2013 Annual Report for NC 2-1-1 in Polk County

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HOW

WORKS

DAVE CALLS

2-1-1

DAVE IS

CONNECTED TO RESOURCES

DAVE FINDS

HEALTHY FOOD

DAVE’S FAMILY GETS

BACK ON THEIR FEET

DAVE FINDS DAVE FINDS A

BUDGET

JOB

TRAINING

COUNSELOR

FREE / CONFIDENTIAL 24 HOURS / 7 DAYS A WEEK / ANY LANGUAGE

306 CALLS IN 2013

FROM POLK COUNTY TO NC 2-1-1 ASHEVILLE CENTER 39%

8%

9%

HOUSING & UTILITIES

MENTAL HEALTH & ADDICTIONS

HEALTH CARE

Community Clinics, Family Planning, Prescription Assistance

Housing Search, Housing Expense Assistance, Emergency Shelter

7%

Substance abuse, Mental Health Evaluation & Treatment

6%

5%

Legal Aid, Child Support & Custody, ID and Licenses

Furniture, Clothing, Appliances, Thrift Shops

CLOTHING & HOUSEHOLD

LEGAL & CONSUMER

INDIVIDUAL & FAMILY LIFE

Holiday Assistance, Case Management, Parenting

5%

4%

3%

3%

3%

FOOD

EMPLOYMENT

INFORMATION

TRANSPORTATION

INCOME SUPPORT

2%

2%

2%

1%

<1%

GOVERNMENT & ECONOMIC

EDUCATION

ARTS, CULTURE & RECREATION

VOLUNTEER & DONATE

DISASTER

COUNSELING SERVICES

INFORMATION AND REFERRAL

JOB SEARCH PLACEMENT

PSYCHIATRIC SERVICES

HOMELESS SHELTERS

HOME REHAB PROGRAMS

FOOD PANTRIES

HOME RENTAL LISTINGS

RENT & MORTGAGE

UTILITY SERVICE PAYMENT ASSISTANCE

TOP 10 NEEDS

NC 2-1-1 IN ACTION

IN WESTERN NORTH CAROLINA Jennifer and her two young children needed help with food and transportation after leaving an abusive situation.

Gerald needed a consumer advocate to help him navigate a benefits program for older adults.

Virginia needed specialized medical therapy for a family member with developmental disabilities.

Jason needed a job training program for young adults.

Help started with 2-1-1. Jennifer, Gerald, Virginia and Jason dialed 2-1-1 to connect to a network of services.

2-1-1 was there for them, providing hope, help and support when they needed it most.

WHY NC 2-1-1 MATTERS EQUITY IN ACCESS

There are increasing numbers of unmet needs of children, unemployed and underemployed individuals, older adults, the homeless and the “new poor,” but at the same time, many people don’t know how to find help or if help is available. NC 2-1-1 Asheville Center provides all people with a simple, effective way to connect to resources in Western North Carolina. 2-1-1 can be reached on a landline or cellphone, online at www.NC211.org or the NC 2-1-1 app on a smartphone.

WHAT WE’RE DOING

NC 2-1-1 Asheville Center’s geographic coverage includes 7% of the counties in North Carolina, and 2-1-1 Information and Referral Specialists provide referrals to more than 18,000 unique program services, keeping up with the many changes in service hours and eligibility. NC 2-1-1 Asheville Center collects and maps data trends in the health and human services sector, which community decision makers use to develop strategies to address various acute and long-term challenges in the region. In essence, 2-1-1 is a social barometer of our mountain communities.

HOW YOU CAN HELP

NC 2-1-1 Asheville Center should be the first place people turn to for community service information. Please share our materials with your customers, link to our website and forward our e-newsletter. Invite a 2-1-1 specialist to speak at a staff meeting, civic group, professional association or faith meeting. Use 2-1-1 as your source for information about what resources exist and what people in your community need.

GOING BEYOND

When you dial 2-1-1, you are connected to a trained specialist. Many have advanced degrees and are Certified Information and Referral Specialists. Our specialists educate callers about the services they are being referred to so they are empowered to navigate systems and move toward self-sufficiency. When they are unsure a caller has the capacity to follow through or the caller hits a roadblock, our specialists take extra time and follow up to ensure the need is addressed.

2-1-1 1-866-401-6342 twitter.com/211wnc

NC211.org 211info@ unitedwayabc.org

Download the app at UnitedWayABC.org/2-1-1

facebook.com/211wnc

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