WELCOME 2024
A guide to the University of Southampton
#WeAreUoS
The Student Hub
The centre of support
The Student Hub is your first point of contact if you have questions and concerns relating to:
→ Wellbeing
→ Disability
→ Course queries
→ Fees
→ Financial support
→ Accommodation
You can also reach out if you just need someone to talk to.
Contactable 24/7, 365 days a year
Speak to an advisor instantly via the online chat, email studenthub@soton.ac.uk or call our 24/7 line via: 02380 599 599
Save this number on your phone in case you ever need it.
The Student Hub is available across our campuses.
Check The Student Hub website for opening times and locations.
Digital queue
When you come to visit us at Highfield and Winchester Campus, join our digital queue to check your queue position and current waiting time from your phone. You’ll receive an alert when it’s your turn to speak to an advisor, so you can wait at The Student Hub or elsewhere on campus.
University Student Support
You can find student information and links to various support and services across the University on SUSSED –your student intranet.
Find out more
Visit: https://sotonac. sharepoint.com/SitePages/ Student-Information.aspx
Manage your finances
Student safety
Bookmark our Student Safety Site where you can find official, reliable information on how to keep safe during your time at the University. The site includes tips about scams aimed at students and how to report them, tips for your safety and how to report crime, harassment or if something feels wrong, where you can find support if you ever need it, plus training and more.
Find out more
Visit: sotonac.sharepoint.com/ teams/StudentSafety
The Cost of Living site is your single stop to find out the support that the University and Students’ Union have put in place to help you to continue to succeed in your studies and enjoy your student experience.
This includes funding to help with unexpected financial hardships, technology and study equipment, and health and wellbeing, as well as other initiatives such as food offers and discounts.
Find out more
Visit: sotonac.sharepoint. com/teams/Costofliving
iSolutions
iSolutions is your IT technology support team, delivering university systems, software and services.
This checklist contains everything you need to get connected on campus and in halls of residence.
ɠ 1. Access IT support
There are a range of options to suit your needs: –
ServiceLine provides support via telephone, online, web chat and email. –
Access in-person support at our Tech Hubs
Opening times, locations and contact details can be found at: go.soton.ac.uk/ithelp
We recommend you bookmark this page.
ɠ 2. Create and manage your account
If you are on a university computer:
– Log in using ‘subscribe’ as the username and password
–
Follow the screen prompts
If you are on your own device, go to: subscribe.soton.ac.uk
–
–
Select the option you want (create or manage your account, or reset your password)
Follow the screen prompts
You can also manage your password and other account settings from here.
ɠ 3. Connect from anywhere
You can access our university systems and services from anywhere in the world.
Find out how to connect at: go.soton.ac.uk/remote
ɠ 4. Stay safe online
Be aware of potential cyber threats and access advice on how to keep yourself and university information safe.
– Phishing emails (how to spot them and what to do)
– Staying safe online
– Protecting your device and more
Check the information at: go.soton.ac.uk/infosec
ɠ 5. Log in to SUSSED
SUSSED is the University’s web portal with access to:
– Your email account – Blackboard
– Your faculty webpages
– University news and services
Go to: sussed.soton.ac.uk
ɠ 6. Access email and Microsoft 365
Microsoft 365 allows you to access your email, contacts, calendars and documents from virtually any device - anywhere you have an internet connection.
You can access your emails via: www.outlook.com
You can download Microsoft applications for free on up to five devices via: portal.office.com/account or from your mobile app store.
ɠ 7. Connect to the Wi-Fi
Our Wi-Fi network eduroam is available across campus and in halls of residence.
Log in with username@soton.ac.uk and your university password.
For guidance and configuration settings visit go.soton.ac.uk/wifi
We also offer guest Wi-Fi for visitors through The Cloud.
ɠ 8. Get online in halls
You can connect to the internet from your room in halls of residence using an Ethernet cable or Wi-Fi.
Due to the authentication requirements of the eduroam connection, you may not be able to connect your printer, smart TV, or voice activated speaker/digital assistant such as SONOS.
For instructions on how to connect these devices, visit: go.soton.ac.uk/era
ɠ 9. Bookmark Blackboard
Blackboard is used by many lecturers to share course content, including lecture slides, examples and reading lists.
Visit: blackboard.soton.ac.uk
Module information is managed by faculty offices. Please contact your office or tutor if you have questions.
Find out more
Visit: sotonac.sharepoint.com/teams/IT
ɠ 10. Locate computers on campus
You have access to approximately 2,000 computers within rooms across all campuses and in most halls of residence.
Log in and use these machines using your university username and password.
Check locations at campusmaps.soton.ac.uk
ɠ 11. Download software
We offer you a huge range of programs and software for free throughout your studies.
Find out more: go.soton.ac.uk/software
Download programs from: www.software.soton.ac.uk
ɠ 12. Print, copy, scan
The ‘Follow Me’ print service allows you to print a document from any location and collect it on campus. These devices also provide photocopying and scanning facilities.
You can print to any university printer and have 24 hours to release and collect.
More information is available at: go.soton.ac.uk/print
Your studies
As your learning environment may be different to what you are used to, make sure you are prepared for your studies ahead of the start of term. We have plenty of resources to help you manage your transition to university learning depending on where you are in your student journey.
Be prepared to attend your compulsory induction in-person where you can meet your Programme Lead when the academic year begins.
You can view your timetable on the My Southampton app, or by visiting timetable.soton.ac.uk.
Find out more via the student Knowledge Base
Visit: go.soton.ac.uk/g9q
Find out more about academic support
Visit: go.soton.ac.uk/g9p
MyEngagement
You will need to record your attendance to any of your timetabled teaching. This is done through MyEngagement, an attendance tool that provides students and staff with information about student engagement with their programme.
MyEngagement is used to help provide support to students should your attendance decline.
To log your attendance, you will need to download the SEAtS Mobile app. MyEngagement uses the SEAtS Mobile app to capture attendance at timetabled sessions on your programmes, whether they are lectures, seminars, or online sessions.
My Southampton app
My Southampton app – discover what’s on
Discover free activities and events happening across our campuses and in halls of residence for your arrival and all year round via the My Southampton app.
As well as access to the event calendar, you can stay connected on-the-go with links to the campus map, your student ID, personal timetable and much more.
Download the app or use the desktop version
Visit: my.southampton.ac.uk/get
Food and drink
Campus Kitchen is the University’s catering service with plenty of restaurants and cafes across campuses.
Explore our outlets
Visit: https://catering. southampton.ac.uk
Careers, Employability and Student Enterprise
Careers, Employability and Student Enterprise are here to support you to explore, develop and shape your future, whether you plan to get a job, start your own business, or continue your studies– or maybe you just can’t decide. Whatever stage you are at, we offer a wide range of opportunities throughout the academic year including work experience and placements, networking, events and workshops, employability resources, and one-to-one careers guidance and advice. You will also receive support from your Personal Academic Tutor (PAT) to undertake the Successful Futures Pathway once a year. Find out more
Visit: southampton.ac.uk/careers
Hosted on MyCareer, the Successful Futures Pathway is an essential tool for you to reflect on your career ideas and aspirations and identify your next steps towards success. You will assess your current employability skills, including those mapped to your course, use AI to see how these skills align with your potential future career idea, and find personalised opportunities from across the University for you to work on areas of development. Ultimately, setting you up for success after university.
Southampton Sport and Be Active
Sport at Southampton
Southampton Sport offers a wide range of state-of-the-art fitness and sports facilities in various locations, including the recent major multi-million pound upgrade to the Jubilee Sport and Recreation Centre on Highfield Campus, outdoor pitches and courts, and a Watersports Centre. There are loads of ways to get involved with courses and classes to enhance your wellbeing.
Memberships can be paid monthly or annually, with affordable and flexible plans available.
Find out more
Visit: www.southampton.ac.uk/sport
Be Active
You can also get involved with the University's Be Active programme throughout the year, with free sports sessions and activities taking place weekly across our campuses for all students. All levels of experience are welcome and all the equipment you will need is provided for you.
Highlights include:
→ Weekly Couch to 5k
→ Social Badminton
→ Pickleball
→ The annual summer Colour Run
You can find all dates and times for Be Active sessions and events on the My Southampton app.
Find out more
Visit: my.southampton.ac.uk/get
The Faith and Reflection Centre and Residence Life
The
Faith and Reflection Centre
The Faith and Reflection Centre (FRC) on Highfield campus is open to all students across the University. Multi-faith, or no faith, you can visit the FRC to take part in one of the weekly events, explore your faith or simply find a place of quiet.
The Faith and Reflection Centre have a programme of free weekly events during term time open to all students, including toasties and board games.
The Faith and Reflection Centre
Visit: www.southampton.ac.uk/ chaplaincy
Residence
Life
If you live in halls of residence, weekly free events and activities will be taking place on site.
You will have the opportunity to get to know your Residence Life Assistants for your halls of residence, who will be running the events and are a friendly face in common rooms to chat or ask questions to.
You can find the full timetable of events in the My Southampton app, as well as posters in your common room.
Get the app
Visit: my.southampton.ac.uk/get
Getting around
From walking and cycling to buses and trains - there are a number of ways to get around the city and campuses.
Buses
The Unilink bus service connects all of our Southampton halls and main teaching campuses within the city, and you can access discounted tickets on the Unilink app.
If you live in Southampton Universitymanaged halls in Southampton, you will receive a Unilink bus pass.
For all bus passes, you will need to download the Unilink app using your University email address to activate them.
To use the bus pass, there will be a QR code within the app that you will just need to be scanned under the reader when you get on the bus. You don't need to tell the driver where you are going.
SUSU Safety Bus
The Safety Bus is a free service to help make sure you get home from venues on campus safely. Running every evening, during term time, from outside the Students' Union straight to your front door.
Bicycles and Scooters
We have bike sheds on our campuses and in halls. Remember to bring a good quality D-lock with you, and always lock your bike, even for a few minutes.
The City of Southampton has an e-scooter and bike rental scheme by Voi. There are docking stations at most halls, on campus, and around the city.
To use a Voi Scooter you must have a full provisional UK driving licence. They are a popular way of getting around but please make sure you drive them safely and dock them back in the docking stations.
Find out more Visit: www.southampton.ac.uk/ transport/
Hey there! We’re SUSU, your friendly Students’ Union, run by
students, for students.
We’re all about showcasing democracy with our awesome elected student officers, trustees, and sabbatical officers, making sure your voice is heard loud and clear.
Epic Events
From the high-energy Freshers’ Week to the unforgettable Grad Ball, and every fantastic event in between, we’ve got your social calendar covered.
Find Your Crew
With over 300 societies, you’re bound to find your tribe. Whether you’re into chess, cheerleading, or anything else, there’s a group of like-minded friends waiting for you.
Support When You Need It
Got exam stress, cost of living worries, or housing issues? No worries! Our Advice Centre team is here to offer all the support and guidance you need to navigate university life. They are there to offer you independent advice on all things Academic, Finance and Housing.
All About the Fun
Speaking of fun, we’ve got everything you need right here:
SUSU Shop Grab all your essentials (and non-essentials).
The Locker Our awesome merch store.
The Plant Pot Our delicious vegan café.
The Bridge Chill out at our cozy café/bar. The Stag’s Your very own student union bar, perfect for winding down (or up)!
Sustainability
We’re all about being green! It’s a journey but we are committed to improving ourselves, as well as lobbying the university to make sustainable changes and delivering on their sustainability strategy. Plus, being eco-friendly is just more fun!
Student Voice
We are here to represent the voice of every student at the University of Southampton. Every year hundreds of students are elected for roles from Sabbatical Officers to Course Reps at SUSU, enabling them to shape their university experience and be the voice of their fellow students.
What is a Sabb?
Sabbatical Officers (Sabbs) are voted in every year by students, and they are the voice for the student body on things that matter to them. They make sure things are running smoothly, and they’re there to support all the student officers and volunteers to keep everything on track.
Stay Connected
Don’t miss out on any of the action! Follow us on social media for the latest updates, event news, and a glimpse into all the fun happening at SUSU. We’re on Instagram, Tiktok, WhatsApp and WeChat – join the conversation and be part of our amazing community!
SUSU is your home away from home, and we can’t wait to make your university experience @union_soton
Highfield Campus
If you haven’t already, make sure you complete all the essential tasks on the Welcome website. 1
Don’t forget to book your appointment with The Student Hub to collect your student ID card, and meet the team.
My Southampton App
Download the My Southampton app to find all Welcome and Freshers' events taking place, and to view campus maps digitally.