Torrington Water Line Protection Plan Terms and Conditions January 1, 2016 Service Agreement (“Service Agreement”) for your Water Service Line Protection Plan (“Plan”) Coverage (Please retain this Service Agreement as the only record of your coverage) What is covered under the Plan The Plan covers all parts, material, and labor required to perform the services described herein. The determination of whether and with what to repair or replace any covered parts is at the discretion of The Torrington Water Company (“Company”) Plan coverage includes paving of a driveway in the area of any driveway excavation, the replacement of any sidewalk sections that may have to be disturbed or excavated to make a repair, and the full loaming and seeding of lawn in area of repair to restore excavated area to a suitable condition that existed prior to excavation. Plan coverage does not include removal or replacement of trees. The final clean up where excavation occurred does not include the replacement of sod, shrubbery or mulch that were moved in order to repair a service leak or perform other work. In the event that such material must be moved to perform such work, the exposed area will be covered with grass seed. Coverage limit: The Standard Plan - $69.99 Plan provides up to $7,500 in annual, 12 month, protection The Premium Plan - $79.99 Plan provides up to $10,000 in annual, 12 month, protection Exclusions: What is NOT covered under the Plan The Plan specifically excludes service to the following: (a) any external water service line over 300 linear feet in length, regardless of where the leak may occur on the line; (b) main shut-off house valve; pressure reducing valve; booster pump; meter pit frame or cover; lawn or fire sprinkler systems; (c) repair or replace missing or broken curb boxes and covers, or raise or lower curb boxes, and the checking prior to any emergency service work on your water line to determine if a curb box and/or curb valve is in an inoperable condition; (d) any leaks inside the premises beyond the main shut-off valve in the house; (e) repair or replace water lines that are in a wetlands area or run under, over or through a body of water such as lake, river, stream, pond, ocean, swimming pool (whether above or below ground); (f) portions of a service line underneath concrete floors or patios; (g) any other part not specifically listed in this brochure under the description of the Plan; (h) equipment, including but not limited to service lines, damaged directly or indirectly as a result of you or any other party working on your property or in the vicinity of such service lines. This Plan does not cover any parts, material or labor required as a result of unusual circumstances, including but not limited to earthquake, aftershocks, volcanic eruption, landslide, flooding, hurricane, main break, or improperly installed pipes and