for the employees, medical staff and friends of the university of maryland medical center
UMMC Bi-monthly
Message from the CEO THE HUMAN TOUCH Witnessing the enthusiasm of staff attending the recent series of C2X
news
for the Medical Center
community
Connections Pharmacy Services NEW SENIOR VICE PRESIDENT
Communications and Public Affairs
A ROLL N O
Employee Communication Forums was a gratifying way to start the fall season. We were proud to share many of the great things going on throughout the Medical Center. Many members of our staff have earned regional and national recogni-
new generation of pharmacy TUGs use WIRELESS TRACKING SYSTEM
tion in recent weeks. You’ll see examples on nearly every page of this issue of UMMC Connections. We’re providing excellent service to our patients and visitors, and they’re taking notice. You’ll see the evidence in our higher patient-satisfaction scores.
Mary Lynn Carver
EVERYONE WHO WORKS AT UMMC KNOWS
Service and safety both factor in the brand-new technology Pharmacy Services is using in the TUG robots that deliver medications. We were the first hospital in the world to use these robots, and now the first to use the new tracking system. The response from nurses and pharmacy staff has been very positive. The robotic technology reduces paperwork, freeing our staff to spend more time with their patients, providing the human touch. As the holidays approach, I’d like to wish all of you a pleasant season with your friends and families. We’ll have our annual holiday celebration for all staff in the Medical Center on Dec. 15 – including a late-night celebration for the night-shift staff. See page 6 for details. I’ll be there, and I look forward to seeing you.
MR. GOWER AND FLORENCE HAVE EARNED A PROMOTION — AND A HIGHER SECURITY CLEARANCE. They are two of the Medical Center’s fleet of nine TUGs — ROBOTS that navigate by wireless technology to deliver medications to patient units, often to the delight of visitors who encounter them in the corridor. UMMC became the first hospital in the world to use the Aethon TUGs to deliver medications in 2002, with more than 100 hospitals nationwide following suit since then. Now, UMMC is the first in the country to equip two of the TUGS with enough security and tracking technology to deliver medications that require more documentation than the robots previously could provide.
JEFFREY A. RIVEST
Continued on page 2
President & Chief Executive Officer quotes to live by:
“No sensible decision can be made any longer without taking into account not only the world as it is, but the world as it will be.” ISAAC ASIMOV
that there are great stories to be told to the public about the work going on at the hospital. Mary Lynn Carver wants to provide the strategic plan and the tools to tell these stories, whether they are about the latest treatment for a disease or the compassionate service patients get each day. Carver is the new senior vice president for communications and public affairs for the Medical Center and for the University of Maryland Medical System. Before arriving in September, she served in a similar role for St. Jude Children’s Research Hospital, including leading all scientific research communications. Prior to that, she worked for more than 11 years for AstraZeneca Pharmaceuticals, one of the world’s largest drug companies, including serving as a senior executive for corporate communications at the company’s world headquarters in London. She is a graduate of Southern Methodist University in Dallas, and started her career in the field of business communications and strategy consulting. What was it about UMMC that attracted you to this position? UMMC has a really strong leadership position in many treatment areas. I think first and foremost, along with the University of Maryland School of Medicine partnership, that leadership position is what attracted me. I was looking for a high-quality organization ready to take things to the next level. What is your vision for communications at UMMC? Our job is to translate what is going on in the clinical and research areas so that our patients and the rest of the world can understand who we are and what they Continued on page 3
inside this issue:
B a l t i m o r e M a g a z i n e To p D o c s a t U M M C N e w Q u e e n A n n e ’s E m e r g e n c y C e n t e r
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Scalea Honored by National Italian American Foundation
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U M M C E f f o r t S h i f t s t o S t r e n g t h e n i n g H a i t i ’s H e a l t h I n f r a s t r u c t u r e November and December Employees of the Month Patient Success Story
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We Heal > We Teach > We Discover> We Care > We Heal > We Teach > We Discover> We Care >We Heal > We Teach > We Discover> We Care >We Heal >
nov/dec 2010