Nurses Transforming Care: Working together to Empower, Innovate and Lead
2013
nursing excellence
wards A
Letter
Let ter fr om the Senior Vice President, Patient Care Services and Chief Nursing Officer
Our theme for Nurses Week 2013 is: “Nurses Transforming Care: Working Together to Empower, Innovate and Lead.” Every day, nurses at University of Maryland Medical Center fulfill our mission to create an atmosphere of exemplary patient care.
They carry this mission into every corner of the Medical Center — the procedural areas, the intensive, intermediate and acute care units and the ambulatory clinics. They shape and refine it as they conduct exceptional research and utilize evidence-based practices. UMMC nurses are dedicated to distinction and quality, constantly defining themselves as leaders, educators, care providers and scholars. Demonstrated by the exceptional feedback we receive on a regular basis from our patients, families, colleagues and surveyors, UMMC nurses are the embodiment of excellence — every day. The Nursing Excellence Awards recognize the talent, skill, knowledge and expertise of our nurses. The privilege of making a difference in a patient’s life is the intrinsic reward of our profession, and we take this special opportunity to celebrate nurses who are willing and able to share their passion for excellence in patient care delivery. I am pleased to acknowledge the following nurses who have been recognized by their peers for Nursing Excellence Awards.
Lisa R owen, DN Sc, RN, FAAN
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A wards
CNO Tea m Award for E xtr aordinary Care
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National & Regional Recognition
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Beacon Award for Excellence, Silver Level; American Association of Critical Care Nurses 2013 Nurse.com Nursing Excellence Regional Finalists Philippine Nurses Association Maryland Chapter Awards Special Achie vement Awards
Excellence in Advanced Practice Nursing
Excellence in Advanced Practice Nursing —Rising Star
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Excellence in Nursing Practice
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Excellence in Community Service
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Excellence in Innovation through Evidence-based Practice
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Excellence in Innovation through Research
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Excellence in Leadership
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Excellence in Precepting, Mentoring and Education
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Excellence in Publication or Presentation
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Physician Colleague
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Outstanding Nursing Support Staff
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Rising Star
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Special Friend of Nursing
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University of Maryland School of Nursing Colleague
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living e xcellence awards
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CNO Tea m Award for Tea m E xcellence Presented to the area of patient care that has consistently shown excellence in teamwork to provide extraordinary care to their patients and families.
Vascular Surgery
Progressive Care Unit
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he Vascular Surgery Progressive Care Unit is aptly named — it is, indeed, progressive. Whether it is a new initiative to increase hand hygiene, increase staff ownership or decrease patient falls, or simply approaching any challenge with a can-do attitude, this unit is innovative and engaged. The staff members’ enthusiasm and positivity are infectious. Their desire and efforts to continuously improve patient care extend well beyond the walls of their unit. Please read on to understand why I have chosen the Vascular Surgery Progressive Care Unit, also known as Gudelsky 5 East (C5E), to receive the annual CNO Team Award for Extraordinary Care.
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ability for their patients’ fall data and each of them can tell you how many days have gone by without a patient fall. The staff members used several strategies that led to success in reducing the number of falls on C5E from an average of 15 falls per quarter to three falls per quarter. About 18 months ago, Virginia led a small group to create a Falls Board (see below) that tracks each day of the month; highlights the number of days without a fall; offers falls updates; lists the protocol in the event of a fall and a tool for a post-fall huddle; provides goals and expected outcomes, action plans and interventions; and lists the members of the Falls Committee. As of March 31, the team and patients had gone 62 days without a fall — great work!
Falls Board
I arrived on C5E during Quiet Hour, which occurs daily from 1 to 2 pm and 1 to 2 am. The lights were dimmed and the voices were hushed. Virginia Nganga, BSN, RN, SCNI, explained Quiet Hour was initiated in January to address patient complaints of noise on the unit interfering with their rest. Breaking the silence, a bed alarm rang. Every single staff member, including the nurse manager, Simone Odwin-Jenkins, MBA, BSN, RN, started sprinting to the room where the alarm was sounding. The reason was not to silence the alarm but rather to ensure the patient would not fall. The staff members on C5E take falls seriously and personally. They all feel account-
In addition, the team on C5E performs a huddle twice a day. During these huddles, they discuss: • Falls: High-risk patients are identified, specific interventions are listed and they double check to ensure the bed alarm is on. • Wounds: High-risk patients are identified
Huddle
et
e Worksh
“We have revamped all of our unit-based committees to make them purposeful with measurable goals.” – Simone Odwin-Jenkins, MBA, BSN, RN, Nurse Manager
and someone checks to ensure the wound/ostomy nurse has seen these patients; the medical record for every wound is checked to ensure a dressing order is written and performed with consistency. • Urinary Catheters: All catheters are assessed to determine if they are still required or can be discontinued (per protocol). • Central Lines: All central lines are assessed to determine whether they can be discontinued (per order). • Drips: All drips are quickly listed; times for the next PTT are mentioned. • Walking Buddy: Another innovation! The Walking Buddy is a new, joint initiative on C5E with our colleagues from Rehabilitation Services. Eight nurses and patient care techs have been trained by the Rehab staff in a Train the Trainer program, which has a goal of mobilizing the patients earlier in their hospitalization. As most of the patients on the unit are on the Vascular Surgery Service, early and safe mobilization is important for their recovery. The 8 Mobility Champions have been trained on lifts and gait belts and have a goal of safely getting patients out of bed every day by 11 am. As the remainder of the staff members are trained, they will no longer need to wait for a rehab therapist to mobilize their patients for the first time out of bed following a surgical procedure. This initiative has just started, and the Mobility Task Force will start tracking metrics to study compliance with their goals and whether earlier discharges occur from the intervention. As I heard about this initiative, I asked, “How is it possible that you all are involved in so many innovative processes?” Virginia replied, “Simone pushes us. We all write our goals and she enforces that a timeline is placed on our work.”
I responded with a question: “Do you have even more goals as a team then what we’ve discussed?” Absolutely! Virginia shared C5E’s new goal of 100% Med-Surg certification for all of the nurses. To achieve this lofty goal, the nurses have formed a study group and are reviewing all of the systems, one session at a time. Katrina Daye-Whitehead, BSN, RN, PCCN, CNII is the chair and champion of the certification initiative. All C5E staff members, regardless of role, are expected to be a member or leader of a unit-based committee. Members vote on the chairs of their many unit-based committees. Once elected, the committee chair campaigns for staff members to join that committee. It is a competitive process to engage their colleagues for their committees and they enthusiastically appeal to others to join. The photo below illustrates a “campaign poster” created by Victoria Phelps, BSN, RN-BC, SCNI to invite colleagues to join the Quality and Safety Committee. Talk about staff engagement! In addition, one of the committees is totally focused on employee engagement.
The C5E C2X committee, chaired by Darlene Bonner, BSN, RN, CNII celebrates special events, such as staff birthdays, years of service and awards received. For example, the C2X Committee sponsored the Employee Recognition Board in the staff break room. Bing Casal, BSN, RN, SCNI, is pictured for receiving the Certificate of Distinction for Outstanding Unit Leader from the Philippine Nurses Association and Biljana Brkic, RN, CNII and Nana Musa, BSN, RN, CNII, are pictured on this board for their years-of-service recognition. Darlene explained the team is planning celebrations during Nurses Week and Administrative Assistants Day, April 24. They will also recommend names of colleagues to Simone for a unit-based Employee of the Month. During this month, the C2X committee is focusing on NDNQI data and patient satisfaction via HCAHPS data. Of the past five months, C5E has scored above the Medical Center and national average for patient satisfaction. The staff is clearly doing many things the right way and you can sense it in their attitudes about their work and each other.
Judy Hill, CNII, BSN, RN, ACRN; Simone Odwin-Jenkins, MBA, BSN, RN, Nurse Manager and Victoria Phelps, BSN, RN-BC, SCNI
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CNO Tea m Award for Tea m E xcellence
The teamwork and care for each other is palpable on C5E. Fredin Pallikal, RN, CNII, has been on the unit for two years. He said, “I love this unit. The staff are great and very supportive. We see a variety of patients and it’s always interesting.” Virginia echoed Fred’s comments and also said, “I love this unit! I love this unit! We were on 3D before and we’ve had a change in our patient population and environment. When we moved to C5E, we put a lot of initiatives in place and have seen great results. The culture of the unit is positive and our manager listens to us.” The “feel” of the culture is evident on the unit’s large C2X Bulletin Board, visible as you enter the unit. On the bottom row, where each unit can customize the information with its own content, you can find the following under the pillars: • People: New C5E employees are pictured. • Service: Patient satisfaction results are listed. The team is especially proud that its pain management scores have been above the 90th percentile for each quarter of the past year. After an intensive re-education about assess-
ment of breakthrough pain, they were able to see significant improvement in the HCAHPS data. • Safety & Quality: In The Quality Management Briefing, a System newsletter about quality, C5E is featured for its work on hand hygiene. • Stewardship: The successful MedicalSurgical toy drive, which raised more than 300 gifts for children, is listed. • Innovation: The Quest, a staff newsletter edited by Victoria Phelps and Katrina Daye-Whitehead, was just launched. The Quest, in its inaugural issue, encouraged the staff to get involved and described all the unit-based committees. In addition to the aforementioned C2X Committee, C5E has robust committees in place for Clinical Practice, Education, and Safety & Quality. Simone Odwin-Jenkins said, “We have revamped all of our unit-based committees to make them purposeful with measurable goals.” Simone speaks with energy and focuses on excellent outcomes. She is described by the group as someone who listens well and is open to change. She said,
Yonas Abebe, BSN, RN, CN I and Pauline Amaechi, Patient Care Technician
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“I tell the team what I’m thinking about and they are so creative, they can take my vision to places I hadn’t dreamed of. I like the Magnet concept, with centrally strong shared governance. A member of each of our four, big unit-based committees attends the hospital-wide corresponding committee and brings back the information and education to our whole team. The group is open, flexible and readily embraces new ideas. Whenever we have a sense of resting on our laurels, one of the staff members inspires us to re-focus. It is a great team, environment and culture.” What is in store for C5E? More change. They transition to intermediate care (IMC) status by November. Currently, the staff members are attending the Critical Care course and all of the nurses are becoming ACLS certified. The nurses and techs from C5E are shadowing nurses and techs in the Surgical IMC to learn from their colleagues. The team also has plans to spend time in the OR observing vascular cases so they have a thorough understanding of the continuum for their patients. Rajabrata Sarkar, MD, PhD, chief of vascular surgery, said, “The nurses on C5E have made significant progress in caring for our patients. I find the nursing staff friendly, responsive and always willing to assist when I am on the unit. We look forward to continuing our collaborative work and efforts focused on education and training with the same positive spirit.” He and Robert Crawford, MD, Maureen Shirflett, CRNP, and Kristy Gorman, MS, RN, OCN, Clinical Practice & Education Specialist offered 16 hours of classes to educate the C5E staff members about vascular surgery when they moved from 3D. Now, as C5E transitions to an IMC, we will once again count on our colleagues for further education. The nurses have also remembered to educate new staff, as part of their onboarding to the unit. Recently, Virginia just taught a
Simone Odwin-Jenkins, MBA, BSN, RN, Nurse Manager
follow-up vascular class to staff members who joined the unit over the past year. Susan Sims, RN, CNII, said, “The vascular class taught by Virginia was informative and she did a great job. I’ve been here for just a little over a year now, after my previous nursing position at another hospital for 19 years, and I’m so happy with my decision to come here. I’ve been impressed with UMMC and this wonderful unit; the nurses are great and we have a constant learning environment.” Susan has a wealth of experience in teaching cardiac care, arrhythmias, and ACLS, and in addition to caring for patients, she performs annual competency assessments in reading and interpreting EKGs for the unit. Informally, Virginia leaves weekly rhythm strips at the nurses’ station for nurses to independently assess themselves. If they would like remediation, Susan makes herself available. It is easy to encounter a positive spirit throughout C5E. Anthony Barksdale, unit secretary, greeted me with a warm C2X kind of welcome when I entered the unit. He has been on the C5E for four years. Prior to working in Patient Care Services, Anthony was in Housekeeping. Pauline Amaechi, patient care technician, just started working on the unit in March. “I like being a tech, I like the unit and I like the work,” said Pauline. Roslyn Mack, patient care tech, has been on the unit for three years. She said, “I like the staff and teamwork.” Cindy Schmigel, OTR/L, is a traveling occupational therapist. “UMMC is one of the best places I’ve ever worked. The hospital is clean, the staff have great rapport with the patients, the physicians get back to you almost immediately, and the Intranet resources are excellent. It is definitely a great place to be and really different, and much better than other places I’ve work as a staff member or traveler,” said Cindy. While rounding on the unit, I visited with a patient and his family member. The
patient said “I’m retired police and a cynical person. I had reservations about having my surgery here. I need to tell you, this unit has a group of people here who care about what they do. After spending time with them, I will take these people to my grave with me, that’s how much they mean to me. They went beyond helping a fellow human being. I just can’t say enough.” Cheryl-Ann Daley, MS, RN, CNII has been on the unit for two years. Cheryl-Ann, who previously earned a degree in criminal justice, said, “I enjoy working with everybody on the unit. The teamwork is great, the general attitude is positive, we have improved patient outcomes in hand hygiene and falls, and we’ve implemented some house-wide protocols. You want to be a part of a movement that focuses on improving patient care. We also focus on recognizing staff on the unit. We all work hard, moving together to accomplish something.” It’s true! The staff members of C5E have accomplished a lot! “It has been a joy to watch the cultural transformation on the Vascular Surgery PCU,” said Tina Cafeo, DNP, RN, director of nursing, medical and surgical services. “When you walk onto the unit, staff are openly friendly and engaging. They are innovative in their approach to improve patient care processes, satisfaction, and safety. The staff successfully made the transition
from medical to surgical care delivery. This was no small endeavor. They continually evaluate their progress to set goals and formulate plans to improve outcomes. This unit functions as a true professional environment. The staff engage in continuous change, hold each other accountable, own their practice and outcomes, and truly care for each other and their patients and families. I am so proud to have them as part of my team at UMMC.” It is rare to see a unit with this much energy and vibrancy, with a penchant for improving patient care and continuing their own professional development. If you had any doubt about the C5E staff members’ enthusiasm for quality improvement and nursing care, just watch the video “Hand Washing in the House Tonight.” Maybe you were fortunate enough to catch it at one of the C2X Employee Communication Forums? It was conceived of and written, directed and produced by members of C5E. In the video, it is evident how C5E staff members combine their love of singing, dancing and having fun with engaging colleagues from other units across the Medical Center to participate in this video about an important message for patient care. For these reasons, C5E has been awarded the CNO Team Award for Extraordinary Care for 2013. Please join me in congratulating them and recognizing their excellence.
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National & Regional Recognition Beacon Award for Excellence, Silver Level American Association of Critical-Care Nurses
Cardiac Care Unit
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The Cardiac Care Unit at UMMC has again been awarded a Beacon Award for Excellence, at the silver level. Lesli Bennett, MSN, MBA, RN, is the nurse manager of the unit and David Hunt, MSN, RN, is the Director of Nursing and Patient Care Services for Cardiac Care.
he Cardiac Care Unit (CCU) was recognized this past Fall with a silver-level Beacon Award for Excellence by The American Association of Critical-Care Nurses (AACN). Any intensive care or critical care unit — not just cardiac — can apply for a Beacon Award, but less than 1 percent of all hospitals in the United States have a unit that has achieved the distinction. Only one other hospital in Maryland has a unit that has a current Beacon Award. To maintain the award, a unit must reapply at certain intervals. “It’s remarkable, really, for a unit to be selected for the Beacon Award,” said Lisa Rowen, DNSc, RN, FAAN, senior vice president and chief nursing officer for UMMC. “So it’s even more impressive that our Cardiac Care Unit achieved a Beacon Award the first time it applied, in 2009, and that it has maintained its Beacon Award status continually since then.” Rowen added, “The unit has fostered a culture of exceptional teamwork that allows them to achieve not only great outcomes for patients, but also to enjoy an enriching professional environment.” Patients in the CCU are critically ill with a wide range of heart disorders. Many of them need a transplant. The unit also has a high proportion of patients who have a rare heart-lung disorder called pulmonary hypertension, because the unit’s medical director is an expert in that field and physicians throughout the region refer patients to her. Myung H. Park, MD, associate professor of medicine at the UM School of Medicine and director of the Pulmonary Vascular Diseases Program, is widely known for her research in pulmonary hypertension, which occurs when blood pressure in the pulmonary artery rises far above normal levels, causing the small arteries of the lung to narrow. When it comes to caring for patients who are living with an artificial device, such as an artificial heart or a ventricular assist device, Rowen said, “You would be hard-pressed to find a cardiac care unit in any other hospital with as much experience as our CCU.” “The forward movement of the technology has been brisk,” said Cynthia Bauer, MS, RN, Senior Clinical Nurse II in the CCU. “We’re seeing improved survival rates with the new devices.”
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National & Regional Recognit ion 2013 Nurse.com Nursing Excellence Regional Finalists For District of Columbia, Maryland & Virginia
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he following University of Maryland Medical Center nurses have been named 2013 Nurse.com Nursing Excellence regional finalists for the District of Columbia, Maryland and Virginia Region. Our staff have been recognized in two out of the six categories that Nurse.com recognizes: 1) Advancing and Leading the Profession; 2) Clinical Care, Inpatient; 3) Education and Mentorship; 4) Home, Community and Ambulatory Care; 5) Patient and Staff Management; and 6) Volunteerism and Service. Five nurses have been selected as regional finalists for each category, for a total of 30 nurses. These nurses will be honored at the Nurse.com Nursing Excellence GEM Awards on June 11, 2013 in Greenbelt, MD. One nurse in each category will be named a regional winner, and those six will be eligible for national recognition in the fall.
Regional Finalist for Volunteerism and Service
Awarded to an RN who gives of self in outstanding humanitarian and/or heroic ways by providing nursing care, skills and expertise in outreach to the community, either at home or abroad, to improve the lives, well-being, and healthcare of others.
Karen E. Doyle, MBA, MS, RN, NEA-BC Vice President Shock Trauma Center & Emergency Services
Regional Finalists for Education & Mentorship
Awarded to an RN who contributes to nursing’s body of knowledge through formal nursing education, skills training or continuing education, or who guides, supports or influences nurses’ career development in meaningful, measurable ways through the art of professional nursing. Treza James, MS, NNP-BC Clinical Practice & Education Specialist Neonatal Intensive Care Unit
National & Regional Recognit ion Philippine Nurses Association Maryland Chapter Awards
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Visitacion “Bing” Casal, BSN, RN Senior Clinical Nurse I Vascular Surgery Progressive Care Unit
Certificate of Distinction for Outstanding Unit Leader
he following nurses were recognized at the Philippine Nurses Association Maryland Chapter (PNAMC) 10-Year Anniversary Gala & Awards Night, held in March 2013 in Towson, Maryland. The PNAMC is the premiere association for Filipino American nurses in Maryland.
Awardees Include:
Michele Zimmer, MS, RN, CCRN-CMC Senior Clinical Nurse II Cardiac Progressive Care Unit
Sheila Angobung, RN Senior Clinical Nurse I General Operating Room
Certificate of Distinction for Outstanding Unit Leader
Cherry Joy Rumbaoa, BSN, RN, CMSRN Senior Clinical Nurse I Surgical Acute Care Unit
Certificate of Distinction for Outstanding Unit Leader Liliosa Salada, RN Senior Clinical Nurse I General Operating Room
Outstanding Service and Loyalty Award
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Excellence in advanced practice nursing Presented in recognition of an Advanced Practice Nurse who pioneers advances in clinical practice, care delivery and the nursing profession.
E Award Recipient:
Erika Dick, MSN, CRNA Nurse Anesthetist & Student Clinical Coordinator, General Operating Room
rika Dick received four separate nominations. As clinical coordinator for the student nurse anesthetists in the General Operating Rooms, she provides a positive and productive experience for both the student and CRNA preceptor. Erika has been instrumental in organizing the student experience from the University of Maryland School of Nursing, Nurse Anesthesia Program, as well as other programs. Erika accepted the clinical coordinator position with enthusiasm and optimism; Erika developed and refined the clinical orientation program and experiences, improving the program significantly through organized scheduling, frequent communications, and opportunity for feedback. Erika creates each student's clinical schedule with the needs of the students and staff members in mind. Under her direction, the clinical program has been greatly enhanced, with more consistency in staff mentoring and a greater variety of experiences through the addition of “off-shift” rotations. Thanks to Erika, UMMC has become a clinical rotation where students can flourish in the development of their clinical skills; clinical time can be maximized, leading to more learning opportunities for the students, ultimately strengthening the nursing profession. As evidence of that improvement, this clinical rotation now consistently receives positive feedback from all involved. Everyone is continually impressed by Erika’s dedication to the profession and her ability to balance these responsibilities with her other clinical roles. She displays dedication and self-motivation, and she serves as a positive role model for all who encounter her! It is a great fortune to have Erika as part of the Perioperative world; she is an exemplary CRNA, mentor and teacher. She exemplifies professionalism in all of her endeavors. Her peers, surgeons, OR personnel and anesthesiologists universally respect her.
Nominees
Dyana Conway, MSN, CRNP Nurse Practitioner Pediatric Moderate Sedation
Debra Houck, MS, CRNP Nurse Practitioner Pediatric Immunology
“She is truly a role model for this role and its value for patients and physicians.”
“She is kind, caring, patient and very empathic.”
Martha Francis, MSN, AOCNP Nurse Practitioner Radiation Oncology
Ashley Jackson, MS, BSN, CRNP Nurse Practitioner Transplant Services
“Her work ethic, dedication and enthusiasm make her a special person.”
“Ashley has established an atmosphere of collaboration and calmness.”
Susan Hodges, MSN, CRNP Nurse Practitioner Greenebaum Cancer Center
Andrea Smith, MS, CRNP Nurse Practitioner Adult Emergency Services
“She shows unparalleled dedication and commitment to high quality and compassionate patient care.”
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“Andrea is a hard worker, a staunch patient advocate, and clinical leader.”
Excellence in advanced practice nursing
Gena Stanek, MS, RN, CNS-BC Clinical Nurse Specialist STC Acute Care & Hyperbaric Chamber
“Gena motivates, encourages and mentors staff, both professionally and personally.”
Michelle Willis, MSN, ACNP Nurse Practitioner Shock Trauma Center
“Michelle is an amazing leader, role model and mentor.”
Interventional Radiology Nurse Practitioners: Melinda LeBrun, MS, CRNP Michele Postol, MS, CRNP, CEN Dawn Golus, MS, CRNP Mihae Shin-Diep, MS, CRNP, CCRN
“These NPs pioneer advances in clinical practice, patient care and nursing.”
Medical Intensive Care Unit Nurse Practitioners: John Hagan, MS, ACNP-BC, CCRN Kimberly Bowers, MS, ACNP-BC, CCRN Lou Ellen Lallier, MS, ACNP-BC Anne Weichold, MS, CRNP-BC, CCRN Tracey Wilson, MS, ACNP
“They provide a high level of patient care and have each carved a unique niche out for themselves.”
STC Operating Room Nurse Anesthetists: Sharee Miller, MS, CRNA Matthew Fox, MSN, CRNA Joey Sliwkowski, MSN, CRNA
“They represent UMMC’s commitment to CRNA practice at the highest level.”
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Excellence in Advanced Practice Nursing — Rising Star Presented to an Advanced Practice Nurse with less than 2 years experience who demonstrates great transition from expert nurse to novice provider. This Advanced Practice Nurse demonstrates keen collaborative skill,
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clinical expertise and leadership.
Award Recipient:
Kristin Weatherly, MSN, CRNA Nurse Anesthetist, STC Operating Room
ristin recently began her nurse anesthesia career this past July in the Shock Trauma Center. She is extremely bright, passionate, and outspoken. She decisively and confidently advocates for her patients, and fosters productive and respectful working relationships with her Physician and CRNA colleagues. It is clear that she promises to rank among the strongest CRNAs on the STC Anesthesia Team.
A Award Recipient:
Anne Weichold, MS, CRNP Nurse Practitioner, Medical Intensive Care Unit
nne was the first post graduate NP Critical Care Resident. She elected to be the inaugural NP to pilot an intensive nine-month immersion program designed to fully integrate a new graduate nurse practitioner to critical care. She became fully engaged with the NP and MD staffs in each unit wherever she rotated. The nurses love her and she finished the program fully credentialed to practice in three ICUs with job offers from every team who worked with her. Anne is intelligent, hardworking, a great communicator and collaborator and a true role model for new graduate NPs. Her maturity and innate leadership ability assisted her to plot a successful course!
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Excellence in Nursing Practice Presented in recognition of a direct care nurse who advances clinical practice, care delivery and the nursing
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profession through expert nursing practice, collaboration with the multidisciplinary team and commitment to patient and family-centered care.
Award Recipient:
Nicole Adwell, RN, CMSRN Senior Clinical Nurse I, Medicine Telemetry Unit, 13 East/West
icole began as a quiet, new graduate nurse, and over the years grew to be a strong patient advocate, interdisciplinary communicator, and a role model for the Medical Center’s commitment to excellence. Nicole strives for perfection, putting 110% into any project that she works on whether it may be caring for patients, serving as a resource for staff education, or leading safety initiatives. Nicole promotes improved patient flow and has been collaborating with division representatives to improve patient and staff satisfaction in relation to patient flow. Nicole brings the unit a renewed focus on improving unit resourcefulness, space management, and work flow. She is a role model for Joint Commission preparedness and ensures that the staffs remain attentive to the unit environment at all times. Nicole is willing to take on any assignment, project, initiative or responsibility as she strives for advancement using her commitment and professionalism.
R Award Recipient:
Rita Herzog, MSN, RN, CNRN Senior Clinical Nurse I, NeuroCare Acute Care Unit
ita has exemplified her true commitment to the nursing profession by demonstrating consistently outstanding quality care to her patients and their families. Rita role models the true art of nursing. She coaches and mentors all staff members in the importance of excellent customer service by utilizing C2X behavioral standards. Rita is caring and compassionate, she always makes her patient care a priority, and she is an expert clinician and communicator. Rita uses these skills to mentor staff in fostering excellent relationships with our physician colleagues, physical therapists, and the many other multidisciplinary team members. She has been actively engaged in multiple committees within the NeuroCare Division and the Medical Center, and she has written a book chapter in the Adult Health Nursing: Making Connections to Practice. Rita is also an active member in her community; she has a long and outstanding history of being a clinical instructor at the University of Maryland School of Nursing. Rita’s coworkers are continuously impressed with her outstanding work ethic and optimistic attitude.
J Award Recipient:
Jennifer Motley, BSN, RN, PCCN Senior Clinical Nurse I, Multi Trauma Intermediate Care
ennifer is a conscientious clinician who is viewed as a clinical expert by her colleagues on the unit. She is consistently utilized as a preceptor, mentor and coach. As the Medical Center chairperson of the Falls Committee, Jennifer is a very strong patient safety advocate beyond her home unit. She has utilized evidence to initiate improvements and develop action plans to address units’ falls data. She has significantly heightened awareness to the patient safety issue surrounding falls throughout the Shock Trauma Center. Jennifer models commitment to excellence, role models teamwork, collaboration and accountability.
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Excellence in Nursing Practice
L Award Recipient:
Lynn Peaper, RN, RNC-OB Clinical Nurse II, Labor & Delivery
ynn began her nursing career as a new graduate, and in just three years she has grown from a novice nurse to a very confident, experienced nurse. Fellow staff look up to her on the unit. It is evident to other staff that Lynn has become very passionate about her job and she proudly shares her love for her profession with others. In addition to serving as a bedside nurse, Lynn eagerly has taken on new roles as charge nurse and as a preceptor for students and new nurses. Lynn is a true patient advocate and she readily collaborates with her peers and the multidisciplinary team. Additionally, Lynn is close to finishing her BSN degree, has become advanced certified in Inpatient Obstetrics, and is working toward promotion to a SCNI. She is the unit’s breastfeeding advocate, who maintains statistics on breastfeeding initiatives and serves on the Medical Center team dedicated to Baby Friendly Hospital credentialing. Lynn has expanded her clinical role beyond the unit to include membership on the Clinical Practice Council and as a Competency Marathon trainer. She has lectured on Obstetrical Trauma and has provided input for the Obstetrics portion of the Medical Center-based Critical Care course.
Nominees:
Shahin Aliabadi, MS, RN Clinical Nurse II Orthopaedics Unit
Brenda Cannamela, BSN, RN Senior Clinical Nurse I Adult Emergency Services
“She is dedicated to quality care for our patients.”
“Brenda ensures excellence in patient care and safety.”
Erica Binnie, RN Clinical Nurse II Pediatric Gastrointestinal Services
Anna Chacko, BSN, RN, CMSRN Clinical Nurse II Orthopaedics Unit
“Erica goes above and beyond to make sure patients get excellent care.” Michelle Blake, RN Clinical Program Coordinator Urology Clinic
“Michelle has been transformative in the way we deliver care.” Patricia Bulacan, BSN, RN, CCRN Clinical Nurse II Surgical Intermediate Care Unit
“Patricia’s expertise makes her a great resource on night shift.”
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“She is a great resource, showing diligence, humility and commitment.”
Monica Chiduza, MSc, BSN, RN, CCRN Clinical Nurse II Surgical Intensive Care Unit
“She is always eager to help educate and drive change through PI projects.” Jennifer Demetrakis, BSN, RN Clinical Nurse II Pediatric Allergy & Immunology
“Jennifer has outstanding work ethic and an impeccable bedside manner.”
Excellence in Nursing Practice Victoria Godwin, RN Clinical Nurse II STC Operating Room
Kathleen Ruehle, RN Senior Transplant Coordinator Bone Marrow Transplant Unit
“She performs as a ‘true’ role model of an Operating Room Nurse.”
“She puts her heart and her soul into her work and our program each and every day.”
Patricia “Trish” Grey, BSN, RN, ACRN Clinical Nurse II Adult Emergency Services
“She works collaboratively to provide excellent patient care.” Stacy Hopkins, RN Senior Clinical Nurse I STC Acute Care
“She models the attributes of professional nursing for future generations to come!” Emily Kay, BSN, RN, CEN Clinical Nurse II Adult Emergency Services
“Emily is one of the most compassionate and clinically excellent healers at our institution.” Joanne Kozlowski, BSN, RN, PCCN Senior Clinical Nurse I Cardiac Surgery Step-down Unit
“Joanne exemplifies the ideals of excellent nursing practice.” Sheila Lee, RN Senior Clinical Nurse I Evelyn Jordan Center
“Sheila is an essential component of our very complex clinic.” Laura Lunz, BSN, RN, OCN Senior Clinical Nurse I Radiation Oncology
“I admire her ambition and endless effort to know more.” Janis Marcella, BSN, RN, OCN Clinical Nurse II Digestive Health Center
“She is a problem solver and change agent.”
Carol Simon, LPN Outpatient Research Program MD Psychiatric Research Center
“Carol reflects the mission of the University of Maryland Medical Center.” Nikki Slater, BSN, RN Clinical Nurse II Cardiology Prep and Recovery Unit
“Nikki is organized, efficient, and calm during busy and/or challenging moments.” Marlyn Solomon-Theodore, MSN, RN Clinical Nurse II Child Psychiatry Unit
“Marlyn is excellent with her skills and an outstanding preceptor.” Jannette Sonza, RN Clinical Nurse II General Operating Room
“Jannette serves as a role model and great example of what we all strive to achieve.” LaTonya Spencer, RN Clinical Nurse II Medical Intermediate Care Unit
“LaTonya always rolls with the punches no matter what.” Maya Asuncion Villegas, BSN, RN Senior Clinical Nurse I Medical Intensive Care Unit
“Maya displays exemplary bedside skills and her leadership is important.” Jessica Wilson, BSN, RN Transplant Coordinator Transplant Services
“Jessica has been an integral part of this program’s growth.”
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Excellence in Community Service Presented to a nurse who promotes health in the community through innovative and creative contributions.
K Award Recipient:
Karen Cossentino, MS, RN, CCRN Senior Clinical Nurse II, Cardiac Care Unit
aren has been a pillar and unrecognized star of the Critical Care Unit (CCU). Though an outstanding nurse in the CCU, her community service efforts are commendable. For many years, Karen has served as the Chair and, at times, the sole supporter of the CCU’s efforts to organize Heart Month. She has rallied staff participation in the American Heart Association’s Heart Walk and raised money for this annual event. She spends numerous hours volunteering her time to this great cause. Karen encouraged CCU nursing staff to participate in a number of community events to educate the public about health as well as heart disease. She has organized blood pressure and cholesterol screenings, coordinated the Lunch & Learns offered each May, and she has attended every planned walk. Karen provides additional community service by nurturing UMSON nursing students when in her clinical instructor role. Her students often seek her advice when job searching, for reassurance, and often just for her friendly smile. Karen is a role model in nursing; everyone is grateful for her dedication and service.
Nominees:
Carmelle “Suzie” Charles, BSN, RN Clinical Nurse II Medicine Telemetry Unit, 13 East/West
Shannon Sullivan, BSN, RN Clinical Nurse II Center for Injury Prevention
“Suzie is truly an asset to supporting our community.”
“Shannon has been our number one ‘go to person.’”
Angie Ekwonye, MS, RN Senior Clinical Nurse I Orthopaedics Unit
Cynthia Swanson, RN, CNOR Clinical Nurse II STC Operating Room
“Angie has consistently exhibited excellence in community service.”
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“Cindy has tremendous courage and strength to help others.”
Excellence in Innovation through Evidence-based Practice
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Presented in recognition of innovative and creative contributions that have improved patient care through evidence-based practice.
he Shock Trauma, Patient Family Centered Care Council (PFCC) has improved patient family centered care as evidenced by significant improvements from pre-survey results. They conducted a review of evidence, brainstormed priority improvement areas, and conducted a Shock Trauma-wide survey of staff, patients and families using the Institute for Patient Family Centered Care assessment. The council analyzed the data, prioritized improvements and worked with Karen Doyle and the STC Executive Council to plan an all-day kick-off retreat called, “Improving Patient Family Centered Care.� Shock Trauma Center staff, leadership and interdisciplinary team members attended the retreat. The survey indicated needs for improvement in flexible and individualized visitation, 24/7 visitation, and opportunity for families to openly share information in discussions. The retreat educated staff on patient family centered care and identified actions to be taken around the priority improvement areas. The council implemented patient family centered educational initiatives throughout the Shock Trauma Center that are still ongoing. Post survey results have reflected dramatic improvements; results show decreased nurse anxiety, implementation of flexible and individualized visits, 24/7 visitation implementation, and increased family participation in open discussions.
Patient Family Centered Care Council (PFCC)
Shock Trauma Center Shared Governance, Shock Trauma Center Gena Stanek, MS, RN, CNS-B Clinical Nurse Specialist, Mentor to Chair Shock Trauma Center
Darlene Gray-Silver, BSN, RN Clinical Nurse II Select Trauma Intermediate Care
Victor Giustina, BSN, RN Senior Clinical Nurse II Trauma Resuscitation Unit
Karen Memphis, BSN, RN Senior Clinical Nurse I, Chair Neuro Trauma Critical Care
Catherine Dickel, CNOR, RN Clinical Nurse II STC Operating Room
Brandon Bruns, MD Assistant Professor Critical Care Medicine
Kathy Ross, BSN, RN Nursing Coordinator Shock Trauma Center
Jena Pietropaoli, RN Clinical Nurse II Neuro Trauma Intermediate Care
Matt Lissauer, MD Clinical Instructor Shock Trauma Center
Katherine Vann, BSN, RN Senior Clinical Nurse II, Former Chair STC Acute Care
Anne Grafton, MS, RN, CCRN Senior Clinical Nurse I Multi Trauma Critical Care
Manjari Joshi, MD Attending Infectious Disease
Lynn Armstrong, BSN, RN Nurse Manager Neuro Trauma Critical Care and Neuro Trauma Intermediate Care
Jennifer Motley, BSN, RN Senior Clinical Nurse I Multi Trauma Intermediate Care
Susan Roy, D.Min, BCC Director Pastoral Care
Aimee Macatangay, BSN, RN Clinical Nurse II STC Acute Care
Cindy Toenniessen Staff Chaplain Pastoral Care
Jennifer Nolan, BSN, RN Clinical Nurse II Select Trauma Critical Care
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Excellence in Innovation through Evidence-based Practice
Richard Goatee Patient Advocate Prep Patient Representative
Michelle Willis, MSN, ACNP Manager Clinical Program CRNP
Lisa Frierman, RN, CCM Nurse Case Manager Clinical Effectiveness
Marita Hipolito Social Worker Social Work
Carla Aresco, MS, NP Manager Clinical Program CRNP
Caran Young, BSN, RN Senior Clinical Nurse I Adhoc Member
Bobbi Eventoff, MSN, RN Case Management Clinical Quality Systems
Lorrie Knight-Major Family Member Representative
Karen McQuillan, MS, RN, CCRN, CNS-BC Lead Clinical Nurse Specialist Adhoc Member
Lauren & Todd Jarman Family Member Representative
Nominee:
Elizabeth “Betsy” Raine, BSN, RN Clinical Nurse II, NeuroCare Intensive Care Unit
“Betsy’s work produced higher quality care and better outcomes.”
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Excellence in Innovation through Research Presented in recognition of innovative and creative contributions that have improved patient care through research.
S Award Recipient:
Dawn Ament, BS, RN Nurse Research Coordinator, Electrophysiology
ince she arrived at UMMC as a nurse research coordinator in Electrophysiology (EP) working with four EP physicians, Dawn has helped grow that research program from 12 studies to 28 studies in the past year. This includes Dawn’s help to develop and operationalize two EP and one cardiac catheterization nursing studies, which are currently ongoing. Dawn’s previous role as a research coordinator and EP specialist from Mid-Atlantic Cardiovascular Associates brought a wealth of experience to her position — not only in managing research trials, but also in managing cardiac devices. Her knowledge of cardiac devices is a tremendous asset to the nurses with whom she works, and her organizational skills and willingness to help as needed exemplifies a true team approach. Outside of her role in the Medical Center, Dawn volunteers for mission work in Africa to provide health care to the needy. As she so eloquently has stated, “I will continue to seek ways to grow and be considered an asset in this profession.”
Nominees:
Brigid Blaber, MS, RN Nurse Manager NeuroCare Intensive Care Unit
Beth Sherfy, MS, RN Quality Improvement Coordinator Pediatric Cardiology Program
“Brigid has a visionary, collaborative, and innovative approach to bedside nursing.”
“She has been an integral part of the Pediatric Heart Program.”
Priya Nair, MS, RN-BC, CMSRN, CBN Senior Clinical Nurse II Surgical Acute Care Unit
“Priya has led research and innovation in the care of bariatric patients.”
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Excellence in Leadership Presented in recognition of the unique ability to lead and inspire others towards achieving the vision and goals of the Department of Nursing and Patient Care Services. Two awards will be presented in this category: (1) a manager who has demonstrated inspiring leadership and passion in the pursuit of nursing excellence, and (2)
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a clinical nurse who has led, advanced, and/or strengthened nursing, either as a profession or in the delivery of patient care within and/or beyond the University of Maryland Medical Center. Award Recipient for Management:
Shawn Hendricks, MS, RN Nurse Manager, Medicine Telemetry Units, 10 East and 11 East
hawn has many skills and talents as a leader in the organization. Under her leadership, the medicine telemetry units are thriving, with employees striving for excellence in customer service and clinical practice. She fosters a culture of safety, where they learn from errors. She is a strong change agent and was involved in many RIEs in medicine, many of which focused on improving patient flow. She uses many of the skills learned though RIE education to implement and monitor changes. Shawn is a strong educator, which was her focus in her Masters education. She continually identifies deficits and re-educates staff in huddles, visual cues, and through small group education sessions. She continues to focus on improving practices related to UMMC and nursing priorities. She also mentors newer nurse managers. Her units’ patient satisfaction results reflect all the work her team is doing under her leadership. She has presented projects in several nurse-manager forums, UMMC publications, and poster forums. She takes pride in her work and in the organization. Shawn is an exceptional leader!
Nominees for Management:
Lesli Bennett, MSN, MBA, RN Nurse Manager Cardiac Care Unit and Cardiac Progressive Care Unit
Simone Odwin-Jenkins, MBA, BSN, RN Nurse Manager Vascular Surgery Progressive Care Unit and Orthopaedics Unit
“Lesli has been our voice to the physician team and helped us get back on track.”
“She is an expert clinician, works tirelessly to mentor the staff and is always advocating for patients and families.”
Claudia Handley, MS, MBA, RN Nurse Manager Select Trauma Critical Care and Select Trauma Intermediate Care
Melissa Reece, MSN, MBA, RN, CNOR Nurse Manager STC Operating Room
“Claudia’s staff have followed her positive lead.”
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“Melissa strives to do her best at whatever she is doing.”
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Excellence in Leadership
Award Recipient for Clinical Leadership:
Visitacion “Bing” Casal, BSN, RN Senior Clinical Nurse I, Vascular Surgery Progressive Care Unit
ing is an outstanding leader and she is the “heart and soul” of the unit. In the past two years the unit has had a change in nurse manager, moved to another location, and changed the focus from a cardiac/medical unit to a vascular surgery focus, resulting in a reinvention of structure. Bing has steadfastly faced these challenges and produced outstanding results for her team and UMMC. She was elected to chair Clinical Practice Council, and since has produced outstanding results. After participating in the conceptualization and planning of the formation of this group, she now serves at the Chair of the council. Bing is a role model for charge nurses, demanding and receiving respect from her peers and the providers. She has organized the role on our unit, producing a charge nurse notebook and checklists to ensure accurate and timely completion of charge nurse work. She is also the driving force and role model for patient satisfaction rounds. Bing is the unit representative on many medical center initiatives, including Safety Officer roles, Competency Marathon, Med-Surg/Critical Care Value Analysis & Technology, Equipment, & New Products, and the Patient Flow Committee. Bing exemplifies and demands the best of her peers and colleagues. She leads her team as a shining star of nursing excellence at UMMC.
Nominees for Clinical Leadership:
Deborah Grau, MS, RN, RNC-OB Senior Clinical Nurse II Labor & Delivery
Catherine Zei, BSN, RN, CCRN Senior Clinical Nurse II Medical Intermediate Care Unit
“Debbie is approachable and a problem solver.”
“Catherine is a true asset to the Medical IMC family.”
Jeremy Kirlew, BSN, RN Senior Clinical Nurse I Cardiac Catheterization Lab
“Jeremy is a wonderful nurse and a great leader.” Rachel Maranzano, BSN, RN, CCRN Senior Clinical Nurse I Surgical Intensive Care Unit and Surgical Intermediate Care Unit
“Rachel assists staff with patient care, providing teaching and mentoring as needed.” Jacqueline McLoughlin, RN Clinical Nurse II Trauma Resuscitation Unit
“Jacqueline is a role model for nursing leadership.” Diana Novak, BSN, RN, CCRN Senior Clinical Nurse II Pediatric Intensive/Intermediate Care Unit
“It is difficult to imagine that any single person could have as significant of an impact on an entire unit as Diana does.”
Vascular Surgery Progressive Care Unit
Simone Odwin-Jenkins, MBA, BSN, RN, Nurse Manager Virginia Nganga, BSN, RN, Senior Clinical Nurse I Visitacion “Bing” Casal, BSN, RN, Senior Clinical Nurse I Victoria Phelps, BSN, RN-BC, Senior Clinical Nurse I Noel Corpus, BSN, RN, Senior Clinical Nurse I
“With this core group of leaders, the unit will continue to succeed and innovate.”
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Excellence in Precepting, Mentoring and Education Presented for significant contributions to the education of colleagues, students, patients, or families.
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Exhibits teaching expertise in roles such as mentor, preceptor, or instructor and participates in the development of educational programs or instruction for colleagues, students, and patients or family.
Award Recipient:
James Earley, MSN, RN Senior Clinical Nurse II, Child Psychiatry Unit
im Earley is passionate about education in psychiatric nursing. He avails himself to any opportunity to teach, and his desire to educate families of children with psychiatric illnesses is evident. He oversees family education on the inpatient and day hospital units. Jim provides direct patient care as a Senior Clinical Nurse II in both areas, and exemplifies the professional advancement model as it was intended. He works to engage the patient on all levels and expects the staff to do the same. The Attachment, Self-Regulation and Competency framework is evidenced based and will challenge old practices such as seclusion and restraint; Jim is actively involved in a multidisciplinary steering committee to integrate this model into both areas. He mentors new nurses and participates as a preceptor. Staff view him as a resource during this challenging transition. He is a clinical instructor in the SON partnership program and regularly encourages students to consider psychiatric nursing as a “first step” in their nursing career. His students rate him as an excellent instructor.
A Award Recipient:
Ann Rigdon, MS, RN, OCN Clinical Practice & Education Specialist, Greenebaum Cancer Center
nn is continuously striving to find ways to mentor all nurses, including seasoned nurses, new nurses, and nurses new to oncology. Not only does she answer questions, but she gives thoughtful explanations of the evidence-based rationales for practice. It is clear that she finds satisfaction in teaching nurses and guiding them to find the correct answers. She educates with thorough explanations that are easy for learners to understand and relate to practices. She also coaches nurses regarding the rationale for nursing best-practices. Her education is not limited to strictly nursing care, covering fundamental process changes and issues regarding the totality of care. Ann encourages flourishing nurses to educate others and lead projects which can enhance the unit. Upon deciding to attempt a new project on the unit, Ann researched journal articles that could be used in evidence-based practices at UMMC. Ann leads to ultimately better nursing practices at UMMC; she encourages nurses to conduct research projects, educate newer nurses, and implement changes collaboratively.
Nominees:
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Christina Arnold, BSN, RN, CNOR Clinical Nurse II STC Operating Room
Andrea Ball, RN, CCRN, CEN Senior Clinical Nurse I Trauma Resuscitation Unit
“Christina worked diligently with the new staff … helping them to acclimate and grow.”
“Andrea lives her commitment to excellence every day as she models nursing care.”
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Excellence in Precepting, Mentoring and Education Mary Ann Bautista, MS, RN, CNRN, CCRN Clinical Education Coordinator NeuroCare Intensive Care Unit
Ellen Plummer, DL, MBA, MSN, RN, CCRN Senior Clinical Nurse II Trauma Resuscitation Unit
“Mary Ann demonstrates expertise in the role of mentor, preceptor, instructor, clinical expert and leader.”
“She is one of the most caring, knowledgeable and respectable nurse, and people, I know.”
Biljana Brkic, RN Clinical Nurse II Vascular Surgery Progressive Care Unit
Barbara Jane Redwood, RN, CNOR Clinical Education Coordinator STC Operating Room
“Biljana strives for excellence in her daily work and she meets daily expectations with a caring attitude.”
“She is well respected by the staff and they consider her a valuable source of information.”
Dominique Buckner, BSN, RN Clinical Nurse II Surgical Acute Care Unit
Jeffrey Ross, BSN, RN Senior Clinical Nurse I Adult Emergency Services
“She inspires nurses to increase their knowledge and personal skills.”
“Jeff is known in the AED for his positive orientation experiences and achieving excellent outcomes.”
Derek Eckenrode, BSN, BA, RN Senior Clinical Nurse I Medical Intermediate Care Unit
“Derek’s compassion and nursing skills make him a role model for his peers.” Victor Giustina, BSN, RN, CNLC Senior Clinical Nurse II Trauma Resuscitation Unit
“Victor brings history, safe patient care, and professionalism to the TRU every day.” Treza James, MS, NNP-BC Clinical Practice & Education Specialist Neonatal Intensive Care Unit
“Treza influences and motivates the NICU staff.” Daniel Kopp, RN Clinical Nurse II Geriatric Psychiatry Unit
“Teacher, instructor, mentor, educator, preceptor … all of these words describe Dan.” Amy Mellies, RN Clinical Nurse II Adult Echocardiography Lab
Beth Sherfy, MS, RN Quality Improvement Coordinator Pediatric Cardiology Program
“She strives to further our department to excellence and promotes teamwork.” Meghan Taneyhill, BSN, RN, PCCN Senior Clinical Nurse I Cardiac Progressive Care Unit
“Meghan continues to work with nurses to perfect their confidence and ability in caring for their patients.” Stacey Trotman, BSN, RN, CMSRN Senior Clinical Nurse II Medicine Telemetry Unit, 13 East/West
“Stacey Trotman, mentor to all, a priceless gift to our unit and the profession!” Amy Wilson, BSN, RNC Senior Clinical Nurse I Labor & Delivery
“Amy is a nurse who has made substantial contributions to the education of staff and patients.”
“Amy’s willingness to educate others is commendable.” Nursing Excellence Awa rds 2 013
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Excellence in Publication or Presentation Presented in recognition of innovative and creative contributions that have improved patient care
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through scholarly publication or presentations.
Award Recipient:
Stacey Chaney Hydorn, BSN, RN Senior Clinical Nurse I, Adult Emergency Services
tacey is being recognized for her original manuscript, which has been accepted for publication in the Journal of Emergency Nursing. The impetus for the manuscript started with a conversation that Stacey initiated with attending physician Dr. Michael Witting about the various practices used to obtain orthostatic vital signs (VS). They recognized that not only were there inconsistencies in orthostatic VS assessment, but there were also inconsistencies in interpretation. This led to a research study about best practice for orthostatic VS and formed the basis of an interdisciplinary collaboration between nursing and medicine. The entire AED team and UMMC nursing is proud of Stacey’s professional contribution to identify a gap in knowledge, engage in research, and disseminate study findings. She is first author on a manuscript entitled, “Variation in Orthostatic Vital Sign Testing in an Urban Academic Emergency Department,” which is currently in press. Study findings will serve as the foundation of an upcoming PI project that Stacey plans on leading.
Nominees:
Victoria Phelps, BSN, RN-BC Senior Clinical Nurse I Vascular Surgery Progressive Care Unit
Diana Clapp, BSN, RN, CEN, CCRN, NREMT-P Senior Clinical Nurse II Trauma Resuscitation Unit
“Victoria’s collaboration with members of the Hand Hygiene Patrol on C5E has resulted in 100% compliance for one quarter.”
“Diana is a prolific state and national lecturer who routinely speaks at state EMS conferences.”
Pauline Esoga, MSN, RN Senior Clinical Nurse II Orthopaedics Unit
“Pauline has a sincere outlook on our core mission of commitment to excellence.”
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Mary “Patty” Wall, BSN, RN, CCRN Senior Clinical Nurse II Interventional Radiology
“Patty did a great job in explaining RIRE processes at UMMC.”
Excellence in Publication or Presentation
Labor & Delivery and Lactation Support:
Deborah Grau, MS, RNC-OB, Senior Clinical Nurse II Christine Shippen, MS, RNC-OB, IBCLC, RLC, Senior Clinical Nurse II Suzanne Alton, BSN, RNC-OB, Senior Clinical Nurse I Jennifer MacHamer, BA, RN, CCE, Clinical Nurse II Maria Mayzel, MPIA, BSN, RN, Clinical Nurse II
“This project helped increase consistency in labor support practices.”
STC Acute Care Unit and Hyperbaric Chamber:
Katherine Vann, BSN, RN, Senior Clinical Nurse II Shanna Hartman, BSN, RN, Senior Clinical Nurse II Allison Payne, BSN, RN, Senior Clinical Nurse I
“Their commitment to quality patient care is evident in their practice and in growing the practice of others.”
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Physician Colleague Presented in recognition of the unique ability of a physician to collaborate with nurses toward the goal
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of excellence in patient care in a professional and positive manner. Two awards will be presented in this category: (1) an attending and (2) a resident/fellow.
Award Recipient for an Attending:
Dan Lemkin, MD, MS, FACEP Assistant Professor & Director of Medical Informatics, Emergency Medicine
r. Dan Lemkin is a great listener, and he truly cares about input from nurses. Dan is approachable and helpful with patient care matters. As the Emergency Department transitioned this year to a new location, Dan was a great asset; he paid meticulous attention to details that were often vague concepts. These details involved information, data installation, PCs, work spaces, and the columns on the tracker board. Dan designed the nursing assignment sheet for the unit, and he thought of workflow processes from a nurse’s perspective; for example, he thought to strategically place monitors in the ideal spot for visualization and nursing access. Dan is an advocate for nursing and patient-centered care. He also keeps a 30-pound bag of assorted candy bars in his locker; the minute anyone is having a crazy day, Dan quietly comes around and places a Butterfinger in front of that individual. This has been a perfect strategy to help his colleagues get through the rest of their shifts.
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Award Recipient for a Resident/Fellow:
Mehmet Turan, MD Maternal Fetal Medicine Fellow, Labor & Delivery
he nursing staff of Labor & Delivery would like to recognize Ozhan (Mehmet) Turan, the Maternal Fetal Medicine (MFM) fellow, for the Physician Colleague award. Dr. Turan completed his residency at UMMC’s Labor & Delivery, and the staffs are fortunate to have him continue on for a MFM fellowship. Dr. Turan has a wealth of knowledge and skills that he utilizes on this high-risk unit. He serves as a resource to both the physician and nursing staff. Dr. Turan is always approachable and he thoughtfully takes the time to teach in his daily practice. His collaboration with the nursing staff regarding patient care helps to ensure that patients receive the best possible care with the best possible outcomes. Dr. Turan is a skilled surgeon and physician who always takes time to educate the residents as to make the most of their time on the Labor & Delivery. Dr. Turan is not only an exceptional physician, but he is also a friend. He treats everyone equally and he strives to provide the best learning and working environment to those around him.
Nominees:
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Kimberlee Bizzell, MD Attending Physician Medical Intermediate Care Unit
Matthew Christian, MD Resident Orthopaedics Unit
“The entire unit feels her commitment to quality!”
“Matthew is a role model resident and nursing advocate.”
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Physician Colleague
Saranya Chumsri, MD Assistant Professor of Medicine Greenebaum Cancer Center
“Dr. Chumsri truly believes that excellence in care can best be obtained by a team approach.” Robert Crawford, MD Associate Professor of Surgery Vascular Surgery Progressive Care Unit
“He is seen by the staff as a champion for patient care and most importantly, patient safety!” Miriam Jacob, MD Assistant Professor of Medicine Cardiac Progressive Care Unit and Cardiac Care Unit
“Her lively personality has left a lasting impression on her patients and fellow colleagues.” Abel Joy, MD Hospitalist Medicine 6 Attending Medicine Telemetry Unit, 13 East/West
“Dr. Abel is a role model, patient advocate, physician colleague, and educator.” Christian Lachner, MD Associate Professor Geriatric Psychiatry Unit
“Dr. Lachner reaches a vast population in psychiatry through education and humor.”
Jay Menaker, MD Director, Emergency Medicine Fellowship; Physician Director, Quality Management; Associate Professor, UMSOM
“He has been an integral force in improving nurse-physician communication and collaboration.” James O’Connor, MD Associate Professor of Surgery, Chief of Critical Care, Chief of Thoracic and Vascular Trauma
“Dr. O’Connor provides care from his heart and is a role model for communication.” Mukta Srivastava, MD Assistant Professor of Medicine & Interventional Cardiologist Cardiac Catherization Lab
“Dr. Srivastava provides quiet strength, calmness, and kindness in providing care to the cardiac patient.” Deborah Stein, MD, MPH, FACS, FCCM Associate Professor of Surgery, Medical Director, Neuro Trauma Critical Care, Chief, Section of Trauma Critical Care, Department of Surgery
“Dr. Stein is every nurses ‘dream physician’ … whose care for the patients is flawless.”
Ted Manson, MD Attending Physician Trauma Orthopaedics
“Dr. Ted Manson is a consummate healthcare professional and patient advocate.”
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Outstanding Nursing Support Staff Presented in recognition of excellence in patient care and service through compassion, respect, integrity and support to nurses. This staff member reports directly to a nurse manager, e.g., PCT, CNA
D Award Recipient:
Daniel Gent Patient Care Technician, Mobile Practitioner Team and Rapid Response Team
an stands out when it comes to helping staff and patients. He makes himself available in any area of need, supporting both the staff within the Mobile Practitioner and Rapid Response Teams and other departments upon request; he never turns down the opportunity to assist someone in need, supporting his co-workers and patients in any way possible. Dan puts patients and families at ease by explaining procedures and giving encouraging words to help them through what is already a difficult time. He also serves as an outstanding clinical preceptor for the unit’s PCTs and RNs. He has an in-depth knowledge of the PCT role within the Mobile Practitioner Team, and he has exhibited his expertise in his contributions to the orientation process for the MPT/RRT’s PCT group. Dan serves as the departmental Safety Officer for MPT/RRT, he rounds within other areas of the division, and he discusses patient safety concerns with the team. Dan is exemplary PCT and will someday make an extraordinary nurse, as he is currently pursuing his nursing degree.
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Award Recipient:
Candace Scroggin Practice Assistant, Pediatric Infusion and Testing Center
s a Practice Assistant, Candace is responsible for clinical duties of a CNA and all administrative functions that would normally be completed by front-desk personnel. Candace assumes both roles with a depth and breadth of knowledge that cross both clinical and administrative realms. She has broadened her knowledge base by introducing an entire new skill set, including STAR and IDX training, insurance authorization procedures, patient charge and point of service co-pay collections. Candace is often the first person patients communicate with when calling to make an appointment at the infusion center. As an ambassador to the Pediatric Infusion and Testing Center, she is always professional, courteous, and models behavioral standards. Candace has been a pioneer working with nursing staff and her nurse manager establishing routines and protocols.
Nominees:
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Eleanora Brown Patient Care Technician Surgical Intensive Care Unit
Daveeda Demar Lyles Unit Secretary STC Acute Care
“Eleanora is a role model PCT and team player.”
“Daveeda’s attitude in responding to patient needs often sets the tone for the rest of the patient’s hospitalization.”
Anquanetta Cunningham Patient Care Technician Surgical Acute Care Unit
Katelyn Feehley Student Nurse Mother/Baby Unit
“Annie is compassionate, reliable, professional, humble, positive, and courteous.”
“She serves as a great patient advocate and reports all adverse findings and needs to the nurse.”
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Outstanding Nursing Support Staff
Calvin Foots Mental Health Associate Adult Psychiatry Unit
Nhung Ho Patient Care Technician Bone Marrow Transplant Unit
“Calvin is generous sharing his many years of knowledge with fellow staff members.”
“Nhung is a very efficient, reliable, and compassionate patient care technician.”
Tia Generette Unit Secretary Orthopaedics Unit
Tracey Jones Patient Care Technician Greenebaum Cancer Center, Stoler Pavilion
“Tia works with a smile and is a role model for customer service.”
“To say that patients love her would be an understatement.”
Shirley Gladden Receptionist Preoperative Readiness Evaluation and Preparation Center
Shanetta McClelland Patient Care Technician NeuroCare Intensive Care Unit
“She has created an environment in our waiting room that is warm and welcoming to all who enter.”
“Shanetta is an excellent caregiver and integral member of our healthcare team.”
Meta Hamlin Unit Secretary Cardiac Surgery Step-down Unit
Keisha Moss Patient Care Technician Medical Intermediate Care Unit
“Meta is a role model for customer service and teamwork.”
“Keisha takes her own initiative to care for her patients, and always wants to learn more about the medical field.”
Katia Haney Patient Care Technician Surgical Endoscopy Unit
“Katia is a respectable and a great team player.” Regina Harley Nursing Assistant Supplemental Staffing
“Regina continuously provides our patients with competent and professional care on a daily basis.”
Harold Neal Surgical Support Technician STC Operating Room
“Harold remains calm, professional and courteous with several patients commenting about how polite he is.” Veita Odom Medical Assistant Greenebaum Cancer Center, Stoler Pavilion
“Veita is professional, organized, accountable and dependable in her approach with staff and patients.”
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Outstanding Nursing Support Staff
Shannon Robinson Mental Health Associate Geriatric Psychiatry
Glendalyn Smith-Turner Patient Care Technician Surgical Intermediate Care Unit
“Shannon is professional in her approach and offers patience and understanding of the patient’s illnesses.”
“Glenda displays a positive and graceful attitude while working.”
Allison Rothwell Unit Secretary Multi Trauma Critical Care
Jacinta Tate Senior GI Technician Endoscopy
“She has demonstrated a commitment to patient safety and partners with nursing to ensure a safe environment.” Erica Rychwalski, EMT-B Trauma Technician Trauma Resuscitation Unit
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“Jacinta is a role model for promoting a healthy work environment.” Jennifer Way Unit Secretary General Pediatrics Unit
“Teamwork is extremely important to her, and she keeps her coworkers accountable as well as herself.”
“Jen exudes excellence in all of the behavioral standards, including accountability, teamwork, communication, service and respect!”
Jurina Smith Patient Care Technician NeuroCare Intermediate Care Unit
Shana White Patient Care Technician Vascular Surgery Progressive Care Unit
“Jurina provides excellence in patient care through her unyielding commitment to our patients and nursing team.”
“Her patients receive care which goes above and beyond expected norms.”
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Rising Star Presented to a nurse with less than 2 years total experience who demonstrates exceptional promise to advance the practice of nursing though enthusiasm, commitment, passion and innovation.
B Award Recipient:
Brandi Acton, RN Clinical Nurse I, Shock Trauma Center Post Anesthesia Care Unit
randi has been an excellent addition to the Shock Trauma Center Post Anesthesia Care Unit (PACU) Team. She is always positive and energetic, up for any challenge, and is helpful to her colleagues. As soon as Brandi joined the unit, she took advantage of every learning opportunity possible during her orientation. Despite her limited nursing experience, Brandi has become a resource to the new staff on our unit. The PACU is undergoing a transitional time due to limited space and staffing during construction, however Brandi is always willing to “go the extra mile� without complaint. She is dedicated to making each day as pleasant as possible for her colleagues and patients. Brandi is a joy to work with and she takes excellent care of her patients.
M Award Recipient:
Martha Lefferts, BSN, RN Clinical Nurse II, Neonatal Intensive Care Unit
artha is being recognized as an emerging leader; someone with a drive and passion for nursing and the pursuit of knowledge. She is a strong patient advocate; her communication is clear, respectful and service oriented. She is very effective in advocating on behalf of the neonatal patient and collaborating with the team to plan and implement care. Martha strives to provide service excellence and offer parents a calming experience in what is otherwise a life-changing event. She seeks out challenging assignments and she is always looking for ways to grow professionally and personally. Even as a new nurse, Martha is excited to share her knowledge and experience with others, often volunteering to have observational nursing students shadow her. In her short time at the Medical Center, Martha has already accomplished a great deal and has had her hands in many projects. As part of the New Graduate Residency Program, Martha led her team through the EBP Project investigating Pain in the Neonate and the Administration of Sucrose. Currently, Martha is excited about working on a new project with the Office of Clinical Practice & Professional Development, you&ummc, to onboard new nurses, connecting new staff with the Medical Center and the Baltimore area.
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Rising Star
K Award Recipient:
Karen Luttrell, BSN, RN Clinical Nurse II, Surgical Acute Care Unit
aren is a superlative nurse who stands out amongst her peers. She is consistently positive, making an effort to assist in the day-to-day operations of patient care. She is a team player who is thorough, professional, courteous, well-respected and motivated. Karen has excellent customer service skills; she always delivers service with a smile. The acuity on Surgical Acute Care Unit is extraordinary, and Karen’s interpersonal skills add to an atmosphere that demonstrates high customer satisfaction as well as operational excellence with her colleagues. She is a proactive learner, always striving to get the best information and resources to service the patients. After caring for her first ostomy patient, Karen decided that it would be beneficial for personal enhancement and patient care to become Wound Vac Certified. She is also studying to become a nurse practitioner. Karen is humble, passionate, full of integrity, and the epitome of professionalism. In her preceptor role, her new grads find her energetic, highly skilled, attentive, focused, and meticulous. Karen is patient and always available. Continuously promoting teamwork, Karen facilitates the “Working Together” workshops and is a member of the “W5 Strategic Planning Committee.” She is definitely a Rising Star.
I Award Recipient:
Nathan Shapiro-Shellaby, BSN, RN Clinical Nurse II, Cardiac Surgery Intensive Care Unit
n the very challenging environment of the Cardiac Surgery Intensive Care Unit, Nathan has worked very hard to quickly acquire the necessary skills and education to function as a nurse in the complex, high-tech, and high-acuity unit. Nathan provides quality care to the sickest of patients with confidence, care, and compassion. He is excellent in self-study and self-discipline in his acquisition of new knowledge as it relates to cardiac surgery; Nathan continually searches for ways every day to advance practice, safety, and improve the quality of care that is delivered on the unit. He is involved in the Process Improvement Council and he is driving to improve practice with his teammates. Nathan’s commitment extends in his efforts to build positive relationships with patients and families. He was instrumental in driving a project that was successful in acquiring a PC for the visiting area as a resource and much needed Internet connection for visiting family members. Nathan is active in the Education Council and he is currently leading an education project to share challenging case studies related to Epicardial Pacing, in efforts to improve management of complex pacing challenges. The entire team look forward to watching his project ideas and innovations develop, and observing him as he advances in his nursing career.
Nominees:
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Kristin Bailey, BSN, RN Clinical Nurse I NeuroCare Acute Care Unit
George Bragdon, MS, RN, PCCN Clinical Nurse II Multi Trauma Critical Care
“Kristin consistently gives her best to her patients and their families and is a true asset to the unit.”
“He anticipates the basic human needs and integrates them into his critical care nursing practice.”
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Rising Star
Alyssa Bruno, BSN, RN, CCRN Clinical Nurse II Medical Intensive Care Unit
Elaine “Elle” Glass, RN Clinical Nurse II STC Operating Room
“Alyssa quickly excelled at patient care during orientation and upon completion of orientation she became a strong bedside nurse.”
“She is a strong patient advocate and stands up for what she believes in, even if unpopular.”
Elisabeth Cahill, BSN, RN Clinical Nurse II NeuroCare Intermediate Care Unit
“She demonstrates patience, a commitment to high-quality patient care delivery, and an enthusiasm for nursing that is refreshing.” Alexandra Converse, BSN, RN Clinical Nurse II Medical Intermediate Care Unit
“Ali is a team player in every sense of the word and never backs down from a challenge.” Danielle Diffenbaugh, BSN, RN Clinical Nurse II STC Acute Care
“Danielle’s follow through is impeccable and her attention to details is exemplary.” Kelley Erskine, BSN, RN Clinical Nurse II Orthopaedics Unit
“Kelley is always ready and willing to help out with unit projects and team work.” Amanda Fabian, RN Clinical Nurse I Multi Trauma Critical Care
“She seeks out opportunities to learn, grow and advance her own practice.”
Alexander Halstead, BSN, RN, CCRN Clinical Nurse II Surgical Intensive Care Unit
“Ever since Alex started, he has had a thirst for knowledge and has been eager to learn.” Christine Holler, BSN, RN Clinical Nurse I Select Trauma Intermediate Care
“Christine is a valued member of the staff and is praised by her patients and families.” Patricia Kruger, BSN, RN Clinical Nurse II Geriatric Psychiatry Unit
“Trisha can problem solve quickly and actively engages in critical thinking.” Melissa McNew, RN Clinical Nurse I Surgical Intermediate Care Unit
“Her enthusiasm is contagious.”
Jessica Milone, MS, RN Clinical Nurse I Adult Psychiatry Unit
“Jessica exemplifies both a high level of commitment and quality nursing care.”
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Rising Star
Fredin Pallikal, RN Clinical Nurse II Vascular Surgery Progressive Care Unit
Laura Schultz, BSN, RN Clinical Nurse II Cardiac Surgery Step-down Unit
“Fredin has stepped up to help maintain optimal staffing on the unit.”
“Her sense of humor not only uplifts her colleagues but also engages her patients to meet their healing goals.”
Susie Park, MS, RN Clinical Nurse II Pediatric Intensive/Intermediate Care Unit
“Her cheerfulness and upbeat attitude are unparalleled, and she consistently lifts the spirits of her patients.” Kaitlyn Penaranda, BSN, RN Clinical Nurse II Adult Emergency Services
“Her attention to detail and critical thinking lend to her ability to manage the care of challenging patients.”
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Lillian Simon, BSN, RN Clinical Nurse II Child Psychiatry Unit
“Lillian has created numerous userfriendly forms in child psych to enhance processes and communication.” Kara Swirdovich, BSN, RN Clinical Nurse II Medicine Telemetry Unit, 13 East/West
“Kara shows outstanding promise to advance.”
Caroline Potts, BSN, RN Clinical Nurse II Pediatric Intensive/Intermediate Care Unit
Rachel Sybor, MS, RN Clinical Nurse II General Pediatrics Unit
“Caroline excels at critical thinking and integrating a culture of safety into caring for patients.”
“Her nursing students are lucky to be able to share in her passion and love of nursing.”
Jennifer Salaveria, BSN, RN Clinical Nurse II Mother/Baby Unit
Hannah Tolley, MS, RN Clinical Nurse II Labor & Delivery
“Jennifer approaches every day with a very positive outlook and remains calm even in stressful situations.”
“Hannah is able to express herself with a confidence and assertiveness not often seen in the novice nurse.”
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Special Friend of Nursing Presented in recognition of the unique abilities of a non-nurse who does not report directly to a nurse manager, who collaborates with Nursing toward the goal of excellence in patient care.
P Award Recipient:
Paul Ricks Distribution and Logistics Manager, Materials Management
aul is organized, articulate, and efficient. He implements changes, maintains par levels, creates sustainable environments, and is readily available when quick assistance or advice is needed. He will arrive to the units, morning or night, on his days off, in emergencies, and whenever he is called upon. Paul is humorous, a perfect gentleman, and he is courteous to all coworkers. Paul is a “diamond in the rough:” a C2X ambassador, and a person who truly values those who take care of patients. During the process of setting up the new Trauma OR’s, Paul was always helpful to his team. He possesses an expertise about arranging supplies or instruments in a particular space. He was always there throughout the entire process including the “big move” and he didn’t rest until everything was complete. Paul gives up his personal vacation annually to go to Ecuador on a medical mission trip and was a tremendous help with the Haiti missions by helping out with supplies and materials. He is a fearless, honest man, filled with integrity, and he always makes himself available with courtesy a contagious smile.
Nominees:
Tony Brown Room Attendant Hospitality Services
“Tony is always willing to help others and it is evident in his day-to-day interactions with his co-workers.” Nakia Eldridge, PharmD Pharmacy Manager Pharmacy Operations
“Nakia is visible, accountable, has excellent follow through, and never leaves a problem unsolved.” Anne Haddad, BA Publications Editor Communications and Public Affairs
“Anne has played a key role in nursing communications and publications over the years.” Tiffany Harris Supervisor STC Outpatient Pavilion
Justin Johnson and Paul Edwards Patient Transportation Aides & Team Leaders Patient Transportation
“Justin and Paul worked together to create a safer environment for our patients.” Shaun Johnson Anesthesia Technician STC Operating Room
“Shaun is hardworking, smart, friendly, and positive-minded.”
“Tiffany is definitely a role model for putting patient care first.”
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Special Friend of Nursing
Melvin Lewis Anesthesia Technician STC Operating Room
Hilda Trent Housekeeping Supervisor Hospitality Services
“Melvin helps the day run smoothly by being proactive and helpful.”
“She consistently ensures a high quality of work and achieves the quality that is expected.”
April Melton, LCSW-C Social Worker Geriatric Psychiatry Unit
Darlene Wilson Room Attendant Hospitality Services
“The nursing staff appreciate her team approach, always offering a helpful hand.”
“She is consistently pleasant and professional, greeting all of the patients and families.”
Nicole Mitchell Housekeeper Hospitality Services
“We have come to rely on her greatly and value her as a co-worker and part of the L&D family.” Yvette Samuels, DPT, PT Physical Therapist NeuroCare Intermediate Care Unit
“Yvette demonstrates sincere abilities that contribute to our team and add excellence to the patient care.” Erica Spitaleri, MPT, PT Senior Physical Therapist Medicine Telemetry Unit, 13 East/West
“Erica has worked to bridge the relationship between the nursing staff and rehabilitation therapy staff.” Kellie Tenaglia Patient Coordinator Interventional Radiology
“Kellie is customer service oriented and a great C2X role model.”
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The Security Team Security Department
“Without them, we would not be able to deliver the necessary patient care required for our patients.”
University of Maryland School of Nursing Colleague Presented to a faculty member who exemplifies excellence as a mentor and educator.
R Award Recipient:
Regina Twigg, DNP, RN Assistant Professor, Department of Organizational Systems and Adult Health, School of Nursing
egina has served for many years as a clinical instructor for the School of Nursing with her clinical groups on STC Acute Care (4STA). She has recently chosen to take on a role as a clinical nurse part time, along with her full time teaching commitment. Regina models the best of what nursing has to offer. She exemplifies excellence as a mentor and educator in her daily practice going above and beyond her role. She uses her clinical expertise and knowledge to educate, mentor, and lead staff in order to advance their clinical practice. Regina also helps staff grow clinically by helping them partner with the School of Nursing for unit education days in order to allow hands on simulation training in the lab. Regina is an excellent resource and role model and everyone is glad to have her as a University of Maryland School of Nursing colleague!
Nominee:
Joan Davenport, PhD, RN Assistant Professor and Vice-Chair Department of Organizational Systems and Adult Health School of Nursing
“She guides and teaches with a style that is firm but efficient and filled with knowledge.�
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Living Excellence Awards The Living Excellence award is for those nurses who exemplify excellence in their practice and the care of their patients. There are individuals on every unit, in every diagnostic/procedure area, in every ambulatory setting, who provide clinical practice support at University of Maryland Medical Center that stand out and should be recognized for what they do every day. This award is presented in recognition of excellence in service through compassion, respect, integrity and professionalism in the delivery of care to patients and families. They are role models whose actions further enhance the profession of nursing every day.
David Alonsozona, BSN, RN Senior Clinical Nurse I Geriatric Psychiatry Unit
Barbara Bigelow, BSN, RN, OCN Senior Clinical Nurse I Hematology & Oncology Unit
“He is very professional in his interactions with the interdisciplinary team.”
“She is dependable, reliable and humble.”
Mary Arnett, RN, CMSRN Senior Clinical Nurse I NeuroCare Acute Care Unit
Ethel “Elise” Brown, RN Outpatient Mental Health Nurse Adult Psychiatry Unit
“She is viewed by her colleagues as a role model for clinical practice and leadership.” Tracy Baca, BSN, RN, CCRN Senior Clinical Nurse I Endoscopy
“Tracy shows unwavering dedication in the projects she pursues.” Cameran Baker, BSN, RN Clinical Nurse II Medicine Telemetry Unit, 13 East/West
Cathy Brown, BSN, RN Senior Clinical Nurse I Post Anesthesia Care Unit
“Cathy role models compassionate exemplary care to her patients.” Christy Callahan, BSN, RN Clinical Nurse II Child Psychiatry Unit
“No complication stops Cameran in meeting the needs of her patient.”
“Her positive attitude and energetic spirit has been felt among her peers and the medical staff.”
Michelle Bardakh, BSN, RN Clinical Nurse II Select Trauma Intermediate Care
Danielle Cheplowitz, BSN, RN Clinical Nurse II NeuroCare Intensive Care Unit
“Michelle has a unique ability to make all new members of the team feel welcomed and supported.” Bonjo Batoon, MSN, CRNA Certified Registered Nurse Anesthetist STC Operating Room
“I admire her calm demeanor and readiness to help.” Jacqueline Christian, MSN, RN Clinical Nurse II Medicine Telemetry Unit, 10 East
“Bonjo is a role model for aspiring and practicing CRNAs alike.”
“She is intelligent, creative, and compassionate. She demonstrates perseverance and commitment.”
Nancy Bauer, RN Ambulatory Care Coordinator Transitional Care Coordination
Dennis Cignatta, RN Clinical Nurse II Cardiac Surgery Step-down Unit
“Nancy takes care coordination beyond the walls of the practice, into the community.” 36
“She performs an exemplary job in managing daily operations.”
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“Dennis is one of our greatest contributors to a healthier work environment!”
Living Excellence Awards Maria Cocoros, BSN, RN Senior Clinical Nurse I Multi Trauma Critical Care
Victoria Fabula-Dornon, BSN, RN Clinical Nurse II STC Acute Care
“Maria is a strong leader in championing infection-reduction efforts.”
“Victoria supports the emotional needs of the staff around her, even when she is the busiest.”
Jennifer Cooke, RN Clinical Nurse II Supplemental Staffing
“Jennifer’s service and dedication has been steadfast and never wavering.” Sabrina Copeland, BSN, RN Clinical Nurse II STC Post Anesthesia Care Unit
“Sabrina is a joy to work with … her integrity and perseverance make her an excellent nurse.”
Lynmarie Figert, BS, RN Clinical Nurse II Multi Trauma Intermediate Care
“She is a very compassionate and caring clinician.” Wendy Gebhardt, MSN, CRNP Nurse Practitioner Orthopaedics Surgery
“She is a compassionate, highly skilled, critical thinker.”
Noemi Cortes, BSN, RN Clinical Nurse II Greenebaum Cancer Center, Stoler Pavillion
Lora Gentile, BSN, RN Clinical Nurse II Preoperative Readiness Evaluation and Preparation Center
“She exudes competence, compassion and patience and always has a smile on her face.”
“Lora has been instrumental in affecting positive change.”
Emmylou Cui, BSN, RN Clinical Nurse II Medical Intensive Care Unit
“Emmylou is an expert practitioner, a resource for newer staff.” Katrina Daye-Whitehead, BSN, RN, PCCN Clinical Nurse II Vascular Surgery Progressive Care Unit
“She is a resource person to her co-workers on nightshift and is an effective preceptor and charge nurse.” Obiageli Elemo, BSN, RN Senior Clinical Nurse I Transplant Intermediate Care Unit
“With humility and without flash and dazzle, Obi steadfastly serves everyone around her.”
Christine Golczynski, BSN, RNC-NIC Clinical Nurse II Neonatal Intensive Care Unit
“Chris is a clinical expert on the unit, serving as a mentor and resource for fellow nurses.” Jacqueline Gregory, BSN, RN Senior Clinical Nurse I STC Outpatient Pavilion
“Jacqueline consistently demonstrates her commitment to her team.” Deborah Guzik, BSN, RN-C Senior Clinical Nurse I Labor & Delivery
“Debbie is a true team player and an essential part of our Labor & Delivery team.”
Ashley Elliott, BSN, RN, CCRN Clinical Nurse II Cardiac Care Unit
“The impact that she has made on the unit is tremendous.”
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Living Excellence Awards Michelle Harris Williams, MSN, RN, CIC Infection Preventionist Infection Prevention
Michelle motivates observers, encourages, and teaches best practice while on the patient floors.” Samantha Jacobs, MS, RN Clinical Nurse II Pediatric Emergency Department
“Sam is an ideal preceptor and ambassador for the department!” Pamela Janocha, RN Clinical Nurse II Interventional Radiology
“She works well with others and can be counted on.” Maura Jones, RN Clinical Nurse II Trauma Resuscitation Unit
“Maura is an expert clinician and utilizes critical thinking, safety, and humor in her practice.” Suzanne Keegan, RN Clinical Nurse II Maryland Women’s Center
“With her ‘can do’ attitude, she looks ahead and remains positive and steadfast.” Tara Kelly, MS, CRNP Nurse Practitioner Bariatric Surgery
“She is kind and patient and models the C2X standards in every way.” Deborah Koch, RN Clinical Nurse II Orthopaedics Unit
“Debbie’s commitment to service and respect is seen in her interactions with all.”
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Rebecca Lam, RN STC Case Manager Home Discharge Coordinator STC Case Management
“She is a sounding board and incredible resource for patients and their families.” Luiza Lima, MS, RN-BC Professional Development Coordinator, Clinical Practice & Professional Development
“She is dedicated to advancing nursing and driving toward the best patient outcomes.” Amber Lloyd, RN Senior Clinical Nurse I Pediatric Surgery Center
“She always puts the concerns of others above her own.” Amy Madren, BSN, BS, RN Clinical Nurse II Neuro Trauma Intermediate Care
“Amy role models how to listen to patients and families.” Karla McDonald, BSN,RN Clinical Nurse II Adult Emergency Services
“She is a valuable resource beyond compare with a tremendous amount of compassion for her patients.” Adraine Mewborn, BSN, RN, CDE Diabetes Nurse Educator, UM Center for Diabetes and Endocrinology
“She models her expertise on relationship-based care in her daily practice for her colleagues.” Jennifer “CJ” Meyer, BSN, BA, BS, RN Clinical Nurse II Neuro Trauma Critical Care
“Jennifer is a clinical expert and leader.”
Living Excellence Awards Saprina Mickey, BSN, RN Senior Clinical Nurse I Mobile Practitioner Team and Rapid Response Team
“She is well known around the medical center for her caring and kind demeanor.” Carol Miller, BSN, RN, CCRN Transport Nurse Specialist Maryland Express Care
“Carol has become an integral part team, displaying her passion for critical care transport on a daily basis.” Brenda Moore, MS, RNC, WHNP, IBCLC Senior Clinical Nurse I Mother/Baby Unit
“Brenda is a prudent nurse that is aware of her environment and the needs of staff and patients.” Melanie Muller, MSN, CRNP-AC Nurse Practitioner Pediatric Cardiothoracic Surgery
“She shows a great passion for the cardiovascular specialty and ensuring successful outcomes for patients.”
Nicole Pedersen, BSN, RN Senior Clinical Nurse I Center for Advanced Fetal Care
“She is a true pioneer in the specialty of maternal fetal nursing care.” Bobbie Perreault, RN Senior Clinical Nurse I, Pediatric Intensive/Intermediate Care Unit
“She is an exceptional patient advocate and always provides the highest quality patient care.” Deborah Plater, RN, FCN Senior Clinical Nurse I Psychiatric Emergency Services
“She is exceptionally professional, role modeling compassion and competence.” Josephine Plaza, BSN, RN Clinical Nurse II NeuroCare Intermediate Care Unit
“Josephine provides outstanding quality care to the patients and families with excellence service.” Kuttyamma Radhakrishnan, RN Clinical Nurse II Cardiac Progressive Care Unit
Caren Nazelrod, BSN, RN, CPN Clinical Nurse II General Pediatrics Unit
“CPCU is fortunate to have KK because she is flexible and reliable.”
“Caren will definitely continue to be a valued contributor to the nursing profession.”
Chrissy Rhoad, RN Clinical Nurse II Pediatric Hematology Oncology
Jessica Nickel, RN, OCN Senior Clinical Nurse I Bone Marrow Transplant Unit
“Jessica is certainly a leader and role model to the BMT unit.” Diane Pannullo, BSN, RN, CHPN Clinical Nurse II Surgical Intensive Care Unit
“She always lends a caring ear to listen to her co-workers and helps them.”
“Chrissy strives to provide service excellence with every patient and is truly an unsung hero to all who work with her.” Renee Rohrs, RN Clinical Nurse II Ambulatory Surgical Care Unit
“She provides compassionate nursing care with the highest integrity.” Tammy Russo-McCourt, BS, RN, CCRN Senior Clinical Nurse I Select Trauma Critical Care
“Tammy’s dedication and clinical expertise have made her invaluable to the staff and the organization.”
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Living Excellence Awards James Rust, BA, RN Nursing Coordinator Patient Placement Center
Linda Soaper, RN Clinical Nurse II STC Hyperbaric Chamber
“Jim is the glue that cements the night shift together and provides the support to the coordinator and unit staff.”
“Linda proactively initiates educational opportunities for two units.”
Liliosa Salada, RN Senior Clinical Nurse I General Operating Room
“Lil is at the front line to promote nursing. She has lobbied Philippine nurses to be active members of the PNAMC.” Cynthia Sampson, MSN, CRNA Nurse Anesthetist STC Operating Room
“She is living example of dedication and commitment to patient advocacy.” Jessica Schneehagen, BSN, RN Senior Clinical Nurse I Medical Intermediate Care Unit
“She has a genuine warmth and generosity of spirit and provides her patients with a sense of security and hope.” Mihae Shin-Diep, MS, CRNP, CCRN Nurse Practitioner Neuro Interventional Radiology
“She is self-starter, leader, innovator and a workhorse.” Marva Simon, RN Clinical Nurse II Medicine Telemetry Unit, 11 East
“Marva truly exemplifies excellence in her practice and care of her patients through courage, compassion, vision, respect, and professionalism.” Christine Smith, RN, CCRN Clinical Nurse II Cardiac Cath Lab
“She shows pride in her job and displays loyalty and honesty.”
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Jamisson South, RN Clinical Nurse II Surgical Intermediate Care Unit
“Jamisson takes pride in being able to give excellent care to her patients.” Danie Stidham, BS, RN, CCRN Clinical Nurse II Cardiac Surgery Intensive Care Unit
“Danie’s nursing skills, organization, and knowledge are exemplar.” Stephanie Sumedi, RN Clinical Nurse II Surgical Acute Care Unit
“She always has a smile on her face and a positive attitude.” Susan Umholtz, RN, CPAN Senior Clinical Nurse I Surgical Endoscopy Unit
“She has earned the respect and trust of others through integrity and openness.” Amanda Walther, MS, CRNP Nurse Practitioner Cardiology
“Amanda upholds the highest standards of care.” Mark Wieber, MA, RN, CNOR Senior Clinical Nurse I STC Operating Room
“Mark is the kindest, most patient and knowledgeable Operating Room Nurse that I know.” Cheryl Williams, MSN, MBA, RNC-NIC Project Nurse Clinical Informatics & The EPIC Project
“Cheryl is a terrific clinical expert willing to embrace change and helping to ensure a successful transformation to EPIC.”
Produced and Edited by:
Rachel Hercenberg, BA, Project Specialist, Clinical Practice and Professional Development; Tia Milburn, BA, Project Specialist, Clinical Practice and Professional Development; Erica Bergstein, BS, Project Specialist, Clinical Practice and Professional Development; Cyndy Ronald, BA, Manager, School of Nursing Partnership Programs Designed by:
UMMC Office of Communications and Public Affairs University of Maryland Medical Center, 22 S. Greene St., Baltimore, MD 21201
For turning passion into a mission. For thousands of patients, and families. For countless smiles and a hand to hold. For tears and strength. For caring and healing. For being a friend and confidante. For sticking to your principles. For your knowledge and expertise. For your advocacy and commitment. For teaching, research, and continued learning. For taking responsibility. For being a leader and role model. For going above and beyond. For impacting change locally, nationally, and globally. For living it every day. For tomorrow.
NURSES! THANK
MEDICINE ON A MISSION
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