2014 ANNUAL REPORT
Asheville Center Service Area
ETERAN SERVICES // SUICIDE PREVE ASHEVILLE CENTER NANCIAL EDUCATION // SENIOR SERV ELP // SUPPORT GROUPS // CHILD CARE // HELP // UTILITY ASSISTANCE EDUCATION // STARTS // FOOD P VETERAN SERVICES // HERE // UTILIT CE // SUICIDE PREVENTION // EMER HELTER // LEGAL HELP // SUPPOR // CHILD CARE // VOLUNTEER OPPOR // SENIOR SERVICES // FOOD PANTRIE CARETHERE’S // VETERAN SERVICES // SUICIDE ALWAYS AN ANSWER
REAL-TIME // VISUAL // VALUABLE 211counts.org 2-1-1 COUNTS is the first tool of its kind that displays data about community-specific needs in realtime. The easy-to-use web-based tool enables users to check trends, make comparisons and share information with community leaders and agencies to improve service delivery. For example, if food pantry providers knew that a large number of hungry families in a certain ZIP code were calling for help, providers could shift resources to that location and solicit need-specific donations.
211COUNTS.ORG FILTERS BY REGION, ZIP CODE, TIME RANGE, CATEGORY, SUBCATEGORY
WHAT IS NC 2-1-1? NC 2-1-1 is a health and human services information and referral line that connects people to community resources. It is a free, confidential service available 24 hours a day/seven days a week, in any language. NC 2-1-1 mobilizes individuals to improve their lives by providing callers with immediate and accurate information on community services that can fulfill these needs. Research shows it takes an average of seven phone calls for a person to find a community resource that fits his or her needs. For individuals who have several needs, making seven calls can be a daunting, even impossible task. NC 2-1-1 equips callers with accurate information and referrals that help individuals locate the most appropriate service more quickly and allows them access to services they need. 2-1-1 CONNECTIONS NC 2-1-1 Asheville Center covers seven counties in Western North Carolina: Buncombe, Henderson, Sign Up for the NC 2-1-1 Newsletter Madison, McDowell, Polk, Rutherfordton, and Transylvania. at UNITE DWAYA BC.ORG/2 - 1 - 1
52,031 CALLS // 15,338 ONLINE VISITS TO NC 2-1-1 ASHEVILLE CENTER
18%
12%
Housing Search, Housing Expense Assistance, Emergency Shelter
Community Clinics, Family Planning, Prescription Assistance
HOUSING
10%
LEGAL & CONSUMER
HEALTH CARE
10%
Legal Aid, Child Support & Custody, ID and Licenses
9%
INDIVIDUAL & FAMILY LIFE
8%
UTILITY ASSISTANCE
MENTAL HEALTH & ADDICTIONS
Holiday Assistance, Case Management, Parenting
Payment Programs, Heating Sources, Weatherization
Substance abuse, Mental Health Evaluation & Treatment
4%
4%
4%
FOOD & MEALS
INFORMATION SERVICES
INCOME SUPPORT
TRANSPORTATION
CLOTHING & HOUSING
3%
2%
1%
<1%
<1%
<1%
GOVERNMENT & ECONOMIC
EDUCATION
EMPLOYMENT
VOLUNTEER & DONATE
ARTS, CULTURE & RECREATION
DISASTER SERVICES
LEGAL AID
5%
PSYCHIATRIC SERVICES
8%
FOOD STAMPS & SNAP
INFORMATION & REFERRAL
COMMUNITY CLINICS
HOME RENTAL LISTINGS
RENT PAYMENT ASSISTANCE
HOMELESS SHELTERS
FOOD PANTRIES
UTILITY SERVICE PAYMENT ASSISTANCE
TOP 10 NEEDS