VoIP Blazing a New Path for Telecom

Written by: Paula Valone, Account Manager, and Emily Kaser, Marketing Coordinator OneVoice Communications

Hosted VoIP (Voice over Internet Protocol), in definition, is an emerging set of applications that allows the user to make phone calls over broadband or dedicated internet connection. Over the past decade, VoIP has become more popular and has replaced traditional telephone systems because of its mobility, variety of features, and its cost. In comparison to traditional phone systems, VoIP systems only require: a device to accept and make calls and an internet connection. Traditional phone systems have on-premise equipment (PBX) connected to a physical circuit providing stability in the connection, resulting in higher call quality. However, traditional phone systems have their challenges as well. These include expensive maintenance of the PBX systems and replacement costs of these systems, ^ OneVoice Communications teamed up (pre-pandemic) to deliver supplies to those in need. which can be equally as expensive. With Hosted VoIP, all of your voice and phone data is managed in the cloud. The advantage to having your phone system data stored in the cloud is that adjustments can be made easily within the VoIP online dashboard. Your business will eliminate the cost and the worry of managing and upgrading equipment and overall telecom costs.

As stated above, VoIP phone calls can be made over any internet connection using an ATA (analog telephone adapter), a cell phone, a computer, or an IP phone. IP phones look like traditional desk phones but have the software built-in that connects via an ethernet port to your internet. One of the most significant advantages of using VoIP is its portability features.

Employees will be able to communicate with one another in the office or remote. VoIP gives the user the ability to make and receive phone calls over any internet connection by signing into the user’s VoIP account via an app on a mobile device or a PC. Another significant advantage is the variety of VoIP features that are not offered with traditional phone systems. Some of these features include: desktop and email integration, scheduled call routing, and auto-attendant features, to name a few. With all the great features of this type of system, there are setbacks that can occur with VoIP, such as latency and jitters. Data packets are sometimes delayed or are unable to reach their target, which can cause latency or jitters. This is due to either a poor internet connection, inadequate routers, or insufficient cables, similar to how cell phones jitter or drop today.

Overall, VoIP is becoming the voice service of choice in offices or businesses of various sizes, allowing employees to be connected no matter where they are working. With its many features and ease of use, VoIP is an excellent choice for your business and will be a reliable communication system even as your business or company grows.