TICKETS There are three ways to purchase tickets at UKARIA. Online www.ukaria.com/events Our website offers the easiest and most convenient way to purchase tickets 24 hours a day. There are no booking fees. You will receive a digital copy of your tickets delivered immediately to your nominated email address to print at home or save to your smartphone. If you misplace your ticket confirmation, you can log in to your UKARIA account at any time using your email and password and reprint your tickets, and consolidate your bookings into one list if you purchased on multiple different dates. By Phone (08) 8227 1277 Our office is open Monday to Friday, from 9.00am to 5.00pm, except on holidays. On performance days, please phone the Cultural Centre directly: (08) 8391 0986. By Post UKARIA 911, Level 9, 147 Pirie Street Adelaide SA 5000 Australia Queries (08) 8227 1277 info@ukaria.com If you have a query on the day of a performance, please phone the Cultural Centre direct on (08) 8391 0986 Wait List Due to the intimacy of the venue, concerts regularly sell out, so we keep a waiting list. Please note that due to the nature of cancellations, tickets often only become available at short notice. To add your name to the waiting list, please contact us: (08) 8227 1277 or info@ukaria.com 38
Concessions Concessions are available for students, pensioners and health care cardholders, including seniors’ health care cardholders. Terms and Conditions Transfers and Credits Your ticket is transferable and can be given to friends or family if you are unable to attend. If we have capacity, you may exchange your ticket to an event of equal value within the same calendar year by contacting UKARIA on (08) 8227 1277 during office hours, or at info@ukaria.com. We are also happy to offer a credit that can be used within a two-year period. Refunds We do not offer refunds unless the following circumstances arise: • An artist unexpectedly withdraws from the performance • The performance is cancelled due to COVID-19 venue or travel restrictions and an alternative date is unable to be secured • A refund may be offered in the event we are able to resell your ticket(s) to a patron on our waiting list no later than seven days prior to the date of the concert. Changes and Cancellations UKARIA reserves the right to change artists, programs, venue and/or performance times should this become necessary. If on the day of a concert there is a Catastrophic Fire Danger Warning in place for the Mt Lofty Ranges the concert will be cancelled.
