People want to hear what you have to say. They’re eager to learn something from you. If you focus on what you know best, you will feel more confident and be more credible. Believe in yourself and in your message.” Again, a message that is given at the Power Networking Workshop. After reading this book and following through with the steps outlined, you may find yourself in a position you’ve not been in before: a highpowered networker, one that others seek out when they need to be connected. Or, you might end up being a networking mentor. In any event, it’s important to do what others in business networking don’t: ask for feedback, write articles, ask for referrals, become a hub or a member of a power team. If you are not sure what this means, then get the book from the library or a book store and read for yourself how to become an amazing part of the 29 percent solution. Notice, “Great networkers don’t need to do much selling because many people come to them, ready to buy.” Wow! Isn’t that how connected you want to be? -Jann Gentry, Gentry Studio Temecula Today | July/August 2009
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Are Employees Who Work From Home Putting You at Risk? Millions of workers enjoy the benefit of working from home. Employers also reap many rewards from engaging employees who work remotely. After all, telecommuting arrangements may help you cut down on operational costs and ensure a worker’s longevity and continued loyalty. But, with the benefits come significant legal risks: If you or your telecommuters aren’t properly keeping track of their hours, you could be on the hook for costly state and federal wage and hour violations. If you treat telecommuters less favorably than in-house workers—even if you don’t mean to— you could be sued for disparate treatment If a telecommuter gets hurt in his or her home office, workers’ comp could kick in, even though the worker was never under your direct supervision To learn about these and the other risks and responsibilities that comes with managing telecommuters. We can assist you with proven strategies for executing an effective telecommuting policy, as well as how to avoid common wage/hour pitfalls and other thorny legal areas. Contact Poindexter Consulting Group at www.pcghr.net or (951) 926-9069 for your complimentary risk assessment.
Up Comming Events Speed Networking for Valley Young Professionals Network with other young professionals…Share your business with others and learn about theirs! You will have the opportunity to meet approximately 10 different individuals one-on-one in 5 minute increments, when the bell rings it’s time to move on to the next person. Mix and mingle prior to the timed event as well as afterwards with all other attendees. Thursday, July 16 11:30-1:00pm @ Temecula Valley Chamber of Commerce Appetizers and refreshments will be available Free to attend. Open to VYP members and non-members Questions/comments or to RSVP email VYP@Temecula.org or call Katie at the Chamber to reserve your seat. VYPER Join VYP for Networking, Food, Fun and Entertainment. July 23 at Garage Graffix 41606 Date Street, Ste. 204, Murrieta August 27 at Barley & Hops Olde World Family Tavern 31045 Temecula Pkwy Ste. 101, Temecula For more information go to www.temecula.org/vyp
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July/August 2009 | Temecula Today
Pass Your Driving Test Are you Prepared?
he behind-the-wheel test is the last exam new drivers must take to obtain their California driver license. For some, it’s a breeze, thanks to the time spent driving under the tutelage of parents or diligent driving instructors. For others who haven’t studied or don’t have enough experience on the road, the test can be disastrous and very stressful. DMV examiners across the state have seen it all. Drivers changing lanes without checking their blind spots, speeding in school zones, and even waiting beyond the limit line when a train is headed right toward them! To avoid freezing up and be as prepared as possible for your test, study the handbook. It’s the best way to find out what is required on the drive test. But more importantly, spend ample time behind the wheel before your test so you feel comfortable and know what to expect. Another great tool is the DMV YouTube page at www. youtube.com/californiadmv which offers free educational videos on the top 10 reasons people fail their behind-the-wheel test. The key issues are listed below, with a quick tip for each.
Need Results?
That’s what you’ll get with PEAR Marketing & Public Relations. We’re ready to create an effective and result-driven advertising & PR Plan to get you noticed! Here is something to get you “started”.
Special Offer! Win 300 Pens with your company’s custom logo! Email your contact information to Kristi@PearPR.com. Put “TVCC Offer” in the subject line. One winner will be chosen on June 26th. Open to TVCC members only. Client to provide artwork. PEAR Marketing & PR to choose product type. Entries accepted until June 25th at 5pm PST.
1. Unsafe lane changes – Make sure to use the correct signal, check your mirrors and look over your shoulder to see if it’s safe before changing lanes. 2. Failure to yield – When making a left turn at a stop light, you must yield to oncoming traffic unless you are protected by the green arrow. Even in that case, you should make sure no other cars are still approaching before entering the intersection. 3. Failure to stop – You must come to a complete stop before you cross the limit line or proceed into a cross walk. After stopping and checking for pedestrians, it is then okay to slowly approach and make sure it is safe to make the turn. 4. Illegal left turns – Stay in your lane when making a left turn. Fading into the outer lane is an automatic fail on the test, is very dangerous and could result in a collision with another car. 5. Improper speed – Be aware of the speed limit everywhere you go. Always pay attention to the posted speed signs and adhere to them. They vary in school and construction zones, as well as residential and commercial areas, so it’s very important to stay aware at all times and heed the speed laws. 6. Lack of experience – Prepare for your test. Try to make sure that you are driving in different situations so that you can become more comfortable on the road. Review the YouTube page the DMV has to become more familiar with all the mistakes others have made before you, and then maybe you can avoid them altogether! 7. Unfamiliar with vehicle – Part of the behind- the-wheel test is knowing how to use certain functions of your car. While it’s always better to use the car you learned to drive with, if you must borrow a friend or family member’s car to take the test, learn how to turn on their windshield wipers, hazard lights, turn signals and where their parking break is located BEFORE coming in to take your test. .
951.704.6896
www.pearpr.com 9. Too cautious – While it’s important to be careful when you are driving, being too careful can also create traffic hazards. Be confident, drive the speed limit and accept the right of way when it’s yours. 10. Unfamiliar with traffic situations – Again, experience behind the wheel is key when taking the test. Exposure to different road elements (such as roundabouts) and traffic environments (like downtown or highway driving) will help you be better prepared for your driving test. And there you have it! The behind-the-wheel test can be simple for someone who is ready and prepared. Just get out there and drive because the best way to prepare is to have real life, practical experience. For more information on how to successfully pass your driving test, or other DMV related services, visit www.dmv.ca.gov. Save time. Go online!
8. Poor scanning – Be aware of what is going on around you and what other drivers are doing. Look to your left and right and check your mirrors periodically. Driving is dangerous and it should be taken seriously. Avoid any distractions and pay close attention to what is going on around you. Temecula Today | July/August 2009
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Temecula Valley
Ribbon Cutting Ceremonies The Temecula Valley Chamber of Commerce celebreates each new member with a Ribbon Cutting ceremony. Or, if you are an existing member and move locations let the business community know with a ribbon cutting. Contact the Membership department to learn more.
La Quinta Inn & Suites Vimal Patel 27330 Jefferson Avenue Temecula, CA 92590 (951)296-1003 www.196113gm.laquinta.com
Musicians Workshop Jon & Jane Laskin 27455 Tierra Alta Way Ste. E&F Temecula, CA 92590 (951)678-2517 www.musiciansworkshop.org
LSL, CPA’s Donna Thomas-McNeely 41185 Golden Gate Circle #103 Murrieta, CA 92562 (951)304-2728 www.lslcpas.com
Referral Institute SoCal Laura Bruno 31805 Temecula Parkway #346 Temecula, CA 92592 (951)699-2558 www.referralinstitutesocal.com
Shop Smart & Save Dorland Mtn Arts Colony, Inc. Karen A. Parrott PO Box #6 Temecula, CA 92593 (951)302-3837 www.dorlandartscolony.org
Dream Dinners Temecula Kathleen Whittall 31757 Temecula Pkwy Temecula, CA 92592 (951)302-6982 www.dreamdinners.com/79southca
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July/August 2009 | Temecula Today
When You Shop Temecula First! The TVCC wants to help consumers and businesses alike to Shop Smart and Shop Temecula First ! The Chamber has partnered with Smart Card to offer members the chance to purchase a Smart Card at a discounted rate and take advantage of some great deals at many local businesses. Some of these great discounts include 10%+ off at local restaurants, big discounts at wineries and theme parks and much more! To purchase your card online Go to www. ShopSmartCard.com, choose “Temecula Valley Chamber” on the drop down menu and use the student name and coupon code, “TVCC.” Or you can stop by the Chamber office. For more information contact Kimberly at the Chamber, kuhler@temecula.org.
Renewing Members Thank You
A Balloon Adventure&Wine Tour-Magical Adventures A.G. Edwards & Sons, Inc. ABC Village Advanced Business Solutions Alliance Propane, LLC American Battery Corporation American Medical Response Anderson Assoc. Counseling Services, Inc. Anthony Steven Design, LLC Assistance League of Temecula Valley Avant - Garde Marketing Solutions, Inc. Azusa Pacific University Bank of America Home Loans - Myrna Crowther Bank of America Mortgage Bennett & Bennett Bucketeer Maintenance, Inc. California Handyman California Manufacturing Technology Consulting California State University San Marcos Cardmailbox.com Chase Group Cinema Entertainment Alliance Colette Boutique Computer Max Concordia University Irvine Cougar Vineyard and Winery CR & R Recycling and Refuse Service Cregar Printing
Crescent Heights Apartments CSC Golf Management - Redhawk Golf D & D Ballooning Dan Pettus Photography Destination Temecula DRIVEN Media Communications Dryer Vent Doc EDGE Development, Inc. Elite Community Management EZRA Group, The Falkner Winery Financial Accounting Services, Inc. Fish House Vera Cruz Fleming, Joyce, Attorney at Law Friends of Ronald Reagen Sports Park Garrett Group, LLC, The Gentry Studio Grapeline Wine Country Shuttle Hearts Home Farm Help Hospitalized Veterans Hilltop At Winchester Creek Apartments Howell Design Inaspan, LLC - Sage Accounting Software Innovative Pain Treatment, Richard A. Weiner, M.D. Keys Publishing K-Frog 92.9 Kid’s World Killarney’s Pub & Grill Kuebler, Prudhomme & Co. CPA’s
Labor Finders Lake Elsinore Outlets Law Office of Timothy C. Kuzelka, Personal Injury Law Offices of Nett & Nett, APLC Le Tip of Temecula Linfield Christian School LPL Financial La Pointe Private Client Group LTS Computer Training Academy Manpower McCabe’s Nursery & Landscape Construction Melting Pot Restaurant Molly Maid Mt. San Jacinto College -Temecula Complex New Life Ultrasound, Inc. - 3D/4D Imaging Studio Nigro Nigro & White, PC Nimmo Construction Northwestern Mutual Old Town Temecula Business Association, Inc. Outdoor Resorts Rancho Calif. Pacific Western Bank Pala Casino Spa and Resort Paulson Manufacturing Corporation Potamus Press Designs PR Maven, The Premier Marketing Progressive Plumbing Systems, Inc. Rancho California Water District Rancho Car Wash Re/Max Experience-La Vonna Lacy Redhawk Vision Center SCEGA Gymnastics SDL Real Estate & Property Management ServiceMaster Total Restoration Shred and Go Sign Concepts Southern California Hydroseed, Inc. Southwest Riverside County Assoc. of Realtors Spray Green Fertilizer Stuart B. Kincaid, MD, Facs Stuart Cellars Vineyard & Winery Tarbell Realtors - Caprice Fisher Technology Squared Temecula Country Store Temecula Stage Stop Temecula Sunrise Rotary Club Temecula Valley Bank Temecula Valley Custom Pools, Inc. Temecula Valley Drywall, Inc. Temecula Valley Historical Society Temecula Valley Pipe & Supply Temecula Valley Transportation Tom’s Foreign Autohouse, Inc. Town and Country Towing Trinity Tents and Events Inc. USA Federal Credit Union Valley Blood Services Valley Business Journal, The Valley Events West Coast Chauffeur & Transportation Western Riverside Council of Governments (WRCOG) Wholesale Mortgage Source Wilson Creek Winery Yvonne A. Ruiz - Certified Loan Signing Agent Zumba Freedom Temecula Today | July/August 2009
pg 13
New Members
A Very Special Welcome Clothing - Women’s Apparel 16 Underground Brandee Waldon 26305 Jefferson Avenue Ste. C Murrieta, CA 92562 (951)698-0777 (951)696-4179
Restaurant Yogurt Island Lili Lee 32240 Temecula Parkway Temecula, CA 92592 (951) 303-8888
Home Decor Home Again Consignments Leigh Chipman 28780 Old Town Front Street B-11 Temecula, CA 92590 (951)541-6647
Arcade Game Point Arcade Ben Bengali 27468 Ynez Road Ste.4 Temecula, CA 92591 (951)695-9300
Auto Accessories Vogtland North America Richard Jonec 43391 Business Park Drive Ste. C10 Temecula, CA 92590 (951)694-6981 (951)694-6985
Motorcycles Chopper Gallery, The Kraig Kavanagh 28860 Old Town Front Street #B6 Temecula, CA 92590 (951)699-9090 (951)699-4701
Insurance UMS Financial & Insurance Services Steve Dale 29379 Old Wrangler Road Canyon Lake, CA 92587 (951)244-4440 (951)244-7318
Alcohol, Drug Addiction Treatment - Information - Recovery A Better Tomorrow Joanne Boggeln PO Box 406 Temecula, CA 92589 (800)517-4849 (800)401-8464
Carpet Cleaning Service One Carpet Cleaning Vincent Wade 39252 Winchester Road #107-358 Murrieta, CA 92563 (951)541-8752 (951)696-9509
Insurance Marrs Maddocks & Associates Insurance Services, Inc. Dan Marrs 1903 Wright Place Ste. 280 Carlsbad, CA 92008 (760)804-0402 (760)804-0942
Entertainment Musical Affair Entertainment Craig Michaels 777 N. Palm Canyon Drive #205 Palm Springs, CA 92262 (760)864-7204 (760)864-6599
Real Estate Developers / Investors R&D Aquisitions, Inc. Ruben DeSantiago 41690 Ivy Street Ste. B Murrieta, CA 92562 (909)815-7274
Physicians Temecula Valley Cardiology Toni Rogers 24505 Hancock Avenue Ste. 216 Murrieta, CA 92562 (951)698-4600 (951)514-2542
Investments Financial Network Investment Corporation Brian J. Clark Wildomar, CA 92595 (760)668-5440 (951)678-9817
Storage Extra Space Storage Barbara Purkey 41704 Overland Drive Temecula, CA 92590 (951)693-5538 (951)676-3577
Weight Loss Herbalife Independent Distributor Thuy Nguyen 31382 Janelle Lane Winchester, CA 92596 (951)926-2064
Janitorial Service Commercial and Residential Cleaning R&G Building Maintenance Sheri Baack PO Box 1295 Temecula, CA 92592 (951)676-8228 (951)676-8228
Restaurant Jul’s BBQ & Dog House Juli Conn 41958 5th Street Temecula, CA 92590 (951)294-1118 Internet Marketing LA Web Reps Mike Durnerin 31805 Temecula Parkway Ste. 167 Temecula, CA 92592 (909)964-6837
CEO Networking Vistage International Jules Ruggles PO Box 893425 Temecula, CA 92589 (951)303-3600 Billing - Health American Business Solutions Theresa Vezzani 30724 Benton Road Ste. C302-558 Winchester, CA 92596 (866)205-3992 (866)554-0292
Consultant - Business Visions of Opulence Deborah Walker Temecula, CA 92591 (951)212-5629 (951)695-8720
pg 14
July/August 2009 | Temecula Today
Janitorial Service Commercial and Residential Cleaning Jani King Keith Wade 39252 Winchester Road #107-358 Murrieta, CA 92563 (951)541-8752 (951)696-9509 Landscaping A1 Landscape & Design Gary Gunia Temecula, CA 92590 (951)837-8420 Real Estate Madison Realty Jessie Madison Temecula, CA 92591 (951)526-2574 (951)616-2015 Solar Products Natural Energy USA, Inc. Kelley Barber 147 S. Vinewood Street Temecula, CA 92029 (800)576-7657 (760)743-0871 Catering A La Cuisine Sandra Serebreni Temecula, CA 92591 (951)219-7803 (951)277-7927 Financial Advisor/Planning John P. Dubots Capital Management, LLC John Dubots 27715 Jefferson Avenue Ste. 105D Temecula, CA 92590 (951)699-1502 (951)699-1512 Skin Care / Cosmetics Mary Kay Independent Beauty Consultant Robin Maiers Fallbrook, CA 92028 (760)645-3060
Individual Steed, Karen Karen Steed Temecula, CA 92591 (951)587-6088 Marketing Tomi Arbogast, Marketing Tomi Arbogast Temecula, CA 92591 (951)302-6640 Insurance Desert Southwest Insurance Brokers, Inc. Bradley Salute 32605 Temecula Parkway Ste. 301 Temecula, CA 92592 (951)694-5200 (951)302-0470 Video Production Endeavor Production Group, The Glenn Grant 26413 Jefferson Avenue Ste.G Murrieta, CA 92595 (951)200-5020 Security Services PADD Protection Agency, Inc. Pierre Davis 9107 Wilshire Blvd. #450 Beverly Hills, CA 90210 (310)461-3536 (951)600-8429 Dentists Robert K. Zimmer DDS Belen Usenbach 27403 Ynez Road #105 Temecula, CA 92591 (951)676-5607 (951)676-2566 Marketing Olivo Robert Voccola 26490 Arboretum Way #1402 Murrieta CA 92563 (951)691-8098 www.olivomarketing.com
Murphy Joins Temecula Valley Winery Management as E-Creative Director
In addition, Murphy will oversee TVWM’s advanced and comprehensive e-commerce system, including data base management, online shopping, purchasing and processing. TVWM’s 33,000-square-foot Virtual Vineyard to Vendor facility on Diaz Road in Temecula operates as a fully bonded winery host facility and provides a secured space for multiple winemakers to process their own grapes and produce their own wines under the guidance of award-winning consulting winemaker Tim Kramer. Temecula Valley Winery Management’s unique structure and services are possible because it operates as an “alternating proprietorship,” an arrangement that allows fledgling winemakers to work within a fully licensed wine making facility to produce and sell wine directly to consumers. Murphy has become a familiar face in Southern California’s wine industry. The Temecula resident is responsible for all of the winery management company’s Internet-based activities. “He is working with TVWM clients on their websites and their integration into the main TVWM/Wine Collective website,” said Patrick Bartlett, executive director of Temecula Valley Winery Management . “He also is responsible for Facebooking, Twittering, Blogging, Blasting, Googling, and myriad other things that help broaden consumers’ exposure to our clients’ wines.”
He worked as a retail clerk for an upscale wine store in Escondido and with industry giant Bevmo. He also was assistant hospitality manager at Callaway Vineyard & Winery. Temecula Valley Winery Management is the only true full-service winery management company in Southern California. In addition to crush, fermentation and bottling capabilities, TVWM will set up and manage wine clubs with its proprietary software program, train staff, establish a proven restaurant placement program, manage special events, ensure regulatory compliance and market and promote your winery and its wines.
19th Annual
Business Expo Be sure to mark your calendars for the 19th Annual Business Expo on Wednesday, October 21 at Pechanga Resort & Casino, presented by Community Little Book, Inc. The event will take the place of our October Mixer. Participate by being an exhibitor and market your business to over 200 guests in attendance. Booth space starts at $300 for Chamber Members and $400 for Non-Members. Look for details in the September/October Newsletter. For immediate information, contact Melissa Holm at Melissa@temecula.org.
Temecula Today | July/August 2009
pg 15
Customer Experiences Gone Awry! What’s Your Service Recovery Strategy? Jan M. Smith – Inland Management Group
it’s your job to show genuine care during the complaint.
Have you ever thought to be thankful for a customer service experience gone awry? A less than perfect customer experience can be an opportunity for excellence. If you embrace your customer’s candidness and raw emotion, you can actually learn enough to ensure the situation doesn’t happen again.
Step up to the plate and take care of the problem.
Practice the follow service recovery strategies with your employees to empower them.
• Personally take care of the issue in a timely fashion. • The customer wants to feel that you have the ability to handle the problem, without having to escalate it to another level of company hierarchy. Offer some value-added compensation for the inconvenience.
Acknowledge that the customer has been inconvenienced and apologize for it.
• Offer a token of goodwill, or something that symbolizes you are sorry for the service breakdown.
• Often times just a simple non-defensive and genuine apology will help neutralize the situation.
• Empower front line service workers to appropriately compensate the customer for their inconvenience in a service breakdown situation.
• “I’m sorry about your experience today. Let me see how I can make this better for you.”
All service recovery begins with the expectation of fairness from the customer’s perspective. Nine times out of ten, the customer is only looking for a reasonable resolution to the problem. Consider service recovery an opportunity to keep customer satisfied after the worst happens.
Listen and empathize with the customer. • Listen carefully, and let the customer explain their point of view. Let them vent their frustrations. • Stay calm as the customer verbalizes their issue. It is important for the customer to be heard. Somewhere along the line their expectation of what they wanted, and the reality of what they received, did not sync, and
Jan M. Smith is the Founder and Principal of Inland Management Group, a Human Resource Consultancy located in Temecula, specializing in the Hospitality, Entertainment and Service industry. You can contact Jan at (951) 302-6483, www.inlandmgtgroup.com,
Platinum Level - Founding Benefactors Abbott Vascular, Pechanga Resort & Casino
Gold Level - Founding Benefactors Community Little Book
Silver Level The Law Offices of Dennis F. Fabozzi, APC
President’s Circle Pacific Marine Credit Union Southwest Healthcare, Kaiser Permanente
Interested in becoming a member of the Chairman’s Elite Circle? Contact the Chamber at 951.676.5090 or info@temecula.org
pg 16
July/August 2009 | Temecula Today
Make your Website Accommodating A Web Tip From The Creative Bar
COMPUTER PROBLEMS? Cody Fletcher – Director Interactive Marketing, The Creative Bar In today’s modern world your companies website is your communication beacon – breaking through the haze of marketing riff-raff and cheesy infomercials. There are basically two types of people that will surf your website: those that were looking for it, and those that stumbled upon it. Make sure your website is accommodating for both types of people. If someone is looking for your company, they know your name, so now give them the information they are looking for. The ones looking for you will more than likely have a vague understanding of what you do, so give some depth into your services and background, but don’t write a novel. Too much text will scare away the quick surfers and will dissuade them from clicking on more pages. It is important to make sure that the flow of your website directs surfers where you want them to go. If your selling items on your site, make sure you have plenty of different style buttons that go to your online store or e-commerce page. Advertising specials with a different graphic or button than the normal look and feel of your site will help grab the reigns of online shoppers. People who stumble upon your site as well as returning customers want to be told what to look for and where to click next, make sure that they are clicking through to a sale, and not out of your site.
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We Want You to Swear By Your Computer, Not At It!
951-506-FAST (3278) www.fastteks.com
Locally Owned & Operated
For more information on The Creative Bar please visit www.thecreativebar.com
Advertising Sale
30% off all Electronic Advertising with the Chamber The Chamber is running a summer special on all electronic advertising. If you buy any type of electronic advertising from the Chamber July – September, you will get 30% off the listed price. If you sign up for a 6 or 12 month package you will get 40% off. The Chamber website receives over 16,000 visitors a month. Advertising on the Chamber website is a great way to market your business not only to local consumers, but to visitors and people relocating to the area.
For complete details on advertising with the Chamber you can download the Ad Rate Sheet from the TVCC website, www.temecula. org. The link to the ad rate sheet is on bottom right of the home page. For questions or to start advertising today contact Emily at the Chamber, 951-676-5090 or Emily@temecula.org.
If you’re interested in an electronic ad on our weekly or monthly email blasts, you will reach over 1,500 local business leaders.
Temecula Today Â| July/August 2009
pg 17
TVCC Calendar July 2009
Thursday, July 2, 2009 8:00am – VYP Committee Meeting 1:00pm – SCORE Tuesday, July 7, 2009 12:00pm – Power Networking Workshop 2:30pm – Restaurant Assn. Meeting Wednesday, July 8, 2009 SBDC Counseling 8:00am – Membership Committee Thursday, July 9, 2009 1:00pm – SCORE DARK – 5 Minute Networking Friday, July 10, 2009 8:00am – Coffee Connection Tuesday, July 14, 2009 12:00pm – Business Success Forum Wednesday, July 15, 2009 8:00am – Business Development Resource Committee 5:30pm – Networking Mixer at Paradise Chevrolet Thursday, July 16, 2009 11:30am – VYP Speed Networking 1:00pm – SCORE Monday, July 20, 2009 12:00pm – SWCLC Meeting at Lake Elsinore Ortega Adult School Tuesday, July 21, 2009 8:30am – Ambassador Training at TVCC Wednesday, July 22, 2009 SBDC Counseling 7:30am – Networking Breakfast @ BJ’s Thursday, July 23, 2009 1:00pm – SCORE 6:00pm – VYPER at Garage Graffix Tuesday, July 28, 2009 8:30am – Sphere of Influence - Health & Fitness Thursday, July 30, 2009 1:00pm – SCORE
pg 18
July/August 2009 | Temecula Today
August 2009 Tuesday, August 4, 2009 12:00pm – Power Networking Workshop 2:30pm – Restaurant Assn. Meeting Wednesday, August 5, 2009 SBDC Counseling Thursday, August 6, 2009 8:00am – VYP Committee Meeting 1:00pm – SCORE Friday, August 7, 2009 8:00am – Coffee Connection Tuesday, August 11, 2009 12:00pm – Business Success Forum Wednesday, August 12, 2009 8:00am – Membership Committee Thursday, August 13, 2009 1:00pm – SCORE DARK – 5 Minute Networking Monday, August 17, 2009 12:00pm – SWCLC Meeting at Lake Elsinore Ortega Adult School Tuesday, August 18, 2009 8:00am – Ambassador Meeting at State Farm Wednesday, August 19, 2009 SBDC Counseling 8:00am – Business Development Resource Committee 5:30pm – Networking Mixer at State Farm Insurance Thursday, August 20, 2009 1:00pm – SCORE Tuesday, August 25, 2009 9:00am – SBDC Seminar, Quick Books Wednesday, August 26, 2009 7:30am – Networking Breakfast @ BJ’s Thursday, August 27, 2009 9:00am – SBDC One on One Counceling on Quick Books 1:00pm – SCORE 6:00pm – VYPER at Barley & Hops Old World Family Tavern
Student of the Year Winners 2008-2009
Congratulations to our 2009 Student of the Year Recipients (picture) Chaparral High School Monsura Sirajee Joshua Dexheimer Great Oak High School Preeya Goyal Cole VandenBerg Linfield Christian High School Anne Taylor Aaron Christian Rancho Vista High School Courtney Case Adam DeJauregui Temecula Valley High School Jenny Koenig Aaron Borgeson
Standing from left to right: Karen Raftery (Superintendent, The Linfield Christian School), Kenn Young (Riverside County Superintendent of Schools), Cole VandenBerg (Great Oak High), Preeya Goyal (Great Oak High), Adam DeJauregui (Rancho Vista High), Courtney Case (Rancho Vista High), Aaron Christian (Linfield Christian High), Anne Taylor (Linfield Christian High), Joshua Dexheimer (Chaparral High), Monsura Sirajee (Chaparral High), Aaron Borgeson (Temecula Valley High), Jenny Koenig (Temecula Valley High), Dr. Carol Leighty (Superintendent, TVUSD) and Sally A. Myers (Founder of SOM Program)
Temecula Today 足| July/August 2009
pg 19
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