MESSAGE TO OUR COMMUNITY AND CAREGIVERS It’s humbling to have the awesome responsibility to serve the health care needs of people throughout Northeast Ohio. The patients and communities we serve trust us with their lives and well-being. We are guided in this work by the UH core values of Service Excellence, Integrity, Compassion, Belonging and Trust. During the past year, our caregivers were called to serve heroically when COVID-19 surged again. With our emergency departments, intensive care units and hospital beds beyond capacity, we leveraged the strengths of our health system, shoulder to shoulder, as one. The experience builds confidence in our ability to lead health care change. In addition to battling COVID-19, we charted a course for the future of health care, one that delivers ever higher levels of quality, improves patient experiences, and reduces costs. The result is greater value for our patients and the ability to reinvest in serving Northeast Ohio. Our plan is deeply rooted in the characteristics that, in combination, make UH unique.
Compassion & Equity. Striving to deliver personalized, compassionate care with dignity and respect. Breakthroughs. Pioneering medical research and breakthroughs that advance patient care. Quality & Cost. Delivering nationally recognized high-quality care while leading the industry in reducing costs.
Hometown Team. Our team of over 30,000 caregivers is 100 percent dedicated to the communities of Northeast Ohio where we live and serve our patients. Confidence in UH was evidenced by the record-setting generosity of donors, whose contributions totaled more than $200 million. We are grateful for their trust. When UH is successful, our patients and our communities are the beneficiaries. With your support, we will continue to fulfill our mission – To Heal. To Teach. To Discover. – and be Northeast Ohio’s most trusted health care partner. Sincerely,
CLIFF A. MEGERIAN, MD, FACS
ART ANTON
Chief Executive Officer, University Hospitals Jane and Henry Meyer Chief Executive Officer Distinguished Chair
Chair, UH Board of Directors
2021 Annual Report • University Hospitals
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