NC 2-1-1 Annual Report 2014 (Buncombe County)

2014 ANNUAL REPORT

Buncombe County

ETERAN SERVICES // SUICIDE PREVE ASHEVILLE CENTER NANCIAL EDUCATION // SENIOR SERV ELP // SUPPORT GROUPS // CHILD CARE // HELP // UTILITY ASSISTANCE EDUCATION // STARTS // FOOD P VETERAN SERVICES // HERE // UTILIT CE // SUICIDE PREVENTION // EMER HELTER // LEGAL HELP // SUPPOR // CHILD CARE // VOLUNTEER OPPOR // SENIOR SERVICES // FOOD PANTRIE CARETHERE’S // VETERAN SERVICES // SUICIDE ALWAYS AN ANSWER

REAL-TIME // VISUAL // VALUABLE 211counts.org 2-1-1 COUNTS is the first tool of its kind that displays data about community-specific needs in realtime. The easy-to-use web-based tool enables users to check trends, make comparisons and share information with community leaders and agencies to improve service delivery. For example, if food pantry providers knew that a large number of hungry families in a certain ZIP code were calling for help, providers could shift resources to that location and solicit need-specific donations.

211COUNTS.ORG FILTERS BY REGION, ZIP CODE, TIME RANGE, CATEGORY, SUBCATEGORY

WHAT IS NC 2-1-1?

NC 2-1-1 is a health and human services information and referral line that connects people to community resources. It is a free, confidential service available 24 hours a day/seven days a week, in any language.

NC 2-1-1 mobilizes individuals to improve their lives by providing callers with immediate and accurate information on community services that can fulfill these needs. Research shows it takes an average of seven phone calls for a person to find a community resource that fits his or her needs. For individuals who have several needs, making seven calls can be a daunting, even impossible task. NC 2-1-1 equips callers with accurate information and referrals that help individuals locate the most appropriate service more quickly and allows them access to services they need.

2-1-1 CONNECTIONS NC 2-1-1 Asheville Center covers seven counties in Western North Carolina: Buncombe, Henderson, Sign Up for the NC 2-1-1 Newsletter Madison, McDowell, Polk, Rutherfordton, and Transylvania. at UNITE DWAYA BC.ORG/2 - 1 - 1

38,608 CALLS // 11,341 ONLINE VISITS

FROM BUNCOMBE COUNTY TO NC 2-1-1 ASHEVILLE CENTER 18%

12%

Housing Search, Housing Expense Assistance, Emergency Shelter

Community Clinics, Family Planning, Prescription Assistance

HOUSING

11%

LEGAL & CONSUMER

HEALTH CARE

10%

INDIVIDUAL & FAMILY LIFE

Legal Aid, Child Support & Custody, ID and Licenses

10%

8%

Substance abuse, Mental Health Evaluation & Treatment

Emergency Food Access, Food Outlets, Community Gardening

FOOD & MEALS

MENTAL HEALTH & ADDICTIONS

Holiday Assistance, Case Management, Parenting

6%

5%

5%

4%

3%

UTILITY ASSISTANCE

INFORMATION SERVICES

INCOME SUPPORT

TRANSPORTATION

GOVERNMENT & ECONOMIC

3%

2%

1%

1%

<1%

<1%

CLOTHING & HOUSEHOLD

EDUCATION

EMPLOYMENT

ARTS, CULTURE & RECREATION

VOLUNTEER & DONATE

DISASTER SERVICES

HOSPITALS

DIRECTORY ASSISTANCE

LEGAL AID

PSYCHIATRIC SERVICES

COMMUNITY CLINICS

HOME RENTAL LISTINGS

RENT PAYMENT ASSISTANCE

HOMELESS SHELTERS

UTILITY SERVICE PAYMENT ASSISTANCE

FOOD PANTRIES

TOP 10 NEEDS