Social Work, Customer Service Managers'
Dedication to patients runs deep
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t the Myeloma Center, patients have more than just their physicians and nurses looking out for them. Harold Dean, clinical social work program manager, and Sonja Thornes, customer service manager, are integral parts of the patient care team. “My goal is to try to make our patients’ time at UAMS easier,” Dean said. He joined UAMS in 1988 and what is now the Winthrop P. Rockefeller Cancer Institute in 1993. “A cancer diagnosis can be so overwhelming on so many levels,” Dean said. “I hope my work provides patients with resources from emotional support to practical assistance that helps them feel empowered and better able to cope with their diagnosis and treatment.” Dean, who also serves as president of the Board of the Directors of the Association of Social Work Boards, credits his commitment to patient care to his early home life. 10
“My family placed value on trying to help others,” he said. “Serving others gives meaning to my life and enriches me personally.” In addition to being responsible for the daily operations of the Myeloma Center’s social work department, Dean meets with patients for their initial social work assessments. “Meeting new patients is one of the most enjoyable parts of my job,” he said. “I learn so much from our patients and they inspire me with their courage and resiliency.” He also coordinates his department’s presentation of the numerous special projects and events his department offers, ranging from holiday-themed gatherings for outpatients and those admitted to the hospital to educational programs focusing on both medical care and coping skills.
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