Facilities Focus News

Faci lities Focus The newsletter of Facilities Management at UNC Charlotte . Issue 42

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Creating a campus of distinction

A Banner Year!

Housekeeping and Recycling We S. H. A. R. E. Facilities Management Values: Safety, Honesty and Integrity, Accountability, Respect for Others, and Excellence

facilities.uncc.edu

Issue 42 | Facilities Focus 1

FACILITIES  MANAGEMENT   |   From  the  desk  of  the  Associate  Vice  Chancellor

Philip  M.  Jones Associate  Vice  Chancellor Facilities  Management

comments  (positive  and  negative)  will  be  valuable  as  we  continue  our  improvement  efforts.   Thanks  for everyone’s  hard  work  and  customer  focus.

7KH )0 7HDP MXVW FRPSOHWHG D PRVW FKDOOHQJLQJ DQG UHZDUGLQJ ÂżVFDO \HDU , KRSH \RX ZLOO WDNH D PLQXWH WR read  the  “Fiscal  Year  Highlightsâ€?  article  in  this  edition  of  Facilities  Focus.   We  have  many  successes  to  celebrate.   A  couple  of  important  themes  emerged  from  our  recent review  of  the  year.   First,  we  made  great  strides  in  improving  our  communication  with  the  campus community.   We  had  some  excellent  examples  of  this last  year  including  Housekeeping  and  Recycling’s  FRPPXQLFDWLRQ DURXQG WKH PLQL ELQ SURMHFW )DFLOLWLHV Operations  communication  regarding  the  campus-­wide  power  outage,  and  our  new  “Construction  Situation  Reportâ€?  that  goes  out  to  the  campus  on  a  regular  basis.   These  and  many  other  initiatives  are  helping  get  the  word  out  to  our  customers  in  these  changing  and  some-­ what  chaotic  times.   A  second  positive  thread  to  our  work  was  our successful  application  of  the  “plan-­act-­check-­plan  againâ€?  methodology  for  all  our  initiatives.   This  is how  high  performing  organizations  continuously improve.   We  have  many  examples  of  how  this process  is  making  us  successful  including  the  mini-­bin SURJUDP SUHYHQWLYH PDLQWHQDQFH HTXLSPHQW SURMHFW WKH FUDIWVSHUVRQ KDQGKHOG GHYLFH SURMHFW LPSURYHPHQWV LQ RXU DELOLW\ WR GHOLYHU LQIRUPDO SURMHFWV FULWLFDO DODUPV SURMHFW DQG XVH RI DIWHU DFWLRQ UHYLHZV :H QHHG WR continue  to  use  this  process  and  to  solicit  feedback from  our  customers.   We  conducted  our  bi-­annual  customer  satisfaction survey  in  March.   The  results  are  in  and  the  trends are  positive  with  an  overall  satisfaction  rating  for  the  Department  at  91%.  Recycling  and  Grounds  received the  highest  ratings  of  96%  and  95%  respectively.   Now  we  need  to  work  on  that  last  9%!   The  survey  also gave  customers  an  opportunity  to  comment  and  those Â

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Looking  ahead,  this  next  year  will  be  no  less  challenging.   The  South  Village  “extreme  makeoverâ€?  is  in  full  swing  ZLWK ÂżYH PDMRU SURMHFWV DOO LQ FRQVWUXFWLRQ WKLV IDOO With  2,000  students  living,  studying,  dining,  and  playing  in  the  construction  zone,  we  have  our  hands  full!

7UDI¿F QRLVH DQG FRQJHVWLRQ ZLOO EH HYHU SUHVHQW for  the  next  18  months  in  that  area  of  campus.   The  Football  Stadium  will  be  completed  in  September  and  the  coaches  will  move  in  and  start  practicing  the  team.   CRI  Deck  I  will  also  open  this  fall  as  construction  continues  on  PORTAL  and  Student  Housing  Phase  X.   In  case  you  thought  we  would  get  a  breather  when  all  RI WKHVH SURMHFWV DUH ¿QLVKHG WKLQN DJDLQ 7KHUH DUH D ZKROH VOHZ RI VWXGHQW KRXVLQJ DQG LQIUDVWUXFWXUH SURMHFWV lined  up  behind  them.   With  the  budget  woes  of  the  State  easing  somewhat,  we  can  also  expect  a  healthy  dose  of  repairs  and  renovations  to  land  in  our  lap.   Enrollment  is  expected  to  rise  by  almost  1,000  students  WKLV IDOO DGGLQJ WR WKH WUDI¿F DQG SDUNLQJ FRQJHVWLRQ on  campus  and  making  it  harder  for  us  to  get  where  we  QHHG WR EH WR GR RXU MREV Please  exercise  caution  as  you  move  around  campus  and  abide  by  the  service  vehicle  driving  and  parking  rules  (University  Policy  Statement  #85,  which  is  now  listed  as  604.3  http://legal.uncc.edu/policies/up-­604.3).  Be  safe  –  watch  yourself,  watch  your  teammates!

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Inside this Issue

Fall Issue | Issue Date: August 13, 2012

2

Award Winning Program

Facilities Management, a department of Business Affairs

4

Focus on Staff

Do Things Better.

Do Better Things.

Do The Right Thing.

4

Safe Teams of the Quarter

4

Safety Slogan Contest Winner

5

Awards

6

Promotions

6

New Employees

7

Introducing New Staff

8

FM Fiscal Year Highlights

10

Code of Conduct

12

FM Workstation Transition

13

Facilities Technology Partnership

16

Capital Projects

20

Upcoming Events

21

Birthdays

Philip M. Jones Associate Vice Chancellor Editor Beverly Imes Staff Elizabeth Haddock Michele Kohan Casi Shepardson Creative Director Solomon Franklin

Proofreaders Elizabeth Frere Devin Hatley Photographers Kathy Boutin-­Pasterz Sherry Ceallaigh Clyde Derberry Kelly Freshcorn Thanks to all contributors!

Facilities Focus is a communication tool for the EHQH¿W RI DOO )DFLOLWLHV 0DQDJHPHQW HPSOR\HHV WR develop a better informed workforce, to foster a greater sense of community, and to build morale.

Your ideas are welcomed and appreciated for future issues.

FM Mission and Vision (Back Cover)

Please look online for the newsletter at: http://facilities.uncc.edu/home/facilities-­focus-­news/facilities-­focus-­news

facilities.uncc.edu

Issue 42 | Facilities Focus 1

FACILITIES MANAGEMENT | Award Winning Program

Housekeeping and Recycling: A Banner Year!

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o u s e k e e p i n g a n d R e c y c l i n g w o n t h e Association of Higher Education Facilities Officers (APPA) Effective and Innovative Practices Award. Pictured above are Kathy Boutin Pasterz (Recycling), Phil Jones (Associate Vice Chancellor), and Brian Guns (Housekeeping) accepting the award, which included $4,000 in cash, at the APPA Conference in Denver, Colorado.

This national award recognizes programs and processes that enhance service delivery, lower costs, increase productivity, improve customer service, generate revenue, or otherwise benefit the educational institution.

were key partners in

exciting that UNC C harlotte took the lead on this

t h e s u c c e s s o f t h e

initiative.” Devin Hatley, Environmental Educator

P. Gail Keene (left) a n d t h e C R I S t a f f

v e r y i n t r i g u e d b y t h e p r o g r a m a n d i t ’s

In addition, the Carolina Recycling Association presented UNC Charlotte’s Recycling Team with the “Outstanding College or University Program Award” at the conference in Asheville, NC.

and Brian Guns. Gail

“ E v e r y o n e w e h a v e s p o k e n w i t h h a s b e e n

2 Facilities Focus | Issue 42

Implementation of the campus wide mini bin program was submitted as the nomination.

“I am proud of the cooperative effort and‘can do’ a t t i t u d e t h a t t h e c o m b i n e d h o u s e k e e p i n g a n d r e c y c l i n g t e a m s d i s p l a y e d t h r o u g h o u t t h i s process. It really goes to show you the possibilities when everyone works together,” said Brian Guns, Director of Housekeeping.

mini bin program.

facilities.uncc.edu

Award  Winning  Program   |   FACILITIES  MANAGEMENT  The  award  recognizes  the  program  that  best represents  sustainable  resource  use  through  waste  reduction,  re-­use,  and  recycling  on  a college  campus.

Colleges  and  universities  from  North  Carolina  and  South  Carolina  were  up  for  the  award.  However,  UNC  Charlotte  took  away  top  honors.   Among  the  many  attributes  highlighted  during  the  award  ceremony,  one  that  stood  out  to  the  committee  and  fellow  universities  was  the  implementation  of  mini  trash  bins  on  campus.

Recycling  Staff

T ha nk  Yo u  t o  t he  H o u se k e e p in g  S taf f

In  fiscal  year  2011,  UNC  Charlotte  diverted  39%  of Â

We  could  not  have  done  it  without  you!

its  waste  and  recycled  over  two  million  pounds  of Â

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material.   For  more  information  about  Recycling  at  U N C  Ch a rl otte,  visit  w w w. u n cc.ed u / r ecycling

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C Recycling  Bin

Mini  Bin

First  shift  Housekeeping  employees  (Photos  A  &  B) Second  and  Third  shift  Housekeeping  employees  (Photo  C)

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Issue  42    |    Facilities  Focus           3

FACILITIES  MANAGEMENT   |   Focus  on  Staff

Safe  TEAMS  of  the  Quarter

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THE  FOLLOWING  TEAMS  HAD  NO  ACCIDENTS  APRIL  -­  JUNE  2012 Facilities  Operations Automotive,  Grounds,  Lock  Shop,  Renovations,  Steam  Plant,  Zones  1,  2,  3,  5,  6  and  7

Housekeeping  &  Recycling Center  City  Building,  Colvard,  Charlotte  Research  Institute,  East,  EPIC,  Friday,  Kennedy,  Library,  North,  South,  West,  Woodward,  and  Recycling

FI RST  SHI FT  -­  P i c tu r e d  a b o v e  from  lef t  t o  righ t  are: Brien  Clapton  (Zone  2),  Sherby  Price  (Housekeeping  North),  Josh  Hyatt  (Zone  7),  James  Turner  (Recycling),  S t e v e  Tillman  ( Z one  3),  Da rrell  S te ele  (Housekeeping  EPIC),  Andy  Lavoie  (Lock  Shop),  Lisa  Miller (Housekeeping  Ce nter  C ity  B uilding),  Ste v e  R e i s  (Renovations),  Steve  McMiller  (Housekeeping-­South), %RE )LW]JHUDOG =RQH 7RP *XHQWKHU =RQH 'RQDOG +HQU\ 6WHDP 3ODQW -HII (¿UG =RQH %REE\ 5RELQVRQ (Automotive),  and  Jon  Canapino  (Grounds)

SECOND  and  THIRD  SHIFT  -­  Pictured  above  from  left  to  right  are: %UDQGRQ %URZQ :HVW )UDQMR 3DXOHU /LEUDU\ (O]\ 1HHO\ &ROYDUG /LOD %RQLOOD &KDUORWWH 5HVHDUFK ,QVWLWXWH

Johnnie  Doyle  (East),  Madia  Smith  (Woodward),  Subhash  Pandya  (Friday),  and  Marcus  Brown  (Kennedy)

4           Facilities  Focus   |   Issue  42 Â

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Focus  on  Staff   |   FACILITIES  MANAGEMENT Â

Safety  Slogan  Contest  Winner

Congratulations  to  Joe  Loder,  Interim  Supervisor  for  Zone  6.  Pictured  here  is Phil  Jones  presenting  Joe  with  the  gift  for  winning  our  4th  Annual  Safety  Slogan  Contest.

Individual  Awards  for  Excellence

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Applause  Card

Mac  Fake  (Design  Services)

To  view  awards  photos  and  read  detailed  Â

Team

descriptions  of  nominations,  please  visit

End  of  Year  Work  Request  Close  Out Â

our  website  at:

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h ttp :/ / fa c i l i ti e s . u n c c . e d u / h o m e /

Glenda  Locklear  (Zone  1),  and  Cindy  Wagner  (Zone  4)

a w a r d s -­p r o g r a m / a w a r d -­r e ci p i e n t s / a w a r d -­r e c i p i e n ts

 facilities.uncc.edu  Â

Issue  42    |    Facilities  Focus           5

FACILITIES  MANAGEMENT   |   Focus  on  Staff

Promotions  |  April -­ June  2012 Housekeeping Raymond  Duckett,  Housekeeper  (CRI)   Althea  Cook,  Lead  Custodian  (EPIC) Â

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Allen  Gayden,  Lead  Custodian  (EPIC)   Walter  Alexander,  Floor  Maintenance  (North)

Renovations James  Williams,  Maintenance  Supervisor Â

Recycling Pat  Smith,  Lead  Recycling  Technician Â

Zone  2

Luis  Alvarado,  Lead  Recycling  Technician Â

Joseph  Loder,  Maintenance  Mechanic  III     (Currently  Interim  Supervisor  for  Zone  6)

Reginald  Caldwell,  Recycling  Technician

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George  Smith,  Maintenance  Mechanic  V  Lacy  Brumley,  Maintenance  Mechanic

Welcome  New  Employees  |  April-­ June  2012 Automotive Vince  McNeil,  Mechanic Â

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Grounds James  Gentle,  General  Utility  Worker Â

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David  Loveless,  Grounds  Worker Â

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Housekeeping

Michael  Dobbins,  Grounds  Worker Â

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Solomon  Franklin,  Program  Development  &  Education  Coordinator

Brian  Grayson,  Grounds  Worker Â

Guy  Randolph,  Housekeeping  Supervisor  III Â

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Peggy  Hearl,  Housekeeper  (CRI)

Recycling

Jerthy  Paul,  Housekeeper  (CRI) Â

James  Turner,  Recycling  Technician Â

Francine  Dadio,  Housekeeper  (East) Â

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Clara  Morrow,  Housekeeper  (EPIC) Â

Michael  Greer,  Recycling  Technician

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Earleen  Logan,  Housekeeper  (EPIC) Â

Zone  2

Maria  Velasco,  Housekeeper  (EPIC) Â

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Paula  Lail,  Maintenance  Mechanic  III  Â

Julius  Brice,  Floor  Maintenance  Technician  (EPIC)

Terrell  Morris,  Maintenance  Mechanic  III Â

Brandon  Brown,  Housekeeper  (West) Â

Brien  Clapton,  Maintenance  Mechanic  IV Â

Patrick  Lukungu,  Housekeeper  (West)  Â

Dwight  Nealey,  Maintenance  Mechanic  III Â

 Angela  Mullins,  Housekeeper   (West)

6           Facilities  Focus   |   Issue  42 Â

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Focus  on  Staff   |   FACILITIES  MANAGEMENT Â

Introducing:  Solomon  T.  Franklin  and  Guy  Randolph

Solomon  T.  Franklin

Guy  Randolph

Program  Development  &  Education  Coordinator Facilities  Management  -­  Hskp

3rd  Shift  Manager Facilities  Management  -­  Hskp

Mr.  Franklin  will  serve  as  the  Program  Development  and  Education  Coordinator.  Solomon  is  originally  from  Greensboro,  North  Carolina.  He  is  a  graduate  from  the  University  of  North  Carolina  at  Charlotte  where  he  has  earned  three  degrees.  Solomon completed  his  B.A.  in  Art,  with  a  concentration  in  Graphic  Design.  He  also  obtained  his  B.A.  in  Africana Studies  and  received  his  Master’s  Degree  in  History  with  a  focus  in  Public  History.  Solomon  has  worked  in  the  greater  Charlotte  community  as  a  Creative  Consultant  producing  quality  communications  based  deliverables  for  organizations  internal  and  external  audiences.  He  also  has  worked  at  UNC  Charlotte  as a  Communications  Specialist.

In  this  role  his  goal  is  to  create  and  conduct  profession-­ al,  personal  and  technical  training  and  education  pro-­ grams  for  staff  that  will  enhance  and  sustain  internal  communication,  increase  technical  competence  and  boost  staff  morale.  Solomon  will  also  focus  on  documenting  the  success  of  the  department  and promoting  the  brand  to  internal  and  external customers,  including  students,  faculty  and  staff.  He  believes  it  is  important  to  involve  students  in  educating  key  stakeholders  in  the  importance  of  creating,  maintaining  and  promoting  UNC  Charlotte  as  a  campus  of  distinction.  facilities.uncc.edu  Â

Mr.  Randolph  will  serve  as  the  Night  Shift Manager.  Guy  is  a  long-­time  resident  of  lower Bucks  County,  Pennsylvania,  and  he  has  been married  to  his  wife,  Deanna  for  31  years.  His interests  include  family,  sports  and  traveling.

Guy  comes  to  us  with  an  extensive  background  in WKH LQGXVWU\ +LV ÂżUVW VXPPHU MRE DV D \HDU ROG ZDV DV D ZLQGRZ FOHDQHU DQG Ă€RRU WHFKQLFLDQ )URP that  point  on  he  has  always  said,  “as  long  as  I  have a  squeegee  my  family  will  never  go  hungry!â€?  Over  the  years,  Guy  has  amassed  experience  in  various environments  in  the  housekeeping  field,  such  as RIÂżFHV FKXUFKHV VFKRROV DQG KRVSLWDOV +H DOVR RZQHG KLV RZQ MDQLWRULDO FRPSDQ\ IRU QLQH \HDUV His  tenure  as  a  Facilities  Director  in  charge  of maintenance,  housekeeping  and  laundry  have  enabled  him  to  understand  what  is  truly  involved  in  making  a  business  work.  Guy  states  that  his  goal  is  to  become  an  expert  in  the  industry,  to  become  a  superior  leader  and  teacher,  and  also  to  develop  character,  team  work  and  pride  throughout  the  facilities  management  department.  The  work  that  we  do  here  in  Facilities  Management  impacts  everyone  who  enters  this beautiful  campus,  and  first  impressions  mean HYHU\WKLQJ *X\ÂśV ÂżUVW TXHVWLRQ WR KLV VWDII HDFK night  is,  “Is  the  University  cleaner  today  than  it was  yesterday.â€?

Issue  42    |    Facilities  Focus           7

FACILITIES MANAGEMENT | Fiscal Year Highlights

Fiscal Year Highlights | 2012 Here are a few of many successes Facilities Managementaccomplished Important Process Improvement Projects

Facilities Condition Assessment Program

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Critical System Alarms

Key Management Phase 2

Recycling Bins Material Tracking and Analysis

Craftsperson Enterprise Data Assistant (EDA) Pilot

Motor Fleet Reservation Improvements

Design Services -­ Quality Control Review

Successful Capital Program

Center City Building (CCB)

Energy Production and Infrastructure Center (EPIC)

Residence Hall Phase IX

South Village – coordination, communication, design, construction

Residence Hall Phase XI

Regional Utility Plant #4

Parking Deck I

High Rise Road and Utilities

South Village Dining Hall

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Dam

Fire Sprinklers

Front Entrance round-­about

Football

Motorsports Research

Residence Hall Phase X

PORTAL

Prospector Renovation

Tennis

Coordination and communication – innovative means and methods

Perhaps the busiest construction period in the history of UNC Charlotte

8 Facilities Focus | Issue 42

facilities.uncc.edu

Fiscal  Year  Highlights   |   FACILITIES  MANAGEMENT Â

Design  Services ‡

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Marks  the  busiest  year  since  we  began  recording  these  statistics  in  2002

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Design  Services  group  continues  to  gather  praise  from  customers  for  quality! Â

Facilities  Operations  ‡

High  marks  for  reliability  of  systems  and  quick  response

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Exceptional  way  the  team  handled  a  short  notice  campus-­wide  power  outage  in  May

‡

Process  improvements  in  preventive  maintenance  and  support  to  food  service  on  campus

‡

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Grounds  team  continues  to  excel

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Appearance  of  the  campus  landscaping  now  rivals  any  university  in  the  State

Housekeeping  and  Recycling  ‡

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Due  to  the  diligent  work  of  the  Recycling  team,  the  campus  achieved  a  record  recycling  rate  of  40%  for  the  year. Â

Stewardship  of  University  Funds ‡

Budget  execution  was  exemplary

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Expended  in  accordance  with  all  applicable  State  guidelines

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Fee  supported  funds  carried  appropriate  balances

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$106M  in  capital  funds  were  managed  and  paid  out

“My  sincere  thanks  to  every  staff  member  for  his  and  her  diligent  efforts  towards creating  a  campus  of  distinction.�

Philip  M.  Jones Associate  Vice  Chancellor  for  Facilities  Management  facilities.uncc.edu  Â

Issue  42    |    Facilities  Focus           9

FACILITIES MANAGEMENT | Code of Conduct

Facilities Management Code of Conduct

On July 26, 2012 at the All Employee Meetings, Facilities Management’s leadership team re-­signed the Code of Conduct to show commitment to this document created and adopted by staff members in 2009.

Staff members read along as Phil Jones read aloud the code of conduct and asked everyone WR VLJQ IRU WKHLU SHUVRQQHO ¿OHV (Pictured are Mac Fake, Director of Design S e r v i c e s , a n d B r i a n G u n s , D i r e c t o r o f Housekeeping and Recycling)

10 Facilities Focus | Facilities Management Facilities Focus | Issue 42

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Issue 42 | Facilities Focus 11

FACILITIES MANAGEMENT | FM Workstations

FM Workstation and Share Drive Transition Will Begin Fall 2012

S

ince Phase One of the FM Workstation Support a n d Tr a n s i t i o n t o I T S w a s i m p l e m e n t e d in December 2011 with the transition of user support calls to the ITS Help Desk, ITS has been planning P h a s e 2 f o r t h e t r a n s i t i o n o f o u r F a c i l i t i e s Management workstations to the campus domain and the share drive files to the campus share.

Phase Two is estimated to begin this Fall, a p p r o x i m a t e l y N o v e m b e r 2 0 1 2 . D u r i n g t h i s phase, our share drive files will be moved to the campus share and FM workstations will transition to the campus Windows network. Phase Two will enable the use of the NinerNET login to log into your PC files along with Outlook email on the campus share server eliminating the use of the Windows FM Password. As a reminder, this new FM work station transition provides many advantages including easier system updates,

software upgrades and consistent backups along with the campus standards for our Facilities Management hardware.

In order to prepare for the upcoming share drive and workstations transition, we request that all Facilities Management personnel begin cleaning u p t h e i r M y D o c u m e n t s , D e p a r t m e n t , a n d P u b l i c f i l e s a n d f o l d e r s t o r e m o v e n o l o n g e r needed files off the share drive. This process will make the transition easier and quicker.

If you have any questions concerning this new t r a n s i t i o n o f w o r k s t a t i o n s a n d s h a r e d r i v e , please feel free to contact any of the Facilities Information Systems team.

Thank you all for your continuous support and patience during this ongoing transition.

“ I t t a k e s a lo t o f co u ra g e to release t he f amiliar and s e e m i n g l y se c u r e , t o embrace the new. But there is no real security in what is no longer meaningful.

There is more security in the adventurous and exciting, for in movement there is Life, and in Change there is Power.” -­Alan Cohen 12 Facilities Focus | Issue 42

facilities.uncc.edu

FM Technology Partnership | FACILITIES MANAGEMENT

Facilities Technology: University Partnership from Down Under

F

acilities Information Systems (FIS) Director, Ray Dinello, visited Curtain University in Perth, Australia to provide insight into the implementation of their new A RCHIBUS software modu l e s t h a t w i l l f u r t h e r p r o g r e s s t h e i r university’s efforts and expand their ARCHIBUS infrastruct u r e t o s u p p o r t a d d i t i o n a l business processes.

Our Facilities Technology partnership with Curtin University began several years ago at an International ARCHIBUS Users’ Conference in Washington, D.C., after Facilities Information S y s t e m s s h a r e d U N C C h a r l o t t e F a c i l i t i e s Management’s Five-­Year Technology Plan.

Since then, Curtin University and FIS share technology plans and lessons learned from their WHFKQRORJ\ SURMHFWV DV ERWK KDYH D VWURQJ commitment to leveraging facilities technology.

\HDU 0DQ\ RI WKHVH SURMHFWV KDYH DOUHDG\ EHHQ implemented on our campus and due to our experiences and ARCHIBUS knowledge with these technologies, FIS was asked to travel to Curtin University in Perth, Australia, to sit in on their information sharing and requirements gathering workshops.

Ray Dinello took a ten day trip to Perth, Australia to share his team’s experiences and to assist Curtin University in its planning phase for VHYHUDO QHZ )DFLOLWLHV 7HFKQRORJ\ SURMHFWV The trip took three flights to travel 9,242 miles, which was a total flight time of 28 hours and 30 minutes to get from Charlotte to Perth.

Curtin University recently began hiring more facilities technology personnel due to its efforts to implement a larger scale of new facilities PDQDJHPHQW WHFKQRORJ\ SURMHFWV LQ WKH XSFRPLQJ facilities.uncc.edu

Issue 42 | Facilities Focus 13

FACILITIES MANAGEMENT | FM Technology Partnership

Curtin University had a very detailed schedule for Ray that allowed him the opportunity to tour the campus, visit with all of the Facilities M a n a g e m e n t d e p a r t m e n t s a n d p e r f o r m a presentation to Curtin Facilities Management leadership;; however, most of his time each day ZDV GHGLFDWHG WR DOO GD\ $5&+,%86 SURMHFW workshops.

The opportunity to travel to Perth and work with Curtin University was a unique learning experience that provided insights on how another university in another country does business.

Several of the learned technologies, ideas, and new processes they are implementing are now part of our new Facilities Management technologies related to Facilities Condition Assessment (FCAP), Mobil Technology and PM & Equipment Management.

If you would like to read more about Curtin University, you may access their website at http://www.curtin.edu.au Pamela Duff Facilities Information Systems

14 Facilities Focus | Issue 42

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FIS Farewell | FACILITIES MANAGEMENT David Champion I t i s w i t h m i x e d e m o t i o n s t h a t F a c i l i t i e s Information Systems announces the resignation of David Champion. David’s last day with us was Friday, July 20, 2012. All of us are sad t o s a y g o o d b y e t o D a v i d , w h o a c c e p t e d a Technical Consultant position with Business R e s o u r c e G r o u p ( C h a r l o t t e D i v i s i o n ) , o u r contractor for Archibus.

David has been with the Facilities Management Information Systems team since January 2009 a n d h a s s e r v e d a s t h e S y s t e m s A n a l y s t a n d t h e S y s t e m s M a n a g e r. S i n c e h i s a r r i v a l , h e successfully created many custom Archibus developments, helped establish the Building Automation Systems (BAS) architecture and inventory, and assisted the team with many GHYHORSPHQW SURMHFWV DQG SURYLGHG VXSSRUW IRU our Facilities Management and campus customers.

David has been an integral part of the Facilities Information Systems team, and we will miss him greatly, but we look forward to working with him as one of our Business Resource Group Technical &RQVXOWDQWV 3OHDVH MRLQ XV LQ FRQJUDWXODWLQJ KLP and wishing him the best in all his future endeavors.

Pamela Duff Facilities Information Systems

How to C o mmu n i cat e L ik e a Pr o b y Nid o Qu b e in Here are six techniques you can use to help you say things simply but persuasively and effectively:

1) Get your thinking straight. The first rule of plain t alk is t o t hink bef ore you say anything. Organize your thoughts.

2) Say what you mean. Say exactly what you mean.

3) Get to the point. Effective communicators don’t beat around the bush. If you want someone to buy something, ask for the order. If you want someone to do something, say exactly what you want done.

4) Be concise. Don’t waste words. Speak plainly and briefly, using the shortest, most familiar words.

5) Be real. Each of us has a personali ty—For maximum clarity, be natural, and let the real you come through. You’ll be more convincing and much more comfortable.

6) Speak in images. Words that help people visualize concept s can be t remendous aids in communicating a message.

facilities.uncc.edu

Issue 42 | Facilities Focus 15

FACILITIES MANAGEMENT | Capital Projects

Capital Projects

Article by Dorothy Vick

“Perhaps the busiest construction period in UNC Charlotte’s history”

Halton-­Wagner Tennis Complex

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espite the annoying disruptions -­ flagmen and one lane traffic, road closings and detours, closed sidewalks, gravel surfaced roads, slow moving construction vehicles, dirty, dusty, muddy streets, and the overall sounds of construction -­ it’s exciting to know that the UNC Charlotte campus continues to grow.

S o m e s a y w e ’ v e g o t m o r e c o n s t r u c t i o n u n d e r -­ w a y, t h a n y o u ’ l l f i n d h a p p e n i n g u p t o w n .

16 Facilities Focus | Issue 42

F o r t h o s e i n t h e c o n s t r u c t i o n i n d u s t r y, UNC Charlotte is definitely the place to be!

Anyone on campus, who hasn’t noticed what’s going on, definitely needs to “get out more!”

T h e d e d i c a t i o n c e r e m o n y o f t h e 1 2 , 4 7 7 s f Halton-­Wagner Tennis Complex, which includes coach’s offices, a conference room, player/team locker rooms and lounges, and seating for 246, took place on April 27.

facilities.uncc.edu

Capital Projects | FACILITIES MANAGEMENT

Parking Deck I The CRI campus continues to be a flurry of activity. Faculty/staff move-­ins at the Energy Production I n f r a s t r u c t u r e C e n t e r ( E P I C ) a r e u n d e r w a y i n p r e p a r a t i o n f o r t h e n e w t e r m , P a r k i n g D e c k I , o u r t a l l e s t a n d u n d o u b t e d l y t h e b e s t l o o k i n g d e c k o n c a m p u s , w i l l o p e n e a r l y S e p t e m b e r, a l o n g w i t h a n o t h e r e n t r a n c e t o t h e C R I c a m p u s a t t h e i n t e r s e c t i o n o f N . Tr y o n a n d J W C l a y B l v d .

PORTAL Construction is underway!

Site work is almost complete on the Partnership, Outreach & Research for Accelerated Learning (PORTAL) building and concrete pours are underway. External & Internal renderings of PORTAL are pictured on the right. facilities.uncc.edu

Issue 42 | Facilities Focus 17

FACILITIES  MANAGEMENT   |   Capital  Projects

Football  Complex ,I \RX¶YH EHHQ ZDWFKLQJ WKH VWDGLXP FRQVWUXFWLRQ ZHEFDP WKHQ \RX¶G NQRZ WKH EXVLHVW SURMHFW E\ f a r  i s  t h e  w o r k  t a k i n g  p l a c e  o n  t h e  F o o t b a l l  C o m p l e x  ( p i c t u r e d  a b o v e ) .   T h e  f i e l d  h o u s e  and  the  two  practice  fields  must  be  ready  for  the  players  on  August  8.   The  remainder  of  the  complex  is  scheduled  for  completion  mid-­September.

Hechenbleikner  Lake  Dam Wo r k  o n  t h e  H e c h e n b l e i k n e r  L a k e  D a m  c o n t i n u e s  a n d  w h e n  c o m p l e t e d ,  w i l l  b e  a  s c e n i c D Q G W U D Q T X L O G H V W L Q D W L R Q I R U D O O W R H Q M R \

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Capital  Projects   |   FACILITIES  MANAGEMENT Â

South  Village Despite  the  work  underway  at  the  Charlotte  Research  Institute,  most  will  agree  that  for  the  next  12-­15  months,  South  Village  will  be  the  most  impacted  area  “construction-­wise�  on  campus.   With  3DUNLQJ 'HFN - WKH 5HJLRQDO 8WLOLW\ 3ODQW 3KDVH ;, DQG WKH 5RDGZD\ 8WLOLWLHV SURMHFWV XQGHU-­ way,  plus  return  of  the  students,  and  start  of  the  Residence  Dining  Hall  later  this  year,  the  South  Village  community  will  definitely  be  busy!

Phase  X C o n s t r u c t i o n  o n  t h e  P h a s e  X  a n d  P h a s e  X I  r e s i d e n c e  h a l l s  c o n t i n u e s  a s  b o t h  f a c i l i t i e s  w i l l  b e  c o m i n g  o n -­ l i n e  A u g u s t  2 0 1 3  t o  m e e t  o u r  i n c r e a s i n g  s t u d e n t  h o u s i n g  r e q u i r e m e n t s .

I t ’s  h a r d  t o  b e l i e v e  t h a t  a r e a  c o n t a i n e d  s o  m u c h  l a n d !  facilities.uncc.edu  Â

Issue  42    |    Facilities  Focus           19

FACILITIES MANAGEMENT | Upcoming Events

I t ’s t i m e t o b e g i n p l a n n i n g o u r a n n u a l

w h i c h i s u s u a l l y h e l d i n e a r l y D e c e m b e r.

To m a k e t h i s e v e n t a s u c c e s s , w e n e e d a r e p r e s e n t a t i v e f r o m e a c h u n i t . L a s t y e a r, w e h a d o n e o f t h e B E S T p a r t i e s e v e r a n d w e w a n t t h i s t o c o n t i n u e .

S u p e r v i s o r s , p l e a s e s e n d B e v e r l y I m e s ( b r i m e s @ u n c c . e d u ) t h e n a m e o f y o u r v o l u n t e e r b y A u g u s t 1 7 . O n e m e e t i n g i s h e l d e a c h m o n t h u n t i l t h e e v e n t u n l e s s something requires an additional meeti n g . ( P S : B e g i n c o l l e c t i n g d o o r p r i z e s n o w. )

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O P E N F O R U M O c t o b e r 1 8 @ 1 0 : 0 0 A M 1 s t s h i f t M c K n i g h t H a l l , C o n e C e n t e r

O c t o b e r 1 8 @ 1 0 : 0 0 P M 2 n d & 3 r d s h i f t s C o l l e g e o f H e a l t h & H u m a n S e r v i c e s , R m 2 8 1 P L E A S E S E N D Y O U R Q U E S T I O N S f o r M r. P h i l J o n e s & t h e D i r e c t o r s t o A d d r e s s t o B E V E R LY I M E S a t b r i m e s @ u n c c . e d u o r c a l l 7 0 4 -­ 6 8 7 -­ 0 5 1 3 b y O C TO B E R 11

20 Facilities Focus | Issue 42

facilities.uncc.edu

Birthdays | FACILITIES MANAGEMENT

Happy Birthday

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Issue 42 | Facilities Focus 21

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Mission To p r o v i d e a q u a l i t y l e a r n i n g , r e s e a r c h , a n d l i v i n g e n v i r o n m e n t f o r t h e b e n e f i t o f s t u d e n t s , f a c u l t y, s t a f f , a n d t h e c o m m u n i t y b y p l a n n i n g , b u i l d i n g , o p e r a t i n g , a n d m a i n t a i n i n g t h e c a m p u s o f t h e U n i v e r s i t y o f N o r t h C a r o l i n a a t C h a r l o t t e .

Vi s i o n

A l e a d e r i n F a c i l i t i e s M a n a g e m e n t d i s t i n g u i s h e d b y s a f e t y a n d e x c e l l e n c e .

A p r o f i c i e n t , r e s p o n s i v e , a n d a d a p t a b l e ‘ Te a m o f t e a m s ’ .

P r o v i d i n g h i g h q u a l i t y s e r v i c e s a n d f a c i l i t i e s i n a n e n v i r o n m e n t a l l y s u s t a i n a b l e m a n n e r.

C r e a t i n g a c a m p u s o f d i s t i n c t i o n

22 Facilities Focus | Issue 42

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