Frequently Asked Questions (FAQs

• Click “Create New Account”

Step 5:

You will be directed to your profile page, where you can do the following: • Update your phone numbers and addresses • Subscribe to zotALERT for important emergency communication from the UCI campus You may navigate to other sections by selecting from the “My Account” links at the left of the page.

Frequently Asked Questions (FAQs)

The information on my I-20 is incorrect! What do I do?

If your name, date of birth, citizenship, or any other information on your I-20 is incorrect, please email ImmigrationOfficials@ce.uci.edu immediately. You may also call the UCI DCE Student Services front desk at (949) 824-5414 and ask to speak with an immigration advisor.

I have followed the instructions, but I still cannot create my account. Who do I contact for help?

Please contact Student Services. The Student Services office is open Monday through Friday, 9:00am4:00pm, PST. You may call us M-Th at (949) 824-5414 or send an email to ip@ce.uci.edu.

Do I need to enter a Social Security number? I don’t have one.

Unless you are a U.S. citizen, this section should be blank.

What is my student ID number? Where can I find my student ID number?

Your student ID number is a pre-assigned 9-digit number that is unique to you. The number can be found at the top of your pre-arrival information email. If you have any questions about your student ID number, please contact Student Services at (949) 824-5414, or send an email to ip@ce.uci.edu.