Mentoring Program Graduation Program 2010

graduation ceremony JUNE 11, 2009 Developing Careers Through Guidance & Resources

class of

2009

Mentoring Program Graduation Ceremony JUNE 11, 2009

Welcome and Introduction

Richard Lee, Class of 2008

Multimedia Presentation

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Special Remarks

Sam J. Morabito Administative Vice Chancellor,

Presentation of Certificates

Program Participants

Testimonials from the Class of 2009

Janelle Baines & Gerald Flowers Yanci Bonilla Erik Butcher

Developing Team Member Careers Through Guidance and Resources

2008/09 Mentoring Teams

class of

2009

Janelle Baines - Covel Dining Jesse Alberti - OCH Maintenance

Jesus Manzo - UA North Grady Manning - University Apartments

Yanci Bonilla - UA South Hilary Crocker - Housing Services

Edna Monzon - De Neve Dining Luis Martinez - Dining Services

Diane Brown - Arrowhead Dining Craig St. Louis - Dining Services

Ariselda Ortiz - De Neve Dining Jill Sangermano-Sylvan - University Apartments

Erik Butcher - UA South Lee Walton - Campus Human Resources Transito Calderon - De Neve Dining Brenda Mayorga - UCLA Administration Ramon Cobian - UA South Sherrod Hastye - University Apartments Gerald Flowers - De Neve Dining Penny Menton- Transportation Services Rosa De Jaco - De Neve Dining Cheryl Simms - Office of Residential Life Gerardo Guzman - Rieber Housekeeping Jack Fleming - OCH Maintenance Luz Juarez - De Neve Dining Christine Loh - Marketing & Communications Rena Torres - Housing Administration Lois Kim - Dining Services Administration Jennifer Miller - Housing Services

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Rosanna Rodriguez - UCLA Catering Charles Wilcots - Dining Services Jose “Tony” Ruiz - UCLA Catering David Hernandez - OCH Access Control Carlos Sanchez - Hedrick Dining Otto Graham - University Apartments Jiahwa “Sunshine” Su - Bruin Café Deborah Henderson - UCLA Catering Joan Suh - Dining Services Central Office Danielle Bouton - Dining Services Allen Zhao - Bruin Café Rob Kadota - Office of Residential Life

Congratulations 2008/09 Mentoring Program Participants!

June 2009

Dear Colleagues: Thank you for making the Mentoring Program’s seventh year a great success! Twenty team members from throughout the Housing & Hospitality division participated as mentees in the 2008/09 program. An additional 100 staff members from across the Division contributed their time and expertise as mentors, advisers, coaches, and program coordinators.

When I attended some of the Program sessions, I heard participants speak about the highlights of this year’s program, including monthly workshops, field trips to H&HS facilities, and a retreat to UCLA’s Lake Arrowhead Conference Center. I’ve also heard a lot about the importance of the oneon-one sessions, where career goals and action plans were developed by each mentoring team. Activities often included training and on-site visits to areas within H&HS based on individual interests. I heard you even decorated cakes and ate them too, I hope!

I want to thank the Campus Human Resources Training and Development group for their efforts in helping shape this Program and facilitating a number of workshops and training sessions for the participants.

Congratulations to all of the mentoring teams for the successful completion of this Program. I wish all the mentees the very best as they pursue their professional goals!

Sincerely,

Pete Angelis Assistant Vice Chancellor UCLA Housing & Hospitality Services 3

2008/09 Mentoring Program Participant Biographies

class of

2009

On the following pages are brief biographies of this year’s Program participants.

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janelle baines

MENTEE

Janelle is currently a Food Service Worker with Covel Dining where she has worked for the past 5 years. She started at UCLA in 1999 as an usher for two years. She left the state and returned as a Meeting Room Services team member for a year before joining the staff at Covel Dining.

Janelle has enjoyed her one-on-one sessions with Jesse. “He has kept me going even when it was a little difficult to do,” she says. “He also makes me laugh with his work stories.”

With Jesse’s guidance Janelle learned to develop a resume and think about what she wants to do with her life. Says Janelle, “I want a career that fulfills my needs (to be heard and valued) and those of my family (financial support).”

Janelle says she rarely rests or takes time for herself, but when she does, she enjoys sleeping, watching movies with her kids and talking with her husband.

Of her life lessons, she says, “My mom and grandmother always said let your ‘yes’ be ‘yes’ and your ‘no’ be ‘no’--speak honestly. And ‘closed mouths don’t get fed.’ I thought my mom was talking about food. But as I got older I realize she meant generally in life that if I never speak up, I will never get what I want. At work, I voice my opinion honestly about how I feel. I like to be seen as a “good worker” by my co-workers and my manager. If I can do that, my life lessons have been well applied.”

jesse alberti

MENTOR

Jesse has had a very diverse career with H&HS. He started in 1999 at Crossroads Cafe as a Dining Manager and later moved up to a Senior Dining Manager position.

He has since been a Residential Hall Manager and is now a Food Service Mechanic Manager.

Jesse has enjoyed the Mentoring Program trips and the opportunity to pass along things he’s learned to help others. The Program has also taught him things he didn’t know about the organization. “Bruin Woods and UA were things I knew very little about,” says Jesse. “Also seeing the Mentoring Program from the inside has allowed me to better provide feedback to interested staff.”

In his free time, Jesse likes to play games and relax. He loves competition and creative thinking.

Jesse recalls a life lesson he got from his dad: “I was helping my dad once when I was about 12 or 13, and he smacked me in the head for having my hands in my pockets. ‘When you’re working with me, you keep your hands out of your pockets,’ he said. I didn’t get it that day. I was too stunned or scared to realize the wisdom of being ready to work when you’re at work versus being unavailable for work because you’re not prepared to receive it when it comes.”

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yanci bonilla

MENTEE

Yanci started working at UCLA as a temp in August 2006. Her second assignment was originally for three weeks at University Apartments South. The office was going through a transition and the receptionist position became available. The area manager asked her to apply. She did, and in April 2007, Yanci was hired as the receptionist of the University Apartments South Rental Office where she works today.

Of the Mentoring Program, Yanci says: “It has been something that I have been looking forward to since day one. I really enjoyed our trip to Lake Arrowhead. It gave me a chance to get to know the people I was going to be working with for nine months in a relaxed setting. I have learned a lot from the workshops, as well as from my mentor Hilary.”

“Speaking in public is one of my most dreaded fears,” she says. “With the help of my mentor, I have been able to take one step at a time outside of my comfort zone. I’ve also learned how to create a development plan so I can have a path to follow, and have learned how to present myself in an interview with a well written resume. My career goal is to become a successful manager for a UCLA department that helps the community.”

In her leisure time, Yanci enjoys traveling, especially to El Salvador to visit her great-grandmother. She also enjoys playing soccer, and spending time at the beach, pool or river.

As a child her grandmother taught her that she needed to treat others with the same respect she would like to be treated. “I apply this lesson when I meet new people either at work or in every day life,” she says.

hilary crocker

MENTOR

Hilary started working at UCLA as a Rental Coordinator in the UCLA Community Housing Office in 2005. She helped UCLA students, faculty, and staff find rental housing near the campus. She was promoted to Community Housing Supervisor and was recently promoted to Manager. In this new role, she manages the business of the Community Housing Office and coordinates outreach events for Housing Services.

Hilary has gotten a lot out of her participation in the Mentoring Program. She says, “I have enjoyed meeting all the Mentoring Program members. And I’ve appreciated learning about all the different areas of H&HS, but I especially enjoyed working with my mentee. Watching Yanci develop and grow has been a gift! I’ve also learned that career opportunities are endless! Especially at UCLA!” In her free time, Hilary enjoys spending time with friends and family. A native of Southern California, she loves the beach and the sunshine!

On important life lessons, Hilary says, “I come from a family of hard workers, some of whom are UCLA graduates! Early on I learned that working hard is important, but you have to make time for yourself, too. I thank my parents for teaching me this lesson.”

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diane brown

MENTEE

Diane works at the UCLA Lake Arrowhead Conference Center where she was hired in October 2005 as the Dining Room Supervisor.

The two things that she has enjoyed most about being part of the Mentoring Program was being “host” to everyone at the kick-off retreat held at LACC. She says, “It was great to share our beautiful facility with everyone and to show them what we do here.” The second thing she’s enjoyed most has been getting to know the people in the group and gaining a better understanding of campus operations.

“One of the things I have learned,” says Diane, “is that we are one big ‘family’ and that we all need each other to succeed. The Program has also helped me to refine my resume. My plans are to stay with UCLA until I retire and to continue to improve my skills and knowledge.”

In her leisure time, Diane enjoys gardening, decorating, spending time with family and friends, and working and playing with her two golden retrievers. She has plans to train one of them to become part of a therapy team to work with children.

Diane says her mom was her role model and hero. “She had a great work ethic, a good attitude, and a great sense of humor,” Diane recalls. “She inspired me to always be the best ‘me’ I can be.”

craig st. louis

MENTOR

Craig came to UCLA in November 2001 as Assistant Director of Dining Services and is currently the Associate Director of Dining Services.

Craig has worked in the Food Service Industry for more than 30 years. Starting as a young boy, he washed dishes, bussed tables, and later moved into cooking. By the age of 21 Craig was running his first restaurant as a chef. After years working as a chef for hotels in Sacramento, he worked up to becoming an executive chef at the prestigious Rancho Murrieta Country Club. Craig moved to L.A. in 1991 and took a position as Assistant Director, Food & Nutrition Service for Kaiser Foundation Hospital, and then spent a number of years in the contract management industry before coming to UCLA. Craig enjoys spending time on the golf course and with his family. In addition to seven other grandchildren, Craig and his wife are raising their 13-year-old granddaughter. He volunteers for a community based organization called Grandparents as Parents which helps relative caregivers who are raising at risk children.

Craig has enjoyed his time with Diane because he helped her develop a specific career path, and has also had the opportunity to “give back” to an industry that has provided him with many influential mentors.

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erik butcher

MENTEE

Erik is a Senior Accounts Payable Coordinator with University Apartments, a position he’s held for the past two years.

During his time in the Mentoring Program, Erik has enjoyed the group workshops.

“I find them to be informative, interactive, and someone always has something humorous to share,” says Erik. “On my journey to success, I have learned to be fully prepared for any situation, whether it is a sudden request for my résumé, or a quick elevator interview! I’m not boasting, but I really feel that I would be an asset to any department, based on my knowledge, skills and abilities!”

One of Erik’s career objectives is to become a Department Accounting Manager. He says, “I feel this position will provide me an opportunity to create new ways of cutting down expenses, enhancing employee development, and allowing me to use past experiences to demonstrate strong leadership skills.”

During the week, Erik likes to run, lift weights, golf, and read in his free time. On the weekends he enjoys hiking, mountain biking, and snowboarding.

Erik credits his grandfather, an ex-Marine who travelled the world and fought in WWII, Korea, and Vietnam, for teaching him an important life lesson: “Experience is the best teacher.” Explains Erik, “I am always open to instruction and to wisely explore new opportunities by seeking out or taking on new tasks. Each experience I encounter creates either an opportunity to achieve or fail – either way I am still challenged to learn!”

lee walton

MENTOR

Lee Walton’s career at UCLA spans almost 25 years. She helped start the first on-campus temporary service -- Instant Personnel Service (IPS). “It was a hugely successful program that eventually became self-supporting,” says Lee. She was also a Program Representative with the Career Opportunity Program. She left UCLA to work for Kaiser Permanente Medical Center as their first African-American Employment Manager, and was later promoted to Assistant Area Personnel Director/ EEO Coordinator and Trainer. Several years later, Lee returned to UCLA where she is currently a Staff Affirmative Action Consultant/Diversity Trainer/Spanish as a Second Language Program Coordinator.

“What I enjoy most about the Mentoring Program is that it exists!,” exclaims Lee. “I also enjoy the enthusiasm expressed by each participant, along with their willingness to learn, grow, and hone their skills! The mentoring component gives me an opportunity to share my experiences, whether positive or negative, with those eager to learn.”

Lee operates a publishing company (for first time authors), teaches classes, lectures to women’s groups, and writes. Says Lee, “I have several unpublished manuscripts--great children’s books or block-buster movies, I hope! I also love to walk my three dogs or drive them around in their very own car!”

“My glamorous grandmother, who always possessed this unique flair about her taught me to ‘always wear life like a loose garment, never let it pinch but fall gently at your feet!’,” says Lee. “I love her words and live by them daily. Never do I ever allow anyone or anything to pinch, upset, or unnerve me--life is really too short for that!”

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transito calderon

MENTEE

Transito started working at UCLA in 2003 as a casual food service worker. Two years later she became a full-time team member and has worked at the De Neve Dining ever since. She says, “I enjoy my job because I can interact with students, faculty, and staff and it gives me great satisfaction to see their happy faces (and happy tummies), saying ‘thank you for the food, it was really good.’”

The Mentoring Program has been extremely helpful to Transito, especially the workshops and activities, in which she says she learned so much. “The program has helped me realize that I should stay at UCLA and work hard to advance into a higher position. The most exciting part of the program was the trip to Lake Arrowhead because it is an amazing place. I also enjoy the activities and working with my mentor, Brenda. She has helped me a lot in my professional development and we have become good friends. My career goal is to become Assistant Manager, and someday Manager.”

In her free time, Transito likes to read, organize her house, listen to music, and visit family.

Transito was born in El Salvador and raised by her grandparents. She says, “Growing up they taught me to work hard, be honest, and respect others, which is the best advice that a parent can give to a child. And I continue to apply the same rule with my children.”

brenda mayorga

MENTOR

Brenda is manager of the UCLA Administration Computer Training Program. She says, “Since joining UCLA in 1999, I’ve had the most rewarding experiences while doing what I love--training.”

Brenda started her career at UCLA as a Training Coordinator and in 2001 was promoted to Computer Training Manager for Administration (aka, BAS/BFS/BE).

She manages training for an array of computer applications such as typing, Visio, and Photoshop.

In addition, in 2007, Angela Marciano started the H&HS GED Program, which Brenda currently coordinates as well.

“Training is my passion and motivating others to achieve professional advancement is extremely rewarding,” says Brenda. “Being a mentor gives me the opportunity to interact and network with fellow employees and be an influence in their professional development. I am honored to be part of a program that fosters learning opportunities and boosts intellectual growth.”

In her spare time, Brenda loves to travel, play golf when she can, attend sports events or watch them on TV (she is a big hockey and football fan). She’s a “foodie” and loves to cook--pairing wines with different cuisines is her specialty!

On her best life lessons, she says, “My parents instilled in me the values of working hard, being honest and responsible, and always treating others the way I like to be treated.”

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ramon cobian

MENTEE

Ramon has worked at UCLA for 19 years. He began at UCLA University Apartments in 1990 as a Senior Custodian and was promoted to a Facilities Worker in 2000.

Of the Mentoring Program, Ramon says, “I have enjoyed meeting new people from other departments. I loved the excellent trip to Arrowhead, and I have gained a lot from the one-on-one sessions with team members who have assisted me with my career development and goals. I have learned how to develop new work skills by taking additional classes and attending the mentoring training sessions. I have also learned how to write and create my resume and career development plan.”

Ramon would like to become a Facilities Mechanic, and is developing skills to become a Residential Mechanic with University Apartments.

Ramon enjoys doing home repairs and taking classes to improve his abiliites such as those to develop auto mechanic, electrical, welding, English, and computer skills. He also loves playing soccer in his spare time.

As a child, Ramon learned that hard work and sticking to his goals pays off in the end. He says, “My grandmother paid my way through college in Mexico and I feel she established in me my life long value of never giving up on anything I try to do--if I truly believe I can do it, I will do it in the end.”

sherrod hastye

MENTOR

Sherrod is currently a Facilities Manager with University Apartments Off-Campus Maintenance Services. Sherrod’s 22-year history with UCLA began as a dispatcher with Messenger Services. Since then, he’s held a number of management positions with UCLA Mail & Messenger Services (later UCLA Mail, Document, & Distribution) and UCLA Transit Operations.

“I’m proud and honored to have had the opportunity to participate in the Mentoring Program,” says Sherrod. “I have enjoyed the experience and received personal satisfaction through supporting and contributing to the professional development and growth of my mentee.”

Sherrod sees the Program as an opportunity to give back the skills, knowledge, and opportunities provided him during his UCLA career. He says, “The ultimate reward came through ‘paying forward’ my expertise to my mentee, Ramon Cobian, who has been committed to the pursuit of his personal and professional goals and aspirations.”

In his spare time, Sherrod participates in and assists with fitness training and the coordination of church and city basketball leagues.

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gerald flowers

MENTEE

Gerald started working at UCLA in November 2007 as a food service worker. He is currently a food service worker with De Neve Dining, but is working toward being promoted to Senior Food Service Worker or Assistant Cook.

Gerald says what he likes best about the Mentoring Program is the one-on-one time he spent with his mentor, Penny Menton. Says Gerald, “I have learned quite a bit from the program but the most important point that sticks out in my mind is to think things through thoughtfully and carefully before doing them.”

His career goal is to ultimately obtain a job within the music recording industry. In the meantime, Gerald says his immediate goal is to return to school to be “properly trained and educated for such a position.”

In his leisure time, Gerlald enjoys performing, singing, songwriting and cooking various types of food.

On an important life lesson, Gerald says, “I learned that you must enjoy life and what you are doing with it. The person who taught me this was a lady named Audrey who was my mentor when I was a child.”

penny menton

MENTOR

Penny is a manager at UCLA Transportation Services where she leads a Communications and Commuter Services team. They focus on developing and implementing innovative programs to provide alternative commuter options, enhancing marketing and public relations, increasing outreach programs through technology, ensuring compliance management, and continuously promoting organizational and employee growth and development.

Penny started her UCLA career 30 years ago with ASUCLA, first with BearWear, and later as a Store Operations Manager. She came to Transportation in 1981 to help plan UCLA’s traffic mitigation for the 1984 Los Angeles Summer Olympics. She says she was assured that it would only be a temporary commitment and would not interfere with her graduate studies at the UCLA Anderson School.

Penny is a UCLA Bruin through and through. She has a bachelor’s degree in political science and economics, a master’s degree in political science, and an M.B.A. in marketing & organizational development—all from UCLA. And as a lifelong learner, she is not done yet. Penny is currently applying for a PhD program.

Penny is a lifelong resident of Southern California and the San Gabriel Valley. She enjoys spending time with her family, dancing, cooking, reading, and traveling.

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rosa de jaco

MENTEE

Rosa is a Dining Service Worker with UCLA Dining Services. Says Rosa, “I’ve worked at UCLA for close to three years. I am responsible for assisting with food preparation, serving food to over 2,300 customers, and greeting customers with a smile.”

What Rosa has most enjoyed about the Mentoring program is the opportunity to explore her possibilities and learn more about what she needs to do to reach her goals. She also liked attending classes and exploring the Internet to learn what she needs to do to become a day care provider in the United States.

“My career goals,” she relates, “are to move up within the UCLA Dining Services organization and eventually be a day care provider and to teach and work with children again as I did in El Salvador. I would also like to improve my culinary and English skills.”

Rosa enjoys cooking, exploring new opportunities, teaching children, and spending time with family.

cheryl simms

MENTOR

Cheryl is the Associate Director of the Office of Residential Life. “I’ve worked at UCLA for 24 years,” says Cheryl. “When I began my journey at UCLA in 1985 my position was newly created. Some of my responsibilities include financial management and budget oversight, central administration, academics support, and program services and support. I supervise and oversee the central office support staff, the program support staff, the Faculty-in-Residence Program, academic classes, and the general policies and procedures as it relates to programming.”

Of the Mentoring Program, Cheryl says, “I’ve enjoyed getting to know people outside of my department and in a greater depth than I can do during a typical work week. I also enjoyed the Lake Arrowhead experience as it gave me an opportunity to learn more about the Mentoring Program and my mentee.

Because of my family circumstances this year, I wish I could have devoted more time to Rosa. Rosa is a hard worker with lots of dreams and aspirations and I know she will attain her goals one day.”

Cheryl is an ardent soap opera fan who likes jazz, good food, sporting events (particularly pro football, college football, and basketball), and spending time with family and friends.

The life lesson she learned as a child from her parents and grandparents is to “enjoy each day and smell the roses along the way, for tomorrow is not promised to you.”

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gerardo guzman

MENTEE

Gerardo started working at UCLA in the summer of 1997 as a custodian. He was later promoted to lead custodian, a position he held until 2002. He left to live on the East Coast for three years, and upon returning to California in 2005 decided to come back to UCLA (his “other family”) to continue his career as housekeeping supervisor where he’s been ever since.

About the Mentoring Program, Gerardo says, “I have enjoyed the interactions with all the mentors and mentees during the workshops that we have had. I also very much enjoyed the trip to Lake Arrowhead. Some of the things I have learned from the program are how to improve my resume, networking skills, and how to prepare for an interview. The trips I have taken have been very educational and have helped open my mind to the many opportunities UCLA has to offer. But the best thing about the program is the one-on-one time with my mentor and the people that he introduced me to. They all helped me start my education to achieve my goal, which is to become a firefighter, and to continue working with UCLA.” In his leisure time, Gerardo likes to run, travel, and spend quality time with his family.

“The most important life lesson I have learned is from my father,” says Gerardo. “He taught me that if you work hard and in all aspects of your life, you can achieve anything.”

jack fleming

MENTOR

Jack started at UCLA Extension in Operations. “I got my foot in the door at UA South Maintenance as a Supervisor,” says Jack. “I then worked my way up to Assistant Maintenance Manager and then Maintenance Manager. I transferred onto campus as a Special Projects Manager, then became Maintenance Manager, and now Field Operations Manager.”

“The Mentoring Program has been a great opportnunity to work with people who I might not normally interact with,” relates Jack. “It always feels good to feel like you have make a difference in someone life or career goals.”

In his leisure time, Jack enjoys travel. Thailand, Laos, Cambodia, Japan, Alaska, and Mexico are just some of the places He has visited. Says Jack, “Driving up the East Coast looking for lighthouses, or driving down the West Coast on Route 1, it doesn’t matter where, I’m good to go.”

Jack relates his life lesson: “Find a way to do what you love doing and you’ll be good at it. If you can get paid for it, even better. My first real job was taking care of gardens and greenhouses. My second job was fixing up rundown apartment buildings and working with the police to clean up bad neighborhoods. Look where that got me!”

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luz juarez

MENTEE

Luz started working in 2004 as a food service worker at De Neve Dining. In 2007, she was promoted to Senior Food Service Worker, the position she holds today.

“What I’ve enjoyed most about the Mentoring Program,” says Luz, “is the trip to Lake Arrowhead and how we were all treated.”

Luz appreciates the advice her mentors have given her during the program. “I enjoyed how they explained everything about the program and helped me find different ways to get my goal,” says Luz. She also has “learned how to push myself to be a better employee and person and also how to create my resume and practice my interviewing skills.”

Luz’s career goal is to become a chef. Says Luz, “I want to learn all the skills related to the kitchen like culinary, bakery, and commissary skills.”

In her free time, Luz enjoys spending time with her family—especially her two grandchildren.

“As a child,” says Luz, “I was taught by my grandparents how to respect others, have manners, and be responsible. This has helped me get through life and obtain the type of jobs that I seek. It helps me daily at work, too.”

christine kubo loh

CO-MENTOR

Chris has been part of the H&HS Marketing & Communications team for about ten years. Her “elevator speech” goes like this: “I work in UCLA H&HS as a communications designer. My goal is to help our managers get people excited about their services and programs. I write, edit, and design pieces aimed at getting customers to use our products and services or staff to participate in our programs. What I really love about my job is helping people benefit from all H&HS has to offer.”

Prior to coming to H&HS, Chris worked as a director’s assistant with UCLA Contracts & Grants, was an editor with a management association in Washington, D.C., and had her own editing and design business.

This is Chris’ first year in the Mentoring Program, but she has helped publicize the program since its beginnings. “It was great to participate as a mentor this year. Even though I had to bow out mid-way due to health issues, I enjoyed the time I spent with Luz. She’s been an inspiration to me with her determination and positive attitude. I have no doubt she will accomplish her goals in the very near future.”

Away from work, Chris is an accomplished “foodie.” She enjoys cooking, trying new restaurants with her husband, collecting specialty cookbooks, and going on food tours. Her favorite ways to burn off calories are to go ballroom dancing and play Wii Fit with her boys.

“My parents and teachers taught me that each person has a unique mix of God-given talents and abilities,” says Chris. “Our job throughout life is to find out what we’re ‘meant to do’ and to develop our potential to the fullest. When we do that, we’re happy and do great things for 14 ourselves and others. I think that’s what the Mentoring Program is truly all about.”

rena torres

CO-MENTOR

Rena has worked in H&HS for 12 years. She started in 1997 as a Marketing Coordinator in Marketing & Communications, then moved to Housing Administration in 1999 to the Office of the Assistant Vice Chancellor. She graciously stepped in to co-mentor Luz when Chris needed to cut back her participation in the Mentoring Program.

“It is personally gratifying to see a mentee grow and become more confident and then to see them graduate from the program,” says Rena. “Getting to connect with people and know a little bit about them, their struggles, their accomplishments, their dreams, is really what I enjoy most about the Program.”

Having been both a mentor and mentee, Rena has learned that mentorship is like any other relationship. She explains: “It takes effort, determination, patience, open communication, and the willingness of both parties to make it work. And, hopefully, the mentor relationship will live past graduation.

I continue to seek out my 2006 mentor, Chef Pigozzi, for advice and culinary tips. He gave me the best piece of advice when I was struggling to figure out how I was going to achieve my goal of attending culinary school. His advice changed my thinking and put me on a path I had not even thought to explore. It was a small mentor moment, but it taught me to ‘Think BIG!’ (as he likes to say). I have now completed my second year in the culinary arts department at Glendale Community College.”

In her leisure time, Rena has a full plate. “I recently got two Shi-huahau (Shitzu and Chihuahua) puppies, so I spend a lot of time right now teaching them the basics. I’m a dog novice, so I’m not sure who is training whom. I also love hanging out with my family and enjoy walking, participating in cultural and civic activities, and exploring the many ethnic communities that make up L.A.”

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lois kim

MENTEE

Lois is the administrative assistant for the Associate Director of Dining Services, Charles Wilcots. Says Lois, “I have continued in the same position for two and a half years, but I have taken on new assignments and tasks that were not initially part of the job. I credit much of my personal and professional growth from the work and the people I have encountered here at H&HS.” Of the Mentoring Program, Lois says, “I enjoy the monthly workshops because they’re a small reminder of what I need to do for the future. It makes me more proactive in planning the steps to reach my ultimate goal of an accounting career without making it a task. One of the most important things I have learned is to learn. I have made the decision to enrich my life and to become knowledgeable in everything I can.”

Lois loves spending time with her daughter—watching football or Disney classics, shopping, reading, and enjoying their favorite foods. Says Lois, “I have a significant other who I want to see grow up and not regret missing out on the big and little moments of her life.”

Some of Lois’ most important life lessons have come from experience. “I think the most growing up I have ever done and my biggest life lesson is having my daughter,” says Lois. “It changed me from being a pre-adult who didn’t take any responsibilities to becoming an adult who has a new perspective on life.”

Lois relates her philosophy, “Sometimes life throws you some amazing passes that get you the touchdown, and sometimes even when you play it right, you get sacked. But, I know now to get up and keep pushing, first down by first down, touch down by touch down until I win my game.”

jennifer miller

MENTOR

Jennifer began her career at UCLA in May 1988 as a Cashier in Student Health after working for several years in the private sector for a grocery chain. In November 1989, she joined the Cashier Office in Housing Services. During Jennifer’s 19 ½ years in Housing Services she has held a variety of positions including Collection Representative, Special Project Coordinator for the Assistant Director of Housing, Data Entry Assistant, Assistant Director’s Special Projects Coordinator, and finally, her current position as Accounting Services Manager. During her years with Housing Services, Jennifer has gained a thorough knowledge of the processes within the department’s units, and she is more than willing to share her knowledge with all.

Jennifer has enjoyed the knowledge she has gained from Mentoring Program workshops on other areas within H&HS. Her favorite was the brown bag session with UCLA Catering and Commissary/ Bakery. She also values meeting H&HS team members in settings other than in the office.

Outside of work, Jennifer enjoys spending time with her family, going to the movies, and taking family vacations.

As a child, Jennifer learned from her grandfather excellent work values as she saw how he rarely ever missed an unplanned day off from work. She also learned the importance of dependability on the job and in all aspects of life.

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jesus manzo

MENTEE

Jesus began his carrer at UCLA nine years ago as a Casual Mail Carrier for UCLA Extension. After nine months, he transfered to UCLA Catering where he worked for nine more months as a Delivery Driver. He later accepted a Senior Custodian position at University Apartments where he worked for two years. In 2004, he was promoted to Facilities Worker, a position he held for two years. In 2006, he received a second promotion to his curent position as a Facilities Mechanic – Electrical.

Jesus says, “I have enjoyed every single moment of the H&HS Mentoring Program. It has been a rewarding and pleasant experience to learn from our monthly workshops. The best part of the program has been getting to meet people from other departments and our trip to Lake Arrowhead. I have learned about opportunities this university has to offer and how to make use of all the different resources and networks available.”

“I have always been a determined and ambitious individual, and I know that through hard work and dedication to my job I will one day be an Electrician. I have not only obtained different certificates, but I continue to educate myself--one never stops learning.

In his free time, Jesus enjoys spending time with his family, savoring different types of foods, and traveling.

One important life lesson Jesus learned from his grandmother: “She told me that in life not everyone will approve of you for one reason or another. Those who approve of you will always be there for you, and those who don’t, you can do without. I apply that viewpoint to both my work life and my everyday life.”

grady manning

MENTEE

Grady has been employed with UCLA for the past 19 years. The first position he held was Building Maintenance Worker, then Facility Mechanic, and now Resident Mechanic with University Apartments. During this time, he has performed a broad range of maintenance duties including troubleshooting and repairing major appliances; working on plumbing, electrical, and HVAC systems; painting and carpentry; managing inventories; and preparing plans for projects.

Grady has enjoyed the Mentoring Program. He says, “The workshops were informative and gave me an opportunity to interact with others—this is important to success. The one-on-one sessions have allowed me to listen and understand another person’s perspective—the idea that there are ‘two sides to every coin’.”

As a child, Grady was taught by his parents to be focused, honest, and to always apply himself to whatever he was doing. He says, “They told me that I should always remember to never give up and to hold on to my spirituality. God always has a plan for you.”

During his leisure time, Grady enjoys doing community service and drag racing.

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edna monzon

MENTEE

Edna is a Food Service Worker at De Neve Dining. She started in 1999 at Hedrick Hall as a part-time Food Service Worker. She worked there for about four years before being transferred to De Neve Dining.

Of the Mentoring Program, Edna says, “I enjoyed a lot of the activities—especially the workshops and meeting with my mentor. He has helped me a lot during our one-to-one-sessions.”

Participating in the Program has helped Edna’s confidence. She says, “I feel I learned how to be more comfortable when it comes to speaking in front of a group, and how to be more professional during interviews and around other people in general.”

Edna’s goal is to find a job as a Medical Assistant and to be better prepared for future opportunities.

She says her most important life lesson is: “I learned that you should always listen to your parents because they say things for a reason and they only want the best for you.”

In her free time, Edna enjoys spending time with her family and kids.

luis martinez

MENTOR

Luis started at UCLA Dining as a student in 1986. In 1991, he joined the management team, was promoted to Senior Dining Services Manager in 1995, Principal Food Service Manager in 1999, and now serves as Area Manager.

“I have enjoyed observing the mentees develop in their professional growth and the confidence they gain,” Luis says. “It’s great being part a program that allows team members to reach their potential. I’ve learned that with a little bit of encouragement and guidance, people will discover the hidden talents that they possess.”

When not at UCLA, Luis works as a substitute teacher. He explains, “I accidentally stumbled on this while volunteering at a local elementary school and the teachers recommended me to the principal. I enjoy working with children. I may not be able to change the world, but if I can influence one child to pursue higher education, then I have done my job.”

One of the greatest influences in his life has been his grandmother. She once told him that he should not let life take advantage of him; rather he should take advantage of life. “I apply this lesson to everything I do. My grandmother is 96 years old and still going strong” Luis says.

Luis enjoys spending time with his family and making the most of each day. “Recently, I volunteered to help coach my son’s baseball team,” he says. “I also enjoy helping my wife plan PTA events.”

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ariselda ortiz

MENTEE

Ariselda began her career with UCLA in 1999 as a Cashier at Rieber Dining Hall. In 2003 she began working in De Neve Dining Services in the granary, where she prepares breakfast, fruits, and desserts for approximately 2,000 students and staff daily.

“The best part of the Mentoring Program,” says Ariselda, “was the beginning trip to Lake Arrowhead where we got to know our mentors and the other mentees. I find the workshops to be informative and beneficial, and I enjoy working independently with my mentor.”

“This program forces me to continue working on my objectives and helps me to improve my skills to obtain my goals. I will be obtaining my GED in English and will continue to pursue my high school diploma. I would like to obtain a position in administration where I can use my knowledge of computers and my customer service.”

In her free time, Ariselda likes to travel with her family and friends. She also likes to run for exercise and to read different styles of books.

Ariselda says of her best life lesson, “I learned from my childhood to be honest and to tell the truth. If I tell the truth I will receive all that I want and need.”

jill sangermano-sylvan

MENTOR

Jill graduated from UCLA in 1972 with a degree in Romance Literature and a specialty in Italian Literature. She recalls, “Since I had worked in food service to put myself though college, I continued in food service management for 25 years and also had a catering business. I continued my education to receive certifications in bookkeeping and counseling, and I am a licensed California Department of Real Estate Salesperson specializing in property management.”

In August 2005, Jill returned to UCLA as a supervisor for University Apartments South. “I am now the Area Manager for University Apartments South where my experience and training in business management, real estate law, property management, counseling, and bookkeeping have all come together in a position that I truly enjoy,” she says. “I even get to converse in Italian with a few of our tenants!”

Of the Mentoring Program, Jill says, “I’ve particularly enjoyed Marsha Coutin’s classes, as she helps the mentees clarify their objectives. This has been a benefit to both mentee and mentor.”

In her leisure time, Jill enjoys playing golf. “It is a game I can play with others, but ultimately it’s just me and that little ball,” says Jill. “I also volunteer with the Mayor’s Literacy Program teaching reading and with Beit T’Shuvah as a counselor.”

Jill says, “Don’t let others tell you what ‘best’ should be, because only you know what you can do best. I was very ill as a child and learned that my accomplishments were mine alone. If I can go to bed each night saying ‘I’ve done my best,’ that’s all the Universe can ask of me.”

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rosanna rodriguez

MENTEE

Rosanna began her career as a participant at the UCLA Externship Program in 2006. After finishing the program she applied for a career position in the bakery department. Wanting to gain more knowledge in the culinary field she sought an opportunity that was available in the UCLA Catering Department, and was later promoted to Assistant Cook.

Though she has enjoyed all aspects of the Mentorin Program, Rosanna most enjoyed the trip to Lake Arrowhead. About the Program she says, “It is rewarding on both a professional and personal level.”

She learned a lot of information through the workshops which gave her the opportunity to interact with others important to her success.

Rosanna has learned how to create a developmental plan, cover letter, and fine tune her resume. She has also learned that the true value of networking will help her learn more about other professions and enhancing her communication skills. Her goal is to enroll in college and earn an associates degree.

In her spare time, Rosanna enjoys spending time with family and friends.

A lesson that Rosanna has learned is: “With hard work and dedication you can achieve anything and overcome obstacles in your way.”

charles wilcots

MENTOR

Charles is currently the Associate Director of Budgets & Information for UCLA Dining Services and has worked over 12 years for this organization. He brings to UCLA more than 20 years of experience in food service management from both the private and public sectors.

Of the Mentoring Program Charles says, “There is no greater feeling of satisfaction than giving back what you have learned and watching others grow. One aim and objective of the Program is to develop and train broad-minded individuals who can recognize the wholeness of things and who are seeking developmental skills and opportunities within the H&HS organization. It is important to continue to encourage individuals to participate in all opportunities that are available.”

As a young individual, Charles’ parents taught him that leadership is a very personal quality. He says, “It doesn’t mean you have to lead a large group. It doesn’t mean you have to be an individual that’s always in charge. It means you have to act upon your values and principles.”

During his leisure time, Charles enjoys reading anything by author John Grisham, mountain biking, and advising a college fraternity.

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jose “tony” ruiz

MENTEE

Tony began working for H&HS in March 2007 as an Auto Equipment Operator with UCLA Catering.

What he has enjoyed most about the Mentoring Program are the workshops, the trip to Lake Arrowhead, and job shadowing. During the Program, Tony says he has learned about his potential and ways to develop his career.

Tony’s goal is to take advantage of career opportunities available to him and to move up in his field at UCLA. Away from work, Tony enjoys working on his cars and playing with his daughter.

Tony’s favorite life lesson: “Only you can measure your limits.”

david hernandez

MENTOR

David started at UCLA in June 2005 as a Facilities Mechanic for On-Campus Housing Maintenance. Within one year he was transferred to the HVAC Department as a Heating, Ventilation, Air Conditioning Mechanic. Since June 2007, David has been an Assistant Manager for the On-Campus Housing Access Control Department.

This is David’s third year with the Mentoring Program. He’s been a mentee, served in the role of “Big Brother” for this last year’s mentees, and is now a mentor. He says, “I have come to realize that this Program is the cornerstone of professional development for the majority of our staff. I truly enjoy watching our staff receive the tools they need to succeed in the professional world, and I have learned that the potential of a person is measured by his or her willingness to learn.”

One life lesson important to David comes from his service as a Marine—the night before his first deployment to Iraq. He recalls, “My platoon was being briefed by our sergeant who said, ‘Everyone wants to be a Marine, but very few are prepared to do what a Marine does.’ I interpreted that to mean that a lot of people talk about doing something, but few prepare themselves to do it. From then on I have made an effort to prepare myself professionally to succeed instead of just talking about it.”

In his leisure time, David enjoys running, riding his motorcycle, and reading.

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carlos sachez

MENTEE

Carlos has worked for UCLA Dining Services since 1991. He says, “Each of my 18 years has been characterized by positive change and personal growth.”

Since working at UCLA, the Mentoring Program has been a highlight for Carlos. “It’s helped me develop great networking skills that will be of great use in the future, while at the same time it allowed me to grow into a strong leader,” he says. “The program has offered me many learning experiences, the most important has been being able to learn how to access resources available to help my professional career develop.”

“My career goals have definitely changed and grown since I began the program. Now I look forward to managing my own business, and becoming economically independent. Becoming self-dependent will ultimately allow me to do the things I love to do the most--spend time with my friends and family.”

Carlos says that the Mentoring Program has been like a strong role model in his life. He explains, “It has reinforced the idea that hard work and a education are the only means to success. Continuing to work hard has definitely paid off at this point, and I look forward to a brighter future as I apply the learning skills I’ve learned from the Program to my personal life and career.“

otto graham

MENTOR

Otto started working at family student housing off-campus apartments in October 1981 as a casual custodial worker. Today is a field operations manager with University Apartments.

Otto says he’s enjoyed just about everything that the Mentoring Program has offered this year. During the Program he learned that everyone has something they can teach to others.

Otto is an inventor and during his time away from work, he says he “loves to create things to help others.” This is an important life lesson he learned from Cassius Paxton—a retired employee with 29 years of service who used to tell Otto: “Always take the time to help someone else.”

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jiahwa “sunshine” su

MENTEE

Sunshine currently works as a Food Service Worker at Bruin Café. Of her career she says: “I was a bartender for about 14 years and I decided to change my career. I saw an ad for food service workers at UCLA and it immediately got my attention. I applied and was hired in September 2006 to work in Bruin Café. I work from 6:45 p.m. to 3:15 a.m—not exactly the best schedule, but I really enjoy meeting the students and making smoothies for them.”

Sunshine greatly enjoyed the Mentoring Program trip to Lake Arrowhead. “I’ve never been in the mountains,” she says. “It was great meeting everyone in the Program and it was a good time for me and my mentor, Debbie, to really get to know each other. I learned a lot from my conversations with my mentor about having patience and knowing when and how to talk to my supervisors about my plans and goals.”

Sunshine’s immediate goal at UCLA is to become a Senior Food Service worker. She would also like to improve her English so she can consider other career options.

Sunshine loves to garden. She says, “I currently have a garden full of roses and vegetables. I grow cabbage, squash, rapini, bell peppers, and the most beautiful and colorful roses. I also volunteer with Meals on Wheels. I have been doing that for about one month and I thoroughly enjoy it.”

On her best life lesson: “My mom tried to teach me to not talk too much. I’m still learning how and when to speak appropriately because my emotions sometimes get the best of me. I’ve been practicing listening and trying to learn new things constantly. I work on it every day.”

deborah henderson

MENTOR

Debbie started working at UCLA four years ago as a Catering Sales Manager for UCLA Catering. Before that, she worked in the catering and event industry for more than 15 years in Director of Catering positions with Loyola Marymount University and CSU Fresno. Two years ago she had the opportunity to take on a new role as the Manager of Catering Sales and Meeting Room Services. Says Debbie, “It has been an exciting adventure and I have thoroughly enjoyed my new position.”

Of the Mentoring Program, Debbie says: “I enjoyed meeting new faces from all parts of our division.

It has been a wonderful experience to help one another to achieve goals. It’s been a wild ride being Sunshine’s mentor. She is a handful, but there couldn’t have been a better mentee/mentor match.

One thing I’ve observed during the Program is that everyone has a dream or a goal, however small it might be. Daring to say it out loud takes courage, but it’s so important.”

Away from work, Debbie loves to “hang out with my husband and my two babies (dachshunds) Roscoe and Oscar.” She also loves to go to the beach, shop, read, and go on road trips.

On important life lessons, she says, “My mom always told me: ‘Not everyone is like you Debbie.’

I couldn’t quite put my finger on what that really meant. I just knew she would say that whenever I complained about someone at school not doing their share of a project or not being on the same page as me for some reason. Basically she meant that not everyone has the same agenda. Throughout my career, that has shown itself more often than not so they have been words to live by.”

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joan suh

MENTEE

Joan is an Administrative Assistant III with the Dining Services Central Office. Of her career, she relates: “It was 2006. I was graduating from UCLA and was on my way to pick up my last paycheck for the summer job I had at Bruin Camp as a counselor when I saw the sign ‘Job Fair’ in the Covel Dining Hall. To a graduating student, a free meal, a medical/dental benefit package, and $10/hour was very temping. I applied for the position and started as a food service worker at night while taking some classes during the day. After 4 months, I was transferred to DSCO as a temporary helper, and a few months later, the manager offered me my current position.”

Joan has loved the Mentoring Program workshops and her meetings with her mentor, Danielle. She says, “My favorite part was the beginning of the workshops when all the mentees shared their activities or developments since our last meeting—it always motivated me to do more about my development and I gathered great ideas how to get there by listening to other mentees. I also learned that there are countless people who are willing to help you achieve your goals-—All we needed to do was to ask.”

In her leisure time, Joan enjoys yoga. “Ever since a co-worker introduced me to yoga, it’s become one thing that I enjoy the most in my free time,” she says.

On her best life lesson, Joan recalls: “When I was young, a wise person once said to me that life is a constant learning experience in which everyday provides opportunities for you to learn more. What you make of your life is up to you.”

danielle bouton

MENTOR

Danielle has worked at UCLA since November 2007. She is currently the Principal Dining Services Manager at De Neve Dining.

What she has enjoyed most about the Mentoring Program is her one-on-one sessions with her mentee, Joan. “It has been very interesting and fun to watch the process she has gone through in organizing her thoughts and motivations to determine a path for her career,” says Danielle.

During the Program, Danielle says she has learned that chosen goals and paths are not always right in front of us or easy to pinpoint. “It takes an ability to really look inside of yourself and figure out what truly makes you happy and that you enjoy doing,” she explains. “Also its very helpful to have others in your life who you can bounce ideas off of to help you figure out your own future potential.”

During her leisure time, Danielle’s favorite thing to is to hang out with her three month old daughter, Rosalie. “She has brought so much light and fun to my life,” says Danielle. “I could literally just sit and watch her smile, and enjoy every second of it. She is my joy. And then of course, when she lets me, I like to catch up on my DVR recordings.”

Danielle credits her mom for important life lessons: “My mother was a single mom, as I am. At an early age, I had to be strong and independent. She taught me to believe in myself and the decisions I make, but also that it was okay to make mistakes as long as you learn from them.”

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allen zhao

MENTEE

Allen started as a student employee working in Rieber Dining during his sophomore year in 2005. Within two years, he was promoted to student supervisor at Hedrick Residential Restaurant and Bruin Café. Ever since he graduated in 2007, he has been an Assistant Food Service Manger at Bruin Café, Puzzles, and Covel Residential Restaurant.

The best aspects of the Mentoring Program for Allen have been time with his mentor and Marsha’s workshops. Says Allen, “Rob has given me good suggestions on how to achieve my career goals, how to polish my resume, how to articulate better, and how to take advantage of the resources available to me. The workshops I remembered the most were about our board of directors-people I seek support from, and the one about ways to achieve career goals by moving laterally. I had never thought advancing my career laterally was an option. Marsha’s workshops helped me to understand that there are many ways to achieve my career goals and that I am not reaching goals by myself, but with people from my board of directors. My career goal is to lead the on-campus residential services to exceed the quality of services that other colleges provide and even surpass the quality of services that highly rated restaurants provide.”

In his leisure time, Allen likes to play video games and follow his favorite teams either online or on television.

When he was little, Allen recalls his mother always telling him not to give up: “When I didn’t do well after a midterm, I always tried my best on the final to achieve the grade I wanted. This quote has worked throughout my academic years, and I know it will guide me through my career.“

rob kadota

MENTOR

Rob is the Assistant Director, Office of Residential Life. Says Rob, “I’ve worked at UCLA for close to 19 years. I was hired as the first Area Coordinator for the department and helped open Sunset Village in the early ‘90s. Besides supervising Resident Directors, I support our department’s efforts around construction mitigation, emergency response planning, community service and partnerships, and sustainability.”

Of the Mentoring Program, Rob says, “I’ve enjoyed the opportunity to get to know people outside of my department and in a greater depth than I can do in a typical work week. I’ve also enjoyed the opportunity to meet and guide my mentee. Allen is hard working, bright, positive, and committed so I know he’s going to go far in life.”

Away from work, Rob is very involved with family and community. “I’m a parent of two teenage daughters and am actively engaged in my neighborhood,” relates Rob. “I serve as the chair of the local neighborhood council, am a volunteer red cross instructor, serve on the Westside YMCA Board of Directors, and am working with others to launch a Mar Vista Chamber of Commerce. Our family grows vegetables in a community garden. We have lots of dogs, two parakeets and just starting a chicken coop in our backyard.”

Rob’s favorite words of wisdon: “Be committed and thoughtful but don’t take yourself too seriously.

Be able to laugh at yourself.”

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angela marciano

PROGRAM DIRECTOR

Angela Marciano is the H&HS Director of Organizational Planning, Performance, and Development and director of the Mentoring Program. She has worked at UCLA for 31 years, starting as a student employee in Rieber dining. When she graduated in 1980, Angela began her career as an Assistant Food Manager. She left for a short time after the 1984 Olympics to work for a corporate food service company, but decided during this time that she missed the potential of UCLA. She has been with H&HS ever since.

While there are many aspects of the Mentoring Program that are special to Angela, one of her favorites is the “mingle game” played each year at the Arrowhead retreat. Angela sees the game as a wonderful analogy for life and the Mentoring Program. She says, “People are apprehensive at first and then when they gain confidence and understand the process, they can see themselves achieving the goal. Folks become more competitive and focused on their own success. They develop strategies to put them in the best position to win. At the end of the game, everyone is smiling and engaged and even more committed to applying new strategies next time an opportunity presents itself.”

Her favorite life lesson? Angela says, “Both my parents were fond of saying: ‘I never said life was fair.’ As a kid, I didn’t understand why this was so and thought surely I could change this. As I grew older, I realized they were right. Life is what it is. All you can do is focus on the kind of person you want to be, work hard, and respect others. And in the end, that’s enough.”

In her leisure time, Angela enjoys eating out, traveling, and watching sporting events. She says, “I really like watching my favorite teams when they do well...but not so much when they don’t.”

felicia caldwell

PROGRAM COORDINATOR

Felicia has been with H&HS for more than 11 years and has taken advantage of the resources and opportunities available to her to accomplish her career goals. She began working at H&HS in 1996 as a Food Service Manager at Hedrick Hall. After a year she moved to Meeting Room Services as a Manager and was later promoted to Senior Meeting Room Manager. After eight years, Felicia moved on to H&HS HR and Payroll Service Center. She became a Special Projects Manager with a variety of responsibilities to provide quality customer service to team members and guests.

Her passion and experience in photography has provided her with the opportunity to change careers and join the H&HS Marketing & Communications team in the position of Photographer & Special Projects.

Felicia has an MBA in Business Administration and a Masters in Information Systems from the University of Phoenix. She is a graduate of the H&HS Mentoring Program 2006/2007 and Leadership Development Program 2007/2008.

Of the Mentoring Program, Felicia says, “I really enjoy working as a program coordinator and assisting the participants and workshop facilitators to provide professional development skills to our team members. I was a mentee in the program in 2006/07, and the experience provided me with networking opportunities and tools and resources I continue to use to develop my career. I really enjoy networking and exchanging ideas with the mentees and mentors. I continue to strive towards my goals and developing ways to contribute to the future leaders of H&HS.” 26

samantha chan

PROGRAM COORDINATOR

Samantha is the Director of H&HS Conferences, Catering, & Marketing. She started in Conference Services as a Conference Coordinator/Sales Manager in 1995 and was promoted to Conference Manager in 1998. In 2005, she became the Director of Sales & New Business Development for H&HS and was promoted to her current position in March 2007.

Of the Mentoring Program, Sam says she enjoys meeting team members from different parts of H&HS with whom she does not get the chance to regularly interact. She is amazed at how dedicated and loyal these team members are to H&HS. “I am humbled by their experiences and enthusiasm to make a difference,” she says. “It is this type of initiative that makes strong leaders and I’m glad to be a part of a program that recognizes, promotes, and fosters such growth.”

Sam’s inspiration comes from her grandmother. “She always said, ‘Turn that frown upside down,’” recalls Sam. “I carry that simple statement with me at work – always trying to look for the positive in any situation and making others laugh and smile. I recently came across another simple phrase that I try to emulate daily: “Do what you like; like what you do.”

In her leisure time, Sam enjoys watching sports, primarily basketball and football. She also takes great pleasure in spending time with her son, Eric, as he makes his way in the world with all his adventures and activities.

alex macias

PROGRAM COORDINATOR

Alex’s UCLA career began in 1993 when he joined Dining Services as a student and was assigned to the “new” residential restaurant in Sunset Village. Shortly thereafter, he was promoted to Student Supervisor and a few years later, he accepted the offer of Assistant Manager. Since that time, Alex has moved up the Dining Services ranks and is now Area Manager. His tour of duty with Dining includes every restaurant except Hedrick.

About the Mentoring Program, Alex says, “Aside from the wonderful workshops and sessions, and the great friendships that I’ve developed, I have enjoyed bearing witness to the fulfillment of mentee goals. The Program’s members are very diverse, yet there exists a commonality—their desire to grow.”

Alex values having learned the meaning of hard work, commitment, respect, and humility from his parents.

Of his leisure time, he says, “I’m fortunate that my children still enjoy spending time with their dad, and I take advantage by spending as much time with them as possible.”

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joanne mcgill

PROGRAM COORDINATOR

Joanne is the Assistant Director, Business Services for UCLA Dining Services. She started at UCLA in 1987 as a Food Service Manager for Rieber Dining. A year later, she moved to the Data Processing Office where she served as the FoodPro Coordinator. In 1996, when H&HS restructured, she became Manager of the Dining Services Central Office (DSCO). Her main responsibilities include managing the Accounts Payable, Payroll/Personnel, Training, Recruitment, and Nutrition Education programs for Dining Services. Joanne says, “I love my job because I get to work on many different types of projects— including Employee Wellness and the Mentoring Program.”

The most enjoyable event of the Mentoring Program for Joanne is the graduation ceremony. She says, “It is great to see all the mentees and mentors stand proudly on stage and share the journey throughout the year. I have the privilege of being on the interview committee. I get to hear the mentees express what they hope to learn if they are accepted to the Program, and then at graduation I get to hear about their accomplishments. I have been involved with this program since the first year it was launched, and I am continually impressed by our team members’ abilities, desires, and commitment to improve.”

During her free time, Joanne enjoys reading books and spending time outdoors with her family.

Joanne’s father was a great example for her as she was growing up. She says he taught her to always work hard, be honest, do her best, and treat others with respect and fairness.

ramona givings

“BIG SISTER”

Ramona started working for H&HS at De Neve Dining in Fall 2003. She is currently a Food Service Worker at Rendezvous, where she was part of the opening team in Spring 2006.

Ramona is a graduate of the Mentoring Program Class of 2005/06. She is a “Big Sister” for the past three years and loves being a part of the Program. Ramona’s favorite part of the Program is the interaction with colleagues and the management team. She enjoys participating in all the events, and likes to learn something new with every encounter. Ramona is always encouraging new team members to apply for the Program. In April 2009, Ramona was pleased to present the Mentoring Program to Chancellor Block on his visit to Housing.

Ramona spends her free time with her family. They like to have family talks, cook, dance, and watch movies together. She is also planning to continue her education. While attending this year’s Education & Career Development Fair, she won a UNEX class in the raffle and says she is busily deciding what class to take this summer.

Ramona’s life lesson came from her grandmother. She used to say, “Never worry about something you can’t do anything about! If you can do something about it, do it. If not, give it to God.”

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christopher mc math

“BIG BROTHER”

Christopher began his career at H&HS in 1995 in Dining Services. He was promoted a year later to Senior Custodian, then in 1996 to Maintenance, and in February 2007 received a promotion to Facilities Mechanic.

Christopher says, “When I was a Mentor in 2006/07, I helped my mentee believe in herself and her potential to grow, become successful, and apply for future promotions here at UCLA and any future employer.”

He has learned what it takes to be a successful mentor and friend to all Program participants, past and present. Christopher says, “By having been both mentee and mentor, I have a feel for the entire process. It gives me a great feeling to see the smiles on the mentees’ faces when you’ve encouraged them to reach their potential and participated in their professional development.”

In his free time, Christopher watches sports, is a video gamer, and is the “the best parent and role model to his children.”

Life has taught him that to be successful you have to be determined, work hard, and believe in yourself in order for others to believe in you.

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Mentoring Program Alumni CLASS of 2007/08

Siriwan Chivacharoen & Lori Vogelgesang Catalina Escobedo & Michelle Wellington Louise (De Shore) Karatas & Jack Gibbons Richard Lee & Charles Wilcots Evelyn Lopez & Alfred Nam Julian Lopez & Juan Alvarado Miguel Lopez & Sherrod Hastye Samira Makarem & Teresa Diaz Grady Manning & Hank Knapp Caroline Morales& Stephen Florence

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Hilaria Pe単a & Brian Good Linda Phe & Charli Wong Alexander Ramirez & Jeff Berman Sandra Ramirez, Frank Montana, & Geri Sena Jose Sarmiento & Jeff Hall Manuel Tobar & Junji Toshima William Zavalza & Javier Ayala Alicia Zeyala & Craig St. Louis

Mentoring Program Alumni CLASS of 2006/07

Javier Bautista & Josue Cruz Brennis Branche & Leslie Dean Felicia Caldwell & Susan Swarts Elizabeth Campos & Stella Sharky Antonio Centeno & Shirley Wong Odette De La Torre & Alex Macias Ibrahim Duyayan & Jack Gibbons Daniel Fernandez & Gladys Johnson Francisco Garcia & Sherrod Hastye Marleny Gutierrez & Luis Martinez Bernice Harris & Michelle Wellington David Hernandez & Dan Batliwalla

Suzanne Jett & Eric Rollerson Frank Le Doux & Nina Purtell Ortence Middleton& Kay Boles Jayantha Rillagodage & Juan Alvarado Arminda Romero & Claudia Saldana Timothy Rose & Armando Escobar James Selah & Roger Pigozzi Kevin Tabuchi & Junji Toshima Tenicia Williams & Christopher McMath James Woods & Keiichi Ono

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mentoring program alumni

CONTINUED

CLASS OF 2005/06

Martha Alejandre & Mila Priadilnikova Glenis Alvarado & Michelle Wellington Luisa Colbourne & Gladys Johnson Juan Estrella & Jason Walley Blanca Ferman & Luis Martinez Veronica Garibaldi & Tony Perrone Ramona Givings & Suasan Swarts Greg Hatanaka & Josue Cruz Terra Helmer & Kelley Whelan

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Ely Molina & Connie Foster Ricardo Morales & Jeff Hall Brenda Ordaz & Jack Gibbons Valeriano Perez & Charles Wilcotts Albert Rodriguez & Eleonor Villaver Alex Salvador & Marco Rios Guillermo Sandoval & Rick Sendele Rena Torres & Roger Pigozzi

mentoring program alumni

CONTINUED

CLASS OF 2004/05

Arturo Alvarez & Charles Wilcotts Sameh Beshara & Alex Macias Zaki Bishay & Calvin Farr Richard Edwards & Frank Montana Winnie Chia, Joanne Williams/ Stella Sharky Ernesto Guerrero & Brian Good Jaron Quetel & Jeff Hall

Rosa Quintanilla & Rena Torres Omar Rivera & Jan Gonzales Jose Sanchez & Carisa Narvaez Gilma Vaona, Samantha Chan/ Eleonor Villaver Myra Wooten & Shirley Wong Jose Luis Saravia & Barbara Wilson

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mentoring program alumni

CONTINUED

CLASS OF 2003/04

Alfonso Acosta & Calvin Farr Manuel Ayala & Rena Torres Jamie Bauer & Frank Montana Gerardo Carranza & Andre Young Enrique Castro & Ray Garcen Pamala Chavez & Eleonor Villaver Alexandra Collins & Rachel Guerra Miguel Garcia & Luis Martinez

34

Roberto Ibarra & Michelle Arguello Jacek Majewski & Brandon Williams Esther Marquez & Joanne McGill Kumari Reed & Carisa Narvaez Phillip Reis & Jeff Hall Luz Roman & Alex Macias Joy Williams & Nina Purtell Nikki Williams & Joanne Williams

mentoring program alumni

CONTINUED

CLASS OF 2002/03

Juan Alvarado & Joanne McGill Javier Ayala & Hassan Ghamlouch Guillermo Farias & Jeff Hall Jose Lara & Jan Gonzales Norberto Llamas & Luis Martinez

Monique McClendon & Samantha Chan Christopher McMath & Ken MacKenzie Sylvia Perez & Joanne Williams Mila Priadilnikova & Regis Mesko Tonia Ridgeway & Rachel Guerra/Dan Les

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Special Memories

class of

2009