Patient Handbook

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EACH ADVERTISEMENT IN THIS GUIDE DOES NOT CONSTITUTE A GUARANTEE, ENDORSEMENT OR RECOMMENDATION OF THE PRODUCTS, SERVICES OR PROPRIETORS OF SUCH PRODUCTS AND/OR SERVICES APPEARING IN SUCH ADVERTISEMENT.

EACH ADVERTISEMENT IN THIS GUIDE DOES NOT CONSTITUTE A GUARANTEE, ENDORSEMENT OR RECOMMENDATION OF THE PRODUCTS, SERVICES OR PROPRIETORS OF SUCH PRODUCTS AND/OR SERVICES APPEARING IN SUCH ADVERTISEMENT.

EACH ADVERTISEMENT IN THIS GUIDE DOES NOT CONSTITUTE A GUARANTEE, ENDORSEMENT OR RECOMMENDATION OF THE PRODUCTS, SERVICES OR PROPRIETORS OF SUCH PRODUCTS AND/OR SERVICES APPEARING IN SUCH ADVERTISEMENT.

University of Illinois Hospital

Table of Contents Welcome from the VPHA, CMO, CNO........................................................2 About University of Illinois Hospital ............................................................4 Mission, Vision and Values ...............................................................................4 Services for Persons with Special Needs .................................................5 As Our Guest Patient Safety.................................................................................................6 Concerns...........................................................................................................6 Your Rights as a Patient ....................................................................................7 Your Responsibilities as a Patient.................................................................9 Your Care Medical Staff ...................................................................................................9 Nursing Staff...................................................................................................9 Others ................................................................................................................9 Television and Telephone .......................................................................10 Patient Education Channel ..................................................................... 11 Smoke-Free Policy...................................................................................... 11 Cell-Phone Policy ........................................................................................ 11 Meals.................................................................................................................. 11 Snack Service ................................................................................................ 11 Visitors General Visiting Hours ............................................................................. 12 Visitor Regulations .................................................................................... 12 Dining ............................................................................................................... 13 Patient Services Gift Shop and Florist ................................................................................ 13 Parking ............................................................................................................ 13 Wireless Internet Access ........................................................................ 13 Pay Telephones ........................................................................................... 13 Patient and Family Resources Pastoral Care ................................................................................................ 14 Newman Center .......................................................................................... 14 Social Work Services ................................................................................ 15 Financial Case Management Unit ....................................................... 15 Guest Services ............................................................................................. 16 Visitor Accommodations ........................................................................ 16 Your Hospital Bill Notification Concerning Out-of-Network Providers ................. 17 Advance Directives ............................................................................................ 17 Discharge................................................................................................................ 17 Medical Record Inquiries ........................................................................ 18 Ways You Can Help Volunteers ...................................................................................................... 18 Grateful Patient ........................................................................................... 18 Clinics in the Community ....................................................................... 19 Important Information Phone Numbers .........................................................................................20 Pharmacy Locations ................................................................................20 Directions ....................................................................................................... 21 Your Feedback ............................................................................................ 21

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University of Illinois Hospital

A Welcome Message from Joe G.N. “Skip� Garcia, MD Vice President for Health Affairs I am pleased to welcome you to the University of Illinois Hospital. As part of the University of Illinois Hospital & Health Sciences System, the UI Hospital works closely with our seven health science colleges to provide the most up-to-date research, treatments, and patient care. By combining these resources, our dedicated healthcare professionals and support staff are able to provide personalized care that is focused on the unique needs of each individual patient. On behalf of the entire University of Illinois Hospital & Health Sciences System, I thank you for choosing the University of Illinois Hospital. We look forward to being a positive part of your healthcare experience.

A Message from Bryan Becker, MD Associate Vice President for Professional Practice & Chief Medical Officer I would like to take a moment to welcome you to the University of Illinois Hospital. Here at the UI Hospital our goal is to provide world-class care to all patients and deliver the best possible outcomes and experiences. Our interdisciplinary professionals work together to provide the highest quality, personalized care. This team based approach helps the UI Hospital offer a compassionate and respectful environment for all our patients and their family members. The information inside this brochure is meant to help you and your visitors understand your care and the many services available to assist you during your stay.

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University of Illinois Hospital

A Message from Jan Spunt Chief Nursing Officer Every day we touch the lives of patients, their families and the many healthcare disciplines learning on our campus. As part of an academic medical center, we play a key role in the mission of clinical practice, education and research. While we welcome ever-changing technology, individual respect and compassion remain at the core of our practice. We deliver the highest standards of nursing care through evidence-based practice, shared leadership and sensitivity to the uniqueness of each patient and their family. In choosing the University of Illinois Hospital for your care, we believe you have chosen the best.

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University of Illinois Hospital

About University of Illinois Hospital University of Illinois Hospital has been changing medicine for the benefit of the people of Illinois and beyond since 1859.

’ =c` W\RWdWRcOZWhSR ObbS\bW]\ b] ^ObWS\ba O\R ZSORW\U SRUS clinical trials to find a cure for diabetes have helped make the University of Illinois Hospital’s Diabetes department one of the best in the nation. This accomplishment is featured in U.S. News & World Report’s Best Hospitals in America issue.

Â’ ;]`S \Se ^VgaWQWO\a SO`\ bVSW` [SRWQOZ RSU`SSa VS`S bVO\ Ob any other medical school in the country. That includes one out of every 6 physicians currently practicing in Illinois.

Â’ 4]` # gSO`a bVS 7ZZW\]Wa 3gS O\R 3O` 7\Âż`[O`g VOa PSS\ leading the way in treating the most difficult and complex ophthalmology cases. Today, ophthalmologists from across the country consider our ophthalmology specialists to be the most skilled in their fields and the most qualified for reviewing and treating complex medical conditions.

’ /b bVS C\WdS`aWbg ]T 7ZZW\]Wa 6]a^WbOZ eS O`S dS`g ^`]cR b] have so many of our physicians included in the America’s Top Doctors™ and The Best Doctors in America™ lists. As part of a major research university, our physicians are pursuing advancements in diabetes, stroke prevention, maternal-fetal medicine, robotic surgery, organ transplants, diagnostic imaging and much more. Many of our physicians are also participating in clinical trials that may benefit you or a family member.

Mission, Vision and Values Our Mission: The mission of the University of Illinois Hospital & Health Sciences System is to leverage our unique combination of clinical care, health sciences education and biomedical research in providing high quality, cost effective healthcare for the people of the State of Illinois and delivering personalized medicine that addresses racial and ethnic health disparities in the communities we serve. Our Values: The University of Illinois Hospital values its patients, employees and community. Integrity - We respect the dignity and worth of everyone by maintaining the highest degree of ethical and moral conduct.

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University of Illinois Hospital

Innovation - We welcome change because it provides the opportunity for students to learn, faculty to conduct research and staff to improve our organization and the communities we serve. Service Excellence - We are courteous and responsive to the needs of our patients and customers and strive to exceed their expectations. Safety - We earn the public’s trust by fostering an environment dedicated to the safety of our patients, staff and guests. Accountability - We are responsible for achieving organizational results by maximizing our human, financial and material resources.

Services for Persons with Special Needs The University of Illinois Hospital is committed to meeting your communication needs. Please notify your nurse or guest services if you have needs related to language, vision, hearing or cognitive impairment. Services and/or communication tools will be provided at no expense. ’ 7T g]c VOdS RWT¿QcZbg a^SOYW\U 3\UZWaV ^ZSOaS OaY g]c` \c`aS T]` O\ interpreter. ’ AW bWS\S RW¿QcZbORSa VOPZO\R] 7\UZ{a TOd]` RS ^SRW`ZS O ac S\TS`[S`O ^]` c\ W\b{`^`SbS ’ 8S SZW \WS [„eWah ^] O\UWSZaYc b] ^]^`] ae]XO ^WSZSU\WO`YS ] tłumacza. If you need American Sign Language assistance please ask your nurse for an interpreter.

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University of Illinois Hospital

As Our Guest Patient Safety To offer the highest quality of care, we want you to know that your safety is a priority. The University of Illinois Hospital promotes patient involvement in their care and encourages you to SPEAK UP ™ on the following:

’ Speak up if you have questions or concerns. If you still don’t understand, ask again. It’s your body and you have a right to know.

’ Pay attention to the care you get. Always make sure you’re getting the right treatments and medicines by the right healthcare professionals. Don’t assume anything.

Â’ Educate yourself about your illness. Learn about the medical tests you get and your treatment plan.

Â’ Ask a trusted family member or friend to be your advocate (advisor or supporter).

Â’ Know what medicines you take and why you take them. Medicine errors are the most common healthcare mistakes.

Â’ Use a hospital, clinic, surgery center, or other type of healthcare organization that has been carefully checked out. 4]` SfO[^ZS BVS 8]W\b 1][[WaaW]\ dWaWba V]a^WbOZa b] aSS WT bVSg O`S [SSbW\U BVS 8]W\b 1][[WaaW]\¸a _cOZWbg abO\RO`Ra

Â’ Participate in all decisions about your treatment. You are the center of the healthcare team.

The single best way to control hospital infections is by hand washing. You have the right to SPEAK UP and ask any member of our team to wash their hands. Concerns If you have a question, concern, or safety issue, please let your physician or nurse know. If your issues are not resolved, please contact the Patient Representative (Monday through Friday, from 9 AM to 5 PM) at (312)355-0101 or hospital administration at (312)996-3900. We are committed to helping you address such issues.

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University of Illinois Hospital

Your Rights as a Patient While you are a patient at the Hospital, you have the right to:

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Â’ 1]\aS\b b] ]` `STcaS b`SOb[S\b Oa ^S`[WbbSR Pg ZOe throughout your hospital stay. If you refuse a recommended b`SOb[S\b g]c eWZZ `SQSWdS ]bVS` \SSRSR O\R OdOWZOPZS QO`S) your religious beliefs and practices will be respected as they OTTSQb g]c` [SRWQOZ b`SOb[S\b)

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Â’ /QQSaa O\R `SdWSe g]c` [SRWQOZ `SQ]`Ra eWbVW\ O `SOa]\OPZS time frame and to have the information explained, except when `Sab`WQbSR Pg ZOe)

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7

University of Illinois Hospital

Â’ 1]\aS\b ]` RSQZW\S b] bOYS ^O`b W\ `SaSO`QV OTTSQbW\U g]c` care. If you choose not to take part, you will receive the most STTSQbWdS QO`S bVS V]a^WbOZ ]bVS`eWaS ^`]dWRSa)

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Â’ 0S W\T]`[SR ]T 6]a^WbOZ `cZSa O\R ^`OQbWQSa bVOb OTTSQb g]c O\R g]c` b`SOb[S\b O\R OP]cb QVO`USa O\R ^Og[S\b [SbV]Ra)

Â’ 4WZS O T]`[OZ U`WSdO\QS ]\ WaacSa `SZObW\U b] ^ObWS\b `WUVba if a complaint was not resolved to your satisfaction. For grievance procedure information, contact the Department of Guest services for inpatient issues at (312)996-3610 or the Ambulatory Services Administration for outpatient issues at (312)996-7157. For Privacy issues (HIPAA), please call the Privacy Officer at (312)355-5650. For Compliance issues, please call the Compliance Hotline at (866)665-4296. Patients may also file a complaint with the Illinois Department of Public Health (IDPH) at: Illinois Department of Public Health #!# ESab 8STTS`a]\ Ab`SSb Springfield, Illinois 62761 (312)814-2793

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University of Illinois Hospital

Your Responsibilities as a Patient 8cab Oa eS VOdS `Sa^]\aWPWZWbWSa b] g]c g]c VOdS `Sa^]\aWPWZWbWSa b] bVS Hospital. Specifically, you are responsible for:

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Â’ >`]dWRW\U OQQc`ObS W\T]`[ObW]\ O\R ]` e]`YW\U eWbV bVS 6]a^WbOZ b] O``O\US ^Og[S\b T]` aS`dWQSa `S\RS`SR)

Â’ @SQ]U\WhW\U bVS STTSQb ]T ZWTSabgZS ]\ g]c` ^S`a]\OZ VSOZbV

Your Care In our efforts to provide high quality care and meet our University mission of teaching and research, there are groups of care providers at your bedside. Medical Staff Your care will be supervised by an attending physician. Your physician will order examinations, tests and medications on your behalf. The attending physician is supported by fellows and residents who are licensed physicians. Nursing Staff The director of patient care services has overall responsibility for patient care activities in the unit. A registered nurse (RN) is responsible for the daily management of your care. Other personnel who will help with your care include licensed practical nurses (LPNs) and nursing technicians working under the RN’s supervision. Others Physical therapists, radiologists and other care providers are here to assist in your recovery. In addition, security, housekeeping, food service workers and other staff members work to make your stay as safe and comfortable as possible.

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University of Illinois Hospital

Television and Telephone There are telephones in all patient rooms. TDD Phones are available upon request. All patient rooms are equipped with televisions that you may use at no charge. TV CHANNEL 2 3 4 5 6 7 8 9 10 11 ! 23 " 25

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26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 "

Description TV Description of Channel CHANNEL of Channel CBS - WBBM 43 A&E NBC - WMAQ 44 FOOD ABC - WLS 45 E! FOX - WFLD 46 FOX MOVIE WGN 47 LIFETIME MNT - WPWR 48 LIFETIME MOVIE WICU 49 OXYGEN WWME 50 TRAVEL PBS - WYIN 51 TV LAND PBS - WTTW 52 TV ONE /H/ E=19 #! E3 B;= EA<A #" 075 B3< <3BE=@9 TFT - WMFT 55 COMCAST SPORTS C<7 E50= #$ <4: <3BE=@9 CNN 57 On-Demand Education HEADLINE 58 On-Demand Education CNN 59 On-Demand Education FOX NEWS 60 On-Demand Education CNBC 61 On-Demand Education WEATHER 62 Newborn (English) TBS Mother-Baby Unit Only USA 63 Newborn (Spanish) FX Mother-Baby Unit Only TNT 64 Patient Channel DISCOVERY 66 MUSIC (XM Satellite) LEARNING 67 MUSIC (XM Satellite) AMC ANIMAL PLANET NATIONAL GEOGRAPHIC ABC FAMILY DISNEY CARTOON <7193:=23=<

University of Illinois Hospital

Patient Education Channel We encourage you to take utilize the education provided on the Patient Education Channel. This educational programing is available 24 hours a day, 7 days a week at no charge. In addition, the Newborn Channel is available on our postpartum unit. The program listings are included in this guide. Channel 62: Newborn Channel—English (Mother-Baby Unit Only) Channel 63: Newborn Channel—Spanish (Mother-Baby Unit Only) Channel 64: Patient Education Channel Smoke-Free Policy In keeping with our mission of having the welfare of the patient as a primary concern at all times, smoking is not permitted at the Hospital or within 15 feet of any entrances or exits. Cell Phone Policy The University of Illinois Hospital is cell phone friendly. You may use personal cell phones in the Hospital and Outpatient Care areas, except for the Neonatal Intensive Care and the Outpatient MRI Center. Meals You are welcome to select a variety of nutritious foods from the menu ^`SaQ`WPSR Pg g]c` ^VgaWQWO\ 9]aVS` O\R dSUSbO`WO\ [SOZa O`S OZa] available. Meals are usually brought to patients’ rooms on the following schedule: Breakfast: 7 AM – 10 AM Lunch: 11 PM – 3 PM Dinner: 4:30 PM – 7:30 PM Snack Service Patients are offered a selective menu, and they are asked to please circle their choices and return the menu on the food tray or give it to a nurse or diet technician. To reach the diet office, please call ext. 63646 from your room phone.

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University of Illinois Hospital

Visitors General Visiting Hours Visitation by family members, friends, or other support individuals during your stay is encouraged. The hospital maintains a flexible approach to visitation with general visiting regulations to support your medical needs, as well as the rights and safety of others. 11 AM – 8:30 PM Surgicenter (3300): 6:30 AM – 5:30 PM Visitor Regulations ’ >ZSOaS ab]^ Pg bVS W\T]`[ObW]\ RSaY W\ bVS [OW\ Z]PPg b] ]PbOW\ a pass. ’ ;cab eSO` Qc``S\b dWaWb]` ^Oaa Ob OZZ bW[Sa >Oaa aV]cZR PS e]`\ on your outermost garment above your waist. ’ /US `Sab`WQbW]\a [Og O^^Zg ’ ^S`a]\a Ob O bW[S T]` SOQV c\Wb NOTE: IN THE INTEREST OF PATIENT AND STAFF SAFETY, INDIVIDUALS WHO ARE ILL OR HAVE BEEN EXPOSED TO A COMMUNICABLE DISEASE MAY NOT BE PERMITTED ON UNITS.

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University of Illinois Hospital

Dining Visitors may dine in our hospital’s cafeteria during the following hours: Cafeteria Mon-Friday Breakfast: 6:30 AM – 10 AM Limited Menu:10 AM - 10:45 AM Lunch: 10:45 AM – 2 PM Limited Menu: 2 PM – 3:45 PM Dinner: 3:45 PM – 7 PM

Sat, Sun, and Holidays Breakfast: 7 AM – 10 AM Limited Menu: 10 AM – 10:45 AM Lunch: 10:45 AM – 2 PM Limited Menu: 2 PM – 3:45 PM Dinner: 3:45 PM – 6 PM

Vending machines are available 24-7. Jive ‘N’ Java is open 24 hours a day.

Patient Services Gift Shop and Florist Magazines, flowers, gifts and personal care items may be purchased in the Gift Shop, located in the hospital’s lobby. Hours are: Weekdays:

8 AM – 6 PM

Weekends:

11 AM – 3 PM

For more information, call (312)996-3791 Parking Patient/visitor parking facilities, including disabled parking, are available at 1100 South Wood St. and 915 South Paulina St. For additional information, please call the Parking Services Office at (312)413-5800. For weekly parking at a reduced rate, please contact the Department of Guest Services at (312)996-3610, Monday through Friday, from 9 AM – 5 PM. Wireless Internet Access Wireless service is available throughout the hospital at no charge. Complimentary login information is provided at the Hospital’s information desk or by calling (312)996-WIFI. Pay Telephones For your convenience, payphones are located on the first floor in the Hospital’s lobby

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University of Illinois Hospital

Patient and Family Resources Pastoral Care Chaplains are here to provide comfort and support when you need it. Upon request, we will also contact your religious/spiritual leader for you. To reach a chaplain, please contact Pastoral Care from any hospital telephone at extension 6-0296, Monday through Friday, 9 AM to 5 PM. After 5 PM and on weekends and holidays, please call the operator and ask for the on-call Chaplain at pager 5477. When calling from outside the hospital, dial (312)355-4000 and ask the operator to page the on-call Chaplain at pager 5477. The hospital meditation room is located in room 1140 on the first floor near the visitor elevators. It is open to the public from 6 AM to 9 PM, daily. Newman Center BVS 8]V\ >OcZ 77 <Se[O\ 1S\bS` P`WRUSa bVS C\WdS`aWbg ]T 7ZZW\]Wa Ob Chicago and the Church, as a living example of Catholic belief and service. The Newman Center convenes a conversation with all facets of Christian values, social justice and ethics in order to nurture the next US\S`ObW]\ ]T QWdWQ O\R 1Vc`QV ZSORS`a BVS 8]V\ >OcZ 77 <Se[O\ 1S\bS` provides a Catholic community in which all faiths are welcome. Center Hours Sunday: Mon – Thur: Friday: Location: Telephone:

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10:30 AM – 8:30 PM 8:30 AM – 9 PM 8:30 AM – 5 PM 700 S. Morgan (312)226-1880

University of Illinois Hospital

Mass Times - West Student Center West, Room. 5, Basement Daily: 12:35 PM (Monday – Friday) (During the academic year when classes are in session) Location: 828 S. Wolcott Telephone: (312)226-1880 Social Work Services Social work services are available to assist with your needs at home, provide supportive services, advocate for community resources, financial assistance or placement for medical needs. Staff members are available to meet during admission or during clinical visits by asking a medical staff member to call (312)996-0293. Financial Case Management Unit We assist patients with financial benefits by applying for:

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University of Illinois Hospital

Guest Services The Guest Services Department is a resource available to all patients and their families for help in a number of ways. Guests Services can be contacted Monday through Friday, from 9 AM to 5 PM at (312)996-3610. Here are a few of the needs Guest Services can meet:

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Â’ 1][[S\ba Q][^ZOW\ba O\R Q]\QS`\a aV]cZR PS `S^]`bSR b] Guest Services.

Visitor Accommodations Information about overnight accommodations or hotels near the hospital is available through the Department of Guest Services at (312)996-3610, Monday through Friday from 9 AM to 5 PM. The IMD Guest House Foundation exists to provide affordable and secure accommodations and a supportive environment for families of patients receiving inpatient treatment. The guest house is located only 2 blocks away in the Illinois Medical District. The IMD Guest House is open 24 hours a day, 7 days a week, 365 days a year, and each person or family is provided comfortable, affordable accommodations for as long as they need. Please contact Guest Services for more information.

Your Hospital Bill

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Your hospital bill includes charges for the care you received. You may also receive separate bills from physicians and other providers involved in your care. If you have questions regarding your bill, please contact our Billing Customer Service Department by phone at (312)996-1000. You may also visit our secure billing website, uillinoismedcenter.org, or email us at billinfo@uic.edu. If you prefer to discuss your bill in person, you are welcome to meet with our customer service staff from 8:30 AM to 4:30 PM, Monday through Friday. Our billing office is located at 809 S. Marshfield Avenue, 9th Floor, Chicago, Il 60612. You may be eligible for financial assistance under the terms and conditions the hospital offers to qualified patients. For more information, please contact a Financial Counselor at (312)413-7621.

University of Illinois Hospital

Notification Concerning Out-of-Network Providers Under the Fair Patient Billing Act, the University of Illinois Hospital must notify you of the following:

Â’ /a O ^ObWS\b g]c [Og `SQSWdS aS^O`ObS PWZZa T]` aS`dWQSa provided by healthcare professionals affiliated with the University of Illinois Hospital.

Â’ A][S V]a^WbOZ abOTT [S[PS`a [Og \]b PS ^O`bWQW^ObW\U providers in the same insurance plans and networks as the University of Illinois Hospital.

Â’ G]c [Og VOdS U`SObS` Âż\O\QWOZ `Sa^]\aWPWZWbg T]` aS`dWQSa provided by healthcare professionals at the University of Illinois Hospital who are not under contract with your healthcare plan.

Â’ /\g _cSabW]\a bVOb g]c [Og VOdS OP]cb g]c` W\ac`O\QS coverage or benefit levels should be directed to your healthcare plan and/or certificate of coverage.

Advance Directives A patient’s right to make informed decisions regarding care includes the right to make informed decisions about their care, including the development of their plan of care, medical and surgical interventions, pain management, patient care issues and discharge planning. A patient may wish to delegate such decision-making to a specific person requiring an advance directive. An advance directive refers to detailed instructions about the patient’s medical care in the event that he/ she becomes unable to communicate for himself/herself. An advance directive may take the form of a living will or a medical power of attorney. Social Workers can assist in this process. Please contact the Health Social Work Department at (312)996-0293.

Discharge We have enjoyed taking care of you and trust that your stay with us has met your expectations. Our goal is to transition you home or to the next place of care by 11 AM. Our Discharge Planners are available to help with your needs and referrals. We thank you for choosing the University of Illinois Hospital and wish you well. Before you leave, make sure you have:

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Â’ /\ OQQc`ObS Q]^g ]T g]c` [SRWQObW]\ ZWab O\R `SdWSeSR bVWa ZWab with a member of your healthcare team. 17

University of Illinois Hospital

Â’ ;ORS O``O\US[S\ba T]` b`O\a^]`bObW]\

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Medical Record Inquiries In order to receive copies of your medical records, please complete a valid Authorization To Release Health Information Form and return it with the appropriate fees. You can either download the form from our website or obtain it by contacting the Health Information Management Department at (312)996-6830 (Hours of Operation: 8:00 AM-4:30 PM, Monday through Friday). Please note: Processing fees, as defined by Illinois State Laws, may apply.

Ways You Can Help Volunteers Volunteers provide services to patients and their families in many areas of our Hospital. For more information regarding volunteer services, please call (312)355-4325. Grateful Patient The University of Illinois Hospital’s Grateful Patient program encourages all patients and their families who have had a positive experience at our

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University of Illinois Hospital

facilities to become more involved with our mission to change medicine, for good. Patients and their supportive families are important advocates for the ground-breaking care provided, and they help transform the face ]T [SRWQW\S 8]W\ ca W\ PcWZRW\U O VSOZbVWS` Q][[c\Wbg Clinics in the Community The University of Illinois Hospital-Mile Square Health Center (UIH-MSHC) provides comprehensive healthcare services to the residents of the Chicagoland area at multiple locations throughout the city. Visit hospital. uillinois.edu/milesquare for more information. It all started with an exceptional idea — to provide quality healthcare to people on Chicago’s Near West Side. Since 1967, UIH-Mile Square has been doing just that, and over the decades, has expanded its services throughout Chicago. Today, Mile Square provides a range of medical, dental, mental health and social services to more than 17,600 individuals every year, regardless of their ability to pay. As a part of the University of Illinois Hospital since 1990, Mile Square also provides its patients with access to one of the most prominent academic medical centers in the country. Some of the best trained physicians, nurses, certified nurse midwives and pharmacists provide patient care — all dedicated to changing medicine for good.

Â’ ;]ab W\ac`O\QS ]` \] W\ac`O\QS OQQS^bSR

Â’ ;SRWQOWR ;SRWQO`S OQQS^bSR

Â’ AZWRW\U TSS aQOZS

19

University of Illinois Hospital

Important Information The main telephone number for University of Illinois Hospital is (312)996-7000. When calling from within the hospital, you can reach any number by dialing the last 5 digits. Admissions Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (312)996-0341 Gift Shop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (312)996-3791 Guest Services/Patient Representative . . . . . . . . . . . . . . . . . . (312)996-3610 Interpreter Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (312)996-3610 Parking Services Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (312)413-5800 Pastoral Care/Chaplain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (312)996-0296 Patient Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (312)996-1000 Patient Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (312)996-9634 Social Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (312)996-0293 Volunteer Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (312)355-4325 Police . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (312)413-9327 Pharmacy Locations Wood Street Pharmacy (312)996-6887 Taylor Street/EEI Pharmacy (312)996-6540 Outpatient Care Center Pharmacy (312)996-9058 University Village Pharmacy (312)355-2345 Oncology Clinic Pharmacy (312)996-6985 Dermatology Clinic Pharmacy (312)996-8675

20

University of Illinois Hospital

Directions The University of Illinois Hospital is located just west of downtown Chicago on Taylor Street between Ashland Ave. and Damen Ave. The Hospital can be reached easily from the Eisenhower Expressway (I-290). Ample parking is available. The Hospital can also be accessed via the CTA Pink Line (Polk Street stop) or Blue Line (Illinois Medical District stop). Your Feedback is Welcome We hope this guide was helpful during your stay at the University of Illinois Hospital. We welcome your feedback. Please forward recommendations to patienteducationcommittee@uic.edu.

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University of Illinois Hospital

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University of Illinois Hospital

Questions for My Doctor ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________

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University of Illinois Hospital

Questions for My Doctor ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________

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HAWKEYE’S

Bar & Grill

ESTABLISHED 1987

Hawkeye’s Bar & Grill is located in the heart of the historic Little Italy district in Chicago. We offer food, fun, drink and an exciting party atmosphere. Monday .35 cent Wings* Tuesday $1 Burgers* Wednesday 1/2 Price Pizzas* *Specials valid after 3pm

Catch your favorite sporting event on our 22 Hi-Def Televisions. We carry ESPN Gameplan, NFL Sunday Ticket and NHL Packages.

EACH ADVERTISEMENT IN THIS GUIDE DOES NOT CONSTITUTE A GUARANTEE, ENDORSEMENT OR RECOMMENDATION OF THE PRODUCTS, SERVICES OR PROPRIETORS OF SUCH PRODUCTS AND/OR SERVICES APPEARING IN SUCH ADVERTISEMENT.

EACH ADVERTISEMENT IN THIS GUIDE DOES NOT CONSTITUTE A GUARANTEE, ENDORSEMENT OR RECOMMENDATION OF THE PRODUCTS, SERVICES OR PROPRIETORS OF SUCH PRODUCTS AND/OR SERVICES APPEARING IN SUCH ADVERTISEMENT.

EACH ADVERTISEMENT IN THIS GUIDE DOES NOT CONSTITUTE A GUARANTEE, ENDORSEMENT OR RECOMMENDATION OF THE PRODUCTS, SERVICES OR PROPRIETORS OF SUCH PRODUCTS AND/OR SERVICES APPEARING IN SUCH ADVERTISEMENT.

1238.12-UIIL EACH ADVERTISEMENT IN THIS GUIDE DOES NOT CONSTITUTE A GUARANTEE, ENDORSEMENT OR RECOMMENDATION OF THE PRODUCTS, SERVICES OR PROPRIETORS OF SUCH PRODUCTS AND/OR SERVICES APPEARING IN SUCH ADVERTISEMENT.

University of Illinois Hospital

Ă?NDICE

Bienvenida de VPHA, CMO, CNO .............................................................. 26 Sobre el Hospital de la Universidad de Illinois .................................... 28 ;WaW„\ dWaW„\ g dOZ]`Sa ................................................................................... 29 Servicios para personas con necesidades especiales .....................30 Como nuestro paciente Seguridad del paciente ........................................................................... 31 Dudas ............................................................................................................... 31 Sus derechos como paciente ...................................................................... 32 Sus responsabilidades como paciente....................................................34 Ac ObS\QW„\ >S`a]\OZ [{RWQ] ........................................................................................34 Personal de enfermería ..........................................................................34 Otros................................................................................................................34 BSZSdWaW„\ g bSZ{T]\] ................................................................................ 35 1O\OZ RS SRcQOQW„\ RSZ ^OQWS\bS ......................................................36 Política de ambiente libre de tabaco...............................................36 >]Z bWQO a]P`S SZ ca] RSZ bSZ{T]\] QSZcZO` .......................................36 Comidas .........................................................................................................36 Servicio de refrigerio ...............................................................................36 Visitas Horario general de visitas ..................................................................... 37 Reglas para las visitas ............................................................................. 37 Comidas ......................................................................................................... 38 Servicios para el paciente Tienda de obsequios y florería ........................................................... 38 Estacionamiento ........................................................................................ 38 Acceso a Internet inalåmbrico ............................................................ 38 BSZ{T]\]a ^‰PZWQ]a .................................................................................... 39 Recursos para la familia y el paciente Guía espiritual ............................................................................................. 39 Centro Newman ......................................................................................... 39 Servicios de trabajo social ................................................................... 40 C\WROR RS OR[W\Wab`OQW„\ ¿\O\QWS`O RS QOa]a ......................... 40 AS`dWQW]a OZ Vc{a^SR ................................................................................. 41 Alojamiento para visitantes................................................................... 41 Su factura del hospital <]bW¿QOQW„\ a]P`S Z]a ^`]dSSR]`Sa TcS`O RS ZO `SR .................42 Directivas anticipadas .....................................................................................42 Alta ...........................................................................................................................43 A]ZWQWbcRSa RS W\T]`[OQW„\ RSZ `SUWab`] [{RWQ] ........................43 Formas de ayudar Voluntarios ...................................................................................................44 Paciente agradecido ................................................................................44 Clínicas en la comunidad .......................................................................45 7\T]`[OQW„\ W[^]`bO\bS <‰[S`]a RS bSZ{T]\]...............................................................................46 Farmacias ......................................................................................................46 Instrucciones ............................................................................................... 47 Ac ]^W\W„\ ..................................................................................................... 47

25

University of Illinois Hospital

Un mensaje de bienvenida de Joe G.N. “Skip� Garcia, MD Vicepresidente de Asuntos de la Salud (VPHA Me complace darles la bienvenida al Hospital de la Universidad de Illinois. Como parte del Sistema de Hospital y Ciencias de la Salud de la Universidad de Illinois, el Hospital de la Universidad de Illinois trabaja estrechamente con nuestras siete universidades de ciencias de la salud para brindar las investigaciones, b`ObO[WS\b]a g ObS\QW„\ RS ^OQWS\bSa [ta OQbcOZWhOR]a ;SRWO\bS ZO Q][PW\OQW„\ RS Sab]a `SQc`a]a \cSab`]a RSRWQOR]a ^`]TSaW]\OZSa RS ZO ObS\QW„\ [{RWQO g SZ ^S`a]\OZ RS O^]g] ^cSRS\ P`W\RO` ObS\QW„\ ^S`a]\OZWhORO _cS aS QS\b`O S\ ZOa \SQSaWRORSa ‰\WQOa RS QORO ^OQWS\bS individual. En nombre de todo el Sistema de Hospital y Ciencias de la Salud de la Universidad de Illinois, les agradezco por elegir el Hospital de la Universidad de Illinois. Esperamos ser una parte positiva de su Sf^S`WS\QWO RS ObS\QW„\ [{RWQO

Un mensaje de Bryan Becker, MD Vicepresidente Adjunto de Pråctica Profesional y Director MÊdico (CMO) Quisiera tomarme un momento para darles la bienvenida al Hospital de la Universidad de Illinois. En el Hospital de la Universidad de Illinois, nuestro ]PXSbWd] Sa P`W\RO` ObS\QW„\ RS ^`W[S`O QObSU]` O O todos los pacientes y ofrecer los mejores resultados y experiencias posibles. Nuestros profesionales interdisciplinarios trabajan Xc\b]a ^O`O P`W\RO` c\O ObS\QW„\ ^S`a]\OZWhORO RS ZO [ta OZbO QOZWROR Este enfoque basado en el trabajo en equipo ayuda al Hospital de la Universidad de Illinois a ofrecer un entorno respetuoso y compasivo para todos nuestros pacientes y familiares. :O W\T]`[OQW„\ Q]\bS\WRO S\ SabS T]ZZSb] bWS\S SZ ]PXSbWd] RS OgcRO`ZSa O cabSR g O Z]a dWaWbO\bSa O Q][^`S\RS` ac ObS\QW„\ g Z]a \c[S`]a]a servicios disponibles para asistirlo durante su estancia.

26

University of Illinois Hospital

Un mensaje de Jan Spunt Director de Enfermería (CNO) Cada día tocamos la vida de nuestros pacientes, sus familias y el aprendizaje de varias disciplinas RS ObS\QW„\ [{RWQO S\ \cSab`] QO[^ca 1][] ^O`bS RS c\ QS\b`] [{RWQ] OQOR{[WQ] bS\S[]a c\ ^O^SZ ^`W\QW^OZ S\ ZO [WaW„\ RS ZO ^`tQbWQO QZ \WQO ZO SRcQOQW„\ g ZO W\dSabWUOQW„\ /c\_cS SabO[]a abiertos a una tecnología en constante cambio, el `Sa^Sb] g ZO Q][^OaW„\ VOQWO QORO ^S`a]\O aWUcS\ aWS\R] SZ SXS RS nuestra pråctica. Nosotros ofrecemos los eståndares mås altos de ObS\QW„\ RS S\TS`[S` O O b`Od{a RS ^`tQbWQO POaORO S\ ZO SdWRS\QWO SZ liderazgo compartido y la sensibilidad frente a la singularidad de cada paciente y su familia. Al elegir el Hospital de la Universidad de Illinois ^O`O ac ObS\QW„\ Q`SS[]a _cS VO SZSUWR] Z] [SX]`

27

University of Illinois Hospital

Sobre el Hospital de la Universidad de Illinois El Hospital de la Universidad de Illinois ha favorecido el cambio en materia de medicina para beneficio de las personas de Illinois y de otros lugares desde 1859.

28

’ <cSab`O ObS\QW„\ W\RWdWRcOZWhORO ^O`O Z]a ^OQWS\bSa g ZOa ^`cSPOa clínicas de vanguardia para encontrar la cura para la diabetes han ayudado a convertir el Departamento de Diabetes del Hospital RS ZO C\WdS`aWROR RS 7ZZW\]Wa S\ c\] RS Z]a [SX]`Sa RS ZO \OQW„\ 3abS Z]U`] VO aWR] RSabOQOR] S\ ZO SRWQW„\ RS ;SX]`Sa 6]a^WbOZSa de los Estados Unidos en U.S. News & World Report.

’ 3fWabS\ [ta [{RWQ]a _cS ]PbWS\S\ aca b bcZ]a O_c _cS S\ cualquier otra escuela de medicina del país. Ellos representan c\] RS QORO $ [{RWQ]a _cS OQbcOZ[S\bS SXS`QS\ ac ^`]TSaW„\ en Illinois.

Â’ 2c`O\bS # Oƒ]a SZ 6]a^WbOZ ^O`O ZO DWabO g ZO /cRWQW„\ RS Illinois ha liderado el camino en el tratamiento de los casos de oftalmologĂ­a mĂĄs complejos y mĂĄs difĂ­ciles. En la actualidad, los ]TbOZ[„Z]U]a RS b]R] SZ ^O a Q]\aWRS`O\ O \cSab`]a Sa^SQWOZWabOa en oftalmologĂ­a como los mejores en su campo y los mĂĄs QOZWÂżQOR]a ^O`O `SdWaO` g b`ObO` Q]\RWQW]\Sa [{RWQOa Q][^ZSXOa

Â’ 3n el Hospital de la Universidad de Illinois, estamos orgullosos de _cS [cQV]a RS \cSab`]a [{RWQ]a Sab{\ W\QZcWR]a S\ ZOa ZWabOa RS /[S`WQO¸a B]^ 2]Qb]`a— ;{RWQ]a [ta W[^]`bO\bSa RS Z]a 3abOR]a C\WR]a g BVS 0Sab 2]Qb]`a W\ /[S`WQO— :]a [SX]`Sa [{RWQ]a de los Estados Unidos). Como parte de una universidad que lleva O QOP] W[^]`bO\bSa W\dSabWUOQW]\Sa \cSab`]a [{RWQ]a PcaQO\ Z]U`O` OdO\QSa S\ bS[Oa bOZSa Q][] ZO RWOPSbSa ZO ^`SdS\QW„\ RS accidentes cerebrovasculares, la medicina materno-fetal, la cirugĂ­a `]P„bWQO Z]a b`Oa^ZO\bSa RS „`UO\]a SZ RWOU\„abWQ] ^]` W[tUS\Sa g [cQV]a [ta ;cQV]a RS \cSab`]a [{RWQ]a bO[PW{\ ^O`bWQW^O\ S\ pruebas clĂ­nicas que pueden significar un beneficio para usted o ^O`O OZU‰\ [WS[P`] RS ac TO[WZWO

University of Illinois Hospital

Misión, visión y valores Nuestra misión: :O [WaW„\ RSZ AWabS[O RS 6]a^WbOZ g 1WS\QWOa RS ZO AOZcR RS ZO C\WdS`aWROR RS 7ZZW\]Wa Sa O^`]dSQVO` \cSab`O aW\UcZO` Q][PW\OQW„\ RS ObS\QW„\ QZ \WQO SRcQOQW„\ S\ QWS\QWOa RS ZO aOZcR S W\dSabWUOQW„\ PW][{RWQO ^O`O P`W\RO` ObS\QW„\ [{RWQO RS OZbO QOZWROR g `S\bOPZS ^O`O las personas del estado de Illinois y brindar medicina personalizada que b`ObS ZOa RWa^O`WRORSa RS aOZcR {b\WQOa g `OQWOZSa S\ ZOa Q][c\WRORSa donde prestamos nuestro servicio. Nuestros valores: El Hospital de la Universidad de Illinois valora a sus pacientes, a sus empleados y a la comunidad. Integridad – Respetamos la dignidad y el valor de todos manteniendo SZ U`OR] [ta OZb] RS Q]\RcQbO []`OZ g {bWQO Innovación – Recibimos bien los cambios porque les brindan a los estudiantes la oportunidad de aprender, a nuestro cuerpo docente la oportunidad de investigar y a nuestro personal la oportunidad de [SX]`O` \cSab`O ]`UO\WhOQW„\ g O ZOa Q][c\WRORSa _cS ObS\RS[]a Excelencia en el servicio - Somos amables y receptivos frente a las necesidades de nuestros pacientes y clientes y nos esforzamos por superar sus expectativas. Seguridad ³ <]a UO\O[]a ZO Q]\¿O\hO ^‰PZWQO ^`][]dWS\R] c\ entorno dedicado a la seguridad de nuestros pacientes, del personal y de los visitantes. Responsabilidad – Somos responsables de lograr resultados organizacionales maximizando nuestros recursos humanos, financieros y materiales.

29

University of Illinois Hospital

Servicios para personas con necesidades especiales El Hospital de la Universidad de Illinois tiene el compromiso de satisfacer aca \SQSaWRORSa RS Q][c\WQOQW„\ 7\T]`[S O ac S\TS`[S`] O ] OZ aS`dWQW] OZ Vc{a^SR aW bWS\S \SQSaWRORSa `SZOQW]\OROa Q]\ SZ ZS\UcOXS ZO dWaW„\ ZO OcRWQW„\ ] RW¿QcZbORSa Q]U\WbWdOa :Oa VS``O[WS\bOa RS Q][c\WQOQW„\ g ] aS`dWQW]a a]\ P`W\ROR]a aW\ Q]ab] ORWQW]\OZ ^O`O cabSR ’ AW bWS\S RW¿QcZbORSa ^O`O VOPZO` W\UZ{a a]ZWQWbS c\ W\b{`^`SbS O ac enfermero(a). ’ AW bWS\S RW¿QcZbORSa VOPZO\R] W\UZ{a TOd]` RS ^SRW`ZS O ac S\TS`[S`O ^]` c\ W\b{`^`SbS ’ 8SSZW \WS [„eWah ^] O\UWSZaYc b] ^]^`] ae]XO ^WSZSU\WO`YS ] bc[OQhO Si necesita servicios de lenguaje de seùas estadounidense, solicite un W\b{`^`SbS O ac S\TS`[S`] O

30

University of Illinois Hospital

Como nuestro paciente Seguridad del paciente >O`O ]T`SQS` ObS\QW„\ RS [ta OZbO QOZWROR _cS`S[]a _cS aS^O _cS ac seguridad es nuestra prioridad. 3Z 6]a^WbOZ RS ZO C\WdS`aWROR RS 7ZZW\]Wa ^`][cSdS ZO ^O`bWQW^OQW„\ RSZ ^OQWS\bS S\ ac ObS\QW„\ g ZS O\W[O O SPEAK UP™ (hablar) sobre lo siguiente:

’ HOPZS aW bWS\S RcROa ] ^`SUc\bOa AW O‰\ \] Q][^`S\RS ^`SUc\bS nuevamente. Es su cuerpo y usted tiene derecho a saber.

’ P`SabS ObS\QW„\ OZ QcWROR] _cS `SQWPS /aSU‰`SaS aWS[^`S RS estar recibiendo el tratamiento y los medicamentos correctos RS ^O`bS RS ^`]TSaW]\OZSa RS ObS\QW„\ [{RWQO ORSQcOR]a <] haga suposiciones.

’ ER‰_cSaS a]P`S ac S\TS`[SROR 1]\]hQO ZOa ^`cSPOa [{RWQOa a las que se somete y su plan de tratamiento.

Â’ Pida a un familiar o amigo que sea su defensor (asesor o persona de apoyo).

’ SS^O _c{ [SRWQO[S\b]a b][O g ^]` _c{ Z]a b][O :]a S``]`Sa S\ QcSabW„\ RS [SRWQO[S\b]a a]\ Z]a S``]`Sa [ta Q][c\Sa S\ SZ t[PWb] RS ZO ObS\QW„\ [{RWQO

’ HOUO ca] RS c\ V]a^WbOZ QZ \WQO QS\b`] _cW`‰`UWQ] c ]b`] bW^] RS ]`UO\WhOQW„\ RS ObS\QW„\ [{RWQO _cS VOgO dS`W¿QOR] QcWROR]aO[S\bS >]` SXS[^Z] ZO 1][WaW„\ 1]\Xc\bO dWaWbO hospitales para verificar si cumplen con los eståndares de QOZWROR RS ZO 1][WaW„\ 1]\Xc\bO

’ Participe en todas las decisiones sobre su tratamiento. Usted Sa SZ QS\b`] RSZ S_cW^] RS ObS\QW„\ [{RWQO

La mejor forma de controlar las infecciones contraídas en el hospital es mediante el lavado de manos. Usted tiene derecho a SPEAK UP (hablar) y solicitar a cualquier miembro de nuestro equipo que se lave las manos. Dudas Si tiene preguntas, inquietudes o problemas relacionados con la seguridad, W\T]`[S O ac [{RWQ] ] S\TS`[S`O AW aca RcROa \] aS `SacSZdS\ Q][c\ _cSaS con el Representante del Paciente (de lunes a viernes, de 9:00 a.m. a 5:00 ^ [ OZ ! !## ] O ZO OR[W\Wab`OQW„\ RSZ V]a^WbOZ OZ ! ''$ !' Estamos comprometidos a ayudarle a resolver tales problemas.

31

University of Illinois Hospital

Sus derechos como paciente Mientras sea un paciente del hospital, usted tendrĂĄ derecho a:

’ C\O ObS\QW„\ Q]\aWRS`ORO g `Sa^Sbc]aO S\ b]R] [][S\b])

’ 3abO` PWS\ W\T]`[OR] a]P`S ac S\TS`[SROR ^]aWPZSa b`ObO[WS\b]a g ^]aWPZSa `SacZbOR]a) ^O`bWQW^O` S\ ZO ^ZO\W¿QOQW„\ RS ZO ObS\QW„\ SZ b`ObO[WS\b] g ZOa RSQWaW]\Sa a]P`S ac aOZcR) S\ SZ QOa] RS c\ resultado imprevisto, usted tiene derecho a esperar que se le `SdSZS SZ `SacZbOR] W[^`SdWab])

’ 1]\aS\bW` ] `SQVOhO` SZ b`ObO[WS\b] bOZ Q][] Z] ^S`[WbS ZO ZSg durante toda su estancia en el hospital. Si usted se niega a realizar c\ b`ObO[WS\b] `SQ][S\ROR] `SQWPW`t ]b`O ObS\QW„\ RWa^]\WPZS g necesaria, se respetarån sus creencias y pråcticas religiosas, ya _cS ZOa [Wa[Oa OTSQbO\ ac b`ObO[WS\b] [{RWQ])

’ :O \]bW¿QOQW„\ W\[SRWObO RS ac V]a^WbOZWhOQW„\ O c\ TO[WZWO` ] `S^`SaS\bO\bS Oa Q][] O ac [{RWQ] ^S`a]\OZ)

Â’ BS\S` RW`SQbWdOa O\bWQW^OROa ] c\O ^S`a]\O RSaWU\ORO Q][] acabWbcb] ] ac^ZS\bS _cS b][S ZOa RSQWaW]\Sa ^]` cabSR)

’ :O ^`WdOQWROR g ZO Q]\¿RS\QWOZWROR) aca `SUWab`]a RS b`ObO[WS\b] seguirån siendo confidenciales, a menos que nos haya autorizado O ^cPZWQO` ZO W\T]`[OQW„\) ’ 1]\]QS` Z]a \][P`Sa g Z]a QO`U]a RS ZOa ^S`a]\Oa _cS ^O`bWQW^O\ S\ SZ b`ObO[WS\b])

32

’ :O SdOZcOQW„\ g SZ Q]\b`]Z Q]``SQb]a RSZ R]Z]` O b`Od{a RS ^`]dSSR]`Sa `Sa^]\aOPZSa O\bS b]R] RS ac ObS\QW„\)

’ /QQSRS` g `SdWaO` aca `SUWab`]a [{RWQ]a RS\b`] RS c\ Z [WbS RS bWS[^] `Oh]\OPZS g O _cS ZS Sf^ZW_cS\ ZO W\T]`[OQW„\ SfQS^b] QcO\R] ZO ZSg Z] ^`]V PS)

’ @SQWPW` ObS\QW„\ S\ c\ O[PWS\bS aSUc`] g ZWP`S RS b]RO T]`[O RS OPca] g OQ]a]) SZ OWaZO[WS\b] ] SZ S\QWS``] \] ]Qc``W`t\ O [S\]a _cS aSO\ W\RWQOR]a QZ \WQO[S\bS)

Â’ 3a^S`O` _cS SZ V]a^WbOZ VOUO ac [Og]` SaTcS`h] ^]` P`W\RO`ZS Z]a aS`dWQW]a RS aOZcR \SQSaO`W]a) aS ^cSRS `SQ][S\RO` ] a]ZWQWbO` b`ObO[WS\b] RS`WdOQW]\Sa ] b`OaZOR]a) aS ZS W\T]`[O`t a]P`S Z]a `WSaU]a PS\SÂżQW]a g OZbS`\ObWdOa)

’ >WRO S W\T„`[SaS a]P`S `SZOQW]\Sa Q][S`QWOZSa RSZ V]a^WbOZ _cS ^cSRO\ W\ÀcW` S\ ac b`ObO[WS\b] ] ObS\QW„\) SabOa `SZOQW]\Sa pueden ser con instituciones educativas u otros proveedores de

University of Illinois Hospital

ObS\QW„\ [{RWQO ] OaSUc`OR]`Oa)

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’ >`SaS\bO` c\ `SQZO[] T]`[OZ a]P`S bS[Oa `SZOQW]\OR]a Q]\ Z]a derechos del paciente si una queja no fue resuelta de forma aObWaTOQb]`WO ^O`O cabSR >O`O ]PbS\S` W\T]`[OQW„\ a]P`S SZ procedimiento de reclamos, comuníquese con el Departamento de AS`dWQW]a OZ 6c{a^SR OZ ! ''$ !$ ] Q]\ ZO /R[W\Wab`OQW„\ RS Servicios Ambulatorios para consultar sobre temas relacionados con los servicios ambulatorios al (312)996-7157. Para cuestiones `SZOQW]\OROa Q]\ ZO ^`WdOQWROR 67>// ^]` aca aWUZOa S\ W\UZ{a comuníquese con el Funcionario de Privacidad al (312)355-5650. Para cuestiones relacionadas con el cumplimiento de normas, llame a la Línea Directa de Cumplimiento al (866)665-4296. :]a ^OQWS\bSa bO[PW{\ ^cSRS\ ^`SaS\bO` c\ `SQZO[] O\bS SZ 2S^O`bO[S\b] RS AOZcR >‰PZWQO RS 7ZZW\]Wa 72>6 ^]` aca aWUZOa S\ W\UZ{a SaQ`WPWS\R] O( Illinois Department of Public Health #!# ESab 8STTS`a]\ Street Springfield, Illinois 62761 (312)814-2793

33

University of Illinois Hospital

Sus responsabilidades como paciente De la misma manera que nosotros tenemos responsabilidades con usted, usted tiene responsabilidades con el hospital. EspecĂ­ficamente, usted es responsable de:

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University of Illinois Hospital

Televisiรณn y telรฉfono 6Og bSZSdWa]`Sa S\ b]ROa ZOa VOPWbOQW]\Sa RS ^OQWS\bSa :]a bSZ{T]\]a TDD estรกn disponibles a pedido. Todas las habitaciones de pacientes estรกn equipadas con televisores que usted puede usar sin cargo alguno.

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35

University of Illinois Hospital

Canal de educaciĂłn del paciente :S OZS\bO[]a O VOQS` ca] RS ZO W\T]`[OQW„\ _cS aS ^`]dSS S\ SZ 1O\OZ RS SRcQOQW„\ RSZ ^OQWS\bS 3abO ^`]U`O[OQW„\ SRcQObWdO Sabt RWa^]\WPZS las 24 horas del dĂ­a, los 7 dĂ­as de la semana sin cargo alguno. AdemĂĄs, el QO\OZ a]P`S `SQW{\ \OQWR]a Sabt RWa^]\WPZS S\ \cSab`O c\WROR ^]a^O`b] 3Z listado de programas se incluye en esta guĂ­a. 1O\OZ $ ( 1O\OZ RS `SQW{\ \OQWR]a ´W\UZ{a A]Z] c\WROR [O[t PSP{ 1O\OZ $!( 1O\OZ RS `SQW{\ \OQWR]a ´Sa^Oƒ]Z A]Z] c\WROR [O[t PSP{ 1O\OZ $"( 1O\OZ RS SRcQOQW„\ RSZ ^OQWS\bS PolĂ­tica de ambiente libre de tabaco >O`O aS` Q]VS`S\bSa Q]\ \cSab`O [WaW„\ RS VOQS` _cS SZ PWS\SabO` RSZ paciente sea nuestra prioridad, no se permite fumar en el hospital o a una distancia mĂĄxima de 15 pies de cualquier entrada o salida. PolĂ­tica sobre el uso del telĂŠfono celular 3Z 6]a^WbOZ RS ZO C\WdS`aWROR RS 7ZZW\]Wa OQS^bO SZ ca] RSZ bSZ{T]\] QSZcZO` S\ aca W\abOZOQW]\Sa >cSRS caO` ac bSZ{T]\] QSZcZO` S\ ZOa t`SOa RS ObS\QW„\ O ^OQWS\bSa O[PcZOb]`W]a g S\ SZ V]a^WbOZ SfQS^b] S\ SZ t`SO de Cuidados intensivos neonatales y en el Centro de MRI para pacientes ambulatorios. Comidas Usted puede seleccionar una variedad de alimentos nutritivos a partir del [S\‰ `SQSbOR] ^]` ac [{RWQ] 6Og RWa^]\WPZSa bO[PW{\ Q][WROa 9]aVS` y vegetarianas. Las comidas normalmente se sirven en las habitaciones de los pacientes en los siguientes horarios: Desayuno: 7:00 a.m. – 10:00 a.m. Almuerzo: 11:00 a.m. – 3:00 p.m. Cena: 4:30 p.m. – 7:30 p.m. Servicio de refrigerio AS ]T`SQS c\ [S\‰ aSZSQbWd] g Z]a ^OQWS\bSa RSPS`t\ [O`QO` aca SZSQQW]\Sa Q]\ c\ Q `QcZ] g RSd]ZdS` SZ [S\‰ S\ ZO PO\RSXO RS OZW[S\b]a ] S\b`SUt`aSZ] O ZO S\TS`[S`O ] OZ b{Q\WQ] S\ \cb`WQW„\ >O`O Q][c\WQO`aS Q]\ ZO ]ÂżQW\O RS \cb`WQW„\ ZZO[S O ZO SfbS\aW„\ $!$"$ RSaRS SZ bSZ{T]\] RS ac VOPWbOQW„\

36

University of Illinois Hospital

Visitas Horario general de visitas Se alienta la visita de familiares, amigos u otras personas que puedan brindarle apoyo durante su estancia. El hospital mantiene un enfoque ÀSfWPZS S\ `SZOQW„\ O ZOa visitas, pero se deben respetar ciertas reglas de visitas teniendo en cuenta aca \SQSaWRORSa [{RWQOa así como sus derechos y la seguridad de los otros. 11:00 A.M. – 8:30 P.M. Centro de cirugías (3300): 6:30 A.M. – 5:30 P.M. Reglas para las visitas

’ 2SPS`t ^OaO` ^]` ZO [SaO RS W\T]`[OQW„\ RSZ VOZZ ^`W\QW^OZ ^O`O obtener un pase.

Â’ 2SPS`t caO` RWQV] ^OaS RS dWaWbO\bSa S\ b]R] [][S\b] 2SPS`t usar el pase en su vestimenta exterior por sobre su cintura.

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NOTA: POR CUESTIONES DE SEGURIDAD DEL PERSONAL Y DEL PACIENTE, NO SE PERMITIRà EL ACCESO A LA UNIDAD A LAS PERSONAS QUE ESTÉN ENFERMAS O QUE HAYAN ESTADO EXPUESTAS A UNA ENFERMEDAD CONTAGIOSA.

37

University of Illinois Hospital

Comidas Las visitas pueden comer en la cafetería de nuestro hospital en los siguientes horarios: Cafetería Mon-Friday Breakfast: 6:30 AM – 10 AM Limited Menu:10 AM - 10:45 AM Lunch: 10:45 AM – 2 PM Limited Menu: 2 PM – 3:45 PM Dinner: 3:45 PM – 7 PM

Sat, Sun, and Holidays Breakfast: 7 AM – 10 AM Limited Menu: 10 AM – 10:45 AM Lunch: 10:45 AM – 2 PM Limited Menu: 2 PM – 3:45 PM Dinner: 3:45 PM – 6 PM

MĂĄquinas expendedoras estĂĄn disponibles las 24 horas del dĂ­a, los 7 dĂ­as de la semana. Jive ‘N’ Java estĂĄ abierto las 24 horas.

Servicios para el paciente Tienda de obsequios y florerĂ­a Se pueden comprar revistas, flores, obsequios o artĂ­culos de cuidado personal en la tienda de obsequios, ubicada en el hall del hospital. Los horarios son: DĂ­as de semana:

8:00 a.m. – 6:00 p.m.

Fines de semana:

11:00 a.m. – 3:00 p.m.

>O`O [Og]` W\T]`[OQW„\ ZZO[S OZ ! ''$ !%' Estacionamiento Las instalaciones de estacionamiento del paciente/visitas, incluyendo el estacionamiento para discapacitados, estån disponibles en 1100 South E]]R Ab g ' # A]cbV >OcZW\O Ab >O`O [Og]` W\T]`[OQW„\ ZZO[S O ZO Oficina de servicios de estacionamiento al (312)413-5800. Para una tarifa reducida semanal por el estacionamiento, comuníquese Q]\ SZ 2S^O`bO[S\b] RS AS`dWQW]a OZ 6c{a^SR OZ ! ''$ !$ RS Zc\Sa O viernes, de 9:00 a.m. – 5:00 p.m. Acceso a Internet inalåmbrico El servicio inalåmbrico estå disponible en todo el hospital sin cargo. AS ^cSRS ]PbS\S` ZO W\T]`[OQW„\ U`ObcWbO RS OQQSa] S\ ZO [SaO RS W\T]`[OQW„\ RSZ V]a^WbOZ ] ZZO[O\R] OZ ! ''$ E747

38

University of Illinois Hospital

TelÊfonos públicos >O`O ac Q]\dS\WS\QWO Z]a bSZ{T]\]a ^‰PZWQ]a Sabt\ cPWQOR]a S\ SZ ^`W[S` piso del hall del hospital.

Recursos para la familia y el paciente Guía espiritual Los capellanes estån aquí para brindar ayuda y apoyo cuando usted Z]a \SQSaWbO / ^SRWR] \]a]b`]a bO[PW{\ ^]RS[]a Q]\bOQbO` O ac líder espiritual/religioso por usted. Para comunicarse con un capellån, Q][c\ _cSaS Q]\ SZ `SQc`a] RS 5c O Sa^W`WbcOZ RSaRS QcOZ_cWS` bSZ{T]\] RSZ V]a^WbOZ O ZO SfbS\aW„\ $ '$ RS Zc\Sa O dWS`\Sa RS '( O [ O #( ^ [ 2Sa^c{a RS ZOa #( ^ [ g Z]a ¿\Sa RS aS[O\O g TS`WOR]a ZZO[S al operador y pídale que lo comunique con el buscador de personas del capellån al 5477. Cuando llame desde afuera del hospital, marque (312)355-4000 y solicite al operador comunicarse con el buscador de personas del capellån al 5477. :O aOZO RS [SRWbOQW„\ RSZ V]a^WbOZ Sabt cPWQORO S\ ZO aOZO " S\ SZ ^`W[S` ^Wa] QS`QO RSZ SZSdOR]` RS ZOa dWaWbOa 3abt OPWS`b] OZ ^‰PZWQ] RS $( O [ a 9:00 p.m., diariamente. Centro Newman 3Z QS\b`] 8]V\ >OcZ 77 <Se[O\ aW`dS RS ^cS\bS S\b`S ZO C\WdS`aWROR RS 7ZZW\]Wa S\ 1VWQOU] g ZO 7UZSaWO Q][] SXS[^Z] dWd] RS aS`dWQW] g TS QOb„ZWQO El Centro Newman alienta las conversaciones sobre todas las facetas de Z]a dOZ]`Sa Q`WabWO\]a RS ZO XcabWQWO a]QWOZ g RS ZO {bWQO ^O`O SRcQO` O ZO ^`„fW[O US\S`OQW„\ RS Z RS`Sa Q dWQ]a g RS ZO 7UZSaWO 3Z 1S\b`] 8]V\ >OcZ 77 <Se[O\ OZPS`UO O c\O Q][c\WROR QOb„ZWQO S\ ZO _cS aS OQS^bO\ b]R]a Z]a tipos de fe. Horarios del centro Domingo: :c\ ³ 8cS( Viernes: CPWQOQW„\( BSZ{T]\](

10:30 a.m. – 8:30 p.m. &(! O [ ³ ' ^ [ 8:30 a.m. – 5 p.m. % A ;]`UO\ ! $ &&

39

University of Illinois Hospital

Horarios de misa – Zona oeste 1S\b`] RS SabcRWO\bSa RS ZO h]\O ]SabS aOZO # a„bO\] 2WO`WO[S\bS( (!# ^ [ Zc\Sa Âł dWS`\Sa Rc`O\bS SZ Oƒ] OQOR{[WQ] S\ {^]QO RS QZOaSa CPWQOQW„\( & & A E]ZQ]bb BSZ{T]\]( ! $ && Servicios de trabajo social El servicio de trabajo social estĂĄ disponible para ayudarlo con sus necesidades en el hogar, le ofrece servicios de apoyo y defiende los recursos de la comunidad, la asistencia financiera o el acondicionamiento ^O`O RSbS`[W\OROa \SQSaWRORSa [{RWQOa :]a [WS[P`]a RSZ ^S`a]\OZ Sabt\ disponibles para reunirse con usted al momento del ingreso o durante las dWaWbOa QZ \WQOa) cabSR RSPS`t ^SRW` O c\ [WS[P`] RSZ ^S`a]\OZ [{RWQ] _cS se comunique con ellos al (312)996-0293. Unidad de administraciĂłn financiera de casos Nosotros brindamos ayuda a los pacientes con beneficios financieros que solicitan: Â’ 0S\SÂżQW]a ^O`O b]R]a aca VWX]a

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University of Illinois Hospital

Servicios al huÊsped 3Z 2S^O`bO[S\b] RS AS`dWQW]a OZ 6c{a^SR Sa c\ `SQc`a] RWa^]\WPZS ^O`O todos los pacientes y sus familias para recibir ayuda de diferentes tipos. Se ^cSRS Q][c\WQO` Q]\ Z]a AS`dWQW]a OZ 6c{a^SR RS Zc\Sa O dWS`\Sa RS '( O [ O #( ^ [ OZ ! ''$ !$ / Q]\bW\cOQW„\ W\QZcW[]a OZUc\Oa RS ZOa \SQSaWRORSa RS ZOa _cS aS S\QO`UO\ Z]a AS`dWQW]a OZ 6c{a^SR(

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Alojamiento para visitantes 6Og W\T]`[OQW„\ a]P`S OZ]XO[WS\b] c V]bSZSa RWa^]\WPZSa QS`QO RSZ V]a^WbOZ _cS aS ^cSRS a]ZWQWbO` OZ 2S^O`bO[S\b] RS AS`dWQW]a OZ 6c{a^SR OZ (312)996-3610, de lunes a viernes de 9:00 a.m. a 5:00 p.m. :O 7;2 5cSab 6]caS 4]c\RObW]\ 4c\ROQW„\ RS QOaOa ^O`O Vc{a^SRSa de IMD) tiene el objetivo de brindar alojamiento seguro y asequible y un entorno de apoyo para familias de pacientes que reciben tratamiento en SZ V]a^WbOZ :O QOaO ^O`O Vc{a^SRSa Sabt cPWQORO O a]Z] QcOR`Oa S\ SZ RWab`Wb] [{RWQ] RS 7ZZW\]Wa :O QOaO ^O`O Vc{a^SRSa RSZ 7;2 Sabt OPWS`bO ZOa 24 horas del día, los 7 días de la semana, los 365 días del aùo, y se ofrece OZ]XO[WS\b] Q„[]R] g OaS_cWPZS ^O`O QORO ^S`a]\O ] TO[WZWO Rc`O\bS SZ bWS[^] _cS aSO \SQSaO`W] 1][c\ _cSaS Q]\ SZ AS`dWQW] OZ 6c{a^SR ^O`O [ta W\T]`[OQW„\

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41

University of Illinois Hospital

TOQbc`OQW„\ Sabt cPWQORO S\ & ' A ;O`aV¿SZR /dS\cS 'bV 4Z]]` 1VWQOU] Il 60612. Usted puede reunir los requisitos para recibir asistencia financiera RS OQcS`R] Q]\ Z]a b{`[W\]a g Q]\RWQW]\Sa _cS SZ V]a^WbOZ ]T`SQS ^O`O Z]a ^OQWS\bSa _cS `S‰\S\ bOZSa `S_cWaWb]a >O`O [ta W\T]`[OQW„\ Q][c\ _cSaS con un Asesor Financiero al (312)413-7621. Notificación sobre proveedores fuera de la red 2S OQcS`R] Q]\ ZO :Sg RS 4OQbc`OQW„\ 8cabO RSZ >OQWS\bS SZ 6]a^WbOZ RS ZO Universidad de Illinois debe notificarle lo siguiente:

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Â’ /ZUc\]a [WS[P`]a RSZ ^S`a]\OZ RSZ V]a^WbOZ ^cSRS\ \] aS` proveedores participantes de las mismas redes y planes de seguro que el Hospital de la Universidad de Illinois.

’ CabSR ^cSRS bS\S` [Og]` `Sa^]\aOPWZWROR ¿\O\QWS`O ^]` Z]a aS`dWQW]a P`W\ROR]a ^]` Z]a ^`]TSaW]\OZSa [{RWQ]a S\ SZ 6]a^WbOZ de la Universidad de Illinois que no figuran en el contrato con su ^ZO\ RS ObS\QW„\ RS aOZcR

’ B]RO ^`SUc\bO _cS ^cSRO bS\S` a]P`S ac Q]PS`bc`O RS aSUc`] ] Z]a \WdSZSa RS PS\S¿QW]a RSPS aS` RW`WUWRO O ac ^ZO\ RS ObS\QW„\ de salud y/o certificado de cobertura.

Directivas anticipadas El derecho de los pacientes a tomar decisiones informadas sobre la ObS\QW„\ W\QZcgS SZ RS`SQV] O b][O` RSQWaW]\Sa W\T]`[OROa a]P`S ac ObS\QW„\ _cS W\QZcgS ZO SZOP]`OQW„\ RS ac ^ZO\ RS ObS\QW„\ W\bS`dS\QW]\Sa [{RWQOa g _cW`‰`UWQOa Q]\b`]Z RSZ R]Z]` QcSabW]\Sa a]P`S SZ QcWROR] RSZ ^OQWS\bS g ^ZO\W¿QOQW„\ RSZ OZbO C\ ^OQWS\bS ^cSRS RSaSO` RSZSUO` ZO toma de decisiones a una persona específica, lo que requiere una directiva anticipada. Una directiva anticipada hace referencia a un conjunto de W\ab`cQQW]\Sa RSbOZZOROa a]P`S ZO ObS\QW„\ [{RWQO RSZ ^OQWS\bS S\ QOa] RS _cS {Z SZZO \] ^cSRO Q][c\WQO`aS ^]` a [Wa[] C\O RW`SQbWdO O\bWQW^ORO ^cSRS bS\S` ZO T]`[O RS c\ bSabO[S\b] dWbOZ ] c\ ^]RS` [{RWQ] :]a trabajadores sociales pueden ayudarle en este proceso. Comuníquese con el Departamento de Trabajo Social relacionado con la Salud al (312)996-0293.

42

University of Illinois Hospital

Alta Ha sido un placer para nosotros cuidar de usted y confiamos en que su estancia con nosotros ha satisfecho sus expectativas. Nuestro objetivo Sa b`OaZORO`Z] O ac V]UO` ] OZ ^`„fW[] ZcUO` RS QcWROR] O\bSa RS ZOa ( a.m. Nuestros Planificadores de Alta estån disponibles para ayudarle con sus necesidades y derivaciones. Gracias por elegir el Hospital de la Universidad de Illinois y esperamos que le vaya bien. /\bSa RS `SbW`O`aS OaSU‰`SaS RS(

’ @SdWaO` ac ^ZO\ RS b`O\aWQW„\ Q]\ ac S_cW^] RS ObS\QW„\ [{RWQO

’ BS\S` c\O Q]^WO SfOQbO RS ac ZWabO RS [SRWQO[S\b]a g `SdWaO` SabO ZWabO Q]\ c\ [WS[P`] RS ac S_cW^] RS ObS\QW„\ [{RWQO

Â’ =`UO\WhO` ac b`O\a^]`bS

’ BS\S` ZO W\T]`[OQW„\ RS Q]\bOQb] ^O`O b]ROa aca QWbOa g derivaciones.

’ /aSUc`O`aS RS \] ]ZdWRO` aca ^S`bS\S\QWOa S\ ZO VOPWbOQW„\

Solicitud de información sobre el registro mÊdico >O`O `SQWPW` Q]^WOa RS ac `SUWab`] [{RWQ] Q][^ZSbS SZ 4]`[cZO`W] RS /cb]`WhOQW„\ ^O`O ZO 2WdcZUOQW„\ RS 7\T]`[OQW„\ ;{RWQO g RSdc{ZdOZ] Q]\ las tarifas que correspondan. Puede descargar el formulario desde nuestro aWbW] eSP ] ^cSRS a]ZWQWbO`Z] OZ 2S^O`bO[S\b] RS /R[W\Wab`OQW„\ RS ZO 7\T]`[OQW„\ ;{RWQO OZ ! ''$ $&! V]`O`W] RS ObS\QW„\( 8:00 a.m.-4:30 p.m., de lunes a viernes). Importante: Las tarifas de tråmite RSbS`[W\OROa aSU‰\ ZOa ZSgSa del Estado de Illinois pueden ser aplicadas.

43

University of Illinois Hospital

Formas de ayudar Voluntarios Los voluntarios prestan servicio a los pacientes y a sus familias de RWTS`S\bSa [O\S`Oa S\ \cSab`] V]a^WbOZ >O`O `SQWPW` [ta W\T]`[OQW„\ sobre los servicios voluntarios, llame al (312)355-4325.

Paciente agradecido El programa de Paciente agradecido del Hospital de la Universidad de Illinois alienta a todos los pacientes y familias que hayan tenido una experiencia positiva en nuestras instalaciones a participar mås OQbWdO[S\bS S\ \cSab`O [WaW„\ RS QO[PWO` ZO [SRWQW\O ^O`O PS\S¿QW] de todos. Los pacientes y sus familias son importantes defensores de la W\\]dOR]`O ObS\QW„\ P`W\RORO g OgcRO\ O b`O\aT]`[O` SZ `]ab`] dWaWPZS de la medicina. Únase a nosotros para construir una comunidad mås saludable.

44

University of Illinois Hospital

Clínicas en la comunidad El Centro de Salud Mile Square del Hospital de la Universidad de Illinois C76 ;A61 P`W\RO aS`dWQW]a RS ObS\QW„\ [{RWQO W\bSU`OZ O Z]a `SaWRS\bSa RSZ t`SO [Sb`]^]ZWbO\O RS 1VWQOU] S\ [‰ZbW^ZSa cPWQOQW]\Sa S\ b]RO ZO QWcROR DWaWbS V]a^WbOZ cWZZW\]Wa SRc [WZSa_cO`S ^O`O [ta W\T]`[OQW„\ B]R] Q][S\h„ Q]\ c\O WRSO SfQS^QW]\OZ( P`W\RO` ObS\QW„\ [{RWQO RS calidad a los residentes de la zona oeste de Chicago. Desde 1967, el centro Mile Square de UIH ha estado haciendo justamente eso y, durante R{QOROa VO Sf^O\RWR] aca aS`dWQW]a S\ b]R] 1VWQOU] En la actualidad, Mile Square ofrece una amplia gama de servicios [{RWQ]a ]R]\b]Z„UWQ]a RS aOZcR [S\bOZ g aS`dWQW]a a]QWOZSa O [ta RS 17.600 personas cada aùo, independientemente de su capacidad de pago. Como parte del Hospital de la Universidad de Illinois desde 1990, ;WZS A_cO`S bO[PW{\ P`W\RO O aca ^OQWS\bSa OQQSa] O c\] RS Z]a QS\b`]a [{RWQ]a OQOR{[WQ]a [ta ^`][W\S\bSa S\ SZ ^O a /ZUc\]a RS Z]a [{RWQ]a S\TS`[S`]a ^O`bS`Oa QS`bW¿QOROa g TO`[OQ{cbWQ]a [SX]` QO^OQWbOR]a ^`SabO\ aS`dWQW] O Z]a ^OQWS\bSa b]R]a dedicados a cambiar la medicina para beneficio general.

Â’ AS OQS^bO ZO [Og]` O RS Z]a aSUc`]a ] \W\Uc\]

Â’ AS OQS^bO ;SRWQOWR ;SRWQO`S

’ 3aQOZO RS ^OU]a [„dWZ

45

University of Illinois Hospital

Información importante 3Z \‰[S`] RS bSZ{T]\] ^`W\QW^OZ RSZ 6]a^WbOZ RS ZO C\WdS`aWROR RS 7ZZW\]Wa es (312)996-7000. Cuando llame desde el hospital, puede comunicarse con todos los \‰[S`]a [O`QO\R] Z]a ‰ZbW[]a # R UWb]a Oficinas de ingreso . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (312)996-0341 Tienda de obsequios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (312)996-3791 @S^`SaS\bO\bS RS AS`dWQW]a OZ 6c{a^SR >OQWS\bS . . . . . . . . (312)996-3610 AS`dWQW]a RS 7\bS`^`SbOQW„\. . . . . . . . . . . . . . . . . . . . . . . . . . . . . (312)996-3610 Oficina de Servicios de Estacionamiento . . . . . . . . . . . . . . . . (312)413-5800 Guía espiritual/Capellån . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (312)996-0296 Cuentas del Paciente . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (312)996-1000 7\T]`[OQW„\ RSZ >OQWS\bS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (312)996-9634 Trabajo Social. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (312)996-0293 Servicios Voluntarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (312)355-4325 Policía . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (312)413-9327 Farmacias Wood Street Pharmacy (312)996-6887 Taylor Street/EEI Pharmacy (312)996-6540 Farmacia del Centro de Atención para el Paciente Ambulatorio (312)996-9058 University Village Pharmacy (312)355-2345 Farmacia de la Clínica de Oncología (312)996-6985 Farmacia de la Clínica de Dermatología (312)996-8675

46

University of Illinois Hospital

Cรณmo llegar El Hospital de la Universidad de Illinois estรก ubicado sobre el lado oeste del centro de Chicago, en Taylor Street entre Ashland Ave. y Damen Ave. Se puede llegar fรกcilmente al hospital en el Eisenhower Expressway (I290). Hay amplio espacio disponible para estacionamiento. Asimismo, se puede acceder al hospital por la CTA Pink Line (parada de Polk Street) o 0ZcS :W\S ^O`ORO RSZ RWab`Wb] [{RWQ] RS 7ZZW\]Wa Apreciamos su opiniรณn 3a^S`O[]a _cS SabO Uc O aSO ย bWZ Rc`O\bS ac SabO\QWO S\ SZ 6]a^WbOZ RS ZO C\WdS`aWROR RS 7ZZW\]Wa /^`SQWO[]a ac ]^W\Wย \ 3\d S aca recomendaciones a patienteducationcommittee@uic.edu.

47

University of Illinois Hospital

Notas ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________ ___________________________________________________________

48

1238.12-UIIL-REV

EACH ADVERTISEMENT IN THIS GUIDE DOES NOT CONSTITUTE A GUARANTEE, ENDORSEMENT OR RECOMMENDATION OF THE PRODUCTS, SERVICES OR PROPRIETORS OF SUCH PRODUCTS AND/OR SERVICES APPEARING IN SUCH ADVERTISEMENT.

RIC opened a revolutionary, new inpatient Recovery Unit featuring TM the world’s first Ability Lab, an innovative environment where RIC scientists, doctors, therapists and nurses work together, using the most advanced technology and tools to create new possibilities and revolutionize patient outcomes.

1238.12-UIIL EACH ADVERTISEMENT IN THIS GUIDE DOES NOT CONSTITUTE A GUARANTEE, ENDORSEMENT OR RECOMMENDATION OF THE PRODUCTS, SERVICES OR PROPRIETORS OF SUCH PRODUCTS AND/OR SERVICES APPEARING IN SUCH ADVERTISEMENT.

EACH ADVERTISEMENT IN THIS GUIDE DOES NOT CONSTITUTE A GUARANTEE, ENDORSEMENT OR RECOMMENDATION OF THE PRODUCTS, SERVICES OR PROPRIETORS OF SUCH PRODUCTS AND/OR SERVICES APPEARING IN SUCH ADVERTISEMENT.

1238.12-UIIL

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