Tickets

There are three ways to purchase tickets at UKARIA.

Online

www.ukaria.com/events Our website offers the easiest and most convenient way to purchase tickets 24 hours a day. There are no booking fees. You will receive a digital copy of your tickets delivered immediately to your nominated email address to print at home or save to your smartphone. If you misplace your ticket confirmation, you can log in to your UKARIA account at any time using your email and password and reprint your tickets, and consolidate your bookings into one list if you purchased on multiple different dates.

By Phone (08) 8227 1277

Our office is open Monday to Friday, from 9.00am to 5.00pm, except on holidays. On performance days, please phone the Cultural Centre directly: (08) 8391 0986.

By Post UKARIA 911, Level 9, 147 Pirie Street Adelaide SA 5000 Australia

Queries (08) 8227 1277 info@ukaria.com

If you have a query on the day of a performance, please phone the Cultural Centre direct on (08) 8391 0986

Wait List Due to the intimacy of the venue, concerts regularly sell out, so we keep a waiting list. Please note that due to the nature of cancellations, tickets often only become available at short notice. To add your name to the waiting list, please contact us: (08) 8227 1277 or info@ukaria.com Concessions Concessions are available for students, pensioners and health care cardholders, including seniors’ health care cardholders.

Terms and Conditions

Transfers and Credits Your ticket is transferable and can be given to friends or family if you are unable to attend. If we have capacity, you may exchange your ticket to an event of equal value within the same calendar year by contacting UKARIA on (08) 8227 1277 during office hours, or at info@ukaria.com. We are also happy to offer a credit that can be used within a two-year period.

Refunds We do not offer refunds unless the following circumstances arise:

An artist unexpectedly withdraws from the performance The performance is cancelled due to COVID-19 venue or travel restrictions and an alternative date is unable to be secured

A refund may be offered in the event we are able to resell your ticket(s) to a patron on our waiting list no later than seven days prior to the date of the concert.

Changes and Cancellations UKARIA reserves the right to change artists, programs, venue and/or performance times should this become necessary. If on the day of a concert there is a Catastrophic Fire Danger Warning in place for the Mt Lofty Ranges the concert will be cancelled.

COVID-19 SAFETY MEASURES

The wellbeing of our audience and artists is our first priority. We’ve implemented a number of measures to make your experience at UKARIA as safe as possible.

Capacity UKARIA holds an SA Health approved COVIDSafe Plan enabling us to host events with a maximum capacity of 110 people in a strict checkerboard seating arrangement.

Seating All seats are general admission. If you require mobility-impaired access, please let us know by emailing info@ukaria.com or by phoning (08) 8227 1277.

Hand Sanitiser

Hand sanitiser is provided in the foyer and alfresco bar.

Entering the Auditorium The doors of the auditorium will open approximately thirty minutes prior to the start time of the event. Please see our front-ofhouse team in the foyer, who will check your ticket details and direct you to an usher who will help you find your allocated seats.

Refreshments

Patrons can purchase barista coffee, tea, or a glass of wine before the event from the alfresco bar. The bar is open 90 minutes prior to each event, and during the interval (if applicable). We encourage you to wander through the garden to help us maintain physical distancing.